LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.

SocialConnect: Social Care at LivePerson

Updated: December 2019

LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.

SocialConnect Overview

● Self-Service-Konfiguration und –Management

● Änderungen am Mitarbeiterarbeitsplatz, um Mitarbeiter mit einer sozial-nativen Betreuungserfahrung zu unterstützen.

LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.

Agent Experience

Consumer profile details

Public/Private switch for Agent Response

Ability to send Images and Gifs

Ability to send the Public to Private CTA

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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.

Twitter Public Example

Original tweet Agent Workspace Agent deflect from public to private

LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.

Twitter Private Example

Consumer selects Public to Private CTA

Agent Workspace Agent continues support in Twitter DM

LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.

SocialConnect Configuration

LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.

Account Details Screen