social media listening – stefano besana
TRANSCRIPT
Social Media Listening
PARTIRE DALL’ASCOLTO ATTIVO PER LA COSTRUZIONE DI UNA SOCIAL MEDIA STRATEGY NEL DIGITAL WORLD
Le conversazioni del vostro brand sui social sono email per voi, con
in cc: il mondo intero
I server si monitorano, le persone si ascoltano
Gianluca Diegoli
Introducing the Social Customer
Introducing the Social Customer
Respect that your customers and employees have power. Once you accept
this as true, you can begin to have a real, more equal relationship with them
- Charlene Li
Social Listening Funnel
Process proposal
Il processo di monitoring strategico
Stefano Besana Social Learning Consultant
OpenKnowledge srl
www.sociallearning.it
in/stefanobesana
stefanobesana