service level testing (processcamp 28-6-2013) v4 · performance social mining data exploration...
TRANSCRIPT
1
Business Services Management Support Business
Management
Process Support Business
The promise of discovery!? Don’t tell me what I already know, help me get smarter!
4
5
using AUTOMATIC PROCESS DISCOVERY
With VISUALIZATION
and DATA EXPLORATION
6
and ADVANCED ANALYTICS
7
8
Intervention Service Processes
T0 T1 T2 T3 T4 T5 T6 T7
Bank
Bank
Service Provider
Security Guard
Bank
9
SLA 60 SLA 15 ?
!
10
Project mission 1
Strategy/Sales/Finance Support
Operational Excellence
11
Discrete Process Steps Performance Testing in gliding time windows
T0 T1 T2 T3 T4 T5 T6 T7
Project mission 2
12
Assessment for future Predictive modeling in the future.
Project mission 3
Predictability of ‘travel’ time:
Playbook
Business Questions
Internal Processes
External Processes
Business �Case
* Process Selection�* Impact Template�* Scenario’s�* Risk�* Scoring
Workbook
Project Charter
Project �Plan
Execution Dashboard
13
Approach
14
Time & Activity View
Data SL Investigation SL Monitoring
Cleaning Communication
Conformance Performance
Baselevel KPI KPI Calibration
Intelligence
Improvement
15
Conformance
16
Conformance
Social Network Discovery
17
Test the SLA’s
reached
Performance
18
Test the SLA’s
reached
Performance
19
Performance
Calculate the Service Time
reached
20
using extreme visualization techniques (GPU vs CPU)
21
Service Level Visualization -> Analysis
22
Other Visualization
23
Take Aways
Advanced Process and Data Analytics
24
PROCESS DISCOVERY Conformance Performance Social Mining
DATA EXPLORATION Extreme visualization
PORTABILITY Figuratively Literally
Are you now smarter ?
Testing and Monitoring Service Processes Execution
and Service Level KPI’s
More ?
25
26