sf summit15 keynote2_customersuccess_turner_5.8.15
TRANSCRIPT
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Give Power to Your People with Jobvite Customer Success
Paul Turner VP, Customer Success Jobvite
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Agenda
• How has Customer Success been helping you • How will we help you even more • Upcoming events
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Helping you with Support By the numbers
Cases in 2014
38,000 52% A Grades
80% Average Score
1,976 Survey Results
38% Perfect Score
42% Promoters
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9% Increase over Q1
Customer Satisfaction
74
76
78
80
82
84
86
88
Q1 14 Q2 14 Q3 14 Q4 14 Q1 15
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Chat is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch
1,253 Customers
7,202 Admins
3,299 Cases
89% Satisfaction
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Helping you with Self-Serve Education
Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal
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Helping you with Expanded Services
Engage Strategic Services Boot Camps Expanded on site trainings
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Jobvite Engage Strategic Services
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Jobvite Engage Strategic Services
Creates and utilizes a larger talent pipeline Launch more compelling campaign programs
Drives higher recruiter adoption
Measures success with precision
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And, Looks like you agree! Back-to-Back Stevie® Winners
Best Customer Success Department
Best Front Line Support Team
Customer Service Manager of the Year
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How we’ll help even more
Expanded training webinars
More Engage services, including an Engage Bootcamp and Managed Services
New reporting and data services
Technical Account Management
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Upcoming Jobvite Events Buy the numbers
Jobvite Boot Camps Full Day: 9am-4:30pm PST bit.ly/jobvitebootcamps
June 12 - Hire St. Pancras Hotel London, UK
July 15 - Engage Jobvite HQ
July 17 - Hire Jobvite HQ
Webinars Jobvite New User Training www.jobvite.com/company/events
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