software customers. overview producer of barcode software founded in 1995 based in phoenix, az...

Software Customers

Overview‒Producer of barcode software

‒Founded in 1995

‒Based in Phoenix, AZ

‒NetSuite replaced legacy software and spreadsheets

‒Running NetSuite across ERP, inventory, CRM and eCommerce

Challenges

Lowered productivity and increasing operational costs

Challenging to keep up with 25,000 customers

Billing processes suffered from errors and delays resulting from lack of coordination

Remote access was cumbersome

NetSuite Benefits

Cut administrative operating costs by 35%

Reducing outstanding receivables by 80% and the number of past-due customers by 47%

Integrated business processes have eliminated redundant and overlapping customer data

Cut Administrative Costs by 35% While Boosting Productivity

NetSuite gives us the ideal platform for flexibility, from our 360-degree view of the business to our fully integrated application workflows.”

“

Overview‒Business enterprise software company

‒Founded in 2002

‒225+ employees

‒Based in Sydney, Australia

‒Replaced MYOB and spreadsheets

‒NetSuite OneWorld and Financial Planning

Challenges

Couldn’t handle rapid growth with existing software

Needed to consolidate across subsidiaries, while managing 15,000+ customers

Manual currency conversions increased risk of error

NetSuite OneWorld Benefits

Real-time consolidation across 7 subsidiaries based on sales into 138 countries

Automated multi-currency management

Leveraging integrated budgeting and planning

NetSuite OneWorld Helps Enable 200% Growth at Atlassian Software

No one at Atlassian has to maintain NetSuite... and it has allowed us to build a stable and reliable financial platform to support the company

through its dramatic growth.“

”

Overview‒Provider of automated marketing and demand generation software

‒Founded in 1999

‒Based in Vienna, VA

‒NetSuite OneWorld

Challenges

Required multi-entity and global currency management to support rapid growth

Subscription billing model and multi-element contracts meant revenue recognition complexity

Lacked dashboards for clear view into business


Transparent roll-up of operations in six countries and four currencies

Integrated, sophisticated, and EITF 08-01 compliant revenue recognition functionality

Streamlined invoice and contract management

Provides headroom for long-term growth

Eloqua Gains Worldwide Visibility and Room to Scale with NetSuite OneWorld

You can't grow if you spend all your time in the auditor's department. As a venture-backed company, the transparency and accurate revenue

recognition NetSuite provides are critical

”“

Overview‒Provider of mobile capacity management applications

‒Founded in 2000

‒249+ employees

‒Based in Sydney, Australia

‒NetSuite Financials

Challenges

Previous ERP solution proved too expensive to maintain as the company grew

Required several hours of weekly maintenance

Required complex overhead to maintain

NetSuite Benefits

50-55% reduction in ERP system expendituresover 5 year period with NetSuite

Accelerated financial close process

Multi-currency management and instant consolidation

Deploying to hundreds of employees at Bytemobile’s 24 national subsidiaries

Bytemobile Saves 50% on ERP System Costs Using NetSuite Financials

We were growing very rapidly, opening offices around the world, and our previous ERP solution was making it difficult and expensive to sustain that growth. NetSuite has proven itself far more cost-effective.“

”

Overview‒Provider of antivirus software

‒Founded in 1992

‒250+ customers

‒Based in Bratislava, Slovakia

‒NetSuite Financials, CRM, and Ecommerce

Challenges

Business multiplied annually, outgrowing small office software

Had no unified view of customer

Needed enterprise grade infrastructure without IT staff

NetSuite Benefits

Scaled efficiently with monthly E-store orders from 4,000 to 30,000 in 4 years

Reduction in chargebacks by a factor of 8

Managing over 1,000 customer support contacts daily with reduced error rate and greater efficiency

NetSuite Helps ESET Increase Ecommerce Revenues Tenfold

We have been able to customize NetSuite to meet most of our needs, faster and at a lower price than we would have with any other system. “ ”

Overview‒Provider of project cost management systems

‒Founded in 1989

‒50+ Employees

‒Based in Scottsdale, Arizona

‒NetSuite CRM, SFA, Financials, and OpenAir PSA

‒Replaced Intacct and Salesforce.com

Challenges

Limited visibility due to multiple business systems

International expansion created taxation challenges

Inability to get clear consistent view of customers

NetSuite Benefits

ROI in just 12 months, with 20% lower costs

Proposal generation times slashed over 80 percent

Reduced one FTE by automating contract generation and client renewal processes

Greater visibility and control over sales process

OpenAir provides detailed project management integrated into financials and customer data.

Hard Dollar Cut Costs by 20% with NetSuite

From an accounting perspective, it is so refreshing to see all the detail in the reports from NetSuite—the transactional searches are extremely detailed and

rich.“

”

http://www.harddollar.com/

Overview‒Provider of utility infrastructure services

‒Founded in 2005

‒Based in Coventry, England

‒Chose NetSuite over SAP, Salesforce.com

Challenges

Lacked visibility into financial information

Financial and customer information was inaccurate

Lack of reliable business data

NetSuite Benefits

Financial transparency, helped secure ₤5 million in venture capital

Revenues have grown by 250% since NetSuite

Reliable, up-to-date information improved confidence and decision-making.

NetSuite’s ERP and CRM Solution Helps Raise ₤5 Million in VC for i-Nexus

There's no doubt that NetSuite has continued to help us increase sales. Over the five-year period NetSuite has helped us grow revenue by 250 to 300%.“ ”

Overview‒Leading provider of Service Experience Management

‒260 employees

‒Based in Sunnyvale, CA

‒Replaced Epicor and Microsoft Dynamics

‒NetSuite OneWorld, Financial Planning, Revenue Recognition, Adv Financials, Projects and Billing, and Platinum Support

Challenges

Hairball of several disconnected systems

Manual consolidation of spreadsheets

Required analytics for global visibility

Required an ERP that could be quickly implemented for acquisitions


Seamlessly acquired three businesses in 6 months

Financial close time 33% quicker

Order processing time reduced by over 20%

Consolidated product catalog from 1000 items to 100+

Stable and integrated platform across 3 continents

Significant Reductions in turn-around time and Global Visibility with NetSuite

We now trust our numbers, and that improves our ability to collaborate and make better business decisions. “ ”

Overview‒Provider of healthcare software

‒Founded in 2006

‒Based in Golden Valley, Minnesota

‒Chose NetSuite over Microsoft Dynamics GP

Challenges

Needed to tightly integrate accounting with forecasting and planning functions

Improve support with sales and billing processes

Reduce high IT costs

Ensure systems aligned with fast moving needs of healthcare startup

NetSuite Benefits

Saving $75,000+ annually on IT

Reduced yearly audit fees by 30%

Driven budgeting, planning and forecasting

Able to outsource data entry while maintaining HIPAA compliance

Kardia Reduces Audit Feesby 30% Using NetSuite

In addition to saving us time and money, NetSuite helps keep management focused on our organization and our business goals, rather than on smaller parts.“ ”

Overview‒Provider of education curriculum and web assessment programs

‒Founded in 1999

‒Based in Portland, Oregon

‒Chose NetSuite to run ERP and CRM

‒Replaced QuickBooks and Salesforce.com

Challenges

Wanted to expand sales across US and Canada

Needed to add remote sales people and build third party sales partner channel

Fragmented IT systems

NetSuite Benefits

Saved $150,000 per year over in-house IT costs

Able to calculate commissions in hour not days

Invoicing takes 2 days instead of a week

Strengthened sales force and partner channels

Automated revenue recognition processes

Using NetSuite, Learning.com Saves $150K Annually

Without NetSuite's integrated architecture it would have been near impossible to expand as smoothly as we did.“ ”

Overview‒Provider of communications solutions

‒Founded in 2005

‒Based in Troy, Ohio

‒Replaced Goldmine and QuickBooks

‒NetSuite running across Financials and CRM

Challenges

Business model required complex billing, customer service processes

Needed integration with custom databases

Increasing company visibility

NetSuite Benefits

Grew from $2M to $8M in revenuewithout growing finance staff

Customer support time decreased by 75%

Reduced customer setup time from hours to seconds

Grew more than 35% annually

NetSuite ERP and CRM Grew One Call Now’s Earnings from $2M to $8M

We didn't want to add servers — we've got 180 triple-redundant SQL servers right now — but we needed a way to manage all that information, so

we chose NetSuite.“

”

Overview‒Leading provider of on demand IT security risk and compliance management solutions

‒Founded in 2009

‒250+ employees

‒Based in Redwood Shores, CA

‒Replaced Epicor and Salesforce.com

‒NetSuite OneWorld and Revenue Recognition

Challenges

Financial processes struggling to keep up

Growth Pains: siloed systems hampered international expansion


Improved financial processes and data accuracy

Decreased billing cycle from 10 to 2-3 days

Revenue grew 132%

Expanded from 3 to 10 international locations

Increased annual order volume 66%

Automated Order Management

Qualys grew 132% with NetSuite OneWorld

In the past, we didn’t know which data is up to date between our two systems. Today, NetSuite functions as our data warehouse: one real-time version of the truth.“ ”

Overview‒Provider of point of sale technology for pharmaceutical companies

‒Based in Olympia, Washington

‒Replaced Siebel/Upshot and Peachtree Software

‒Running NetSuite across financials and CRM

Challenges

Pharmacy software company responding to fast market growth

Needed to hire geographically dispersed talent

Needed to improve efficiency over fragmented IT systems

NetSuite Benefits

Saved more than $125,000 over hosted IT system

Saved more than $150,000 on personnel while growing at 25%

Grew revenue from existing customers by 50%

Integrated UPS shipping saves $10,000 / month

Retail Management Solutions Saves $300,000 Using NetSuite

We couldn't live without it. We would never have been able to grow the way we've grown without NetSuite.“

”

http://www.rm-solutions.com/?PHPSESSID=d9593f9d43b0e4c13a02dca9a42218f2

Overview‒Provider of SaaS applications

‒499+ Employees

‒Based in San Mateo, CA

‒Replaced Siebel, Epicor, Excel

‒Chose Netsuite over Acclique

Challenges

Multiple systems for ERP and CRM activities

Lengthy professional services sales cycles

Needed sophisticated revenue recognition support

NetSuite Benefits

IT spend reduced, saving $240,000+

Advanced billing capabilities

Streamlined purchase order entry, routing, and approval

Customer support data integrated with sales/accounting providing 360◦ customer view

Satmetrix Cuts Hundreds of Thousands of Dollars in IT Spending with NetSuite

Everything from information extraction to expense accounting to budgeting has been made easier with NetSuite.“ ”

Overview‒Producer of digital signage

‒Founded in 1987

‒Based in Exton, PA

‒NetSuite OneWorld replaced QuickBooks, Sage MAS 50 and 200

‒Running NetSuite across ERP, Inventory, CRM and eCommerce

Challenges

Needed to improve operational efficiency to maintain competitive position

Wanted to continue its global expansion into India and other countries

Needed to improve website sales efficiency


Month-end closing takes five days instead of three weeks

Budgeting with real-time data from 11 subsidiaries and 9 holding companies around the world

Web-based product sales processes are integrated with accounting, inventory and other processes

NetSuite Helps Manage 11 Subsidiaries With Real-Time Data

NetSuite helped us combine multi-company, country, language, and currency silos into one data center, and now lets us view all this information globally or locally.”“

http://www.scala.com/

Overview‒Search engine and resource that focuses on finding jobs

‒249+ Employees

‒Founded in 2000

‒Based in McLean, VA

‒Replaced QuickBooks and spreadsheets

‒Running NetSuite across SFA, CRM and Financials

Challenges

Existing combination of small-business software unable to support fast growth

Needed sales forces automation/CRM solution to manage substantial planned expansion

Needed system to support subscription-based pricing and revenue accounting complexities.

NetSuite Benefits

Five-fold revenue growth since 2006 with minimal new staff in finance and administrative functions

Reduced new-account setup time by 10%

Work-queue automation reduced cost-of-service delivery to customers by 20%

NetSuite Helps Snagajob.com Drive Five-Fold Growth

NetSuite provided us a holistic, closed-loop solution that let us scale the business dramatically, while at the same time improving our processes and

reducing costs.“

”

Overview‒Developer and marketer of network, application, and storage management software

‒249+ Employees

‒Founded in 1998

‒Based in Richmond, VA

‒Replaced QuickBooks

‒Running NetSuite OneWorld integrated with Salesforce.com

Challenges

Global software maker had difficulty keeping up with accounting demands of 60,000 customers

Complex revenue reporting requirements

Fragmented IT software


Cut administrative costs by 30%

Achieved 3 month ROI

Instant visibility across customers, geographies, products, and employees

International roll out in just 6 months to 10 subsidiaries

Using NetSuite Solution, Solarwinds Cuts Administrative Costs By 30%

We needed more than just a good accounting solution. We had to responsibly manage growth, and NetSuite provided the business application infrastructure

to do exactly that.“

”

Overview‒Provider of network monitoring software

‒Founded in 1998

‒Based in Brisbane, Australia

‒NetSuite ERP, CRM, and Ecommerce

‒Replaced MYOB and Sage ACTI

Challenges

Manage efficient global growth

Wanted to upgrade its business processes

Accounting processes were inefficient and unreliable

NetSuite Benefits

Saved $200,000 yearly in internal development

Saved $300,000 compared to a comparable SAPon premise system

Saving $150,000 yearly in finance admin costs

Profit margins improved to 30%

Reduced customer-support response times by 40%

Statseeker Saves $200K in Maintenance Costs

We needed an enterprise-wide solution so we could scale our business without adding headcount, and NetSuite is a great fit. “ ”

http://www.statseeker.com/

Overview‒Provider of business execution software

‒Based in San Mateo, CA


‒Running NetSuite OneWorld

Challenges

Wanted to exploit growth potential of international markets, but avoid the costs

Key business processes were hampered by bottlenecks in existing software

Financial reporting slow and unreliable


Saved $250,000 annually in IT salaries that would be required for on premise ERP software

Instant consolidation across 19 subs in 19 countries

Saved 33% of equivalent costs of on premise software

Facilitated financial reporting and compliance

SuccessFactors Consolidating Financials Across 19 Subs Using NetSuite OneWorld

We now have a world-class SaaS ERP system in NetSuite OneWorld with our multiple subsidiaries in North and Latin America, Europe and Asia-Pacific, yet the

software is so easy to use that we can get new users up to speed very quickly.“

”

Overview‒Provider of mobile communications software

‒Founded in 2001

‒Based in Malmo, Sweden

‒Running NetSuite CRM+

Challenges

Couldn’t efficiently keep up with global growth

Couldn’t keep track of skill sets of 1,700+ engineers in 11 different countries

Achieving consistent resource management

NetSuite Benefits

Consistent skills assessment processes between local and functional managers

Automated skills tracking, development, and compensation plans

Optimized employee utilization and improved new-business planning

Teleca Automated Resource Management Using NetSuite CRM

NetSuite CRM+ has helped us very quickly transform from a company with different, inconsistent processes into an organization with a global view of our

resources and performance.“

”

http://www.teleca.com/

Overview‒Provider of business integration software

‒Based in New York, NY

‒Switched from QuickBooks

‒Running NetSuite OneWorld

Challenges

Kept adding wide-ranging, disparate point solutions

Employees tied up in data processing tasks

Limited data on professional services availabilityor client engagement profitability


Reduction in tens of thousands of dollars in maintenance spend

Deployed across 5 GL’s and 5 separate currencies

Improvement in visibility and SOX compliance

Freed up tactical roles to focus on analytical needs

Optimized resource utilization and gained clarity into customer profitability

TradeCard Consolidating 5 SubsUsing NetSuite OneWorld

NetSuite was the perfect partner to help us clean house, and it has improved our visibility and SOX compliance having our books on a single system.“ ”

Wholesale Distribution Customers

Overview‒Distributors of supplies for electronics companies

‒Based in Wickingham, Berkshire


‒Chose NetSuite over Salesforce.com and Sage

Challenges

Fragmented sales software couldn’t keep up with business growth in Europe

ACAL sales teams couldn’t access customer data

Manual lead processing, lack of pipeline visibility hindered sales performance.


All 14 operations have a single view of sales and customer information

Overall sales team efficiency increased significantly

Automated processing of website speeds integration with sales pipeline

Used NetSuite Web services to integrate with ACAL's JD Edwards deployment

ACAL Consolidates 14 European Sales Operations Using NetSuite OneWorld

With NetSuite we all work on one system, and that means we can work together as a single team.“ ”

Overview–Pediatric nutrition specialists

–Based in Manila, Philippines

–Replaced MYOB and Access

–Chose NetSuite over SAP, Oracle and Microsoft Dynamics GP

ChallengesMultiple, disparate applications created errors, delays,

and inventory inaccuracies

Lack of consistent process controls and scalability

Disparate systems meant no real-time visibility

No sales visibility into back office data

NetSuite BenefitsNetSuite's full enterprise functionality is one-fourth cost

of other options

Faster delivery and more consistent customer experience due to superior inventory controls

Home delivery business has grown 250%

Antech Saved 75% On IT Costs While Growing 250% Using NetSuite

NetSuite has a best-in-class system with controls that are tested and proven in the real world. “ ”

Overview‒Products and services for the industrial market

‒Based in Alberta, Canada

‒Founded in 1974

‒Replaced ERP system, quoting package, CRM, email, technical support, and service and repairs databases

‒NetSuite ERP and CRM

Challenges

Fragmented accounting applications

Spreadsheet-based sales-order systems couldn't supply timely information on status of custom orders

NetSuite Benefits

Automated sales-order, purchase-order, inventory-management, and shipping processes

Reduced operating expenses by 30%

Time to process in-stock order dropped from 30 minutes to 5 minutes

Time to compile 100-line custom-order proposal dropped from 3 hrs. to 30 min.

NetSuite Reduces Operating Expenses by 30% for CB Engineering

NetSuite gives us a central place to manage and access all our information, so we can keep our hands on the business at all times, and not worry about

losing track of anything.“

”

Overview–Worldwide provider of check scanning equipment

–Founded 50+years ago

–250+ employees

–Based in Northfield, IL

–Switched from QuickBooks, Sage, Exact, Spreadsheets, Access

–Running NetSuite across finance and CRM

ChallengesFast-growing market challenged ability to handle

substantial new business

Error prone spreadsheet based reporting

Multi-location and serialized inventory posed challenges for QuickBooks and Sage

No sales visibility into back office data

Switched to NetSuite in 2007Grew 350% in 6 years without adding staff

Saving $300K annually in maintenance

Saving $150K+ annually in customer service

Reduced open inventory by 54%

NetSuite Helps Digital Check Save $300,000 a Year in Maintenance

NetSuite has helped us become more efficient, more responsive to customers, and more profitable. “ ”

Overview‒Retailer of excess DVDs, Books and Toys

‒Founded in 1998

‒Based in Los Angeles, CA

‒NetSuite ERP, CRM, Ecommerce, and NetSuite for iPhone

‒Replaced SAP R/3, Microsoft Great Plains, and QuickBooks

Challenges

Fast growing distribution business couldn’t keep up with sales

Unable to track inventory across multiple warehouses

Information access difficult for traveling executives

Former IT software solutions were costly and limited

NetSuite Benefits

Saving more than $120,000 annually on costs

Now able to track inventory in real time

Reduced order-to-cash time / rekeying of data

NetSuite for iPhone simplifies executive access to sales, finances and other information

DV&A Saves $120,000 Using NetSuite

We went from the most expensive piece of software on the planet—SAP—down to QuickBooks and then to Great Plains. They were all either limited, costly, or

both. We finally realized that we had to get on a single system.“

”

Overview‒Distributors of shipping supplies

‒Based in Austin, TX

‒NetSuite ERP, CRM and Ecommerce

‒Chose NetSuite over Peachtree and Sage ACT!

Challenges

Needed to expand online and retail business while minimizing costs

Required ability to make rapid pricing changes essential to profit in a commodity business

NetSuite Benefits

Doubled revenues to $3,000,000 without adding administrative staff

Website sales grew from $20,000 to $1,000,000

Company saved $100,000 over on-premise software costs

Achieved 20% online marketing conversion rate

Reduced per order shipping time by 20%

EcoBox Saves $100,000+ Versus On-Premise Software

With NetSuite we've got a platform that lets us expand any way we want, whether online or by opening new stores. “ ”

Overview‒Manufacturer of gastroenterology devices

‒Founded in 2008

‒90 employees

‒Based in Alpharetta, GA

‒Replaced Quickbooks

‒NetSuite ERP, CRM, Advanced Inventory and eCommerce

Challenges

Inadequate functionality to handle growth

Zero inventory and manufacturing controls

Complex supply chain: China, Korea, EU, USA

NetSuite Benefits

Fully implemented in two months

NetSuite webstore delivers 15% of revenue

Configured Case Management for FDA compliance

Reduced 4 FTE IT staff and $8K per user license vs. on-premise solution

300% Annual Growth and FDA Compliance with NetSuite

NetSuite is the only Cloud based solution that was built from the ground up. Salesforce.com, Great Plains and SAP BBD are all patch-up solutions.“ ”

http://www.endochoice.com/

Overview‒Company that focuses on wholesale/ distribution

‒Based in Holland


‒Replaced Microsoft applications

ChallengesNew company required easy-to-install IT system with

worldwide access and corporate transparency

Managing network operating in 25+ countries, multiple currencies and languages

NetSuite OneWorld BenefitsReal-time management across all local subsidiaries,

supporting multiple currencies and languages

Helped support 50% YoY company growth

Managing all local subsidiaries, supporting multiple currencies and languages

Anytime, anywhere access to financials

NetSuite OneWorld Supports 50% Year-on-Year Growth at Fasten

We've evaluated the competition and came to the conclusion that NetSuite is leagues ahead in terms of functionality, ease of use and price.“ ”

http://www.fasten.nl/

Overview–Manufacturers and distributors of wheels

–Based in New York

–Chose NetSuite over Microsoft Dynamics GP

ChallengesCompany wanted to grow its custom wheel business in

the U.S

Challenged to meet the rapid-delivery demands of its 350 chain stores and wholesale customers

Needed fast response from its own suppliers

NetSuite BenefitsDoubles sales in four years, while saving $120,000 per

year over on-premise applications

Just-in-time shipments reduce need for physical inventory by 25%

Automated EDI order fulfillment simplifies transactions and enhances relationships with suppliers and customers

NetSuite Saves $120,000 Yearly for König

NetSuite lets us look into our suppliers' workload, and lets our customers see our inventory. And it lets us monitor our entire business from anywhere in the

world, all in real time.“

”

Overview–Manufacturer and provider of woodworking machines

–Based in Irvine, CA

–Customer base of 35,000 and more than 120,000 contracts

–Replaced multi-vendor IT system

ChallengesFragmented IT systems added to business costs,

slowed product shipments

Lack of visibility into lead generation

Wanted to expand online sales — difficult with existing systems

NetSuite BenefitsSaving nearly $90,000 annually in IT over old system

Online sales leads now entered automatically into NetSuite to eliminate manual data entry

Average order-to-ship time cut from 3 days to 2 days

Online sales with live inventory updates take just 30 seconds, compared to 30 minutes with the old system

Laguna Tools Saving $90,000Annually with NetSuite

NetSuite has helped us streamline our operations, become more profitable, and it has given us the ability to grow without any limitations.“ ”

Overview–Develop, market and distribute consumer products

–Based in Greenwood Village, CO

–Replaced QuickBooks and manual processes

–NetSuite OneWorld

ChallengesNew-business incubator faced sudden, rapid growth

Risked alienating major retail chains due to slow, unreliable IT resources

Needed upgrade of manual order processing, inventory management and other processes

NetSuite OneWorld BenefitsTwo-year growth in transactions of 500% while adding

only three extra staff

Average time-per-order cut from 10 minutes to less than 2 minutes.

Automated inventory management eliminates risk of penalties due to shipping mistakes.

Launch Using NetSuite OneWorld to Manage Rapid Growth

We couldn't be handling this volume of business without NetSuite. We’d need an army of extra staff, and even then it wouldn’t work because of the inefficiencies

and inaccuracies of spreadsheets and manual processes.“

”

Overview‒Worldwide supplier of marine parts and products.

‒20 employees

‒Based in Bainbridge Island, WA

‒Replaced Sage ACCPAC, Quickbooks

‒NetSuite ERP, CRM, Ecommerce and Advanced Partner Center

Challenges

Siloed order & content management system

Multiple entries to reconcile data and constant batch update between webstore and previous system

NetSuite Benefits

Fewer employees processing more orders

SuiteTalk and SuiteScript integrate sales tax, EDI, shipping

EDI Integration saves hiring extra staff during peak season

Better customer service using cases and forms

Drop ship from 200 suppliers direct to consumers in over 170 countries

NetSuite gives control back to drop shipper

Our accounting team found Sage ACCPAC’s modular set-up to be very difficult to use. NetSuite is easier, and the flexibility is outstanding.“ ”

Overview‒Manufacturers and distributors of outdoor apparel

‒Based in Jackson Hole, WY

‒Replaced QuickBooks and spreadsheets

ChallengesRapid growth required robust back-office system

QuickBooks and spreadsheets couldn’t cut it anymore

Competing with well-known brands such as North Face, Columbia and Patagonia.

NetSuite BenefitsCompany growing with fewer people and resources

than typical for company with large channel

Able to do business with the largest retailers (REI, Cabelas, etc.) who demand EDI compliance

Company has grown tenfold with the help of NetSuite

Boosted yearly units shipped from 20,000 to 300,000

Currently the top-selling pant line in the outdoor specialty retail space.

Mountain Khakis ManagesGrowth with NetSuite

Our business was growing at a rate that challenged our IT systems, and fortunately we chose NetSuite at just the right time. “ ”

Overview–Producers and distributors of vitamin supplements

–Based in Beijing, China

–Replaced Sage with NetSuite


–Running two-tier deployment

ChallengesSage Accpac ERP system was too time-consuming

and inflexible to support explosive growth.

Sage financial reporting was slow and cumbersome

On-premise ERP expansion of Lawson ERP system used at headquarters would require extensive networking and localization

NetSuite BenefitsTwo-tier ERP deployment provides U.S. corporate

parent with real-time web-based visibility.

Flexible business management platform helps support rapid growth in expanding China market.

Avoids cost of at least three FTE’s at the sub level

NetSuite OneWorld Foundation for Two-Tier Delivery at NBTY

NetSuite is a very good system that beats everything we compared it to and it makes the globe small. “ ”

Overview–Global manufacturer of imaging, medical, life sciences, and industrial products

–40,000 employees

–Running corporate SAP

–Running NetSuite in North America, India, Japan subsidiaries

–Olympus NDT subsidiary running NetSuite across multiple factories

Challenges

Running an aging proprietary system

Poor visibility to KPI’s

No unified system for distribution channels

Difficult to enforce business rules or workflows

Little disaster recovery knowledge/experience

Highly distributed business

NetSuite Benefits

Eliminated need for multi-year, multi-million dollar deployment

Only a small IT team required to maintain

NetSuite effectively supports multiple locations

Customization ensures support for ongoing change

Olympus Deploys NetSuite Across North America, India and Japan

We can create quotations and sales orders, and measure the forecast by product — something we couldn't do previously.“ ”

Overview‒Worldwide distributor of plastic products and manufacturing services

‒Founded in 1914

‒40+ employees

‒Based in San Diego, CA

‒Replaced Peachtree and Custom developed software

‒NetSuite W/D Edition, ERP, CRM and Ecommerce

Challenges

Focus on managing and growing business without the hassle of managing servers

Managing multiple disparate systems

Growth meant adding more IT staff

NetSuite Benefits

Increased productivity of every employee

Complete Integration: NetSuite, POS, Shipping and Yahoo

Hours saved reconciling sales orders

Automated POS system saves 2-3 hours of staff time daily

Integrates 3 websites

Grew 60% since using NetSuite without adding additional backend employees

NetSuite is a very powerful tool that allows us to focus on our business from all points. We can easily customize to make it fit our specific business model

without having a full time IT position.“

”

Overview–Fashion accessories retail company

–Based in Stuart, FL

–Replaced Sage MAS 90

–Using NetSuite for ERP, CRM and Ecommerce

ChallengesAdd Ecommerce to existing business-to-business

model

On-premise accounting and manual warehouse-management couldn't keep up with order increase

Avoid building an in-house IT group

NetSuite BenefitsGrew customers to 5,000+ while adding minimal

administrative staff

Saving $50,000 yearly in extra staff with automated order processing

Bulk-invoicing cuts processing time for daily billings from half day to 1 hour

NetSuite Helps Room It Up Save $50,000 Using Automated Order Management

NetSuite has helped us open an Ecommerce channel and take on a much larger workload, all without adding the costs of IT servers or staff.“ ”

Overview–Producer and distributor of skin care products

–Based in Carlsbad, CA

–NetSuite Solution

–Replaced QuickBooks, Sage ACTI, and Salesforce.com

ChallengesWanted to expand business beyond resellers to reach

customers directly

Needed to track inventory closely, since component suppliers are in China and Korea.

NetSuite BenefitsSaving $100,000 per year versus on-premise

Advanced inventory module and threshold alerts help maximize customer satisfaction through on-time product deliveries

Integration of Ecommerce, inventory, and customer information helps speed special promotions

Role-based dashboards provide management with real-time visibility into supplier performance

Skin Authority Saving $100,000 Annually Using NetSuite

We knew we'd need top-quality products and service to succeed in this competitive business. NetSuite helps us do just that. “ ”

Overview–Provider of special needs software

–Based in Underwood, Queensland, Australia


–Replaced QuickBooks, Outlook, and Access

ChallengesVPN solution for multi-user access to corporate

systems was a serious bottleneck

Siloed departments lacked integration and data integrity between systems

NetSuite OneWorld BenefitsWeb based access frees them from VPNs and

removes bottlenecks between international offices

Accelerates expansion from Australia and New Zealand into other APAC markets

Seamless consolidation adheres to tax regulations

Marketing ROI has increased due to better customer data integration

Improved experience for partners and customers

Flexible and customizable using SuiteCloud

Spectronics Improved Customer Service With NetSuite

It was obvious to us that the other products were stitched together. NetSuite is built to be integrated from the ground up.“ ”

Overview‒NYSE: STP

‒$3BN revenue

‒Running corporate SAP

Challenges

Uneconomical to deploy SAP within Americas division

Required elastic system to scale with rapidly growing distributor network


Manage complex chart of accounts in real time (used to take 5 days with prior systems)

Manage all sales opportunities for SunTech sales and distributors

EDI integration for real-time inventory and order generation to partners

All financials in NetSuite roll-up to parent company

Suntech America Runs on CloudConnected to SAP @ Corporate

In less than five years, there will be more than 20,000 solar installers around the country, and NetSuite will help us reach the partners and

customers we want.“

”

Overview‒Manufacturer of potato chips

‒Based in Buckinghamshire, UK

‒Chose NetSuite over Microsoft Great Plains

Challenges

Support fast growth of a new food brand

Avoid large capital expenditure

Access real-time business information from UK and Peru

Needed software that automatically translate multiple languages and currencies

NetSuite Benefits

Achieved immediate ROI

Double growth from £1M to £2M in two years

Has been able to minimize plant and salary overhead

Company management is now able to focus on distribution growth

Launched New Brand, Doubled Growth in First Two Years with NetSuite

NetSuite is helping us grow to become an international brand while keeping our overhead to an absolute minimum. Our directors can go anywhere in the world

and still have real-time access to business information.”“

Overview–#1 rated online wine store

–Based in San Francisco, CA

–Chose NetSuite over open source and wine-specific alternatives

–Running NetSuite across financials and CRM

ChallengesPrepared to launch a new division at the end of 2009

Urgently needed an IT platform that could be up and running fast enough to capture sales for the 2009 holiday season.

NetSuite BenefitsMet Wine.com’s stringent time requirements as well as

required integration with parent system of record

Wine.com Logistics was able to save substantial costs and labor, avoiding hiring any permanent IT staff

Tied new Logistics division into system of record via Web Services, allowing a direct flow of data between Wine.com Logistics customers and Wine.com.

Wine.com Launched New Division in Record Time Using NetSuite

The NetSuite system was up and running for our new logistics division within an incredibly short amount of time, and it helped us close a significant amount of business when we needed it most — in December, our busiest month of the year.

“”

Ecommerce Customers

Overview–Wholesale Distributors of outdoor lifestyle products

–Based in Edinburgh, UK

–Replaced Sage

–NetSuite OneWorld for Finance, Inventory and eCommerce

ChallengesRapid growth required accessible, user-friendly system

to scale with the business

Needed efficient way to promote specific brands through multiple websites

NetSuite BenefitsNetSuite has helped support a 95% increase in

revenues without adding staff

Integrated business processes, new website saved 25% of sales staff’s time

Warehouse distribution efficiencies have cut need for warehouse space by 40%

NetSuite Helps Grow 2Pure 95% Without Adding New Staff

NetSuite saves us time and allows us to focus on running the business, and that has helped us increase our turnover—our revenues—by 95%“

”

Overview‒Sign Making Equipment & Supplies

‒Based in Grand Rapids, MI

‒NetSuite ERP, CRM, and Ecommerce

‒Replaced Counterpoint

Challenges

Wanted to attract more franchise customers

Fragmented IT systems meant challenge to manage inventory of 15,000 SKUs

IT systems overloaded by 8,000 orders a month across 9 warehouses

NetSuite Benefits

Order processing time cut by 66%

Decreased monthly inventory by $500,000 (15%)

Saved $1,000 per month in mailing

Web channel now accounts for 11% of revenues

Cut pricing update time from 2 hours to 10 minutes

NetSuite Cuts Order Processing Time

by 66% for Advantage Sign Supply

NetSuite has simplified our company's operations, given us great efficiency, power, and flexibility, helped us do business on the Web, and has helped unify

our customer touchpoints by linking CRM with ERP and Ecommerce. “

”

Overview–Distributor of healthcare products

–Based in Cheshire, UK

–Replaced bespoke CRM application

–NetSuite CRM+

ChallengesNeeded better support of inbound and outbound

customer service due to tremendous growth

Didn't want to build a customer management system from scratch or use a pre-packaged solution

NetSuite BenefitsAble to manage all inquiries from website, reducing

overheads previously incurred with manual processes

Easily create and execute email campaigns and track campaign ROI

Easily integrated 3rd party telephony system

Scaled with customer base growth of 60%+

All About W8 Streamlined eMarketing and CRM With NetSuite CRM+

The NetSuite system we needed works out at about £4 per user per day—so deciding to use NetSuite was really a no-brainer! “ ”

http://www.allaboutw8.co.uk/

Overview–Online shopping club

–Based in Montreal, Canada

–Replaced QuickBooks and in-house software

–Chose NetSuite OneWorld

ChallengesDisparate systems provided no visibility into profit and

cost across global operations

Inventory turnover created significant inventory management challenges

Avoid additional hiring for IT operations and system administration

NetSuite Benefits1,100% growth in sales

8x FTE growth in 12 months

Eliminated order processing delays

Seamless multi-location inventory management

Streamlined process for adding hundreds of new products daily

Beyond The Rack Serves 4 Million Customers with NetSuite OneWorld

Using NetSuite rather than a traditional in-house solution allows us to reduce upfront investment and keep our money focused on growing the business. “ ”

Overview‒World’s leading mobile accessories brand

‒Founded in 2006

‒100+ employees

‒Based in Tucker, GA

‒Manufacturing in Taiwan and Korea; Retails in 76 countries

‒NetSuite OneWorld replaced QuickBooks

Challenges

Demand planning around new devices

Multi-country inventory management

Currency conversion issues with manufacturers


Able to monitor re-order points, stocking levels, etc. – using KPIs and reports

International revenue grew from 12% to 40%

Real time inventory allows easy movement of stock around the world

Better purchasing power with automatic currency adjustment

NetSuite OneWorld helps manage retailers in 76 Countries

The advanced features in NetSuite OneWorld 2011 allow us to further drive the efficiency, speed and control of our financial process across our

international operations “

”

Overview–Maker and distributor of childcare products

–Based in Portland, OR

–Replaced Salesforce.com with NetSuite CRM

ChallengesNeeded ecommerce capabilities with integrated financials

and CRM

Parent company's Oracle ERP could not meet goals due to time and budget constraints

Aggressive goal to launch in just 5 months

NetSuite BenefitsIntuitive Ecommerce interface enabled rapid expansion

from 200 to 4,000 products

Complete visibility into financial status of the company

Child Care Marketplace operational within 5 months

360-degree view of customers for marketingand merchandising

Child Care Marketplace Launches in Just 5 Months Using NetSuite

We were looking for a solution that would provide a full view of our business activity as well as the agility to implement an integrated ecommerce, CRM,

and back office system.“

”

Overview–Retail and Online sales merchant

–18 websites & 11 retail stores

–Based in Urbana, IA

–Replaced QuickBooks and spreadsheets

–NetSuite ERP, eCommerce, CRM and Inventory Management

ChallengesNeeded to quickly tap a market growing at 25%+ YoY

Manual order processing slowed sales processesand risked errors

Lack of analysis and reporting

NetSuite BenefitsGrowing 40-90% annually with only 5 additional FTE

Saving $70,000 per year on IT support versus hosted

Nearly doubled shipping output without adding warehouse staff

Amazon.com stores integration saving 5-10 hours

Produce custom reports in minutes not hours

Product profitability reports maximize ad value

Clickstop Doubles Shipping Output Using NetSuite

We knew that we couldn’t continue manually typing and retyping information like we were with QuickBooks. It was slowing our sales down and was much too error-prone for

our multi-brand retail business.“

”

Overview–Online Exchange for Consumer Goods

–Based in Funchal, Portugal

–Replaced Sage Trading 100 with NetSuite

–NetSuite ERP, Inventory and Analytics

ChallengesManaging operations in Portugal, England and France

Multiple currencies, trading regulations and languages

Needed global access to key business metrics

Required a system that would allow integration with complex website front-end

NetSuite BenefitsIncreased the efficiency of operations, logistics and

finance by 20% by reducing manual processes

Access to real-time reporting and KPI’s

Remote, real-time access for entire staff

Emarket.com Streamlines Business Processes with NetSuite

By allowing us to automate key business processes, NetSuite has increased the efficiency of our operations, logistics and finance teams by 20%“ ”

Overview–Portable coolers

–Founded in 1947

–250+ employees

–Based in Katy, TX

–NetSuite eCommerce, Inventory Management, Shipping, CRM

ChallengesRapid product turnover lead to static catalogs

Unattractive and costly consumer website

Strengthen online presence while limiting IT spend

Meet Ecommerce needs while maintainingwholesale business model

NetSuite BenefitsWeb store traffic increased 40% and

sales increased 30% year-over-year

Fast, easy to design and maintain customer product information

Smooth handoff to third-party Ecommerce vendor for easy order fulfillment

Easy integration with Fluid Media website tools

NetSuite Helps Boost Igloo’s Online Sales by 30%

Igloo has claimed full control over their online content and presence, thanks to the powerful Web tools delivered by NetSuite. “ ”

Overview‒One of the largest printing supplies websites in the US, Canada, and UK.

‒50 employees

‒Based in Bell, CA

‒Replaced Quickbooks, UPS Worldship and MIVA

‒NetSuite OneWorld, Ecommerce and Advanced Inventory

Challenges

Need a faster way to get orders in and shipped out

Human errors from multiple data entries


Faster turnaround with Integrated order, fulfillment and shipping

Proactive customer service resulting in repeat orders

Marketing tied to Inventory helps move products out

Opened doors for International business – easy setup, complete control and automatic currency and tax compliance

Apps Integration lead to high savings and efficiencies

Inkjetsuperstore.com grows exponentially with NetSuite

NetSuite has helped us close a lot of deals. Without NetSuite, we would need five additional people to handle our current volume.“ ”

Overview–Portable GPS Devices

–Founded in 1986

–Over 200 patents in GPS Technology

–Based in Santa Clara, CA

–Replaced SAP and Home-Grown Systems

ChallengesOutdated and underpowered Ecommerce system

Real-time transaction processing and reporting were unavailable

Lacked integration between webstore and financial system

3 month new product rollout to website

NetSuite BenefitsIncreased daily online transaction processing by 3X

Seamless integration between webstore and on-premise Oracle financials

Cut product launch times from 3 months to 1 week

IT cost for Ecommerce cut by 20%

Magellan GPS Reduces IT Costs 20% and Triple Productivity with NetSuite

NetSuite unifies our Ecommerce efforts on a single platform, and gives us real-time order processing unavailable with our outdated legacy system. “ ”

Overview‒Leader in portable GPS devises

‒Based in Santa Clara, CA

‒Founded in 1986

‒NetSuite OneWorld replaced SAP and homegrown system

‒NetSuite running across eCommerce, Marketing, Merchandising and Customer Service

Challenges

Ten year old homegrown Ecommerce system lacked flexibility

Existing Ecommerce system was expensive to maintain

Real-time reporting unavailable

Real-time transaction processing unavailable

NetSuite Solution Benefits

Overall transaction processing time 10% less

Reduced Ecommerce-related IT spending 20 percent

Overall transaction processing times 10 percent less

Call handling times 35 percent lower with NetSuite customer service solution

Triples Ecommerce Productivity, Reduces IT Costs Over 20%

We have tripled our productivity, enhanced our risk management, and reduced our overall Ecommerce IT expenditures by more than 20 percent switching to NetSuite.”“

Overview‒Discount medical supply and equipment store

‒90 employee

‒Based in Brooklyn, NY

‒Replaced Quickbooks and Monster Commerce

‒NetSuite ERP, CRM and Ecommerce

Challenges

Error prone, manual data entry between webstore and QuickBooks

Difficult to manage customer records and orders

Limited number of users have access to data

NetSuite Benefits

Stress free implementation using best practices

Automation frees 20+ hours per week

Able to provide better and efficient customer service

Integrated accounting, CRM and Ecommerce provides efficiencies and increase in productivity

Discount medical supply store increases revenue by 30% with NetSuite

NetSuite automates our business processes giving us the opportunity to focus on growing the business instead of managing business processes.“ ”

Overview–Online toy retailer

–Based in Litiz, PA

–85,000 SKUs

–Replaced Proprietary IBM based solution

–NetSuite ERP, CRM, Ecommerce

ChallengesTransition from phone to webstore for order placement

Needed to improve order processing, inventory management, to keep customers happy and supply chain efficient

Existing webstore not compliant with security standards and did not interface with business systems

NetSuite BenefitsSaving more than $100,000 yearly over the cost of

comparable on-premise business software

Order-to-cash process increased up by approx. 25%

Saving $25,000 per year on webstore-management staff with no increase in warehouse staff

SEO reporting, other upgrades have helped increase webstore traffic by 27%

Outback Toys Grows by 33%, While Saving $100,000 Yearly With NetSuite

With NetSuite, we're running a lot more proficiently. Growth isn't a problem now—it's an opportunity and we can make the most of it.“ ”

Overview–Wholesale distributor of point of sale supplies

–Based in Danvers, MA

–Replaced ACT, QuickBooks Enterprise, Miva Merchant

–Chose NetSuite over Salesforce.com and SalesLogix

–NetSuite CRM, Advanced Inventory and eCommerce

ChallengesDisconnected sales, marketing, and accounting

hampered growth

Sales and marketing analysis was difficult and slow

Limited financial resources were strained by existing IT infrastructure

NetSuite Benefits$50,000 savings from productivity gains and reductions

in IT spending

50 percent gain in sales campaign effectiveness

Supporting 40 percent growth in sales volume

NetSuite Helps Save POS Supply $50,000 While Supporting 40% Growth

We were initially just looking at NetSuite’s CRM side, but after looking further we began to think about integrating our CRM, ERP, e-commerce, and UPS shipping,

and realized what a powerful solution that would be.“

”

Overview–Online retailer of consumer electronics

–Based in Hong Kong

–Replaced Microsoft Office Accounting, Excel Spreadsheets

–Selected NetSuite over Microsoft Dynamics ERP

ChallengesWanted to take advantage of fast-growing demand for

consumer electronics products by online retailers

Spreadsheet-based system created data entry bottlenecks, and caused pricing inaccuracies

Shipping errors caused by manual data entry

NetSuite BenefitsDoubled growth to $30 million in sales without adding

any IT staff

Saved $65,000 over the cost of on-premise business software

End-of-quarter financial reconciliation now takes four minutes versus 50 hours with the previous system

Reduced on-hand inventory by two-thirds

Red Hare LTD Doubles Sales,Cuts Costs Using NetSuite

Besides helping up keep on a sharp growth curve, NetSuite has put us at the top of our field. “ ”

Overview–Online retailer of wine accessories

–Based in Sonoma, CA

–Replaced QuickBooks, proprietary and manual IT systems

–Running NetSuite across ERP, CRM and Ecommerce

–Went live in just 4 months

ChallengesWine cabinet and cooler maker wanted to expand into

accessories market

QuickBooks and proprietary systems couldn't scale to high-volume business

Existing IT systems slow and inflexible

NetSuite BenefitsAccessory sales have tripled each month,

without need to hire admin staff

Saving $24,000/year versus previous software

Reduced order processing time from 20 min. to 20 sec.

Custom report takes 10 min. vs. 1 day

Sonoma Wine Accessories Grows by 30% While Saving 50% Using NetSuite

With NetSuite, we've boosted business processes, and we're able to do serious, proactive marketing, which is just what the new business needs.“ ”

Overview–Online retailer of flooring products

–Based in Birmingham, AL

–Founded in 1952

–Replaced Miva Merchant, QuickBooks

–Chose NetSuite to manage ERP and eCommerce

ChallengesCompany required affordable, agile solution

Required solution that would support growth and allow founders to focus on strategic goals

Previous systems lacked automation resulting in paper-bound processes and delays

NetSuite BenefitsNetSuite supported eightfold growth in revenue from

2007 to 2011 with just three sales professionals

Able to shift half of all transactions to the Web

Product import capabilities allow update to thousands of products in 5 minutes

South Cypress Grew Revenue Eightfold Using NetSuite

NetSuite's cloud-based model allows us to scale without having to worry about additional IT infrastructure. “ ”

http://www.southcypress.com/

Overview–Online sports retailer

–Based in Chicago, IL

–Replaced Retail Star

–Chose NetSuite over Microsoft Dynamics/Great Plains and Sage ACCPAC

ChallengesDifficulty exploiting growing order volumes

Disconnected order processing between retail outlets and Web store caused conflicts, lost sales

Lack of multi-site inventory managementslowed order deliveries.

NetSuite BenefitsSales growth of 400% without additional staff

Order automation and shipping integration freed 5 employees for customer service

Integration with payment processors enables better negotiation of payment processing rates

Wrigleyville Sports Grows by 400% Using NetSuite

NetSuite is helping us handle substantial growth in order volume without having to maintain on-site hardware and software and a staff of IT support people.“ ”

Overview–Retailer of wine products

–Based in Sydney, Australia


–Replaced Volusion ecommerce software

ChallengesMaximize growth while keeping costs low

Manual order processing was error-prone and slow

Previous website was difficult to navigate leading to low customer conversion and high cart abandonment

NetSuite BenefitsAutomated order processing handling a 650% increase

in orders

Website conversions have increased by 50%

Driven first-call resolution to 95%+

Reduced call back time by 75%+

Multi-subsidiary, multi-currency management

WineMarket.com.au Improves Web Site Conversions by 50% using OneWorld

Now we can handle all the orders we get, and it's all automatic. All information is held centrally, our business processes are simplified and we've got a smooth

path to near-infinite growth.“

”

http://www.winemarket.com.au/

Services Customers

Overview–Provider of TV broadcast services

–Based in Quezon City, Philippines and Redwood City, CA

–Replaced custom CRM and ERP system

–Chose NetSuite ERP, CRM, and inventory over Microsoft Great Plains

ChallengesCostly IT maintenance for patchwork of software

applications across multiple operating regions

Lacked worldwide visibility into sales effectiveness and inventory levels

Adding new customers, products, promotions, and locations required IT support and resulted in delays

NetSuite BenefitsFlexible, efficient two-tier ERP model with integrated

reporting into parent company's SAP instance

Self-service capabilities eliminated dependence on IT

Flexible and reliable CRM, inventory tracking, and accounting across multiple operating regions

ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model

NetSuite provides the functionality and flexibility we needed, and a single version of the truth, with a reduced initial cost outlay.“ ”

Overview–Provider of media/publishing services

–Based in Singapore, Southeast Asia

–Replaced Microsoft Great Plains and Sage CRM and HR

–Chose NetSuite OneWorld after evaluating Salesforce.com

ChallengesNeeded to consolidate to a single global ERP

Wanted to jump-start and manage new regional operations with minimal expense

Reduce high costs of network communications for remote access as well as multiple disconnected ERP systems.

NetSuite BenefitsBusiness growing globally, yet spending less on IT

Accounting report-calculation time cut by 50%

Yearly external audit costs have been cut by 45%

ADH Cut AP Reporting Time by 50% Using NetSuite OneWorld

With NetSuite OneWorld we get real-time reporting in all our subsidiaries, and we have the ability to customize our reports at a high level and in just the way our top

management needs.“

”

Overview–Provider of IT consulting services


–Replaced Sage ACCPAC and PeopleSoft

–NetSuite OpenAir, financials, CRM

ChallengesSpinning off a 130-employee "startup"

within a 90-day timeframe

Needed a complete business software architecture but parent company’s on-premise solution was too costly

Wanted to boost sales pipeline visibility

NetSuite BenefitsAdded pipeline visibility and other functions while

saving more than $250K in upgrade costs

Monthly invoices are now processed in 4 days rather than 2 weeks

DSO (Days Sales Outstanding) has been cut by 30%

BearingPoint Saved $250K Using NetSuite OpenAir

Prior to NetSuite, we were many versions behind out parent's applications because of the costs and detailed customizations needed to upgrade. “ ”

Overview‒Provider of cleaning services

‒Based in Hertfodshire, UK

‒NetSuite replaced Sage Peachtree

‒Deployed NetSuite to manage ERP

Challenges

Difficulty supporting fast growth with its combination of limited business software and spreadsheets

Accessing and reporting data was time-consuming and costly

Company didn't have coherent view of P&L, salary, and marketing data

NetSuite Solution Benefits

Has the ability to support 150% growth year on year over the next three years

Company achieved software ROI within 5 months of full NetSuite implementation

Cut Time and Costs To Support Cynergi's 150% Growth Goal

NetSuite gives us a complete view of our business in real time. It saves the leadership team time we can use to focus on growing our client base by 150%

over the last three years.”“

Overview–Strategic management and technical consulting

–Based in San Jose, CA

–NetSuite SRP

–Replaced Salesforce.com, and Deltek Advantage

ChallengesHairball of three disparate systems

Cumbersome spreadsheets required for deep business analysis

Invoicing process was time-consuming and error-prone

Existing systems lacked uniform user interface

Needed to reduce IT expenditures

NetSuite BenefitsNetSuite SRP reduced invoice generation time by

factor of ten

Real-time, role-based visibility into key metrics

Refocused resources on sales and billable services

NetSuite SRP Integrated EORM’s Sales, Delivery, and Invoicing

NetSuite SRP gives us the ability to handle a higher volume of business with the same staff. “ ”

Overview–Provider of online publishing services

–30 million readers per month

–Based in New York, NY

–Replaced QuickBooks and Excel with NetSuite OneWorld

ChallengesOperational inefficiencies hindered growth

Difficulty optimizing complex, multi-dimensional advertising contracts using QuickBooks

Lack of consolidated financial information

Inefficient revenue recognition and limited business visibility

NetSuite BenefitsDeployed NetSuite OneWorld in 60 days

Integrated accounts payable and receivable processes cut bookkeeping costs by 20%

Role based dashboards give up-to-the minute views of order performance, receivables and expenses

NetSuite OneWorld Reduced Gawker Media’s Bookkeeping Costs by 20%

Our processes are integrated and automatic, and our analysis is based on dependable, up-to-the-minute information. “ ”

Overview–Provider of security services

–Founded in 1999

–Based in Beijing, China

–Serving 11 cities in Asia

–NetSuite OneWorld replaced QuickBooks and Excel

ChallengesGlobal operations across China, India and SE Asia

needed sophisticated enterprise wide solution

On-premise system had no CRM capabilities, poor data flow and reporting resulting in human error

Previous solutions offered minimal marketing opportunities

NetSuite OneWorld BenefitsNetSuite provides easy, fast, and accurate tailoring of

local tax and VAT rates in each operating region

Sales Proposal process cut by 50%

Expanded limited accounting staff into full international financial group using OneWorld

Integrated marketing campaign, and improved customer analysis

NetSuite Cloud Improved ICD’s Sales Efficiency 50%

Going through SOX compliance with NetSuite has been easy, inexpensive, and fast. “ ”

Overview–Nonprofit provider of healthcare service

–Based in Lafayette, CO

–Founded in 1963

–550+ employees

–NetSuite running Finance

–Replaced Microsoft Great Plains and Microsoft Access

ChallengesStreamline service delivery to families dealing with

cognitive disabilities

Inability to report and share financial information

Needed to minimize costs and maximize worker efficiencies

NetSuite BenefitsNetSuite efficiencies helped Imagine!

avoid 3 full-time-employee hires

Managers get financial reports whenever and whenever they want

Saving $2,000+ annually on postage costs alone

Imagine! Avoided 3+ FTEs Using NetSuite

Our biggest advantage is in reporting, because every manager and supervisor is able to use NetSuite to check on their budgets and employees

using real-time data.“

”

Overview‒Financial security company

‒Based in London, UK

‒Selected NetSuite over Sage 200

‒Deployed NetSuite to Manage Commissions

Challenges

Attract and retain highly qualified sales staff with accurate commission payments

Manual data entry slowed administrative processes

Needed a secure, reliable software system to handle complex financial scenarios

NetSuite Benefits

Helped Imagine FS automate its commission processes

Reduced commissions time from 1 day to 5 minutes

Dashboards allow directors to plan and control growth

Finanacial Services Startup Grew its Sales Force by 400%

With NetSuite, we get the efficiency of end-to-end integration, real time information, and all the flexibility we'll ever need to stay on our growth path.”“

Overview–Provider of infrastructure services

–Based in Short Hills, NJ

–Replaced QuickBooks and SugarCRM

–NetSuite and OpenAir

ChallengesCorporate spinoff needed enterprise-grade systems

Previous parent company used disparate systems for accounting, CRM, and customer support

Re-keying data between multiple systems, slowing processes and severely limiting visibility

NetSuite BenefitsSaved 1.5 FTE due to automated processes

Quote-to-billing takes minutes

Cloud delivery ensured go live with company launch

Streamlined prospect-to-customer processes

Visibility into the success of lead-generating activities

InfrastructureWorks Accelerates Quote-to-Cash Process with NetSuite SRP

The combination of NetSuite and OpenAir gives us complete, paperless enterprise management and allows us to stay lean.“

”

Overview–Provider of IT services

–Based in London, UK


–Replaced Salesforce.com, Maximiser, Goldmine, Sage

ChallengesMultiple business units couldn't share sales and other

data, hindering company growth

Manual invoicing was slow, error-prone

Inability to track sales leads

NetSuite Benefits60 users across UK; 100 employee users in California

access NetSuite easily via browsers and dashboards

Company sales have increased by 100%

Company is saving 33% of administrative time over previous system

Better visibility into customer data

Innovise Grows Sales by 100% With NetSuite OneWorld

Using OneWorld stopped duplication of effort and improved financial accuracy by eliminating the errors inherent with manual processing. “ ”

http://www.innovise.com/


–Based in London, UK

–NetSuite

–Replaced Scala, Excel, and Outlook

ChallengesBringing company processes and systems up to date to

enable future growth

Needed to eliminate duplication of information between departments

Simple tasks took far too long to complete

NetSuite BenefitsCompany more profitable due to accurate,

live data at fingertips

Frees up time to process mass transactions, turn queries and issues around rapidly

More dynamic and accurate across all departments

Reduction in back-office staff

ITS-PLC Drives Profitability with NetSuite

NetSuite has helped us to leap frog our competitors.“ ”

http://www.its-plc.com/index.html

Overview–Provider of full service market research

–Based in Austin, TX

–Founded in 1999

–Replaced QuickBooks and Salesforce.com

–Chose NetSuite over Microsoft Great Plains, Sage MAS 90 and 200

ChallengesNeeded to improve financial forecasting and business

performance

Fragmented systems and spreadsheets delayed accurate financial reporting and close

NetSuite BenefitsReduced accounting time for cash flow analysis by 18

hours per week

Reduced time spend on monthly close by 8 hours

Saving $50,000 yearly over extra staffing

Profitability analysis helps direct sales efforts

Expedited project mgt., expense reporting and purchase-order processes

Mindwave Saving $50,000 Annually Using NetSuite

NetSuite helped us significantly reduced the hours we were spending on accounting allowing us to spend more time on forecasting and profitability. “ ”

Overview–Provider of real estate services

–Based in Honolulu, HI

–NetSuite CRM

–Replaced Salesforce.com

ChallengesLacked efficient way to share data with agents and

sales managers

Needed solution to blend real estate market data with customer data

No off-the-shelf solution supported its unique workflow

NetSuite BenefitsAgents able to manage 10X more relations over

previous system

Delivering 1.5 million e-mails on behalf of agents yearly

98% buy-in from 240 independent real estate agents

Integration between NetSuite CRM+ and Prudential Web portal

NetSuite CRM+ Led to Prudential’s Skyrocketing Agent Productivity

We knew we needed a solution that was both powerful and easy to customize. NetSuite was the most flexible architecture for our needs. “ ”


–Based in Makati City, Philippines

–NetSuite Mid-market International

–Replaced SugarCRM

ChallengesCompany wanted to expand globally but held back by

administrative inefficiencies

Lack of critical functions, such as customer case management, limited company's ability to grow

Client billings were inaccurate

NetSuite BenefitsNetSuite has helped company increase customer case

management by 50% over old system

Improved service and billing accuracy has boosted customer satisfaction

Timesheet automation is helping company save $3,000 per year in administrative costs

SQL Became Globally Competitive With NetSuite Solution

NetSuite gave us a way to streamline our internal processes and automate functions that had been performed manually, so we will be prepared for growth

and expansion.“”

Overview–Provider of education services

–Based in Tokyo, Japan

–Replaced Microsoft Access and Excel

–Chose NetSuite over Salesforce.com and SAP

–Running Netsuite across CRM and Financials

ChallengesNeeded to handle sudden growth in prospective

student applications

System needed to handle student applications coming via Website as well as phone and other channels

Tight cost controls would not allow adding to IT staff.

NetSuite BenefitsTemple efficiently growing 20% per year

Boosted the speed of response and follow-up to prospect applications

Recruiting teams work more efficiently

NetSuite Helps Temple University Efficiently Scale Student Recruiting by 20%

Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable, customizable system that offers complete hosting functionality. None of the other

solutions had this.“

”

Overview–Provider of professional services

–Based in Los Angeles, CA


–Replaced Microsoft Great Plains

ChallengesUnderpowered and inefficient accounting system

Slowdowns occurred in client and employee payments, damaging relationships

Disparate processes and separate instances risked errors in expenses and commissions

NetSuite BenefitsReconciliation now 50% faster and fully accurate

Commissions calculated quickly and paid on-time

Streamlined billings ensure that sponsors pay on time and process expenses fast

Financial information available to in real-time

NetSuite Helps Cut WMG’s Billing Reconciliation Time by 50%

With NetSuite, our contracts and processes are linked, making it much easier to see what we keep and what we remit.“ ”


–Based in Bedford, NH

–Replaced QuickBooks, QuickBase, and Microsoft CRM

–Chose NetSuite over Microsoft Great Plains

ChallengesDisparate systems resulted in the inability to reconcile

financial information

Financial reporting, billings were hampered by limited visibility and unreliable revenue recognition processes

Small-business applications stifled growth

NetSuite BenefitsBusiness has grown 20% annually

without adding extra staff

Billing processes simpler, more reliable

Integration of customer information and product-support information

NetSuite for iPhone helps users connect remotely

Using NetSuite, WhippleHill Grows 20% Without Adding Extra Staff

The NetSuite approach to revenue recognition is much better than the massive spreadsheet we had to use before, which inevitably introduced errors in our

accruals. “

”

Overview–Provider of digital marketing services

–Based in Toronto, Canada

–Replaced in-house CRM

–Chose NetSuite CRM over Salesforce.com and FranConnect Inc.

ChallengesExpensive in-house ad campaign software

In-house CRM system not cost effective to keep

Difficult to measure and maximize advertising impact

NetSuite BenefitsTarget prospects for high lead-to-sales conversion

using site performance and customer behavior reports

KPI reporting helps manage ad campaigns and marketing spend

Opened new markets in Europe, Asia and Australia using high-volume processing and analytics

Same-day response to high-priority leads

NetSuite Helps WSI Automate Lead Management

Our conversion rates are consistently better than the industry average, and NetSuite plays a large role in that success.“ ”

Overview–Provider of rental car services

–Based in Paranaque City, Philippines

–Using NetSuite across accounting, CRM and Ecommerce

–Chose NetSuite over SAP and Quickbooks

ChallengesLosing money because of errors in manually prepared

invoices

Company had no way to foresee changes in rental volume by large clients

Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software

NetSuite BenefitsBilling automation saves $10,000+ annually through

faster, more accurate invoicing

Accurate forecasting helps manage rental fleet dynamically by responding to changing market conditions

DFMS Saves $10,000 Yearly Using NetSuite

With NetSuite, analytical and reporting tools are available instantly, from any Internet-enabled terminal.“ ”

Retail Customers

Overview–Provider of clean energy

–Based in Melbourne, Australia

–Chose NetSuite OneWorld over Microsoft Dynamics

–Replaced MYOB and SugarCRM

ChallengesWanted to leverage the growing clean-energy market

Fragmented software applications

Customer questions on complex configuration or installation issues often required hour-long phone calls

NetSuite BenefitsSaved $200,000 over buying on-premise software and

servers, and is now doubling revenues yearly

Average order-to-cash time has decreased by 33%

Website price updates now happen instantaneously

Customer self-service enables sales to come in daily without requiring any employee contact, while reducing hour long service calls to 20 minutes.

Energy Matters Slashes Order to Cash 33% Using NetSuite OneWorld

NetSuite has enabled us to grow at a rate faster than we expected, from 20 people to more than 100 in just a few years. “ ”

Overview–Provider and retailer of musical supplies

–Based in West Lake Village, CA

–Chose NetSuite CRM over Salesforce.com

–Replaced custom built software

ChallengesManual handling of complex sales quotes

Sales of equipment and services to recording studios and live venues require extended contract negotiations

Quate system consisted of Excel spreadsheets

NetSuite Benefits3X growth in three years

Increased sales efficiency helping company to achieve 12% annual growth rate in a difficult economy

Improved pipeline efficiency has reduced quote time from 5 hours to 1 hour

Pipeline analysis reports help sales representatives increase effectiveness

NetSuite CRM Helps Guitar Center Grow Outside Sales Division

With NetSuite our salespeople can organize their workday, and we can deliver sales quotes that are impressively accurate. “ ”

Overview–Provider of Christian health services

–Based in Shelby, NC

–Chose NetSuite for ERP, CRM, and Ecommerce

–Replaced ProfitCenter Software

ChallengesOrder fulfillment errors due to limited IT system

Unreliable accounting, lack of reporting lead to lost revenues on shipping costs

Wanted to maintain hard-won leadership position

NetSuite BenefitsSaved $500,000 over cost of on-premises installation

Will save $50,000 annually in extra staff expenses vs. on-premise system

Ecommerce sales increased by 25% in 6 months

Real-time data for call center, marketing, Web, accounting, retail stores, IT, and CEO office

Hallelujah Acres Increases Ecommerce Sales by 25% With NetSuite

NetSuite has helped us improve customer service and order fulfillment. Plus it is flexible enough for us to affordably customize it to fit the company's long-term needs.“ ”

Overview–Culinary school

–Based in Makati City, Philippines

–NetSuite

ChallengesNeeded robust solution for CRM and back-office

finance

Required a unique system to meet student and course needs

Required a solution supporting educational and restaurant-grade supply needs

NetSuite BenefitsSignificant cost savings over alternative solutions

Avoided hiring dedicated IT personnel due to NetSuite cloud delivery

Reduced IT overheard

ICF Drives IT Efficiency Using NetSuite

NetSuite meets all of the requirements for a school, and automates many of the processes we would normally have to perform manually.“ ”

Overview–Manila-based fast food company

–$800m revenue

–32,000 employees

–1,800 stores

–Strategic emphasis on rapid global expansion

–Oracle Financials at corporate

Challenges

Robust growth potential threatened by fragmented, unreliable financial information

Aggressive expansion goals made consolidated financials essential

Too lengthy and costly to deploy Oracle worldwide


Completed rollout to 10 stores in Vietnam took two months

265 stores subsequently rolled out in China

Automating reporting, and enforce governance

Real-time visibility across territories

Standardizing ERP at a Fraction of the Time and Cost of Oracle

NetSuite OneWorld gives us a way to deliver a standard platform across the organization in a timeframe and at a cost that supports our continued growth

and development.“

”

Overview–Global education company

–Based in Singapore

–$2B+ annual revenue

–40,000 employees

–3,700 locations worldwide

–NetSuite OneWorld and SuiteCloud customization

–Replaced on premise ERP system

ChallengesNeeded a solution that could be rapidly deployed and

scaled to existing and new subsidiaries

The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive

Needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries

NetSuite BenefitsFour month rollout to 6 subsidiaries

Reduced ongoing systems costs by 70%

Real-time consolidated view of performance across subsidiaries

Knowledge Universe Gained Agility and Reduced Costs With NetSuite OneWorld

We chose NetSuite OneWorld for its multi-entity consolidation functionality combined with the capability to tailor the system to meet the unique business

requirements of each individual subsidiary. “

”

Overview–Mountain bike retailer

–Based in North Hollywood, CA

–Chose NetSuite over Microsoft Great Plains, Salesforce.com, and Quickbooks

–Replaced Quickbooks and Excel

ChallengesAdding international channels meant complexity in

bookkeeping, inventory management

Wanted to attract quality employees by simplifying remote access

Manual inventory management slowed order processing

NetSuite BenefitsReal-time sales pipeline visibility maximizes cash flow

Saving $100,000 annually by eliminating additional bookkeepers

Additional savings of $20,000 per year vs. conventional server-based VPN

NetSuite Helps Niner Bikes Grow and Save $100K Annually

NetSuite is easy to use, but it also can take us to a $100,000,000 company without missing a beat.“ ”

Overview–Provider of tools used in the culinary profession


–Chose NetSuite OneWorld over SAP BusinessOne

–Replaced Microsoft Great Plains

ChallengesMigration from startup software to Microsoft Dynamics

GP failed after 12 months of significant investment

Microsoft Dynamics GP provided virtually no usable reporting data

Solving GP problems would require over $100,000 in hardware, plus additional IT headcount

NetSuite BenefitsSaving over $100,000 in server hardware, plus ongoing

IT headcount

Cut accountant billable hours in half

Majority of customizations now managed and implemented in-house, saving on consulting fees

NetSuite OneWorld Saved TCT Hundreds of Thousands on IT

We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful enough for us to enhance, refine, and grow with.“ ”

Overview–Provider of fair trade clothing and accessories

–Based in Camperdown, Australia

–NetSuite running across ERP and CRM

–85 users

–Switched from Markinson Shopkeeper running across VPNs

ChallengesMaintaining a VPN across so many sites was both

complex and time consuming

Managing data across sites took time and risked data integrity

Software upgrades was a logistic challenge

No real-time information

NetSuite BenefitsReal-time data available across all stores and the head

office

Greater insights into the business performance

Reduced hardware requirements and eliminated ongoing upgrades and maintenance

Eliminated the need for provision and maintenance of individual VPNs

Tree of Life Overcomes Barriers to Growth With NetSuite

Using NetSuite has allowed us to concentrate on what's important, secure in the knowledge that NetSuite has created a strong and reliable system.“ ”

http://www.treeoflife.com.au/

Overview‒Provider of novelties and gifts

‒Based in the London, UK

‒Customer since 2007



‒Chose NetSuite OneWorld over SAP and Exchequer

Challenges

Managing growth across 3 continents

Managing multi-location inventory and supply chain

Needed financial consolidation for vendor and products


Saved £50,000+ over on premise software and servers

Grew from £1.2 to £2.8M since switching to NetSuite

Multi-currency capabilities facilitate financial consolidations

BLUW Saves £50,000 Over On-Premise IT

We operate on three continents and our business is undergoing enormous growth. It would be impossible to predict future systems and infrastructure requirements for our business. With NetSuite OneWorld, we don't have to.”

“

Overview‒Provider of industrial supplies

‒Based in Oakland, CA

‒Founded in 1948


‒Switched from QuickBooks & MBA Accounting Software to NetSuite

‒Using NetSuite for ERP, Inventory, CRM, and Ecommerce

Challenges

Shrinking building materials margins as economy tightened

Accurate competitive analysis to determine price changes

Improve performance by increasing operational efficiency

NetSuite Benefits

Analytics help management make pricing adjustments based on accurate competitive analysis

Set prices for thousands of SKUs in a day, compared to a week or more

NetSuite reporting capabilities help managers track sales, order pipelines and inventory

Feeney Competes and Diversifies in Tight Economy

NetSuite helps us be more competitive, more agile, and plan our future with precision. It gave us the tools to provide better customer service, and it gives our

departments the information they need.”“

Overview‒Provider of fan sports apparel

‒Based in Hoboken, NJ

‒Founded in 2005


‒Switched from Quickbooks and PDGsoft to NetSuite

‒Chose NetSuite over Microsoft Great Plains and Sage Mas 200/400

‒Running NetSuite across ERP, CRM, Ecommerce, Inventory, & Manufacturing

Challenges

Poor integration between QuickBooks and webstore lead to duplicate effort and flawed order management

Lack of visibility into order exceptions and stockouts impacted margins

Difficult and labor-intensive raw materials tracking

Benefits

Automatically import and process orders improving shipment times and customer satisfaction

eliminated 9 week material ordering delays

Commission reporting cut from four hours to four minutes

GameWear Cuts Waste and Streamlines Order Management with NetSuite

Using the NetSuite Ecommerce platform is boosting sales, and gives us the opportunity to scale up our business-to-consumer operations.

”“

Overview‒Provider of transportation technology

‒Based in St. Paul, MN



‒Switched from SAP

‒Running NetSuite in 2 months

‒Deployed NetSuite across inventory, ERP, and CRM

Challenges

Needed scalable ERP system after 3M spinoff

Unable to perform financial or sales analysis

Growth limited by lack of visibility into new sales opportunities


NetSuite provides a scalable, cost effective ERP system that allows GTT to continue rapid growth

Even with 3 subsidiaries, GTT gets detailed, weekly financial and sales reports

Dashboards provide instant inventory, backlog and pipeline visibility

GTT Running on NetSuite OneWorld with 2,000+ Customers in Just 60 Days

In 60 days we had a complete, scalable ERP infrastructure, thanks to NetSuite, and we're now growing at a good pace.”“

Overview–Division of Honeywell

–Running SAP R/3 for financials

–Running NetSuite in a hub and spoke model with SAP R/3

–Real time integration

Challenges

Using SAP R/3, but lacked dedicated SFA, support, and Ecommerce

Sales and service had limited visibility into order status and customer info had to query SAP R/3

NetSuite Benefits

Integrated NetSuite Ecommerce and CRM with corporate SAP R/3 deployment

Easy for Honeywell CPG channel customers to place orders, research products, and verify orders

Reduced maintenance costs

User friendly application for support staff

Using SuiteCloud Connect for SAP

Honeywell CPG Turns to NetSuite to Drive Sales and Service

Consumer Products Group

Overview‒Manufacturer of electrical components

‒Based in Lake Forest, CA

‒NetSuite replaced QuickBooks and spreadsheets

‒Chose NetSuite over SAP BusinessOne

‒Deployed NetSuite across ERP, CRM, customer and partner portals

Challenges

Exploit opportunities for international growth

Needed cost effective, multi-language ERP solution

Distributed workforce and partners needed remote access

Benefits

25% greater functionality over SAP BusinessOne

120% growth without adding FTEs

Saving $30K to $50K on VPN connections

Dashboards provide real-time visibility into supply chains and sales pipeline

iConn Technologies Saved $100,000 with NetSuite

SAP BusinessOne would have required us to triple staff, spend more, and we still wouldn't have the functionality and ease of use we're getting now. NetSuite puts

you in the driver's seat, so you're not spending time figuring out the software.”“

Overview‒Provider of classroom audio technology

‒Based in Tualatin, OR


‒NetSuite replaced Peachtree, FileMaker and Excel

‒Running NetSuite in 3 months

‒Deployed NetSuite across ERP, Inventory, and CRM.

Challenges

Fragmented CRM and ERP slowed order processing

Sales people couldn't track order status

Combined software and spreadsheets caused data duplication, errors and inconsistencies

Benefits

NetSuite scalability supports Lightspeed’s rapid growth

Significant drop in order processing and customer support handling times

Anytime, anywhere access to distributed sales force

Eliminated data duplication and extra data entry saving employees from additional administrative hours

Lightspeed Technologies Doubled Growth Since NetSuite Go-Live

NetSuite gives us a single view of the customer. We’ve strengthened customer support and relations, and we've been able to speed up order processing while

improving system availability at the same time.”“

Overview‒Manufacturer of light covers

‒Based in Northbrook, IL


‒NetSuite replaced QuickBooks, customer software and spreadsheets

‒Chose NetSuite over Salesforce.com, and Infor

‒Deployed NetSuite across ERP, Inventory, and CRM.

Challenges

Cut cost of inventory, shipping, and logistics despite a growing list of 8,000 SKUs

Expand business while helping customers save money in difficult economy

Increase operational efficiency

Benefits

Saving 75K+ yearly on reduced staff, shipping and paper/toner

Increased inventory turns by 66% with real-time carrying cost visibility

Automated order processing saves 15-20 hours per month

Malcolite Cuts Order Processing Time from 3 Days to 40 Minutes with NetSuite

NetSuite has helped our business improve customer service, eliminate paper and waste, and utilize advanced inventory management techniques to bring new

products to market quickly.”“

Overview‒Manufacturer of minted awards and gifts

‒Based in Green Bay, WI

‒Customer Since 2008

‒37 NetSuite users

‒Replaced BPCS AS400 with NetSuite

‒NetSuite runs ERP, CRM, eCommerce

Challenges

Grow customer base, make better use of its website

Phone orders slowed processes and limited potential for higher-margin custom sales

Complex drop-ship orders processed manually, slowing shipments to multiple customer locations

NetSuite Benefits

Added 25% new customers since NetSuite go-live

Reduce sales staff 50% since automating order processing

Assembling custom-order kits now takes just 20% of the time it took before NetSuite

Medalcraft Mint Adds Customers, Cuts Production Time with NetSuite

NetSuite helps us across the board. The customer center helps us grow by taking a lot of the labor out of custom order-handling. Shipping automation lets

us handle larger organizations that might want to ship products to 200 locations—much more easily.

”“

Overview‒Manufacturer of healthcare tools

‒Based in Lake Forest, CA

‒Founded in 1978

‒NetSuite customer since 2007

‒NetSuite replaced QuickBooks, and Corezon ERP

Challenges

Manage complex, integrated assembly and quality control processes amid increasing price competition

Maintain fast order fulfillment despite fluctuating customer ordering patterns and expanding sales in 90-plus countries

NetSuite Benefits

50% decrease in customer order fulfillment times

No new IT staff despite continued growth

Production planning time reduced from days to hours

Complete order-to-source traceability on inventory lots

NetSuite Helps Monobind Cut Order Fulfillment Times By 50%

NetSuite provides the critical tool to see our current sales demand, direct the orders through our seven-step assembly process, and ensure that they go out

the door on time to give the best delivery performance possible.”“

Overview‒Manufacturer of torque tools

‒Based in San Jose, CA

‒NetSuite customer since 2004

‒NetSuite replaced Great Plains, Peachtree and Goldmine

‒NetSuite deployed across ERP, CRM and Advanced Inventory

Challenges

Couldn't keep up with growing demand for products

Legacy IT software fragmented, costly, difficult to upgrade and customize

Manual sales and inventory tracking caused lost sales, incomplete product shipments.

NetSuite Benefits

Saving more than $100K per year by eliminating custom development, server hardware

Time to generate a complex purchase order has dropped from 4 hours to 30 minutes

Automated order processing reduces errors by matching sales estimates with purchase orders

Mountz Saved $100,000 Per Year Over On-Premise Systems

With NetSuite, sales people can manage their own accounts, manufacturing people can track work orders and inventory in real-time, and our CEO is now

fully engaged with our information technology.”“

Overview‒Manufacturer of fireplace, stone and bathroom fixtures

‒Headquarters: South Yorkshire, UK

‒Founded in 1923


‒NetSuite OneWorld replaced Bespoke product

Challenges

Management of three separate divisions, each in different locations

Urgent need to replace single server set-up with limited licenses

Distributed workforce needed system access


OneWorld allows areas of the business to operate as individual entities

Automated processes eliminated administrative burden and saved the equivalent of two employees

Integrated and streamlined end-to-end processes, from point of sale through to delivery and invoicing

R.O. Arnold Turns to the Cloud to Support Growth while Reducing Costs

We use NetSuite for absolutely everything and the productivity savings since switching have been huge. To achieve the same results without NetSuite would

have meant hiring at least two new employees. ”“

Overview‒Manufacturer of Architectural Wood Products

‒Based in Boise, ID

‒Established in 1991

‒Switched to NetSuite from SAP

‒NetSuite runs inventory planning, sales, marketing, reporting and analysis

Challenges

SAP inflexible and inappropriate for the custom demands of commercial clients like RedBuilt

Needed enterprise ERP solution after RedBuilt became independent from corporate parent Weyerhaeuser

Rapid ERP replacement required, as former corporate parent would terminate access to SAP in 6

NetSuite Benefits

Avoiding $275,000 in annual salary costs for SAP and database administrator

First-year costs with NetSuite are just half of what RedBuilt would spend to stay with SAP

Transition from SAP to NetSuite completed in just 86 days

RedBuilt Switch from SAP in Just 86 Days; TCO Nearly $300,000 Lower

We share the vision NetSuite has that the cloud is the future of information systems. At just a fraction of the cost of keeping SAP, NetSuite provides us a

solution that is much more flexible and dynamic.”“

Overview‒Manufacturer of fire equipment

‒Based in Riyadh, Kingdom of Saudi Arabia


‒NetSuite Replaced Oracle, Sage and Spreadsheets

‒NetSuite CRM

Challenges

Inability to track sales leads caused company to lose share of growing market

Company unable to evaluate effectiveness of large global marketing expenditures

Oracle E-business Suite costly, complex, unable to track new business leads

NetSuite CRM Benefits

New leads are proactively solicited within 3 days

Real-time reporting lets managers identify most profitable customers, improve customer relationships

30-day deployment met critical deadline

Manufacturer Saves $300,000 Yearly Over On-premise CRM

NetSuite gives us the ability to track leads, evaluate the value of each lead, and find out which customers we should be pursuing to maximize profits. We couldn't

do that before.”“

Overview‒Manufacturer of automotive oil

‒Based in St. Louis, MO

‒Founded in 1839

‒NetSuite Replaced AS/400

‒Chose NetSuite over SAP and Microsoft GP

‒Running NetSuite across ERP, Order Management, Purchasing, Inventory, and CRM

Challenges

Company growth outpaced 25-year-old AS/400 system

Cumbersome manual processes slowed customer shipments

Larger customers were requesting automated order and payment methods

NetSuite Benefits

Web-based software strengthens Schaeffer's competitive advantage

Customer shipping time improved from 2.5 days to 1 day, with more accuracy

Use of EDI order entry grew from 30% to 70% of orders

EFT payments grew from 2% to 15% of orders

Saved $100,000 Annually on Programming Costs Alone

We were becoming a big company, but we couldn't afford a big, integrated ERP system. With NetSuite our competitive advantage is strengthened.”“

Overview‒Manufacturer of fire safety products

‒Based in Dubai, United Arab Emirates

‒NetSuite CRM Replaced Sage 500

Challenges

Startup wanted to leverage growing market for custom-built ambulances

Complex quotation/approval slowed order processing

Manual reporting of sales drained human resources, increasing margin of error.

NetSuite CRM Benefits

Company has grown by 30% without adding extra staff

Automated order processing places new orders in seconds, compared to 2 days with old system

Single repository and visibility for all customer information

Grew By 30% Without Adding Extra Staff

Turning quotes into sales was essential to our success, but quotes can get very complex. With NetSuite, we go from quote to approval to sale in a matter

of seconds.”“

Overview‒Manufacturer of wire rope and steel cable

‒Based in Highbridge, Somerset, UK

‒Chose NetSuite over Sage

‒Running on NetSuite in 3 months

Challenges

Integrate Ecommerce with back-office accounting and inventory

Needed IT infrastructure to scale as business grew

Avoid cost prohibitive ERP

NetSuite Benefits

Doubled in size since implementing NetSuite at startup

Remote and mobile access saves the company approximately £50,000 per year

Automated front- and back-office processes let Tecni-Cable thrive against larger competitors

Startup Uses NetSuite toThrived Against Larger Competitors

NetSuite has been our system of choice since startup and will continue to be into the future. If we could have dreamt up a system that fitted all our

requirements we would have created NetSuite.”“

Overview‒Manufacturer of wireless products

‒Based in Herndon, VA

‒NetSuite OneWorld Replaced Salesforce.com, Made2Manage and Remedy

‒Running NetSuite across ERP, SFA, Marketing, Manufacturing, Inventory and Customer Support

Challenges

Growing customer base put strain on disconnected, manual processes

Couldn't grow business without adding costly headcount

Little integration or visibility across business groups


Eliminated numerous cumbersome, manual processes

Company continues growth without adding headcount

Real-time visibility improves accountability, simplifies compliance management

NetSuite OneWorld Strengthens Links at Wireless Matrix

Before NetSuite, growing our subscriber base also meant increasing our operational expenditures. Now we can grow without increasing headcount, by

leveraging the efficiencies of NetSuite.”“

Other Customers

Overview‒Professional baseball team

‒Based in Oakland, CA

‒Chose NetSuite CRM over Salesforce.com

‒Have been the Oakland A’s since 1968

Challenges

Reliance on outdated software caused errors and wasted time processing and forecasting sales

Lead tracking errors lead to poor ticket sales and lack of fresh data

Management couldn’t track activities of sales reps

NetSuite Benefits

Greatly improved sales-lead tracking and management

Improved targeted ticket packages due to better analytics

Customizations allow the A’s to create new ticket varieties

Automated reports provide visibility into sponsorship promotions

Oakland Athletics Boost Ticket Marketing, Strengthen Sponsor Relations

NetSuite's top-tier service and scalability allow us to make changes that positively impact our performance, products and keep our business moving forward.”“

Overview‒Study Arboriculture


‒Based in Hampshire, UK

‒NetSuite replaced Sage 50 and Microsoft Access

‒Live on NetSuite in 3 months

Challenges

Move all information into one single database

Provide staff with remote access to data

Needed a solution which required little on-site maintenance or management

NetSuite Benefits

Significant saving on hardware

Data is backed up automatically by NetSuite, ensuring company information is secure

Requires minimal on-site IT infrastructure and management, further reducing costs

Transformed Critical Business Processes with NetSuite’s Cloud Software

With NetSuite, all of our data is 100% accurate, presented in real time and available at the click of a button. It’s made a huge difference to the way we work.”“

Customers Results with NetSuite Ecommerce

Results with NetSuite Ecommerce

Clickstop.com grew from 3 to 11 webstores in 18 months without adding additional staff. Saving $70K in IT costs and 20 hours/week with NetSuite.

Inkjetsuperstore.com experienced 50% YOY growth, without having to hire dozens of additional employees.

ESET’s ecommerce sales revenue increased 10X since adopting NetSuite. Went from 4K to 30K estore orders processed/month.

Average page views +20%; Average time on site +50%; Bounced rate dropped by 40% and Conversion rate up by 50%

Customers Quotes

Customer Quotes: Manufacturing “Having BOMs in NetSuite helps us figure out which parts and items we’ll need for sales opportunities and manage where these builds need to go. Because we can plan ahead, we can easily figure out when we want to commit Payment Orders for the different parts of process that we need to purchase: critical parts that would take 6 weeks to produce. From setting up inventory parts to assemblies down to SKUs, NetSuite Light Manufacturing allows us to efficiently manage our production” - Marc Masnik, CIO

“By replacing our old system with NetSuite, we’ve gained efficiencies equivalent to six full time employees. NetSuite provides insight and control over our entire workflow, from parts procurement through assembly, shipping, delivery and customer follow-up.” Sonny Jelinek, CEO

"NetSuite's platform has helped our business improvecustomer service, eliminate paper and waste, and utilizeadvanced inventory management techniques to bring newproducts to market quickly. We are not only saving money,but using our NetSuite system to help grow our sales.“- Jason Howard, CEO

Customer Quotes: Wholesale and Distribution

“Choosing NetSuite has allowed us the needed business flexibility for our key backend processes around financials, inventory and CRM. This coupled with their platform allows us to integrate our e-commerce front end seamlessly.“ - Yugo Kanazawa, President

“The NetSuite system was up and running for our new logistics division within an incredibly short amount of time, and it helped us close a significant amount of business when we needed it most – in December, our busiest month of the year,” - Geoffrey Smalling, CTO, Wine.com

“With NetSuite we can adjust supply-chain or inventory-management priorities based on changes in customer orders, and we can give our customers real-time visibility into the status of their orders – all of these benefits reflect directly back to our differentiation, and to our bottom line success.” - Jad Daye, President, Alpha Comm Enterprises

Customer Quotes: vs Epicor

“The only regret with our cancelling of the Epicor system and our NetSuite selection and implementation is that we didn’t do it sooner.” Pete Teigen, CFO

“Leveraging Epicor ERP, it was hard to create the custom forms, workflows, dashboards and reports that were crucial to running our business. With NetSuite we were able to build all of our necessary workflow and build a customized order management process across the web through sales fulfillment accounting, all inside NetSuite.”

“With Epicor, remote access and upgrades were always big challenges; NetSuite’s cloud solution changed all that.”- Rob Forand, Dir of Administration

Customer Quotes: Implementation

“We found NetSuite’s implementation team to be much easier to work with and they took an active interest in helping NextLife get up and running.” Pete Teigen, CFO

“We signed our contract with NetSuite the 1st week of March and we went live July 1st. It was a very quick implementation made possible by the easy data integration tools. We were also impressed with how easy the online user training was. The training was more effective with our employees because it was done with a web browser which everyone is familiar with.” David Brault, CFO

software customers. overview producer of barcode software founded in 1995 based in phoenix, az...

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