A Sharjah Islamic Bank Case Study

The Most Effective ROI measurement

How to measure training effectiveness

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Developing Tomorrow's

Leaders Today

Training and Development, SIB

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Rule #1: Training is appropriate only when two conditions are present: • There is something that one or more people don’t know how to do, and • They need to be able to do it.

Rule #2: If they already know how to do it, more training won’t help.

Rule #3: Skill alone is not enough to guarantee performance.

Rule #4: Trainers can guarantee skill, but they cannot guarantee on-the-job performance.

Rule #5: Only staff and managers, not trainers, can be held accountable for on-the-job performance.

3.72

3.91

3.71

3.91

3.71

3.79 3.793.74

3.76

3.95

3.78

3.95

3.74

3.813.77 3.77

3.80

3.96

3.81

3.96

3.76

3.66

3.78 3.79

Quality Orientation and Accuracy

Customer Service and Relationship

Orientation

Communication Skills

Team Orientation Initiative and Commitment to

Achieve

Entrepreneurship & Commercial

Thinking

Decision Making Leadership

All Competency Analysis 2012 - 2013 - 2014

2012 2013 2014

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