sentinel & supportline - abb group · sentinel & supportline abb inc. request for quotation...
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Sentinel & Supportline
ABB Inc. Request for Quotation Form
29801 Euclid Avenue, Wickliffe, OH 44092
1.0 Requested Validity Period & Payment Option Note: Service contracts commences 1st of the month.
2.0 Requested Sentinel Service Level
3.0 System ID Number ( SID # ) Note: Required for existing system. Valid SID has 3 to 5 numbers eg: SID123 or SID1234 or SID12345
4.0 Requested System Type
800xA System
Freelance System
Compact HMI System
Compact Control Builder ( Standalone System)
Standalone High Integrity Safety System
Harmony System
Others
5.0 List total number of Operator Workstations ( including Remote Workstations)
6.0 Requested Add-On Services
800xA History Services
800xA Batch Services
Others
7.0 Requested ABB Technical Service SupportLine Access
Yes
No
Page 1 of 2 Issued: 10/05/2016
Complete Information in the form required for valid quote.
Sentinel & Supportline
ABB Inc. Request for Quotation Form
29801 Euclid Avenue, Wickliffe, OH 44092
8.0 Requested ABB Technical SupportLine Service Level Note: Required if Item 7.0 is selected “Yes”
Not Required Silver- 20 hours of ABB SupportLine
Bronze- 10 hours of ABB SupportLine
9.0 Requested One Hour Priority Response for ABB Technical Service SupportLine Access: Note : Required if Item 7.0 is selected “YesNote : Priorty Reponse time of call-back is 1 hr & Standard Reponse time of call-back is 4 hrs
Yes
No10.0 Customer Contact Information:
Name:
Phone:
E-mail:
Address:
11.0 Channel Partner Contact Information : Name:
Phone:
E-mail:
Address:
NOTE : Send in your request to the following
[email protected] & [email protected]
For questions and concerns please contact
Kelly Toncar
Phone : +1 440 585 7452 E-mail : [email protected]
Gold – 35 hours of ABB SupportLine
Page 2 of 2 Issued: 10/05/2016
Complete Information in the form required for valid quote.
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