senate properties - does digitalization disrupt the fm and pm scene
TRANSCRIPT
DOES DIGITALIZATION DISRUPTTHE FM&PM SCENE?Case Senate Properties
Kasper Fabritius
Aalto University 5.10.2017
CONTENT
A CHANGING WORLDWHAT ABOUT THE FUTURE?WHAT ABOUT THE PUBLIC SECTOR?
WHAT ABOUT FINLAND?SENATE PROPERTIESPROPERTY MANAGEMENT PERSPECTIVEOUR OFFERING
SERVICE OFFERING EXAMPLESSALES & MARKETINGCASE STUDIES
A CHANGING WORLD
Source: Stefan Hyttfors 2015
WHAT ABOUT THE FUTURE?
TOP 10 EMERGING TECHNOLOGIES
Source: Niklas Bergman 2017
10
12
15
Etunimi Sukunimi | # xxxxxx
WHAT ABOUT THE PUBLICSECTOR?
WHATS LEFT?
SOCIALINTERACTION
CREATIVITY
EMPATHY
A NEW LIFESTYLE EMERGING?
Living the lifeThe active & responsive human
Return to simpler lifeWork life balance
Seeking for sence of communityMeaningfulness
Health consciousness / wellnessEcological living, Quality of life
Working practices and culturehave changed
Working practices and culturehave changed
The centralgovernment willbecome more
dynamic
Structural changeswill continue
Security will grow inimportance
The objectives ofsustainable
development will beemphasised
Digitaalisation willprogress
Sparseness is the newnorm
The need forcooperation will grow
ORGANISATIONSDEVELOP
Steep hierarchies -> flat organizational models
Knowledge workand organizational
models arechanging.
Centralized organizational structure -> Distributed organizational structure
Direct processes -> Dynamic processes
Individual routine work -> Multidimensional networking
CHANGES IN KNOWLEDGE WORK
5.10.2017Etunimi Sukunimi | # xxxxxx 276
WHAT DOES THE GOVERNMENTSAY ABOUT ITS REAL ESTATEPOTRTFOLIO?
STRATEGIES AND POLICIES BY THE FINNISH GOVERNMENT
29
State Premisesstrategy 2014
(Demand)
State realestate strategy2010 (Supply)
Principles of ownershipPrinciples of use of premises
GOVERNMENT PREMISES STRATEGY GUIDES WORKPLACEPLANNING
Efficiency goals:renovated buildings: new buildings:
15 m2/FTE18 m2/FTE
Savings on premises costs
Flexible leases and premises
Suitable for multi-location and remote work
Health, safety and comfort
Senate as a work environment and premises expert
Social andenvironmentalresponsibility
The goal is to ensure that premisessupport productivity and are cost-efficient. Special premises areexpected to have a higher utilisationrate, while offices are expected toimprove space efficiency.
AVERAGEGOVERNMENT OFFICESPACE EFFICIENCY
24 m2/FTE
SENATE PROPERTIES
32
OUR VISION
“The Finnish government is apioneer in new ways of working
and work environments.”
WE ARE THE WORK ENVIRONMENTPARTNER OF THE FINNISH GOVERNMENT• We are a pioneer of new ways of working and
work environments.
• Our centralised solutions help our customersimprove operations and save on facility costs.
• The diverse skills of Senate Properties'professionals help the government look after itsvaried property assets and manage their efficientuse.
Space for success.
35
36
STRATEGIC GOALS
€100 m
annual savings inpremises costs forthe governmentIN 8 YEARS
ORGANISATIONAL PERFORMANCEIS IMPROVED BY NEW WAYS OF WORKING AND BY ANEW WORK ENVIRONMENT MINDSETTHROUGHOUT THE PUBLIC ADMINISTRATION
Social responsibilityleads the way
POTENTIAL OF DEVELOPING KNOWLEDGE WORK PERFORMANCE
37
Personnel costsOccupancy costsFurnitureICT and equipment
In addition to savings inoccupancy costs,
considerable added valuecan be achieved by
improving theperformance and
productivity of knowledgework.
Source: VTT Rakennus-ja yhdyskuntatekniikka, Toimistorakennuksen kustannusmalli
38
SENATE PROPERTIES IN BRIEF
Buildings
9,700State-owned facilities
6,200,000Employees
318Locations
11Rentals from the privatemarket, approx.
1,000,000
Assets
4.4 billion euros
Turnover
622MEUR
Investments
268 MEUR
Overall result
199 MEUR
SENATE PROPERTIES IN NUMBERS
Invested capital profits,rental activities
2.9 %
Invested capital profits,all activities
5.4 %
Equity ratio
62 %
STATE PROPERTY ASSETS
9,300BUILDINGS
6.2 Mm2
TOTALAREA
500LISTED BUILDINGS
RENTED FROMPRIVATELESSORS
approx. 1 Mm2
SHARE (m2)
MILITARY PREMISES…………….............. 47 %OFFICES………......................................... 20 %HERITAGE PROPERTIES………………....... 7 %
PRISONS…............................................... 6 %POLICE FACILITIES.................................. 4 %COURTHOUSES....................................... 3 %BORDER GUARD AND CUSTOMS FACILITIES… 3 %MUSEUMS............................................... 1 %
OTHER...................................................... 9 %VALUE OF
PROPERTIES
€ 4.4BILLION
GOVERNMENT PROPERTY COSTS 2015
Share of facility costsin governmentspending onoperations, recruitingand pensions
9 %
GOVERNMENTFACILITY COSTS
€950M/YEAR
PM`S OFFICE............................... 1%
FOREIGN AFFAIRS….................... 3 %
JUSTICE……………………………….…... 12 %
INTERIOR…………………………........ 12 %
DEFENCE………….…………………….... 33 %
FINANCE………………………………....... 8 %
EDUCATION & CULTURE................. 7 %
AGRICULTURE & FORESTRY……………. 4 %
TRANSPORT & COMMUNICATIONS.... 5 %
EMPLOYMENT & ECONOMY…... 10 %
SOCIAL AFFAIRS & HEALTH…....... 3%
ENVIRONMENT……………………....... 1 %
SHARE BY BRANCH
SENATE PROPERTIES OFFERS THEBEST PROPERTY INVESTMENTOPPORTUNITIES IN FINLAND
• The state is selling its non-strategicproperties and other, unused propertiesaccording to its property strategy.
• We develop the state property assets allocatedfor sale so that they can be marketed and soldat market value.
• We sell the properties mainly based on offers,offering public notifications on properties forsale.
The sale of unused state propertiesbrings annual profits of
€ 100 M
43
Sales portfolio
0,5+Mrd €
Objects for sale
500+OBJECTS
Sales target 2016
135 M€
Sales target 2016
100 OBJECTS
REAL ESTATE SALES TARGETS
Senate Properties leasesfrom the market
~ 50 M€ / YEAR
Public Sector leases from themarket
~ 130 M€ / YEAR
CUSTOMER SATISFACTION
45
USERS
71%Very orquite
satisfied
+ location of facilities+ service attitude+ security services+ cleaning and maintenance
services and outdoor areacare
DECISION MAKERS
65%Very orquite
satisfied
+ location of facilities+ professional skills and expertise+ availability of contact persons+ security services
Senate Properties
Ministry of Finance
Government
Parliament
Customersgovernment organisationsGeneral policies, legislation
Owner LeaseBudgettalks
INTERNAL LEASE FRAMEWORK
Serv
ice
prov
ider
s
Serv
ices
Serv
ice
cont
ract
s
47
NEW GOVERNMENT RENTAL SYSTEM
2016
PROPERTY VALUE IS RETAINED, WITH NO RENOVATION DEBT
COST-BASED, FLEXIBLEAND CONSISTENT
RENTS REDUCED BY 15 %
12-MONTH NOTICE PERIOD IN NEW AGREEMENTS
SENATE PROPERTIES ASSUMES RESPONSIBILITY FORALL GOVERNMENT PREMISES AND PREMISES DATAMANAGEMENT
RENTS BASED ON USE OF SPACE ENSURES EFFICIENT USE OF PREMISES
NEW GOVERNMENT RENTAL SYSTEM 2016• A new cost-based rental system - a step away from the market paradigm• For in-house customers in state-owned buildings• Short notice time of contracts: 12 months.• Cost-based = required return on equity will equal to the average debt cost of the state• Return of equity 3%->1,5%. Required return on investments will decrease from 7% to 6,8%• In practise this lowered the rents 15%• Cost based on portfolio level not on customer/building or project level• “Fiscal” determination of rent – no commercial-type negotiation anymore• The decision to accept a project/new contract is still based on DCF-analysis i.e. is the
investment “profitable” over the life-cycle. The Board of Senate makes the decision.• No variation of risk-premia across projects/buildings• Exit-value payment for pre-planned termination of contract is based on remaining book-
value of special purpose investments• A general purpose modern office space that can be rented out again easily can be vacated
without penalty
48
WE BASE OUR ACTIVITIES ONSOCIAL RESPONSIBILITY
Well functioningwork
environments
Responsibleemployees Safe premises
Healthyfacilities
Energy-efficientbuildings
Strategy, Development andInformation Management
Financial Management
Human Resources andDevelopment
Internal Auditing
Marketing andCommunications
Operating Unit
Construction Management
Region South FinlandRegion West FinlandRegion East FinlandRegion North Finland
ORGANISATION Board of Directors
CEO
Defence andSecurity
Ministries andSpecial
PremisesOffices
Real Estate Developmentand Sales
Workplace andMaintenanceServicesWorking Environments
3.9.1811Intendent's office
1865Finland Board of PublicBuilding
1936National Board ofPublic Building
1995State Real Property Agency
THE HISTORY OF SENATE PROPERTIES
1999From agency togovernment enterprise
1.3.2001Senate Properties
GOVERNMENT AND REAL ESTATE 1990->2016
52
1990 2015
State agency
Conglomeratewithin internal
marketsCost cutting
State as a single entity,horizontal cooperation
No silosshared competences
digitalization
Efficiency, productivityCorporate mimicking
Privatization
”Superministries”
2010 – Finnish Government’sdecision on cutting xx costs
New publicmanagement
Stateagency
Governmentowned
enterprise
IncorporationE.g. Destia
Cost pressure, influencingdemand
End user focus
Senate’smission to cut
15%
Sustainability gapHard structural
changes
Digitize processes to improvequality and efficiency
Government’sfocus
Milestones
Trend
SenateProperties’
focus
Productivityprogramme
2008 – Financialcrisis
1995 –Finlandmember of EU
Centralized decision makingStrict financial maangement
”Savings”
Decision maker focus
90s recessionEvent
Forerunner, partner
HOW GOVERNMENT REAL ESTATE THINKING HAS EVOLVED…
53
1990 2015
No pricingmechanism
Demandmechanism7% av. yield +
risk premium –curbs spending
State agency - owner-lessor conflict
Balance sheet
Service provider,”market player”
Solution provider
Income statemet
Customer orientedaccountability
2000 - Key AccountManager –
organizationalstructure
2010 - Real estatestrategy – selling outproperties in state’s use
Total cost ofoccupation
New ways ofworking 1.0
2003- Cabinet FinanceCommittee – steering
mechanism
Demand basedofferings
– master plans
2015 – Government’sworking premisises
strategy 2Rental system2
New ways of working 2.0
2005 – Government’sworking premises
strategy 1
New ways ofworking 2.0
Customerorientation
2000 2010
SenateProperties
Government
Perspective
Event
1995- Government’srental system 1
Order taker
Coordination,general benefit ofthe government
CENTRALIZATION OF THE STATEPORTFOLIO INTO ONE UNIT
54
National Board of Public Buildings
Education
Defence
PrisonsCulture
Border Guard
Universities
1995/1999 20102001 2003
Road and Rail administraion properties
Border Guard
Separationbetweenownershipandoperations
Economies of scope and scale
Market
Customer focus
- 1995
2000
2011->
Solution providerExpert services
PROPERTY MANAGEMENTPERSPECTIVE
57
SUB-SUPPLIERS SUPPLIERS
BUYING FIRMCUSTOMER
Gadde & Håkansson 2001
OTHER BUYER
SUPPLY NETWORK PERSPECTIVEPARTNERSHIP NETWORK
MANUFACTURING PARADIGM
58
CONTRACTMANAGERS
SERVICEPROVIDERS
CUSTOMERSOPERATIONALMANAGEMENT
CONT
RACT
MAN
AGEM
ENT
STRATEGYAN
D
STANDARD
S
Modified from Larson 1998
SERVICE NETWORK PERSPECTIVEPARTNERSHIP NETWORK
SERVICE NETWORK TRIAGE
59
MAINTENANCE FRAMEWORK AGREEMENT
OpenqualityCompe-
tition
4-year framework4-year framework
Price and Quality competition of clusters of buildings
&
selecting a set of ”preferred partners” reduce the risk of public conflicts
OpenqualityCompe-
tition
MAINTENANCE FRAMEWORK AGREEMENT
• Incentive contracts• Carrot and stick (bonus and sanctions)
• Parameters: Energy, User-satisfaction and Quality
• Improves how we measure things
• Makes co-operation more intense
• Hopefully improves end-result
&
61
MAINTANANCE COSTS 2006-2014 – TOTAL COSTS WITHOUT REPAIRS
61
0,00
0,50
1,00
1,50
2,00
2,50
3,00
3,50
4,00
2006 2007 2008 2009 2010 2011 2012 2013 2014
€ / m2 / kk Senaatti-kiinteistöt KTI - benchmark
> 0,5 €/m2/kk
62
VELCRO NETWORKS AND NODAL FIRMS
Evolving and Changing Roles ofBusiness Units, Network,VELCRO OrganizationAmbiguous and Changing Controlover Resources and Missions,Value Creation is based on Linkagesand speed of Reconfiguration
NODAL FIRM
Source: C.K. Prahalad, Harvey C. Fruehauf Professor of CorporateStrategy The University of Michigan Business School
TRADITIONAL PARTNERING I.E. LONG TIME ”MARRIAGES” ARECOMPLICATED FOR PUBLIC ORGANISATIONS
63
From traditional value-chains
Suunnittelu Valmistus jakauppa Urakointi Omistaminen Kiinteistöpalv.Maankäyttö
Agile and flexible networks
”Velcronetworks”
64
Palkk
i
Prop
erty
Mgmt
Optimaze.net(Rapal Oy)
Construction ICTinfra-
structure
ConctructionMgmt
Consultants
PhRakl
Tenantsservices
Developmentand Sales
The degree of difficulty involved in partnership replacementEasy Difficult
The
stra
tegi
csi
gnifi
canc
eof
the
part
ners
hip
Small
Large PERMANENT PARTNER STRATEGIC PARTNER
SPECIAL PARTNERSERVICE PROVIDER
EnergyProcurement
Servicesdelivered by
tenants
TOWARDS STRATEGIC PARTNERING?
65
MAINTENANCE BIG DATA SOURCES
© Esa Halmetoja
66
Human and building interaction
BIM in FM
BAS integration
Data gathering
Mining and analyzing
Process analyzing
Property Management Digitalization
2017
2021
© Esa Halmetoja
OUR OFFERING
We produce working environments thatsupport new ways of working
We help organizations torenew their ways of working
WE HELP OUR CUSTOMERS TO WORK SMARTER!
69
SMARTWORK
SERVICE OFFERING EXAMPLES
71
Workplace Strategies
Nationwideworkplaceconcepts
WHAT ARE GOVERNMENT WORKPLACE CONCEPTS INTHE FINNISH CONTEXT?• The Finnish government has a long history of
localised decision-making processes with astrong emphasis on guiding the governmentalagencies through information (e.g. strategies).
• Recently, ministries and central agencies havestrengthened their control through corporatereal estate management models. One tool hasbeen to create governmental workplaceconcepts for branches of administration.
• This development has been done in closecooperation with Senate Properties. SenateProperties is a government-owned enterprisethat acts as the government’s expert on thework environment and work premises.
73Anne Sundqvist 29.1.2016
Työpistetilat Työpistetilat
Työpistetilat
Työpistetilat
Julkiset yhteis-käyttötilat
Kokous /Yhteiskehittely-
keskus
Julkiset tilatCafe/ravintola
Tukiti lat
Tukiti lat
Tukiti lat
Sisäiset yhteis-käyttötilat
TyökahvilaYhteiskäyttöiset työpisteet
Vetäytymisti loja Hiljaisia ti lojaTulostus, WC
Työpistetila tja tukitilat
Julkiset tilatJulkiset tilat Julkiset yhteiskäyttötila tJulkiset yhteiskäyttötila t
Sisä
iset
yhte
iskäy
ttötil
at(ty
ö-ke
rroks
issa)
Sisäiset yhteis-käyttötilat katu-tasossa/kellarissaSisäiset yhteis-käyttötilat katu-tasossa/kellarissa 1. krs.
2-N. krs.
Kulunvalvonta-alue
Asiakaspalvelu
Aula
Ravintola
Muut ti lat
Lounge ja kokouskesku s
Hupi-ti la
Sisäisin työtiloihin
Julkiset tilat Julkiset yhteiskäyttötilat
Ulo
s
Yhteis- ja yksilötyöhön sopivanimeämätön malli
Yhteistyöintensiivisempi järjestely,nimeämätön
Yhteistyöpainotteisempi nimettytyöpistejärjestelyYksityinen nimetty työpistejärjestely
TY ÖPR OFIILIT Hlömäärä Bu ukka usaste (eli mone lleko t yöpiste )1: ANK KURI ( to imisto lla, työ pistee llä) 22 5,0 10 0 %
2: Y HDISTELIJ Ä ( to imisto lla, paljo n liikkeellä ) 22 5,0 80 %3: KER ÄILIJ Ä( vähän toimistol la , paljo n liikkeellä) 22 5,0 60 %
4: NAV IGOIJA (hyvin vähän toimisto lla) 22 5,0 40 %
6,5 teh ollinen palvelu aika (t unt ia/päivä)K ÄY NTIASIAKKAAT / VKO Itsepa lvelussa Palvelu tiskillä Palveluh uon eissa
Lyhyt palv elut ilann e (1 5 mi n) 900 4 50 450 Htila tarvearvi o => 6 ,9 3,5 3, 5
P itkä palvel uti lann e (45 min ) 450 2 25 900tila tarvearvi o => 1 0,4 5,2 2 0,8
6,5 teh ollinen kokou sa ika (t unt ia/p äivä)SIDOSR YHMÄK OKOUK SET / VK O 2 0-30 hlö n euv. 8-1 2 hlö n euv. 4 -6 h lö neu v.
6 0 mi n kok oukset 90 1 80 270 Htila tarvearvi o => 2 ,8 5,5 8, 3
12 0 min kok oukset 90 1 80 270tila tarvearvi o => 5 ,5 11, 1 1 6,6
Hen kilötyövu osia ( htv ) 900Työn tek ijöitä yhteen sä: 900 ,
Työp isteitä yh teen sä: 630Työp isteit ä laskenn allise st i: 70 % :lle t yön tekijö ist ä
ALUSTAVA TULEVA TILAOHJELMA, EsimerkkiohjelmaPin ta- ala yh tee nsä (m2) : 1 2637 8 2 06 Pinta-a la sisä ise t toimisto aluee tTilat eho kkuus (m2 / ht v): 14,0 9,1 Tilate hokkuu s (m2 /h tv):
Tilate hokku us (m2 /t yön tekijä) : 14,0 9,1 Tilate hokkuu s (m2 /t yönt ekijä) :Tilat eho kkuus ( m2 / työ piste ): 20,1 1 3,0 Tilate hokkuu s (m2 /t yöpist e):
J ulkiset t ilat ( katu tasossa) m2 yht . lkm m2 áAula, vast aanot to & post itust ila, asiakas-wc:t 17 6,0 1 17 6,0R avint ola / Cafe (t yökahvila- tyyp pinen , jot a voi käyt tää muin a aikoin a työsken telyyn ) 31 5,0 1 58 2, 0Asia kasp alvelut ilat : Itsep alvelup ist eet itsepalve lualue ella 7 2,0 1 8 4, 0Asia kasp alvelut ilat : Palvelu tiskit ( 1+2 h lö, sis. odo tu salu een ja taust atilat ) 13 5,0 9 1 5,0Asia kasp alvelut ilat : Palvelu huo neet (2+ 2 hlö a siaka st apaamisiin t ai palvelu un vid eoyht eyde llä) 37 5,0 2 5 1 5,0Muu t t ilat: e sim. showroo m ja t alon kirjast o 17 6,0 1 17 6,0muu t ila, mikä? 0 ,0 0 0, 0muu t ila, mikä? 0 ,0 0 0, 0Pr imäärikäyt ävien osuus (arvio) 41 6,3 25 %
T OTAL m2 1 6 65 13 % pinta-a lastaJ ulkiset yh teiskäyt töt ilat (ensisijaisesti kat ut asossa) HUOM pää llekkäisyys/synergiat julkisten tilo jen kan ssa m2 yht . lkm m2 áLou nget ilat 3 5,0 1 3 5,0Iso n euvo tte luti la (20- 30 h lö), jo ista osa ravint olan kabinet te ina 40 0,0 8 5 0,0Ke skiko koine n neu vot telu tila ( 8-12 hlö) , joista o sa ravin tola n kabin ett eina 51 0,0 1 7 3 0,0Pie ni ne uvot telu tila ( 6 hlö ), joist a osa ra vi nto lan kab inet tein a 37 5,0 2 5 1 5,0Hup i-tila (n. 1 0 hen gen monit ilaympär ist ö) 20 6,0 1 20 6,0Mahd ollisuus n . 100 h lö tila isu uksiin muita tiloja muu nt amalla / yhd ist ämälläHyvinvo inti- ja liikun tat ilat ( 1 kpl, ke skit ett y) 12 6,0 1 26 1, 0muu t ila, mikä? 0 ,0 0 0, 0muu t ila, mikä? 0 ,0 0 0, 0Pr imäärikäyt ävien osuus (arvio) 55 0,7 25 %
T OTAL m2 2 2 03 17 % pinta-a lastaSisäiset yh tei skäyt tö tilat (kat uta so ssa jo smahd ollista t ai esim. k ellarissa) m2 yht . lkm m2 áSo siaa litilat (suihku t, p ukukaap it ym. to imii myös väestö su ojan a) 23 6,3 157,5 1, 5Asia kirja- ja mu ut va rasto tilat 18 6,0 1 18 6,0muu t ila, mikä? 0 ,0 0 0, 0muu t ila, mikä? 0 ,0 0 0, 0Pr imäärikäyt ävien osuus (arvio) 14 0,8 25 %
T OTAL m2 563 4 % pinta-a lastaSisäiset yh tei skäyt tö tilat työ kerroksissa ( "kerroskeida s") m2 yht . lkm m2 áTyö kahvila 55 0,0 5 11 0,0Ke skiko koine n neu vot telu tila ( 8-12 hlö) 31 5,0 1 1 3 0,0Pie ni ne uvot telu huo ne/projekt ihuo ne/ide oint itilat (4- 8 hlö ) 31 5,0 1 3 2 5,0V etäyt ymi st ilat / hilja isen työ n tila t 12 6,0 2 1 6, 0Yh teiskäyt töi set työ pistee t (lu ot avissa h iljaisen t yön alu eeksi, vierailijapist eiksi t ai pu helin työt ilaksi) 8 4,0 2 1 4, 0Muu t t ilat: mm. skan naus- /t ulost us se kä post itust iloja, WC- tilo ja 14 7,0 4 3 5,0muu t ila, mikä? 0 ,0 0 0, 0muu t ila, mikä? 0 ,0 0 0, 0Pr imäärikäyt ävien osuus (arvio) 51 2,3 25 %
T OTAL m2 2 0 49 16 % pinta-a lastaTyö pistet ilat m2 yht . lkm m2 áTyö piste 1 : Henkilöko ht ainen 140x80 cmt yöpö ytä + 2 ,4 hm sä ilytystilaa oma lla työp isteellä ja 2,4 h mkeskit etysti 1 350,0 225,0 6, 0Työ piste 2 : Nimeä mät ön 1 40x80 cm työ pöyt ä + oma loke ro ja 2,4 h m(h yllymet riä ) säilytystil aa keskitet ysti 90 0,0 180,0 5, 0Työ piste 3 : Nimeä mät ön 1 40x80 cm työ pöyt ä + oma loke ro ja 0,8 h m(h yllymet riä ) säilytystil aa keskitet ysti 60 7,5 135,0 4, 5Työ piste 4 : Nimeä mät ön 1 40x80 cm työ pöyt ä + oma loke ro ke skit et yst i 36 0,0 90, 0 4, 0muu t ila, mikä? 0 ,0 0 0, 0muu t ila, mikä? 0 ,0 0 0, 0Pr imäärikäyt ävien osuus (arvio) 1 072,5 25 %
T OTAL m2 4 2 90 34 % pinta-a lastaLähi tukit ilat ( työ pisteid en läh ellä) m2 yht . lkm m2 áPie ni ne uvot telu huo ne/projekt ihuo ne/ide oint itilat (4- 6 hlö ) 19 5,0 1 3 1 5,0V etäyt ymi st ilat 31 5,0 6 3 5, 0Skan naus/-tulost ustila, t oim ist ot arvike varast o 13 0,0 1 3 1 0,0V aate - ja t avarasäilyt ys 39 0,0 1 3 3 0,0Lähi säilyt ys ja varast ot iloja 13 0,0 1 3 1 0,0WC- tilat 24 0,0 1 6 1 5,0muu t ila, mikä? 0 ,0 0 0, 0muu t ila, mikä? 0 ,0 0 0, 0Pr imäärikäyt ävien osuus (arvio) 46 6,7 25 %
T OTAL m2 1 8 67 15 % pinta-a lasta
1 867250
4 290
800
2 049
300
563
200
2 203
300
1 665
400
AR VIOTILATARP EESTA,kaikki lat: 12637 m2,toimis to lat : 8206 m 2
N YK YIN EN TILANKÄYTTÖ,kaikki lat: 2250 m2,
t oimist o lat: 1550 m2
J ulkis et lat ( kat utasos s a)
J ulkis et yhteis käy ö lat( ensis ijais eskatu tasos sa)
Sis äiset yhteiskäy ö lat( kat utaso ss at aikellaris sa)
Sis äiset yhteiskäy ö lat( "kerr oskeidas ")
Työpis te lat
Lähituki lat (t yöpist eidenlähellä)
14.-15.06.2016
STATE GENERIC WORKPLACE CONCEPT
ChangeManagement
Consulting
A SHIFT FROM MEASURING EFFICIENCY TO MEASURINGPERFORMANCE
76
Work performance
Individual workhabits
Contextual factors- work
environment
Efficiency
Wellbeing
Physical, virtual and socialwork environment
A Proactive, flexible andmobile ways of working +
efficient use of ICT
Work efficiency andeffectiveness (outcomes,
skills, quality)
Motivation, satisfaction,drive, ambiance, stress,
work-life balance
Source: SmartWOW-työkalu tietotyön suorituskyvynkehittämiseen, NOVI Research Center, Tampere Universityof Technology, 2014
A KNOWLEDGE WORKER – NOT IN THE ASSEMBLY LINEBUT IN THE MIDDLE OF COMPLEX NETWORKS
77
FACTORS AND ASSETS OF KNOWLEDGE WORKPERFORMANCE AND PRODUCTIVITY
78
PRACTICAL MEASUREMENT APPROACH OF KNOWLEDGEWORK PERFORMANCE• Indexes describing the maturity level of ways of working
• Ways and skills of utilizing ICTs• Ways to utilize physical work environment refelcting the work modes• Individual working methods• Group level working methods• Work wellbeing impcats• Subjective productivity
• Organization specific human resource inputs• Organization specific outputs and results
• Measurement before and after workenvironment change
• Development of national data base ofknowledge work performance
79
ProcessAnalytics
Luonnos, sisäiseen käyttöön2017
Effectiveness & needsWhat should we focus on?What does research say?
Benefit assessmentWhy should we develop?
Vankilanvastaus:Ti lanteen
stabilointi jaluot tamuksen
luom inen
Vankilanvastaus:
Muutoksenvälineiden ja
mahdoll isuuksien
tarjoam inen,sopivan
kokoisinaaskeleina
Haluaisin muuttaaelämääni, mutta
voimavarani siihenovat vielä heikot.
Voin niin huonosti,että j oudun
keskittymään päivästäpäivään selviämiseen
Vankilanvastaus:Rohkea
tavoi t teidenasettam isen
tuki jatsemppaus
niiden eteentyöskentelyyn
Pärjään kyllä,en kaipaaapuanne! Vankilan
vastaus:Asenteisiin ja
ajat teluunvaikut tam inen
akt iivistentoim intojen
ohella
Alan olla valmismuutokseen, mutta
itsevarmuuteni on herkkä jakeinovalikoimani
kaipaa täydennystä.
Need-based segmentsWhat are the needs?
Matching services to convicts’ needs
Päihteet jariippuvuudet
Arvot, ajat telu jatoiminta
Arkielämän taidot Koulutus jatyöelämän taidot
Terveys jahyvinvointi
Lapset,vanhemmuus ja
ihmissuhteet
Yhteiskuntaankiinnittyminen jarikokset tomuus
VKM, vi i si kesk usteluam uutoksest a *
2 ensim mäisenvanki laantu lovi i konto im intaohjelma
Moti vo in ti keskuste lu t,m otivointi ryhmät /anti ri ippuvuus-ryhmä
L ii kkuva t / ul kopuo li setpalve lu t (A-k linikkasäätiö,AA, NA)
Vang in sijoi ttaminenr angaistusa ikanapäihdehoi tolai tokseen(k atkaisuhoi to )
Retkahduspaket ti (esim .Ojast a al likkoon)
VINN-oh jelm a
Kes kustelu ryhmä- ta ityöpaja työsken tely itse tunnonja m inäkuvan vahvistamiseen
Vankien kouluttaminenvo im avaro jentunnistam isk urssin vetä ji ksi
Omaeht oisen muutoksenoh jelma ( OMA) *
Suut tum uksen hal l in taohjelma(SUHA) *
Res tora tiivise t menetelmät
Muutoksen vuoro *
Luova t toiminnat
Psykologin vast aanotto
Pastorin vast aanotto *
Oman usk onnon har jo itt aminen*
Ar kie lämän taido t osastontoiminnassa (* )
Vapaam uotoisethenkilök unnan jär jestäm ättoiminnot osastoi lla *
Sosiaalisten tai tojenope ttelu ja sovitt elu taidot
Dig it ai tojen opetus
Pihatyöt / Gr een ca re
Ruokahuo lt otoim in taavangei l le
Ku ltt uu risten ta ito jenope ttelu
Osasto jen puhd ista ja t *
Ar jen taloustai tojen opetus
Sosiaalisten asioiden ho ito(sosiaal ihuo lt o) *
Yleissivist ävät op inno t *
Am mat il l iset opinnot *
Tek stii l ihuo lto( työtoim in ta) *
Per sona l tr ainer (k oulu tus/t yö toim in ta)
Kahvi la / ca tering -ala( työtoim in ta)
Kantti ini (työto im in ta)
Pien leipom opalvelu t( työtoim in ta)
Polkupyör ien kor jaaminen( työtoim in ta)
Kier rätysto im innot( työtoim in ta)
Ter veyspalvelut VTH *
Psykiatr inen hoi to &jatkohoi to *
Mielent erveys /ter ap iapa lvelut *
U lko ilu valvottuna *
Oh ja tut l i ikunt aryhmät *
Kun tosa li *
Ter veell inen ruokaval io
Ter veyskasvatus
Keho & miei i -ku rssi(esim . rentoutus, jooga,m indfu lness)
Vanhem muutta t ukevar yhm äto im in ta javanhem pi-lapsi r yhm ät
Lastenho itoperheosastoi l la/perhekam puksel la *
Kod inom ainen ,” norm aal imp i ”tapaamiskeskustava ll i siin tapaamisi in ( *)
Yhteydenpi to omaisi inosaksi osaston ar kea japäiväjä rjestystä
Lapset puheeksi –oh jelm a*
Lähe isten le ir i
Skypen käyttöyh teydenp it oon (*)
Asunno ttom uudenenna ltaehk äisy *
Palveluoh jaus-/ neuvon tasivii l in palveluista *
Verta istuki rikoksistai r taut um isest am otivo it uneil le
Väl i työpaik at vapautuvil le*
Nuor iso työ(päiht eettöm yys jar ikoksettomuus) *
Verta istuki pä ih teistäer oon pyr kivi l le vanki lanjälkeen
Turvallinen ja kuntout tava toimintaympäristö & vuorovaikutus
Preliminary map of servicesWhat services do we offer?
FUTUREThe key to a life without crime and being involved
Kaikki Tutkintavanki Sakko vanki Vankeus vanki0-1kk
Van keus vanki1-6kk
Vankeus vanki6kk-1v
Vankeus vanki1- 4v
Vankeusvanki>4v
Vankeus vangi tyhteensä
Vapautuneit a 2 016 231 64 7 2 17 40 13 21 4 95
RANSU tehty 143 1 4 9 17 39 13 20 4 93
RANSU tehty % 62 % 2 % 68 % 100 % 98 % 100 % 95 % 100 % 98 %
As uminen ja arkis elviytyminen 15 1 5 2 6 1 14Tulot ja talo udel linen tilanne 4 1 1 1 1 4Koulutus 8 3 2 1 2 8
Työl lis yys 15 2 3 3 6 1 15Sosi aalis et si doks et ja elämänta pa 32 1 1 1 6 5 13 5 30Päihteet ja muut r iippuvuudet 55 3 8 18 6 16 4 52As ent eet, ajat telu ja käyt täytymi nen 36 3 10 5 13 5 36Yhteis kunt aan si joittumi sen valmis telu 102 4 1 13 29 6 12 1 61Ter veyteen liitt yvä tavoit e 4 1 2 1 3
Täys in t yökykyi nen 111 35 2 3 5 22 8 15 3 52O s ittai n t yökykyinen 38 2 1 4 6 10 1 4 1 22
Tä ys in työkyvytö n 21 1 1 2 4 2 2 0 0 8Ei kirj attu 61 26 2 3 2 6 2 2 0 12
RAN
SUte
hty
RANS
UTA
VOITT
EET
TYÖK
YKY
Processes and factors of productionHow does the prison function now?
What will change?What do the new services and functions require?
What is possible?
Maa na ntai
T iis tai
Ke skiv iik ko
T ors tai
P e rja ntai
La ua n tai
Su n nu n tai
Maa na ntai
T iis tai
Ke skiv iik ko
T ors tai
P e rja ntai
La ua n tai
Su n nu n tai Va lvo tut ta pa am is et
Ju mal a n-pa l vel us
Ju mal a n-pa l vel us
v alv otu t tap aam ise t
sa un a
u lko i lu
lääk
kee
t
Ulko i lu
päi
välli
ne
Aam
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kast
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Osas to s uljett u/Vangit töis säO s asto s uljettu/ Vangit t öis s ä
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7 2 S ak kov an kia vap au tuu
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9 5 Va nk eu svan kia va pa utu u(9 V alvo tu n k oe vap au de n ka utta )
64 T utkin tava nk ia v ap au tuu
6 S akk ov an kia sii rtyy a vo la ito kse en
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9 V an ke usv ank ia sii rtyy su l je ttuu n lai tok see n
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Yhteensä 411 nai svankia ollut kirjoi llaHämeenlinn an vankilas sa
Yhteensä 231vapau tuu
Hämeenlinnannaisvanki lasta
78 va nkiaAvo laito kseen
10 vankiasulj ettuu nlaitoksee n
80 Jäävankilaan
K uo llutLuovutett u
muuh unmaahan
M uu
Pilot: prison for women in HämeenlinnaWhat kind of spaces support our activities?
PROCESSES AND RESOURCES
Luonnos, sisäiseen käyttöön2017
OUR OFFERING ENABLING SMART WORK
Workplace andreal estate strategies
The physicalworkplaces andfacility services
Security servicesand consulting
Digitalizationcoaching
Development ofsmart working and
performancemeasurement
Change managementand training
SMARTWORK
PHASES OF THE WORK ENVIRONMENT SOLUTION
• Proposing a suitable facility• Signing a rental agreement• Initiating possible actions related to
needed changes• Work environment development and
planning• Deployment and collaborative audit
of new work environment
DEPLOYMENTWe deploy a solution that
fits your needs
• Goals, preconditions andorganisation-specific needs
• Work-environment vision• Knowledge work performance
metrics• Description of a work environment
and service package that supportyour operations
PLANNINGWe assess what
your organisation needs
• Supported deployment of new workenvironment and new working methods
• Change management• Knowledge work performance metrics• Work environment management
coaching
NEW WORKENVIRONMENT
We support your transitionto new ways of working
85
SUSTAINABILITY
86
If an organizationimproves its space
efficiency by a third, itscarbon footprint gets
almost equally smaller.
© Copyright Codema 2009
Sources:Viiden toimiston ilmastovaikutusanalyysi. Toimitilojen ympäristöjohtaminen. Seppo Junnila ja MikkoNousiainen, TKK rakentamistalouden raportteja 225, 2004.Työympäristökehittämisen ympäristövaikutukset, Päivi Hietanen (KIINKO KIPA-kurssi/projektityö15.05.2009), laskelma Juha Muttilainen/Senaatti-kiinteistöt (23.4.2009)
AN ACTIVITY-BASED ENVIRONMENT LETS YOUCHOOSE SPACES BASED ON YOUR NEEDS
Collaboration Concentration Confidential discussions andmaterials
Informal meetings
Meetings Calls and onlinemeetings
Customer service Breaks and randomencounters
88
8989
A STRONG SALES & MARKETINGAPPROACH
Senaatti-areena events have been organized since 2015Theme: Key topics: New ways of working and work environment solutions, internalmotivation, knowledge work performance etc.Target group: Central government administration and experts, on average 200participants.
SENAATTI-AREENA
Senaatin Tori was organized for the first time in autumn 2015Theme: Finnish state’s property development and salesTarget group: Real estate desicion-makers, 200 participants
SENAATIN TORI
SENATE PROPERTIES IN SOCIAL MEDIA
REMOTE AND FLEXI WORKSpaces for working…
CASE-STUDIES
Services provided bySenate Properties• Creation of facility strategy• Development of work
environment• Facility acquisition• Facility services
FINNISH CUSTOMS“Centralised facilities improve collaborationand offer savings from premises expenses.”
“It was great to be able to bring together the operations and peoplethat needed to be connected – more efficiently, in a smarter and morecost-efficient way. Our new work environment allows us to work innew ways. It promotes encounters and makes meetings easy toorganise.”
HANNU LAPPICEO, CUSTOMS
Starting point• Operations in 12 different offices• 21,400 m2, 850 people,
rents €4.0 m/year
Goals• Focus operations at one location and
support organisational reform• Save on rental costs
Solution• A 750-person work
environment in the Pasilaoffice hub that promotesnew ways of working
• Rental savings: €0.7 m/year• State profit for selling old
facilities: €26m
Services provided bySenate Properties• Facility mapping• Development of work
environment• Facility services, such as
reception and security andcleaning services
HANNU LUNTIALADIRECTOR GENERAL,POPULATION REGISTER CENTER
“The change from a large room to a multi-facility environment wasquite a challenge. The most important thing was to have the wholestaff involved in the planning and preparation. We are excited aboutour new work environment because our common facilities promote anew kind of communality as well as spontaneous encounters.”
Starting point• Rental agreement in Kalasatama, Helsinki
was about to end, some staff transferredto Kokkola
• Facilities totalling 6,750 m2, with rents of€1.5 m/year
Goal• A work environment that fits the needs of
changed space requirements, new ways ofworking and a younger generation of stateofficials
Solution• Multi-facility environment in
government premises at theSörnäinen campus in Helsinki
• Total facilities area: 3,150 m2
• Rental savings: 0.7 m per year
POPULATION REGISTER CENTRE” From resisting change to a positivesurprise."
Services provided by SenateProperties• Nationwide facility concept• Adaptation of concepts• Facility search, acquisition and
subletting• Supervision of change work and
project management• Office-specific change coaching• User services (in some locations)
TE SERVICES OF UUSIMAA
MARJA KYYTSÖNENSPECIALIST
Starting point• Nationwide organisational reform• Facility efficiency: approx. 35 m2/FTE• Number of offices: 18
Goals• Build a new service model and improve
customer service and customer experience• Save on premises costs• Improve well-being and comfort at work
Solution• Facility efficiency average
22 m2/FTE (improvement of37%)
• Number of offices: 10• Premises rents decreased by
€0.5 m/year after the renewal
“Our new premises provide amplesupport for our new service model.”
Services provided by SenateProperties• Development of work
environment• Change management support• Facility acquisition and
subletting
MINISTRY OF THE ENVIRONMENT
HARRI HAKASTESENIOR ARCHITECT
Starting point• Locations rented from three different
landlords• Maze-like spaces in poor condition
Goals• Improve well-being and comfort at work• Improve cooperation between units• Minimise effect on the environment with an
efficient facility solution, e.g. reduce heatingand electricity usage by 60% and travel by13%
• Enable new office property metrics
Solution• Comfortable multi-facility
environment• Rental savings: approx.
€220,000/year (2013–2015)• Facility efficiency improved by
40%(previously 10,340 m2, now6,252 m2)
• Substantial energy savings
“Our greatest benefits have been improvedfacility efficiency and increased cooperationbetween ministries.”
Services provided by SenateProperties• Facility strategy• Work environment and
interior design• Furniture as a service
VALTORI“Work motivation here has improved agreat deal. Our team has adapted to thenew practices really well. I feel like our staffwere eagerly waiting to see what wouldcome out of this change.” JORMA AIRAKSINEN
ICT MANAGER, VALTORI
Starting point• Employees scattered around the metro
area in 35 different locations
Goals• Compact the organisation’s network in
such a way that there would be a singleoffice in each location
• Improve efficiency• Save on premises costs
Solution• Three floors on
Lintulahdenkatu, Sörnäinen• 3,160 m2 in use• No reserved work desks• Overbooking principle: 320
Valtori employees, 260workstations
YES!
102
CONCLUSIONS…
