single window development and implementation experience of singapore experience of singapore...

Single Window Development and Single Window Development and ImplementationImplementation

Experience of SingaporeExperience of Singapore

UNESCAP-UNECE CAPACITY BUILDING WORKSHOP ON TRADE FACILITATION

IMPLEMENTATION FOR ASIA AND THE PACIFIC REGION

17 – 18 March 2005, Kuala Lumpur, Malaysia

Dr. Chong Yoke SinDr. Chong Yoke SinChief Operating OfficerChief Operating Officer

NCS Pte LtdNCS Pte Ltd

UNECE UN/CEFACT Copyright 2005 NCS Pte. Ltd. All Rights Reserved.

Agenda

Experience of Singapore: The Single Window Implementation Experience of Singapore: The Single Window Implementation

The Next Big Thing: Integrated Single Window e-LogisticsThe Next Big Thing: Integrated Single Window e-Logistics

A Vision: Single Window Inter-operabilityA Vision: Single Window Inter-operability

About NCSAbout NCS


Infocomm21Late 90s

Fifth WaveConnected Singapore2003 -

Fourth Wave

Background

Making Waves Since the 1980s ( Singapore Roadmap )Making Waves Since the 1980s ( Singapore Roadmap )

Third Wave

IT2000Early 90s

Second Wave

National ITPlanMid 80s

TradeNet•Conceptualized in 1986 as part of National IT Plan• Implemented in 1st Jan 1989 by Singapore Customs

First WaveNational Computerisation PlanEarly 80s


Traders

Singapore CustomsCheckpoints

(ICA - Immigration Checkpoint Authority)

EDI VANOperator

Controlling Agencies

Trade & manifest info

PermitApplications

CargoClearancePermits

CargoClearance

Background

TradeNet TradeNet ProcessProcess


The Path of TradeNet The Path of TradeNet

Version 1.0 - 1.5

Version 1.6 - 1.7

Version 1.8 - 2.0

Version 3.1

• Implemented Electronic SubmissionImplemented Electronic Submission• Declarations were batched upDeclarations were batched up• Turnaround time in few daysTurnaround time in few days

• Improved validations & featuresImproved validations & features• Incorporated GST requirementsIncorporated GST requirements• Turnaround from hours to ~30 minutes.Turnaround from hours to ~30 minutes.

• Interactive TradeNetInteractive TradeNet• Integrate Internal Systems Integrate Internal Systems • Business intelligence/risks profilingBusiness intelligence/risks profiling• Approval within 2 - 5 minutesApproval within 2 - 5 minutes

• Major business process streamliningMajor business process streamlining• Incorporated Export Control Incorporated Export Control

Consignment System (ECCS)Consignment System (ECCS)• New HS Code (Asean Harmonized New HS Code (Asean Harmonized

Tarrif Nomenclature)Tarrif Nomenclature)

Background

1988 -1988 -19901990

1991 -1991 -19941994

1995-1995-20002000

20032003


Formation of TradeNet Working Committee Chaired by NCB Formation of TradeNet Working Committee Chaired by NCB

(currently NCS) and Customs(currently NCS) and Customs

Business Process StudyBusiness Process Study

Trade documentation business processesTrade documentation business processes

Review all Manual processes involved Review all Manual processes involved

Standards DefinitionStandards Definition

Study and Review Goods Classification Study and Review Goods Classification

Legal Policy SupportLegal Policy Support

Introduction of Electronic Transaction Act Introduction of Electronic Transaction Act

Evaluate TechnologyEvaluate Technology

Design and Development Process


Systems DesignSystems Design

Consolidate Data Element to form TradeNet specifications.Consolidate Data Element to form TradeNet specifications.

Operations PlanOperations Plan

SOP & ContingencySOP & Contingency

Measure PerformanceMeasure Performance

Evolve, Improve and EnhanceEvolve, Improve and Enhance

Payment of Duty and GST via Electronic means ( GIRO )Payment of Duty and GST via Electronic means ( GIRO )

Design and Development Process


• Submission of TradeNetSubmission of TradeNet applicationsapplications# Import/ Export/ Transshipment# Import/ Export/ Transshipment# Controlled/Non-controlled/Strategic goods# Controlled/Non-controlled/Strategic goods# Payment/Non-payment# Payment/Non-payment# Cert of origin and other applications# Cert of origin and other applications

• Amendment & Cancellation of TradeNetAmendment & Cancellation of TradeNet applicationsapplications

• Auto Process of TradeNetAuto Process of TradeNet applications (more than 1000 applications (more than 1000 validation rules)validation rules)

• Enquiry on application status via 24-hours IVR ( Interactive Enquiry on application status via 24-hours IVR ( Interactive Voice Response System )Voice Response System )

• Auto deduction of duty/GST via GIROAuto deduction of duty/GST via GIRO

• Paperless clearance for TradeNetPaperless clearance for TradeNet permits (CCS)permits (CCS)

Structure and Services


Government AgenciesGovernment Agencies

Singapore Customs ( System Owner )Singapore Customs ( System Owner )

Controlled Agencies ( e.g. AVA, SPF, etc )Controlled Agencies ( e.g. AVA, SPF, etc )

IRAS ( Accounting of GST collection )IRAS ( Accounting of GST collection )

RCB ( Registration of Company and Business)RCB ( Registration of Company and Business)

IE Singapore ( Statistics department )IE Singapore ( Statistics department )

Chambers of Commerce for COO Chambers of Commerce for COO

Private SectorsPrivate Sectors

Systems Integrator and Operator (NCS) Systems Integrator and Operator (NCS)

Front-end vendors ( e.g. IPACS, SCS, PSA Portnet) Front-end vendors ( e.g. IPACS, SCS, PSA Portnet)

VAN operator (e.g. Crimson Logic)VAN operator (e.g. Crimson Logic)

Participants


Users:Users:

Importers/ExportersImporters/Exporters

Freight Forwarders/CarriersFreight Forwarders/Carriers

3rd or 4th Party Logistic Companies ( 3PL/4PL )3rd or 4th Party Logistic Companies ( 3PL/4PL )

Port/Terminal Operators (PSA, Jurong Port)Port/Terminal Operators (PSA, Jurong Port)

Other Trade communities/portals (Warehouse Operators, CCN)Other Trade communities/portals (Warehouse Operators, CCN)

Statistics:Statistics:

3,000+ registered declarant agents3,000+ registered declarant agents

1,000+ customs staffs 1,000+ customs staffs

30,000 transactions per day. 30,000 transactions per day.

Clients


Front-End SystemsFront-End Systems

Development funded by the Government.Development funded by the Government.

Operated as an ASP model with transaction charges Operated as an ASP model with transaction charges

Backend SystemBackend System

Development funded by GovernmentDevelopment funded by Government

Operation outsourced to private sector (NCS)Operation outsourced to private sector (NCS)

Business Model


To the Traders:To the Traders:

Simplified commercial framework for both domestic and international tradeSimplified commercial framework for both domestic and international trade

Faster turnaround time (average approval within 5 minutes) Faster turnaround time (average approval within 5 minutes)

Improved Convenience and efficiencyImproved Convenience and efficiency

Productivity improvement and Costs savingProductivity improvement and Costs saving

Faster customs clearance w/ paper-less and cashless transactionsFaster customs clearance w/ paper-less and cashless transactions

To the Government:To the Government:

Increased effectiveness of control methodsIncreased effectiveness of control methods

More effective and efficient deployment of resourcesMore effective and efficient deployment of resources

Improved trader complianceImproved trader compliance

Facilitates business intelligence through better/faster data capturingFacilitates business intelligence through better/faster data capturing

Accelerated economic development & Encourage Foreign InvestmentAccelerated economic development & Encourage Foreign Investment

ResultsSingle Window BenefitsSingle Window Benefits


Conduct BPR within agencies to remove redundancy and Conduct BPR within agencies to remove redundancy and

streamline processes and procedures (for both manual and streamline processes and procedures (for both manual and

automated systems)automated systems)

Use industry standards for electronic messaging to ease Use industry standards for electronic messaging to ease

adoption (e.g. UNEDIFACT, ebXML, RosettaNet ) adoption (e.g. UNEDIFACT, ebXML, RosettaNet )

Standardise practises on trade documentation and Goods Standardise practises on trade documentation and Goods

classification ( to achieve cross border trading )classification ( to achieve cross border trading )

Close Collaboration & Consultation with all parties involved, Close Collaboration & Consultation with all parties involved,

including private sectorsincluding private sectors

Critical Success Factors


Liberalisation of VAN for competitive pricing & servicesLiberalisation of VAN for competitive pricing & services

Deeper integration into trade communities & processesDeeper integration into trade communities & processes

Objective is to reduce duplicate data entry, facilitate Objective is to reduce duplicate data entry, facilitate

information sharing and increase cost savings.information sharing and increase cost savings.

Centralised platform to act as National Hub to facilitate Centralised platform to act as National Hub to facilitate

trade activities trade activities

Future Plans

Singapore TradeNet:Singapore TradeNet:


IntegratedIntegrated Single Window e-Logistics Single Window e-Logistics

““A neutral and open platform enabling the integration and A neutral and open platform enabling the integration and collaboration among trade, logistics, financial and government collaboration among trade, logistics, financial and government communities to fulfill import, export or transit processes and communities to fulfill import, export or transit processes and

documentation through electronic means, in order to increase documentation through electronic means, in order to increase information velocity, visibility and accuracy.”information velocity, visibility and accuracy.”

• Single-Window for all logistical information, requests, and Single-Window for all logistical information, requests, and exchange.exchange.

• Trade DeclarationTrade Declaration will be will be oneone of the Core Applications of the Core Applications • Owned and Run by Government or Private SectorOwned and Run by Government or Private Sector

Integrated Single Window e-Logistics

© NCS Pte Ltd


Exporter

Bank

Customs

Domestic Carriers

Sea Ports & International

Carriers

Importer

Bank/ Insurance

Freight Forwarders

ShippingInstructions

P.O.

BL

BL, Invoice,Pack List,

etc

Statuses/Changes

LC

Imagine the scenario of 2000 shippers, 200 LSPs, 20 Banks, 20 Carriers?

A Logistics Scenario Today:A Logistics Scenario Today:

% Data Re-entry?

Declaration/Permits

Rates &Schedules

LCApplication

Manual or electroniccommunication



• Highly fragmented, non-standardized communication methods due to Highly fragmented, non-standardized communication methods due to explosion in logistics outsourcing in recent yearsexplosion in logistics outsourcing in recent years

• Players (MNCs/SMEs) have different capability levels to transact Players (MNCs/SMEs) have different capability levels to transact electronicallyelectronically

• High effort and cost to establish point-to-point connectivity w/ new business High effort and cost to establish point-to-point connectivity w/ new business partners or to cater for new business processes.partners or to cater for new business processes.

• High rate of data re-entry at multiple process points, including trade High rate of data re-entry at multiple process points, including trade declarationdeclaration

• Lack of proper system controls lead to errors, fraud and cargo delays - Lack of proper system controls lead to errors, fraud and cargo delays - impacting all parties in the supply chainimpacting all parties in the supply chain

• Net results: inefficiency and wastage in the nation’s trade & logistics eco-Net results: inefficiency and wastage in the nation’s trade & logistics eco-system leading to uncompetitiveness.system leading to uncompetitiveness.

Key Issues in e-Logistics Today:Key Issues in e-Logistics Today:



Exporter

Customs 3PL/ Domestic Carriers

Sea Ports & International

Carriers

Bank/ Insurance

Freight Forwarders


Schedule/Status

Statuses/Changes

Declaration/Permits

Rates &Schedules

Electroniccommunication

DraftBL

OBL


BL, Invoice,Pack List,

etc

Value-AddSolutions

MessageTranslation

Services

Ope

n S

tand

ards

Ser

vice

Ori

ente

d A

rchi

tect

ure

DraftBL

OBL

Permit

Integrated Single Window e-Logistics ScenarioIntegrated Single Window e-Logistics Scenario



• Provides translation and routing services among partners, with support for Provides translation and routing services among partners, with support for common international protocols (EDIFACT, XML, Rosetta-Net, etc.)common international protocols (EDIFACT, XML, Rosetta-Net, etc.)

• Low cost solutions through either web application or 3rd party ASP to enable Low cost solutions through either web application or 3rd party ASP to enable local SMEs to participate in digital economylocal SMEs to participate in digital economy

• Low cost, easy and quick establishment of interface with new business Low cost, easy and quick establishment of interface with new business partnerspartners

• Re-use of data where relevant and when desired, to eliminate re-entry of Re-use of data where relevant and when desired, to eliminate re-entry of datadata

• Improve (paper-less) handling trade documentation, resulting in timely Improve (paper-less) handling trade documentation, resulting in timely delivery and clearance from portsdelivery and clearance from ports

• Ultimate results: an efficient eco-system to facilitate trade and logisticsUltimate results: an efficient eco-system to facilitate trade and logistics

Key Benefits of Integrated S.W. e-LogisticsKey Benefits of Integrated S.W. e-Logistics



BusinessBusinessValueValueChainChain

Single Single WindowWindowCustomsCustoms

Integrated S.W.Integrated S.W.e-Logisticse-Logistics

Integrated S.W. Integrated S.W. Global TradeGlobal Trade

DetachedDetached

B2B -> B2gaB2B -> B2ga G2G -> B2GG2G -> B2G N2NN2N

AgencyAgencyPortalsPortals

<1980s<1980s >1985 >1985

>1995>1995

>2005’s>2005’s

>2010’s ?>2010’s ?

Pre-InternetPre-InternetEraEra

Integration ScopeIntegration Scope

Towards S.W. Global TradeTowards S.W. Global Trade

Single Window Inter-operability


The ProblemThe Problem


Source: Andrey Masalovich, Natalia Makarycheva


Why the need for cross-border inter-operability?Why the need for cross-border inter-operability?

The landscape of global business is being shaped and driven by:The landscape of global business is being shaped and driven by:

• Increased scale of competition:Increased scale of competition:• 1980’s - Competition of Product Superiority (TQM)1980’s - Competition of Product Superiority (TQM)• 1990’s - Competition of Supply Chain (B2B)1990’s - Competition of Supply Chain (B2B)• 2000’s - Competition of National Eco-system for Trade Facilitation (G2G, B2G)2000’s - Competition of National Eco-system for Trade Facilitation (G2G, B2G)• 2010’s - (Prediction) Competition between Regional Eco-system for Trade Facilitation (N2N)2010’s - (Prediction) Competition between Regional Eco-system for Trade Facilitation (N2N)

• Increased volume of cross border trade and the need for capacity to handle it.Increased volume of cross border trade and the need for capacity to handle it.• FTA and WCO implementations to facilitate international trade collaborationFTA and WCO implementations to facilitate international trade collaboration• Lower cost, and simplification of cross-border processesLower cost, and simplification of cross-border processes• Fraud detection and controlFraud detection and control

• Increased physical threat to business and national securityIncreased physical threat to business and national security • 911, financing and smuggling of weapons911, financing and smuggling of weapons

• Increased physical, health and social threat to citizens from natural disasters or Increased physical, health and social threat to citizens from natural disasters or biological importsbiological imports

• SARS, Avian Flu, Drug recalls, etc.SARS, Avian Flu, Drug recalls, etc.• Disaster relief operationsDisaster relief operations



Haulier

Forwarder

Customs

Bank

SellerCountry A

BuyerCountry Z

InternationalCarriers

Country ACountry A

Beyond Borders: a Nation-to-Nation (N2N) Vision Beyond Borders: a Nation-to-Nation (N2N) Vision

HaulierForward

er

Customs Bank


Haulier

Forwarder

Customs

Bank

SellerCountry A


Country BCountry B

Country C

Country C

Federated Enterprise Reference Architecture• Message Converter • Registry & Repository• Collaborative Event Handler• Metrics & Reporting Engine• Choreographer Tools• ebXML, RosettaNet, Web Services



Examples of Purposes and BenefitsExamples of Purposes and Benefits

• Single Trade Declaration - re-use of export data for import.Single Trade Declaration - re-use of export data for import.• Import permit applicationImport permit application• Submission of manifests and other documentsSubmission of manifests and other documents• Each country retains its own customs procedures and workflow.Each country retains its own customs procedures and workflow.

• Trade Monitoring & ControlsTrade Monitoring & Controls• Visibility of cargo content from port of originVisibility of cargo content from port of origin• Track & Trace of carrier and container routesTrack & Trace of carrier and container routes

• Trade Regulations StreamliningTrade Regulations Streamlining• Clearer export/import and simplified compliance effort for tradersClearer export/import and simplified compliance effort for traders• Faster verification of information leading to faster revenue collection Faster verification of information leading to faster revenue collection • Facilitate easier implementation of future security & other trade policiesFacilitate easier implementation of future security & other trade policies



• Firstly, improve internal government efficiencies & automation toward a comparable Firstly, improve internal government efficiencies & automation toward a comparable performance standard (benchmark)performance standard (benchmark)

• Build your Customs or e-Logistics Single Window with “end-in-mind.”Build your Customs or e-Logistics Single Window with “end-in-mind.”

• Adopt and support international or open standards for systems development, Adopt and support international or open standards for systems development, messaging, product codes and other specifications.messaging, product codes and other specifications.

• Adopt a common data messaging and security framework, supported by governments and Adopt a common data messaging and security framework, supported by governments and trusted by traders.trusted by traders.

• Enhance Regulatory and Legal framework to support cross-border electronic document Enhance Regulatory and Legal framework to support cross-border electronic document exchange. exchange.

• Begin with specific, low risk product categories to achieve Single Declaration and/or Single Begin with specific, low risk product categories to achieve Single Declaration and/or Single Inspection with another country. Balance between trade facilitation and security.Inspection with another country. Balance between trade facilitation and security.

• Collaborate with commercial organizations and associations to address the issues of Letter of Collaborate with commercial organizations and associations to address the issues of Letter of Credit, Bill of Lading, Inspection Certificates, etc.Credit, Bill of Lading, Inspection Certificates, etc.

Challenges & RecommendationsChallenges & Recommendations



Regional Reach Regional Reach

Hong Kong

Malaysia

Australia

India

China

Private Company, subsidiary of SingTel.

16 locations in 8 countries and territories across the Asia-Pacific

Global presence in 34 offices in 16 countries and territories through SingTel

We go where our customers go..

Beijing Chengdu Fuzhou Guangzhou Shanghai Shenyang Suzhou Wuhan

Philippines

Sri Lanka

Singapore

About NCS


MIS Asia

IDC Ranking: Industry AccomplishmentIDC Ranking: Industry Accomplishment

Strategic 100 : NCS is Asia Pacific’s TOP 25 IT Vendors.

MIS 100 : 30% of MIS TOP I.T. Users in Asia are NCS’ customers. NCS is also listed.

About NCS

IDC : NCS is #1 in IT Services Market Share Singapore, ahead of IBM, HP, Accenture & CSC


Corporate Capital

Our Thought Leadership Our Thought Leadership

Speakers at regional Speakers at regional Seminars & ConferencesSeminars & Conferences

Co-authors and author of Co-authors and author of

these books:these books: ““Branding In Asia”Branding In Asia”

““Hi-Tech High Touch Hi-Tech High Touch

Branding”Branding”

““E-Government in Asia” E-Government in Asia”

(On the reading list of a (On the reading list of a

degree module at the degree module at the

Kennedy School, Harvard Kennedy School, Harvard

University)University)

About NCS


‘‘THINK – BUILD – OPERATE’THINK – BUILD – OPERATE’

Consulting ServicesConsulting Services

Development Development & Integration Services& Integration Services

Managed ServicesManaged Services

One Stop e-EnablerAbout NCS


‘‘THINK THINK – BUILD - OPERATE’– BUILD - OPERATE’

Government ICT Planning Government ICT Planning

Singapore Intelligent Island : IT2000 MasterplanSingapore Intelligent Island : IT2000 Masterplan

Mauritius and Sri Lankan Government IT Blueprints Mauritius and Sri Lankan Government IT Blueprints

Hong Kong SAR Government Departments Hong Kong SAR Government Departments

Malaysia’s Sarawak State Government IT planning Malaysia’s Sarawak State Government IT planning

Singapore Government Data Centre RelocationSingapore Government Data Centre Relocation

Broadband Infrastructure for Government, SingaporeBroadband Infrastructure for Government, Singapore

Enterprise ICT PlanningEnterprise ICT Planning

Singapore Anti-Tuberculosis AssociationSingapore Anti-Tuberculosis Association

Singapore Changi International AirportSingapore Changi International Airport

SingTel Telco InfrastructureSingTel Telco Infrastructure



‘‘THINK –THINK – BUILDBUILD - OPERATE’- OPERATE’

Over 2,000 solutions and countingOver 2,000 solutions and counting

Cross industries: Education, Financial Services, Cross industries: Education, Financial Services,

Healthcare, Government, Manufacturing, Healthcare, Government, Manufacturing,

Logistics, Telecommunications, Transportation. Logistics, Telecommunications, Transportation.

Complex and mission-critical projectsComplex and mission-critical projects

NCS is one of Asia Pacific’s Top 25 IT Vendors NCS is one of Asia Pacific’s Top 25 IT Vendors

(Strategic 100, MIS)(Strategic 100, MIS)

30% of Asia’s Top 100 IT Users are our customers 30% of Asia’s Top 100 IT Users are our customers (MIS100, MIS)(MIS100, MIS)



Business Innovation

‘‘THINK – BUILD -THINK – BUILD - OPERATEOPERATE’’

Outsourcing & Outsourcing & Managed ServicesManaged Services

One Stop e-Enabler

Total OutsourcingTotal Outsourcing Application ManagementApplication Management Airport Facilities ManagementAirport Facilities Management Business Recovery and Business Recovery and

Continuity Continuity Call Centre Call Centre Data CentreData Centre Enterprise Server & StorageEnterprise Server & Storage Network ManagementNetwork Management System and Desktop System and Desktop

ManagementManagement MessagingMessaging

Data centre servicesData centre servicesBS7799 certifiedBS7799 certified

IDA-IT Standards Committee Certified IDA-IT Standards Committee Certified Business Continuity / Disaster Recovery Business Continuity / Disaster Recovery service providerservice provider

SunTone CertifiedSunTone Certified

About NCS


THANK YOU

NCS Contact Information:

Dr. Chong Yoke [email protected]

www.ncs.com.sg

single window development and implementation experience of singapore experience of singapore...

Documents

ncs slide

unece uncefact copyright

s tradenet

development process

tradenet specifications

formation of tradenet

s singapore roadmap

path of tradenet version