sf certification faq's

8/18/2019 SF Certification FAQ's

1/34

Salesforce Admin 201 Certication Dumps – 1

[1] Which of these is NOT a Standard SalesForce.com Prole?

A. Marketin !ser

". Sales !ser

#. #ontract Manaer

$. Sol%tion Manaer

Ans & "

['] Will data (e lost in a #%stom Field if $ata T)*e is chaned to N%m(er from an) other $ata

T)*e?

A. +es

". No

Ans & A[,] On -ead #onersion a -ead O(/ect #%stom eld cannot (e ma**ed to Which O(/ect c%stom

eld?

A. Acco%nt

". #ontacts

#. #ase

$. O**ort%nit)

Ans & #

[0] $ash(oards can (e created () %sin Standard e*orts as So%rce e*orts?

A. Tr%e

". False

Ans & "

[2] Which tool sho%ld (e %sed to 3m*ort more then 42555 records in Salesforce.com?

A. SF$# 3m*ort Wi6ard

". $ata -oader

Ans & "

[4] Which of the follo7in is NOT a Standard Salesforce.com F%nctionalit)?

A. 8mail to -ead". 8mail to #ase

#. We( to -ead

$. We( to case

Ans & A


2/34

[7] Which of the following is Not a Mandatory Field while creating a User Record?

A. Prole

. Role

!. Alias

". !o##$nity Nic%na#e

Ans &

['] A $ser s$ccessf$lly login(s at )&** PM+ What ha,,ens at )&)- PM+ if the ogin ho$rs

for the $ser(s Prole are set fro# 7&)* AM to )&)* PM?

A. User is a$to#atically ogged /$t

. User %ee,s wor%ing contin$o$sly witho$t any iss$es

!. User is as%ed in a Po,$, window if he wo$ld li%e to e0tend his session

". User is logged o$t once he tries to do any "M 1"ata Mani,$lation2 /,eration i.e.

3a4e+ 5dit etc.

Ans & "

[6] What is the #,act on a User of the /rgani8ation le4el ocale !hanges?

A. 9he defa$lt ocale of the $ser is also set to the new /rgani8ation e4el locale

. 9he User is as%ed for a !hoice: if he wo$ld li%e to choose New /rgani8ation ocale or

his own ocale !. No #,act on the User as he %ee,s $sing his own defa$lt ocale

". Fro# a new session+ $ser will see e4erything in the New /rgani8ation ocale

Ans & ![-*] AP(s are not a4aila;le for $se in which 3alesforce.co# edition?

A. "e4elo,er 5dition

. Professional edition

!. 5nter,rise 5dition

". Unli#ited edition

Ans &

[--] Which Feat$re is not a4aila;le in 3alesforce.co# ?

A. Prole ;ased ogin


3/34

[-=] For how #any days deleted records are %e,t in the Recycle in?

A. ->

. )*

!. >

". @*

Ans &

[-)] Which of the following is the ;est way to #a%e the Field Mandatory for e4eryone?

A. Page ayo$t

. alidation R$le

!. Roles B Proles

". Field e4el 3ec$rity

Ans & "

[-] Which of the following is not a 3tandard 3alesforce.co# A,,lication?

A. 3er4ice

. 3ales

!. !all !enter

". !o##$nity

5. Mar%eting

Ans & A

[->] Which of the eld ty,es cannot ;e $sed as an 50ternal d?

A. 9e0t Field

. N$#;er Field

!. Pic%list Field

". 5#ail d Field

Ans & !

[-@] Which of the following cannot ;e on the controlling side of the "e,endent Pic%list?

A. !hec%;o0

. !$sto# Pic%list

!. 3tandard Pic%list

". M$lti 3elect Pic%list

Ans & "


4/34

[-7] "o alidation r$les get enforced on the ead !on4ersion?

A. Ces

. No

Ans &

[-'] /n ead !on4ersion+ the !lose "ate of the newly created o,,ort$nity is

a$to#atically set to?

A. lan%

. 9oday 12

!. ast "ay of !$rrent D$arter

". ast "ay of !$rrent Month

5. ast "ay of !$rrent Cear

Ans & !

[-6] Which of the following ,role ,er#issions will ena;les the User to edit any record+

regardless of the 3haring Model?

A. !$sto#i8e A,,lication

. iew 3et$, and !ong$ration

!. iew All "ata

". Modify All "ata

5. None of the A;o4e

Ans & "[=*]!an an ad#inistrator change the ,role settings of the 3tandard 3ol$tion Manager

,role?

A. Ces

. No

!. "e,ends on the 3etting of the Ad#inistrator ,role

Ans &

[=-] D$e$es cannot ;e created on which /;Eect in salesforce.co#?

A. ead

. !ase

!. Acco$nt

". !$sto# /;Eect

Ans & !


5/34

[==] Which of the following is not a 4alid ;$siness ,rocess in 3alesforce.co#?

A. 3ales Processes

. Mar%eting Process

!. ead Processes

". 3$,,ort Processes

5. 3ol$tion Processes

Ans &

[=)] What is the signicance of Pri#ary Master "etail Relationshi, in a G$nction

/;Eect?

A. oo% and Feel is inherited fro# Pri#ary Master /;Eect

. Record /wnershi, is inherited fro# Pri#ary Master /;Eect

!. No s$ch 3ignicance

". oth A B

Ans

[=] What ha,,ens when yo$ delete an o;Eect that is related to a E$nction o;Eect ;y

a loo%$,relationshi,?

A. 9he E$nction o;Eect is deleted

. 9he related elds in the E$nction o;Eect is deleted

!. 9he #aster records are deleted

". 9he intersection o;Eect is deleted

Ans &

[=>] !an the User Records ;e ,er#anently deleted fro# the 3alesforce.co#?

A. Ces

. No

!. "e,ends on Prole 3ettings of the Ad#inistrator

". User Records can ;e archi4ed so that they are a4aila;le on reH$est

Ans &

Also Read& 3alesforce Ad# =*- d$#,s ,art I=

[=@] Which of the following o;Eects cannot ;e i#,orted 4ia the 3alesforce.co# #,ort

Wi8ard?

A. eads

http://www.sfdcworld.com/salesforce-admin-201-part-2/http://www.sfdcworld.com/salesforce-admin-201-part-2/http://www.sfdcworld.com/salesforce-admin-201-part-2/


6/34

. Acco$nts

!. /,,ort$nities

". 3ol$tions

Ans & !

[=7] 3alesforce.co# record d(s are dentical in?

A. Prod$ction and !ong /nly 3and;o0

. Prod$ction and "e4elo,er 3and;o0

!. Prod$ction and F$ll !o,y 3and;o0

". Record d(s are always diJerent in diJerent en4iron#ent

Ans & !

[='] A c$sto# eld is #ade Read only fro# the Field le4el sec$rity and ReH$ired fro#

Page layo$t. 9he Field will ;e

A. Read /nly for the User

. ReH$ired for the User

!. 9hrows an error and don(t allow to #a%e Read only eld Mandatory fro# ,age layo$t

". User is gi4en a choice in a ,o, $, window

Ans & A.

[=6] Which of the following is not a Roll U, s$##ary eld o,eration?

A. 3UM

. MAK!. MN

". !o$nt 5. A4erage

Ans & 5

[)*]


7/34

!. Record 9y,es

". Field e4el 3ec$rity

5. Roles

Ans & 5

[)=]

. -*

!. ->

". =*

5. No i#it

Ans & A

[))] s it ,ossi;le for a $ser to see diJerent 3et of data in Re,ort and in a "ash;oard

;ased on the sa#e Re,ort?

A. Ces

. No

Ans & A

[)] Which of the following is not an a4aila;le f$nction in the For#$la Fields?

A. ] Which of the following cannot ;e $sed as a so$rce re,ort for the Analytical 3na,

3hot?

A. 9a;$lar Re,orts

. 3$##ary Re,orts

!. Matri0 Re,orts

". All can ;e $sed

Ans & !

[)@] Which #,ort f$nctionality of salesforce.co# sho$ld ;e $sed if one needs to i#,ort

the )**** Acco$nts in 3alesforce.co#?


8/34

A. #,ort Wi8ard

. "ata oader

!. Any one of A or

". None of A or

Ans & A

[)7] All dash;oard 4iewers see data ;ased on the sec$rity settings of the R$nning User

Lregardless of their own ,ersonal sec$rity settings?

A. 9r$e

. False

Ans & A

[)'] **

". Unli#ited Fields

Ans & !

[)6] Which 9y,e of Re,orts can(t ;e $sed to create gro$,s of data or charts?

A. 9a;$lar

. 3$##ary!. Matri0

". None of the A;o4e

Ans & A

[*]


9/34

. eads

!. /,,ort$nities

". !ontacts 5. !ases

Ans & !

[=] Which feat$re in 3F"! co#;ines a list 4iew and related records into one screen

with diJerent fra#es so that $sers ha4e all the infor#ation they need when interacting

with 3alesforce.co#?

A. Acco$nts

. Asset

!. !onsole

".!all !enter

5. !a#,aign

Ans & !

[)] /n which /W" sharing defa$lts the 3haring R$les can(t ;e dened?

A. /W" is Pri4ate

. /W" is P$;lic Read /nly

!. /W" is P$;lic Read Write

". 3haring r$les can ;e created on any of the a;o4e

Ans & !

[] What ha,,ens when a $ser owns an o,,ort$nity record ;$t does not ha4e the

Read ,er#issionon /,,ort$nity /;Eect?

A.


10/34

[@] !onditional highlighting can not ;e $sed for?

A. 9a;$lar Re,orts

. 3$##ary Re,orts

!. Matri0 Re,orts

". None of the A;o4e

Ans & A

[7] Which of the following is an a$to#ated ,rocess yo$r organi8ation can $se to

a,,ro4e records in 3alesforce.co#?

A. alidation Process

. A,,ro4al Process

!. Wor%ow R$les

". Record 9y,es

Ans &

['] Which of the following 5#ail 9e#,late cannot ;e $sed to send a #ass e#ail?

A. 9e0t

.


11/34

5. 5nter,rise 5dition

Ans & !

[21] #an a %ser restrict access 7ith the hel* of the sharin r%les?

A. +es

". No

Ans & "

[2'] 3s it *ossi(le for %sers to oerride their o7n forecasts and forecasts for %sers (elo7 them

in the forecast hierarch)?

A. +es

". No

Ans & A

[2,] With sharin r%les one can make a%tomatic e9ce*tions to the orani6ation:7ide defa%lt for

dened sets of %sers.

A. Tr%e

". False

Ans & A

[20] An o**ort%nit) that reaches the threshold 7ith ;5< *ro(a(ilit) 7ill trier additional alerts

if the *ro(a(ilit) s%(se=%entl) oes hiher to ;2 "

$. None of the A(oe

Ans & A

[24] Which of the follo7in feat%re allo7s )o% to send an email 7hen an o**ort%nit) reaches a

threshold al%e?

A.alidation %le

". "i $eal Alert

#. O**ort%nit) Alert

$. "i Ticket 8mail


12/34

Ans& "

[2@] #onditional ihlihtin onl) a**lies to the rst s%mmar) eld col%mn in the ta(le?

A. Tr%e

". False

Ans & A

[2;] !nmanaed *ackaes do not incl%de locked com*onents (%t can (e %*raded?

A. Tr%e

". False

Ans & "

[2B] A%to es*onse r%les 7ork on 7hich o(/ects?

A. -eads and #ases

". -eads and Acco%nts

#. Acco%nts and O**ort%nit)

$. Acco%nt and #ases

Ans & A

[45] 8scalation r%les onl) r%n d%rin the (%siness ho%rs 7ith 7hich the) are associated?

A. Tr%e

". False

Ans & A

[41] #%stomi6a(le Forecastin is a *rere=%isite in order to ena(le territor) manaement?

A. Tr%e

". False

Ans & A

[4'] %nnin !ser conce*t in $ash(oard allo7s %sers to ie7 $ata 7hich normall) the) can not

ie7?

A. Tr%e

". False

Ans & A

[4,] #an a %ser create his or her o7n $efa%lt Sales Team?

A. +es". No

Ans & A

[40] o7 man) ranes can (e dened in the case of a #onditional ihlihtin?

A. '

". ,


13/34

#. 0

$. 2

Ans & "

[42] When are the form%la elds e C #alc%lated?

A. 8er) 12 min%tes

". 8er) time the) are seen

#. After eer) $M- O*eration

$. Admin can set the time of efresh

Ans & "

[44] o7 do )o% nd o%t that the A**roal Process is edited?

A. -ast Modied ") Field

". A%dit trail

#. istor) ecord on A**roal *ae la)o%t

$. All of the A(oe

Ans & $

[4@] o7 man) Sol%tion records can (e im*orted ia 3m*ort Wi6ard?

A. 255

". 2D555

#. 25D555

$. Sol%tion ecords cannot (e im*orted ia 3m*ort Wi6ard

Ans & #

[4;] Formattin of re*ort is maintained 7hen it is e9*orted ia Printa(le ie7?

A. Tr%e

". False

Ans & A

[4B] Which one is the follo7in is a salesforce.com denition for a -ead?

A. An) *ersonD orani6ation or com*an) that ma) (e interested in )o%r *rod%cts and sericesD

not )et c%stomers

". An orani6ationD indiid%al or com*an) inoled 7ith )o%r (%siness s%ch as c%stomersD

com*etitors and *artners#. An) *otential reen%e:eneratin eent i.e. Esales deal

$. An) indiid%al or inG%encer associated 7ith an acco%nt

Ans & A

[@5] 3f )o% delete an email from a case and then delete the caseD )o% 7ill not (e a(le to retriee

the deleted email from the ec)cle "in


14/34

A. Tr%e

". False

Ans & A

[@1] On 7hich of these areas $ata alidation r%les are enforced (%t no feed(ack is ien to

%sers?

A. -ead #onert

". ecord Merer

#. We(:TO:#ase

$. SalesForce Mo(ile

8. Self Serice Portal

Ans& #

[@'] What sho%ld (e the Adanced lter #onditions to meet the re=%irement EFind contacts

o7ned () Poo that hae a title of #FOD f%nctional role of #FOD or re*orts to the #FO?

1H Title e=%als #FO 'H F%nctional ole e=%als #FO ,H e*orts To e=%als #FO 0H #ontact O7ner

contains Poo

A. I1 O ' O ,H AN$ 0

". I0 AN$ I' O ,HH O 1

#. I1 O ' O I, AN$ 0H

$. I1 AN$ I' O ,HH O 0

Ans & A.

[@,] o7 man) !ser records can (e im*orted ia 3m*ort Wi6ard?

A. 255

". 2D555

#. 25D555

$. !ser ecords cannot (e im*orted ia 3m*ort Wi6ard

Ans & $

[@0] Which of the follo7in is tr%e a(o%t Pae la)o%ts?

A. #ontrol the la)o%t and orani6ation of detail and edit *aes

". #ontrol 7hich eldsD related listsD and c%stom links %sers seeD on detail and edit *aes onl)

#. #ontrol 7hich standard and c%stom (%ttons dis*la) on detail *aes and related lists$. $etermine 7hether elds are isi(leD read onl)D or re=%iredD on detail and edit *aes onl)

8. All of the A(oe

Ans & 8

[@2] To email a re*ort to other %sersD the re*ort m%st (e in a *%(lic folder 7ith access ranted

to the other %sers?


15/34

A. Tr%e

". False

Ans & A

Also ead& Ad#in =*- !ertication "$#,s ,artI )

[@4] When a eld is deleted from the *aela)o%tD does it is also deleted from the O(/ect?

A. +es

". No

Ans & "

[@@] When )o% insert a record %sin the AP3D $o alidation r%les are e9*ected?

A. +es

". No

Ans& A

[@;] Sched%led re*orts r%n in the time 6one of the %ser 7ho sched%les the re*ort.

A. Tr%e

". False

Ans & A

[@B] e*orts sho7 onl) the information )o% can access 7here as $ash(oards sho7 information

7hich )o% een cannot access.

A. Tr%e

". False

Ans & A

[;5] Which of the follo7in are not controlled () the Pae la)o%ts?

A. #%stom Fields

". Sections

#. elated -ist

$. #%stom "%tton

8. alidation %le 8rror messae

Ans & 8

[;1] 3f a eld is isi(le in the search la)o%t (%t hidden for certain %sers ia the eld:leel

sec%rit) settins then 7hich of the follo7in statement is tr%e?A. The eld:leel sec%rit) oerrides the search la)o%t and the eld 7ill (e hidden for all %sers

". The eld 7ill still (e isi(le in search la)o%t to all the %sers

#. The eld:leel sec%rit) oerrides the search la)o%t and the eld 7ill (e hidden for those

%sers

$. None of the a(oe

Ans & #

http://www.sfdcworld.com/salesforce-admin-201-part-3/http://www.sfdcworld.com/salesforce-admin-201-part-3/http://www.sfdcworld.com/salesforce-admin-201-part-3/


16/34

[;'] 3f a e*ort is r%n 7hich ret%rns '5D555 records then

A. All '5J records are dis*la)ed in the !3

". First 'J records are dis*la)ed in the !3

#. 15 e*orts each hain 'J records are created

$. e*ort Fails and an error is re*orted

Ans & "

[;,] On deletin a Ta( from an A**lication KKKK

A. $eletes the Ta( from Salesforce.com

". $eletes the ta( from that A**lication

#. $eletes that *artic%lar O(/ect of 7hose Ta( is deleted

$. All of the A(oe

Ans & "

[;0] Which one is the follo7in is a salesforce.com denition for an o**ort%nit)?

A. An) *ersonD orani6ation or com*an) that ma) (e interested in )o%r *rod%cts and sericesD

not )et c%stomers

". An orani6ationD indiid%al or com*an) inoled 7ith )o%r (%siness s%ch as c%stomersD

com*etitors and *artners

#. An) *otential reen%e:eneratin eent i.e. Esales deal

$. An) indiid%al or inG%encer associated 7ith an acco%nt

Ans & #

[;2] Which of the follo7in make a !ser record !ni=%e?

A. Prole

". 8mail 3d

#. !sername

$. ole

Ans & #

[;4] Which of the follo7in is NOT controlled () the Pae -a)o%t?

A. o7 detail and edit *aes are orani6ed

". Field *ro*erties like isi(leD read:onl) and re=%ired

#. #ontrollin 7hich eldsD related listsD and #%stom -inks %sers sees$. Pae section c%stomi6ations 8. oll%* s%mmar)

Ans & 8

[;@] What does the dash(oard sna*shot on the ome Pae dis*la)?

A. Onl) the dash(oard determined () the S)stem Administrator

". +o% cannot dis*la) a dash(oard on the ome Pae

#. The rst t7o ro7s of an) of )o%r aaila(le dash(oards


17/34

$. The rst ro7 of an) aaila(le dash(oards 8. The #om*lete $ash(oard set () the !ser

himself

Ans & $

[;;] Which of the follo7in can NOT (e %sed to c%stomi6e )o%r ome Pae

A. #om*an) loo I3maeH

". $ash(oard Sna*shot

#. #%stom -inks

$. #%stom Form%la Field

Ans & $

[;B] Tho%h m%lti*le cam*ains can (e inG%entialD )o% can onl) desinate one cam*ain as the

*rimar) cam*ain so%rce on the o**ort%nit)?

A. Tr%e

". False

Ans & A

[B5] #%stomer Portal %sers can ie7 the tas section of a *aeD if it is incl%ded in a *ae la)o%t.

A. Tr%e

". False

Ans & "

[B1] 3f #%stom Fiscal +ears are ena(led then )o% cannot %se Standard Forecastin?

A. Tr%e

". False

Ans & A

[B'] 3t is *ossi(le for an Acco%nt to (e *art of m%lti*le Territories?

A. +es

". No

Ans & A

[B,] #ase escalation r%les triered on the last modication 7ill (e reset each time a %ser adds

an actiit) or sends an email from the case record?

A. Tr%e

". FalseAns & "

[B0] 3s it *ossi(le to hae Side(ar search ena(led 7ith Llo(al Search?

A. +es

". No

Ans & "

[B2] 3s it *ossi(le to re*ort on the conerted -eads?


18/34

A. +es

". No

Ans & A

[B4] The o**ort%nities elds of the cam*ain statistics section on a cam*ain detail *ae 7ill

onl) (e *o*%lated for the cam*ain desinated as the *rimar) cam*ain so%rce?

A. Tr%e

". False

Ans & A

[B@] #ase escalation r%les triered on the last modication 7ill (e reset each time a %ser adds

a related comment to the case?

A. Tr%e

". False

Ans & "

[B;] For c%stom o(/ect records to a**ear in search res%lts associated ta( onl) needs to e9ist

the ta( does not hae to (e isi(le to %sers.

A. Tr%e

". False

Ans & A

[BB] Will t7o dierent %sers et the same search res%lts on searchin for a common ke)7ord?

A. +es

". No

Ans & "

[155] Are Tas searcha(le from standard Search com*onent?

A. +es

". No

Ans & A

[151] What of the follo7in statements is Tr%e?

A. Tasks allo7 )o% to track the s*ecic actions )o% *lan to *erform or hae *erformed 8mail

Alerts cannot track s*ecic actions

". 8mail Alerts allo7 )o% to track the s*ecic actions )o% *lan to *erform or hae *erformedD

Tasks cannot track s*ecic actions

#. 8mail Alerts and Tasks allo7 )o% to track the s*ecic actions )o% *lan to *erform or hae

*erformed


19/34

$. 8mail Alerts and Tasks cannot track the s*ecic actions )o% *lan to *erform or hae

*erformed

Ans & A

[15'] ecent 3tems %se the?

A. 8dit Paela)o%t

". $etail Paela)o%t

#. Side(ar

$. elated -ist

Ans & #

[15,] KKKKKKKKK are 7ords or short *hrases that %sers can associate 7ith most Salesforce.com

records to descri(e and orani6e their data in a *ersonali6ed 7a)?

A. ie7s

". Tas

#. $ash(oards

$. ome Paela)o%t

8. A**s

Ans & "

[150] What ha**ens 7hen a %ser clicks on the #reate Ne7 A**s o*tion *resent in the -ist of

A**s section?

A. !ser is taken to a #reate ne7 A** Pae in salesforce.com

". !ser is taken to A** 89chane


20/34

#. !ser is taken to deelo*er.force.com *ae

$. None of the a(oe

Ans & #

[152] KKKKKKKKKK are a collection of Force.com com*onents and a**lications that are

made aaila(le to other orani6ations thro%h the A**89chane.

A. A**lication

". O(/ect

#. WorkGo7 %les

$. Packaes

8. is%al Force Pae

Ans & $

[154] +o% can set the Ta( as a -andin Ta( 7hile creatin the Ta( for the O(/ect?

A. Tr%e

". False

Ans & "

[15@] Which is the ne7 t)*e of $ash(oard #hart to make entr) in S*rin11 elease?

A. Waterfall #hart

". Orani6ation #hart

#. Scatter

$. La%e

8. Metric


21/34

Ans & #

[15;] Which of the follo7in is %sed for a%tomaticall) o*enin records () an administrator

7hen the) meet a data Trier *oint?

A. Man%al Sharin

". #riteria (ased sharin %les

#. OW$

$. None of the A(oe

Ans & "

[15B] 3n S*rin11 salesforce.com release $)namic $ash(oards hae (een la%nched for 7hich

edition&:

A. $eelo*er 8dition

". Professional 8dition

#. 8nter*rise 8dition

$. !nlimited 8dition

Ans & #

Also ead& 3alesofrce Ad#in=*- 50a# o$tline

[115] Which of the follo7in eents are allo7ed 7hile 7ritin a trier on feeds item and feed

#omment o(/ect?

A. 3nsertD !*date

". 3nsertD $elete

#. 3nsertD !ndelete

$. !*dateD !ndelete

http://www.sfdcworld.com/salesforce-administration/http://www.sfdcworld.com/salesforce-administration/http://www.sfdcworld.com/salesforce-administration/


22/34

8. 3nsertD !*dateD $elete

Ans & "

[111] +o% can share the $ash(oard com*onents sna*shot 7ith eer)one in the #om*an) 7ithchatter?

A. NoD 7e cannot share 7ith the com*an)

". NoD 7e cannot share 7ith *eo*le 7ho do not hae access to the dash(aord

#. +es 7e can shareD (%t onl) *eo*le hain access to dash(oard 7ill (e a(le to see the data

$. +es and eer)one 7ill (e a(le to see it reardless of access to dash(oard

Ans & $

[11'] 3nline 8ditin is aaila(le in is%al force *aes?

A. Tr%e

". False

Ans & A

[11,] With S*rin11 release no7 )o% can hae Photos in $ash(oard com*onents?

A. No

". +es (%t onl) in Ta(les

#. +es in eer) t)*e of #hart

Ans & "

[110] Which of the follo7in are ne7 feat%res on #hatter ta(?

A. -ike


23/34

". Mention

#. -ie !*dates

$. All of the A(oe

Ans & $

[112] Which of the follo7in is the ne7 7orkGo7 feat%re of S*rin11 elease?

A. WorkGo7 %les

". Flo7s

#. Field !*date

$. O%t(o%nd messaes

Ans & "

[114] Field Sets 7orks on (oth Standard as 7ell as #%stom O(/ects?

A. Tr%e

". False

Ans & A

[11@] Which com(ination of o(/ects is aaila(le 7hen creatin a c%stom re*ort t)*e for #hatter

re*orts?

A. O**ort%nitiesD Follo7ersD !ser Feed

". Acco%ntsD !ser FeedD #omments

#. !sersD !ser FeedD #omments

$. #hatter Lro%*sD Mem(ers


24/34

Ans & #D$

[11;] Which of the follo7in settins directl) aects $ate elds to dis*la) as MMQ$$Q++++?

A. -ocal

". Time Rone

#. -an%ae

$. $efa%lt #%rrenc)

Ans & A

[11B] Where do )o% o to create a -ist ie7 so that )o% can see it on the #onsoleD %nder the

Acco%nts o(/ect?

A. #reate a list ie7 on the #onsole

". #reate a list ie7 on Acco%nts

#. #reate a list ie7 on #ontacts

$. #reate a eld on the #onsole

Ans & "

[1'5] Which of the follo7in statements are tr%e a(o%t $ata alidation?

A. alidation r%les a**l) to all ne7 and %*dated records for an o(/ect.

". alidation r%les can %*date elds 7hich are not incl%ded in a *ae la)o%t.

#. alidation r%les can referrence elds 7hich are not incl%ded in a *ae la)o%t.

$. 3f an error messae is not setD a defa%lt messae 7ill (e *rom*ted instead.

8. All of the a(oe.

F. None of the A(oe.


25/34

Ans & AD#

[1'1] Which t)*eIsH of leIsH is accessi(le thro%h #ontent?

A. A%dio Files.

". PPT and ideo les onl).

#. Salesforce #M #ontent can incl%de all le t)*es.

$. Files attached to a #hatter *role *ost.

Ans & #

[1''] What is *arallel a**roal o%tin?

A. When )o% can mass assin )o%r locked records to %sers in )o%r same ole

". The a(ilit) to send a**roal re=%ests to )o%rself m%lti*le timesD so )o% can a**roe a record

#. The a(ilit) to take (ack a**roal re=%ests once )o% hae sent them

$. The a(ilit) to send a**roal re=%ests to m%lti*le a**roers in a sinle ste*

Ans & $

[1',] #hatter $eskto* is not aaila(le in 7hich Salesforce 8dition?

A. Free 8dition

". Lro%*

#. Professional

$. $eelo*er

8. 8nter*riseD

F. #ontact Manaer


26/34

Ans & A

[1'0] The acco%nt o7nerD o**ort%nit) o7nersD and case o7ners ma) or ma) not (e the same

%ser.

A. Tr%e

". False

Ans & A

[1'2] Which le t)*es can )o% %se 7hen e9*ortin re*orts?

A. +o% can not e9*ort a re*ort. +o% can onl) email it.

". #omma $elimited I.csH

#. 89cel I.9lsH

$. P$F

Ans& "D#

[1'4] A Standard *role that has Standard !ser Permissions and can manae *%(lished

sol%tions and sol%tion cateories

A. Marketin Prole

". #ontract Manaer

#. S)stem Administrator

$. Marketin !ser

8. Sol%tion Manaer

Ans & 8

[1'@] Which of the follo7in are settin o*tions for the !ser 3nterface?


27/34

A. 8na(le #olla*si(le Sections

". Sho7 %ick #reate

#. Sho7 c%stomer Side(ar #om*onents on All Paes

$. Transfer all O*en O**ort%nities

8. 8na(le $ra:and:dro* sched%lin on -ist ie7s

Ans & A"#8

[1';] The e*ort "%ilder is dierent from the e*ort Wi6ard.

A. Tr%e

". False

Ans & A

[1'B] Salesforce.com archies older actiities accordin to 7hich of the follo7in conditions&

A. #losed 8ents 1;5 da)s old

". 8ents 7ith a d%e date reater than ,42 da)s old

#. O*en tasks 7ith a d%e date reater than ,42 da)s old

$. #losed tasks 7ith a d%e date reater than ,42 da)s old

8. #losed tasks 7itho%t a d%e date that 7ere created more than ,42 da)s ao

Ans & "$8

[1,5] 3FI3SP3#JA-I*icklistKeldHH has the same o%t*%t as&

A. A-I*icklistKeldH

". #AS8I*icklistKeldH


28/34

#. #AS8IE*icklistKeldH

$. PicklistKeldIA-!8H

Ans & "

[1,1] At this click *ath Set%* A** Set%* #%stomi6e Ta( Names and -a(els ename Ta(s

and -a(els )o% can rename the Ta( Names of standard o(/ects.

A. Tr%e

". False

Ans &A

[1,'] 3s identit) conrmation necessar) if a %sers 3P address is kno7n and (ro7ser cookie

e9ists?

A. Tr%e

". False

Ans & "

[1,,] What is the ma9im%m n%m(er of records to (e *rinted in the Printa(le ie7 of a list ie7?

A. '555

". 155

#. 1555

". '55

Ans & #

[1,0] Are c%stom o(/ect re*orts accessi(le 7hen )o% add a c%stom o(/ect ta(?

A. +es


29/34

". No

#. Onl) if the O(/ect is not related to an) other o(/ect

Ans & "

[1,2] What is not fo%nd on a #om*an) Prole?

A. -an%aeD -ocaleD and Time Rone

". Proles

#. -icenses

$. Storae and !sed S*ace

8. Manae #%rrencies

F. Fiscal +ears

Ans & "

[1,4] #%stom e*ort T)*es I#TH allo7s )o% to (%ild a frame7ork from 7hich %sers can create

and c%stomi6e re*orts in the re*ort 7i6ard (%t not in re*ort (%ilder.

A. Tr%e

". False

Ans & "


30/34

[1,@] A Prole is a collection of settins and *ermissions that determine 7hat the %ser can do

7ith records the) hae access to and ho7 the) ie7 those records.

A. Tr%e

". False

Ans & A

[1,;] When are data alidation %les enforced?

A. !*on o*enin the record

". !*on closin the record

#. !*on editin a eld

$. !*on sain a record

Ans & $

[1,B] S)stem Administrators hae this *ermission () defa%lt.

A. None of these

". e*ort Wi6ard

#. e*ort "%ilder

$. "oth e*ort Wi6ard and e*ort (%ilder

Ans & #

[105] The Salesforce #onsole is an e9am*le of 7hat?

A. AP3

". Third Part) We( interationQA**lication


31/34

#. !3

$. Uaa Scri*t

Ans & #

[101] What is the click *ath to ena(le 8nhance Prole Manaement?

A. Set%* V #%stomi6e V !ser 3nterface

". Set%* V Manae !sers V Proles

#. Set%* V Proles V #%stomi6e

Ans & A

[10'] #%stom form%la elds can reference other c%stom form%la elds incl%din themseles.

A. Tr%e

". False

Ans & "

[10,] +o% m%st r%n the re*ort (efore )o% can *rint or e9*ort it (eca%se the Printa(le ie7 and

89*ort details (%ttons are not aaila(e in the re*ort (%ilder.

A. Tr%e

". False

Ans & A

[100] Which Salesforce editions *roide o*tion for c%stomi6in *roles?

A. All 8ditions

". !nlimitedD $eelo*er and 8nter*rise 8ditions


32/34

#. ProfessionalD !nlimitedD and $eelo*er 8ditions

$. 8nter*riseD !nlimitedD and $eelo*er 8ditions

8. All e9ce*t Lro%* 8dition

Ans & "D$

[102] o7 man) *roles can load in a sinle list ie7 7ith 8nhanced Prole Manaement

ena(led?

A. ,55

". 255

#. '55

$. 1555

Ans & #

[104] What is the ma9im%m n%m(er of condition hilihtin *er re*ort?

A. '

". ,

#. 0

Ans & "

[10@] Which is a ca*a(ilit) of the ne7 Serice #lo%d console?

A. 3t *roides data isi(ilit) () com(inin a list ie7 and related records on one screen.

". 3t allo7s aents to ie7 ke) record information in the hihlihts *anel.

#. 3t *reseres the conte9t of calls %sin *rimar) ta(s and s%(ta(s.


33/34

$. 3t allo7s access to data () o*enin each record in a ne7 7indo7.

8. 3t allo7s aents to take notes in an interaction lo 7hile in a call.

Ans & AD"D8

[-'] User A #odies a record. 9his #odication triggers a wor%ow r$le for i##ediate

e0ec$tion that incl$des a eld $,date on the c$rrent record. After the e0ec$tion is

co#,lete+ what $ser will ;e listed $nder the ast Modied eld of this record?

A. !ser A

". The desinated 7orkGo7 %ser

#. The defa%lt 7orkGo7 %ser

$. The last %ser to modif) the record *rior to !ser A

Ans & A

[10B] o7 does -ocale settins aect )o%r e9*orted #S le?

A. 3t doesnt aect an)thin.

". 3t determines the delimiter.

#. 3t determines the encodin.

$. 3t determines the encr)*tion.

Ans & "

[125] What are t7o so%rces from 7hich cases can (e created.

A. We(:to:-ead

". We(:to:We(

#. 8mail:to:#ase


34/34

$. #onnect for O%tlook

Ans & #D$

[121] Which re*ort format s%mmari6es data in a rid aainst hori6ontal and ertical criteria and*roides totals for (oth ro7s and col%mns?

A. S%mmar)

". Matri9

#. Ta(%lar

Ans & "

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