Smart Seoul,Smart Government

Hwang, Jong-Sung

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Seoul and e-Government

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Background of Seoul e-Gov

Pushfrom outside

Pullfrom inside

“I will make Korea the world best IT country”(inaugural speech by DJ Kim, 1998)

Seoul Metropolitan Gov was notorious for

corruption(called Pandemonium)

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CIO

• Established in 1999

• Control Tower - Coordinate IT projects and budget of city government

- Evaluate IT performances of city government and public company

- Manage all IT personals and other resources

• Key Policies- From traditional IT to Smart Technology

- Integrated IT Security

- Open Government (Gov2.0)

- Smart Divide

- International Cooperation : WeGO

Source: Numbers doc Unlink

International Evaluation

Seoul

Prague

Hong Kong

New York

Singapore

Shanghai

Madrid 55.59

57.41

58.81

61.1

62.83

72.84

84.74

• UN Survey on 100 Cities e-Government (2009)

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Source: Numbers doc Unlink

Seoul

Toronto

Madrid

Prague

Hong Kong

New York

Stockholm 60.26

60.49

60.81

61.72

63.63

64.31

84.74

• Digital Governance in Municipalities Worldwide (2011)

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How much developed?

Gov 1.0Gov 2.0

(platform government)Gov 3.0

(smart government)

government thatworks well

government thatcollaborates

government thatthinks

process(how-to-do internal)

governance(how-to-do external)

policy(what-to-do)

IT system web & app data

concept

target

resource

Seoul

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Gov 1.0 Initiatives

Gov 2.0 Initiatives

Gov 3.0 Initiatives

Seoul Open System

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• Provide real time information about progresses of citizen requests (1999)

• e-Seoul Net (2003~ ) connecting all offices and internal apps

• u-Service Net (2011~ ) connecting CCTV, WiFi, and Homepage

e-Seoul Net & u-Service Net

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• Co-location of IT Equipment (as of Oct. 2012)

- Server(820), Storage(68), Backup(11), Others(50)

- Communication(260), Security(86)

• Consolidation of IT Resources- Integrated procurement and server consolidation

Seoul Data Center (2004~ )

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demand for213 servers

Consol

Eletricity Save

710MWh

(2009~2012)

reduce to51 servers

equivalent to one month usage of 2,366 houses

Source: Numbers doc Unlink

Data Center Resources

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0

250

500

750

1000

2007 2008 2009 2010 2011 2012

1,035

912

808

611

461

377

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Intranet Portal

• Covering more than 140 information systems such as tax, personnel, and finance - Single Sign On

• e-Mail service for all Seoul city government workers (40,000)

• Document and performance management

GIS Portal

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3D Map

Aerial Image

Ground Information

City Information

Statistics Map

Road DB Building DB Water DB Drainage DB Aerial Photo

Road DB Building DB Water DB Drainage DB Aerial Photo

Road MgmtSystem

UrbanPlanning IM

Water MgmtSystem

DrainageMgmt System

EmergencyMgmt System

Road MgmtSystem

UrbanPlanning IM

Water MgmtSystem

DrainageMgmt System

EmergencyMgmt System

Spatial DataWarehouse

Legacy

Current

SDW

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Gov 1.0 Initiatives

Gov 2.0 Initiatives

Gov 3.0 Initiatives

Source: Numbers doc Unlink

• Turn Citizen’s Ideas into Reality

IDEA OASIS : Citizen Proposal

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0

16,250

32,500

48,750

65,000

2006 2007 2008 2009 2010

12

28 31

71

82Porposals Accepted

IdeaSuggestion

OnlineDiscussion

OfflineExamination

DecisionMaking

Implemen-tation

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Online Inauguration (2011.11.16)

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74,423

5,100 SNS Messages

mobile broadcast viewer

CMS Homepage

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• Wordpress

• Integration- 50 Homepages

- 209 ➡ 159

• Contents- directly posted

by employees

- managed on a single platform

• SNS- share with SNS

Source: Numbers doc Unlink

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m.Seoul

• Citizen Participation: e-Poll, Idea OASIS

• Real-time Information: Traffic, LBS

• Public Information: Tax, Lost & Found

• City Information: Statistics, City News

2008 2009 2010 2011

9,365,143

7,460,857

3,076,269

645,839

5,806,272

3,152,074

383,67469,514

UserPage View

m.Seoul Monthly View

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SMC (Social Media Center)

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Gov 1.0 Initiatives

Gov 2.0 Initiatives

Gov 3.0 Initiatives

Big Challenges

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Black out

Looking for a New Strategy

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Data

CitizenFocus on

Service

Smart Gov

2011.6.727

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Strategy and Tasks

•Free WiFi Spots across City

•Smart Divide

•Welfare Service using Smart Technology

Best Smart Tech Users1 2

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Participative Smart Gov

Future City Infrastructure Creative Smart Economy

•Online & Social Communication with Citizen

•Personalized Gov Services

•Smart IT Security

•Intelligent CCTV

•u-Security Service

•Smart Traffic and Environment Information

•Public Information Sharing

•Smart IT Industry: Smart Security and App

•Global IT Leadership

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• Smart Device

• Fee Wifi

• Smart Literacy 600,0005 min

100,000

Smart PeopleSmart Life be a Basic Right of Seoul Citizen

Smart Infrastructure

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Network

Mobile

Wired

Geospatial Information

Sensor

GIS

People

• u-Seoul net (2003~ )• u-Service net (2011~ )• Broadband Internet

• Public WiFi• WiBro (WiBro-WiFi Hybrid)• LTE

• Spatial Data Warehouse• 3D GIS (2012, 38%)• Semantic Map

• Mobile: Bus, Taxi• Fixed : Sensor + CCTV, WiFi

• Community Mapping

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Integrated CCTV center

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Bus Information Service

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Electronic Payment

KSCC Transaction Data Center

!  No. of Bus Route !  Boarding Bus Stop !  Boarding Time !  User’s Basic Info. (Adult/Student/Child)

!  Alighting Bus Stop !  Alight Time !   Total Distance !   Total Fare

IN OUT

!   Subway Station !   Time of Transit Passage

!   Subway Station !  Alighting Time !   Total Distance !   Total Fare

IN OUT

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Free WiFi

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Community Mapping

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Smart Phone Report

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What is Next?

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Benefits from e-Gov

Transparency

Speed

Convenience

Accuracy

Record

IT-Industry

Export

National Brand

Participation

Accountability

AccessibilityOpenness

Data Sharing

Process

Collaboration

Equality Opportunity

Representativeness

Responsiveness

Cost Less

Service QualityEffectiveness

Knowledge

Location-Free

Standardization

Institutionalization

Statistics

Digital Literacy

TrustCitizen-focused

Business-like

Public Approval

Environmental Protection

Sustainability

Innovation Enforcement

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WeGO

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감사합니다.

Hwang, Jong Sungjshwang@seoul.go.kr

Thank You!