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© Intense Technologies Limited© Intense Technologies Limited www.in10stech.com
Value Proposition For Telecom – Single View of
OSS
About us
We enable agility that drives customer centricity
Named in Forrester - “Hot and emerging
business technology vendors to
watchout in 2015”
Patent filed : An apparatus for processing
Public listed transnational
enterprise software products
company
Deployed our digitalization solution
across 17 countries in Africa at
Airtel Africa and at the world’s
2nd largest telecom
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Patent filed : An apparatus for processing
documents and method thereof
App no: 5139/CHE/2014
Debt free and growing at 35%
CAGR annually
70% Telecom market share in South
Asia
10 Years of domain experience in
Telecom & Insurance
2nd largest telecom
21 Country global agreement with
the world’s 2nd largest telecom
Published as notable vendor in
Gartner's magic quadrant for CCM
Featured in product excellence
matrix report by Frost and
Sullivan
Customers in 30+ countries
across 4 continents
Operate out of APAC, MEA, Europe
and Americas
Telecom Trend- Growing Service Portfolio
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deliver customer experience
While this is improving wallet share, complex IT systems are making it difficult to
deliver customer experience
Demanding Customer
Demanding Customer
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Seamless
experience across
channels
Greater control with
self service and
analytics
Faster
turnaround time
right information at the right time through the right channel
Digital age customers will not wait for digital transformation projects to get the
right information at the right time through the right channel
OSS Complexities
Trouble Ticket
Handling
Change Mgt
Order
• Single Portal Access- SSO
• No Redundant Steps
Fault management
systems
Network management
systems
Applications
•Multiple system to
access
•Multiple screens to
browse
•No single view of
information across
Services
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Network Network Network Network
EngineerEngineerEngineerEngineer
Order
Provisioning
New Service
Request
• No Redundant Steps
• 360˚ View of Customer’s info
•Faster troubleshooting
•Dashboard & Reports
• Single Identifier without
multiple IDs
Fault Trouble
Shooting
Other Services
Provisioning systems
Trouble ticketing
CRM
information across
systems
• No common ID between
systems
•High cost of operations
•Dissatisfied customers
•Loss of revenue
How Do We Address OSS Complexities
Trouble Ticket
Handling
Change Mgt
Order
• Single Portal Access- SSO
• No Redundant Steps
Fault management
systems
Network management
systems
ApplicationsServices
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Network Network Network Network
EngineerEngineerEngineerEngineer
Order
Provisioning
New Service
Request
• No Redundant Steps
• 360˚ View of Customer’s info
•Faster troubleshooting
•Dashboard & Reports
• Single Identifier without
multiple IDs
Fault Trouble
Shooting
Other Services
Provisioning systems
Trouble ticketing
CRM
Operator Juggling Multiple Applications
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Single View Of All Systems
© Intense Technologies Limited
Empower internal stakeholders with 360 degree view of customer information
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Benefits
Increase revenue with analytics
on customer data
© Intense Technologies Limited
Reduce operational expenses by unifying
existing processes
Enhance customer experience
With consistent Omni channel engagement
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CORPORATE HEADQUARTERS
INDIAA1, Vikrampuri
Secunderabad – 5000 09. Telangana, INDIA
EUROPE
UNITED KINGDOM200 Brook Drive, Green Park, Reading UK, RG2 6UB
Tel: +44 7825 664 259
Intense Technologies Limited
© Intense Technologies Limited
Tel: +91-40-44558585 / 27849019 / 27844551
Fax: +91-40-27819040
e-mail: [email protected]
e-mail: [email protected]
AMERICAS
UNITED STATES OF AMERICA10481 NW 36 Street, Miami FL 33178
Tel: +1 954 545 2037, 305 509 1250
e-mail: [email protected]
MIDDLE EAST AND AFRICA
UNITED ARAB EMIRATES
Hamriyah Free Zone,P.O.Box 53142, Sharjah
Tel: +971-4-2653202 / 56-6499568
e-mail: [email protected]
ASIA PACIFIC
SINGAPORE
9, Temasek Boulevard # 19-05
Suntec Tower 2, Singapore 038989
Tel: +65-8288-1859
e-mail: [email protected]
About Intense Technologies
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC.
Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues
and improved customer experience.
We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India
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