sis basics for customers

8/2/2019 SIS Basics for Customers

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Service Information System

SIS

Introduction and Overview

For Customers



3Technical Information Access Solutions

What is Service Information System (SIS)

• For those not connected to the internet, SIS

data is available either from a library of SIS

DVDs or when loaded to a Network SIS

Server (on a LAN). Data on DVDs is

updated monthly.• All three versions of SIS require an Internet

Browser to display SIS information.

• Parts lists can be created in SIS and parts

ordered directly via a connection to

PartStore.

• Service literature is organized into a repair logic scenario of educating, problem solving

and repair and can be found under the

heading Service Repair Information in via

Document Structure.

• SIS covers information for all Caterpillar

products from 1977 on.

• The information in SIS is equivalent to over

25,000 books. With over 2 million graphics

and more than 1.5 million part numbers, SIScontains 44,000 parts and service

documents.

• SIS is available on Local Area Networks

(LAN) with Network SIS, the Internet (SIS

Web), or with a DVD subscription.

• Data on SIS Web (internet version) isupdated nightly, providing users with the

most current data. Connection to the internet

is required for this access.

SIS is the electronic service tool that Caterpillar dealers, customers and employees

rely on for their parts and service information needs.




SIS System RecommendationsWeb and Network Client DVD Network Server

Operating System

Windows XP or Vists

((32 bit Business Edition)Both Tested

Windows XP or Vista

(32 bit Business Edition)Both Tested Windows 2000 or 2003

Web Browser

Microsoft Internet Explorer

Version 6.0 and 7.0


Version 6.0 and 7.0


Version 6.0 and 7.0

Processor Speed

2.4 GHz Pentium-compatible processor

or higher


or higher


or higher

RAM Required:Recommended:

2 GB2-4 GB

2 GB2-4 GB

2 GB2-4 GB

Free Hard Disk Space N/A 2.5 GB 2.5 GB

DVD Drive N/A Third generation DVD drive Third generation DVD drive

Monitor

17" or larger Super VGA

(800 x 600 – 256 colors)


(800 x 600 – 256 colors)


(800 x 600 – 256 colors)

Optional Printer PC Compatible PC Compatible PC Compatible

Pointing device Built-in or external Built-in or external Built-in or external

Additional Storagefor Data N/A N/A DVD Tower or 150 GB Hard Disk Storage

Internet or Intranet

Connection

Web: Internet Connection

Network Client: Intranet Connection N/ALAN Connection

SIS Helper Applications

and Plug-ins

Note: Instructions forinstallations are included

in the SIS installationand the Downloads

screen in SIS.

• Adobe Systems Inc. Acrobat Reader(Version 9.0 required to view InteractiveSchematics)

• LizardTech, Inc. DjVu

Note : These files necessary only if useris going to utilize DBS integration.• Java plug-in and SISJWAPI executable

• Adobe Systems Inc. Acrobat Reader

(Version 9.0 required to view InteractiveSchematics)


Note : These files necessary only if useris going to utilize DBS integration.

• Java plug-in and SISJWAPI executable

• Adobe Systems Inc. Acrobat Reader(Version 9.0 required to view InteractiveSchematics)


Note : These files necessary only if useris going to utilize DBS integration.• Java plug-in and SISJWAPI executable




What’s Required to Run SISRequirements SIS

Web

SIS

DVD

SIS

Network

A CWS Logon ID - contact the SIS Administrator at your Cat

Dealership

A SIS User ID - contact the SIS Administrator at your Cat

Dealership

A supported Internet browser software installed (i.e., IE version 6

or 7) – see “SIS DVD & Web 2009B Hardware – Software

Requirements”

An Internet connection

A few files downloaded from the SIS Downloads section (Adobe

Acrobat Reader Plugin and DjVu Plugin EN.exe)

A subscription to SIS Data DVDs

A licensed copy of SIS loaded onto their PC

A server configuration - see “Network SIS Setup Guide”




Glossary• Access method ways to search and look at information

• Attachment attachment on machine; i.e., bucket

• Feedback electronic communication back to Caterpillar

(available through SIS Web only)• Information Types Document categories

• NPR Numerical Parts Record

• Parts ID parts identification

• Parts identification page page showing part as well as consist

• Parts consist listing of parts, quantities

• Product structure arrangements, groups, systems

• Return to Main Menu click on Model: link

• SMCS Service Management Control System

• SNP serial number prefix




SIS Main MenuAdvanced Interface – Customer




SIS Main MenuSimplified Interface – Customer




How to StartUsing a Product Identification

Searches are divided into those requiring a Product Identification (product ID –prefix and serial number, sometimes referred to as serial number prefix – SNP) and

those not requiring a Product ID.

• Product ID-required searches produce results that are more specific to a product.

• Prefix only-search results apply to the entire model with that prefix.

• No-Product ID searches permitted

Model prefixes can be found using the Select Equipment Model link on Main Menu.Some documents require users be given permission to access them. Those are

marked with an **.




Getting Started with Searching

Many access methods used to search for technical information in SIS

require a serial number or serial number prefix to be entered beforebeginning a search.




Product ID required for these searches Product ID NOT required for these searches

Parts Search by part number or keyword Advanced Full Text Search

Product Structure Media Search

Document Structure ** NPR **

SMCS Code Parts List

Basic Search Kits Information

As Shipped Engine Engine Performance Specifications

Filter Search Service Software Files

Remanufactured Parts Search Other Repair Process Information

Searches from SIS Main Menu

(described in detail later)

Documents requiring permission for access or agreements marked with **




Which Search Method to Use – How to Use Search

If you know Use this If you need Use this

Part number Parts/Keyword Search, Basic Search or

Advanced Full Text Search

Parts information Parts/Keyword Search – number or

keyword

Media Number Media Search System or Group information Product Structure

Document Type or Publication Date Basic or Advanced Full Text Search

Document Structure

Reman part numbers Remanufactured Parts Search

Sales Model Advanced Full Text Search Most current part number, Serviceability * NPR

Part Name Parts/Keyword Search, Basic Search or

Advanced Full Text Search

Parts or Service information for a

specific engine serial number as it left

the factory

As Shipped Engine

Full Serial Number As Shipped Engine

Engine Perf Specs

Filters for a specific product Parts/Keyword Search or Filter

Search

Test Spec number Engine Performance Specifications Engine test cell results by serial number Engine Perf Specs

Document type (i.e., Service Mags.,

etc)

Document Structure Engine Specifications by serial number Engine Perf Specs

Component, group or system to find

support information

Product Structure Repair kits Kits Information

Part of a keyword, number or date Advanced full text search, Parts/Keyword

Search

Information Search Matrix

Special Access required for NPR – see your Cat Dealer.




Document Structure

Document Structure

is organized by

Information Type.

The entire document

is opened and the

specific information

is displayed within

the document.

Only one Information

Type can be accessed

at a time.




Product Structure

Select a link in the

Product Structure columnto start the lookup

process

Product ID

required

To view Parts Identification, it is necessary to drill down.

Product Structure refers to systems, groups, and components (e.g.,

cooling systems, water pumps, and impellers) of Caterpillar products

based on the serial number and/or arrangement specified.




Document Structure

Applied Failure Analysis As Shipped Engine

Custom Service Information

Disassembly and Assembly

Engine News

Engine Performance Specifications

Engine Tool Guide

General Service Information

Kits Information

NPR (with special permission)

Operation and Maintenance Manual

Parts Identification

SafetySchematic

Service Magazine

Special Instruction

Specifications

Systems Operation

Testing and Adjusting

Tool Guide

Tool Operating Manual

Torque Specifications

Troubleshooting

Truck Engine News

Types of information (documents) available.




Parts Identification Screen

Part 1 Part 2 Part 3




Information Screen

Part 3 of Screen

Part 2

of Screen

Part 1

of Screen