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TRANSCRIPT
Suncorp Group Limited Suncorp Group Limited
1
November 2015 Suncorp Group Limited
Suncorp Bank Debt Investor Presentation
2
Suncorp Group Limited
Suncorp Investor Update
3 Suncorp Group
5 Group Financial Results & Capital
19 Suncorp Bank – APS330
Agenda
34 Australian Mortgages
November 2015
29 Funding & Liquidity
Suncorp Group
3
November 2015 Suncorp Group Limited
Leading financial services brands in Australia and New Zealand
Top 15 ASX listed company
$16.8 billion market capitalisation* as at 18 November, 2015
$94 billion in group assets
14,500 employees in Australia and New Zealand
9 million customers
Issuer Credit Ratings of A+ / A1 / A+ with S&P / Moody’s / Fitch respectively
*Source: Bloomberg
Group Capital Structure
4
November 2015 Suncorp Group Limited
Surplus assets
Suncorp Group
GI Life Bank
General Insurance
Bank (Suncorp Metway Ltd)
Life
Shareholders Surplus returned to shareholders
Ordinary dividend – 60-80% of cash earnings
Distributable earnings
Maintain capital targets
• Suncorp Metway Ltd is the entity that issues senior debt instruments on behalf of the Bank
• General Insurance is the entity that issues sub-debt instruments on behalf of AAI Limited and SIF Limited
• Suncorp Group Limited is typically the entity that issues Basel III compliant CPS
Group Financial Results and Capital
5
November 2015 Suncorp Group Limited
Result overview ($m) (June 2015)
6
November 2015 Suncorp Group Limited
FY15 FY14 %∆
General Insurance NPAT 756 1,010 (25.1)
Bank NPAT 354 228 55.3
Suncorp Life NPAT 125 92 35.9
Business lines NPAT 1,235 1,330 (7.1)
Other (44) (26) 69.2
Cash earnings 1,191 1,304 (8.7)
Life Insurance write-down - (496) n/a
Other profit and acquisition amortisation (58) (78) (25.6)
NPAT 1,133 730 55.2
289 289 228 354 146 120 84
113
(263) (632)
493 883 1010 756
105
(60)
8 12
Suncorp Group business line NPAT ($m) (June 2015)
7
November 2015 Suncorp Group Limited
Profit diversification
FY12 FY13 FY14 770 600 1,330 1,235
FY15
Life market adjustments
Life underlying NPAT
General Insurance
Non-core Bank
Bank
General Insurance (June 2015)
8
November 2015 Suncorp Group Limited
$m FY15 %Δ General Insurance profit after tax 756 (25.1)
Reserve releases of $427 million
Natural hazards $473 million above allowance
GI CET1 1.40x PCA GWP up 0.1% with positive unit growth in Personal lines
Underlying ITR of 14.7% exceeding commitment to ‘meet or beat’ 12%
Reported ITR of 11.4%
A diversified insurance portfolio
November 2015 Suncorp Group Limited
Geographic diversification Market Share Diversified by industry class
Home and Motor Insurance Australia - 28%
Commercial Insurance Australia - 17%
Compulsory Third Party NSW - 27%
Compulsory Third Party QLD - 50%
QLD 30%
NSW 32%
VIC 21%
WA 8% Other
9%
Gross Written Premium by Geography
Motor 33%
Home 28%
CTP 15%
Gross Written Premium by Product
Commercial 24%
9
Distribution – trusted brands
November 2015 Suncorp Group Limited
Differentiated offerings, preserving core elements of each brand
10
Lead national brand: • Relieve stress • Competitive price positions
State based brand in NSW and VIC: • Providing certainty • Service excellence and
more comprehensive cover
Suncorp Insurance: • The must-have
Queensland insurance • Strong community
connections
National life stage brand: • Rewarding over 50s • Showing understanding • Delivering service
excellence
Personal Insurance market share in each State(1)
WA 15%
SA 15%
Vic 32%
Qld 34%
TAS 36%
NSW 29%
NT 11%
(1) Roy Morgan market shares (Jul 2015)
Suncorp Life (June 2015)
11
November 2015 Suncorp Group Limited
Individual in-force premiums up 5.6% Claims experience $8 million favourable Lapse experience $7 million favourable
Super new business up 23.4% driven by WealthSmart and Everyday Super
Strong growth in Direct sales via insurance brands
$m FY15 %Δ Underlying profit after tax 113 34.5 Market adjustment after tax 12 50.0 Life profit after tax 125 35.9
Suncorp Bank (June 2015)
August 2015 Suncorp Group Limited
12
$m FY15 %Δ Bank profit after tax 354 55.3
NIM improved to 1.85% Bank CET1 increased to 9.15%
Cost to income ratio down to 53.4% Deposit to loan ratio 65.3%
Home lending up 7.1% Business lending down 7.3%
Non performing loans down 20.1% Gross impaired assets down 34.5%
Suncorp Net Interest Margin Movements (June 2015)
13
November 2015 Suncorp Group Limited
1.72
%
1.85
%
0.21%
0.05%
(0.11%)
(0.01%) (0.01%)
2014 Bank NIM Lending Mix / Spreads Retail Funding Mix / Spreads
Wholesale Funding Mix/Spreads
Balance sheet management
Earnings on Invested Capital
2015 Bank NIM
Suncorp capital (June 2015)
14
November 2015 Suncorp Group Limited
$570m excess CET1 on a post-dividend basis
$m General Insurance Bank Life NOHC and
other entities Suncorp
Group total
CET1 3,069 2,802 438 320 6,629
CET1 target 2,298 2,678 334 106 5,416
Excess (pre-div) 771 124 104 214 1,213
Dividend (643)
Excess (post-div) 570
CET1 coverage ratio (pre-div) 1.40x 9.13% 1.77x
CET1 targets 1.05x 8.75% Amount equal to sum of PCA plus a target
excess
15
November 2015 Suncorp Group Limited
Aps330 Capital (Sept 2015)
CET1 position relative to peers Capital (CET1 ratio)
8.22%
8.53%
8.70% 8.81% 8.82%
9.13%
8.86%
Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15
Note: The Bank’s CET1 ratio decreased from Jun-15 to Sep-15 following the declaration of the Suncorp Group dividend in August.
8.86% 8.17%
8.91% 9.20% 9.10% 9.00% 9.94%
SUN Regional 1 Regional 2 Major 1* Major 2 Major 3 Major 4
CET1 source: regulatory CET1 per latest company disclosures. Majors as at Jun-15, Regional 1 as at Aug-15 and Regional 2 as at May-15. Major 1 is a pro-forma ratio post capital raising.
Strong capital position
Growth opportunities
16
November 2015 Suncorp Group Limited
Suncorp market shares
#Vero and AAI ^Residential mortgages `In-force individual risk premiums Australia.
Potential to grow to natural market share in targeted segments
Suncorp Bank^ 3%
Suncorp Life` 5%
Incremental growth opportunities in markets where we are a
leading player
Home and Motor Insurance
29% QLD CTP 51%
OUR HOW
Growth opportunities from entering new markets and expanding in
existing markets
CI Aust
16% CI NZ
25% PI NZ#
24% CTP NSW
21%
Customer
17
November 2015 Suncorp Group Limited
A strengthened customer franchise
• Industry leading satisfaction in key business lines
• 4 of the top 5 most advocated national insurance brands
• Improved retention
• Deeper relationships
• Attracting new customers
Strong outcomes across the Group
82 79
87 85
83
88
Motor Home Bank
Industry leading customer satisfaction
84 82
84
Industry average Jun 14 Jun 15
Unlocking the value of our 9 million customers
18
November 2015 Suncorp Group Limited
Optimised Platform
Connected customers
Simplified systems
Underpinned by Business Intelligence
Sitting within a secure and scalable cloud
Supported by a unique way of working SERVICE
CULTURE INNOVATION RELENTLESS EXECUTION AGILE/ LEAN PARTNERING
BANK LIFE GENERAL INSURANCE CORPORATE
DATA LAKE SUNCORP DATA SERVICES
CLOUD ENVIRONMENT
Suncorp Bank – APS330 Sept 2015 Update
19
November 2015 Suncorp Group Limited
Suncorp Bank (Sept 2015)
20
November 2015 Suncorp Group Limited
Australia’s leading regional bank
Branch, Business Centres as at Sep 2015. Customer figures at Dec 2014. Mobile Banking App won the QLD iAward, June 2014.
• Total customer base of 1,059,000
• Network of 200+ branches & business centres
• Award-winning Mobile Banking App
New South Wales 41 branches
3 business centres
Queensland 124 branches
7 agencies 12 business centres
South Australia
1 branch 1 business centre
Victoria 9 branches
2 business centres
Tasmania 1 branch
ACT 2 branches
Western Australia 12 branches
1 business centre
Home lending up 2.9% Business lending down 1.7%
Bank CET1 8.86% comfortably within the 8.50%-9.00% target range
Non performing loans down 7.8%
Gross impaired assets down 7.3%
Suncorp Bank lending portfolio (Sept 2015)
21
November 2015 Suncorp Group Limited
Conservative approach to growth
Housing 81% (up 2.9%)
Comm/SME 10%
(down 1.4%) Agri 8%
(down 2.0%) Consumer
1% (down 3.9%)
Lending assets $53 billion 73% business lending exposures <$10m
< $5m 55%
$5-$10m 18%
$10-$25m 20%
$25-$50m 7%
21
Suncorp Bank lending portfolio (Sept 2015)
22
November 2015 Suncorp Group Limited
Now significantly de-risked with 80% mortgage portfolio
Summary Portfolio Metrics
Jun 2009
Sept 2015
Exposures over $50m 121 0
Impaired assets $1,474m $202m
Impairment losses $710m $6m
Jun 2009 Lending portfolio ($54.4 bn)
Sep 2015 Lending portfolio ($53 bn)
Housing 52%
Com/ SME 10% Agri
6%
Corporate &
Property 30%
Housing 52%
Com/ SME 10% Agri
6%
Corporate &
Property 30%
Housing 81%
(up 2.9%)
Comm/ SME 10%
(down 1.4%) Agri 8% (down 2.0%)
Consumer 1%
(down 3.9%)
Mortgage portfolio (Sept 2015)
November 2015 Suncorp Group Limited
Retail FY14 HY15 Sep15 Owner Occupier 69.5% 68.9% 69.1% Investor 30.5% 31.1% 30.9% Interest Only 22.1% 23.7% 24.4% Low Doc 3.2% 2.7% 2.0% Direct 40.3% 39.4% 36.5% Broker 59.7% 60.6% 63.5% Mortgage Insured 47.8% 44.7% 38.4% Not Mortgage Insured 52.2% 55.3% 61.6% Fixed 20.9% 20.8% 19.8% Variable 79.1% 79.2% 80.2% Average Loan size $218,488 $219,800 $224,536 LVR Group (0.00% - 80%) 59.2% 61.7% 65.6% LVR Group (80.01% - 90%) 24.0% 24.8% 23.3%
LVR Group (90.01% and above) 16.7% 13.5% 11.0% 90 days+ past due 0.93% 0.78% 0.67% Impairment losses to Gross Loans 0.06% 0.06% 0.06% Specific Provisions 0.01% 0.01% 0.01% Loss Rate 0.004% 0.001% 0.001%
LVR Distribution
23
Loan Type
Owner Occupier
69.1%
Investor 30.9%
QLD 51%
NSW/ ACT 28%
VIC/SA/Other 13%
WA 8%
Geography
Fixed 19.8%
Interest Type
24.2%
14.1%
27.3%
11.3% 12.0%
9.6%
1.5% 0 - 60% 60.01 - 70% 70.01 - 80% 80.01 - 85% 85.01 - 90% 90.01 - 95% 95%+
Variable 80.2%
Housing loans – New Originations (Sept 2015)
24
November 2015 Suncorp Group Limited
Improved LVR mix
• Continued improvement in quality of new home lending
• Significant improvement in risk grades at origination
• Portfolio LVR mix continues to shift toward sub-80% lending
New mortgage originations by LVR
67% 69% 72% 80% 86% 89% 83% 89%
8% 10% 15%
13% 11% 8%
12% 8%
25% 21% 13% 7%
4% 3% 5% 2%
Dec-13 Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15
<80% 80.01% - 90% 90.01% +
0.92% 0.98%
1.03% 0.93%
0.81% 0.74% 0.77% 0.78%
0.67%
0.06%
0.52%
0.01%
Sep-13 Dec-13 Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15
Total home lending Home lending impaired Past due non-hardship HL Loss Rate
Credit quality (Sept 2015)
25
November 2015 Suncorp Group Limited
Impaired and non-performing loans both down significantly
Gross impaired loans by segment ($m)
28 33 38 31 28
163 162 151 125 119
90 67 63
62 55
Sep-14 Dec-14 Mar-15 Jun-15 Sep-15
Retail lending Agribusiness lending Commercial/SME lending
Past due home loans (% gross home loans)
Realising benefits from improved lending asset quality underpinned by enhanced risk management capability
APS 330 Credit quality (Sept 2015)
26
November 2015 Suncorp Group Limited
Impairments • Impairment losses of $6 million demonstrates Suncorp Bank’s focus on risk management and improved credit quality.
0.04%
0.13%
0.18% 0.17% 0.15%
0.14%
0.11%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
0.26%
0.38%
0.27% 0.28% 0.28% 0.29%
0.18%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
Impairment losses to gross loans Net impaired loans to gross loans
SUN’s target range
10-20bps
Source: Latest peer financial reports
Risk Position (Sept 2015)
November 2015 Suncorp Group Limited
Commercial (SME) asset growth and credit quality
27
• Portfolio contracted 1.4% to $5.3 billion
• Credit quality is within risk tolerances with impaired assets declining 12.7%
• The Bank continues to write low-risk, well secured business lending within its target market
• The portfolio is heavily weighted towards less than $5 million lending, with 99% of customer groups within this range.
• By value, more than 55% of the portfolio consists of customer groups with an average exposure of less than $5 million.
Commercial (SME) ($m)
5,297 5,472 5,531 5,553 5,666 5,746 5,772
5,576 5,593 5,447 5,353 5,278
1.56
%
1.56
%
0.88
%
0.88
%
1.00
%
2.05
%
0.88
%
0.86
%
1.20
%
1.16
%
1.16
%
1.05
%
Dec-12 Mar-13 Jun-13 Sep-13 Dec-13 Mar-14 Jun-14 Sep-14 Dec-14* Mar-15* Jun-15* Sept-15*
Commercial portfolio ($m) Impaired assets/Total portfolio (%)
Note: From Dec-14 the remainder of the Bank’s Non-core Portfolio was included in the Commercial/SME portfolio.
Risk Position (Sept 2015)
November 2015 Suncorp Group Limited
Agribusiness asset growth and credit quality • Portfolio contracted 2.0% to
$4.3 billion
• Credit quality is within risk tolerances with impaired assets declining 21.2%
• The Bank continues to exercise care and caution with its approach to risk selection in the agribusiness sector
• The portfolio is heavily weighted towards less than $5 million lending, with 93% of customer groups within this range.
Agribusiness
4,039 4,125
4,311 4,389
4,484 4,560 4,624 4,575 4,534 4,498
4,400 4,312
2.46
%
2.20
%
3.22
%
3.77
%
4.06
%
4.58
%
4.50
%
3.56
%
3.58
%
3.36
%
2.83
%
2.75
%
Dec-12 Mar-13 Jun-13 Sep-13 Dec-13 Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Agribusiness portfolio ($m) Gross impaired assets/Total portfolio (%)
28
Funding & Liquidity
29
November 2015 Suncorp Group Limited
Long Term Funding Profile ($m)
30
November 2015 Suncorp Group Limited
0
200
400
600
800
1,000
1,200 D
ec 1
5
Jan
16
Mar
16
Apr
16
May
16
Aug
-16
Sep
16
Dec
16
Feb-
17
Mar
17
Apr
17
Oct
17
Nov
17
Dec
17
Apr
19
Aug
19
Nov
19
Apr
20
Oct
-20
Covered Senior Unsecured (Domestic) Senior Unsecured (Offshore)
Funding and Liquidity
31
November 2015 Suncorp Group Limited
Diverse access to funding markets
Deposit to loan ratio
Issue Date Amount Tenor Covered Bond
Oct 2014 A$950m 5yr FRN/5yr Fixed
Nov 2012 A$600m 5yr Fixed
Jun 2012 A$1.1bn 4.5yr Fixed
Senior Unsecured (Benchmark)
Oct 2015 A$750m 5yr FRN/Fixed
Apr 2015 US$600m 5yr Fixed
Sep 2014 GBP250m 3yr FRN
Apr 2014 A$750m 5yr FRN
Mar 2014 US$850 3yr FRN/Fixed
Apr 2013 A$750m 3yr FRN
Private Placements
Nov 2015 Outstandings US$290m Offshore Private Placements
Nov 2015 Outstandings A$1.38bn Domestic Private Placements
RMBS
Mar 2015 A$1.25bn 4yrs weighted average
May 2013 A$1.15bn 4yrs weighted average
• Strong Bank issuer credit rating of A+ / A1 / A+ creates genuine competitive advantage to other regional banks
• Modest term funding requirements for FY15/16
• The bank continues to look for strategic opportunities to lengthen and diversify term funding from established, well recognised domestic and offshore programmes
o Short Term Wholesale supported by strong domestic fund appetite with diversity into offshore CP markets
o During FY15 the Bank executed RMBS, covered bond and senior unsecured transactions in the A$, GBP and USD markets.
o Suncorp Bank has historically issued in A$, US$, EUR, GBP, JPY & Asian currencies with all funds swapped into A$
Diversification of Funding Profile
32
November 2015 Suncorp Group Limited
November 2015
• Suncorp Bank’s Funding profile has diversified to include multi-currency and longer tenor issuance.
• Suncorp Bank has access to a wide range of wholesale funding markets with a proven ability to execute transactions.
* Charts do not include Preference Shares
Domestic, $3,630,
28%
Offshore, $2,462,
19% Covered, $2,650,
21%
RMBS, $3,366,
26%
Sub Debt, $742 , 6%
Asset Class
AUD, 81%
USD, 15%
GBP & EUR, 4%
Currency Class
23%
26%
10%
15%
26%
1yr 2yr 3yr 4yr 5yr and over
Remaining Tenor
33
November 2015 Suncorp Group Limited
Liquid Assets transitioned to LCR (June 2015) Components of Liquid Assets ($bn) Components of LCR ($bn)
1.2 1.6 1.9 3.6 2.8
9.7 7.7 6.2
5.3 5.0
4.2
4.2 4.2
4.0 4.3
01-Jan-00 02-Jan-00 03-Jan-00 04-Jan-00 05-Jan-00
Cash, Govt, Semi-govt Bank, NCD, Bills, RMBS, Supra, Covered Bonds Internal RMBS
Jun 13 Dec 13 Jun 14 Dec 14 Jun 15
15.1
13.5 12.3 12.9
12.1
3.6
7.1
2.8
6.3
4.8
1.3
4.8
1.3
1 2 3 4 5
HQLA assets CLF
Required LCR qualifying liquid assetsBuffer
31 Dec 14 30 Jun 15
100% LCR
100% LCR
119% LCR
118% LCR
The Bank’s transition to Basel III APS210 Liquidity standards has changed the composition of the Bank’s liquid assets. The median LCR since implementation from 1 January to 30 June 2015 was 120%. The LCR at 30 June 2015 was 118%.
LCR defined as Liquidity Coverage Ratio. CLF defined as Committed Liquidity Facility
Australian Mortgages
34
November 2015 Suncorp Group Limited
35
November 2015 Suncorp Group Limited
• Suncorp has a custom built origination system called Sunloans
• This system has an automated decision engine model (scorecard) which reflects the Bank’s risk strategy and underwriting criteria
• Underwriting that is not approved via the scorecard is completed by accredited Suncorp staff under a Delegated Credit Authority approved by the Chief Risk Officer *
• Aggregators/ Brokers have no approval authority
• Post approval, audits are performed regularly by the hindsight review team and QBE LMI for LMI loans
Approved
Suncorp Central Processing Area
SUNCORP CENTRES
211 offices nationwide
AGGREGATORS 22 nationwide
Automated Credit Scoring Model
‘Sunloans’
37% 63% Customer
Referred
Delegated Credit Authority ‘DCA’
Declined
58%
31%
11%
Referred Approved
Declined Approved
65%
11%
Home loan underwriting process
Suncorp Bank mortgage portfolio
* Delegated by the Chief Risk Officer to Executive Manager Credit Oversight and Assurance for Delegated Credit Authority below Banking Credit.
14 in-branch lenders
* All percentages as at September 2015
36
Suncorp Group Limited
Suncorp Bank mortgage portfolio Underwriting criteria & valuation requirements Underwriting Criteria Valuation Requirements
Overview: • Underwriting criteria is built into Suncorp’s automated Credit Scoring Model – • Credit Bureau reports required for all borrowers. Where report is not satisfactory, loan
is referred via the scorecard to a higher approval authority for decision • Delegated Credit Authorities are held in the Banking Credit team and selected
Lending Staff who are achieving benchmark results in Compliance
Overview: • All valuations are undertaken by Accredited Panel Valuers appointed by Suncorp • Suncorp utilises approx. 120 valuers nationwide • Independent valuations undertaken for approx. 85% of loans on Suncorp’s balance
sheet
Serviceability: • Customer serviceability determined via an assessment of affordability using the
greater of the “floor” rate (5 year BBSW average for the previous quarter + 3% buffer + an overlay of 156bps) or the actual Customer product rate + 2%
• Confirmation and stability of employment investigated and appropriate income details required
• To verify loan affordability, Minimum Household Living Expenses are adopted if they are higher than the customer’s actual living expenses. These allowances are updated quarterly and align with recognised indices
Valuations are required: • Loans with LVR > 70% (subject to the purpose & loan amount) • For metro properties if loan amount > $500,000 ** • For non metro properties if loan amount > $300,000 ** • Suncorp valuations are processed via the valuation management system (VMS),
which is a fully automated system supplied by Core Logic that links the Bank to the Valuation firms – the selection of a valuer is random and controlled by the system.
• Credit Policy and valuation rules are applied via the valuation decision maker (VDM), which determines the type of valuation to be used for a particular scenario.
• Lenders / Banking Credit can override the system and request a full valuation. ** If the LVR is <= 80% and the loan amount is < $1M, a valuation may not be required if the contract of sale is acceptable and the Bank can validate same**
Acceptable loan security: • Parameters establish acceptable security types, acceptable geographic locations,
maximum LVR and maximum loan amounts for particular locations • For fully verified loans, maximum LVR (inclusive of LMI fee) is capped at 95% LVR • All loans are supported by registered 1st mortgage with full recourse to the borrower
Panel valuers are individually accredited based on: • Industry qualifications • Current professional development certificates • Minimum $1m professional indemnity insurance cover • Approval by Suncorp Banking Credit and LMI sign off
November 2015
37
Suncorp Group Limited
Broker Accreditation Requirements Overview of Mortgage Brokers
Formal accreditation process: • Must have ASIC issued Australian Credit License or be appointed as a Credit
Representative by a license holder
• be a member of an approved Aggregator group
• Must be a member of the Mortgage and Finance Association of Australia or Finance Brokers Association of Australia (MFAA or FBAA)
• Cannot be registered without full industry accreditation (e.g. National Consumer Credit Protection (NCCP) training)
• Ongoing training requirements also need to be achieved
Broker responsibilities: • Act as intermediaries between the borrower and Suncorp in the initial phase of
mortgage origination
• Act solely as originators of loan applications and have no authority to perform any part of the loan assessment, approval or servicing
• Validation of employment and income data conducted by Suncorp staff
Experience and training (administered by Aggregators): • Must have a minimum of 2 years industry experience
• Must be a member of the Mortgage and Finance Association of Australia or Finance Brokers Association of Australia (MFAA or FBAA) and be personally identified (e.g. 100-point check)
• Have a Certificate IV in Mortgage Lending
• Subject to clear Australian Federal Police checks
• Must hold Professional Indemnity Insurance
An annual review process is performed by Channel Management on Aggregator relationships and includes: • The quality/quantity of mortgage applications
• Percentage of Suncorp business and arrears
• Portfolio trends compared to industry averages
• Changes in ownership
• Fraudulent and suspicious activity
Suncorp Bank mortgage portfolio Mortgage brokers
November 2015
38
Suncorp Group Limited
Customer Contact Strategy (Collections)
Mitigation Strategy (Recoveries)
Legal Process and Asset Realisation (Repossessions) Day 1 – Day 60 Day 60 – Day 90 90 + Days
• System generated arrears notice sent on Day 7
• After Day 7 continuous contact via predictive dialler
• Aim to elicit “Promise to Pay”
• 14 full-time Officers dedicated to covering outbound calls
• 5 full-time Officers dedicated to covering inbound calls
• Default Notice / Notice to Exercise Power of Sale 30 days
• Staff target 80-85 contacts per person per day
• Customer transferred to Late Collections Team (5 staff)
• Notice to Quit issued
• Strict adherence to NCC Guidelines
• Approval of Hardship Cases on application basis
• QBE LMI send arrears report at 60 days
• Lodge Statement of Claim with Supreme Court
• File Writ of Possession
• Judgement and execute warrant for vacant possession
• Obtain valuation, recommend real estate agent and complete any capital works as required
• Repossessions Team focus on loss mitigation strategy (5 staff)
• Auction and sale of property
• LMI claim made for any shortfall
Suncorp Bank mortgage portfolio Comprehensive arrears management
November 2015
Investor Reporting
Contacts
Suncorp Group Limited
Simon Lewis Adam Parry Katie Taylor-Groth
Executive Manager Funding Institutional Relationship Manager Institutional Relationship Manager
[email protected] [email protected] [email protected]
07 3362 4037 07 3362 4031 07 3362 4049
For further information on Treasury Funding please go to http://www.suncorpbank.com.au/financial-services/treasury/wholesale-funding
November 2015
39
November 2015 Suncorp Group Limited
Important disclaimer
This presentation contains general information which is current as at 18th November 2015. It is information given in summary form and does not purport to be complete.
All amounts are in Australian dollars unless otherwise stated.
It is not a recommendation or advice in relation to Suncorp or any product or service offered by Suncorp or any of its subsidiaries. It is not intended to be relied upon as advice to investors or potential investors, and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice, when deciding if an investment is appropriate.
This report should be read in conjunction with all other information concerning Suncorp filed with the Australian Securities Exchange (ASX).
The information in this report is for general information only. To the extent that the information may constitute forward-looking statements, the information reflects Suncorp’s intent, belief or current expectations with respect to its business and operations, market conditions, results of operations and financial condition, capital adequacy, specific provisions and risk management practices at the date of this report. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks and uncertainties, many of which are beyond Suncorp’s control, which may cause actual results to differ materially from those expressed or implied.
Suncorp undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this report (subject to ASX stock exchange disclosure requirements).
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