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SMA D EVELOPMENT S ERVICES, LLC SMA Development Services, LLC A Caring Hands Approach To Home Improvement

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SMA D EVELOPMENT S ERVICES, LLC First things First About Your Client Our Team Our Approach The Process Constant Care Representative Attention to Details Getting your Client Home Were still Here SMA Development services, LLC has launched a custom tailored approach to managing home improvement that will help ease concerns and reduce the stress inherent in these types projects. Well hold your clients hand every step of the way, guiding them through the decision making process and freeing up your time so it can be spent on more important things.Your business. Our Caring Hands program is designed to keep the project team focused on the timely and cost effective completion of your home improvement project. It is our goal to get your client home so they can enjoy their family, friends and loved ones. A C ARING H ANDS A PPROACH SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy O UR P HILOSOPHY We believe that a house is first a home. A place where families are raised, futures are planned and dreams are realized. We treat every client as if they were our only client. We think that time does matter and that it is valuable. We believe it is important to get it right the first time SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First F IRST THINGS F IRST First we need to assemble a team of professionals dedicated to getting the job done. We will pull together the architect, engineer, interior designer, landscape designer and any other professionals necessary to form a complete and cohesive team. We will integrate the client into the team in order to ensure a seamless process. As a part of the team the client will receive notices of meetings, critical decision dates and any issues that need the entire teams complete attention. If the client has their own professionals and want them to be a part of the team, we will accommodate that for them. Our goal is a seamless process that minimizes the bumps in the road and expedites your clients return home. SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC A BOUT Y OU At SMA we want to get to know your client. We will provide them with a little questionnaire that asks some personal questions so we can pay attention to the little things that they care about. Whether it is needing time to get a workout at the gym in the morning or pick up the toddler from pre-school, we want to know. We will tailor our process and do our best to align our schedule with theirs. We want to know a bit about their lifestyle, are they active, do they like movies, do they entertain a lot? We will make every effort to minimize the impacts our work has on their everyday life. We will treat their home as if it were ours. SMA Development Services, LLC Our Philosophy First things First About Your Client

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First About You Our Team O UR T EAM SMA has diligently interviewed and screened our professionals to ensure they meet our criteria of high quality workmanship, high levels of integrity and commitment, and solid, respected reputations in their fields of expertise. We will endeavor to tailor our team to match your clients style and criteria. We will utilize your own experts should you choose and train them in our Caring Hands process. Our Team is a group of highly-skilled seasoned professionals that support and embrace our Caring Hands approach and SMAs guiding principles. SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First About Your Client Our Team Our Approach O UR A PPROACH Once we have assembled the team, we will convene and establish ground rules and criteria for communicating throughout the life of the project Our representative will be the designated point person for the project. Any and all communications will originate from there. Our Caring Hands representative will endeavor to discuss issues before they become problems and seek out the best solutions with the help of the team and the client. Decisions will be swift and informed allowing for adequate lead time to accomplish the task or tasks necessary to minimize delays and/or cost increases. Alternative solutions will be made available to the team and the client in order avoid additional and unnecessary project down time. We will remain outcome focused and have one eye on the finish line at all times. SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First About Your Client Our Team Our Approach The Process T HE P ROCESS Every project is unique no matter how often it is built. It takes many specialists to complete even the simplest of designs. We are structured to enable these professionals weve assembled to focus on their expertise, on what the y do best. Whether it is the architect focused on design, the general contractor focused on getting the project built or the interior designer incorporating your lifestyle into the textures and colors of the interior spaces, it requires focus on those specific tasks. Our Caring Hands representative will function as the clearing house, the facilitator, organizer, communicator. Our team leader will be in constant contact with all team members including you the client, focused on conflict resolution, timely and cost effective delivery. We will assemble the team and painstakingly create a complete project schedule that covers all the milestones that are critical to the timely completion of your home improvement project. Each functional area will be addressed and their tasks and critical path milestones will be incorporated in to our schedule. We will conduct periodic meetings to review and address issues of concern and look ahead at upcoming tasks that require decisions, financial participation, approvals, purchasing lead times and onsite facilitation. It is at these meetings when we identify the appropriate interaction of each team member and remind those members of their responsibilities and commitment to timely and cost effective completion of the project SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First About You Our Team Our Approach The Process Constant Care Representative C ONSTANT C ARE R EPRESENTATIVE Our Caring Hands Representative will be dedicated to your client. He or she will be their to hold your clients hand and answer all their questions no matter how simple. Our representative will be in charge of ensuring the schedule is adhered to and the obligations in the contracts are met and our representative will be available through a variety of methods such as cell phone, email, web-based communications and in person. When it is time for the client to make decisions, your Caring Hands representative will meet with your client and any of the team members who impact this process. Our representative will provide your client with all the necessary data to enable them to make an informed decision. Consideration will be taken to provide alternative choices should the primary one be infeasible. SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First About You Our Team Our Approach The Process Constant Care Representative Attention to Details A TTENTION TO D ETAILS This is where the rubber meets the road. We will meticulously pour over every detail of the project from the jurisdictional processes to the availability of plant materials to address the issues before they become one. We will meet with the designers and builders and ask questions and demand answers. We will fill in the blanks before the project gets started. When your client doesnt understand, well explain it until they do. If they have a question about anything we will seek an answer. There are no stupid or insignificant questions. Through each step of the process we will evaluate the details of that step to ensrue all the bases are covered. We will strive to remove any ambiguities from the project. SMA Development Services, LLC

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First About You Our Team Our Approach The Process Constant Care Representative Attention to Details Getting Your Client Home G ETTING YOUR C LIENT H OME SMA Development Services, LLC Your client has been so patient and cooperated throughout the process. There were some uncomfortable situations but we smoothed out the bumps in the road and kept your client at ease as you trusted we would do. They did their part and made all the decisions at the right time. Your clients home is complete! Now lets get them settled in and reacquainted with their fresh and new surroundings. Well help you coordinate the move back into their home or newly remodeled rooms. Well work together to be sure they are adequately informed and oriented to their new surroundings and make certain they have received all the necessary information and instruction on usage and service. Now its time to hand them the keys and welcome them home. Enjoy!

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SMA D EVELOPMENT S ERVICES, LLC Our Philosophy First things First About You Our Team Our Approach The Process Constant Care Representative Attention to Details Getting your client Home Were still Here W E RE STILL H ERE SMA Development Services, LLC You client is now settling into their new surroundings and using all the new items in their home. Everything seems to be going great. Then they experience a problem with an appliance or a fixture, or maybe that door latch just doesnt catch like they think it should. Not to worry! Were still here. Their first steps are to determine if they should contact the manufacturer or a customer care representative. Items warranted by the manufacturer should be addressed directly to the manufacturers service department. These are items such a a dishwasher, oven, microwave or cooktop. Contact them directly by referring to their owners manuals they received and signed for during their welcome home tour. Other items that they would like addressed must be submitted in writing and your customer care team will contact them to discuss and schedule an appointment.