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7/27/2019 Slides Requiring Improvement

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www.cognizant.com/business-consultingCopyright 2013 Cognizant

DRAFT

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Who we serve

Throughout our engagements, CBC creates moments that matter for our clients,where key successes and targeted value are achieved.

Banking and Financial

Communication

Client base includesleading globalorganizations in eachindustry segment

Through understandingof industry specificbusiness processes

Reference projectsspanning breadth ofservice offerings
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DRAFT

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Our offerings enable innovation and efficiency through delivery of value-creatingbusiness & technology solutions

Illustrative caselets

RE-IMAGINE Disrupt competitors and bring innovation,while improving efficiency- Business strategy and innovation- Mergers & acquisition- New market entry strategy

For a leading marketing firm, wedeveloped a 2-year digitalbusiness strategy envisioningthe shift from conventional todigital advertising

For a leading airline, we built abusiness transformation plan toremodel their traveler interactionstrategy driving 25% YOY salesimprovement and online travelagent customer shift to the

airlines digital channels

RE-INVENT Leverage a Business Without Boundariesinnovative process and workforce model- Global sourcing transformation- HR strategy and people management

- Organization change management

For a leading publisher, wedeveloped an innovative digital

business model to define 3-5year business capabilities

RE-THINK Transform and virtualize business models- Customer relationship management

- New product development- SMAC Stack Technologies

RE-WIRE Transform and extend offerings to themarket- Mobility and Virtualization- Data analytics and business intelligence- IT cost optimization

For the largest & fastest growingelectric utilities, we redesignedbusiness process to reduceprocess steps by approximately30%

Run

Different

Run

Better

CBC Competitive Advantage 2End to End Services


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DRAFT

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We recruit from the top B Schools and organizations globally

xx

xx

Distribution of 2012 Campus Recruitment

Distribution of 2012 Lateral Recruitment

Consulting Peer Technology Peer Industry

Tier 1 B School Tier 2 B School

60 %

31 %41 %

19 %

50 %24 %

21 % 18 %

35 %

US India UK

76 %

66 %

25 %

34 %

India US

CBC Competitive Advantage 3Top talent from across the globe


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DRAFT

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PROCESS ANDQUALITY CONSULTING

Reduce time to market Enterprise services Functional testing Test Strategy Formulation

CUSTOMERSOLUTIONS PRACTICE

Understanding thecustomers enables superiorcustomer experience: CRM Cloud B2B-to-B2C

PROGRAMMANAGEMENT

Increase value whilereducing risk Enterprise portfolio

management Post-merger integration Delivering mandatory

change

STRATEGIC SERVICESMaximize business valuecreation and IT performance Digital Strategy Organization change

management Product commercialization

ENTERPRISEINFORMATIONMANAGEMENT

Make more informed decisions Business intelligence Big Data solutions Analytics consulting &

insights

ENGINEERING ANDMANUFACTURING

SOLUTIONSTransform and increase efficiencyin your engineering operations New Product Introduction Lean Product Development Lean Manufacturing

Transformation

IT INFRASTRUCTURESERVICES

Advance your business throughelastic digital infrastructures End-User Computing Infrastructure Security Network & Convergence

Deep expertise in leading toolsand technologies

Ability to drive value and reduceriskfrom emerging business

models and technologies

Valuecreating services across alllayers from business strategythrough enabling technology,

from conception through execution

CBC Competitive Advantage 5Deep industry and domain expertise


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DRAFT

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BANKING & FINANCIALSERVICES

Help firms target new growthopportunities, while managingrisk and fraud

Regulatory compliance Fraud and risk management Core banking

Transformation

INSURANCEHelp companies build flexibleproducts that can be builtand delivered quickly Client acquisition and

rating Policy administration Claims fraud analytics

HEALTHCARE &LIFESCIENCES

Provide innovative healthcare &life sciences solutions whilecomplying with stringentregulations Regulatory (P6/ ICD-10/ 5010) Integrated health management Clinical & safety operations

ENERGY AND UTILITIESAid firms to face environmental andregulatory challenges and rethinkservice delivery Smart Grid Solutions Plant & Automation Solutions

High-performance utility modelfor retail

TECHNOLOGYHelp our clients pioneer next-generation technology productsand applications Customer analytics, Big Data Product commercialization License management

COMMUNICATIONSSupport firms to compete in themarket with convergence ofnetworks, devices and content Service fulfillment

Order & service management Network management

INFORMATION, MEDIA &ENTERTAINMENT

Customize content management Digital media strategy Personalized content delivery Piracy proof digital content

MANUFACTURING &LOGISTICS

Build tailored supply chain businesssolutions that make our clients futureready Supply chain management

Warranty management Smart Grid & AMI analytics

RETAIL,TRAVEL & HOSPITALITY

Focus on increased customer intimacyand channel expansion Multichannel strategy & planning Merchandise management Supply chain management Customer reservation management Store operations

CONSUMER GOODSCreate innovative operationalstrategies and capabilities

that delight global consumers Marketing transformation Global supply chain insights Sales transformation

Growth opportunities identifiedvia industry thought

leadership

Innovative approaches toemerging industry challenges

and opportunities

Speaking the language of ourclients, through dedicated

industry teams

CBC Competitive Advantage 5Deep industry and domain expertise


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DRAFT

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Sample engagements from our global client base

Leading bookpublisher

New target operating model & corporatestrategy

Defined future state business capabilities,

business architectures and implementationroadmap, enabled by our recommended targetoperating model and corporate strategy

Client problem

Global retailer Supply chain re-engineering strategy

Enhanced inventory accuracy and reduced directlabor costs through supply chain process re-engineering, improving in-stock services levelsfrom 86% to 93% and generating a directlyattributable 2% sales lift

Globalconglomerate

IT strategy and roadmapAligned global IT architecture to upcomingbusiness imperatives by developing a global ITstrategy and forward-looking roadmap

Healthcare

administrator

Product commercialization

Developed strategy to commercialize a corebusiness system by evaluating marketopportunity, assessing commercialization readinessand developing a detailed business case

Benefits

Europeanmanufacturer and

distributor

Business process harmonization

Optimized processes for Order-to-Cash andProcure-to-Pay processes by harmonizingbusiness processes and developing a commonfunctionality framework across 55 business units


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DRAFTMoments that Matter Attributes & Characteristics

6


Challenge

Strategy

MeasuredValue

CBC asked to advise clients with theirstrategic needs

40% of our work is outside of IT

~30 $1M+ engagements during 2012

In todays era of volatility, the onlysustainable advantage is agility.- Francisco DSouza


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DRAFTMoments that Matter Attributes & Characteristics

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In todays era of volatility, theonly sustainable advantage isagility.- Francisco DSouza

Challenge

Xxxxx

xxxxx

Strategy

Xxxxx

xxxxx

Measured Value

Xxxxx

xxxxx

CBC asked to advise clients withtheir strategic needs

40% of our work is outside of IT

~30 $1M+ engagements during2012


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DRAFTMoments that Matter Case Studies

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Client Engagement: Annuities division of a leading US based insurer with 700 resources and IT spend of $130M

Client Objective Approach Value Delivered

Challenge Significant business growth

mandated greater alignmentbetween business and IT

CIO set an aggressive objective totransition from Gartner MaturityLevel 2 to Level 3 in 2 years

Opportunity Increase performance and maturity

of the IT organization to drivecustomer satisfaction and efficiency

while reducing risk

How Cognizant Helped Developed a performance and

process improvement program, witha set of 8 waves over 2 years, toachieve CIOs partnership objectives

Led performance and processimprovement efforts for over 40projects aligned to 10 key processfocus areas

Facilitated organization changemanagement (OCM) to driveadoption of enhanced model

Matured the entire IT organizationfrom Level 2 (Repeatable) to Level 3

(Defined) in the planned 2 yeartimeframe

Avoided significant costs leading to aROI of ~200% through improvedquality and time-to-market

Reduced IT risk and control issuesby 50% in 2 years

Improved business customersatisfaction by 15% in 2 years

Client Engagement: Global finance and accounting business process standardization for Silicon Valley internet firm


Challenge Inconsistent F&A processes across

geographies Manual processes with human

error, extensive re-work and riskOpportunity Globalize, standardize, and drive

efficiency to mitigate assessed risk Seek incremental performance

through benchmark against industrybest practices

How Cognizant Helped Conducted workshops with

stakeholders to determine fixed assetand cost accrual regional process

variation true needs Leveraged Cognizant framework toassess process scalability, efficiency,maturity, and complexity

Identified numerous areas forstandardization and optimization

Created globally standardizedprocesses

Created technology workflow toautomate recommendations

Delivered a future state governancemodel to maintain improvement Identified savings of over

$20M/year in addition to riskmitigation


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Client Engagement: Recovery of A/R balances for leading global video and game rental chain


Challenge Client experienced excessive

customer receivables challengingcash flow

Opportunity Significant uncollectible A/R

balances of $25M+ due tounsecured accounts

Multiple prior initiatives failed todemonstrate results

How Cognizant Helped Collaboratively established true need

with loss prevention, operations,legal, and customer service

Designed and implemented accountupdater service to correct invalidcards and capture card data at PoSto secure transactions

Created store training guides tomitigate customer service issues

Eliminated 20% of invalid cards Allowed recovery of $800K A/R in the

first week of national rollout; $1.2Min first two weeks

Enabled stores to secure 90% oftransactions vs. anticipated 10%

Secured, non-recoverable paymentsreached an all time high of 51% fromprevious high of 35%

Client Engagement: Reduced order cancellation rate by 11% for US, tier-1 communications service provider (CSP)


Challenge Extreme focus on cost reduction led

to increased customer cancellationrates for clients with triple play andcomplex services

Opportunity Drop customer order

cancellation rates for high endservices

Streamline and automate OSS/BSSorder fallout negatively impactingoperational costs

How Cognizant Helped Redesigned and re-organized

processes Integrated auto-resolution of

exceptions & process enhancements Delivered new tools and innovative,

real-time metrics dashboard Devised organizational improvements

and implemented generalpractitioner fallout handlingagents

Reduced order cancellation rateby 11%

Reduced start-to-clear time by30%

Improved average handle time (AHT)by 50%

Avoided $12M+ in FTE cost in firstyear


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Client Engagement: Time & attendance strategy and implementation with a leading global apparel marketer


Challenge Audit revealed client was violating

overtime labor regulations

The existing solution had limitationsresulting in large ($1M) laborexpense overruns and forecastinaccuracies

Opportunity Quickly perform a time & labor

package assessment and implementan industry standard solution

How Cognizant Helped Drove the entire solution spectrum

from problem definition to strategy

to package implementation Proposed and executed solution

for forecasting and controllingstore labor expenditure

Selected packaged vendor meetingclients needs and price point

Executed blueprint and packagerollout

Improved cumulative store payrollforecast accuracy by 2-3%preventing approximately $500K

in monthly cost overruns Reduced cycle time and IT support

overhead for payroll processing byapproximately 50% throughworkflow automation

Curtailed risk and regulatoryexposure

Client Engagement: Publisher of scholarly journals, books and publications seeks to transform its digital operations


Challenge Key changes in the industry ranging

from the shift to digital servicesto free, good enough contentforced client to re-evaluate andoptimize its business models andoperations

Opportunity

Streamline and upgrade businessmodels, processes and enterprisesystems to address required future

digital business capabilities

How Cognizant Helped Defined a clear, articulate and

objective business vision with C-suite, consisting of 8 pillars uponwhich success could be measured

Engineered business and IT buildingblock capabilities necessary to bringbusiness vision to fruition

Defined a set of8 core businessand technology programs withover 50 projects to transformorganization from status quo to

future state

Crafted a prioritized, 5 yeartransformation roadmap to deliver

digital business vision in multiplewaves Chartered and launched initial

programs on roadmap to deliver onmeasured priorities


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DRAFTFinal thoughts

Shifts in the marketplace demand that organizations run better and run different

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The Demands upon our Clientsare forcing leaders to re-inventoperations in order to meet therequirements of the new marketplace

Operate More Efficientlyto keep costs down in the global salesmarket

Change Faster

to leverage new efficiencies, capturenew markets and deliver new products

Tap Global Resourcesto maintain standards and quality of theworkforce

Work in a Boundary-less Worldby leveraging technology to build amore productive workforce

Operate with Control & Clarityto empower management and analytics

Cultivate Innovationenabled by responsible utilization ofbest in class technologies

The Cognizant Advantagepositions us to be uniquely capable ofdelivering upon the transformative needsof our clients

Born Globalmeans reach every market, are anchoredin key regions and are built aroundseamless global teams

End-to-End Expertisefrom strategy to sunset, by industry anddomain

Tier One Consulting Servicestop level leadership and talent hailingfrom leading schools and global firms

Onsite/Offshore Modelpioneered and perfected for to managerisks and business outcomes

A Trusted Partnerserving ___ of Fortune 500 companiesand 850 businesses worldwide

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