Important Informationfor when youmove

This pamphlet includes:

�Your Rights and ResponsibilitiesWhen YouMoveFurnished by Atlas Van Lines, Inc. as required by Federal Law

�Ready toMove? Tips for a Successful InterstateMove

�Atlas Van Lines Dispute Settlement Program

�Customer Complaint and Inquiry Handling Procedures

�Valuation Options: What’s Right for You?

�Customer Responsibilities Guide / High Value Inventory Form

�Terms and Conditions of the Bill of Lading

Your Rights and Responsibilities When YouMove (FMCSA Revised April 2013)General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Regulations and Interstate Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Legitimate Movers and Brokers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Customer’s Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Binding Estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Non-Binding Estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Your Mover’s Liability and Your Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Full (Replacement) Value Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Waiver of Full (Replacement) Value Protection (Released Value of 60 cents per pound per article) . . . . . . . . . . . . . . . . . . . .2Third Party Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Reducing your Mover’s Normal Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Loss and Damage Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Delay Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Moving Paperwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Order for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Bill of Lading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Freight Bill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Weight Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Collection of Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Transportation of your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Pickup and Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Early Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Storage in Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Weighing Shipments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Resolving Disputes with your Mover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Important Points to Remember . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Definitions used in this Booklet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Ready toMove? Tips for a Successful Interstate Move . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Atlas Van Lines Dispute Settlement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Customer Complaint and Inquiry Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Valuation Options: What’s Right for You? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Customer Responsibilities Guide / High Value Inventory Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Terms and Conditions of the Bill of Lading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

ContentsListed below are the documents included in this booklet detailing vital information about your move.Please review these documents so you are able to make informed decisions about your move.

Notice of the Availability of ApplicableTariff SectionsThe provisions of Atlas’ tariff applicable to your estimate of charges are available for your examination at Atlas’general offices, 1212 St. George Road, P.O. Box 509, Evansville, IN 47703-0509, or you may have copies sent to youupon request bymail to Atlas’ general offices or by phone at (800) 252-8885 or (812) 424-2222. If you have anAtlasregistration number, youmay also view the applicable tariff provisions on line at www.atlasworldgroup.com

YOURRIGHTSANDRESPONSIBILITIESWHENYOUMOVE(OMBNo.2126-0025)

Furnished by Your Mover, as Required by Federal Law • Authority: 49 U.S.C. 13301, 13704, 13707, and 14104; 49 CFR 1.73.

Your Rights and Responsibilities When You Move - Page 1

GENERAL REQUIREMENTSThe Federal Motor Carrier Safety Administration’s (FMCSA) regulationsprotect consumers of interstate moves and define the rights andresponsibilities of consumers (shippers) and household goods carriers(movers).

The household goods carrier gave you this booklet to provideinformation about your rights and responsibilities as an individualshipper of household goods. Your primary responsibilities are to ensurethat you understand the terms and conditions of the moving contract(bill of lading), and know what to do in case problems arise.

The primary responsibility for protecting your move lies with you inselecting a reputable household goods mover or household goodsbroker, and making sure you understand the terms and conditions ofyour contract and the remedies that are available to you in caseproblems arise.

REGULATIONS AND INTERSTATETRANSPORTATIONFMCSA’s regulations apply tomotor carriers that engage in the interstatetransportation of household goods and brokers that arrange for suchtransportation. These regulations require your mover to perform certainservices and provide you with specific documents. The regulations onlyapply to your mover when the mover transports your household goodsby motor vehicle in interstate or foreign commerce – that is when youmove from one State to another or internationally. The regulations donot apply when your move takes place within a commercial zone(defined at the end of this booklet) or between two points in the sameState.

LEGITIMATEMOVERS ANDBROKERSLegitimate movers and brokers are registered with FMCSA to engage ininterstate operations involving the interstate transportation ofhousehold goods. A legitimatemover explains whether they are a brokeror amover. A household goods broker arranges for the transportation ofyour shipment but does not provide line-haul transportation. Ahousehold goods mover actually transports your shipment.

Household goods brokers or movers must provide you with basicinformation before you move. You should expect to receive thefollowing information:

• A written estimate• The “Ready to Move” Brochure (or a web link, if you prefer)• Information about the mover’s arbitration program• Written notice about access to the mover’s tariff• The process for handling claims• This booklet, “Your Rights and Responsibilities When You Move”(or a web link, if you prefer)

You should avoid brokers and movers that are not registered withFMCSA, refuse to perform a physical survey of your household goods,and require cash only transactions. You can determine if your broker ormover is registered with FMCSA by accessing www.protectyourmove.gov,or calling FMCSA at (202) 366-9805 for licensing and (866) 637-0635 forinsurance information.

CUSTOMER’S RESPONSIBILITIESAs a customer, you have responsibilities both to your mover andyourself. They include:

• Reading all moving documents issued by the mover or broker.• Being available at the time of pickup and delivery of your shipment. Ifyou are not available you should appoint a representative to act onyour behalf.• Promptly notifying your mover if something has changed regardingyour shipment (i.e. move dates, additional items).• Making payment in the amount required and in the form agreed towith the mover.• Promptly filing claims for loss, damage or delays with your mover, ifnecessary.

ESTIMATESThe two most important things to understand for your interstate moveare: the types of estimates offered and the mover’s liability in the eventof loss or damage. As you read further, youwill discover thatmovers offerdifferent types of estimates – binding and non-binding. The type ofestimate you select determines how the charges for your shipment willbe calculated. The estimate provided by your mover will notify you ofthe two liability coverage options: Option 1 - Full (Replacement) ValueProtection and Option 2 - Waiver of Full (Replacement) ValueProtection (60 cents per pound). The mover’s liability is discussed indetail in the next section.

FMCSA requires your mover to provide written estimates on everyshipment transported for you. Your mover’s verbal quote of charges isnot an official estimate since it is not in writing. Your mover mustprovide you with a written estimate of all charges includingtransportation, accessorial and advanced charges (defined at the end ofthis booklet). This written estimate must be dated and signed by youand the mover.

The estimate provided to you by your mover will include a statementnotifying you of two options of liability coverage for your shipment: Full(Replacement) Value Protection andWaiver of Full (Replacement) ValueProtection, Released Value of 60 cents per pound per article.If you are moving from a location within a 50mile radius of your mover’s(or its agent’s or broker’s) place of business, the estimate must be basedon a physical survey of your household goods, unless you waive thisrequirement in writing before your shipment is loaded.Please be aware that a household goods broker may only provide anestimate on amover’s behalf if it has a written agreement with themoverand uses the mover’s published tariff.

You and your mover may agree to change an estimate of charges basedon changed circumstances, but only before your shipment is loaded.Your mover may not change an estimate after loading the shipment.There is more information about changes to estimates in the followingsections.

Never sign a blank or incomplete estimate.Movers may not requireyou to sign blank or incomplete estimates. Unscrupulous moverscould use the blank or incomplete estimate to change the terms ofyour move, including the cost, without your knowledge or consent.

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Binding EstimatesA binding estimate guarantees that you cannot be required to pay morethan the amount on the estimate. However, if you add additional itemsto your shipment or request additional services, you and your movermay: agree to abide by the original binding estimate, negotiate a newbinding estimate or convert the binding estimate into a non-bindingestimate.

If the mover does not give you a new binding estimate in writing, oragree in writing to convert the binding estimate to a non-bindingestimate before your goods are loaded, the original binding estimate isreaffirmed. Under these circumstances, yourmover should not charge orcollect more than the amount of the original binding estimate atdelivery for the quantities and services included in the estimate.

If there are unforeseen circumstances (such as elevators, stairs, orrequired parking permits) at the destination the mover can bill you forthese additional expenses after 30 days fromdelivery. Charges for servicesrequired as a result of impracticable operations (defined at the end ofthis booklet) are due at delivery, but may not exceed 15 percent of allother charges due at delivery; any remaining charges will be billed to youwith payment due in 30 days.

If you are unable to pay 100 percent of the charges on a binding estimate,your mover may place your shipment in storage at your expense untilthe required charges (including the cost of the storage) are paid.

Your mover may charge a fee to prepare a binding estimate.

Non-Binding EstimatesA non-binding estimate is intended to provide you with an estimate ofthe cost of yourmove. A non-binding estimate is not a guarantee of yourfinal costs, but it should be reasonably accurate. The estimate mustindicate that your final charges will be based upon the actual weight ofyour shipment, the services provided, and the mover’s published tariff.Therefore, the amount of your mover’s non-binding estimate may bedifferent than the amount you ultimately have to pay.

A non-binding estimate must be in writing and clearly describe theshipment and all services provided. Under a non-binding estimate, themover cannot require you to pay more than 110 percent of the originalestimate at the time of delivery. This does not excuse you from paying allof the charges due on your shipment. The mover will bill you for anyremaining charges after 30 days from delivery.

Your mover must give you possession of your shipment if you pay 110percent of a non-binding estimate or 100 percent of a binding estimate,plus 15 percent of the impracticable operations charges (if applicable). Ifyour mover does not relinquish possession, the mover is holding yourshipment hostage in violation of Federal law.

YOURMOVER’S LIABILITY ANDYOUR CLAIMSIn general, your mover is legally liable for loss or damage that occursduring the transportation of your shipment and all related servicesidentified on the bill of lading.

The extent of your mover’s liability is governed by the SurfaceTransportation Board’s Released Rates Order. You may obtain a copy ofthe current Released Rates Order by visiting the Surface TransportationBoard’s website at: http://www.stb.dot.gov/Decisions/readingroom.nsf/(search-10.192.5.24-19306)?OpenView&Count=5000. In addition, yourmover may, but is not required to, offer to sell you separate third-partyliability insurance.

All moving companies are required to assume liability for the value of thehousehold goods they transport. However, there are two different levelsof liability that apply to interstate moves Full (Replacement) ValueProtection andWaiver of Full (Replacement) Value Protection - ReleasedValue. It is important you understand the charges that apply and theamount of protection provided by each level.

Full (Replacement)Value ProtectionThis is the most comprehensive option available to protect yourhousehold goods, but it will increase the cost of your move. The initialcost estimate of charges that you receive from your mover must includethis level of protection. Your shipment will be transported at this level ofliability unless you waive Full Value Protection. Under your mover’s FullValue Protection level of liability, subject to the allowable exceptions inyour mover’s tariff, if any article is lost, destroyed or damaged while inyour mover’s custody, your mover will, at its option, either 1) repair thearticle to the extent necessary to restore it to the same condition aswhen it was received by your mover, or pay you for the cost of suchrepairs; or 2) replace the article with an article of like, kind and quality, orpay you for the cost of such a replacement.

The exact cost for your shipment, including Full Value Protection, mayvary by mover and may be further subject to various deductible levelsthat may reduce your cost. The minimum level for determining the FullValue Protection of your shipment is $6.00 per pound times the weightof your shipment. Yourmovermay have a higherminimum value or youmay declare a higher value for your shipment (at an additional cost). Thecharges that apply for providing Full Value Protection must be shown inyour mover’s tariff. Ask your mover for the details under its specificprogram.

Under this option, movers are permitted to limit their liability for loss ordamage to articles of extraordinary value, unless you specifically list thesearticles on the shipping documents. An article of extraordinary value isany item whose value exceeds $100 per pound (for example, jewelry,silverware, china, furs, antiques, oriental rugs and computer software).Ask yourmover for a complete explanation of this limitation before yourmove. It is your responsibility to study this provision carefully and tomake the necessary declaration.

Waiver of Full (Replacement) Value Protection (Released Value of60 cents per pound per article)Released Value isminimal protection; however, it is themost economicalprotection available as there is no charge to you. Under this option, themover assumes liability for nomore than 60 cents per pound, per article.For example, if a 10 pound stereo component valued at $1,000 were lostor destroyed, the mover would be liable for no more than $6.00 (10pounds x $.60). Obviously, you should think carefully before agreeing tosuch an arrangement.

Third Party InsuranceIf you purchase separate third party cargo liability insurance from, orthrough your mover, the mover is required to issue a policy or otherwritten record of the purchase and to provide you with a copy of thepolicy or other document at the time of purchase. If the mover fails tocomply with this requirement, themover is liable for any claim for loss ordamage attributed to its negligence.

Shipments transported under a mover’s bill of lading are subject toarbitration in the event of a dispute over loss or damage claims. However,disputes with third party insurance companies might not be subject toarbitration in the event of disputed loss and damage claims as thosecompanies are not within the jurisdiction of the FMCSA. Third party

Your Rights and Responsibilities When You Move - Page 3

insurance companies are subject to the regulations of the States in whichthey are licensed.

Reducing your Mover’s Normal LiabilityThe following are some actions that may limit or reduce your mover’sliability for loss or damage to your household goods:

1. Your acts or omissions cause the loss or damage to occur. Forexample, improper packing of containers you pack yourself do notprovide sufficient protection or you include perishable, dangerous,or hazardous materials in your shipment without your mover’sknowledge. Federal law forbids you to ship hazardous materials inyour household goods boxes or luggage without informing yourmover.

2. You chose the Waiver of Full Value Protection – Released Valuelevel of liability (60 cents per pound per article) but ship householdgoods valued at more than 60 cents per pound per article.

3. You declare a value for your shipment which is less than the actualvalue of the articles in your shipment.

4. You fail to notify your mover in writing of articles valued at morethan $100 per pound. (If you do notify your mover, you will beentitled to full recovery up to the declared value of the article orarticles, not to exceed the declared value of the entire shipment.)

Loss and Damage ClaimsMovers customarily take every precaution to make sure that while yourshipment is in their possession, no items are lost, damaged or destroyed.However, despite the precautions taken, articles are sometimes lost ordestroyed during the move. You have the right to file a claim with yourmover to be compensated for loss or damage. You have 9 months fromthe date of delivery (or in the event of loss for the entire shipment, fromthe date your shipment should have been delivered) to file your claim.

The claim must be submitted in writing to your mover or to yourmover’s third party company for claim processing. After you submit yourclaim, your mover has 30 days to acknowledge receipt of it. The moverthen has 120 days to provide you with a disposition. The mover mightbe entitled to 60-day extensions if the claim cannot be processed ordisposed of within 120 days.

Delay ClaimsDelay claims are processed when you have contracted with your moverfor guaranteed service for pickup and delivery. Your mover will outlineon the bill of lading any penalty or per diem entitlements when there isa pickup delay and/or delivery delay.

MOVING PAPERWORKDonot signblankor incompletedocuments.Verify that thedocumentsare complete before you sign them. The only information thatmight notappear in your moving paperwork are: the actual weight of yourshipment, in the case of a non-binding estimate, and unforeseen chargesthat occur in transit.

Order for ServiceYour mover is required by law to prepare an order for service for yourshipment. The following 14 elements should be listed on the order forservice.

1. Your mover’s name, address and the USDOT number assigned toyour mover.

2. Your name, address and if available, telephone number(s).3. The name, address, and telephone number of the deliveringmover’s office or agent at or nearest to the destination of your

shipment.4. A telephone number where you may contact your mover or itsdesignated agent.

5. One of the following three dates and times:a. The agreed-upon pickup date and delivery date of your move.b. The agreed-upon period(s) of the entire move.c. If your mover is transporting the shipment on a guaranteedservice basis, the guaranteed dates or periods of time for pickup,transportation, and delivery. Your mover must enter any penaltyor per diem requirements upon the agreement under this item.

6. The names and addresses of any othermotor carriers, when known,that will participate in the transportation of your shipment.

7. The form of payment your mover will accept at delivery. Thepayment information must be the same as was entered on theestimate.

8. The terms and conditions for payment of the total charges,including notice of any minimum charges.

9. The maximum amount your mover will demand, based on themover’s estimate, at delivery to release the shipment, whentransported on a collect-on-delivery basis.

10. A complete description of any special or accessorial servicesordered and minimumweight or volume charges applicable to theshipment.

11. Any identification or registration number yourmover assigns to theshipment.

12. For non-binding estimated charges, your mover’s reasonablyaccurate estimate of the amount of the charges, the method ofpayment of total charges, and the maximum amount (110 percentof the non-binding estimate) your mover will demand at the timeof delivery for you to obtain possession of the shipment.

13. For binding estimated charges, the amount of charges your moverwill demand based upon the binding estimate and the terms ofpayment under the estimate.

14. An indication of whether you request notification of the chargesbefore delivery. You must provide your mover with contactinformation.

You are entitled to a copy of the order for service when it is prepared.The order for service is an important part of the contract (bill of lading)between you and the mover. Should you cancel or delay your shipment,or if you decide not to use the mover, you should promptly cancel theorder. If you cancel your shipmentmore than three days after signing theorder for service, you mover may charge you a penalty.

The order for service provides you with written confirmation of theservices you have requested to be performed in conjunction with yourshipment. This document lists the agreed dates for the pickup anddelivery of your shipment, the amount of liability that you requested,along with any special services that you have ordered and a place andtelephone number where the mover can contact you during the move.

The order for service also shows the charges that you may be assessedfor your move. If you are moving under a non-binding estimate, theorder for service will indicate the amount of the estimated non-bindingcharges, the method of payment for the charges, and additional chargesthat may occur prior to loading.

If you are moving under a binding estimate, the order for service willshow the charges that you will be required to pay and the terms ofpayment. You and your mover must both sign the order for service.

If you or your mover changes any agreed upon dates for pickup ordelivery of your shipment, or agree to any change in the non-binding

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estimate, your mover must prepare a written change to the order forservice. The written change must be attached to the order for service.

InventoryYour mover must prepare an inventory of your shipment. This is usuallydone at the time the mover loads your shipment. The mover is requiredto list any damage or unusual wear to any items. The purpose is to makea record of the existence and condition of each item before it is moved.

After completing the inventory, both you and themover must sign eachpage of the inventory. It is important that before signing you make surethe inventory lists every item in your shipment and that entries regardingthe condition of each item are correct. You have the right to note anydisagreement. When your shipment is delivered, if an item is missing ordamaged, your ability to recover from the mover for any loss or damagemay depend on the notations made on this form.

Themover will give you a copy of each page of the inventory. Attach thecomplete inventory to your copy of the bill of lading. It is your receipt forthe shipment.

At the time your shipment is delivered, it is your responsibility to checkthe items delivered against the items listed on your inventory. If newdamage is discovered, make a record of it on the inventory form. Call thedamage to the attention of the mover and request that a record of thedamage is made on the mover’s copy of the inventory.

After the complete shipment is unloaded, the mover will request thatyou sign the mover’s copy of the inventory to show that you receivedthe items listed. Do not sign until you have assured yourself that it isaccurate and that proper notations have been entered regarding anymissing or damaged items. Movers are prohibited from having you signdocuments that release the mover from all liability for loss or damage tothe shipment in exchange for delivery.

Bill of LadingYour mover is required by law to prepare a bill of lading for yourshipment. The bill of lading is the contract between you and the moverfor the transportation of your shipment. The information on a bill oflading is required to be the same information shown on the order forservice. The driver who loads your shipmentmust give you a copy of thebill of lading before or at the time of loading your shipment. The bill oflading is an important document: do not lose or misplace your copy.Have it available until your shipment is delivered, all charges are paid, andall claims, if any, are settled.

IT IS YOUR RESPONSIBILITYTO READ THE BILL OF LADING

BEFORE YOU ACCEPT IT

The bill of lading requires the mover to provide the service yourequested and requires you to pay the charges for the service. It is yourresponsibility to understand the bill of lading before you sign it. If you donot agree with something on the bill of lading, do not sign it until youare satisfied it is correct.

The bill of lading serves to identify the mover and specifies when thetransportation is to be performed. Be sure that the portions of the bill oflading that note the dates when pickup and delivery are to be performedare completed and that you agree with the dates. It also specifies theterms and conditions for payment of the total charges and themaximum amount required to be paid at the time of delivery forshipments moving under a binding estimate. In the case of shipments

moving under non-binding estimates, the bill of lading will not include afinal calculation of charges because that cannot be determined until theshipment is weighed. However, the bill of ladingmust contain all relevantshipment information – except the shipment weight that will bedetermined after the shipment has been weighed and any unforeseencharges that occur in transit.

The bill of lading must include the following 14 elements.

1. Your mover’s name and address, or the name and address of themover issuing the bill of lading.

2. The names and addresses of any other mover, when known, whowill participate in the transportation of your shipment.

3. The name, address, and telephone number of the office where youcan contact the mover for matters relating to the transportation ofthe shipment.

4. The form of payment your mover will accept at delivery. Thepayment informationmust be the same as entered on the estimateand order for service.

5. When your mover transports your shipment under a collect-on-delivery basis, your name, address, and telephone number must belisted so the mover can notify you about the charges.

6. For non-guaranteed service, the agreed-upon dates or period oftime for pickup and delivery of the shipment.

7. For guaranteed service, the dates for pickup and delivery and anypenalty or per diem entitlements due you under the agreement.

8. The actual date of pickup.9. The identification number(s) of the vehicles(s) in which yourmover loads your shipment.

10. The terms and conditions for payment of the total chargesincluding notice of any minimum charges.

11. The maximum amount your mover will demand from you, basedon the mover’s estimate, at the time of delivery for you to obtainpossession of your shipment, when your mover transports under acollect-on-delivery basis.

12. Evidence of any insurance coverage sold to or procured for youfrom an independent insurer, including the amount of thepremium for such insurance.

13. Each attachment to the bill of lading. Each attachment is an integralpart of the bill of lading contract. If not provided to you elsewhereby the mover, the following three items must be added as anattachment:a. The binding or non-binding estimateb. The order for servicec. The inventory

11. The two options for liability of which you will select either:Option 1) Full (Replacement) Value Protection or Option 2)Waiver of Full (Replacement) Value Protection.

The copy of the bill of lading must accompany your shipment at alltimes while in the possession of your mover or its agent(s). When yourmover loads the shipment, the bill of lading must be in the possessionof the driver responsible for the shipment.

Freight BillAt the time of payment of transportation charges, yourmovermust giveyou a freight bill identifying the service provided and the charge for eachservice. It is customary for most movers to use a copy of the bill of ladingas a freight bill.

Except in those instances where a shipment is moving on a bindingestimate, the freight bill must specifically identify each service performed,the rate or charge per service performed, and the total charges for each

Your Rights and Responsibilities When You Move - Page 5

service. If this information is not on the freight bill, do not accept or paythe freight bill.

Your mover must deliver your shipment upon payment of 100 percentof a binding estimate or 110 percent of a non-binding estimate, plus thefull cost of any additional services that you required after the contractwas executed and any charges for impracticable operation, not toexceed 15 percent of all other charges due at delivery. If you do not paythe transportation charges due at the time of delivery, your mover hasthe right, under the bill of lading, to refuse to deliver your shipment. Themover may place your shipment in storage, at your expense, until thecharges are paid.

On shipments paid in advance, your mover must present its freight billfor all transportation charges within 15 days of the date your moverdelivered the shipment. This period excludes Saturdays, Sundays, andFederal holidays.

On shipments paid upon delivery, your mover must present its freightbill for all transportation charges on the date of delivery, or, at itsdiscretion, within 15 days calculated from the date the shipment wasdelivered at your destination. This period excludes Saturdays, Sundays,and Federal holidays. Bills for additional charges based on the weight ofthe shipment will be presented after 30 days from delivery; charges forimpracticable operations not paid at delivery are due within 30 days ofthe invoice.

Your mover’s freight bills and accompanying written notices must statethe following five items:

1. Penalties for late payment2. The period of time for any credit extended3. Service or finance charges4. Collection expense charges5. Any applicable discount terms

Weight TicketsYour mover must obtain weight tickets if your shipment is movingunder a non-binding estimate. Each time your shipment is weighed, aseparateweight ticketmust be obtained and signed by theweighmaster.If both weighings are performed on the same scale, one weight ticketmay be used to record both weighings. The weight tickets must bepresented with the freight bill. Each weight ticket must contain thefollowing six items:

1. The complete name and location of the scale.2. The date of each weighing.3. The identification of the weight entries as being the tare, gross,or net weights.

4. The company or mover identification of the vehicle.5. The last name of the individual shipper as it appears on the bill oflading.

5. The mover’s shipment registration or bill of lading number.

Additional information regarding weighing shipments is located later inthis booklet.

COLLECTIONOF CHARGESYourmovermust issue you an honest and truthful freight or expense billfor each shipment transported. When your shipment is delivered youwill be expected to pay either: 1) 100 percent of the charges on yourbinding estimate, or 2) 110 percent of the charges on your non-bindingestimate. You will also be requested to pay the charges for any services

that you requested (for example, waiting time, an extra pickup ordelivery, storage) after the contract with your mover was executed thatwere not included in the estimate, and any charges for servicesperformed in conjunction with impracticable operations, not to exceed15 percent of all other charges due at delivery. Your mover will bill youafter your shipment is delivered for any remaining services.

You should verify in advance what method of payment your mover willaccept. Yourmovermust note in writing on the order for service and thebill of lading the forms of payment they accept at delivery. Do notassume your mover will accept payment by credit card unless it is clearlyindicated on the order for service and bill of lading.

If you do not pay the charges due at the time of delivery the mover hasthe right to refuse to deliver your shipment and to place it into storageat your expense until the charges are paid. The regulations provide thatwhen your mover arrives at the destination, the mover may collect thecharges due before the shipment is unloaded from the truck.

If your shipment is transported by two or more trucks, the mover mayrequire payment for each portion as it is delivered. Youmover may delaythe collection of all the charges until the entire shipment is delivered, atits discretion. When you order your move, you should ask the moverabout this policy.

Your mover can only collect the charges on the percentage of theshipment that was successfully delivered. For example if you receive abinding estimate of $1,000 to move 1,000 pounds of your goods and 50percent of that shipment is lost, then the mover can only collect 50percent of the estimate or $500. If the estimate is non-binding then only50 percent of the actual charges, not to exceed 110 percent of theestimate can be collected which would be $550.

Your mover is forbidden from collecting, or requiring you to pay, anyfreight charges (including any charges for accessorial or terminal services)when your shipment is totally lost or destroyed in transit, unless the lossor destruction was due to an act or omission by you.

TRANSPORTATIONOFYOUR SHIPMENTPickup and DeliveryBefore youmove, be sure to reach an agreement with yourmover on thedates for pickup and delivery of your shipment. It is your responsibility todetermine on what date your shipment will be picked up and the dateor timeframe you require delivery. Once an agreement is reached, yourmover must enter those dates upon the order for service and the bill oflading. Upon loading your shipment, your mover is contractually boundto provide the service described in the bill of lading.

The mover might use the term “delivery spread” as the timeframe inwhich you can expect your shipment to be delivered. This means thatyour shipment could arrive anytime during the delivery spread. Themover will usually give you a 24-hour advance notice of when it plans toarrive with your shipment. At that time, you must be available to acceptdelivery or your shipment could be placed in storage at your expense.

When you and themover agree to a delivery date, or to a range of dates,it is your responsibility to be available to accept delivery on any of thosedates. The same applies when you and the mover agree to alternatedelivery dates.

Do not agree to have your shipment picked up or delivered “as soon aspossible.” The dates or periods you and your mover agree upon shouldbe definite.

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If you request the mover to change the dates for your shipment, mostmovers will agree to do so providing that the change will not result inunreasonable delay to their equipment or interfere with anothercustomer’s move. However, the mover is not required to change thedates and can place your shipment in storage at your expense if you areunwilling or unable to accept delivery on the agreed dates.

The only reason your mover would be excused from providing a serviceas described in the bill of lading is because of “force majeure.” This is alegal term which means an unforeseen change of circumstances beyondthe control of the mover. For example, if there were a major snow stormthat prevented your mover from servicing your shipment as outlined inthe bill of lading, your mover would not be responsible for damagesresulting from its nonperformance.

If yourmover fails to pickup or deliver your shipment on the agreed dateor during the delivery spread, and you have expenses that you otherwisewould not have, you may be able to recover these expenses from themover through a delay of shipment claim.

Ask your mover before youmove what payment or other arrangementsyou can expect if your shipment is delayed through the fault of themover.

Your mover must transport your household goods in a timely manner.This is also known as “reasonable dispatch service.” If you have arrangedfor a guaranteed delivery date, the terms of that agreement with yourmover apply.

When your mover is unable to meet either the pickup or delivery datesor provide service during the periods of time specified in the bill oflading, your mover must notify you of the delay at the mover’s expense.The mover must advise you of the dates or periods of time it may beable to pickup and/or deliver your shipment. Your mover must providethis information in writing.

Early DeliveryIf you are unable to accept delivery before the first day of the deliveryspread, then your mover may place your shipment in storage in awarehouse located in proximity to the destination. If your moverexercises this option, your mover must immediately notify you of thename and address of the warehouse where your mover places yourshipment. Your mover has full responsibility for the charges for re-delivery, handling, and storage until it makes the final delivery.

Storage in TransitYou may request your mover to store your household goods beforedelivering them. Your mover must notify you in writing or in person atleast ten days before the expiration date of:

1. The specified period of time when your mover is to hold yourshipment in storage.

2. The maximum period of time provided in its tariff for storage-in-transit.

If your mover holds your household goods in storage-in-transit for lessthan ten days, your mover must notify you, one day before the storage-in-transit period expires of the same information specified above.

When the storage period is about to expire, your mover must notify youin writing about the following four items:1. The date when storage-in-transit will covert to permanent storage.2. The existence of a nine-month period after the date of conversion

to permanent storage, during which you may file claims againstyour mover for loss or damage occurring to your goods while intransit or during the storage-in-transit period.

3. When your mover’s liability will end for loss and damage.4. When your shipment will become subject to the rules, regulations,and charges of the management of the storage facility.

Weighing ShipmentsIf your mover transports your household goods on a non-bindingestimate, your mover must determine the actual weight of yourshipment on a certified scale in order to calculate its lawful tariff charge.If your mover provided a binding estimate, the weight of the shipmentwill not affect the charges you will pay, so there is no requirement toweigh shipments moving under binding estimates.

Most movers have a minimum weight charge for transporting ashipment. If your shipment appears to weigh less than the mover’sminimum weight, your mover must state the minimum cost on theorder for service. Should your mover fail to advise you of the minimumcharges and your shipment is less than the minimum weight, yourmover must base your final charges upon the actual weight, not uponthe minimum weight.

Usually, your shipment will be weighed in the city or local area where theshipment originates. The driver has the truck weighed before coming toyour residence and then has it weighed again after your shipment hasbeen loaded. The difference in these two weights is the weight of yourshipment.

The mover may also weigh your shipment at destination when theshipment is delivered. The driver will have the truck weighed with yourshipment on board and then weighed a second time after yourshipment has been unloaded. Each time a weighing is performed, thedriver is required to obtain an official weight ticket signed by the weighmaster of a certified scale and a copy of the weight tickets mustaccompany your copy of the bill of lading. Shipments of less than 3,000pounds may be weighed on a certified warehouse scale.

You have the right, and your mover must inform you of your right, toobserve all weighing of your shipment. Your mover must tell you whereand when each weighing will occur. Your mover must give you areasonable opportunity to be present to observe the weighing. Youmaywaive your right to observe weighing; however, you must waive thatright in writing.

If your shipment is weighed at origin and you believe that the weightmay not be accurate, you have the right to request that the shipment bereweighed before it is unloaded. The mover is not permitted to chargeyou for the reweighing, but the final charges due will be based on thereweigh weight, even if it is more than the initial weight.

If you request notification of the actual weight and charges of yourshipment, your mover must comply with your request if it is movingyour household goods on a collect-on-delivery basis. This requirement isconditioned upon you supplying your mover with contact information.

You must receive the mover’s notification at least 24-hours before thescheduled delivery, excluding Saturdays, Sundays, and Federal holidays.

Your mover may disregard this 24-hour notification requirement onshipments subject to one of the following three situations:

1. When your mover weighs your shipment at destination.

Your Rights and Responsibilities When You Move - Page 7

2. When pickup and delivery encompasses two consecutiveweekdays, if you agree.

3. When the maximum payment at time of delivery is 110 percent ofthe estimated charges, if you agree.

RESOLVINGDISPUTESWITHYOURMOVERThe FMCSA maintains regulations to govern the processing of loss anddamage claims, however, we cannot resolve these claims on your behalf.If you cannot reach a settlement with your mover, you have the right torequest arbitration from your mover. All movers are required toparticipate in an arbitration program and your mover is required toprovide you with a summary of its arbitration program before you signan order for service.

Arbitration gives you the opportunity to settle loss or damage claimsand certain types of disputed charges through a neutral arbitrator. Youmay find submitting your claim to arbitration is a less expensive andmore convenient way to seek recovery of your claim than filing suit incourt. Arbitration is notmandatory for you but itmay be for yourmover.If you request arbitration for a claim for $10,000 or less, the mover mustagree to arbitration and the arbitrator’s decision is binding on the parties.However, the mover is not required to agree to arbitration if the claimexceeds $10,000. If the mover does agree, the arbitrator’s decision will bebinding on both you and the mover.

You may choose to pursue a civil action in an appropriate court havinglegal jurisdiction in lieu of arbitration. Legal action may be initiated byfiling a claim in your State and serving papers on the mover’s processagent in that State. You may obtain the mover’s process agentinformation in your State by contacting FMCSA at (866) 637-0635. Youmay also obtain the name of a process agent via the internet by followingthe instructions below.

1. Go to http://li-public.fmcsa.dot.gov2. Scroll to the bottom of the page and click on CONTINUE3. At the top of the screen click on CHOOSEMENUOPTION, for thedrop down box and select CARRIER SEARCH, then press GO

4. Type in the USDOT or MC number for the carrier5. Click on HTML6. Scroll to the bottom of the page, see BLANKET COMPANY, andclick on the link.

7. You will see a list of process agents by State, locate the processagent for your State.

The FMCSA cannot settle your dispute with your mover.

You must resolve your own loss and damage and/or moving chargedisputes with your mover. You entered into a contractual agreementwith youmover. Therefore, you are bound by each of the following threeterms and conditions:

1. The terms and conditions you negotiated before your move.2. The terms and conditions you accepted when you signed the bill oflading.

3. The terms and conditions you accepted when you signed fordelivery of your shipment.

You have the right to take your mover to court or request arbitrationfrom your mover to settle a dispute.

If your mover refuses to deliver your shipment unless you pay anamount the mover is not entitled to charge – contact FMCSAimmediately at (888) 368-7238.

IMPORTANT POINTSTO REMEMBER1. Movers must give written estimates. The estimates may be eitherbinding or non-binding. Non-binding estimates are“approximations” only and the actual transportation charges youare eventually required to pay may be higher than the estimatedprice.

2. Do not sign blank or incomplete documents. Verify thedocument is complete before you sign. The only information thatmight not appear in your moving paperwork is: the actual weightof your shipment, in the case of a non-binding estimate, andunforeseen charges that occur in transit.

3. Be sure you understand the mover’s responsibility for loss ordamage, and request an explanation of the difference betweenvaluation and actual insurance.

4. Understand the type of liability you sign for. Ask yourself if 60 centsper pound is enough coverage for your household goods orwhether you need to purchase additional valuation.

5. Notify your mover if you have high value items. High value itemsare valued at more than $100 per pound per item.

6. You have the right to be present each time your shipment isweighed. You also have the right to request a reweigh at no charge.

7. Confirm with your mover the types of payment acceptable whenyour shipment is delivered.

8. Consider requesting arbitration to settle disputed claims with yourmover.

9. You should know if the company you are dealing with is ahousehold goods motor carrier (mover) or household goodsbroker, and if they are registered with FMCSA. Go towww.protectyourmove.gov for this information.

10. Donot sign the delivery receipt if it contains any language releasingor discharging yourmover or its agents from liability. Strike out suchlanguage before signing, or refuse delivery if the mover refuses toprovide a proper delivery receipt.

DEFINITIONSUSED INTHIS BOOKLETAccessorial (additional) services – These are services other than line-haul transportation, such as packing, unpacking, appliance servicing, orpiano carrying that you request to be performed or are necessarybecause of landlord requirements or other special circumstances.Charges for these services may be in addition to the line-haul charges.

AdvancedCharges –Charges for services performed by someone otherthan the mover. A professional, craftsman, or other third party mayperform these services at your request. Themover pays for these servicesand adds the charges to your bill of lading.

Agent –A local moving company authorized to act on behalf of a largernational company.

Appliance Service by Third Party – The preparation ofmajor electricalappliances to make them safe for transportation. Charges for theseservices may be in addition to the line-haul charges.

Bill of Lading – The receipt for your shipment and the contract for itstransportation.

Broker – A company that arranges for the transportation of householdgoods by a registered moving company.

Carrier – The mover transporting your household goods.

Cash on Delivery (COD) – This means payment is required at the timeof delivery at the destination residence (or warehouse).

Your Rights and Responsibilities When You Move - Page 8

Certified Scale – Any scale designed for weighing motor vehicles,including trailers or semitrailers not attached to a tractor, and certified byan authorized scale inspection and licensing authority. A certified scalemay also be a platform or warehouse type scale that is properlyinspected and certified.

Commercial Zone – A commercial zone is roughly equivalent to thelocal metropolitan area of a city or town. Moves that cross state lineswithin these zones are exempt from FMCSA jurisdiction and, therefore,the moves are not subject to FMCSA regulations. For example, a movebetween Brooklyn, New York, and Hackensack, New Jersey, would beconsidered to be within the New York City commercial zone. Althoughit crossed states lines, this move would not be subject to FMCSAregulations.

Estimate, Binding – This is a written agreement made in advance withyour mover. It guarantees the total cost of the move based upon thequantities and services shown on the estimate.

Estimate, Non-Binding – This is what your mover believes the cost willbe, based upon the estimated weight of the shipment and the servicesrequested. A non-binding estimate is not binding on themover. The finalcharges will be based upon the actual weight of your shipment, theservices provided, and the tariff provisions in effect.

Expedited Service – An agreement with the mover to performtransportation by a set date in exchange for an agreed upon additionalcharge.

Flight Charge – An additional charge for carrying items up or downflights of stairs. Charges for these services may be in addition to the line-haul charges.

Guaranteed Pickup and/or Delivery Service – An additional level ofservice featuring guaranteed dates of service. Your mover will providereimbursement to you for delays. This service may be subject tominimum weight requirements.

High-Value Article – These are items valued at more than $100 perpound.

Household Goods – As used in connection with transportation,household goods are the personal effects or property used, or to beused, in a dwelling, when part of the equipment or supplies of thedwelling belong to an individual shipper. Transporting of the householdgoods must be arranged for and paid by you or another individual onyour behalf.

HouseholdGoodsMotor Carrier –Amotor carrier that, in the normalcourse of its business of providing transportation of household goods,offers some or all of the following additional services: (1) Binding andNon-binding estimates, (2) Inventorying, (3) Protective packing andunpacking of individual items at personal residences, and (4) Loadingand unloading at personal residences. The term does not include amotor carrier when the motor carrier provides transportation ofhousehold goods in containers or trailers that are entirely loaded andunloaded by an individual (other than an employee or agent of themotor carrier).

Individual Shipper – Any person who:1. Is the shipper, consignor, or consignee of a household goodsshipment;

2. Is identified as the shipper, consignor, or consignee on the face of

the bill of lading;3. Owns the household goods being transported; and4. Pays his or her own tariff transportation charges.

Impracticable Operations – Conditions which make it physicallyimpossible for themover to perform pickup or delivery with its normallyassigned road-haul equipment so that the mover is required to usespecialized equipment and/or additional labor to complete pickup ordelivery of your shipment. A mover may require payment of additionalcharges for services required due to impracticable operations, even if youdo not request these services. The specific services considered to beimpracticable operations by your mover are defined in your mover’stariff.

Inventory – The detailed list of your household goods showing thenumber and condition of each item.

Line-Haul Charges – The charges for the transportation portion of yourmove. There may be additional charges that apply for accessorialservices, such as climbing stairs, using elevators, storage or other charges.

Long Carry – A charge for carrying articles excessive distances betweenthe mover’s vehicle and your residence. Charges for these services maybe in addition to the line-haul charges.

May – An option. You or your mover can do something, but it is not arequirement.

Mover – A household goods motor carrier and its household goodsagents.

Must – A legal or regulatory obligation. You or your mover are requireddo something.

Order for Service – The document authorizing the mover to provideall of the services described in your mover’s estimate.

Order (Bill of Lading) Number – The number used to identify andtrack your shipment.

Peak Season Rates – Higher line-haul charges that may be applicableduring busy moving season (usually between May and September.)

Pickup and Delivery Charges – Separate transportation chargesapplicable for transporting your shipment between the storage-in-transit warehouse and your residence.

Reasonable dispatch – The performance of transportation on thedates, or during the period of time, agreed upon by you and your moveras shown on the Order for Service and/or the Bill of Lading. The term“reasonable dispatch” excludes transportation provided under yourmover’s tariff provisions requiring guaranteed service dates.

Shipment – Your personal property (household goods) that is beingtransported from your origin address to your destination address.

Should – A recommendation. We recommend you or your mover dosomething, but it is not a requirement.

Storage-In-Transit (SIT) – The temporary warehouse storage of yourshipment, pending further transportation, with or without notificationto you.

Your Rights and Responsibilities When You Move - Page 9

Surface Transportation Board – The federal agency that regulateshousehold goods mover tariffs, among other responsibilities. TheSurface Transportation Board’s address is: 395 E Street, SW, Washington,DC 20423-0001, telephone (202) 245-0245, and websitewww.stb.dot.gov.

Tariff – A document, issued by the mover, containing rates, rules,regulations, classifications, or other provisions. The SurfaceTransportation Board requires that a tariff contain three specific items.First it must contain an accurate description of the services the moveroffers to the public. Second, it must contain the specific applicable rates(or the basis for calculating the specific applicable rates) and serviceterms for services offered to the public. Third, the mover’s tariff must bearranged in a way that allows you to determine the exact rate(s) andservice terms applicable to your shipment.

Valuation – The monetary value that you declare for your shipment.This is the maximum amount that your mover is liable for in the eventof loss or damage to your shipment.

Warehouse Handling Charge – The charge that may be applicableeach time SIT service is provided. Charges for these services may be inaddition to the line-haul charges.

We, Us, and Our – The Federal Motor Carrier Safety Administration(FMCSA).

You and Your – You are an individual shipper of household goods. Youare a consignor or consignee of a household goods shipment and yourmover identifies you as such in the bill of lading contract. You own theshipment being transported and pay the transportation charge.

Youmay find other terms used in this booklet defined by Federal statute,49 U.S.C. § 13102 or Federal regulation, 49 CFR part 375. This statutecontrols the definitions in this booklet. Terms in this booklet that are notdefined in the statute or regulations will have the ordinary practicalmeaning.

Ready to Move? - Page 10

READYTOMOVE? Tips for a Successful InterstateMovewww.protectyourmove.com

The Federal Motor Carrier Safety Administration (FMCSA) of the U.S.Department of Transportation (DOT) wants to make sure you have theinformation you need to “Protect Your Memories. Your Money. YourMove.” frommoving fraud.

The best defense againstmoving fraud is to be informed and aware of youroptions when choosing a reputable moving company. While mosthousehold moves go smoothly, there are dishonest or “rogue” movers youshould be aware of.

For more information on interstate moves, visit the FMCSA Web site at:www.protectyourmove.gov

You can also use this site to link to other government, law enforcement andmoving industry information sources. This is very important if you’relooking formore detailed State and local information, including how to filea complaint.

KeyDefinitionsBroker: A company that arranges for the truck transportation of cargobelonging to others, utilizing for-hire carriers to provide the actual trucktransportation. A broker does not assume responsibility for the cargo andusually does not take possession of the cargo.

Tariff: A list of rates, rules, regulations, and available services. Each moverpublishes its own tariffs and these must be provided to you upon request.

Know Your Rights and Responsibilities Before Selecting aMoverBeforemoving your household goods, movers are required to give you thisbrochure and a guide entitled Your Rights and Responsibilities When YouMove. They provide basic information that will help you understand thedocuments that a mover will ask you to sign. The guide also explains yourrights if your household goods are lost or damaged. Copies of this brochureand guide can be downloaded from the Web sitewww.protectyourmove.gov, which has additional helpful consumerinformation.

UseOnlyRegisteredMoversMake sure the mover you select has been assigned a USDOT number, isregisteredwith FMCSA to engage in interstate transportation of householdgoods, and has the proper level of insurance.

You can determine if a mover is registered with FMCSA by accessingwww.protectyourmove.gov, or calling FMCSA at (202) 366-9805 forlicensing and (202) 385-2423 for insurance.

ReadandUnderstandAll InformationProvidedby theMoverThe mover should provide you with the following basic documents as part ofyour move:

EstimatesThe estimate should clearly describe, in writing, all charges for services themover will perform.Make sure the estimate is signed by themover. Do notaccept oral estimates.

Order For ServiceThe order for service is a list of all the services the mover will perform andshows the dates your household goods will be picked up and delivered.

Bill of LadingThe bill of lading is a contract between you and themover and a receipt ofyour belongings. You should be given a partially completed copy of the billof lading before the mover leaves the residence at origin.

Inventory ListThe inventory is the receipt showing each item you shipped and itscondition. Be sure you receive a written copy of the inventory after yourhousehold goods are loaded, and that you agree with its description ofyourhousehold goods’ condition.

What ifThere Is aProblem?Dispute Settlement ProgramBefore moving your household goods, interstate movers are required toprovide you with information regarding their dispute settlement program.Movers must offer a neutral dispute settlement program as a means ofsettling disputes that may arise concerning loss or damage of yourhousehold goods.

Loss or Damage of GoodsIf your goods are damaged or missing at delivery, request a company claimform from the mover. Complete the claim form to the best of your ability.The mover will tell you where tomail the completed form. Youmust file awritten claimwith themover within 9months of delivery. Your claimmustbe in writing but does not have to be submitted on a mover’s claim form.It is suggested that you send the claims information to the mover bycertifiedmail. If you are not satisfied with the settlement offer made by themover, youhave theoptionof submitting a loss anddamage claimwith themover’s dispute settlement program or to seek other legal remedies.

Applicable Transportation ChargesThe charges that a mover assesses for its services must be contained in apublished tariff, whichmust bemade available to you upon request. If youfeel that a mover has overcharged you, you can contact the SurfaceTransportation Board at 1-866-254-1792 to obtain further assistance.

Filing a ComplaintFMCSA does not have the authority to resolve claims against a movingcompany. However, you may file a complaint against a mover by visitingwww.protectyourmove.gov or calling 1-888-DOT-SAFT (1-888-368-7238)Monday - Friday between the hours of 9:00 a.m. to 9:00 p.m. EST.Your complaintmay trigger a federal enforcement investigation against themover.

REMEMBERDONOTSIGNBLANKDOCUMENTS!

THEBESTWAYTOAVOIDPROBLEMS ISTOBE INFORMEDANDPLANAHEAD.

Ready to Move? - Page 11

MovingChecklistBefore YouMove

� Obtain the brochure Ready to Move? and the guide Your Rights andResponsibilities When You Move from the mover.

� Ask for recommendations from neighbors, friends, and relativesregarding the mover.

� Check with the Better Business Bureau regarding the mover.

� Find out what the mover’s responsibilities are for damages that mayoccur to your belongings

� Ask if the mover has a dispute settlement program.

� Obtain estimates from at least three movers, and compare cost andall other services to be provided by the mover.

� Check to determine whether the interstate mover is registered withFMCSA, and has a USDOT number.

� Findouthowandwhenpickupanddelivery of yourhousehold goodswill occur.

� Ask the mover how they can be contacted before the move, duringthe move, and after the move.

� Adequately insure your belongings.

Moving Day

� Bepresent to answer questions and give directions to themovers. Stayuntil they finish.

� Accompany themovers as they inventory your household goods andresolve any questions regarding the condition of materials beingmoved.

� Carefully read the information on the estimate, order for service, bill oflading, inventory, and all other completed documents before you signthem.

� Keep the bill of lading until your goods are delivered, the charges arepaid, and any claims are settled.

� Before the moving van leaves, take one final look throughout thehouse to make certain nothing has been left behind.

� Give the driver directions to your new house.

� Inform the driver and the moving company of where you can bereached during the move.

Delivery Day

� Be present to answer any questions and give directions.

� Pay the driver, according to the term of your agreement, before yourgoods are unloaded.

� Supervise unloading and unpacking of your goods.

� Note on the inventory list all boxes or other items that are damagedbefore you sign any documents.

Questions?

Q. Where can I get a copy of Your Rights and Responsibilities When YouMove and other helpful consumer information?

A. www.protectyourmove.gov

Q. Where can I find out whether a mover is registered with FMCSA?A. www.protectyourmove.gov

Q. Where can I obtain information about a mover, broker or freightforwarder’s insurance and process agent?

A. Visit http://li-public.fmcsa.dot.gov or call (202) 385-2423.

Q. How do I get assistance to determine if a mover has assessed thecorrect transportation charges?

A. Visit http://www.stb.dot.gov or call the Surface Transportation Boardat 1-866-254-1792.

Q. Where may I file a complaint against a mover?A. Visit www.protectyourmove.gov or call 1-888-DOT-SAFT (1-888-368-7238)Monday - Friday between the hours of 9:00AMto 9:00 PMEST.

Q. In addition to FMCSA, are there other authorities I should contact toreport a mover?

A. Yes. State attorneys general and consumer affairs agencies areresponsible for pursuing suspected moving fraud.

Q. How can I learnmore aboutmovers and transportation of householdgoods?

A. Visit www.protectyourmove.gov and www.moving.org.

FMCSA develops, maintains, and enforces federal regulations that establishsafe operating requirements for commercial vehicle drivers, carriers, vehicles,and vehicle equipment. FMCSA regulates interstate household goodsmovers and requires them to register with the agency. Its regulations assistconsumers on interstatemoves and define the rights and responsibilities ofconsumers and household goods carriers.

The FederalMotor Carrier Safety Administration1-800-832-5660 • TTY: 1-800-877-8339

www.protectyourmove.govFMCSA-ESA-03-005 Revised April 2006

Atlas Van Lines Dispute Settlement Program & Customer Complaint and Inquiry Procedure - Page 12

What is Arbitration?Arbitration is a dispute resolution process whereby a neutral arbitratorwill resolve your dispute instead of a judge or jury in court.

The parties involved in the dispute agree to use a mutually selectedarbitrator to review their dispute and resolve it by rendering a decisionor award that is binding on the parties. Like litigation, arbitration is anadjudicative process designed to resolve the specific issues that will besubmitted by you and your mover. However, arbitration differs fromlitigation in that it does not require conformity with the legal rules ofevidence and the proceeding is conducted in a private rather than publicforum.

Many parties choose to use arbitration for resolving their disputes toavoid the high costs of lawsuits. Often, a dispute can be arbitrated withina shorter time and at lower cost than by going to court.

How Does the AMSA ProgramWork?The American Moving and Storage Association (AMSA) is a nationaltrade association that represents carriers and agents in the householdgoods moving industry. AMSA sponsors a dispute settlement programso that its members can comply with the Federal requirement ofproviding a fair and effective way to resolve disputes regarding articles inyour shipment that you have claimed as lost or damaged during yourmove and/or whether you must pay additional charges that were billedto you by your mover after delivery of your shipment.

The National Arbitration Forum (NAF) administers our arbitrationprogram. NAF is an independent, non-governmental organization that isnot affiliated with AMSA or with any household goods moving company.

NAF maintains a panel of independent and neutral arbitrators thatinclude attorneys, law professors and former state and federal judges toresolve disputes. NAF charges an administrative fee to arbitrate yourdispute. The administrative fee, which is divided equally between theparties (unless your mover agrees to pay all or a portion of your share ofthe fee), is paid to NAF; AMSA does not receive any portion of theadministrative fee. The parties to your proceeding will be you and yourmover with NAF acting as the neutral program administrator. NeitherAMSA nor any of its employees takes any role in the arbitrationproceeding or has any influence in the outcome of the arbitrator’sdecision. (AMSA serves only as a clearinghouse to make sure that yourmover properly addresses your initial request for arbitration as requiredby the Federal statute.)

The arbitrator’s decision that you receive from NAF will be keptconfidential. Federal law (Section 14908, Subtitle IV, Title 49 United StatesCode) specifically prohibits an interstate carrier or its agent fromdisclosing information about your shipment without your permission,except in response to legal process issued under authority of a court ofthe United States or a State or to an officer, employee, or agent of theUnited States government. Therefore, AMSA respects your right toprivacy in such matters and will keep the results of your arbitration caseconfidential.

When is Arbitration Appropriate?Disputes eligible for arbitration are unresolved claims on interstateshipments of household goods for individual consumers that may occur

as a result of 1) loss or damage involving the articles contained in yourshipment, or 2) additional charges that were billed to you by yourmoverafter the delivery of your shipment.

While most disputed claims for loss and damage are eligible forconsideration under the mandatory arbitration provisions, only certaintypes of disputed charges are eligible. Disputes regarding charges thatwere collected by your mover when the shipment was deliveredare not subject to mandatory arbitration. However, disputesregarding additional charges that were billed to you by your moverafter your shipment was delivered are eligible for considerationunder the mandatory arbitration provisions.

For example, if you received a non-binding estimate from yourmover for$7,000, youwould be required to pay nomore than 110% of this amount(or $7,700) at delivery for the services and quantities (weight) listed onyour estimate. If your shipment weighs more than the estimatedamount, your mover will invoice you for the additional amount afteryour shipment has been delivered. The amount of the additional billingis the amount subject to arbitration.

If you and your mover cannot resolve your dispute, you may requestthat arbitration be used to resolve your claim. Before arbitration canbegin however, you must be sure that you have exhausted yourremedies through themover’s regular claims process and that themoverhas made its final offer to you. In accordance with Federal law and theterms of your Bill of Lading contract, your claim for loss or damage mustbe filed with your mover within nine months of delivery. The carriermust acknowledge your claim within 30 days of receipt, and within 120days must pay, deny, make a settlement offer or advise you of the statusof the claim and the reason for any delay in disposition. Your claimregarding disputed charges must be filed within 180 days of receipt ofthe mover’s invoice.

Disputes involving other types of claims may be arbitrated under theprogram only if both you and your mover agree to do so.

What Are the Legal Effects of the Program?Congress provides requirements for dispute settlement programs inSection 14708 of Title 49, United States Code, under the authority of theU.S. Department of Transportation. These requirements are reflected inthe program rules. You should carefully consider the legal effects ofbinding arbitration before you decide to use the program.

Arbitration under this program is optional and voluntary for you,but not always so for yourmover. Yourmovermust agree to your requestfor arbitration of disputed claims of $10,000 or less, if no settlement canbe reached. However, if you request arbitration of a disputed claim over$10,000, your claim will be submitted to arbitration only if both you andyour mover agree to arbitration. Once both you and your mover havesigned the official forms and submitted the dispute to NAF for resolution,a neutral arbitrator will render a final decision.

The arbitrator’s decision is legally binding on both parties and can beenforced in any court having jurisdiction over the dispute. Under therules of the program, there is a limited right to appeal the arbitrator’sdecision; however, courts will not usually revise findings of fact or law ina binding arbitration award.

ATLASVANLINESDISPUTE SETTLEMENTPROGRAM(Sponsored by the AmericanMoving & Storage Association,Alexandria,Virginia)

Atlas Van Lines Dispute Settlement Program & Customer Complaint and Inquiry Procedure - Page 13

Atlas handles customer complaints and inquiries in two ways. First, youmay contact either the origin agent or the destination agent identifiedon your bill of lading in writing or by telephone. These agents mayprovide you with a toll free number. If not, you would pay for the call.Second, youmay write Atlas’ corporate office at the following address orcall Atlas’ corporate office directly on the following numbers:

The corporate office and agent personnel responsible for customercomplaints and inquiries will take your complaint or inquiry and,depending upon the complaint or inquiry, will either respond to itimmediately (if by telephone), request you file your complaint inwriting, or will attempt to provide either a telephonic or writtenresponse at the number or address that you furnish them.

To expedite response to any inquiry, please have your shipmentregistration number available. This number is found in the upper righthand corner of your Atlas bill of lading.

CUSTOMERCOMPLAINTAND INQUIRYPROCEDURE

What Can an Arbitrator Award?The arbitrator may grant any remedy or relief the arbitrator feels is justand appropriate within the scope of the agreement between you andyour mover and within the rules of the program. In general, the amountof any award may not exceed your mover’s liability under the bill oflading, or in case of disputed charges, the total amount of disputedadditional charges.

In reaching a decision, the arbitrator will consider the applicable laws andthe provisions of the tariff, as well as applicable practices of the movingindustry. Under the rules of the program, the arbitrator only hasjurisdiction to consider claims for loss or damage to the householdgoods transported, disputed additional transportation and service-related charges assessed by the mover in addition to those collected atdelivery, or such other disputes arising out of the transportation of thehousehold goods that are mutually agreed upon, in writing, by both youand your mover. The arbitrator has no jurisdiction to consider any otherclaims, including, but not limited to: consequential or incidentaldamages, mental anguish, loss of wages, punitive damages, alleged fraud,violations of law or any claim that cannot be arbitrated under law, suchas allegations of criminal activity.

HowMuch Does Arbitration Cost?The Administrative Fee charged by the Forum is based on the totalamount of the claim in dispute. When the amount of the claim is:$10,000 or less, the fee is $650, Consumer’s Share $300, Mover’sShare $350; Over $10,000 up to $20,000 - $700, Consumer’s Share$325, Mover’s Share $375; Over $20,000 up to $30,000 - $750,

Consumer’s Share $350, Mover’s Share $400; Over $30,000 up to$40,000 - $800, Consumer’s Share $375, Mover’s Share $425; Over$40,000 up to $50,000 - $850, Consumer’s Share $400, Mover’sShare $450; Over $50,000 - $850 plus one (1%) percent of theamount over $50,000, Consumer’s Share $400 plus one-half ofone percent (1/2%) of the amount over $50,000, Mover’s Share$450 plus one-half of one percent (1/2%) of the amount over$50,000.

The arbitrator may apportion the fee as part of the final award bydeterminingwhich party shall pay the cost or a portion of the cost of thearbitration proceeding, including the cost of initiating the arbitrationprocess. In other words, the arbitratormay decide to refund all, a portionor none of your administrative fee, depending on the circumstances ofyour dispute.

If you would like to receive more information on the Dispute SettlementProgram, you may write to AMSA at the address shown below andrequest a copy of the program rules and sample forms or log on to ourweb site at www.moving.org for more information.

AmericanMoving and Storage Association1611 Duke Street • Alexandria, Virginia 22314

703-683-7410 • Fax 703-683-7524www.moving.org

© 1996 - 2010 by the American Moving and Storage Association

HowDo I Request Arbitration?You may request arbitration by writing to the American Moving and

Storage Association, Attention: Dispute Settlement Program, 1611Duke Street, Alexandria, VA22314. Your request to AMSAmay also besent by fax to 703-683-7524. Your request must be sent to AMSAwithin 90 days after yourmover hasmade its final written settlement offeror denial of your claim to you.Along with your name, address and telephone number, the

following information should be included in your request forarbitration:• The name of your mover and the identification number (if any) of theshipment,• The name your shipment moved under (if other than your own),• The dates and locations where the shipment was picked up anddelivered,• The dollar amount you are seeking to recover through arbitration, and• A brief description of your dispute, including how you believe your

claim could be resolved by your mover.Settlements are often achieved before the arbitration process

begins. Therefore, do not include the administrative fee or detaileddocuments supporting your position with your initial request.Instead, AMSA will request this information from you later if yourdispute cannot be settled and your case proceeds to arbitrationwithNAF.After AMSA receives your information, AMSAwill promptly notify

your mover of your request for arbitration and, if the dispute falls withinthe program guidelines and a settlement is not achieved, AMSA willforward to you the required forms and program rules. You will then have30 days to complete the forms and return them to NAF, along with yourportion of the administrative fee. Then your mover submits itsdocumentation and its portion of the administrative fee and thearbitration process begins. The arbitrator makes most decisions within 30days of receiving all the necessary forms and documents.

Address:PO Box 509Evansville, IN 47703-0509Attn: Customer Service

Telephone:800-252-8885(toll free - Atlas pays for the call)or 812-424-2222(you pay for the call)

Valuation Options: What’s Right For You? - Page 14

Coverage Options for Your ShipmentAtlas provides two options for coverage for loss or damage to yourhousehold goods while they are in Atlas’ care, custody and control.The value that you select sets Atlas’ maximum liability for loss ordamage to your goods. These levels of liability are not insuranceagreements governed by the insurance laws, but instead are requiredby federal law for interstate shipments and are authorized underrulings of the Surface Transportation Board of the U.S. Department ofTransportation.

Before you move with Atlas, you must decide how much your goodsare worth and howmuch coverage you want for your shipment. If youdo not sign for the level of coverage that you desire on your shipmentdocuments, you will receive the default amount as discussed below.

• Option 1 — Full Value Protection is the most comprehensiveplan available for protection of your goods. When you select thisoption, articles that are lost, damaged or destroyed will, atAtlas’option, be either repaired, replaced with articles of like kindand quality, or a cash settlement will be made for the repairs or forreplacement of the articles at their current value, regardless of theage of the lost or damaged articles.

Under this option, you have two choices for establishing Atlas’maximum liability on your shipment:

1. You can select Full Value Protection based on the weight ofyour shipment. In this case, you will receive Atlas’ default levelof liability, which is $6.00 per pound times the weight of yourshipment, with a minimum of $15,000. If your shipment ismoving on a binding estimate, the estimated weight will beused to determine the amount of coverage for your shipment.

2. You can declare a lump sum amount that is higher than theweight of your shipment times $6.00 per pound and morethan $15,000. For example, you can declare the value of yourshipment to be $50,000.

The cost for Full Value Protection at $6.00 per pound will beincluded on your estimate form. If you want to declare a highervalue, you must advise your salesperson of your request and youwill be required to sign for the additional coverage you desire,subject to the applicable minimums. For example, if yourshipment weighs 4,500 pounds, the minimum value that you mustdeclare is $27,000 (4,500 pounds multiplied by $6.00 per pound). Ifyou think that it will cost more than that to replace all of yourshipment, you can declare a higher lump sum amount based onyour estimate of that cost. The cost for this additional coverage isavailable on request and will be included in an estimate after yourequest it. If you do not declare a lump sum value, you will receiveour default coverage ($6.00 per pound, with a minimum of $15,000of coverage) subject to the charge for this level of coveragecontained in our tariff.

Atlas also offers two deductible options for Full Value Protection:$250 and $500 per shipment. The cost for Full Value Protectionwith a deductible is less than the cost without and will be shownon your estimate. However, if articles are lost, damaged ordestroyed and the cost to repair or replace them is less than thedeductible that you select, you will not be reimbursed suchamount. If the cost is more than the deductible selected, theamount of the deductible will be deducted from amounts due toyou.

• Option 2 — Minimal Protection - 60 Cents Per Pound PerArticle is the most economical option available. This level ofprotection is provided at no additional cost; however, it onlyprovides minimal protection. Under this option, Atlas assumesliability for no more than 60 cents per pound per article for loss ordamage. This means that claims are settled based on the weight ofthe individual article(s) multiplied by 60 cents. For example, if a 10pound stereo component valued at $1,000 were lost or destroyed,Atlas would be liable for $6.00 (10 pounds multiplied by 60 cents).Obviously, you should think carefully before agreeing to such anarrangement. This value option is considerably less than the typicalvalue of household goods. There is no additional cost for thisminimal protection BUT you must specifically sign for it in order toobtain it.

Storage-in-Transit. If all or a portion of your shipment is placed intostorage-in-transit, the valuation amount that you have selected foryour shipment will continue to apply while your shipment is instorage-in-transit. For Full Value Protection, there is an additionalvaluation charge for each 30-day period (or portion of such period)that your shipment remains in storage-in-transit. After a specifiedperiod of time (generally 180 days), your shipment will be convertedfrom a shipment in storage-in-transit to a permanent storageshipment. At that time, you will need to make arrangements with thelocal agent for continued coverage for your shipment.

What You Must do to Declare a Value on Your ShipmentThe Order For Service and/or Bill of Lading you will execute with Atlaswill contain a place for you to make your valuation selection option.If you do not sign for valuation, you will automatically receive FullValue Protection (at $6.00 per pound,minimum$10,000) with nodeductible and will be charged for it.

VALUATIONOPTIONS:WHAT’S RIGHT FORYOU?ProtectYour Belongings…By Choosing the Option that’s Right forYou.

CUSTOMER RESPONSIBILITIES GUIDE

ATLAS VAN LINES, INC.1212 ST. GEORGE ROAD, P.O. BOX 509EVANSVILLE, INDIANA 47703-0509(800) 252-8885 / (812) 424-2222U.S. DOT No. 125550

ATLAS REGISTRATION NO.

The following list sets out your responsibilities prior to and at packing/loading, during transportation, and at time of delivery. Thislist is meant to alleviate most problems encountered during a relocation. Failure to complete these items may result in damageto your goods as well as to Atlas equipment or personnel. Thank you for taking the time to do the following:

� Discard perishable items (food, house plants, etc.)� Arrange non-Atlas transportation of jewelry, coins,

currency, stocks, bonds, legal documents, valuablecollectables, collections and medicines.

� Discard flammables, ammunition, cleaning solutions,paint, liquids, aerosol cans and propane tanks.

� Separate and identify items not being packed ortransported by Atlas.

� Empty attic and crawl space of items to be packed ortransported by Atlas.

� Remove wall art and ceiling fixtures and prepare them forpacking or transport.

� Disassemble all particle board, press board and prefabfurniture.

� Prepare electronics, audio, video and computerequipment for packing or transport.

� Disassemble or unhook appliances, including water andgas connections. Have appliances prepared for transport.

� Remove personal items from boats, autos andmotorcycles. Make sure the gasoline level is no more thanone quarter tank.

� Never participate in the van loading process.� Empty gasoline and oil from small engine gas-powered

equipment (lawnmowers, blowers, etc.)� Identify all High Value Items on the attached inventory

form and give form to the van operator.� Advise packers or the van operator of any firearms being

packed or transported.� Be present at time of packing and loading to verify

inventory and sign documents.� Check drawers, cabinets and closets to be sure all items

are removed.� Perform residence walk through with the van operator

after loading is complete and make note of any residencedamage on the appropriate documents.

� Notify your relocation coordinator of any schedule orcontact information changes.

� Be available to accept delivery at any time during deliverydates.

� Verify total charges due with your move coordinator priorto delivery day. (COD shipments only)

� Arrange proper payment method (check, money order,credit card) prior to delivery day. (COD shipments only)

� Be present during entire delivery.� Never participate in the van unloading process.� Verify items delivered by using the Customer Check Off

Sheet. Ask your van operator for this before delivery begins.� Verify receipt and condition of all items listed on High

Value Inventory.

� Perform residence walk through with the van operator,making note of any residence damage on the appropriatedelivery documents.

� Note any loss or damage (including damage to yourresidence) on Atlas documents prior to the van operatorleaving, especially if the delivery is being made to a non-Atlas or mini storage facility.

� Atlasʼ Important Information Booklet ________________� Personal business card of the survey origin agency

representative

� Donʼt Move Gypsy Moth and Gypsy Moth Advisory� Let Atlas Take You Home Kit

• Atlas Literature/Forms Received •

• During Transport •

• Pre Packing/Loading •

• During Delivery •

I have discussed the customer responsibilities listed above with an Atlas agency representative and understand each of theitems and what is expected and required of me. I have received the Atlas literature/forms marked.

Customerʼs Signature: Date:

Agency Representativeʼs Signature: Date:

Agency Name: Code:

Customer Name____________________________________

S A M P L ECustomer Responsibilities Guide / High Value Inventory Form - Page 15

HIGH VALUE INVENTORY FORM

ATLAS VAN LINES, INC.1212 ST. GEORGE ROAD, P.O. BOX 509EVANSVILLE, INDIANA 47703-0509(800) 252-8885 / (812) 424-2222U.S. DOT No. 125550

ATLAS REGISTRATION NO.

AT DESTINATIONI ACKNOWLEDGE RECEIPT OF ALL ITEMS LISTED ABOVE. ALL ITEMS ARE INTHE SAME CONDITION AS WHEN TENDERED TO ATLAS, UNLESS EXCEPTIONSARE NOTED ABOVE.

x_______________________________________________________________________________________________SIGNATURE OF CUSTOMER OR CUSTOMERʼS REPRESENTATIVE DATE

_______________________________________________________________________________________________SIGNATURE OF ATLAS REPRESENTATIVE AGENT/PVO CODE DATE

Customer _______________________________________Be sure to complete the description and estimated value sections on this form for all items in your shipment considered to be ofhigh value or that may require additional attention, special packing, crating or handling. If no items are considered to be of highvalue or in need of additional attention, writeNONE (and sign form appropriately). Examples of high value items or items needingadditional attention - antiques, art (wall or standing), clocks, collectibles, collections, computer hardware or software, customizeditems, designer clothing or wardrobe accessories, exercise equipment, fine china, firearms, high end appliances/furniture, homeaudio/video system, hot tub, memory foam mattress, piano/musical instruments, silver ware, tanning bed, or other high valuegoods exceeding $3000.00 in value.

AT ORIGINI CERTIFY THE ABOVE LISTED INFORMATION TO BE TRUE, CORRECT ANDCOMPLETE TO THE BEST OF MY KNOWLEDGE. I HAVE READ ANDUNDERSTAND THE STATEMENT OF CUSTOMER RESPONSIBILITIES FORM.

x_______________________________________________________________________________________________SIGNATURE OF CUSTOMER OR CUSTOMERʼS REPRESENTATIVE DATE

_______________________________________________________________________________________________SIGNATURE OF ATLAS REPRESENTATIVE AGENT/PVO CODE DATE

ESTIMATED VALUE DOES NOT DETERMINE THE ACTUAL VALUE OF THE GOODS. SHOULD A LOSS OCCUR, THE ACTUAL VALUE MUSTBE ESTABLISHED BY THE OWNER OF THE GOODS. THE PURPOSE OF THIS FORM IS TO ASSIST YOU IN DETERMINING THE TOTALVALUE OF YOUR SHIPMENT AND TO ASSIST ATLAS IN DETERMINING WHICH ITEMS NEED SPECIAL HANDLING AND PROTECTION.

DC 225009 (12/12)Rev. E

TOTAL

NO HIGH VALUE ITEMS IN THIS LOAD: ___________________________________________________________________________________SIGNATURE OF CUSTOMER OR CUSTOMERʼS REPRESENTATIVE

INVENTORY DESCRIPTION OF ESTIMATED NOTES/CONDITION NOTES/CONDITIONNUMBER HIGH VALUE ITEMS VALUE ORIGIN DELIVERY

CUSTOMERINITIALS ON

RECEIPTFORATLASUSE

Customer Responsibilities Guide / High Value Inventory Form - Page 16

S A M P L E S A M P L E

Terms and Conditions of the Bill of Lading - Page 17

TERMSANDCONDITIONS OFTHEBILLOF LADING

This is the contract of carriage between Atlas Van Lines, Inc. (“we” or“us”) and you, the owner(s) and/or shipper of the goods covered by thiscontract. If your goods are being moved under a contract between usand your employer or another party, the terms of that contract willapply, PROVIDED THAT, BY ACCEPTING DELIVERY OF THESHIPMENT, YOU WILL BE LIABLE FOR THE PAYMENT OF ALLCHARGES IF THE EMPLOYER OR OTHER THIRD-PARTY DOES NOTPAY THEM. We agree to transport your household goods under thefollowing terms:

1. All of the provisions of our tariffs (available on request), includingthose setting out the charges for your shipment, some of whichmaynot be included on the front of this bill of lading, are incorporatedinto this contract.

2. We are not obligated to transport your shipment by any particularschedule, means or vehicle, other than with reasonable dispatch. Wemay deliver your shipment on any date within the delivery datesspecified in this bill of lading. If we cannot make delivery at theaddress shown on this bill of lading or any other address of whichyou have notified us for any reason that is not our fault (includingyour failure to pay amounts due or unavailability to accept deliveryon a date within the specified delivery dates), then we, at our option,may store your shipment at your cost in a warehouse selected by usin the general area of the specified destination.

3. You, upon tender of the shipment to us, and the person to whomthe goods are to be delivered if different than you (the “Recipient”)upon acceptance of delivery of the shipment from us, shall be liable,together and individually, to pay all charges due on account of theshipment pursuant to our tariffs. The extension of credit, if any, toeither you or the Recipient for unpaid charges shall not relieve theother party of the obligation to pay the charges. YOU AND THERECIPIENTARE LIABLE TOUS FORA SERVICE CHARGE EQUAL TO1% OF THE UNPAID CHARGES FOR THE SHIPMENT (MINIMUM$20.00) FOR EACH 30-DAY PERIOD THAT THE CHARGES REMAINUNPAID AND FOR THE FULL AMOUNT INCURRED BY US INCOLLECTING ANY AMOUNT DUE ON YOUR SHIPMENT,INCLUDING COSTS AND ATTORNEYS’ FEES.

4. Subject to the exceptions and limitations set forth below, we shall beliable for physical loss, damage or delay to your goods from externalcauses while we are transporting them or they are being held instorage-in-transit. We will not be liable for any such loss, damage ordelay caused by or resulting from (a) your or the Recipient’s act oromission; (b) defects in the goods or loss or damage that isunavoidable due to the nature of the goods, including susceptibilityto damage because of atmospheric conditions and changes in thoseconditions, such as humidity or temperature; (c) hostile, warlike orterrorist activity, government action, strikes, lockouts or civildisturbances (all as further defined in our tariffs); (d) acts of God; and(e) with respect only to delays, highway obstructions, faulty,

inadequate or impassable highways or bridges, lack of ferry capacity,or breakdowns or mechanical defects in vehicles or equipment(from any cause other than our negligence). In particular, we shallnot be liable for and you shall indemnify us against loss or damagecaused by the inclusion in your shipment of explosives or dangerousarticles.

5. In addition, our liability will be limited by the valuation option that isselected by you on the order for service or, if your employer oranother party is paying for your move, by that party. Our maximumliability shall be: (a) the lesser of 60 cents per pound times the actualweight of any lost or damaged article or the actual loss or damage tothe article if the shipment was released to us with liability limited to60 cents per pound per article; (b) the greater of $6.00 per poundtimes the weight of the shipment or the declared lump sum value, ineach case subject to a minimum of $10,000, subject to any selecteddeductible option and the specific terms of Item 1502 (Full ValueProtection) of our tariff; or (c) if no value is declared, $6.00 per poundtimes the weight of the shipment, subject to the specific terms ofItem 1502 (Full Value Protection) of our tariff. The weight used fordetermining the minimum valuation shall be the actual weight or, ifthe shipment is transported pursuant to the terms of Item 1501(Binding Estimate Program) of our tariff, the estimated weight. Theterms of our tariffs containmore complete explanations on the limitsof our liability, give us the option to repair or replace items on whichclaims are made and set specific limits on certain items, e.g.automobiles.

6. In order to be able to recover any amount from us, you must file awritten claim with us for any loss, damage, injury or delay. We mustreceive your claim at our headquarters within nine months afterdelivery of your shipment. If we fail to deliver your entire shipment,we must receive your claim at our headquarters within nine monthsafter a reasonable time for delivery has passed. You must file anylawsuit within two years and one day from the date when we giveyou written notice that we have disallowed your claim or any part ofit. We may not pay your claim if there are charges due on yourshipment. If your claim is for an overcharge, you must contest thecharges with us within 180 days of receipt of the initial bill for thecharge and file a lawsuit within 18 months from delivery of yourshipment. When you do not file a claim or lawsuit within the timeperiods indicated, we will not be liable to you and the claim will notbe paid. Our tariffs include information required to be included in aclaim.

7. This contract applies to you and to anyone else claiming any interestin the goods. Unless you specifically advise us otherwise, youauthorize any person who releases your shipment to us at origin oraccepts it at delivery to act for you and sign any document inconnection with your shipment. If no one is authorized to act foryou, you may be required to be present in person.

NOTICE: Atlas Van Lines, Inc. is an interstate motor carrier. Each affiliated agency is independently owned andoperated. An affiliated agency represents Atlas for interstate (from one state to another) moves only. Local andintrastate (within a single state) moves are not provided as an agent of Atlas. Questions concerning local andintrastatemoves should be directed to your local agency representative, not to Atlas Van Lines, Inc.

Atlas Van Lines, Inc.1212 St. George Road • Evansville, IN 47711

800-847-6683www.atlasvanlines.com

Atlas Van Lines, Inc. U.S. DOT No. 125550TM & © 2014 AWGI LLCD.C. 216002 (0914)

Rev. H