slides : 10 reasons for gst implementation failure

GST

REASONS FOR GST IMPLEMENTATION PROJECT MANAGEMENT

10FAILURE

Presented bySYNERGY TAS

Presented bySYNERGY TAS10 REASONS FOR GST IMPLEMENTATION PROJECT MANAGEMENT FAILURE

10NOT BEING CRYSTAL CLEAR ABOUT THE SCOPE OF GST IMPLEMENTATION PROJECT

Not knowing what to do and that expected to complete a project is the cause of implementation failure.

W h e n p l a n n i n g f o r G S T i m p l e m e n t a t i o n , t h e s c o p e

m u s t b e c o m p r e h e n s i ve , d e t a i l e d a n d c r y s t a l c l e a r t o

t e a m m e m b e r, s t a ke h o l d e r s a n d p r e f e ra b l y t h e w h o l e

o r g a n i s a t i o n t o l ay t h e f o u n d a t i o n f o r i t s s u c c e s s .


9NOT GETTING DEPARTMENTAL HEAD AND TEAM’S BUY-IN

E s p e c i a l l y t h e s u p p o r t f r o m key s t a ke h o l d e r s s u c h a s :

G S T i m p l e m e n t a t i o n r e q u i r e s

p r o j e c t t e a m t o g e t t h e

d e p a r t m e n t a l h e a d s a n d t h e i r

s e n i o r exe c u t i ve’ s f u l l s u p p o r t .

Support f rom senior management to avoid interna l conf l i c ts and contr ibuted to pro ject success

support on changes in s tandard operat ing procedures and a l locat ion of budget and resources

Directors +

to obta in the requi red manpower a l locat ion and get t ing new recru i t

Human Resources+

acceptance and adopt ing new documentat ion and pr ic ing pol icy

Sales Department+purchas ing documentat ion and payment po l i cy to fac i l i te input tax c la im

Purchasing+


8

UNDEFINED TEAM ROLES & RESPONSIBILITIES

I t i s e s s e n t i a l t h a t eve r yo n e i nvo l ve d

i n t h e p r o j e c t t e a m u n d e r s t a n d s w h a t

t h e i r ro l e a n d w o r k i s , a n d h o w i t fi t s

i n t o t h e G S T p r o j e c t a s a w h o l e a n d t o

w h o m t h ey w i l l b e r e p o r t i n g .

E s p e c i a l l y w h e n i t i nvo l ve s l i a i s i n g

w i t h ex t e r n a l p a r t i e s s u c h a s

c o n s u l t a n t a n d s o f t w a r e d eve l o p e r. I t

w i l l c a u s e c o n f u s i o n t o t h e ex t e r n a l

p a r t y w h o m t h ey a r e a n s w e ra b l e t o

a n d w h o m t h ey g e t i n f o r m a t i o n f r o m .

Leav ing team members in the dark on the i r expected ro le, resu l t in underut i l i sat ion and inef f i c iency of the i r per formance. On top of that , i t wi l l resu l t in unnecessary conf l i c ts.


7NEVER BUDGET PROPERLY

I f yo u f a i l t o h ave a b u d g e t a l l o c a t i o n i n

p l a c e b e f o r e yo u s t a r t yo u r G S T

I m p l e m e n t a t i o n P r o j e c t , yo u m ay n o t b e

g i v i n g yo u r G S T t e a m a c c e s s t o t h e

r e s o u r c e s t h ey r e q u i r e t o e n s u r e a

s u c c e s s f u l I m p l e m e n t a t i o n .

Pro ject fa i lure ar i s ing f rom lack of documentat ion and reasonable budget . With lack ing of fund a l locat ion on t ra in ing, th i rd par ty adv ice and manpower recru i tment wi l l not be f ru i t fu l .


6

WEAK COMMUNICATION AND SHORT OF REGULAR MEETING

C o m m u n i c a t i o n s e r ve s a s a f o u n d a t i o n f o r

p l a n n i n g . A l l t h e e s s e n t i a l i n f o r m a t i o n m u s t

b e c o m m u n i c a t e d t o t h e m a n a g e r s w h o

i n - t u r n m u s t c o m m u n i c a t e i n t h e G S T p l a n s

s o a s t o i m p l e m e n t t h e m .

W i t h o u t a p ro p e r c o m m u n i c a t i o n a n d

t ra n s p a re n c y a m o n g t h e G S T t e a m a n d a l l

s t a ke h o l d e r s t o r e p o r t o n c h a n g e a n d

c u r r e n t s t a t u s , yo u r G S T I m p l e m e n t a t i o n

P r o j e c t i s s c a t t e r e d a n d s t a n d s a h i g h e r r i s k

o f f a i l u r e .

GST Pro jects fa i l s when i t lacks t ransparency and c r i t i ca l dec is ion making. Act ions were not e f fect ive ly communicated.


Support f rom senior management to avoid interna l conf l i c ts and contr ibuted to pro ject success

5

BEING OVERLY-OPTIMISTIC WITH DEADLINES

A l w ay s m i s s i n g d e a d l i n e s c r e a t e s a n a t m o s p h e r e o f

d i s t r u s t f o r yo u r s t a ke h o l d e r s , t h e G S T t e a m m e m b e r m ay

a l s o b e g i n t o q u e s t i o n t h e i r o w n a b i l i t y t o l e a d t h e p ro j e c t

t o c o m p l e t i o n .

Lowered team sp i r i t and g iv ing unnecessary pressure to the team members wi l l fur ther deter iorate the i r ab i l i ty to act through.


4

GST PROJECT IS INFLEXIBLE TO CHANGES

I t i s n eve r a g o o d t h i n g w h e n t h e s c o p e o f yo u r G S T p r o j e c t

c h a n g e s a n d t h i s c a n u s u a l l y b e avo i d e d w i t h p r o p e r p r o j e c t

p l a n n i n g . H o w eve r w i t h G S T b e i n g a b ra n d n e w i t e m f o r l e a r n i n g

f o r a l l , i t i s n o t a l w ay s e a s y t o c o m e o u t w i t h a b u l l e t p ro o f p l a n

f r o m t h e s t a r t i n g l i n e i t s e l f. T h e r e f o r e u n l i ke c o nve n t i o n a l p r o j e c t ,

G S T i m p l e m e n t a t i o n m u s t b e a d a p t a b l e a n d h av i n g a “ P l a n B ” i n

c a s e i t d o e s n o t h a p p e n a l o n g t h e w ay i s i m p e ra t i ve .

Team at t i tude and adaptabi l i ty towards change i s c ruc ia l in success fu l GST implementat ion.


3

LACK SYSTEM THAT APPROVES AND TRACK CHANGES IN IMPLEMENTATION PLAN

I t i s a c c e p t e d t h a t G S T p r o j e c t p l a n w i l l s u b j e c t t o c h a n g e ,

a n d a l s o t h e p r ev a i l i n g t a x l aw i s s u b j e c t t o c o n s t a n t

u p d a t e s a n d a m e n d m e n t s . T h e r e f o r e i t i s i m p o r t a n t t o

e s t a b l i s h a p r o c e s s t o t ra c k c h a n g e s i n t a x l aw a n d

a p p r ove u p d a t e d a p p r o a c h a s t o G S T i m p l e m e n t a t i o n . T h i s

a l l o w s t o c h e c k o n t h e a l l o c a t e d b u d g e t a n d ke e p t ra c k o f

t i m e a n d r e s o u r c e s ’ av a i l a b i l i t y t o c o m p l e t e t h e G S T

P r o j e c t .

Changes in law, scope, t iming, respons ib i l i ty, approach, pass or fa i l c r i te r ia , cor rect ive act ion processes, and s ign of f. . . A l l these requi re e f fect ive qual i ty assurance s t rateg ies.


2

AN INEXPERIENCED OR UNTRAINED TEAM

G S T I m p l e m e n t a t i o n r e l i e d h e av i l y o n h av i n g t h e b e s t a n d

r i g h t p e o p l e i nvo l ve d . S t a f f t ra i n i n g a n d ex p e r i e n c e i n c h a n g e

m a n a g e m e n t a r e v i t a l t o p r o d u c i n g a n e f f e c t i ve a n d e f fi c i e n t

G S T I m p l e m e n t a t i o n P r o j e c t t e a m .

Work towards enhanc ing pro ject per formance v ia e f fect ive team bui ld ing and technica l sk i l l deve lopment .


1NOT ALIGNING GST PROJECT STRATEGY WITH THAT OF THE ORGANIZATIONG S T I m p l e m e n t a t i o n w h i c h f o l l o w s t h e t ex t b o o k p r o c e d u r e s o n G S T h a s

s o m e t i m e s r e s u l t e d i n u n d e r m i n i n g o f b u s i n e s s s t ra t e g y. O ve r l y r i g i d

i m p l e m e n t a t i o n o f G S T i m p o s e d d ra c o n i a n s i n g u l a r m o d e o f

d o c u m e n t a t i o n a n d l ev y h a r s h r e s t r i c t i o n o n s a l e s a n d p u r c h a s i n g

p r o c e d u r e o n t h e c u s t o m e r s a n d s u p p l i e r s .

T h i s u s u a l l y h a p p e n s w h e n t h e G S T t e a m o n l y c o m p r i s e s o f b a c k o f fi c e

p e r s o n n e l s u c h a s t h o s e w h o a r e s o l e l y f r o m a c c o u n t i n g a n d a d m i n i s t ra t i ve

o f fi c e s w h e r e t h e i r s o l e o b j e c t i ve i s t o a c h i eve G S T c o m p l i a n c e . G S T t e a m

s h o u l d a l s o i nvo l ve s p a r t i c i p a t i o n o f s a l e s a n d f ro n t o f fi c e p e r s o n n e l t o

r e s u l t i n a b e t t e r b a l a n c e . T h i s c r e a t i o n o f a l t e r n a t i ve m e t h o d i s b e l i eve d

t o b e m o r e b u s i n e s s f r i e n d l y a n d i n l i n e w i t h c o r p o ra t e’ s b u s i n e s s s t ra t e g y.

Better mix in GST team prov ides a more ho l i s t i c perspect ive GST implementat ion, th is i s in l ine wi th bus iness s t rategy.

GST

Presented bySYNERGY TAS

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slides : 10 reasons for gst implementation failure

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