smarter working

Simply Smarter Communications™

Richard RogersHead of B2B Marketing, Europe & Africa

CONFIDENTIAL • EVOLVE 2.0 •

• UK Office• US HQ Office,

Santa Cruz

• Europe & Africa Smarter Working Policy

• Global Smarter Working Policy

• German Office

Plantronics Smarter Working Journey

• Netherlands Office

• Spanish Office


Characteristics of Modern Work


Most Employees Work Off-site Some of the Time

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Opportunity for real estate rationalisation and to re-think workspaces


Collaborating More Than Ever

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

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Right tools, workspaces and training required for productive virtual collaboration


Limitations of Text-Based Communication


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The “phone” is still a critical business tool


Still a Need to Meet Face-to-Face


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Opportunity to optimise workspaces for the most effective F2F encounters

CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023

Modern Work Trends – PLT Opportunity

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Driving Needs “In the Office”

Working off-site some of the time

Increasing virtual collaboration

Phone critical for resolving business

issuesFace-to-Face meetings are important for

certain activities


Implementing a Simply Smarter Office


Simply Smarter Office Goals

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Cost savings from reduced real estate

Attraction and retention of talent

More agile and responsive business

Safeguarded business continuity

Employee wellbeing

Increased productivity of employees

Upgraded management culture

Improved collaboration

Reduce Attrition


“Bricks”Work Spaces

“Bytes”Unified

Communication & Collaboration

“Behaviour”Manager &

Associate Skills

Foundations of a Simply Smarter Office Implementation

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Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.


Work Space Zones for Productive Information Work

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“Bricks”

Concentrate

• Focused individual work

• Quiet, enclosed space

• Private

Collaborate

• Group discussions

• Presentations

• Audio / video conferencing

• Brainstorming sessions

• Formal meeting area

• Stimulating

Conte

mplate

• Taking time out

• Comfortable

• Re-energizing

Communicate

• Mixture of face-to-face and virtual collaboration / communication

• Superb acoustic shielding

• Fixed or flexible desk space


New Office Work Spaces

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“Bricks”

“Collaborate”

“Contemplate” “Communicate”

“Concentrate”


Noise & Lack of Speech Privacy = Biggest Complaint of Office Workers

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Disrupts Concentra

tion

Decreases Productivit

y

Increases Stress

Source: Acoustical Analysis in Office Environments Using POE Surveys, University of California, Berkeley’s Center for the Built Environment (2007)

“Bricks”


Low Awareness of Office Noise Issue Amongst Managers

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70% of office workers believe their productivity would be higher if their environment was less noisy

81% of managers are unconcerned about office noise

Source: American Society of Interior Designers (ASID)

“Bricks”


Common sources of Noise Pollution impacting Employee Productivity:

• Noise infiltrating across a more open office due to less physical barriers

• Lack of sound absorption materials used in office design on ceilings, floors & walls:– Noise leaking from meeting rooms– Noise reverberating off the ceilings / glass walls

• Speech being too intelligible in the office:– Office being too quiet– Lack of private spaces– Workstation design (reduced height of partitions)– No management of variable noise levels

Acoustic Challenges Inside the “New” Office

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“Bricks”


• Objective – to provide:– Superb acoustic performance for a optimal working

environment– Comfort– Concentration, especially in open plan areas

Based on Acoustics “ABC”

• Absorption– The use of specialised products to absorb the sound

energy that hits them and reduce unwanted reflected sound energy.

• Blocking– The introduction of vertical barriers between the

noise source and listener to block the sound from one to the other.

• Cover– The use of a computer generated random sound that

covers or masks unwanted sound.

Acoustic Shielding in the New Office“Bricks”


3-to-1 Site Building Rationalisation

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Property Rationalisation - 47,440 Sq ft to 21,154Sq ft

Reduced Carbon Footprint - Heat recovery System which is 45% more fuel efficient

“Bricks”


Unified Communication & Collaboration Tools

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“Bytes”


Smarter Working Collaborations Challenges

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Dispersed Workforce

More Diverse

Employee Needs

Unpredictable Background

Noise

Accurate Presence

Status

Increasing virtual collaboration

Longer Calls

Multiple “Phone” Devices

Joining Conference

Calls

“Bytes”


• Comprehensive portfolio covering multiple use casesMore Diverse Employee Needs

• Advanced noise cancelling microphones for enhanced intelligibility

Unpredictable Background Noise

• Synchronised presence across multiple phone devices and softphonesAccurate Presence

• Lightweight, ergonomically designed audio devices for maximum comfortLonger Calls

• Integrated call management across multiple phone devicesMultiple Phone Devices

• InstantMeeting for one-touch joining of conference calls from a PC or mobile deviceJoining Conference Calls

Solving Challenges with Plantronics Audio Devices

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“Bytes”


Fixed Desk Worker• Fixed workstation• In the office 4-5 days a

week• ~56% of employees*

Flexible Desk Worker• Works from a hot-desk• In the office typically 3

days week or less• ~27% of employees*

Mobile Professional• Works from a hot-desk• In the office typically 1

day a week or less• ~17% of employees*

Types of Workers in the Office Environment

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* SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

“Bytes”


Plantronics Audio Devices - Essential Collaboration Tools

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Voyager Legend UCMobile Professional

Blackwire 700Mobile Professional

Savi 700 SeriesFixed or Flexible Desk

Worker

Savi 440Flexible Desk Worker

“Bytes”“C

omm

unic

ate”

“Com

mun

icat

e”CS500 Series

Fixed Desk Worker

“Com

mun

icat

e”“C

omm

unic

ate”

“Con

cent

rate

”

“Col

labo

rate

”

Calisto P620Mobile Professional


Delivering Superior User Experiences with Contextual Intelligence“Bytes”


WHAT AM I CONNECTED TO?

WHERE?

AVAILABLE?

WHO?

HOW CLOSE?


Answering Calls

Lync Smarter Presence

SmartLock

Contextual Intelligence in Action

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“Bytes”


Enabling Successful Audio Device Deployments (SPOKES 3.0)“Bytes”

Plantronics Manager Pro

Plantronics Manager Lite

FW/SW Updates + Scheduling

Settings Profiles

Lock Settings Capability

User Groups

Inventory Management (native)

Inventory Management (using WMI)

Comprehensive ReportingLimited Reporting (using

WMI)

IT Troubleshooting Capability N/A

Plantronics Hub

Remote Call Control & Media Management

Manage Settings

Update Manager

Battery & Mute Status Indicator

Windows & Mac support


Plantronics InstantMeeting

• Automatically identifies conference calls in your calendar

• Reminds you minutes before your conference call is to start

• Joined the meeting automatically including all the codes

• Instantly re-connected dropped calls

• Available for:– iPhone– Android– Windows Phone– Outlook (Skype / Lync)

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Download from:instantmeeting.plantronics.com

“Bytes”


UC Toolkit – Expert Audio Device Deployment Resource“Bytes”


Why is it Important?• Simple• Service Deflection• Reduces calls to IT• Reduces cost, saves time

Customer Support:

• Industry Leading

• Global Live agents

• 24/7 online self-help

• 126 languages supported

• Video Set up guides most headsets/UC and soft phone systems

• Proactive product replacement*

Plantronics Customer Support

83% ‘highly satisfied’

customers

78% first time resolution

Technical Assistance Centre (TAC)

* within 24 hours

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“Bytes”


• Business Communication Training to maximise “voice presence” [Speech Impact Training]

• Associate & manager training for remote working and effective leveraging of new work spaces [e-Work Online Training]

• Comprehensive IT training on new UC-based collaboration tools [UC Toolkit]

• Work space satisfaction monitoring and development [Leesman Index]

Behaviours – New Manager & Associate Skills

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“Behaviours”


Smarter Working Achievements So Far

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THE Definitive Guide to Smarter Working

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• Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working.

• Plantronics has seen significant benefits from implementing Smarter Working.

• The Smarter Working Manifesto is your guide to a successful implementation including lessons learnt and essential tools.

• Plantronics Audio devices, service and software are essential tools in the new Simply Smarter Office.

In Summary

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