SmartQ QUEUE

MANAGEMENT SYSTEM Dan Electronics System Pvt. Ltd.

INTRODUCTION

SmartQ is an integrated Queue Management and Customer Flow Management System specially designed for service organizations

like Hospitals, Banks, Telecom Service Counters, Government

Service Counters and Airports. SmartQ has an extremely flexible in-

premise Queue Management. SmartQ has few unique features,

including Android based calling unit, Wireless System, Token

Forwarding which differentiates it from rest of the queue

management systems.

BENEFITS

Highly efficient queue management during peak hours and for busy Counters/ doctors.

Facility to Re-call the un-answered tokens and Forward tokens if essential.

Good Reporting facility

Assess Employee efficiency

Stream line operations

Customer satisfaction

Overall efficiency improved

Enhanced satisfaction for patients/customer as the waiting line is kept in order by a clear logical system and reduces patient/customer complaints on queue handlings.

Can Re-call any token again, from the serviced tokens list, if required.

SYSTEM FEATURES

Integrated system to handle all smart queue process in one

solution

Wireless solution i.e. freedom from wiring /rewiring hassles

HDMI display with vibrant screen layout design& choice to select

size of display

Extremely modular system i.e. user can plan to take any module

& leave others per their requirement

Customizable to fit user’s exact requirements

User can decide to involve any of its existing hardware to be get

used in system

MAIN MODULES

Calling Unit

Main Display Unit

Door Display Unit

Ticket Dispensing Unit

Cloud based Monitoring and Reporting

Reporting Dashboard

Ticket Dispensing Unit

Main Display Unit

Common

Area

Operator

Calling Unit Door Display Unit

Operator

Specific Area

Cloud Based Monitoring & Reporting

Users

PROCESS FLOW

CALLING UNIT

Full color 7” Bright display unit

Secure login

Capable to handle two queue i.e. Fresh and skip queue

Can Transfer the ticket to any other service queue.

Inbuilt camera to store login person image

Shows patients in queue

Doctor day Summary

MAIN DISPLAY UNIT

Common display of all calling units

Can get configured to display multiple information like room number, calling person name, ticket number etc.

Full HD images Display

Two way wireless communication

Sound and visual effects for user attention

Custom Designed as per Institute’s theme

DIFFERENT USES OF MAIN DISPLAY UNIT

Informs your patients and visitors

Decreases perceived wait time

Reinforces your brand image

Saves on costs as compare to static

posters and banners

Helps reduce your environmental

impact

Generates extra revenue by

displaying Advertisements

Informs your

patients and

visitors

Reinforces your

brand image

DOOR DISPLAY UNIT

Full HD image display

Can display queue data and

promotional images simultaneously

Two way wireless communication

TICKET DISPENSING UNIT

Capable to handle multiple queues

Unit can be with or without display

Build in thermal printer.

Two way wireless data

communication

CLOUD BASED MONITORING &

REPORTING

Customer service performance

reports

Service wise and operator wise

performance reports

Live main display details

Image display of operator

REPORTING DASHBOARD

Dashboard for summary and charting data

Charts for graphic representation of reports

Shows Current Footfall, Visitors attended, count of unattended Visitors

Shows Average waiting time for visitors

Total staff vs available staff

Daily and weekly reports

Department wise reports