smart wearables or dumb wearables? understanding how context impacts the ux in the wrist worn...
TRANSCRIPT
SmartWearablesorDumbWearables?UnderstandinghowContextImpactsthe
UXinWristWornInterac7on
SilverSpring,MDSeptember23rd,2016
Outline
• Whatisawrist-wornwearable?• Currentsolu7ons• Drawbacks• Methods• Keyfindings• DesignImplica7ons• Discussion
WristWornWearables
Exis7ngSolu7ons
Smartwatches
-Miniaturizedcomputersthat
serveasawearable
accessoryforsmartphones-No7fica7ons
ofcalls,messages,and
events
AppleWatchSamsung
GalaxyGearandGear2
SonySWR50
FitnessTrackers
-Braceletsthatsense
informa7onabouttheusers-Numberofsteps,sleephours,and
heartrate;dailyhabitsandlifestyles
Fitbit(Charge/Alta/Blaze)Garmin(VivoFit/VivoSmart)
SamsungGearFit
MisfitShineNikeFuelBand
WristWornWearables
AbandonmentRate
Exis7ngSolu7ons
• Cross-deviceInterac7on– Challenges,Duet
• WristWornInterac7on– ShimmeringSmartwatches:ExploringtheSmartwatchDesignSpace
Cross-DeviceInterac7on
[Houben,S.,Brudy,F.,andMarquardt,N.2015ChallengesinWatch-CentricCross-DeviceApplica7ons.MobileCo-LocatedInterac7onsWorkshop.CHI’2015.1–4.]
Gesture-BasedInterac7on
[Bernaertsetal.2014.Theofficesmartwatch:developmentanddesignofasmartwatchapptodigitallyaugmentinterac7onsinanofficeenvironment.InDIS'14.ACM,NewYork,NY,USA,41-44.]
EdgeTouch
[Oakley,I.andLee,D.Interac7onontheEdge:OffsetSensingforSmallDevices.CHI’14,(2014),169–178.]
Facet
[Lyons,K.,Nguyen,D.,Ashbrook,D.,andWhite,S.Facet:AMul7-SegmentWristWornSystem.UIST’12,(2012),123–130.]
ShimmeringSmartWatches
[Xu,C.,Lyons,K.,andAve,F.ShimmeringSmartwatches:ExploringtheSmartwatchDesignSpace.TEI,(2015).]
WatchIt
• Gestures• Handsfreeinterac7on
[SimonT.Perrault,EricLecolinet,JamesEagan,andYvesGuiard.2013.Watchit:simplegesturesandeyes-freeinterac7onforwristwatchesandbracelets.InProceedingsoftheSIGCHIConferenceonHumanFactorsinCompu7ngSystems(CHI'13).ACM,NewYork,NY,USA,1451-1460.DOI=10.1145/2470654.2466192]
• Moving• Mul7tasking• UnplannedInterac7on– Onehand– Short7me– Outdoorandindoor
WristWornWearableUsers
Shortcomings
• Con7nuoususage
Shortcomings
• Closecontacttothehumanbody
Shortcomings• Lackofdesignguidance– Bestprac7ces,guidelinesorstandards
LeadingResearchQues7ons
• Whataretheproblemsthatusersfacewheninterac7ngwithwrist-wornwearables?
• Howtoconsidercontextinthedesignofwrist-worntechnologiesandimproveUX?
Methods
• Selectonlinesource• Selec7onofwristwornwearables– Commerciallyavailable
• Qualita7veanalysis– Contextualfactors
• User,environment,plasorm
– Severitylevels• Cosme7c,minor,major,catastrophic
Methods
• Onlinesource:Amazonreviews(n=545)• Wristwornwearables– Mostpopularlycommented(n=10)
• Qualita7veanalysis– ContextualFactor
• User:individualpreferences,personaliza7on• Environment:light,sound,stability• Plasorm:resources,technologicalsolu7ons
– SeverityRa7ng• Cosme7c,minor,major,catastrophic
WristWornWearables
ContextualFactors
EnvironmentalFactors
• Readabilityissues– “...itisnowimpossibletoseeinthedirectlydaylightatall.Ifyouarerunningoutside,there'snowaytoseethescreen’[P1,FitbitBlazeuser]”
• Feedback– “Theconceptofusingthewatchforphonecallswhenyourhandsarebusyisawesome,buttherealityisyoucan'thearunlessyouareinanoise-freezone’[P4,SamsungGalaxyGearuser]”
UserExperience
• Accessibilityissues– “Fontcanbedifficultytoreadifsomeoneneedsreadingglasses.Gotbandformyhusbandandhenotedthatthefontsizefortheno7fica7onwasabittoodifficult.”[P9,GarminVivoSmartuser]”
• Learningcurve– “formeit'sjustapaintologeverycupofwaterIdrinkwhenIalreadydrinkwateralldaylongandknowthatIgetplenty”[P10,Fitbituser]”
PlasormIssues• Speechrecogni7on– “Theonlythingmoreembarrassingthantalkingtoyourwatch...isdoingsoandge6ngnoresponse.…Therewasnowaytochangeonewordorfixpunctua7ononher7nyface’[P21,AppleWatchuser]”
• Feedback7ming– ‘…themessagesdisappearquickly.Ifyoudon'tcatchsomethingthefirst7me,it'sgone....Sinceyoudon'thaveanopportunitytoreviewortryagain,Ihavenowdisabledthatasawasteofbayery.’[P25,FitbitAltauser]
Environment• 3• -• 2,4,5,6• 1
User• -• 12,13• 8,9,10• 11,14
PlaMorm• -• 28,29,30• 15,16,17,19,22,26,27
• 18,20,21,23,24,25,31
SeverityLevels
Analysis
• Problemsassociatedwiththeplasormwerethemostfrequentintheuserinterac7on– 75%oftheproblemsiden7fied(n=411)
• Mostproblemswereclassifiedasmajor(n=14)andcatastrophic(n=10)– fewproblemswereconsideredminor(n=5)
Implica7ons
• Customiza7on,adapta7onandpersonaliza7onareessen7alintheUXdesignprocessforwrist-wornwearables– Calibra7on:numberofsteps,ac7vity,distance– Menuchoices:itemsofpreference,choices– Feedbackandresponses:intensity,frequency
ConcludingRemarks
• Designingforcontextualchangesandtransientrequirementischallenging
• TheanalysisoftheUXinthefieldaidstoclarifyhowcontextimpactsthedesignofinterac7onandinterfaces
FutureWork
• Furtherexploretheanalysisofusers’feedbackthroughonlinesources
• Cross-validatethefindingsinthedesignandevalua7onofnovelwearables– Wristworndevices
Acknowledgment• This material is based upon work supported by the Na7onal Science
Founda7on under Grant No. 1314342. Any opinions, findings, andconclusionsor recommenda7onsexpressed in thismaterial are thoseofthe author(s) and do not necessarily reflect the views of the Na7onalScienceFounda7on.
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