site enrolment form - united association · 2017-02-07 · p a g e | 1 global membership training...

P a g e | 1 Global Membership Training Program Site Enrolment Form FY15 February 2014

Autodesk Membership Training Program

Site Enrolment Form To be completed by Membership Organizations seeking to join the Autodesk Membership Training Program for the first time and for existing members seeking to add additional sites.

Sign and return this completed Site Enrolment Form.

Note: Remember to make a copy of your completed Site Enrolment Form to allow for updates or additions to your site requirements at a later date.

Table of Contents

INSTRUCTIONS FOR COMPLETING THE "SITE ENROLMENT" FORM .............................. 1

SECTION 1 – SITE AND ORGANIZATION INFORMATION SECTION .................................... 2

TRAINING SITE INFORMATION ............................................................................................................... 2 ORGANIZATION HEADQUARTERS INFORMATION ................................................................................... 2 BILLING ADDRESS ................................................................................................................................. 3

TRAINING ROOM EQUIPMENT DETAILS .................................................................................... 3

PRODUCT AUTHORIZATION(S) ............................................................................................................... 4

SECTION 2 – DECLARATION SIGNATURE ................................................................................... 5

Instructions for completing the "Site Enrolment" form This form requests information on the proposed training site, including training room(s) equipment, software, staff and industry/product accreditation focus for your training program. A separate Site and Membership Organization Information Section (Section 1) must be completed for each site where classes will be offered. Note: Make the appropriate number of blank copies of the Site Information Section form to cover the appropriate number of sites you wish to register in the program.

P a g e | 2 Global Membership Training Program Site Enrolment Form FY16 June 2015

Section 1 – Site and Organization Information Section NOTE: This section must be completed for EACH location you wish to register as a Membership Organization Site.

Training Site Information

Note: This must be the address where your physical training center is located. Note: where information in provided in non-Latin script, the English language equivalent must be provided, as well as the native language version. Please print inside the boxes below

Site Name

Site Address

City Region/County/State

Post Code / ZIP Code Country

Phone number (inc. country code) Fax number (inc. country code)

Primary contact name and title Training Center web site address (URL)

Primary contact email address

(EUROPEAN UNION ONLY) VAT Registration Number (important inc. country identifier) (Specify your VAT number to avoid unnecessary VAT charges )

Organization Headquarters Information

(if different from Site Information) Note: This is where we will send all legal documentation to.

Organization Name

Organization Address



Organization Phone number (inc. country code) Organization Fax number (inc. country code)


Name and Title of person signing agreement email address of person signing agreement

Billing Address

(if different from Site Information) Note: This is the address that we will send invoices to

Organization Name

Organization Address



Phone number (inc. country code) Fax number (inc. country code)

Name of Primary Financial contact Contact email address

Training Room Equipment Details 1. For each physical training room that will be used for training on Autodesk products, complete the table below with the number of PCs (including the instructor’s PC). Note: All PCs must meet the minimum recommended specification for the software being trained.

Training Room Equipment Details

Training Room Numbers Number of PCs

Specification (CPU, RAM, OS)

Printer/ Plotter Projection System

Room 1

Room 2

Room 3

Room 4

Total

3. Indicate whether your training facility is networked YES [ ] NO [ ]


Product Authorization(s)

Indicate which product(s) you wish this site to be registered for (see the Membership Training Program Global Program Guide for details of requirements and pre-requisites for each Product Authorization). Note: Your initials in the appropriate Registration box below indicates that you meet the terms and conditions for Program compliance outlined in the corresponding Membership Training Program Global Program Guide.

Authorization Group / Industry Segment

Product Initial here to request authorization on these products

Horizontal

AutoCAD®, AutoCAD LT®, AutoCAD® for Mac®

AutoCAD® Raster Design Autodesk® Alias® Design Autodesk® Design Suite AutoCAD® Freestyle Autodesk® 3ds Max® Design Autodesk® Mudbox® Autodesk® Showcase® Autodesk® Sketchbook®

Cross Industry (AEC or MFG or

M&E)

AutoCAD® Mechanical AutoCAD® Electrical / ecscad AutoCAD® Architecture AutoCAD® MEP AutoCAD LT® Civil Suite (Japan) AutoCAD® Map 3D and Map3D Enterprise

Autodesk® Navisworks® Autodesk® Alias® Design Autodesk® Sketchbook® Pro Autodesk® 3ds Max® Design AutoCAD® Plant 3D and P&ID / Plant Design Suite

AEC

Autodesk® Robot™

Structural Analysis

Autodesk® Revit® Architecture Autodesk® Revit® Structure and AutoCAD® Structural Detailing

Autodesk® Revit® MEP Autodesk® Fabrication Autodesk® BIM 360™ Field / Glue® Autodesk® Point Layout Autodesk® Ecotect® Analysis Autodesk® Quantity Takeoff AutoCAD® Plant 3D and P&ID / Plant Design Suite

Autodesk® Building Design Suite Autodesk® Infrastructure Map Server Autodesk® Infrastructure Modeler Autodesk® Infrastructure Design Suite


AutoCAD® Civil 3D®

Manufacturing

Autodesk® Inventor® Autodesk® Simulation (Mechanical and Multiphysics)

Autodesk® Moldflow® Autodesk® Productstream® Pro Autodesk® Alias® Surface Autodesk® Alias® Automotive Autodesk® Engineer-to-Order / Intent Autodesk® Showcase® Pro Autodesk® Vault Autodesk® Product Design Suite Autodesk® Factory Design Suite

M&E

Autodesk® 3ds Max® Autodesk® 3ds Max® Design Autodesk® Maya® Autodesk® Softimage® Autodesk® Smoke® for Mac® Autodesk® Motionbuilder® Autodesk® Combustion® Autodesk® Entertainment Creation Suites

AutoCAD®, AutoCAD LT®, AutoCAD® for Mac®

Section 2 – Declaration Signature Please note that compliance with the requirements and qualifications for the Membership Training Program does not guarantee approval of this enrolment form. Other criteria (including, but not limited to, local training demand, population density, number of registered Autodesk software users, local business and industry factors) may also be taken into consideration. Autodesk reserves the right to reject an applicant to the Membership Training Program in its sole reasonable discretion. I the undersigned have received and carefully reviewed the Membership Training Program Global Program Guide, meet the requirements specified thereto, and hereby declare that the information given in this Site Enrolment Form is correct and complete to the best of my knowledge and belief.

Signature :

Printed Name :

Date Signed :

On behalf of Membership Organization Name :

AUTODESK CONFIDENTIAL 1 of 12

Authorized Training Center Global Program Guide

Effective Date: December 23, 2016


Welcome to the Autodesk Authorized Training Center Program The Autodesk® Authorized Training Center Program (“Program”) aims to support Authorized Training Centers in their efforts to train, test, and certify Autodesk Software users. This Autodesk Authorized Training Center (“ATC”) Global Program Guide (“Guide”) is referenced in and forms part of your Autodesk Authorized Training Center Agreement (“Agreement”). Capitalized terms not defined in this Guide have the same meanings assigned to them in the Agreement. Autodesk reserves the rights to amend, modify, or terminate this Guide and the programs or benefits described herein at any time with thirty (30) days’ prior written notice. In the event that Autodesk makes new programs available to ATCs, those programs will be announced via communications posted to the website provided by Autodesk or its designated Distributor for ATCs (“Program Portal”). Autodesk reserves the right to interpret or clarify this Guide at its sole discretion. This Autodesk Authorized Training Center Program Guide will be posted to the website provided by Autodesk or its designated Global Program Manager for ATCs (“Program Portal”). Autodesk reserves the right to interpret or clarify this Guide at its sole discretion. If you have any questions about any part of the Program, please contact the Distributor in your territory (“Distributor”) or your internal ATC Program Manager (“PM”). This Guide is effective as of Effective Date and shall apply until updated by Autodesk. Program Year runs from February 1st—January 31st (the “Program Year”). If this Guide is not updated for the next Program Year, the terms set forth in this Guide shall continue to apply until updates are made to the Guide for such Program Year.


1. PROGRAM OVERVIEW To become an ATC, a training center must meet criteria established by Autodesk, in its sole discretion, and must apply for authorization from Autodesk or a designated partner. Upon authorization, the ATC becomes eligible for Program benefits and may license Autodesk Products for use in the Program upon payment of Subscription license fees for Program participants and may have sites accredited with a specialization in an industry or product group, if the ATC meets the criteria as established by Autodesk. The Program is divided into three (3) geographic areas (“Geos”):

• AMER - Americas • APAC - Asia Pacific • EMEA - Europe, Middle East & Africa

Benefits, criteria, and/or Autodesk Products may vary based upon the Geo or upon a region within the Geo (as determined by Autodesk), in which the ATC or an ATC Site is physically located. Geo or region-specific information on availability of Autodesk Products, benefits, or other policies will be provided in the ATC Welcome Pack documentation. ATC agrees that ATC will not provide services related to or access to Autodesk Products to residents or citizens of any country subject to a US trade embargo (as of DEC 2016 include Sudan, Syria, Cuba, Iran, Crimea, and North Korea).

2. PROGRAM BENEFITS

The Program provides ATCs with a comprehensive range of benefits to support and develop their training businesses. Only ATCs that are in compliance with the terms of the Agreement and this Guide may access and use Program benefits. All benefits are provided in Autodesk’s sole discretion and may be changed from time to time. The following is a summary of Program benefits for ATCs with a more detailed description of the benefit below:

Program Benefits

ATC Site Certificate and Plaque

ATC Letter of Authorization

Use of Autodesk Authorized Training Center Logo

Use of Autodesk Certified Instructor (ACI) Logo (only for instructors that meet ACI requirements)

Ability to order Autodesk Product Subscriptions for the license fee available to Program participants

Access to Autodesk Subscription Center, Autodesk Partner Center, and other Autodesk Systems

Access to ATC Marketing Materials

Inclusion in the public-facing Autodesk Partner Locator

Tools for Event Promotion offered via “Distributor” services

Access to the Program Portal and ATC Portal

Autodesk Product and industry training for ATC’s staff instructors and ACI-candidates

Access to and Use of Autodesk Evaluation System and Performance Reports

Opportunity to Attend Autodesk Business Meetings and Events

Opportunity to participate, where applicable, in ATC Advisory Board and/or ATC Leadership Council

Ability to issue Autodesk Certificate(s) of Course Completion

Program Support from Learning Product Distributor in the Territory

Access to Product Technical Support


2.1. RECOGNITION 2.1.1. ATC Certificate, Letter, and/or Plaque. Any ATC certificate, letter, or plaque provided by Autodesk or

Distributor to the ATC to confirm ATC’s participation in the Program must be used in accordance with Autodesk marketing guidelines and must not be modified in any way. Autodesk or Distributor will provide ATCs with a certificate or letter each program year, which confirms ATC status; in addition a plaque for an ATC Site may also be provided. Both may be displayed at your ATC registered Site.

2.1.2. Use of Autodesk ATC Logo. ATCs may use the following ATC logo in accordance with the terms set

forth in this Guide and any additional marketing guidelines provided by Autodesk:

2.1.3. Use of Autodesk Certified Instructor Logo. ATC instructors who meet the Autodesk Certified Instructor (“ACI”) requirements and have been certified as an Autodesk Certified Instructor for any Autodesk Software Product may use the following ACI logo in accordance with the terms set forth in this Guide and provided in the ACI Program Agreement and guidelines. ACI Program information is located here: http://aci.autodesk.com/ The Autodesk Certified Instructor (ACI) credential is active for three years following the date first awarded. Every three years any certified instructors will need to maintain certification by meeting the recertification requirements.

ACI status may need to be renewed and instructors for ATCs may only use the ACI Logo during periods in which their ACI certification is active. ATCs may advertise the percentage of (staff) instructors with a valid ACI credential per the ACI Program Agreement and guidelines. ATCs must meet ACI requirements for their instructors based on the following criteria: § FY18 program year (February 1, 2017 – Janaury 31, 2018) – 20% or more of ATC instructors

must have a current ACI certification § FY19 program year (February 1, 2018 – Janaury 31, 2019) – 50% or more of ATC instructors

must have a current ACI certification § FY19 ATC program year (February 1, 2019 – Janaury 31, 2020) – 75% of ATC instructors must

have a current ACI certification

Autodesk will allow a 90–day grace period for an ATC to move from a non-compliant state to a compliant state.

2.2. AUTODESK SOFTWARE AND SUBSCRIPTION LICENSE FEES

2.2.1. Ability to License Autodesk Software. Subject to payment of the applicable Subscription license fee(s) for Autodesk Software licensed in connection with an ATC’s participation in the Program, meeting center and personnel pre-requisites and any criteria related to a product specialization, and compliance with all applicable software license agreements and other terms, an ATC may download the licensed Autodesk Software Products for which the ATC or the ATC Site is authorized via the Autodesk Subscription Center, as further described below. Autodesk Software Product upgrades are also available via the Subscription Center. Most Autodesk Software Products are in English, but there is some localization of certain products. See Section 4 for additional details.

2.2.2. Access to Autodesk Subscription Center

• Subject to an ATC’s compliance with the Agreement, this Guide, and the applicable Subscription terms and conditions, ATCs have access to the Autodesk Subscription Center.

• ATCs receive the following, among other things, with Subscription services: o Product extensions and selected utility programs for the term of the Subscription contract.


o Product extensions and utility programs must be used in accordance with the Subscription Center’s terms and may not be resold to any party.

2.3. MARKETING 2.3.1. Participation in ATC Marketing Programs

ATCs may be entitled to participate in marketing activities, including where available lead referral programs, which are restricted to promotion of their training services to customers in their geographic area.

2.3.2. Access to Autodesk Marketing Materials for the Program

• Subject to the terms and conditions set forth in the Agreement, Autodesk provides Marketing Materials, which the ATC may reproduce and distribute in connection with its appointment as an ATC

• Where such materials are not available, access to an ATC specific marketing web site “Program Portal” with downloadable artwork may be made availabe for ATCs to produce marketing collateral

• ATCs also have access to advertising templates for the Program, which an ATC may personalize by inserting its ATC details

2.3.3. Inclusion in Autodesk Partner Locator ATC will be included in the Autodesk Partner Locator at Autodesk’s sole discretion. The Autodesk Partner Locator on Autodesk.com provides additional promotion for Autodesk Partners. Customers can search based on location, product, specialization, industry, and/or expertise. The Autodesk regional distributor will maintain accurate ATC information for Partner Locator. Distributor will provide ATC with instructions for adding or maintaining ATC information onto Partner Locator. Access at: http://www.autodesk.com/resellers/locate-a-reseller

2.4. ENABLEMENT

2.4.1. Access to Program Portal • ATCs will have access to a centralized website for information and communications to keep ATCs

informed about the Program and Autodesk Software Products and other offerings. • Assigned ATC Site Managers are given administrative rights and can create, modify, or disable

accounts for others in their organisation. • Misuse of the Program Portal content may result in immediate termination of the ATC Agreement.

ATC may not share or disclose its Program Portal password with any third parties.

2.4.2. Product Training for ATC Instruction • Qualifying ATCs, by invitation of Autodesk in its sole discretion, may be invited to attend Autodesk

Product Technical Training (classroom or online) on the latest Autodesk software releases. • ATC Instructors are eligible to enroll and complete courses made available on the Autodesk Instructor

Development Portal “IDP”. The IDP offers Autodesk instructional methods e-courses, Autodesk Product e-courses, instructor continuing professional development training resources, and Autodesk Products, and industry knowledge training. ATC Instructors gain access to the IDP from the regional distributor.

2.4.3. Ability to Use Autodesk Official Training Guides

• Through Distributors or directly from publishers, Autodesk makes available Autodesk Official Training Guides (“AOTG”) and Autodesk Official Press to support ATCs and ATC Instructors and help provide consistency in classes and an alternative to ATCs needing to create a curriculum. The guides are intended for hands-on classes and provide information on real-world use of Autodesk products. These materials may be purchased by ATCs for an additional fee.

• In some cases, additional support materials are available only to Autodesk partners; please refer to the publishers for further information.

• A list of AOTG or other available training courseware is published on Program Portal. • If an AOTG is not translated into a language in which an ATC teaches regularly, or is not available for

a product taught by an ATC, the ATC should contact its PM or Distributor for guidance on suitable alternative training guides.

2.4.4. Access to Online Evaluation System & Performance Reports • Each ATC is given access to use the Evaluation System, with unique site and instructor codes to

register authorized courses, and to analyze the ATC’s performance as assessed by trainee feedback and


compare it with the overall performance of other ATCs in the same territory. • The information gathered through the Online Evaluation System will be accessible by Autodesk and

Distributors. • Awards for the top performing ATCs, as determined by the trainee evaluation results, may be awarded

annually, and may vary by geographical area.

2.4.5. Opportunity to Attend Autodesk Business Meetings and Events or Participate in Advisory Boards or Leadership Councils • To help promote communication in the ATC network, meetings such as regional group meetings (such

as ATC Summit in AMER) or meetings with individual ATCs may be scheduled, as determined by Autodesk in its sole discretion.

• To help promote dialogue within the ATC network, ATC distribution, and/or Program management, participation on an Advisory Board or Leadership Council, where available, is strongly encouraged.

2.4.6. Ability to Issue ATC Certificate of Course Completion ATCs may issue Course Completion Certificates to those customers that successfully complete an ATC course. These certificates may only be awarded in electronic form by Autodesk Certified Instructors. The form of certificate may not be modified by the ATC. See Section 3.3 for additional details.

2.5. SUPPORT 2.5.1. Access to Program Support

Each ATC is eligible to receive Program support, as determined by Autodesk, from Global Program Manager or Distributor for the ATC’s territory.

2.5.2. Access to Product Technical Support • ATCs may be eligible for limited product support. Autodesk will provide product support to assist

with the set-up and installation of Autodesk Software Products in preparation for training on Autodesk Software Products, as determined by Autodesk. Before contacting Autodesk, the ATC is required to use their best efforts to research an answer to the question by using the knowledge base help files and other tools that are made available to them on Program Portal and other online support services.

• Autodesk Product Support is provided via a single case tracking system accessed on Partner Center at https://partnercenter.autodesk.com. All support calls must be initiated by an ATC Site Manager or other employee who has taken product training in the product for which support is required.

3. QUALIFYING CRITERIA • An ATC Site must meet the following Qualifying Criteria: • Autodesk approval of the Site • Autodesk Certified Instructor(s) (ACI) on staff meet the requirements in Section 2.1.3 of this Program Guide • ATC meets qualifying criteria for training Authorized Courses • Trainee Satisfaction of 85% minimum participation Score

See Exhibit 2 for additional qualifying criteria for E-Learning Courses (See Exhibit 2). 3.1. ATC SITE APPROVAL

3.1.1. If an ATC has training Sites in different locations, one Site must apply for approval from Autodesk for the Main ATC Site and any other sites where ATC would like to offer training under this Guide must apply for approval from Autodesk to be a Satellite ATC Site. Any Satellite ATC Site must be fully owned by the Main ATC Site or be under majority control of the Main ATC Site. If a Satellite ATC Site(s) is approved, the ATC is solely responsible for (1) ensuring a Satellite ATC Site’s compliance with the Agreement and Guide, (2) ensuring a Satellite ATC Site’s making timely payment of software license or subscription fees due under this Guide, (3) distributing all Autodesk communication to the Satellite ATC Site(s), (4) ATC software management, and (5) administrative management of Program Portal access.

3.1.2. After an ATC is granted Site approval, to the ATC may train on specific Autodesk Software Products in accordance with this Guide and the Agreement. Each Site must offer at least one (1) course on an Autodesk Software Product.

3.1.3. ATC Sites must meet appropriate standards for professional training facilities. Distributors may refuse a Site application if in their opinion a Site: • is not of appropriate standard of quality and facilities to represent the ATC program positively, as


determined by Autodesk; • does not have the appropriate facilities and equipment to allow proper demonstration of Autodesk

products or to allow students adequate access to equipment in order to practice and learn effective use of the Autodesk products; or

• does not have presentation or communications facilities suitable for the demonstration of practical use of Autodesk software.

3.1.4. In order to train Authorized Courses, however, there are additional criteria. ATC must have an Autodesk Certified Instructor for each Product Authorization to teach each Authorized Course and meet the requirements in Section 2.1.3

3.1.5. If, after a Program Year has begun, an ATC wishes to register additional Site(s), the ATC must complete and return to your Distributor a new ATC Site Enrolment Form for each new ATC Site, accompanied by a new business plan explaining why the site should be accepted for authorization. Where applicable, the ATC will be required to pay an additional ATC Autodesk Software Product license fee for each additional Site registered in the Program. Instructions on how to request software authorization codes are provided in the ATC Welcome Pack documentation. The same terms of this Guide and Agreement apply to any additional Site(s).

3.2. ADDITIONAL REQUIREMENTS AND TERMS FOR TRAINING SERVICES 3.2.1. Autodesk Product Authorization. Product authorizations for Instructors providing training services are

provided in the following categories: • Horizontal (Platform cross-industry products, including AutoCAD and 3ds Max Design) • Vertical:

o AEC (Architecture, Engineering and Construction) o MFG (Manufacturing) o Media and Entertainment (M&E)

To qualify for product authorization for a Site, an ATC must demonstrate that it has an Instructor who meets the criteria for authorization in that product. If, after a Program Year has begun, an ATC requires authorization for additional Product Group(s), the ATC must notify your Distributor in writing (by fax or email) and provide reasons explaining why the Site should be granted the further Authorization(s). Proof of instructor training and/or qualifications must also be supplied in accordance with Section 3.3.

3.3. INSTRUCTORS MUST BE AUTODESK CERTIFIED INSTRUCTOR(S) (ACI) FOR AUTHORIZED TRAINING ON AUTODESK SOFTWARE PRODUCTS To teach courses on Autodesk Software Products which qualify for issuing trainees with Certificates of Completion, an ATC must have at least one (1) instructor who is an Autodesk Certified Instructor (“ACI”). Instructor Certification may be required at every new Autodesk product release. As a result, ATC(s) and ACI(s) may need to take further training, and/or pass an Autodesk product exam on the new product to maintain the ATC’s product authorization as granted at the time of initial site acceptance and registration. Product authorization requirements will be announced at each new product release, usually via the Program Portal. 3.3.1. Autodesk Certified Instructor. An ACI for an Autodesk Software Product will be considered to meet the

necessary requirements for that product. For details on ACI requirements, and how to apply to become an ACI visit the ACI Program Portal here: http://aci.autodesk.com/

3.3.2. Additional Terms for Instructors. • Not all Autodesk Software Products require the Autodesk Certified Instructor credential; only those

products for which Autodesk offers Certified Professional certification. See Exhibit 1

• Product Authorizations for additional information. An Autodesk Certified Instructor for a product is authorized to train Authorized Courses on such products.

• An ATC instructor will need to add technical competency in each new Autodesk product release. As necessary, Autodesk may require an ATC instructor to attend product training or to pass a product knowledge test or professional certification exam where available.

• Autodesk will issue each instructor a unique instructor identification number, which will be used to track the instructor’s performance using the ATC trainee online evaluation system. If the ATC trainee online evaluation system records no instructor activity within a 12-month period, the ATC will be contacted and the instructor ID may be deactivated.


3.4. E-LEARNING COURSES

An ATC may provide E-learning courses if it meets the requirements set forth in Exhibit 2 – Additional Requirements for Providing E-learning Courses.

3.5. TRAINEE SATISFACTION

• Each ATC is required to provide each trainee with a trainee satisfaction survey, which Autodesk solely maintains, on the Autodesk Online Course Evaluation system at the end of every Autodesk Authorized Course. ATCs must always maintain a trainee satisfaction rating of at least 85% as measured over a twelve- (12-) month period by the Overall Performance (OP) index in the Autodesk ATC Evaluation System unless otherwise agreed with Autodesk.

• In addition, Autodesk or Distributor may contact a sample of an ATC’s trainees to confirm the survey results submitted or to follow up on complaints.

• 3.6 CERTIPORT AUTHORIZED TESTING CENTER

If an ATC would like to offer Autodesk certification, the ATC must apply with Certiport to become a Certiport Authorized Testing Center (CATC). See www.certiport.com for more information or visit www.certiport.com/autodesk.

4. LICENSE OF AUTODESK SOFTWARE PRODUCTS AND LICENSE FEES

Each ATC shall purchase adequate Subscription licenses of Autodesk Products in order to fulfill the ATC’s business plan. The standard Subscription license fees for Program participants entitles the ATC to a maximum number of licenses as determined by the regional distributor, however ATC may, if needed to equip all qualifying personnel, order additional licenses in multiples of the basic allocation at additional cost. Use of the Autodesk Software Products is governed by the software license agreement and other terms accompanying the software and each ATC’s Agreement.

5. QUALITY & PERFORMANCE

Approval by Autodesk for ATC status is based upon warranties and representations made by the ATC in the application process. After approval, an ATC must continue to meet all criteria for participation in the Program. Failure to meet all criteria for participation in the Program or to perform the obligations in this Section is a material breach of the Agreement and this Guide. 5.1. SERVICE PROVISION AND CUSTOMER SATISFACTION CRITERIA

ATCs are required to meet performance targets, as established with the ATC’s Distributor, relating, but not limited, to

• Training volumes; and • Trainee satisfaction;

ATCs are required to provide trainee satisfaction surveys to trainees for training or project services offered under this Program as instructed by Autodesk.

5.2. TRAINEE COMPLAINTS. Autodesk or Distributor may review with the ATC any complaint that Autodesk or Distributor receives from a trainee or customer of the ATC. If Autodesk receives three (3) or more complaints within a Program Year, Autodesk reserves the right to terminate the Agreement immediately upon notice. Upon such termination, the ATC shall comply with any applicable terms of the Agreement, including the obligation to cease all use of the Autodesk Software Products obtained pursuant to the Agreement, and return all documentation and ATC branded materials to Autodesk.

5.3. SITE AUDITS. Autodesk or Distributor will conduct Site audits to check for Site compliance with the Guide and Agreement. The audits will be carried out during business hours. A minimum of 24 hours’ notice will be provided before a Site audit.

5.4. CORRECTIVE ACTION PLAN. If a Site fails to meet the qualifying criteria in this Guide, Autodesk or Distributor may, at its sole discretion, propose an action plan to remedy the failure. If the action plan is not completed successfully by the ATC, the ATC and/or its Site may receive notice of termination in accordance with the terms of its Agreement or notice of Product


Training de-authorization. 5.5. PRODUCT TRAINING DE-AUTHORIZATION.

De-authorization will occur in the event of non-compliance with this Guide, inability to remedy identified issues in a Corrective Action Plan, any other breach of the Agreement, or if a Distributor loses authorization for a product sold through to the ATC. De-authorization means that the Site may no longer provide Authorized Courses on the de-authorized product(s), or use their ATC Autodesk Software Product licenses of the de-authorized product(s) for the provision of training classes or for any other purpose. Upon de-authorization, the ATC shall comply with any applicable terms of the Agreement, including the obligation to cease all use of the Autodesk Software Products obtained pursuant to the Agreement, and return all documentation and ATC branded materials to Autodesk.

6. ATC ADMINISTRATIVE RESPONSIBILITIES 6.1. MAINTAINING E-MAIL AND COMMUNICATION.

Each Site must designate one person as the primary point of contact (“ATC Site Manager”) between the Site and its PM and/or Distributor. ATC Site Managers are required to have Internet and e-mail access in order to remain current with the Program and to receive special e-mail communications from Autodesk or Distributor. This ATC Site Manager must, among other things, use his/her best efforts to keep Site staff fully informed about ATC Program news, announcements and criteria, etc., as appropriate.

6.2. CHANGES TO ATC COMPANY AND SITE INFORMATION. Each ATC is required to notify Autodesk and Distributor of all changes that may affect their status as an ATC, including without limitation:

• Change of company ownership or company name; • Change of ATC company or Site name, address, email address, telephone, or fax, or Site Manager

name, address, email address, telephone, or fax; • Change in instructors employed at the Site; and/or • Change in the instructors’ personal qualifications on Autodesk Software Products.


EXHIBIT 1 PRODUCT AUTHORIZATIONS

Product Authorizations and Product Groups as of the Effective Date (subject to change as announced from time to time) are communicated by regional distributor separately either on the Program Portal, by email, or on the Autodesk Partner Locator, product specialization.


EXHIBIT 2 ADDITONAL REQUIREMENTS FOR PROVIDING E-LEARNING COURSES

This Exhibit 2 supplements the Guide by providing additional Program components, which are specific to ATCs that offer E-Learning Courses. To be able to offer Authorized Courses, in part or wholly, online, the ATC must meet the qualifying criteria in this Exhibit, as well as the duties and obligations in the main body of this Guide, must be in good standing with the Agreement, and must submit a proposal for online training, which must be approved by Autodesk, in its sole discretion, prior to the ATC offering Authorized Courses as E-Learning Courses. 1. PROPOSAL REQUIREMENTS

A proposal application form and completion guidance notes are available from the Distributor and the application must include:

1.1 Detailed explanation of which Authorized Courses are to be offered online; 1.2 List of Site(s) where video content will be recorded; 1.3 List of Autodesk Certified Instructors who will teach each Authorized Course; 1.4 Proof of Autodesk Certified Instructor status; 1.5 An outline script of the Authorized Course content to be posted online; 1.6 Description of IT infrastructure to support the proposed online training(s); and 1.7 Other information, which the ATC feels addresses the qualifying criteria in Section 2 of this Exhibit or which is

requested by Autodesk or Distributor. 2. QUALIFYING CRITERIA

Upon authorization under this Exhibit 2: 2.1 INSTRUCTORS. Each instructor must attain and maintain the Autodesk Certified Instructor credential when

teaching any products for which Autodesk offers the Certified Professional credential. 2.1.1 Each Authorized Course must be taught by an Autodesk Certified Instructor.. 2.1.2 If advertised and/or published, Autodesk Certified Instructor (s) must be available for the duration

of the Authorized Course to support trainees.

2.2 IT. Each ATC must possess and maintain the IT infrastructure to deliver and support E-Learning Courses. The delivery system must be able to:

• track and record attendance; • guide student through the course content (learning modules or live sessions); • control the trainee entering and progressing through the course content/modules; • take control of student screen for troubleshooting; and • permit file sharing.

2.3 COURSES. Each E-Learning Course Course must

2.3.1 be structured as topic and modules of manageable size for attention, retention and easy review; 2.3.2 be accompanied by an outline that provides a defined start and end, and a recommended sequence

of learning, and that states objectives and competencies, recommended learning path, assessment method and qualification criteria;

2.3.3 if advertised as preparation for a Professional Certification Exam, be based on certification objectives;

2.3.4 must include hands-on training focusing on training or improving Autodesk software use skill sets.

2.4 PROGRESS. Progress through the course must be dependent upon successful demonstration of competencies. Progress must not be based solely on attendance or on completion of viewing learning content.

2.5 CERTIFICATE OF COMPLETION. Approval for an E-Learning Course is limited to offering a training program equivalent to an Authorized Course at the Site. Authorized Courses receiving certificates of completion must provide the equivalent of one (1) day (no fewer than six (6) hours of) instruction by any one of these:

• online live instruction; • equivalent learning content; • a combination of online live instruction and learning content; or


• a combination of live instruction in the Site, online live instruction, and learning content.

Additionally, such a course must be begun and completed by the trainee within ninety (90) calendar days and the trainee must demonstrate completion with an assessment of competency and/or knowledge of the content presented.

2.6 TRAINEE SATISFACTION. Trainee satisfaction as described in Section 3.5 of the main part of the Guide must be met.

2.7 REPORTING. ATC must report to Autodesk quarterly on student numbers, attendance, progress, survey results as determined by trainee feedback through the Autodesk Evaluation System, and completion ratios.

site enrolment form - united association · 2017-02-07 · p a g e | 1 global membership training...

Documents