session 10 - who · session 10.7: key messages • feedback is an essential element of an ntd...

District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 1

District Level Management NTD Training Course

Module 10 Monitoring and Evaluation

Session 10.7

Feedback

Revised:29.6.2015 (Global version)



Session 10.7: Purpose

• To highlight the vital role of feedback and encourage its use at district level for supporting programme performance.



Learning objectives

Trainees should be able to explain

• Why feedback is essential ?

• Who should receive feedback?

• How should feedback be provided?

• When should feedback be provided?

• How feedback mechanism is practiced?



Why Feedback?

• Data is collected for action: all NTD stakeholders have action to take.

• Feedback increases long term commitment of all

stakeholders, avoiding tiredness and loss of interest in the long term

• Increase ownership of the program: when you (district, communities, department) understand NTDs as a problem in your locality/area, you will demand solutions for it.


Information FLOW

From the LOCAL communities/schools To the HQ

Districts National

MOH RO


National authorities, WHO, NTD partners, Treated Communities, Schools, etc.

Stakeholders


NTD Stakeholders - Global partners


Spectrum of Stakeholders - Very wide



Decide whom you should feedback

• Consider all stakeholders at district level : What information do they require?

• Use standardized report format your reports to be useful for several partners

• Provide simplified summaries in locally appropriate format for communities



Discuss examples of feedback in your country

• Communities?

• Districts?

• Regions?

• National level?

• WHO Global/Regional levels – Joint Reporting Form – to WHO (RO, HQ): Reports including in

global reports and summaries: Weekly Epidemiological Records, PCT Databank, Global Health Observatory, Bi-annual NTD reports

How can these be better?

What are the most effective & sustainable methods?



Planning for Feedback

• Who should receive feedback of NTD programme results and outcomes?

Some examples:

1. District MoH sub-structure

2. Departments of Education, WASH etc

3. Communities

4. Implementation partners at district level

• It should be included as a specific activity in district PLANs and BUDGETS during micro-planning



Feedback - How are you going to do it?

What message do they need to receive? – Achievements:

• Progress to treatment coverage goals

• Morbidity management

• Supportive measures implemented

• Protective value to community

• Volunteerism

– Challenges:

• Compliance

• Hard-to-reach

• Community cooperation

Always end with a positive

message/slogan



Audiences to target for feedback

Multiple channels and multiple levels



Adapt the feedback to the different audiences

• Formal reports

• Pamphlets/flyers

• Posters

• Media announcements & programmes

• Personal communication to community authorities and opinion leaders

• Prizes and awards for good performance

• Review meetings

• Etc.

Insert images (as applicable to this country)



Timing for Feedback

• When ?

– Don't delay sharing information

– Shortly after treatment rounds

– Wherever possible, immediately after the activity – e.g. preliminary results from surveys

– Repeat before next round

– Also, schedule feedback purposefully (even in absence of major visible activities), to keep stakeholders and endemic communities informed



Session 10.7: Key messages

• Feedback is an essential element of an NTD programme

• District NTD managers or supervisors are responsible to provide feedback

• Stakeholders should know

- how the programme progressing;

- where they are; and

- where to go next in terms of expectations and goals.

• Feedback is a useful tool for indicating

- whether the programme activities are in the right direction

- what changes are needed for improving programme

performance

session 10 - who · session 10.7: key messages • feedback is an essential element of an ntd...

Documents