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ServicenowWork@lightspeed

Rodolfo FalconeArea Vice President Mediterranean

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ServiceNow Is A Fast-Growing, Global Company

~5,600 Employees

Major SitesSilicon Valley, San Diego, Seattle

Amsterdam, London

Sydney, Tel Aviv, Hyderabad

$1+ Billion In Annual Revenue

$28M $64M$128M

$683M

$1B

’16

$1.39B

‘09

$244M

$425M

‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ’17E

$1.901- $1.911B

ESTIMATED

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La mia giornata……comincia..

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Emai l , Spreadsheets, Forms,

Messenger, Cal l s

Most Companies Stuck In An Old Work Model

Work

Incidents

Requests

Cases

Tasks

Departments

IT

HR

Services

Security

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Requester ProviderSer vice Owner

The ServiceNow System Of Action™

Collaborate& Resolve

AutomateResolution

Prioritize & Assign

Measure &

Optimize

Define

Services

SelfServe

ViewStatus

RequestStatus

Build

Experiences

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BUSINESS APPSIT SECURITY HRCUSTOMER SERVICE

SOFTWARE ASSET

MANAGEMENT

IT BUSINESS MANAGEMENT

IT OPERATIONS

MANAGEMENT

IT SERVICE MANAGEMENT

GOVERNANCE,

RISK, AND COMPLIANCE

SECURITY

OPERATIONS

CUSTOMER SERVICE

MANAGEMENT

HR SERVICE

DELIVERY

NOW PLATFORM –

CUSTOM APPS

PERFORMANCE ANALYTICS

Products

ServiceNow Products

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Our Strategy: Build Intelligent Into The Platform

Now Platform

IT SECURITY HR BUSINESS APPSCUSTOMER SERVICE

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The Intelligent Automation Engine™

Bringing machine learning to your everyday work

PerformanceForecasting

Predictive Modeling

Anomaly Detection

Intelligent

AutomationEngine

PeerBenchmarks

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Connected Devices Drive The Future

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Unlucky day happen that….

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Unlucky day happen that….

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How?

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“It is not the strongest of the

species that survives, nor the

most intelligent but the one

most responsive to change.”

—Charles Darwin, 1809

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Thank You