Session Objectives

• Review Business Ready Enhancement Plan • Answer questions • Solicit feedback

I need more technical product information

Why should I renew my plan every year?

I want more value from my plan

Policies seem confusing

Customers Asked For Value

EveryEvery Step of the Way…Step of the Way…

Services for Microsoft Dynamics enables you to realize your full potential every step of the way from your purchase decision through your lifetime as a Microsoft Dynamics customer

How?By offering a broad range of services that:

Increase your solution value

Protect your investment

Drive greater productivity

Business Ready Enhancement PlanBenefits

• Upgrades, updates, product fixes, service packs• Research and Development• New product value in Product Roadmap

• Investment Protection Benefit• Protected List Price• Transition Investment Credits• Support Lifecycle

• CustomerSource• Knowledgebase• Unlimited online training• Community and newsgroups

PRODUCTIVITYPRODUCTIVITY

PROTECTIONPROTECTION

VALUEVALUE

Maximum Value• Maximize solution value

– Helps you optimize and increase the performance of the solution through ongoing product improvements

• How?– Timely regulatory releases and hot fixes for compliance

with local government laws – Ongoing innovation with a goal to provide new product

value every year– Regular updates and service packs– Research and Development funds that support

customer product suggestions

Enhance the Enhance the PRODUCTIVITYPRODUCTIVITYof your of your businessbusiness

Maximize theMaximize theVALUE of your VALUE of your investmentinvestment

PROTECT PROTECT

your solutionyour solution

investmentinvestment

Protected Investment

• Protect your investment– Protects the investment in the Microsoft solution

by keeping it current and providing access to future technology

• How?– Ability to stay current– Ability to move to the next converged

solution without repurchasing the functionality

– Ability to budget for renewals – Five year Support Lifecycle Policy– Transition credits for product

or edition transitions

PROTECT PROTECT your solution your solution investmentinvestment

Enhance the Enhance the PRODUCTIVITYPRODUCTIVITYof your of your businessbusiness

Maximize theMaximize theVALUE of your VALUE of your investmentinvestment

Protected List Price Helps you budget for renewals

• This ongoing benefit helps you budget for renewal expenses and avoid unexpected changes– Provides stability and predictably

– Minimizes yearly increases in maintenance due to pricingon current list

• When you license software, your initial service planis priced as a % of that list price and that list priceis set as your Protected List Price– Subsequent renewals are based on that amount

– Protected List Price will only change if an activityoutlined in the policies is conducted

Product Line– From one code base

to another– Example:

Microsoft XAL to Microsoft Dynamics NAV

Transition Investment Credit

Edition– Examples:

Standard to Pro– Business Essentials

to Advanced Management

– Must stay within licensing model

Three Kinds of TransitionsThree Kinds of TransitionsYou have a choice – stay or move when readyYou have a choice – stay or move when ready

License– Examples:

From Module Based Licensing to Business Ready Licensing

Enhanced Productivity

• Enhanced productivity– Additional self-support tools and training enable you to

enhance your productivity every day

• How?– Unlimited online training– CustomerSource – Knowledge base– Newsgroups and community PROTECT PROTECT

your solution your solution investmentinvestment

Enhance the Enhance the PRODUCTIVITYPRODUCTIVITYof your of your businessbusiness

Maximize theMaximize theVALUE of your VALUE of your investmentinvestment

Unlimited Training Access

Knowledge and Productivity

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E-Learning

Learning Plans

Training Materials

E-Learning

Learning Plans

Training Materials

Knowledge and Productivity

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Learning Plans

E-learning

CustomerSource >

Training &

Certification >

E-Learning

Knowledge and Productivity

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Training Materials

E-Learning

Learning Plans

Training Materials

Training Materials and Local Functionality Training Material Extensions

Tra

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E-L

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Language Titles

English 23

Danish 10

Dutch 10

French 12

German 11

Italian 10

Russian 10

Spanish 10

Language Titles

English 30

Language Titles

English 37

Chinese 14

Danish 13

Dutch 13

French 13

German 13

Italian 1

Japanese 17

Portuguese 13

Russian 13

Spanish 13

English 10

* Not all training material titles for Microsoft Dynamics AX 4.0 have released as of 12 October

2006. Titles listed on this slide will be releasing over the next 6 months.

*

Training Material and E-Learning Availability

Language Titles

English 14

Chinese 5

Danish 6

Dutch 6

French 6

German 6

Italian 6

Japanese 8

Portuguese 6

Russian 6

Spanish 6

You now have access to localized training material!

English 18 English 12 English 12

CustomerSourceCustomerSource delivers business-boosting information 24 hours a day• Self-help tools• Product updates and downloads• Training and support services• Business news • Community information

Enables and EmpowersThrough targeted informationand solutions at your fingertipsReduces Support CostsThrough self-helpIncreases Productivity Through availabilityand ease of access

Global CustomerSource – now available

• Global English site

• 16 local sites

• 7 languages

Austria Belgium DenmarkFranceGermanyNetherlandsItalySwitzerland SpainUKAustralia/New ZealandLATAMU.S.A.

E-mail Addresses are Needed for Access• Required for access to CustomerSource

– Confirmation Letter sent to customer’s e-mail address– Contains all information for benefit access

• Action for you– Ensure that all your customer email addresses have

been entered in VOICE

My Messages

• Introducing My Messages– New online tool on PartnerSource– Enables Partners to track, prepare and order Enhancement

Plan renewals more efficiently and proactively– Saves Partners time and reduces reliance on manual

processes– Customers move between categories as their service plan

anniversary date approaches – Partners can see all their customers due in each time frame

and view their renewal quotes– For manually placed orders, My Messages replaces the

current process of submitting Enhancement Program orders to the EOC using a cover sheet and price list, which is not proactive

My Messages Overview• Available for Microsoft Dynamics GP & SL since 2005

• Soft launch for Microsoft Dynamics NAV & AX and Microsoft C5 & XAL Nov 2006

• My Messages will be the only method of managing renewals* and re-enrolments - i.e. - Commerce no longer supports standard enhancements renewals. My Messages is the tool to do this.

• My Messages functionality

– Viewing current and past enhancement plans

– Viewing renewal and re-enrolment quotes

– Creating renewal and re-enrolment quotes

– Creating renewal and re-enrolment orders

• Partners are encouraged to use My Messages from March 19th as the tool to place enhancement renewals. Shortly after launch any manual orders will be rejected and Partners pointed to My Messages.

* (Deployed C/Caps will still be in place for renewals.)

What’s new – Partner Systems - My Messages

My Messages via PartnerSource

Creating a Quote in My Messages

Joe bloggs

Joe bloggs

Joe bloggs

Customer 1Customer 2Customer 3

Creating a Quote in My Messages

Joe Bloggs

Feedback

• How do you sell the value?

• What do your customers value the most?

• What are the biggest challenges? How do you address those challenges?

• What additional benefit would make the biggest value difference?

• Are you using the sales tools available on PartnerSource?

• What do you need from Microsoft to ease the renewal process?

© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or

implied, in this summary.