shared applications & services - oecd · 2016-03-29 · shared applications & services 28th...

Shared Applications & Services

28th April 2010

Dubai eGovernment Evolution Towards a Connected Government

With Focus on :

Document Name

Core Services

Resource Planning

Services

Core Services

Resource Planning

Services

….

CustomersCustomers

Dept A

Dept Z

Joined-Up Virtual Government

Integration Enabling Services

(Information exchange, joined-up service

implementation, etc)

Core Enabling Services (Electronic Payment, Customer Care,

Mobile Messaging, Electronic Surveys, etc)

Resource Planning Enabling Services

(GRP, HR, Finance, Procurement,

Supply Chain Management, etc)

Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging &

Collaboration, etc)

DeG

DeG provides eGovernment Strategy, Policy and Enabling Services

Friday, 28 May, 2010 Together to ease your life

Strategy & Policy

Synergistic Services provided by DeG


24x7 multi-channels Contact Center Channels: IVR, Fax, email & online Chatting. 17 Government Departments. Handled more than 209, 003 contacts.

Online Survey Tool. 45 Govt. Depts., 21 Semi , 13 Federal. 252 eSurveys have been launched. 27,696 Responses were received.

Mobile services through Push/Pull messages. 32 Govt. Depts., 2 Semi, 58 Private & 1 Federal. 56,173,788 Push SMS have been sent in 2009. 112,820 Pull SMS have been received.

Hosting environment. Full-Fledged Content Mgt System (CMS). 8 Govt. Depts., 2 Federals & 1 Private.

24 Govt. Depts., 2 Semi, 1 Federal & 1 Private. 16,768 complaints were received in 2009. 11,488 complaints were resolved in 2009.

Centralized payment gateway. Enables online payment. 12 Govt. Depts., 6 Semi & 1 Private. 1,444,774 successful Transactions in 2009. AED 1,556,430,644 transacted amount.

Web-based interactive application. Enables the Depts. To define their online & offline services. Monitors the progress of eGovernment initiative. 95% the AVG e-Enablement of all Depts. 78% the AVG e-Enablement Completion of all Depts. 64% the AVG e-Enablement Adoption of all Depts. 2157 total number of Distinct Services.

Syn

erg

istic S

erv

ice

s

Single point of interaction for the public. Services are categorized based on “Life-Events” concept..

2%

17%

81%

ePay - Successful Transactions By Payment Method in 2009

Direct Debit eDirham Credit Card

9%

10%

81%

ePay - Transacted Amount by Payment Method 2009

Direct Debit eDirham Credit Card

Together to ease your life Friday, 28 May, 2010

Facts & Figures

Document Name

Core Services

Resource Planning

Services

Core Services

Resource Planning

Services

….

CustomersCustomers

Dept A

Dept Z

Joined-Up Virtual Government

Integration Enabling Services

(Information exchange, joined-up service

implementation, etc)

Core Enabling Services (Electronic Payment, Customer Care,

Mobile Messaging, Electronic Surveys, etc)

Resource Planning Enabling Services

(GRP, HR, Finance, Procurement,

Supply Chain Management, etc)

Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging &

Collaboration, etc)

DeG

DeG provides eGovernment Strategy, Policy and Enabling Services


Strategy & Policy


GRP Services Provided by DeG

Government Resources Planning Systems (GRPs) :

A unified, secure and fully integrated suite of systems that are utilized by Dubai Government Departments.

GRPs assist those depts. in managing the important part of their business through providing a back-office support systems that cover:

Human Resources.

Payroll .

Finance.

Purchasing & Inventory.

Projects, Assets Management and related Self Services.

GRPs help the depts. to focus on their core businesses while it handles the back-office operations in an effective & efficient manner.


GRP Build

Pilot Implement

Civil Aviation

Diwan

Economic Dev

High level processes

Process Standardization

GRP Design phase

Rollout

Police

Health

Municipality

Improved

design

Improve

Standards Design GRP

Solution

GRP on

Sites

GRP on

Sites

Support

SLA May/June 02 March/April 03 June 04 June 05

- Over 100 Standardization workshops

- Over 300 Business owners

- Over 130 main process Standardized

- Standardized GRP data

- New Accounting policy + Revised exiting Policies: HR, Proc, etc...

Continuous Support

DeG GRP Implementation Approach

HR

Government Resources Planning (GRP)

0 Strategic Decision Making

GRP @

Dept 1

Finance GRP @

Dept 2

Finance GRP @

Dept n

.....

Dept of Finance

(DOF)

The Executive

Council (TEC)

H.H. The Ruler’s

Court (HHRC) Dubai Government

HR (DGHR)

Financial Audit

Dept (FAD)

HR

ALM SCM ALM SCM

GRP High-Level Architecture


GRPs

HR

eJob

Loans

Fixed

Assets

EPMS

Receivables

Payables

SSHR

eLearning Inventory

Cash Mgmt

Order Mgmt

iProc

EAM eSupplier

General

Ledger

Purchasing

Property

Manager

GRP Services Provided by DeG

ALM

Payroll

Time

& Labor

Tasaheel


Government Resources Planning Systems (GRPs) Facts and Figures

Used By 29 Government Departments.

More than 95% of Dubai Government Budget.

More than 25 modules.

More than 46 Integration with Department’s Applications.

More than 68000 Employees.

More than 4200 GRP Power Users.

More than 25000 Self Services Users.

More than 2000 Concurrent Users using GRPs at a time.


Department A

(GRP)

Department of Finance

Consolidated Government Budget

Consolidated Set of Books (Revenue & Expenditure)

Department B

(GRP)

Inter-Government Transfer

GRP Financial Consolidation


Department (GRP)

Tejari (Market Place)

Supplier

Electronic Payment

Invoice

PO / Master Agreement

Procure to Pay Cycle



More than 44 integrations with Government

Departments’ core applications:

9 with Payroll:

• Time & Attendance.

• Flexi Time.

• Bank Statements.

17 with Finance

• CRA

• Cases.

• AMANAT.

• MIMS.

• Asset Tracking … etc.

5 with SCM:

• DataStream.

• Tejari.

• Fleet.

• Maximo.

• IBA Pharmacy

13 with HR:

• Document Archiving.

• Police Tarasol.

• Aviation ID System.

• Etc.

And More

GRP: Backbone for Government Business


Visibility of resources across the government

Cash to Accrual transformation vehicle

Cost reduction, Efficiency

More efficiency, simplicity and effectiveness of process

Ease enforcement of Government policies

Fewer level of approvals and elimination of non-value added checks

Reduction of manual work and handovers

More data accuracy and elimination of data re-entry and data inconsistency

More accurate and faster end of month closure

Consolidation of balances of all departments

Shared Services Transforming the Government


More Control over processes

Automated paperless approvals

Availability of the budgetary control and fund check

Standardizing the inventory item codes cross

Ability to share the stock resource cross the depts. through inter-Dept transfers.

Enabler Government-wide joint sourcing

Global purchase agreements across the government

Faster & easier Payroll & Bank Reconciliation

Shared Services Transforming the Government

Questions?

shared applications & services - oecd · 2016-03-29 · shared applications & services 28th...

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