single sign-on (sso) login to rockwell automation...

Rockwell Automation PartnerNetwork Portal

of 23

Single Sign-on (SSO) Login to Rockwell Automation PartnerNewtork Portal for Commercial Programs Participants

Scope: This job aid provides instructions on how to log in and access the PartnerNetwork Portal.

Contents INTRODUCTION .............................................................................................................................................................. 1 STEP 1: NEW PORTAL USER – USER ID CREATED USING IDENTITYIQ (IIQ) ............................................................................... 2 STEP 2: NEW PORTAL USER - PORTAL ACCOUNT ACTIVATION (ONE-TIME) .............................................................................. 3 STEP 3: ACCESS THE PARTNERNETWORK PORTAL ................................................................................................................ 5 STEP 4: SIGN IN TO THE PARTNERNETWORK PORTAL ............................................................................................................ 6

Sign In Process – for Commercial Program Portal Users with @yourcompanyemailaddress.com user name .... 6 Sign In Process – for Portal Users with @member.rockwellautomation.com user name ................................... 9

APPENDIX A – CUSTOMER CARE SUPPORT CONTACTS FOR COMMERCIAL PROGRAM PARTICIPANTS ............................................ 11 APPENDIX B - MULTI-FACTOR AUTHENTICATION (MFA) SETUP ............................................................................................ 13

Multi-Factor Authentication Method Selection .................................................................................................. 13 Remember Me Functionality ............................................................................................................................... 14 Updating Your Contact Information.................................................................................................................... 15

APPENDIX C – FORGET PASSWORD? INSTRUCTIONS TO RESET PASSWORD .............................................................................. 18 Option 1 - Go Direct to IdentityIQ ....................................................................................................................... 18 Option 2 - From the Partner Portal ..................................................................................................................... 19

APPENDIX D – PASSWORD EXPIRATION (90-DAY); CHANGE PASSWORD ................................................................................ 22

Introduction Rockwell Automation uses IdentityIQ (IIQ) to provision user access to the Partner Portal. Refer to the steps in this job aid for portal access and log in guidance. It also covers Multi-Factor Authentication that is required for logging into the Partner Portal. MFA is an additional security layer that requires users to provide additional proof, beyond their password, through authentication via an external device (e.g. phone or mobile device). IMPORTANT NOTE – USER IDs! You will have 2 unique User IDs assigned to (1) activate your account and (2) access the Partner Portal:

• (1) IdentityIQ (IIQ) User Name – this is your Company Email Address o You will access IdentityIQ to activate your account with Rockwell Automation and also to

create or change your portal password • (2) PartnerNetwork Portal User Name - You will use this user name for logging into the Partner

Portal, along with the password you created in IdentityIQ. Your PartnerNetwork Portal user name is assigned to you based on your provisioned date and will be one of the two domains (information listed after the @ symbol) listed below.

o @yourcompanyemail.com o @member.rockwellautomation.com

Partner Portal Single Sign-on (SSO) – External User

Back to top of the document of 23

Make sure to take note of the username that’s been assigned to you from the welcome email from [email protected] confirming your login credentials for the PartnerNetwork Portal. Selecting anything besides this will cause login issues and errors.

Please refer to Appendix A (Support Contacts) if you have Portal login and/or access issues/questions.

Step 1: New Portal User – User ID Created Using IdentityIQ (IIQ) 1. Your Portal Acount User ID is created in IdentityIQ (IIQ) by Rockwell Automation. Once created, you

will receive a notification email from [email protected] with instructions to activate your Portal account.

The email includes your IdentityIQ (IIQ) User ID (which is your company email address) and temporary password. You will need these to activate your account.

IMPORTANT NOTICE: This new password will also replace any Rockwell Automation Knowledgebase and Software Downloads passwords that you may have previously created. Going forward any password changes to the Partner Portal or Knowledgebase/Software Downloads sites MUST be done via IdentityIQ at https://raiiqxp.rockwellautomation.com/identityiq/login.jsf.

mailto:[email protected]

https://raiiqxp.rockwellautomation.com/identityiq/login.jsf



Step 2: New Portal User - Portal Account Activation (One-Time) 1. Click on the IdentityIQ URL link below or paste into your browser (this is also included in the

notification email from “[email protected]”): https://raiiqxp.rockwellautomation.com/identityiq/login.jsf

This will open the IdentityIQ login screen

2. Log in to IdentityIQ with your Username (your Company Email Address) and temporary password (provided in your notification email).

3. You will be prompted to answer 5 out of 15 available security questions that may be asked of you for

future password reset.




4. After the questions are answered, you will be directed to the IdentityIQ Dashboard. Select Change My Password.

5. Enter a new password of your choice conforming to the Password Policy shown below. Enter your

new password again to confirm. Select Change Password.

6. Once your Portal account is activated in IdentityIQ, you will receive a welcome email from [email protected] confirming your login credentials for the PartnerNetwork Portal.



Step 3: Access the PartnerNetwork Portal 1. Paste the link below into your browser:

https://partners.rockwellautomation.com/

You will be directed to the Partner Portal home page.

2. From the Partner Portal home page click the Sign In button (upper right).

You will then be directed to the Rockwell Automation Partner Portal Sign-on page.




Step 4: Sign in to the PartnerNetwork Portal

Sign In Process – for Commercial Program Portal Users with the @yourcompanyemail.com user name. NOTE: If your Portal account user name is @member.rockwellautomation.com, please follow the steps in the next section (page 8). 1. Click on the Rockwell Automation Partner Portal Sign in button.

You will be redirected to the MFA (Multi-factor Authentication) login page.

1. On the account selection screen, make sure to select the @yourcompanyemail.com link as your account choice. Selecting anything besides this will cause login issues and errors. (You will also need to clear your internet browser cache to delete settings.)



2. Enter your Portal user name (in the format of @yourcompanyemail.com ) and the password you created in IdentityIQ, and navigate to the Sign in button.

3. Once you click on the Sign in button, you will be prompted to check your email for a PIN to enter. This PIN is your Multi-factor Authentication (MFA) code.




4. Once your login credentials are authenticated by MFA, you will be redirected back to the Partner Portal page and be able to access system functionality available to your business role.



Sign In Process – for Portal Users with the @member.rockwellautomation.com sign in user name. 2. Click on the Rockwell Automation Partner Portal Sign in button.


2. On the account selection screen, to make sure to select the “@member.rockwellautomation.com” link as your account choice. Selecting anything besides this will cause login issues and errors. (You will also need to clear your internet browser cache to delete settings.)

IMPORTANT – The first time you attempt to log in to the Partner Portal, you will be directed to setup your Multi-factor Authentication (MFA). Please refer to “Appendix B - Multi-Factor Authentication Setup” section for instructions.



3. Enter your Portal user name (in the format of [email protected]) and the password you created in Identity IQ and navigate to the blue Sign in button.

4. Once your login credentials are authenticated by MFA, you will be redirected back to the Partner Portal page and be able to access system functionality available to your business role.




Appendix A – Customer Care Support Contacts for Commercial Program Participants Commercial Program (Toolkit) Participants – please refer to the regional Customer Care support contacts below should you have issues or questions about Partner Portal IIQ SSO/MFA login and/or access.

North America Region (Canada & USA) Commercial Program Participants – Support Contacts

Please call +1 414-382-8360, and select Option 5

Email address: [email protected]

Latin America Region Commercial Program Participants – Support Contacts Email address: [email protected]

Asia Pacific Region Commercial Program Participants – Support Contacts

Email address: [email protected]

Country Toll Free Number Direct Dial (DID) China 400 620 6620 +86 21 61288288 Taiwan 080 902 0908 +886 266188244 Hong Kong N/A +852 28874666 India 8000504090 +91 1204671590 Philippines 1800 1651 0732 +63 2 705 6488 Indonesia 00180 365 7075 +62 21 25545255 Thailand 001800 658 170 +66 2 936 1500 Vietnam 120 651 77 +84 8 6255 6433 Malaysia 1800 806 577 +60 3 8997 6698

Country Telephone Number Argentina & Paraguay +54 11 5554-4080 Bolivia 0800-100-915 Brazil (Distributors) +55 11 5189-9400 Brazil (Direct Customers) +55 11 5189-9500 Chile +56 2 2290-0701 Colombia +57 1 6499632 Mexico +52 (1) 55 5246 2010 Peru +51 1 211-4912 Puerto Rico & Caribe Trinidad & Tobago Dominican Republic

+1 787-300-6240

Venezuela +58 212 9490770






Singapore 1800 510 6774 +65 6510 6774 Pakistan 0080011065

At the voice prompt, enter 2# At the next voice prompt, enter 2#

+65 65106772

Australia 1800 762 593 +61 3 9757 1588 New Zealand 0800 762 593 +61 3 9757 1589 Korea N/A +82 2 21884488 Japan N/A +81 332062784

EMEA Region Commercial Program Participants – Support Contacts Belgium, Luxemburg, the Netherlands - [email protected]

Czech Cluster: Hungary, Croatia, Slovenia, Romania- [email protected] DACH region: Austria, Switzerland, Germany - [email protected] France, Monaco - [email protected] Italy and Israel - [email protected] Poland - [email protected] Russia and CIS region - [email protected] South Africa - [email protected] Sweden, Denmark, Finland, Norwey - [email protected] UK, Ireland - [email protected]

Country Local Number International Number Austria 073238909 +43 73238909 Belgium 027168499 +32 27168499 Czech Cluster 284015901 +420 284015901 Denmark 43466050 +45 43466050 France 0825303132 +33 161087980 Germany 021141553620 +49 21141553620 Italy 199119900 or

199119922 +39 0230249577 or +39 0230249578

Netherlands 0102665580 +31 102665580 Poland 327208998 +48 327208998 Portugal 214225500 +351 214225500 Russia 4959560464 +7 4959560464 South Africa 0860762522 +27 860762522 Spain 902309330 +34 902309330 Sweden 0046199478 +46 46199478 Switzerland (Deutsch) 848000277 +41 848000277 Switzerland (Francais) 848000278 +41 848000278 Switzerland (Italiano) 848000279 +41 848000279 Turkey 4444940 +90 4444940 UAE (Middle East) 026948106 +971 2 6948106 UK 08702411803 +44 8702411803













Appendix B - Multi-Factor Authentication (MFA) Setup

NOTE – Multi-Factor Authentication (MFA) Setup is for Commercial Program Portal users that have the @member.rockwellautomation.com sign in user name.

The first time you attempt to log in to the Rockwell Automation Partner Portal, you will be directed to the MFA setup screen. Select the Set it up now button.

Multi-Factor Authentication Method Selection Although there are two authentication options available to you as the user (via phone call or the mobile app), Rockwell Automation strongly recommends that you choose the Phone Call option for ease of setup and reliability. Phone Call verification does not require a smartphone. A mobile cell phone or a wired desk phone will work.

Phone Call Authentication Method 1. Select “Authentication phone” from the first drop-down window. IMPORTANT: You will want to

select Office Phone if you have an extension. 2. Verify or enter in the desired contact phone number where you can be reached for verification

purposes. Ensure that you choose the correct country code for you region (Note: do not add the country code into the phone number field. Select the Call me option. Click on Contact me.



3. You will see the following screen and can expect to receive a phone call to the preferred phone number you provided on the previous screen.

4. Once you have answered the call and followed the instructions (by pressing #) the ‘Done’ option will take a few moments to populate. Select Done.

* IMPORTANT: If you fail to receive a call and are promoted to enter in additional security information, we were not provided your office phone extension in advance or you may have entered in your phone number incorrectly during setup.

• Rockwell Automation Distributors – please contact your regional Rockwell Automation customer care representative for assistance

• Rockwell Automation Commercial Program Participants – please contact your local Rockwell Automation authorized distributor or sales office for assistance.

*If you have call forwarding setup, the verification will go to your forwarding phone number. Note: Standard telephone and SMS charges will apply.

Remember Me Functionality Once you have setup your MFA and are prompted to MFA upon next log in, you will have the option to have MFA remember your login for a full 24 hours.

Step 1 – Log in to MFA and check “Keep me signed in”)

Step 2 – Select “Don’t ask again for 1 day”



Updating Your Contact Information To update your contact information in the future, please review the steps below. Please Note: If you entered in your contact phone number incorrectly during this setup, please contact your regional Rockwell Automation customer care representative to get your MFA account reset.

• Rockwell Automation Distributors – please contact your regional Rockwell Automation customer care representative for assistance

• Rockwell Automation Commercial Program Participants – please contact your local Rockwell Automation authorized distributor or sales office for assistance.

1. Navigate to the Microsoft Azure site: https://account.activedirectory.windowsazure.com 2. Select profile.

https://account.activedirectory.windowsazure.com/



3. Select Additional security verification.

4. Select “Call my authentication phone” from the drop-down window. Select “Authentication phone” and enter in the new phone number. Click Save.

NOTE: If you want to use an Office Phone that has an extension for your MFA authentication, select Office Phone from the drop-down window and enter the new Office number and extension.



5. The following pop-up will appear. Click on Verify preferred option.

6. You will see the following screen and can expect to receive a phone call to the preferred phone number you provided on the previous screen.

7. Once you have answered the call and followed the instructions (by pressing #) the ‘Done’ option will appear on the verification screen. (Note may take a few moments to populate). Select Done. Your contact number has now been updated.



Appendix C – Forget Password? Instructions to Reset Password NOTE: Your Partner Portal password is reset using IdentityIQ (IIQ). IMPORTANT NOTICE: This new password will also replace any Rockwell Automation Knowledgebase and Software Downloads passwords that you have previously created. Going forward any password changes to the Partner Portal or Knowledgebase/Software Downloads sites MUST be done via IdentityIQ at https://raiiqxp.rockwellautomation.com/identityiq/login.jsf.

Option 1 - Go Direct to IdentityIQ 1. Click on the IdentityIQ URL link below or paste into your browser:

https://raiiqxp.rockwellautomation.com/identityiq/login.jsf 2. On the IdentityIQ Login screen, enter your IdentityIQ Username (which is your company email address).

Click on Forget Password.

3. You will be prompted to answer 3 of the security questions you created during your original

IdentityIQ setup. 4. Enter New Password and Confirm Password. 5. Click Submit





6. Allow a few minutes for the password change to synchronize and then you may log in to the PartnerNetwork Portal with your Portal Username and your new password.

Option 2 - From the Partner Portal

1. From the Partner Portal home page (https://partners.rockwellautomation.com/ ) click on Sign In button (upper right).

You will then be directed to the Rockwell Single Sign-on page.

2. Click on the Rockwell Automation Partner Portal Sign in button.





3. At the bottom right of the MFA login page, you will see the message “To reset your password please go to: https//raiiqxp.rockwellautomation.com/identityiq/login.jsf” (this is the URL to IdentityIQ login).

4. Copy the URL and paste into your web browser.

IMPORTANT!! Do NOT use the “Can’t access your account” link on the page. This is not for Partner Portal access or password reset. This is a standard Microsoft Office 365 function that cannot be removed from the site.



5. On the IdentityIQ Login screen, enter your Username (which is your company email address). Click on Forget Password.

6. You will be prompted to answer 3 of the security questions you created during your original

IdentityIQ setup. 7. Enter New Password and Confirm Password. 8. Click Submit

9. Allow a few minutes for the password change to synchronize and then you may log in to the PartnerNetwork Portal with your Portal Username and your new password.



Appendix D – Password Expiration (90-day); Change Password NOTE: Your Partner Portal password is reset using IdentityIQ (IIQ).

PRM Partner Portal passwords expire every 90 days after account activation.

IMPORTANT NOTICE: This new password will also replace any Rockwell Automation Knowledgebase and Software Downloads passwords that you have previously created. Going forward any password changes to the Partner Portal or Knowledgebase/Software Downloads sites MUST be done via IdentityIQ at https://raiiqxp.rockwellautomation.com/identityiq/login.jsf.

You will receive an email from [email protected] notifying you that your password will expire.

1. Click on the IdentityIQ URL link below or paste into your browser: https://raiiqxp.rockwellautomation.com/identityiq/login.jsf

2. Log in to IdentityIQ with your Username (which is your Company Email Address) and current password.





3. Under dashboard select Change My Password.

4. Enter a New password of your choice conforming to the Password Policy shown below. Enter your new password again to confirm. Select Change Password.

single sign-on (sso) login to rockwell automation...

Documents