skyteam rebooking

SkyTeam Rebooking The industry-first alliance technology designed to keep customers moving during irregular operations Flight disruptions affect many people around the world each year Travelers worldwide are inconvenienced or stranded when trips are interrupted by flight delays, cancellations, and diversions. Before SkyTeam Rebooking, airlines were unable to rebook customers of another member airline, making it difficult for travelers to get on-the-spot help at airports. When customers are traveling on more than one airline they look for support from any member of the alliance. They don’t understand when an alliance member is unable to help them. These issues cause significant dissatisfaction among travelers. Any member can help all SkyTeam customers Our customers expect any member to assist when travel does not go as planned. And now it is possible. An industry first and more than five years in development, SkyTeam Rebooking makes ticket exchanges easy, fast and seamless when customers need it most. The first technical solution for the airline industry, enabling access to customer itineraries across multiple global reservation systems. Frontline agents of all SkyTeam’s member airlines can easily rebook customers onto another member’s flight using their own reservation system. SkyTeam is giving passengers the service they expect Simple. Seamless. A revolutionary airline-to-airline technology SkyTeam Rebooking is the first solution in the airline industry to provide airline ticket agents with access to customer itineraries across the alliance’s member airlines. The technology will keep SkyTeam customers on the move when airlines experience cancellations, delays or diversions. Working together when things go wrong ‧ Providing travelers with seamless travel experiences. ‧ Customers experiencing a disruption can request service from any SkyTeam member at the airport. ‧ Airport agents can access any member’s reservation system to assist passengers. ‧ Rebooking and ticket exchanges happen in minutes. Alliance-wide Service Recovery Committed to Simple. Seamless. Service Recovery. 14,500 + daily departures 630 + million customers annually 1,150 + destinations in over 175+ countries

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SkyTeam RebookingThe industry-first alliance technology

designed to keep customers moving during irregular operations

Flight disruptions affect many people aroundthe world each yearTravelers worldwide are inconvenienced or stranded when trips are interrupted by flight delays, cancellations, and diversions.

Before SkyTeam Rebooking, airlines were unable to rebook customers of another member airline, making it difficult for travelers to get on-the-spot help at airports.

When customers are traveling on more than one airline they look for support from any member of the alliance.

They don’t understand when an alliance member is unable to help them.

These issues cause significant dissatisfaction among travelers.

Any member can help all SkyTeam customers

Our customers expect any member to assist when travel does not go as planned. And now it is possible.

An industry first and more than five years in development, SkyTeam Rebooking makes ticket exchanges easy, fast and seamless when customers need it most.

The first technical solution for the airline industry, enabling access to customer itineraries across multiple global reservation systems.

Frontline agents of all SkyTeam’s member airlines can easily rebook customers onto another member’s flight using their own reservation system.

SkyTeam is giving passengers the service they expect

Simple. Seamless.

A revolutionary airline-to-airline technology SkyTeam Rebooking is the first solution in the airline industry to provide airline ticket agents with access to customer itineraries across the alliance’s member airlines.

The technology will keep SkyTeam customers on the move when airlines experience cancellations, delays or diversions.

Working together when things go wrong‧ Providing travelers with seamless travel experiences.

‧ Customers experiencing a disruption can request service from any SkyTeam member at the airport.

‧ Airport agents can access any member’s reservation system to assist passengers.

‧ Rebooking and ticket exchanges happen in minutes.

Alliance-wide Service

Recovery

Committed toSimple. Seamless. Service Recovery.

14,500+ daily departures

630+ million customers annually

1,150+destinations in over 175+ countries

ENHANCING AIRLINE HANDLING OF LARGE SCALE FLIGHT ... · ENHANCING AIRLINE HANDLING OF LARGE SCALE FLIGHT CANCELATION EVENTS THROUGH PRE-EMPTIVE REBOOKING Sanja Avramovic, Ph.D.