servicedesk plus 6 what’s new?

ServiceDesk Plus 6What’s new?

Super Sixes of Version 6• 6 features - You just can't miss • 6 features to make your life easier• 6 Cool features, you'll love • More information

6 features - You just can't miss

• Robo Technician (for Automatic Password Reset)• Request Templates• Support for Sub Tasks• MS-SQL Server Support• SLA Reminders• Enhanced Solutions

6 features - You just can't missRobo Technician (for Automatic Password Reset)

Robo Technician (for Automatic Password Reset)• Let the Robo Technician do the most redundant request of password reset. • Robo Technician is capable of handling the status of the request once it completes the operation.• Option to select the nature of password reset type is provided.• Action on password reset operation failure can be preset.


Request Templates

Request Templates• Customizable predefined templates are made available for specific known requests. • Create your own predefined request template.• Save time on filling redundant details across request of same type.


Support for Sub Tasks

Support for sub tasks• Requests sometimes needs to be resolved by more than one technician. In such cases a single request could be broken down into sub tasks and each sub task be assigned to respective technicians.•The load on your technicians could also be moderated with the SDP 6.0 ‘Add task’ to a request.


MS-SQL Server Support

MS-SQL Server MySQL

SQL Server Support

• SDP 6 supports SQL Server too, MySQL will be available by default•Highly Reliable•Enterprise class Performance with request with huge request volumes•Improved Applications Scalability across users and locations

SDP 6.0


SLA Reminders

SLA Reminders• Notify technicians at a pre-configured interval before the SLA is violated. • Another improvement on SLA front in SDP 6 - Customize SLA notification email.


Enhanced Solutions

Enhanced Solutions• Support for inline images in Solutions. • Make the solutions to convey more with the help of inline images. No more the need to attach your files.

6 features – To make your life easier

• Edit multiple requests simultaneously.• Mandatory fields while closing a request• AD Synchronization• Approval process for requests• Department head role• Keep me Signed In

6 features – To make your life easierEdit multiple requests simultaneously.

Edit multiple requests simultaneously• Time is saved when a technician gets to edit multiple similar requests simultaneously. • Productive time of the technician is saved.

6 features – To make your life easierMandatory fields while closing a request.

• Now you have the ability to ensure that your technicians enter a resolution before closing a request to enable effective knowledge sharing.• The organization of your helpdesk with mandatory fields while closing a request could become a best practice.


• AD Synchronization

AD Synchronization• Keep your helpdesk in sync with your organization’s AD


Approval process for requests

Approval process for requests• Now you have the capability to submit certain requests for approval (Eg. Photoshop purchase). • Approving manager can approve the request without logging in to SDP

6 features – To make your life easierDepartment head role

• A department head can now get a quick snapshot of open and overdue requests from his department


Keep me Signed in

Keep me signed in• Logged in session is valid till you logout.• No more hassles of forgotten SDP passwords.

6 Cool Features, you'll love

• Request Drafts• Inline Edit• Technician custom view• Merge requests• Instant Resolutions • Visual of database structure


Request Drafts

Request Drafts• Requests drafted could be saved for further review.• Could become handy when a reply to a request needs to be approved.


Inline Edit

Inline edit• Edit the requests right when you see them.• No more round about ways to edit a request.


Technician custom view

Technician custom view• With the new SDP 6.0, you get to decide which technician gets to view which reports.• Confidential reports could be kept confidential.


Merge requests

Merge Requests• Multiple requests from a same requester could be merged into one effortlessly.• Clumsy organization of the requests could be done away with.

6 Cool Features, you'll loveInstant Resolutions

• Often support calls are resolved on the phone and when logging the call in the Service Desk, it is a lot simpler to add the resolution along with the request details.

6 Cool Features, you'll loveVisual of database structure

Visual database structure• Generating reports becomes easier.. for a picture speaks more than thousand words.• Querying for data becomes more easy and meaningful.

More Information

• Website: http://www.servicedeskplus.com

• Live Demo: http://demo.servicedeskplus.com/

• Technical Support: [email protected]

• Discussion Forums: http://forums.adventnet.com

THANKS

servicedesk plus 6 what’s new?

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