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Program Design: Request for Proposals (RFPs)
3. Writing the RFP – Program Design
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Process and
Procedure
Program Design
and Delivery
The Two Sides of an RFP
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I. Overview, goals and outcomesII. Participant eligibility criteria
and target populationIII. Mandatory program design
featuresIV. Service delivery requirementsV. Proposal narrative instructionsVI. Evaluation criteria and rating
system
The Elements of Program Design in the
RFP
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Overview/Goals Background and purpose of
WIA Vision for youth services Local challenges Long-term outcomes Local data
Overview, Goals and Outcomes
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Participant Eligibility
Explain WIA eligibility Define in-school and out-
of-school Provide potential target
subpopulations
Participant Eligibility Criteria and Target
Population
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14-21 years old ANDQualify as low-income
ANDHave at least one
barrier to employment
WIA Youth Eligibility
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Barriers to Employment
a. Deficient in basic skillsb. School drop-outc. Homeless d. Runawaye. Foster Childf. Parenting or pregnantg. Offenderh. Requires additional assistance to
complete education or secure employment
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• Receives cash payments through public assistance
• Income does not exceed poverty line or 70% of lower living standard income level
• Receives food stamps
• Homeless• Foster Child• Individual with a
disability who earns income below poverty line or receives public assistance
Who is a Low-Income Individual?
A youth who meets any one of these criteria
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In-School YouthYouth enrolled and attending any school
Out-of-School YouthYouth not attending any school who do not have a diploma or GED; youth with GED/diploma but are basic skills deficient
30% of WIA funds must expended on out-of-school youth
In-School v. Out-of-School
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1) Tutoring2) Alternative school3) Work experience4) Occupational skills
training5) Summer
employment linked to academic and occupational skills
6) Leadership7) Supportive
services8) Adult
mentoring9) Guidance and
counseling10)Follow-up
services for 12 months
Ten Elements that Must Be Available
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Direct Impact
Indirect Impact
Impact of WIA Program Elements
on Performance Measures
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Service Delivery
1. Single Organization Model -- One organization provides all core services including the 10 elements
2. Central Broker Model -- Central organization receives funding and designates specific contractors to deliver specific services
3. Case Management Model -- One organization for intake/case management. Other organizations for the 10 elements.
Three potential structures:
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Allows for single accountability
Seamless service delivery
BUT few are equipped to offer all services
1. One Organizatio
n Delivers All
Services
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Requires central organization to conduct secondary bidding
Requires central organization to hold subcontractors accountable
2. Central Broker
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Allows providers with specialized expertise to provide specific elements
Requires multiple service provider contracts
Case manager-youth relationship sometimes difficult to maintain
3. A Case Manageme
nt Organizati
on
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Youth-driven Easy to navigate Physically accessible to
youth Comprehensive Connective to the one-stop
Basic Service Delivery
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Proposal Narrative
Instruct applicants on what they should include in their response
Ensure that applications can be compared
Provide information to the applicant about the relative importance of each section
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Sample Instructions
• One-page proposal summary highlighting outcomes, goals, services and partnering agencies
• One-page budget narrative• Budget forms• Program design worksheets• Letters of commitment from all
partnering organizations
Example:
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Proposal Narrative Sections Worth
1) Local Goals and Challenges 5%
2) Program element(s) and service delivery
30%
3) Outcomes and Outputs 15%
4) Assessments 15%
5) WIA Performance Measures 5%
6) 12 Month Follow-Up Activities 10%
7) Program Management 5%
8) Budget Narrative and Timeline 15%
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• Describe the relationship of the proposed services and activities to local goals and challenges
• Describe how proposed services and activities will contribute to the development of a comprehensive youth service delivery system
• Describe how proposed services and activities will lead to the attainment of local long-term workforce development goals
1. Local Goals and Challenges
Sample Questions:
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• Elements included• Commitments from other agencies• Service coordination• Evidence of program success• Demographics of target population
and recruitment strategies• Number of youth to be served• Where and how services will be
delivered
2. Program Elements and Service Delivery
Sample Questions:
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• Describe the planned short-term outcomes for each program element provided
• Describe program outputs
3. Outcomes and Outputs
Sample Questions:
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• Describe the intake assessments to be used
• Describe and justify assessments and process used to measure youth success
4. Assessments
Sample Questions:
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• Describe WIA performance measures addressed by these services
• Describe the relationship of services to successful attainment of the measures
5. WIA Performance Measures Addressed
Sample Questions:
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• Describe follow-up activities to be conducted OR
• Describe how relationship with youth will transition to follow-up provider
• Describe methods to ensure communication with program participants after exit
• List examples of follow-up activities so that vendors understand that follow-up is more than a phone call or letter
6. 12 Month Follow-Up
Sample Questions:
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• Describe organizational capacity and staff qualifications
• Describe how reporting requirements will be met
• Describe how program success will be monitored
7. Program Management
Sample Questions:
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• Provide a budget for services provided including follow-up
• Provide a brief budget narrative• Provide a timeline for service
delivery and program management• Include required budget forms
8. Budget Narrative and Timeline
Sample Questions:
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Evaluation Criteria
Explanation of evaluation criteria
Scoring guide or scoring sheet that will be used to evaluate proposals
Overview of the evaluation process
Be sure to include…
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Design Do’s
One-page summary Youth recruitment plan Follow-up services plan
Ask for…
Proposal Design Do’s
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Design Do’s
Evidence of effectiveness Dept. of Ed. validated tests
for literacy and numeracy Other assessments to be
used in objective assessment Letters of commitment
from partnering organizations
Ask for…
Proposal Design Do’s
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Design Don’ts
Provide all ten elementsMention only outputsDescribe activities without
describing effectivenessUse WIA measures to
demonstrate effectivenessUse assessments of grade-level
equivalency. Educational functioning levels should be used.
Don’t require vendors to…
Proposal Design Don’ts
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A) Single organization modelB) Central broker modelC) Case management model
Try againTry againSubmit
Correct! The answer is A. Single organization model. This
service delivery structure requires the vendor to make all
10 elements available to youth in their program. This is very
difficult, as few organizations have the expertise, skills, and resources to make all of these
services available or to provide all of them at a high level of
quality.Click anywhere to continue.
Correct! The answer is A. Single organization model. This
service delivery structure requires the vendor to make all
10 elements available to youth in their program. This is very
difficult, as few organizations have the expertise, skills, and resources to make all of these
services available or to provide all of them at a high level of
quality.Click anywhere to continue.
Quiz: Which service delivery structure requires the provider to make all 10
elements available to youth?
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