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Name: Malcolm SharpTitle: MD – Sharp Airlines

SMS Tools: Operator Needs and Software Experiences

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Introduction

• History of SMS within Sharp Airlines• Recalibrate Objectives for Software Company’s• The Four Essential Elements of a great SMS.• The Missing Elements? • Audience Participation/Interaction.

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Geeks v’s Users

• Who Geeks are who are Users?

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Adapt or Die

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Essential Pillar No.1 – Audit Management

• Plan, Schedule and Manage all of your Audits.• Centralised System.• Assignment and Tracking of Corrective Actions.• Traffic Light System.

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Essential Pillar No.2 – Incident Reporting

• Interactive investigation and analysis forums that allow the involvement of all authorised personnel.

• Each report supports management review and sign-off.• Must have customisable risk-based safety reporting that

tracks events from incident to resolution.

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Essential Pillar No.3 – Hazard/Risk Management

• Identify and analyse the hazards in the organisation and manage the associated risks and controls.

• Traffic Light System.

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Essential Pillar No. 4 – Operational Control and Performance

• Document Control - Storage/Retrieval/Operational Alerts• Management of Personnel – Details/Recency.• Timesheets – Pilot Logbook/Work Practices/FRMS.• Training and Checking – Exams/Performance.• Reporting Wizard – Trending/Filters/Customised.• Accessibility – Internet/Smartphone/Tablet/Paper.

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The Missing Elements?

• Emergency Response Tools.• Safety Survey’s.• Engineering? SMS is seen as “Flight Ops Centric”• Training and Education - Human Factors Training and

SMS Integration.• Change Management.• Security Password Management/Rollover.• Must Eliminate Duplicated Systems!• KISS Principle.

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Thankyou.

• In less than 70 hours, three astronauts will be launched on the flight of Apollo 8 from the Cape Kennedy Space Centre on a research journey to circle the moon. This will involve known risks of great magnitude and probable risks which have not been foreseen. Apollo 8 has 5,600,000 parts and 1.5 million systems, subsystems and assemblies. With 99.9 percent reliability, we could expect 5,600 defects. Hence the striving for perfection and the use of redundancy which characterize the Apollo program.Jerome Lederer, Director of Manned Space Flight Safety, NASA. First paragraph of Risk

Speculations of the Apollo Project, a paper presented at the Wings Club, New York, New York, 18

December 1968.

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Thank You