service provider library in the private sector

abService Provider Library in the Private Sector

Library Services@Swiss Re25 May 2005

1352Cipo3,v3.00

abAgenda

Swiss Re

Highlights on the company – being in the economy

The Unit Knowledge & Information Management

Mission and positioning of the unit

Why does Swiss Re need all this?

Expectiations of the internal clients

Library Services

Products, processes, statistics

Expectations towards public librariesLibrary Services@Swiss ReGabriella Padovan24 May 2005

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abSwiss Re

Highlights on the company

Library Services@Swiss ReGabriella Padovan24 May 2005

1352Cipo3,v3.00

abSwiss Re – overview I

1863 founded in Zurich, today globally represented in more than 70 locations in 30 countries

Approx. 8’100 employees, 3 Business Groups, 8 Market and Investment Divisions, and a Corporate Center with 4 Divisions

Strong corporate culture

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abSwiss Re – overview II

Net income amounted to CHF 2.475 billion

Leading position in P&C reinsurance: 10.5% market share

Leading L&H reinsurer: 22.4% market share

Leading provider of financial services solutions to targeted clients

Swiss Re is rated AA by Standard & Poor’s, Aa1 by Moody’s and A+ (superior) by AM Best

* All figures are for year 2004


The reinsurer takes over a portion of the hazards or risks

assumed by the direct insurer

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abGlobal presence

Support from70 officesin more than 30 countries


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abSwiss Re’s organisation

Board of Directors

Chief Executive OfficerExecutive Board

Risk & Knowledge

Finance Communications & Human Resources

Information,Processes & Technology

Property & CasualtyAmericas DivisionAsia DivisionEurope Division

Financial ServicesAsset ManagementCapital Mangement and AdvisoryCredit SolutionsRisk Solutions

Life & Health

Corporate Centre

Business Groups


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abKnowledge management

Knowledge Networks

Knowledge Fairs

Individual knowledge management

Access to knowledge via Enterprise Portal

Research and library services, news services

We promote knowledge as an essential asset for success through sophisticated processes, services and infrastructure.


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abKnoweldge & Information Management unit


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ab

Unit ManagementSandra Gisin

(Marcel Hausheer/Hub Zurich)(Sheldon Ross/Hub Americas)(Michael Comerford/Hub Asia)

Management Support/Marketing

Hub Zurich

Library ServicesGabriella Padovan

Research ServicesMichael Comerford

News ServicesRetrieval & TaxonomyMarcel Hausheer

Knowledge Management SolutionsMichael Föhner

Hub Americas

Library Services

Research Services

Knowledge Management Solutions

Sheldon Ross

Hub Asia

Library Services

Research Services

Michael Comerford

Organisation chart of K&I M

Hub Munich

Library Services

Research Services

News Services


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abK&I M’s mission….. based on Swiss Re’s

To be the authority on managing capital and risk

To be a core supporting function enabling Swiss Re to be the authority on managing capital and risk.


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ab…. and goals

Ensure cost effective and timely access to business relevant information of high quality

Promote knowledge sharing

Enhance information competence (support employees in handling information)


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abExpectations of the clients

Speed: Fast delivery, easy access, modern technologies

Quality: High quality and reliability of information

Support: Ability to concentrate on core tasks while searching for information is done by skilled people

Reliability: Results are delivered on time, service orientation, open communication

Information at best price: Global Contracts that ensure availability of information when and where they need it

Tailored to needs: Anticipation of needs, tailoring of information


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abK&I M’s Service offering 2005

Library Services

Books (purchase, lending)Journals (subscription, circulation)New Publications BulletinGet AbstractMedia ManagementGlobal Library

Research & News Services

Research requests flash/Asia flashNew Articles BulletinAlertsNews Management Database

Knowledge Manage-ment Solutions

Knowledge NetworksCoursesExternal data procurementProject Management/ consultingTeamRoomsInformation retrieval capabilities

Database services (Meeting Minutes, Interactive Network Platforms)

Definition of structures required to classify unstructured information (thesaurus,

taxonomy, metadata)Library Services@Swiss ReGabriella Padovan24 May 2005

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abGlobal K&I M

Regional information centers per time zone

NEW YORK06.00

ZURICH/MüNICH12.00

HONG KONG18.00


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abAccess to services through the enterprise portal


http://intranet.swissre.com/if

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Library Services@Swiss Re

Gabriella Padovan

24 May 2005

Key offerings 2004

Library: 3000 new books purchased, 3800 books lent, 2000 journals shared

Access to about 30 different databses

4000 subscribers to news products, 60’000 hits on flash

10’000 hours of research, 950 Company Information packages

16 active Knowledge Networks: designed around topics of strategic significance or business relevance with 2000 active users

Knowledge Management: 25 training courses, 60 individual workplace consultations

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abLibrary Services


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abThe “Zurich library” - specialities

Since almost 20 years

Virtual library – no open-shelf access to books

Acquisition concept for core topics to ensure long-term availability of books, journals, yearbooks and annual reports

10% of the 40’000 books are located with employees’

10 decentrally located open-shelf specialists’ libraries

Global lending provided for all locations globallyLibrary Services@Swiss ReGabriella Padovan24 May 2005

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abThe catalogue


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abTailored products


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abNew Publications Bulletin


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abStatistics of 2004


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abExpectations towards public libraries

Easy access to information by I-Net / good search interfaces

Meta-catalogues

Reliablility of service

Fast postal/electronic delivery

Easy processes for invoice payment (i.e. by credit card)

Service orientation, bundling services by bigger libraries also for smaller (departmental) libraries

Co-operation in new areas


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abWhat is it being in the economy?

What is the difference between coroprate and public libaries


service provider library in the private sector

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