solutions guide - manageengine

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SOLUTIONS GUIDEThe comprehensive handbook to manage your IT infrastructure.

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trust ManageEngine to run their IT.

8 out of 10largest financial services companies

3 million users from over 190 countries

9 of every 10Fortune 100 companies

8 out of 10biggest healthcare companies

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Bringing IT togetherManageEngine crafts comprehensiveIT management software for all yourbusiness needs.

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Table ofContents

ENTERPRISE SERVICE MANAGEMENT

SECURITY INFORMATION AND EVENT MANAGEMENT

IDENTITY AND ACCESS MANAGEMENT

Enterprise and IT service management

ServiceDesk Plus 10

ServiceDesk Plus MSP 12

Customer service management

SupportCenter Plus 14

IT asset management

AssetExplorer 15

Log360 38

EventLog Analyzer 39

Firewall Analyzer 40

ADAudit Plus 42

SharePoint Manager Plus 44

M365 Security Plus 45

Cloud Security Plus 46

DataSecurity Plus 47

FileAnalysis 48

SIEM

Log and compliance management

Security auditing

Active Directory management

ADManager Plus 18

ADAudit Plus 20

ADSelfService Plus 22

Exchange Reporter Plus 24

RecoveryManager Plus 25

Identity governance and administration

AD360 26

M365 Manager Plus 28

Identity Manager Plus 29

Privileged access management

PAM360 30

PAM360 MSP 31

Password Manager Pro 32

Password Manager Pro MSP 34

Access Manager Plus 35

Key Manager Plus 36

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IT OPERATIONS MANAGEMENT

ADVANCED IT ANALYTICS

BUSINESS PRODUCTIVITY APPLICATIONS

UNIFIED ENDPOINT MANAGEMENT AND SECURITY

Network performance monitoring

OpManager Plus 66

OpManager 68

OpManager MSP 69

NetFlow Analyzer 70

Network Configuration Manager 71

Firewall Analyzer 72

OpUtils 74

Analytics Plus 82

Site24x7 CloudSpend 83

Zoho Creator 86

Zoho Sprints 87

Zoho Projects 88

Zoho Analytics 89

Endpoint management

Desktop Central 50

Desktop Central MSP 52

Mobile Device Manager Plus 53

Mobile Device Manager Plus MSP 54

Patch Manager Plus 55

Patch Connect Plus 56

OS Deployer 57

Remote Access Plus 58

RMM Central 59

Application performance monitoring

Applications Manager 75

Site24x7 76

Site24x7 MSP 77

IT incident management

AlarmsOne 78

Site24x7 StatusIQ 79

Endpoint security

Vulnerability Manager Plus 60

Device Control Plus 61

Application Control Plus 62

Browser Security Plus 63

Endpoint DLP Plus 64

Zoho Assist 90

Zoho Workplace 91

Zoho Mail 92

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Contact us (toll free)US: +1 888 720 9500

US: +1 888 791 1189

UK: +44 800 028 6590

AUS: 1800 631 268

IND: 1800 572 6673

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ManageEngine crafts the industry’s broadest suite of IT managementsolutions, offering more than 120 products and free tools. We have everything you need to manage all of your IT operations, including networks, servers,applications, service desks, Active Directory, security, desktops, and mobile devices.

Since 2002, IT teams have turned to ManageEngine for affordable,feature-rich software that’s easy to use. Our on-premises and cloud solutions power the IT of over 280,000 companies around the world, including nine of every ten Fortune 100 companies.

As you prepare for the IT management challenges ahead, we’ll lead the way with new solutions, contextual integrations, and other advances that can only come from a company solely dedicated to its customers.And as a division of Zoho Corporation, we’ll continue pushing for the tight business IT alignment you’ll need to seize future opportunities.

9 out of every 10 Fortune 100 companies areManageEngine customers.

ManageEngine is the enterprise IT management division of Corporation.

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Enterprise service management Design, automate, deliver, and manage IT and business services.

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ENTERPRISE AND IT SERVICE MANAGEMENTAlso availableon cloud

ServiceDesk Plus

Features and benefits

Deliver flawless IT services with intelligent automations, standardized workflows, and enhanced self-service capabilities. Extend proven ITSM best practices to other departments like HR and facilities using native enterprise service desk capabilities.

Track incidents easilyReduce outages, improve agentproductivity, meet SLAs, and managethe complete life cycle of IT tickets.

Implement changes with minimalimpact and risksStreamline planning, approval, andimplementation with automated workflows.

Showcase all IT services in a servicecatalogueShowcase IT services that are available toend users and give IT a new face. Createand publish a service catalog with customservice-level agreements (SLAs) andmultistage approvals.

Gain IT help desk insightsGenerate more than 150 built-in, custom,query, and flash reports pertaining tovarious IT help desk modules includingrequests, problems, changes, assets,surveys, contracts, and purchases.

Empower end-users with a self-service portalFacilitate easy request creation, useautomated notifications to keep endusers informed on ticket progress andapprovals, and make company-wideannouncements on outages.

Create a rich knowledge basePublish a knowledge base to help end users solve repeat incidents on their own and deflect tickets away from the IT help desk.

Automatic ticket dispatchAuto-assign tickets based on technicianavailability, using either a round robin orload balancing method to cover every ticket.

Manage an entire IT asset inventoryDiscover and maintain an IT asset inventorywith efficient auto-discovery.

[email protected]

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ServiceDesk PlusOther salient aspects

» Enterprise service management

» 150+ reports

» Mobile service desk

» Multi-site support

» Real-time dashboards

» Smart automations

» Codeless customizations

An exceptional help desk ticket system“ServiceDesk Plus has been an exceptional help desk ticket system

that lowered my stress level a great deal, I know that everything I needto know is in one place. I know what is in the queue and [am] confident

that I haven’t forgotten any shoulder tap requests.”

Joe Gonzales,IT Services Manager,

Austin Convention Center

“

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ENTERPRISE AND IT SERVICE MANAGEMENT

ServiceDesk Plus MSP


Deploy a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offer services and support to multiple clientswith centralized controls thanks to the solution’s robust data segregation.

Manage multiple clients Maintain and personalize individual contacts and accounts, establish business relationships, configure business rules, setup unique SLAs for each account, boost customer satisfaction, and more, all from a common platform.

Efficiently manage incidents fromevery accountAutomate incident management byorganizing tickets from different accounts,assigning incidents to appropriatetechnicians, and resolving recurringincidents so that the service desk teamcan focus on more productive tasks.

Display all available services in aservice catalogueOrganize services into service categoriesand publish them in the client’s self-serviceportal. Create customized workflows andautomated processes, and associate appro-priate tasks and SLAs with services to quicklyfulfill client requests.

Increase customer satisfactionwith a knowledge baseBoost an existing knowledge database orbuild a new one from scratch with easytemplates and resolutions from previouslysolved tickets. Technicians can learnand record do’s and don’ts for futurereference when solving complex issues.

Take control with easy changemanagement processesImplement changes in a controlled andstructured environment to reduce theirimpact. Complete approval cycles are alsoavailable depending on the type of change.

Use advanced analytics to stayon top of servicesQuickly access the service desk’s keyperformance indicators without writingcomplex database queries. Use analyticsto proactively identify avenues for serviceimprovement, client acquisition, revenuegeneration, and new service offerings.

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ServiceDesk Plus MSPOther salient aspects

» Technician auto-assign

» Agent based scan

» Integrated remote control

» Rebrand - personalize your account

» 100+ reports

Excellent SLA options,allows to get updated instantly

“ServiceDesk Plus MSP allows our customers to be kept up-to-date on a three-tier level (telephone, web, and email), provides excellent SLA options based on

customers, allows our technical staff to get updated instantly on all requests, and most of all provides an easy-to-use reporting feature with scheduled reports, giving me the

time to concentrate on other business requirements.”

Jason Roberts,Technical Manager, TCNS

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CUSTOMER SERVICE MANAGEMENT

SupportCenter Plus


Manage customer accounts, tickets, and service contracts to facilitate a superior end-to-end, multi-channel customer support experience.

Track customer needs via multi-channel supportView every customer interaction from oneplace, irrespective of the communicationmode they choose.

Customize and automate requestworkflowsSeamlessly automate the process of creating, organizing, and tracking requests.

Manage individual accounts and contactsManage customer information, includingthe products and services purchased,contracts they are entitled to, theirorganizational hierarchy, and so on.

Give customers control with a personalized self-service portalDeploy a customizable self-service portaland allow customers to submit tickets, trackthem, search the knowledge base, and runreports.

Create a comprehensive help desk foreach business unitLet each business unit define their productor service-specific configuration so that they can work independently from each other.

Track and maintain contracts andSLAs in one placeManage multiple service contracts andrelated support plans to service customerson time and bill them accordingly.

www.supportcenterplus.comsupportcenterplus-support@manageengine.com

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IT ASSET MANAGEMENT

AssetExplorer


Discover, monitor, and track assets in your IT network from a single console. Achieve high software-license-compliance rates, maximize the ROI of vendor relationships, and make informed decisions about assets throughout their IT life cycle.

Discover all assets in a network Periodically scan software, hardware, andother ownership information to keepup-to-date information on every asset. Trackand manage any workstation or networkdevices including Windows, Linux, Mac, AIX, and Solaris machines as well as printers, routers, and switches.

Manage and track software licencesManage all license types including OEM,concurrent, enterprise, free, named user,node locked, trial, volume, and individuallicences.

Easily manage all software assets Automatically discover all softwareavailable in each workstation. Easily ensurecompliance by keeping an eye on the list ofcompliant, under-licensed, and over licensed software.

Effectively manage purchaseorders and contractsIdentify areas that need spending reduced, policies enforced, and redundancies eliminated, enabling better management ofa purchase order’s complete life cycle.

Track the asset life cycleHandle the complete life cycle of an asset,from the moment of purchase to the timeit’s no longer needed.

Automatically track hardware and softwareScan and audit all workstations connectedover LAN, WAN, and VPN. View an asset’scomplete ownership information, alongwith hardware and software inventoryinformation, to get a clear picture of whoowns what.

[email protected]

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Identity and accessmanagementManage, govern, and secure digital identities and privileged access.

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ACTIVE DIRECTORY MANAGEMENT

ADManager Plus


Manage and report on Active Directory, Microsoft 365, and Exchange from a web-based console. Automate user life cycle management, facilitate access governance with workflows, perform secure delegation to the help desk, and satisfy compliance audits.

Standardized, one-stop provisioningProvision all user entitlements fromExchange mailboxes to M365 accounts from a single window or provisioning template.

Automated provisioning/de-provisioningProvision new user accounts automaticallywhen the roster gets updated. Automaticallyarchive users’ home folders, and revoke theirgroup memberships and access permissionsthe moment their accounts are terminated.

Automate both critical and everydayad operationsAutomate tasks like “inactive account management” or other routine AD functions.

Off-the-shelf user management solutionsChange any of 150 user attributes based on asituation. Use the pre-packaged solution set to easily re-provision accounts.

140+ pre-packaged, reprovisioning centric reportsGain insight into all changes happening inyour AD, Microsoft 365, Windows Servers,and Exchange Servers. Monitor user logonactivities, changes to AD objects, and morein real time. Assign/reassign scripts to orreprovision user accounts as needed directly from the reports.

Smart, non-invasive AD delegationSafely delegate user management tasks tobusiness managers and HR without losingcontrol using ADManager Plus’ smartdelegation system and AD Workflow.

[email protected]

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ADManager PlusOther salient aspects

» Exclusive Microsoft 365 & Google apps reporting

» GUI-based NTFS permission management

» Ability to automate critical tasks and report generation

» Nested group reports and management

Readymade and on-the-flysolutions

“I was looking for something that’s intuitive, easy to use, and cost-effective. I did a number of searches. I found ADManager Plus and wasimpressed.We purchased it. I can now certainly see thebenefits from reporting perspective andon-the-fly changes that we can do from thereports.”

Ashley Bukket,System Analyst, Macmillan Cancer Support

Reduces the gap betweenIT and business

“We needed an AD product which the HR canuse to manage the users. We found ADManagerPlus. With this software…you don’t have to becomputer scientist. Even my boys, 11 and 12,can do it. This product changed my career!”

Margaret Sandler,IT Security Specialist, CareTech Solutions

“ “

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ADAudit Plus


Maintain network security and compliance by tracking critical GPO changes, monitoring user logins, analyzing account lockouts, spotting malicious insiders, and more.

Active Directory alerting and change monitoringRecord AD changes and get instant notifications when changes occur, including who did what, from where, and when.

User logon activity monitoringGet a detailed report of users’ logon andlogoff activity, whether they happen viaworkstations or terminal services.

Privileged user activity auditingTrack what administrators do. Getdetails about activities carried out by otherprivileged accounts as well.

File access activity auditingSee what files and folders users areaccessing. Track every activity they carryout on a file, including reading, deleting,copying, or moving files.

Anomaly detectionGet alerted about unusual events—suchas logons during non-business hours ordubiously high invalid logon attempts— before they lead to catastrophe.

Event analysisLeverage profile-based event trackers,filters, and event fetching rules to viewevery change and event from a broaderperspective and easily detect incidents.

[email protected]

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ADAudit PlusOther salient aspects

» Report & alert profiles: Configure your own event trackers and alerts

» Printer auditing

» File integrity monitoring

» Dedicated privileged account monitoring

» Organized data archiving

» Removable storage auditing (Win 8 & above)

» “Before and after” picture for every change (for Windows 2008 & above)

» Prepackaged IT compliance reports for SOX, HIPAA, PCI, FISMA, and GLBA

Prepackaged just the way theindustry needs it

“No other software works as effectively or easily as ADAudit Plus. None were as simple to install and jump right in to start using. All auditrequirements from HIPAA are covered inADAudit Plus. We have passed an in-depth PENaudit test and several industry-related securityaudits because we are using ADAudit Plus. It’sextremely simple and cost-effective.”

Renee Davis,CIO, Life Management Center

Real time IT security atnominal costs

“ADAudit Plus helps me be in command of thetechnical environment in my Active Directorynetwork. It is easier to find logs and managemore effectively. The low cost for the manyfeatures got our attention.”

Diego Pontes,IT Coordinator, Tecnisa

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ADSelfService Plus


Implement self-service password management and SSO for logins to Active Directory and enterprise cloud apps. Secure machine (Windows, Linux, and macOS) and VPN logons with MFA. Protect against credential theft with adaptive and risk-based conditional access.

Password self-serviceEnables end-users to reset their forgottenWindows & Mac passwords (and unlockaccounts) without help desk’s intervention.Users can reset passwords from logonprompt, mobile devices, or web browser.

Password expiration notification (freeware)Notifies users about impending passwordand account expiration via email, SMS orpush notification.

Password synchronizerAutomatically synchronizes Active Directorypasswords in real time across multipleplatforms including Azure AD, Microsoft 365,G Suite, Salesforce, and more.

Single sign-on (SSO)Provides seamless and secure access tocloud applications with Active Directory-based single sign-on.

Windows logon two-factor authenticationProvides two-factor authentication (TFA)to all local and remote Windows loginattempts. Windows logon TFA requiresusers to input their Active Directory domaincredentials and additionally authenticate viathe selected TFA method configured duringevery logon.

Directory self-update and employee searchAllows users to self-update their profileinformation in Active Directory and searchfor other employees’ information.

[email protected]

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Easy & quick user adoption.Quick realization of ROI.

“Users have commented how easy enrollment is as well as the reset tasks. CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets.”

Margaret Sandler,IT Security Specialist, CareTech Solutions

Superfast enrollment for100% success rate

“We have had almost 60% enrollment withADSelfService immediately, which is a good turnout when asking students to register for anything. Some have already taken advantageof the tool.”

Robert Peterson,Technical Support Engineer

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ADSelfService PlusOther salient aspects

» Cached credentials update

» Multi-factor authentication via Duo Security, RSA SecurID, and more for secure password reset and account unlock

» Password policy strengthener

» Notifications upon self-service operations

» Clear audit trail for self-service actions

» Built-in license management

» Integrates with ServiceDeskPlus, ADManager Plus, and AD360

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Exchange Reporter Plus


Monitor Exchange Server, Exchange Online, and Skype for Business and audit changes in real time. Get reports on Exchange entities, such as mailboxes, mail traffic, public folders, OWA, and ActiveSync, and Skype for Business configuration and usage details.

All-inclusive exchange reportingProvides complete information about everycomponent of an Exchange infrastructure including mailboxes, OWA, distribution lists, public folders, etc.

Mailbox reportsOffers a 360-degree view of all themailboxes in the organization. Reports on every detail including mailbox sizes, permissions, inactive and orphaned mailboxes, and more.

Exchange server health monitoringGives a quick overview of the health andstatus of components in your organizationthrough its reports and straightforwarddashboard.

Exchange server auditing & alertingReports on critical events such as changesto mailbox permissions or properties.Configure alerts to detect non-ownermailbox logons, someone tampering withpermissions, and other alarming events.

Email traffic reports & securityEmail traffic through mailboxes, distributionlists, and public folders are analyzed andreported. Offers clear insight into howmailboxes communicate with each other orwith external domains.

OWA / ActiveSyncKeep a watchful eye on OWA users,get a detailed summary of ActiveSyncen-abled devices and policies governing them, and easily supervise ActiveSync requests.

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RecoveryManager Plus


Perform incremental or full backups and choose from multiple modes of restoration for Active Directory, Azure AD, Office 365, and Exchange environments to protect your data against ransomware and ensure un-precedented resilience during disaster recovery.

Three-in-one backup and restorationSay hello to a single comprehensive solutionthat can back up and restore Active Directory environment, virtual machines andWindows servers

Simplified restoration processGet a holistic view of the number of available Active Directory, VM and Windows server backups and instantly restore VMs or AD objects to any of their previous states.

Scheduled backupsSchedule backups at fixed intervals (hourly,daily, or weekly) to make sure there’s alwaysa copy of a virtual machine or Active Directo-ry environment’s most recent version.

Simplified AD recoveryBecome an always-on enterprise byrecovering deleted objects or undoingchanges without stopping or restarting Active Directory domain controllers.

Granular level change managementBack up each change made to Active Directory objects as separate versions.When needed, compare attribute valuesacross multiple versions and restore themost relevant version.

Incremental backupsBack up just the changes made since thelast backup, dramatically reducing theamount of disk space needed for backups.

[email protected]

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IDENTITY GOVERNANCE AND ADMINISTRATION

AD360


Manage user identities and access, deploy adaptive MFA, protect privileged accounts with UBA, and ensure regulatory compliance for hybrid environments connecting Active Directory, Azure AD, Exchange, Microsoft 365, and more.

Streamlining user life cycle managementEasily provision, modify, and deprovisionaccounts and mailboxes for multiple usersat once across AD, Exchange servers,Microsoft 365 services, and G Suite from asingle console. Use customizable usercreation templates and import data fromCSV to bulk provision user accounts.

AD, Microsoft 365, and file server auditingGain insight into all changes happening inyour AD, Microsoft 365, Windows Servers,and Exchange Servers. Monitor user logonactivities, changes to AD objects, and morein real time. Comply with IT complianceregulations such as SOX, HIPAA, PCI DSS,and GLBA using prepackaged reports.

SSO for enterprise applicationsAD360 provides users with secure,one-click access to enterprise applications.In a single click, users can access all theirapplications including Microsoft 365,G Suite, Salesforce, or any custom SAML-based application without having to entertheir username and password over and over. Self-service password managementWith AD360’s self-service passwordmanagement feature, users can reset theirpassword and unlock their account withouthelp desk assistance, saving time andmoney. Enable self-service for other common yet crucial tasks such as updating user attributes in AD and subscribing to mail groups.

Automation with approval workflowAutomate routine management taskssuch as user provisioning and AD cleanup,and reduce the workload for yourIT administrators and help desk technicians.Maintain control over automated tasks byconfiguring approval workflow rules toensure that automation produces thedesired results. Role-based help desk delegationDelegate administrative tasks concerningAD and Microsoft 365 to non-administrativeusers by creating custom help desk roles.Select any combination of management,reporting, auditing, and alerting tasks fromAD and Microsoft 365 and assign them tohelp desk staff, HR, and other non-adminusers. Backup and disaster recoveryEffortlessly back up and restore AD objects,Exchange mailboxes, Microsoft 365 mail-boxes, SharePoint Online sites, OneDrive for Business folders, etc. Perform item-levelor attribute-level restorations, and speed upthe backup process by making incrementalbackups. Schedule backups to run duringnon-business hours, and more.

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AD360Other salient aspects

» AD and Exchange Server management and reporting

» Real-time change auditing and alerting for on-premises ad and Azure AD

» AD self-service password management, password sync, and single sign-on

» Reporting, auditing, and monitoring for Exchange and Skype for business server

» Manage, monitor, audit, and report Microsoft 365

» AD, Exchange, and Microsoft 365 backup and recovery customizations

“AD360 increased our productivity byautomating our routine tasks”

David H Skyers,System Engineer, HEART Trust/NTA

“

[email protected]

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M365 Manager Plus


Report on, manage, monitor, audit, and create alerts for critical activities in Exchange Online, Azure AD, Skype for Business, OneDrive for Business, Microsoft Teams, and other Microsoft 365 services from one place.

Microsoft 365 ManagementManage your Microsoft 365 setup effortlessly with Exchange Online and Azure Active Directory management features. Manage mailboxes, users, groups, and contacts, in bulk. Reset users’ passwordsand assign or remove licenses easily.

Microsoft 365 ReportingProvides out-of-the box reports onExchange Online, Azure Active Directory,OneDrive for Business, and Skype forBusiness, as well as reports on security,compliance, and licenses for Microsoft 365.

Microsoft 365 Auditing Track user activities in Exchange Online,Azure AD, OneDrive for Business, Sway, and other services. The audit data can beretained as long as needed, which is notnatively possible in Microsoft 365.

Alerts for Critical Events Get notified about critical activities andchanges happening in your Microsoft 365environment. With custom alerts, eliminatethe need to constantly check audit reportsfor malicious activities.

Security and Compliance Ensure information security across all yourMicrosoft 365 components and experiencehassle free compliance with various industrymandates like HIPAA, SOX, GLBA, FISMA,PCI DSS, and ISO.

Microsoft 365 DelegationDelegate management, auditing andreporting tasks to help desk technicianswithout making any changes inMicrosoft 365 admin center.

[email protected]

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Identity Manager Plus


Provide users with secure, one-click access to business applications. Centrally manage access to on-premises and enterprise SaaS applications and get deep insights into app usage, user access, and admin activities.

Centralized accessManage access to all enterprise applications, whetherthey’re on-premises or SaaS.

Standardized SAML-based SSOEnable SSO for any application that supports the SAMLprotocol, including in-house applications.

Leveraging existing identitiesAllow users to log in using their existing Microsoft 365,G Suite, or Zoho credentials. Application usage and access auditGain deep insight into application usage, user accesses, andadmin activities using built-in reports.

Easy user managementAdd or remove multiple users and grant or revoke theiraccess to applications in a single click.

Availableon cloud

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PRIVILEGED ACCESS MANAGEMENT

PAM360


Secure administrative access to critical IT systems. Establish strict governance over privileged access pathways. Prevent security risks using cutting-edge session management capabilities and advanced analytics.

Enterprise credential vaultScan and discover critical assets toautomatically onboard privileged accountsinto a secure vault that offers centralmanagement, AES-256 encryption, androle-based access permissions.

Secure remote accessEnable privileged users to launch direct,one-click connections to remote hostswithout endpoint agents, browser plug-ins,or helper programs. Tunnel connectionsthrough encrypted, password-less gatewaysfor ultimate protection.

SSL certificate managementSafeguard your online brand reputationwith complete protection of your SSLcertificates and digital identities.

Ticketing system integrationBolster your access approval workflows forprivileged accounts by incorporating ticketID validation.

Application credential securityProtect your application-to-applicationcommunications with secure APIs thateliminate the need for credentialhard-coding.

Privileged user behavior analyticsLeverage AI and ML-driven anomaly detection capabilities to spot unusual privileged activity at a glance.

Just-in-time privilege elevation Assign just-in-time controls for your domainaccounts, and provision them with higherprivileges only when required by your users.

Privileged session monitoringSupervise privileged user activity withsession shadowing capabilities and achievedual control on privileged access.

Audit and complianceBe prepared for compliance audits withbuilt-in reports that provide essentialguidelines to address common audit issues.

SSH key managementDiscover SSH devices in your network andenumerate keys. Create and deploy newSSH key pairs to associated endpoints witha single click.

manageengine.com/[email protected]

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PAM360 MSP


Defend against privileged access misuse with our solution’s powerful access governance and contextual integrations with various IT services. Centrally manage privileged access for your customers through a fully automated, policy-driven approach while achieving complete data segregation.

Privileged account managementSecurely store customers’ privilegedpasswords, SSH keys, and other digitalidentities in a central vault, and selectivelyshare them between MSP administratorsand their respective customers.

Secure remote access provisioningLaunch password-less, secure connectionsto remote IT assets without agents, browserplug-ins, or helper programs. Tunnelconnections through encrypted gatewaysfor ultimate protection.

Control access to client networksAdopt a request-release policy and just-in-time controls for privileged access, automat-ically revoke account permissions aftera set period, and instantly reset passwordsfor tighter security.

SSL and TLS certificate managementSafeguard your SSL certificates and digitalidentities. Integrate with popular certificateauthorities like Digicert, GoDaddy, and Let’sEncrypt out of the box.

Privileged session monitoringRecord privileged sessions and archivethem as video files for future review.Shadow and monitor privileged sessions topromptly detect and terminate suspiciousactivities.

DevOps and cloud securityUncover default, hard-coded credentials inDevOps automation files and CI/CDplatforms, and store them in a central vault.Implement password security best practices.

Comprehensive auditing and reportingCapture all privileged activities in clear,downloadable audit trails and reports.Demonstrate to customers, auditors, andforensic investigators that the requiredsecurity controls are in place.

Integrate with advanced technologiesAdopt AI and ML-driven monitoring capabilities to continuously detect unusual and potentially harmful privileged activities, and automatically set off mitigating controls.Integrate with SIEM and scanning tools todiscover vulnerabilities and promptly issueremediation measures.

mnge.it/[email protected]

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Password Manager Pro


Eliminate password fatigue with secure, centralized vaulting of privileged passwords. Prevent privilege abuse by enabling selective password sharing and granular access controls based on user roles and requirements.

Centralized password vaultStore every password belonging to anenterprise’s privileged, shared, firecall, andother accounts in a secure, centralizedrepository.

Secured credential sharingSecurely share administrative passwordswith team members as needed.

Role-specific access controlsManage resources and passwords withfine-grained restrictions that are enforcedbased on predefined user roles.

Reset passwordsReset remote resource passwords from theweb interface, either automatically or asneeded.

Record privileged sessionsRecord, archive, and watch privilegedsession to facilitate forensic audits.

Launch remote connectionsLaunch highly secure and reliable remotesessions that completely emulate WindowsRDP, SSH, and Telnet sessions from anybrowser, without a plug-in or agent software.

www.passwordmanagerpro.compasswordmanagerpro-support@manageengine.com

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Password Manager ProOther salient aspects

» Automated password reset

» Policy enforcement

» Vaulting mechanism

» Comprehensive audit trails

» Secure data transmission

Improved our performance andoverall security of systems

“With Password Manager Pro, managing the growing list of system passwords hasbecome much simpler. We have done away with the insecure practice of keeping the

passwords in printouts. Password Manager Pro has improved our performance andoverall security of the systems we manage on a daily-basis.”

Mark Laffan,Team Leader, Network & Communication Systems,

Australian Catholic University, Australia

“

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Password Manager Pro MSP


Secure your clients’ privileged accounts, control and monitor privileged access to client networks, and implement stringent security best practices.

Secured client password storageSecurely manage the privileged passwordsof customers’ IT assets from a single console,while completely segregating customers’data.

Selective password sharingSelectively share passwords between MSP administrators and their respective customers.

Launch direct connectionsLaunch direct connections to remote ITresources, websites, and applications,without the pain of manually enteringlogin credentials.

Automatically reset passwordsAutomatically reset resource passwordsfor servers, databases, network devices,and more.

Control access to client networksEnsure that users only get access to thepasswords they own or are shared withthem.

Achieve concurrent controlsEntrust the control of the password vaultto the MSP administrator, the end user, orboth.

Visibility on password accessGet a complete picture of who has access towhat passwords through intuitive reports.

www.passwordmanagerpromsp.compasswordmanagerpro-support@manageengine.com

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Access Manager Plus


Regulate privileged access to remote enterprise systems via encrypted gateways from a unified console. Achieve total visibility into all kinds of privileged access with extensive session shadowing and auditing capabilities.

Data center remote access Leverage simplified, direct connections to remote data centers, and automaticallyauthenticate via jump box support forWindows and Linux platforms.

One-click remote sessionsEnable users to launch direct RDP, SSH, SQL, and VNC connections to remote hosts.Tunnel the connections via encryptedgateways for enhanced security. Launch direct connections

RemoteApp supportAllow users and third parties to seamlesslyaccess specific Windows-based remoteapplications from local desktops.

Bidirectional remote file transferTransfer files between a remote system andthe local host, or between two remotesystems; upload or download files on remotedevices using secure protocols like SCP andSFTP.

Privileged session monitoringRecord all sessions, and archive them asvideo files for post-session review. Controlremote connections with sessionshadowing and termination capabilities.

Access control workflowEstablish a request-release mechanism toscrutinize access requests before approval.Grant users and contractors access toremote systems only upon ticket statusverification.

www.manageengine.com/privileged-session-managementaccessmanagerplus-support@manageengine.com

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Key Manager Plus


Gain complete visibility and control over your crypto-key environments. Prevent costly service downtime and impersonation attacks via end-to-end life cycle management of SSH keys and SSL/TLS certificates.

Discover all SSL certificates and SSH keysDiscover all SSL certificates in the network,as well as which systems and users haveSSH keys.

Store keys and certificates in a centralizedinventoryConsolidate all discovered certificates andkeys in a secure, centralized repository.

Create and deploy certificates andkey pairsDeploy newly acquired certificates to theirrespective domain servers. Associate newkey pairs with users and deploy them ontarget systems.

Generate certificate expiration alertsReceive alerts about soon-to-expirecertificates.

Rotate keys periodicallyRotate key pairs automatically at periodicintervals.

Launch direct connectionsLaunch direct SSH connections with targetsystems.

Configure key management policiesEnforce policies for key creation. Remove all existing keys for a fresh start or append new keys.

Obtain wildcard deployment detailsGet a holistic view of all deployed wildcardcertificates.

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Security informationand event managementSecure your network from cyberattacks and ensure compliance.

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SIEM

Log360


Equip your SOC with deeper visibility into security events, accelerate threat detection and response, enhance your network security posture, and ensure compliance.

Achieve integrated compliancemanagementImplement a solid security solution for auditing every critical enterprise resourceto meet compliance regulations like PCI DSS,SOX, HIPAA, and the GDPR. Generatecompliance reports from predefinedtemplates, schedule report generation,and export reports to PDF or CSV to giveto auditors.

Keep networks safe and soundCollect and analyze log data from all criticalresources in real time to mitigate both internal and external threats. Utilize a reporting console, correlation engine, real-time eventresponse system, and search engine to seeeven the smallest details about networksecurity.

Leverage real-time Active Directory auditingUse real-time alerts and out-of-the-box reports to flawlessly perform Active Directory auditing and change monitoring. Get detailedinformation on Active Directory objects, tracksuspicious user behaviour, monitor criticalgroup and OU changes, and more.

Obtain complete network visibilityAudit and secure your on-premisesmachines such as Windows, Linux/Unix,SQL, IIS servers and cloud platforms such asAWS, Azure, and Microsoft 365. Periodicallyreview security events with pre-built reportsand receive alerts for security events ofinterest.

Monitor files and folders in real timeThoroughly audit activities on files andfolders. Track every access, creation,deletion, modification, and permissionchange made to files and folders to ensurethe security of confidential data.

www.manageengine.com/[email protected]

Also availableon cloud

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LOG AND COMPLIANCE MANAGEMENT

EventLog Analyzer


Get better visibility and secure your network from attacks by collecting, analyzing, correlating, and archiving log data from servers, firewalls, applications, and endpoints.

Take advantage of universal log parsingand indexingCollect, analyze, report on, and archiveunencrypted, human-readable logs frompractically any machine.

Secure log archivalAutomatically archive all event logs andsyslogs collected from Windows and UNIXdevices, routers, switches, and other syslogdevices.

1000+ pre-built audit reportsMeet all your auditing needs with thousands of customizable, pre-built reports, which can be customized, scheduled, and distributed as you require.

Enable real-time alerts andfollow-up actionsConfigure real-time alerts via email or SMSfor critical events or contingencies. Triggerfollow-up actions, such as activating aprogram, when a specific event occurs.

Swiftly search through log dataEffortlessly search through terabytes oflog data to locate a security event.Zero in on security events usingpowerful log searching capabilities,including everything from wildcard toadvanced search.

[email protected]

40

Firewall Analyzer


Get the most out of your network security infrastructure by managing and optimizing firewall rules, monitoring configuration changes, maintaining compliance, and analyzing firewall logs.

Ensure compliance requirements are metAutomate compliance audits with out-of-the-box reports and validate firewall security with security audit and device configuration analysis reports.

Track all firewall changesGet instant notifications about changes, and view a complete trail of all changes made to firewall configurations.

Keep tabs on user activityAutomatically identify users that are streamingvideos, using file sharing services, going on social networks, etc. for greater visibilityinto high-risk users.

Monitor network traffic and bandwidthPerform network behavioral analysis bymonitoring for sudden spikes in bandwidthconsumption, and get in-depth detailsabout users.

Manage and maintain firewall policiesAnalyze the usage and effectivenessof firewall rules and fine-tune them foroptimal performance.

Perform network forensic auditsSearch firewall logs and pinpoint the exactlog entry indicating the cause of a securityevent in minutes.

[email protected]

LOG AND COMPLIANCE MANAGEMENT

41

Firewall AnalyzerOther salient aspects

» IPFIX & NetFlow support

» Security device log analysis

» Security audit and file archive

» Managed firewall service

More-than-capable solution for monitoring andmanaging multiple firewalls

“As an IT infrastructure service provider for global corporations, we needed acentralized firewall monitoring solution for our multi-vendor, multi-tenant, virtualized

environment. Firewall Analyzer proved to be a more-than-capable solution formonitoring and managing multiple customer-specific, virtual firewalls. Firewall

Analyzer provides us with customer-specific client views, and mutually exclusive,individual firewall reports and alerts for each of our customers.”

Scott Fenna,Senior Consultant, Computacenter

“

42

SECURITY AUDITING

ADAudit Plus


Maintain network security and compliance by tracking critical GPO changes, monitoring user logins, analyzing account lockouts, spotting malicious insiders, and more.

Receive Active Directory alerts andmonitor changes in real timeRecord any change in Active Directory, 24x7.Get instant notifications when changesoccur, including who did what, from where,and when.

Monitor user logon activityGet a detailed report of users’ logon andlogoff activity, whether they happen viaworkstations or terminal services.

Get a complete audit trail for privilegeduser activityTrack what administrators do. Getdetails about activities carried out by otherprivileged accounts as well.

Audit file access activitySee what files and folders users areaccessing. Track every activity they carryout on a file, including reading, deleting,copying, or moving files.

Detect anomalies instantlyGet alerted about unusual events—suchas logons during non-business hours ordubiously high invalid logon attempts— before they lead to catastrophe.

Perform context analysis of eventsLeverage profile-based event trackers,filters, and event fetching rules to viewevery change and event from a broaderperspective and easily detect incidents.

[email protected]

43

ADAudit PlusOther salient aspects

» Report & alert profiles: Configure your own event trackers and alerts

» Printer auditing

» File integrity monitoring

» Dedicated privileged account monitoring

» Organized data archiving

» Removable storage auditing (Win 8 & above)

» “Before and after” picture for every change (for Windows 2008 & above)

» Prepackaged IT compliance reports for SOX, HIPAA, PCI, FISMA, and GLBA

Prepackaged just the way theindustry needs it

“No other software works as effectively or easily as ADAudit Plus. None were as simple to install and jump right in to start using. All auditrequirements from HIPAA are covered inADAudit Plus. We have passed an in-depth PENaudit test and several industry-related securityaudits because we are using ADAudit Plus. It’sextremely simple and cost-effective.”

Renee Davis,CIO, Life Management Center

Real time IT security atnominal costs

“ADAudit Plus helps me be in command of thetechnical environment in my Active Directorynetwork. It is easier to find logs and managemore effectively. The low cost for the manyfeatures got our attention.”

Diego Pontes,IT Coordinator, Tecnisa

“ “

44

SECURITY AUDITING

SharePoint Manager Plus


Secure your SharePoint environment, be it on-premises or in Microsoft 365, by auditing changes to critical permissions and groups, and view usage analytics.

Enterprise-wide visibilityFrom server farms to documents, every aspect of SharePoint infrastructure is identified and reported, no matter howwide the enterprise is. Nothing is missedirrespective of whether yours is anon-premise, hybrid, or cloudimplementation.

Exclusive reporting for SharePoint Online Predefined, out-of-the-box reports for your SharePoint Online.

Permission trackingThe tool scans the entire farm(s) and reportsin detail the different permissions a user holdson the different sites in the farm. (Directlyassigned permissions are identified too.)

Tracking changes to SharePoint contentChanges to all SharePoint content –including changes to audit settingsthemselves, documents checked in/out alongwith timings–are captured and documented.

Security configuration change auditingFrom changes to groups to uniquepermissions set, every change critical toSharePoint access and security is audited.

Prompt alerts for better securityThe tool can be configured to alert anychange (whether to content or securitysettings) in the SharePoint ecosystem.

[email protected]

45

SECURITY AUDITING

M365 Security Plus


Detect cyberattacks and analyze security risks in your cloud infrastructure. Fortify Exchange Online, Azure Active Directory, Skype for Business, OneDrive, SharePoint Online, Microsoft Teams, and other Microsoft 365 services.

Granular auditingPrevent security breaches with predefinedgranular audit reports on user and adminactivities, failed logon attempts, file access,and role changes. Or create custom auditprofiles to suit your security requirements.

24x7 monitoringStay on top of service outages witharound-the-clock monitoring of the health and performance of Microsoft 365 features and endpoints. Receive instant notifications when a decline in service health is detected.

Real-time alertingProvide quick remediation for critical eventswith real-time alerts. Create custom alertprofiles for changes in passwords, malwarefilters, security settings and more.

Advanced content searchScrutinize emails with automated contentsearch to detect personal information suchas Social Security numbers, logincredentials, and more. Configure alerts tobe notified of potential spear phishingattacks.

Help desk delegationCreate custom help desk roles, and delegate routine tasks to non-admin userswithout the elevation of their permissions in Microsoft 365. Leverage advanced delegation features to ease the admin workload.

manageengine.com/microsoft-365-security-protection/ [email protected]

46

SECURITY AUDITING

Cloud Security Plus


Spot and neutralize threats across AWS, Azure, GCP, and other IaaS, SaaS, and PaaS solutions. Audit user access to cloud data and resources to stop unauthorized sharing of sensitive data and abuse of critical cloud devices.

Centrally manage public cloudsManage major public cloud platforms,including Amazon Web Services (AWS)and Microsoft Azure.

Easily search through log dataFind specific information with the smartlog search engine or advanced search.

Receive detailed AWS cloud environmentreportsGenerate detailed, predefined reports onevents occurring in Amazon EC2, WebApplication Firewalls (WAF), RelationalDatabase Service (RDS), Lambda, SecurityToken Service (STS), Elastic Block Store(EBS), Virtual Private Cloud (VPC), ElasticLoad Balancer (ELB), and Simple StorageService (S3).

Track Microsoft Azure activityGenerate reports that provide insights onuser activity and any changes made tonetwork security groups, virtual networks,DNS zones, virtual machines, databases,and storage accounts.

Configure real-time alertsGet notifications via email when unusualactivity, web attacks, anomalous trends,and other security threats occur.

[email protected]

47

SECURITY AUDITING

DataSecurity Plus


Audit file changes, analyze file storage and security, discover and classify sensitive data, monitor web traffic, and prevent data leaks.

Complete insight into every changeEvery change made or action performed ona file is reported along with details including who did it, when, and from which IP address.

In-depth file access analysisWith its ability to examine file accesspatterns, this tool easily exposes rogueaccesses by malware or insiders.

Configurable, real-time change notificationsConfigure the tool to get real-time alertsabout changes you deem adverse, e.g., filepermission changes or unauthorized accessattempts.

Automatic follow-ups for alertsYou can configure the tool to automaticallyexecute a command or custom script whenan alert is triggered.

Ransomware detectionThreshold-based file access alerts and fileaccess patterns expose ransomware andother malware before they could do seriousdamage.

Real, continuous file integrity monitoringLearn about any untoward changes to thesystem state the moment those changeshappen and before they could do anydamage.

Storage analysis reportsGet insights about how the disk space isutilized.

[email protected]

48

SECURITY AUDITING

FileAnalysis


Gain deep insights into enterprise file storage and security, optimize disk usage by managing junk files, and identify security vulnerabilities by assessing file permissions.

ROT data managementReclaim primary storage space bylocating and purging ROT data from your ITecosystem.

Disk space analyzerTrack disk usage patterns and consumptionrates to notify admins when free space fallsbelow a preconfigured limit.

Permission analyzerAnalyze and report on users’ effectivepermissions across all files and folders toprevent privilege abuse.

Data risk scannerIdentify data most vulnerable to securitythreats, and remediate it as required toimprove your organization’s securityposture.

Identify overexposed filesFind folders and shares with excessiveaccess rights such as those open to everyoneor those that allow full control access.

Find orphaned dataIdentify and manage files owned byinactive, disabled, or deleted users tominimize the risk of data theft.

www.manageengine.com/file-analysis/[email protected]

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Unified endpointmanagement andsecurityManage and secure desktops, servers, laptops, mobile devices, and web browsers.

50

ENDPOINT MANAGEMENT

Desktop Central


Manage modern and legacy servers, laptops, desktops, mobile devices, and browsers from a single console.

Automate your patch managementAutomate patch deployments related to OSand other third party applications andshield Windows and Mac from securitythreats. Test and approve patches and runreports on system vulnerabilities.

Deploy software across the organisationInstall and uninstall both MSI andEXE software using built-in templates forpackage creation.

Simplify asset managementManage IT assets and software licenses,software usage, prohibited software,and more.

Manage mobile devices and enable BYODConfigure, manage, and secure mobiledevices from a central location. Enablelocation tracking and implement BYODfor smartphones and tablets running iOS,Android, and Windows.

Enable collaboration with remote controlsTroubleshoot remote desktops withmulti-user collaboration, file transfer, videorecording, and more. Shadow a user orcontrol their entire computer during aremote session.

Protect against data loss andmitigate risksMitigate risks associated with mobile devices by enforcing device passcodes to prevent unauthorized access, remotely locking devices to prevent the misuse of lost or stolen devices, performing a corpo-rate wipe to remove all corporate data while leaving personal data intact, and much more.

[email protected]


51

Desktop CentralOther salient aspects

» USB device management

» Mobile app

» Power management

» User administration

» App management

» Security management

Great view of hardware and software inventory

“Desktop Central is an invaluable part of my day to day operations.I am able to manage two locations with ease and I can be confident that all systems are up to date with security patches. I get a great view of the hardware and software

inventory of my systems and the remote control application lets me manage mostissues without leaving my desk.”

Rick Kaczanko,IT Coordinator, Village of Plainfield IL

“

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ENDPOINT MANAGEMENT

Desktop Central MSP


Handle your clients’ desktops, servers, laptops, and mobile devices from a central location, no matter the organization’s size.

Patch managementAutomate patch deployment for morethan 850 first and third-party applications,so you can test patches, roll back deployedones, track system health statuses,and more.

Software deploymentRemotely deploy applications to clientcomputers from your remote monitoringand management (RMM) software, andprovide support to end users through a self-service portal. Mobile device managementManage Android, iOS, and Chrome devices.Wipe, lock, and geo-track remote devices,enforce passwords and encryptedbackups, restrict camera use, etc.

Professional Services Automation(PSA) integrationIntegrate RMM software withManageEngine’s own PSA software, andmanage your clients, billing, projects,tickets, and SLAs with ease.

Asset managementTrack granular asset data for hardware andsoftware, including usage statistics, black-listed applications, warranty, licenses, etc.

Remote controlUtilize a dedicated, built-in, single-clickremote control feature with video and audiocall support, file transfer, shortcuts, sessionrecording, etc.

ConfigurationsCreate baselines and manage any andall types of customer environments in termsof settings with 50 predefined configura-tions and more than 100 scripts in thescript repository.

ReportsChoose from more than 130 out-of-the-boxreports, and create custom reportsaccording to your requirements.

www.desktopcentralmsp.commsp-desktopcentral-support@manageengine.com

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ENDPOINT MANAGEMENT

Mobile Device Manager Plus


Securely manage corporate and personal devices running Apple OSs, Android, Windows, and Chrome OS.

Simplify device enrollmentEnroll devices manually or in bulk, or makeusers self-enroll their iOS or Androiddevices with two-factor authentication.

Manage all business critical applicationsInstall in-house and purchased apps silently,create a custom app catalogue, blacklistand whitelist apps, and more.

Separate corporate and personalinformation on each deviceEnforce corporate containers on employee owned devices to separatework and personal apps. Preventcommunication between trusted anduntrusted apps.

Remotely distribute and managedocumentsProvide access to documents from trustedapps only, and restrict third-party apps fromaccessing and backing up distributedcontent. Distribute content in over 10different document formats including PDF, Excel, and Word-related extensions.

Provide secure access to corporate emailIntegrate with email platforms such asMicrosoft 365, Exchange Server, ActiveDirectory, and Azure AD. Restrict accessonly to enterprise approved apps andaccounts.

Fortify enterprise security with mobiledevice managementEasily discover jailbroken and rooteddevices within the network. Locate devicesgeographically and wipe their data toensure data safety.


[email protected]


54

ENDPOINT MANAGEMENT

Mobile Device Manager Plus MSP


Manage every aspect of your clients’ IT staff’s mobile device use, from enrolling new devices to wiping all corporate information when an employee leaves the organization.

App managementInstall, delete, and update in-house andstore apps silently, create your own appcatalogue, restrict blacklisted apps, testyour enterprise apps before deployment,and more.

Profile managementPreconfigure basic settings such as Wi-Fi,VPN, and certificates; you can also ensuredevices adhere to corporate policies fordifferent departments and roles, andassociate them with appropriate groups.

Email managementEnsure only managed devices accesscorporate mailboxes and e-mailattachments.

Asset managementScan and fetch details of installed apps,enforced restrictions, installed certificates,and device hardware details.

Content managementRemotely distribute your corporatedocuments online and ensure they’reaccessed only using corporate apps. Thereare also settings to prevent unauthorized third-party backup.

Security managementConfigure stringent security policies such as passcode and data leak preventionpolicies to protect corporate data at rest, in use, and in transit while also enhancingdevice security by configuring geo-fencesfor devices.

Audits and reportsAudit mobile devices with out-of-the-boxreports such as rooted devices, devices withblacklisted apps, devices withexpiring warranty, etc.

www.mobiledevicemanagerplusmsp.commsp-mdm-support@[email protected]

55

ENDPOINT MANAGEMENT

Patch Manager Plus


Configure automated patch deployment for Windows, macOS, and Linux endpoints, with patching support for over 900 third-party updates across more than 500 third-party applications.

Patch over 750 applicationsDeploy patches to Windows, Mac, Linuxplatforms and third-party applications.Seamlessly patch desktops, laptops,servers, roaming devices, and virtualmachines, all from a single interface.

Automate patch managementReduce the time spent on patch management by automating everything fromscanning and assessment to deploymentand reporting. Test patches and approvedeployment to production environmentsautomatically.

Meet unique deployment needsConfigure deployment policies to installpatches during non-business hours. Declinepatches to specific groups and departments.

Identify and report on patch complianceGain greater visibility into patch complianceand patch status of endpoints with flexible,real-time audits and reporting. Utilizecustomizable query reports, dashboards,and views.

www.patchmanagerplus.com

[email protected]


56

ENDPOINT MANAGEMENT

Patch Connect Plus


Automate the distribution of third-party software updates across your business’s IT network by integrating with Microsoft SCCM and Intune.

Automate non-Microsoft patch managementSchedule regular scans and gain vulnerability information for allmanaged systems. Automatically deploy patches usingSCCM’s patch management infrastructure.

Patch only required applicationsImplement a patch approval process for better control overwhich applications get patched. Receive patch status reportsand deploy patches at any required time.

Receive notifications on patch updatesReceive status reports on available patches. View the last timethe database was updated as well as new products beingsupported by Patch Connect Plus.

www.patchconnectplus.compatchconnectplus-support@manageengine.com

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ENDPOINT MANAGEMENT

OS Deployer


Distribute Windows operating systems to computers irrespective of the device’s make or model.

Automate OS imagingCapture the master image of a computer, including OSand applications, using offline or online imaging.

Streamline OS deploymentQuickly provision new computers or repair OSs usingautomated OS deployment.

Create multiple deployment templatesCreate and maintain different deployment templates tomatch user roles or departments.

Utilize universal deploymentMaintain a single master image, regardless of targetcomputers’ hardware.

[email protected]


58

ENDPOINT MANAGEMENT

Remote Access Plus


Enable technicians to troubleshoot remote Windows, macOS, and Linux devices, with multi-user collaboration, file transfers, and over 12 system tools at their disposal.

Leverage advanced remote controlReach out to all the computers in your corporate networkirrespective of their location.

Resolve issues in secondsTroubleshoot faster using powerful tools and ensure younever bump heads with employees’ work flow.

Instantly collaborate with all stakeholdersBring technicians together to troubleshoot each issueas a team.

Generate powerful reportsMaintain records of all initiated remote sessions, includingchat history and modified registry values.

www.remoteaccessplus.comremoteaccessplus-support@[email protected]

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ENDPOINT MANAGEMENT

RMM Central


Automate your MSP business’ IT management and discover, manage, secure, and monitor all your clients’ devices from a single console.

Real-time network monitoringAutomate the network discovery processwith robust features aimed at making theprocess simpler, less time-consuming, andmore effective. Identify and fix performance issues before they get out of hand.

Track physical & virtual serversMonitor and manage physical and virtualservers across multiple vendor OSs.Monitor critical performance metrics likeavailability, CPU, disk space, and memoryutilization across all servers.

Automate patch managementAutomate patch deployments for OS andthird-party applications and shieldWindows and Mac from security threats.Combat critical and zero-day vulnerabilities, test and approve missing system patches.

Take instant remote controlTroubleshoot remote desktops withmulti-user collaboration, file transfers,video recording, and more. Shadow a useror control their entire computer during aremote session.

Simplify asset managementGain full visibility into the status of yourclient’s network. Manage hardware andsoftware assets, and software licenses;meter software usage; detect and blacklistmalicious applications, and more.

In-depth analysis and reportingDetect and remediate security issues,identify missing patches, update customized security configurations to each network, and analyze more utilizing over 100 reports.

manageengine.com/remote-monitoring-management

[email protected]


60

ENDPOINT SECURITY

Vulnerability Manager Plus


Secure your network with built-in patching that delivers comprehensive visibility, assessment, and remediation of threats and vulnerabilities.

Vulnerability assessmentAssess and prioritize vulnerabilities based onexploitability, severity, age, affected systemcount, as well as the availability of a fix.

Patch managementCustomize, orchestrate, and automate theentire patching process. Download, test, anddeploy patches automatically to Windows,macOS, Linux, and over 250 third-partyapplications.

Security configuration managementEnsure network systems are secured withcomplex passwords, the principle of leastprivilege, and memory protection, as well ascompliant with CIS and STIG securityguidelines.

Web server hardeningObtain details on the cause, impact, andremedies of web server security flaws. Thisinformation helps to establish and maintainservers that are secure and immune to allkinds of attack variants.

High-risk software auditIdentify remote desktop sharing programs,end-of-life applications, peer-to-peersoftware, and other software that’s deemedunsafe, and quickly uninstall them fromendpoints.

Zero-day vulnerability mitigationDeploy pre-built, tested scripts withoutwaiting for a patch to secure the networkfrom zero-day vulnerabilities.

www.vulnerabilitymanagerplus.comvulnerabilitymanagerplus-support@manageengine.com

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ENDPOINT SECURITY

Device Control Plus


Control, block, and monitor USB and peripheral devices to prevent unauthorized access to your sensitive data.

File access controlSet file transfer restrictions to preventunauthorized data movement to or fromyour computer with role-based accesscontrol (RBAC).

File transfer controlEliminate unprecedented data transfersand limit file transfers by setting themaximum file size and file type that can betransferred from your computer.

Device and port controlControl all ports and connected removabledevices, block unauthorized access to data,and monitor all device and file actions.

Temporary accessGrant temporary access to removabledevices to prevent excessive accessprivileges.

Trusted device listCreate a trusted device list and authorizeonly those devices to have access to yourcomputer.

Reports and auditsView detailed audits and reports to knowwho is using what peripheral device, suchas a USB memory stick, and on whichendpoint.

www.devicecontrolplus.comdevicecontrolplus-support@manageengine.com

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ENDPOINT SECURITY

Application Control Plus


Implement sophisticated endpoint privilege management and allow or block applications based on specified rules.

Malware preventionLimit the chances of malware intrusions andadvanced persistent threats (APTs) byblacklisting malicious executables.

Trust-centric approachAllow only what you trust by leveragingapplication whitelisting.

Rule-based list buildingSimplify list management with applicationwhitelists and blacklists built on rules likeproduct, vendor, hash value, andexecutables with valid certificates.

Flexible customizationsManage graylisted applications as perrequirements by choosing to execute theapplication control functionalities either inaudit mode or strict mode.

Endpoint privilege managementRun business-critical applications withrestricted privileges to prevent attacksbased on privilege elevationor compromised credentials.

www.manageengine.com/application-controlapplicationcontrolplus-support@manageengine.com

63

ENDPOINT SECURITY

Browser Security Plus


Enforce security policies, manage add-ons, restrict access to unauthorized websites, track users’ web activity, and ensure compliance with security standards.

Detect and manage vulnerabilitiesObtain complete visibility into your network’s browser usagetrends and browser add-ons.

Ensure compliance with security configurationsPush security configurations to different browsers from asingle console.

Control browser plug-ins, extensions, and sitesRegulate access to browser-based applications andcomponents across your network.

Audit browser security and generate reportsUncomplicate your network and obtain 360° visibility withour wide array of reports.

www.browsersecurityplus.combrowsersecurity-support@manageengine.com

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ENDPOINT SECURITY

Endpoint DLP Plus


Automate the discovery and classification of sensitive endpoint data and proactively eliminate insider threats by enforcing rules for secure usage and transfer.

Automate detection of sensitive data Pinpoint the locations of all structured and unstructured data stored within end-points. Ensure that all critical information is accounted for by tracking data in all its phases including data in motion, data in use, and data at rest.

Simplified data classificationCategorize common types of sensitive files using the numerous predefined templates provided. For organization-specific or miscellaneous documents, create custom templates using advanced mechanisms like RegEx, keyword search, fingerprinting, file name, or extension-based filtering.

Containerize data to trusted applicationsDelegate specific applications as trusted so that sensitive data is only able to circulate within those authorized apps. Choose to have all data originating from trusted appli-cations labelled as sensitive by default.

Enforce cloud upload protectionSelect exactly which browsers and web domains are allowed to process sensitive data. Block all illicit sensitive data transfers via third-party cloud storage or services.

Implement email DLPAllow list specific email domains so that users can only send emails containing sensitive attachments to authorized recipients. Ascertain that email communi-cation remains private and secure while still allowing sufficient collaboration.

Monitor and control peripheral devicesPrevent data from being leaked out via USB drives and other peripheral devices. Allow some printers to be in use and have them meet the condition to impose watermarks on printed sensitive documents.

Limit the usage of clipboard toolsStop users from taking screenshots of sensitive documents and transferring them to other apps using clipboard features.

Swift false positive remediationAllow users to report false positives via the self-service portal. Assess the reason for the false positive and quickly modify the relevant policy to match evolving user needs.

Grant policy overridesEnable trusted users to override a policy for convenience purposes, given that they provide valid justification. Review the reasons and edit policies if needed.

Intuitive reports and actionable insightsLeverage dashboard infographics to stay up to date on data activities and trends within the network. Analyze in-depth reports to track user behavior in order to prevent insider threats. manageengine.com/endpoint-dlp

[email protected]

65

IT operationsmanagementMonitor and manage your network, servers, and applications.

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NETWORK AND SERVER PERFORMANCE MONITORING

OpManager Plus


Manage your network devices, servers, storage, and applications and optimize network performance, bandwidth, traffic, flow, firewalls, IP addresses, and switch ports from a single console.

Network monitoringProtect your network from issues bymonitoring your network in real time usingboth proactive and reactive networkmonitoring techniques.

Server monitoringTrack the performance of your physical andvirtual servers by monitoring their status,availability, health, and performance.

Bandwidth managementObtain a holistic view of your network trafficpatterns by analyzing various flows such asNetFlow, sFlow, JFlow, etc. Identify andtroubleshoot bandwidth bottlenecks andanomalies efficiently.

Network configuration managementAutomate and control the entire life cycleof device configuration management andcompliance management for switches,routers, firewalls, and other networkdevices.

Firewall log managementTrack firewall policy changes, optimizefirewall performance, and maintain firewallcompliance standards. Analyze firewall rulesand monitor configuration changes usingCLI-based configuration monitoring.

IP address and switch port managementEasily manage switches and IP addressspace. Troubleshoot frequent networkproblems such as network connectivity,availability, performance, health, andlatency of any IP node or switch ports in thenetwork.

Application managementGain deeper insights on business-criticalapplications and the servers that they runon, and ensure that revenue-critical applica-tions meet end-user expectations.

[email protected]

67

OpManager PlusOther salient aspects

» Threshold-based monitoring

» 100+ reports

» Reactive network monitoring

» System health monitoring

» Advanced security analytics

» User activity tracking

A comprehensivenetwork monitoring andmanagement tool

“I see OpManager as a valuable tool to providecomplete network system and applicationmonitoring. I found it very user-friendly, easy todeploy, and overall a comprehensive networkmanagement tool, that could find issuesanywhere in the network.”

Ashley Bukket,System Analyst, Macmillan Cancer Support

Excellent value for moneyand feature rich

“When it comes to Network Monitoringsystems, OpManager is the obvious choice.Feature-rich and integrated to our Service Desktool. In OpManager we have a great tool whichsatisfies all our requirements and at anextremely affordable rate.”

Information Systems Manager,Australian Aerospace Limited

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OpManager


Monitor crucial performance metrics and network availability proactively with over 2,000 built-in monitors for a wide range of network components. Get in-depth visibility for better fault management and greater control over network performance.

Monitor networks in real timeMonitor the performance of networkdevices in real time via live dashboards andgraphs. Measure critical metrics like packetloss, errors, and discards.

Track physical and virtual serversMonitor critical performance metrics likeavailability, CPU, disk space, and memoryutilization across physical and virtualservers.

Perform in-depth bandwidth analysisAnalyze the bandwidth consumed by usersand apps via NetFlow, sFlow, jFlow, and IPFIX to start shaping traffic.

Handle network configuration changesBack up, push, and revert configurationsfrom OpManager’s web interface. Receivenotifications about unauthorized configura-tion changes.

Analyze firewall logsCollect, analyze, and archive firewall logs tomaintain security and compliance. Identifyand fix security loopholes instantly.

Manage and track switch portsTrack switch ports and the devices connected to them in real time. Use SNMP togroup switches and manage switch ports.

[email protected]

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OpManager MSP


Proactively monitor the performance, health, and availability of clients’ networks with the solution’s out-of-the-box support for devices from multiple vendors and its compatibility with contemporary network technologies. Manage multiple clients and cater to their diverse needs with customizations and automations.

Multi-tenant software architectureManage network operations of multiplecustomers concurrently from a centralconsole.

Seamless, secure user managementGrant role-based access to users, andauthenticate them on multiple fronts, suchas local authentication, Active Directoryauthentication, and RADIUS authentication,and eliminate the need for a third-partyidentity management tool.

Network performance andavailability monitoringMonitor crucial performance metrics ofmulti-vendor network devices, routers,switches, and servers using SNMP/WMI.

Multi-vendor compatibility and supportIt is compatible with devices from all majorvendors in the market and has more than9,500 device templates for out-of-the-boxmonitoring.

Vivid network visualizationVisualize your clients’ network devicesgraphically via different formats, such asbusiness views, Google or Zoho maps,Layer 2 maps, floor views, and rack views.

Foolproof fault managementDetect events and isolate faults that couldimpact network performance. Color-codealarms based on severity, segregate alarmsbased on customer or view all generatedalarms in one place.

Network performance and health reportsGenerate customer-specific performanceand availability reports on demand, andview historical stats or trends that can bescheduled at predefined intervals.

Customizable dashboards and widgetsCreate customer-specific dashboards tomonitor critical performance and healthmetrics from a central console.

manageengine.com/network-monitoring-msp/ [email protected]

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NetFlow Analyzer


Get holistic visibility into your network traffic and bandwidth utilization with support for popular flow technologies. Analyze traffic patterns, perform network forensics, optimize bandwidth, and secure your network with advanced security analytics.

Analyze and monitor bandwidth trafficMonitor network bandwidth and trafficpatterns at the interface level. Get real-timeinsight into network bandwidth with oneminute granularity reports.

Perform forensic analysis on network trafficDetect a broad spectrum of external andinternal security threats using ContinuousStream Mining Engine technology. Tracknetwork anomalies that surpass yournetwork firewall.

Enable application monitoringIdentify and classify non-standardapplications that hog network bandwidth.Reconfigure policies with traffic shapingtechniques via ACL or class-based policies to gain control over bandwidth-hungry applications.

Make intelligent capacity and billing plansMake informed decisions on bandwidthgrowth using capacity planning reports.Measure bandwidth growth over a periodof time with long-term reporting. Generate on-demand billing for accounting and departmental chargebacks.

Monitor voice, video, and datacommunication qualityAnalyze IP service levels for network-basedapplications and services. Ensure a highlevel of data and voice communicationquality using Cisco IP SLA technology.

[email protected]

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Network Configuration Manager


Take full control over your network configurations. Leverage real-time change tracking and customizable compliance policies to avoid violations. Schedule automated backups, and conduct remote network operations with configlets.

Manage configurations effortlesslyBack up device configurations, keep trackof configuration history, compare versions,and upload changes, all from a centralized,online interface.

Monitor changes in real timeMonitor configuration changes, get instantnotifications, and prevent unauthorizedchanges.

Ensure devices are compliantDefine standard practices and policies, andautomatically check device configurationsfor compliance.

Leverage automation for deviceconfiguration tasksAutomate all repetitive, time-consumingconfiguration management tasks. Applyconfiguration changes in bulk.

Track user activityGet a complete record of the who, what,and when of configuration changes.Record, archive, and playback actions.

Access multi-vendor supportManage the configurations of networkdevices from multiple vendors, includingCisco, Juniper, and HP.

[email protected]

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Firewall Analyzer


Get the most out of your network security infrastructure by managing and optimizing firewall rules, monitoring configuration changes, maintaining compliance, and analyzing firewall logs.

Ensure compliance requirements are metAutomate compliance audits with out-of-the-box reports and validate firewall security with security audit and device configuration analysis reports.

Track all firewall changesGet instant notifications about changes, and view a complete trail of all changes made to firewall configurations.

Keep tabs on user activityAutomatically identify users that are streamingvideos, using file-sharing services, going on social networks, etc. for greater visibilityinto high-risk users.

Monitor network traffic and bandwidthPerform network behavioral analysis bymonitoring for sudden spikes in bandwidthconsumption, and get in-depth detailsabout users.

Manage and maintain firewall policiesAnalyze the usage and effectivenessof firewall rules and fine-tune them foroptimal performance.

Perform network forensic auditsSearch firewall logs and pinpoint the exactlog entry indicating the cause of a securityevent in minutes.

[email protected]


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Firewall AnalyzerOther salient aspects

» IPFIX & NetFlow support

» Security device log analysis

» Security audit and file archive

» Managed firewall service

More-than-capable solution for monitoring andmanaging multiple firewalls

“As an IT infrastructure service provider for global corporations, we needed acentralized firewall monitoring solution for our multi-vendor, multi-tenant, virtualized

environment. Firewall Analyzer proved to be a more-than-capable solution formonitoring and managing multiple customer-specific virtual firewalls. Firewall

Analyzer provides us with customer-specific client views, and mutually exclusive,individual firewall reports and alerts for each of our customers.”

Scott Fenna,Senior Consultant, Computacenter

“

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OpUtils


Scan, monitor, and secure your IT resources seamlessly. Keep an eye out for rogue devices and monitor network availability, bandwidth consumption, and more using over 30 built-in networking tools.

Keep track of all IP addressesScan IPv4 and IPv6 subnets in the network toidentify available and used IP addresses

Manage all switch portsScan all the switches in the network and map the switchports to devices, down to their physical location.

Detect rogue devicesIdentify rogue device intrusions and block their accessto the network.

Monitor network performanceMonitor critical servers in the network for availabilityand receive alerts when immediate attention is needed.

[email protected]

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APPLICATION PERFORMANCE MONITORING

Applications Manager


Receive in-depth, code-level insights into your business-critical applications. Resolve performance issues, automate operations, and ensure end-user satisfaction with out-of-the-box support for over 150 technologies.

Accomplish all monitoring from asingle consoleLeverage a single, integrated platform tomonitor an entire application ecosystem:end-users, applications, and underlyinginfrastructure components such as applica-tion servers, databases, big data stores,middleware, and messaging components,web servers, web services, ERP packages,virtual systems, and cloud resources.

Troubleshoot and monitor databasesMonitor and troubleshoot databases tooptimize application performance. Getcomprehensive insight into the health andperformance of your databases withoutusing an agent. Track slow queries,expensive statements, response times,failures, page faults, and a whole lot of KPIs.

Perform synthetic monitoring with areal browserSimulate business-critical, multi-pageworkflows via Selenium-based scripting oftests. Record business-critical transactionsusing an easy-to-use recorder tool, allwithout any scripting. Playback recordedtransactions at regular time intervals on a real browser, such as Mozilla Firefox, frommultiple geographical locations (e.g.enterprise branch offices or actual customer locations).

Monitor web server and service performanceKeep an eye on the performance of webservers, web services, and caching layers inthe context of the business applications theysupport. Get instant notifications when thereare problems. Identify the root cause ofissues quickly and take corrective measuresbefore the end-user experience is affected.

Track the health and performanceof application serversEnsure the performance of the businessapplication is not affected by infrastructureissues. Get deep visibility into the health andperformance of application servers.Understand key performance indicatorsincluding resource usage trends such asCPU and memory usage. Get visibility intorunning processes, JVM usage, and more.

Manage faults by performing rootcause analysisIdentify and resolve applicationfaults before end-users run into problems.Get notified of problems through email andSMS alerts. Automate problem resolution byexecuting corrective programs and scripts,as well as sending SNMP traps. Triggeractions based on threshold violations; forexample, automatically start, stop, or restartWindows services, VMs, and Amazon EC2instances when a certain threshold isreached.

[email protected]

[email protected]@manageengine.com

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Site24x7


Gain complete visibility into all IT resources—from websites, APIs, and servers to networks, cloud ser-vices, and applications. Collect metrics, logs, and traces in a unified view to detect performance issues and reduce MTTR.

Monitor websitesGet deep insight on the uptime and performance of web applications and internetservices from over 90 global locations, aswell as from within a private network. EnsureDevOps and sysadmin teams gain visibilityinto critical website performance metricsthrough powerful dashboards and alerts,enabling them to make instant decisions.

Track real user experienceGauge the experience of web users andnative mobile app users in real time andanalyze metrics segmented by browser,platform, geography, ISP, and more tofine-tune performance.

Monitor an entire server stack’s healthand availabilityStay on top of outages and pinpoint serverissues using root cause analysis. MonitorWindows, Linux, FreeBSD, macOS, VMware,AWS, Docker, Azure, and other cloud-hostedservers and applications to ensure optimalperformance.

Obtain complete control withnetwork monitoringComprehensively monitor criticalnetwork devices such as routers,switches, firewalls, load balancers,WAN accelerators, printers, anduninterruptible power sources, as wellas wireless and storage devices.Help network teams get the deepperformance visibility they need tomanage complex networks.

Quickly troubleshoot applicationsGet unmatched visibility into the wayweb applications behave. Visualize webtransactions from end to end. Trackperformance metrics for all components,starting from URLs to SQL queries, toidentify and resolve performancedegradation no matter where issuesoriginate.

[email protected]@site24x7.com

Availableon cloud

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Site24x7 MSP


Securely manage your customers’ front-end and back-end IT infrastructures remotely with the solution’s cloud monitoring, network monitoring, application performance monitoring, and end-user monitoring.

Infrastructure monitoringUse agent-based server monitoring to view key performance indicators of Windows, Linux, VMware hosts, FreeBSD, Docker, andmacOS servers.

Cloud monitoringMonitor resource usage and operationaldata for numerous cloud services runningon Amazon Web Services (AWS), MicrosoftAzure, and Google Cloud Platform (GCP).

Network monitoringMonitor network performance of devices,such as routers, switches, firewalls, loadbalancers, printers, uninterrupted powersupply (UPS) devices, and storage devices.

Application performance monitoringMonitor and trace the performance issuesof applications running on Java, .NET, Ruby,PHP, Node.js, and mobile platforms.

End-user experience monitoringView the uptime and performance ofwebsites, web applications, API endpoints,mail servers, Domain Name Systems (DNSs),and more from over 100 locations globally.

Multi-tenancySecurely manage the accounts of multiplecustomers. Gain total visibility into clientsystems, and scale to accommodate anynumber of customers.

Remote controlTake action remotely to rectify errors in yourclient environment using Site24x7 MSP’sagent-based monitoring.

Flexible dashboardsCreate customized dashboards, networkoperations center (NOC) views, and businessviews highlighting all metrics slowing downyour website, and share this information withyour clients.

Detailed reports and service-levelagreementsGet insightful reports to view the live statusof your infrastructure. Send SLA reports toupdate customers about your serviceconsistency.

site24x7.com/[email protected]

Availableon cloud

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IT INCIDENT MANAGEMENT

AlarmsOne


Integrate all your IT management tools with AlarmsOne to manage every IT alert from one window. Reduce alert noise, define escalations, and get notified about critical alerts through email, SMS, and phone call.

Manage user privilegesLimit users’ actions based on their roles.Whether enabling or disabling access,assigning roles and applications, or selectinga chosen notification channel, maintaincomplete control over user activity.

Act on alertsOpen, acknowledge, close, and deletealerts as needed. Update the status of analert to let other users know it’s been takencare of, or manually change an alert’sseverity to update its priority level.

Create custom views and categorize alertsEasily filter and classify alerts to reduce clutter on the alarms page. Generate a reportfor all the alerts in any view and drill downinto the important data.

Curb alert noise and ward off alert fatigueDefine multiple criteria to filter outredundant alerts and get only the necessary notifications.

Automate alert escalationNotify another technician when on-call stafffails to acknowledge or close an alert.Create escalation policies to decide whoreceives an alert first, the escalation timeoutduration (how long the first recipient hasto respond before the alert is sent to thenext recipient), and whom to notify next.

Schedule maintenance tasksSchedule downtime to stop receivingmeaningless alerts when IT is under maintenance.

www.alarmsone.com

Availableon cloud

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IT INCIDENT MANAGEMENT

Site24x7 StatusIQ


Transparently communicate outages and operational status. Display the status of critical components, allow users to subscribe to updates, and announce upcoming maintenance to manage downtime and build user trust.

Public status pages for transparentcommunicationEstablish a reliable, dedicated channel forpublishing updates. This can help deflectsupport tickets, keep internal stakeholdersinformed, and turn downtime into anexercise in improving the customer experience.

Incident notifications for end-usersQuickly acknowledge incidents and notifyyour customers about them by posting theincident on your status page with detailslike current status, severity, and affectedservices. Keep customers in the loop withinformation regarding the progress ofresolution.

Maintenance notification for end-usersInform customers about upcomingmaintenance events to help them preparefor any potential impact by creating aone-time or recurring maintenance schedulethat automatically updates the statuspage and sends email notifications.

Email and SMS notifications for subscribersSend out notifications to your customers via email or SMS, or enable them to accessupdates via RSS (really simple syndication). Give them the option to opt-in fornotifications from the services they care about to avoid alert fatigue.

Domain, logo, and page customizationShowcase and preserve your brandingthroughout the entire incident life cycle.Upload your logo and favicon, and authorize Site24x7 StatusIQ to send notifications on behalf of your email domain to improve recognition with your customers.

www.site24x7.com/[email protected]

Availableon cloud

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Advanced IT analyticsVisualize data and gain actionable insights into IT operations.

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Analytics Plus


Get a unified view of all your IT applications in one console. Blend data from several IT applications or databases, and look into the impact of incidents on ticket volume, project delays on costs, and more.

Connect and upload with easeImport data from various sources— includingfiles, URL feeds, SQL databases, or clouddatabases—to transform data into insightfulreports.

Obtain in-depth analysis of KPIsBuild insightful reports and dashboardsthat use powerful visualizations to identifypatterns and anomalies. Drill down to specificmetrics to pinpoint areas that needimprovement.

Access powerful out-of-the-boxintegrationsGain deeper insight into various aspects of IT management—from help desk and customer support operations to network and application monitoring—by integrating with our service management, support, andoperations management products.

Share and collaborateShare reports across an organization withintuitive export, embed, and publishingoptions.

Publish and embed reportsPublish reports so they’re accessibleto other users. Embed reports anddashboards across websites, intranet,blogs, and applications to reach a wideraudience.

Enable smart dashboardsCombine multiple reports into a single,live dashboard. Insert images, formattedtext, widgets, and web components in aflexible layout.


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Site24x7 CloudSpend


Make informed decisions with a full set of cloud cost management capabilities. Understand spending at a high level, identify cost-accruing services, attribute spending to business units, set up budgets, and more.

Cost analytics for AWSAutomatically process the raw AWS cloud cost and usage report data files,and extract all the relevant data fields for an up-to-date view of your AWScloud costs.

Spend analysisGain a high-density snapshot of your spending to understand whenand where you’re accruing costs. Identify the top cost accruing services;see running costs; and view the distribution by region, instance type,component, and more.

Track spending based on business unitAllow account holders and AWS managed service providers (MSPs) toleverage native tags to allocate spending to one or more business unitsto easily track costs for different teams, projects, and customers.

Budget controlEnable cost control with the help of simplified budget creation workflows.Set up monthly, quarterly, or annual targets for your linked accounts orbusiness units, and get email notifications when your actual costs exceedthe budgeted amount.

www.site24x7.com/[email protected]

Availableon cloud

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Business productivityapplicationsCloud-based IT management solutions for any business need.

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Zoho Creator


Zoho Creator is a low-coding platform that lets businesses build online database applications for theirunique needs to automate everyday tasks and streamline data management. Apart from countlessbuildable apps, Zoho Creator offers more than 50 ready-to-use business apps to manage sales,logistics, recruitment, events, support desks, projects, and more.

Build applications quicklyCreate custom business applications indays rather than weeks with the drag-and-drop interface.

Automate business workflowsAdd logic to business applications. Designand automate workflows with a minimalamount of coding.

Gain actionable insightsUse custom reports to sift through largeamounts of raw data and make meaningfuldecisions.

Secure access controlsGrant access to applications on aneed-to-know basis and protectvital business data.

Stay connected while on the goAccess and update data remotely with theiOS and Android apps. Instantly capturesignatures, scan bar codes, and get locationdetails using a mobile device.

Easy data integration across platformsIntegrate with numerous third-partyvendors like Twilio, PayPal, and Zapier, aswell as pre-built integrations with otherZoho products.

Ready-to-use business appsCater to every aspect of a business withover 50 ready-to-use business apps,including apps that cover logistics, sales,distribution, recruitment, and more.

www.zoho.com/[email protected]

Availableon cloud

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Zoho Sprints


Zoho Sprints is an agile project management tool that helps businesses plan work withoutchaining themselves to a roadmap. It is a simple, clutter-free solution that allows products to beimproved quickly and continuously, which is the essence of agility. Create user stories, add estimationpoints, stay on track with personalized Scrum boards, and schedule meetings for reviews andretrospectives—all from one place. Getting agile has never been this easy.

Adapt to changeIdentify and respond to bottlenecks andimpediments better with diverse sprintreports that provide comprehensiveinsights and analytics about any sprint.

Evolve a brand through iterationKeep products nimble, even while delivering consistent releases. Effortlessly switch be-tween planning and execution as user stories are captured in the backlog and new sprints are started.

Plan and track progressVisualize progress while iterating towardsthe next release with a customisable Scrumboard.

Track time to save timeLog hours on specific tasks or sprints, andget a clear picture of the work a team isdoing.

Keep everyone in the loopShare progress, comment on developments,and engage with teammates. Easily schedule meetings and bring people together.


Availableon cloud

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Zoho Projects


Zoho Projects is a project management application that enables businesses to plan activities,assign work, manage resources, and improve collaboration to get things done on time.

Plan projects with easeOrganize complex projects into easilymanageable units with milestones, task lists, and tasks. Get more refined control with sub-tasks, recurring tasks, and dependencies.

Gain in-depth insightsCompare the progress of tasks to what wasplanned using Gantt charts. The resourceallocation chart shows who is free, who isengaged, and who is overloaded.

Collaborate seamlesslyWork together with employees, clients,vendors, or consultants—regardless ofdistance—using various collaboration tools.

Keep track of timeLog billable and non-billable hours usingtimesheets. Automatically generate invoices from timesheets using the built-in integration with Zoho Invoice.

Track and fix issues fastLog bugs and track them as they get fixedand tested. Define custom workflows andbusiness rules. Track code changes made inGitHub and Bitbucket.

Manage documentsMake sure teams always have access to thelatest version of their project documents.Work together on documents, presentations,and spreadsheets using online document tools.


Availableon cloud

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Zoho AnalyticsZoho Analytics is an online reporting and business intelligence service that helps enterprises analyse their business data and create insightful reports, stunning data visualizations, and discover hidden insights.

www.zoho.com/analytics [email protected]


Connect to any data sourcePerform in-depth analysis and report on anydata, no matter where it is. Scheduleperiodic data syncs automatically.

Perform visual analysisVisually analyse data and drag and dropelements to build insightful reports anddashboards.

Enable hassle-free sharing and collaborationDevelop and share reports with colleaguesfor more informed decision-making.

White label as neededCompletely re-brand Zoho Analytics andserve it from a custom domain or portal.

Leverage an extensible and scalable BI platformBuild and integrate reporting and analyticalcapabilities into business applications.This is especially valuable for developersand system integrators.

Availableon cloud

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Zoho Assist


Zoho Assist provides a web-based, on-demand support sessions for remotely aiding customers. Set up unattended remote access and manage remote computers with ease.

Outsource IT and MSP supportManage remote computers of managedclients from around the world.

Support customers worldwide with ondemand supportSupport any remote customer through ad hoc or on-demand remote sessions that are joinable through a link or email invite.

Easily set up unattended accessSet up unattended computers (bothinside and outside LAN/WAN) by simplydeploying an unattended client either on asingle computer or a group of computers.

Send files anytime, anywhereQuickly send updates, patches, or any typeof file to customers’ computers duringremote sessions; customers can sendtechnicians their own files as well.

Reboot and reconnect any computerReboot any remote computer with a singleclick and reconnect to the session withoutlosing control. Remote computers can evenbe restarted in safe mode.

Provide multiple monitor supportNavigate between two or more monitorsconnected to a remote computer. Theactive monitor is automatically detectedand remote control is transferredaccordingly.


Availableon cloud

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Zoho Workplace


Zoho Workplace is a tightly integrated suite of productivity applications designed to be the onlineworkspace for businesses. For teams and departments in an organization that want to co-create,communicate, and collaborate meaningfully, Workplace is the suite that centralizes and streamlinesall team files and communications.

Fully-featured online office suiteA robust word processor, spreadsheetsoftware, and a presentation tool along withcentral storage for teams to create, share,and manage files.

Highly secure team communicationsCustom domain-based email with built-incontacts and tasks, private and group chatchannels, and virtual meeting tools helpteams securely communicate as and whenneeded.

Organization-wide intranetBuild a social media style intranet withfocused groups, forum discussions, andpublished files to help new members of anorganization onboard quickly and interactbetter.

Unified dashboardGet access to all Workplace apps in oneplace with a fully customizable unifieddashboard offering interactive andactionable widgets displaying the mostrecent work items.

Powered by ZiaSimplify searches across apps, get powerfulinsights on documents and spreadsheets,and add flavor to group event activities with Zia, the AI assistant.

Scalability with mix and match plansChoose different plans for different usersbased on their storage needs or the level ofaccess required.

Work on the moveAvailable on both Android and iOS mobiledevices so that users can stay productiveeven when they’re away from their desks.

zoho.com/[email protected]

Availableon cloud

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Zoho Mail


Zoho Mail is a secure, ad-free, enterprise-ready business email suite with features including Calendar,Tasks, Notes, Bookmarks, and Contacts. Our user-friendly suite of applications comes with multiplecollaboration tools and advanced security measures.

Custom domain email addressSecure email hosting for your businessemails. Create unique and professionalemail addresses for your business to giveyour company the visibility and authenticityit deserves.

Powerful Control PanelSet up your organization’s accounts with ease using the Admin Control Panel. You can also manage your organization’s mailboxes, configure email policies, set up restrictions, and more.

Easy migrationOur application-specific migration tools and POP/IMAP migration allows you to switch to a better email experience in a few simple steps, giving you hassle-free migration from any service.

Email retention and eDiscoveryRetain work emails for a specified period to comply with industry standards and internal policies or even counter legal attacks. Use eDiscovery to retrieve any retained email.

Security and privacyWith the finest practices in privacy, emailsecurity, and compliance, Zoho Mail hasearned ISO/IEC 27001, ISO/IEC 27017,ISO/IEC 27018, SOC 2 Type II, and ISO/IEC 27701 certifications. Zoho Mail is also GDPR compliant.

Mobile accessNative iOS and Android apps for Mail, MailAdmin, and Streams let you manage yourbusiness communications even when you’reaway from your desk.

zoho.com/[email protected]

Availableon cloud

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Four ManageEngine products made it into Gartner’s Magic Quadrant

Applications Manager and Site24x7 - Application Performance Monitoring

Log360 - Security Information and Event Management

ServiceDesk Plus - IT Service Management

Desktop Central - Unified Endpoint Management

Three ManageEngine products made it into the KuppingerCole Leadership Compass


PAM360 - Privileged Access Management

Log360 - Security Information and Event Management

ManageEngine made it into the IDC MarketScape Vendor Assessment report

Desktop Central - Worldwide Unified Endpoint Management Software

Awards and recognitions

ManageEngine made it into The Forrester Wave


PAM360 - Privileged Identity Management

ServiceDesk Plus - IT Service Management

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CONTACT USZoho Corporation has offices at the following locations.

USA

Singapore

India

CaliforniaZoho Corporation4141 Hacienda Drive,Pleasanton, CA 94588.Phone: +1 925 924 9500Fax: +1 925 924 9600eFax: +1 925 369 0436Email: [email protected]

Zoho Corporation Pte Ltd138 Cecil Street,#08-01 Cecil Court,Singapore 069538.Main Line: +65 6334 4486Fax: +65 6281 9188Email: [email protected]

ChennaiZoho Corporation Private LimitedEstancia IT Park Pvt LtdPlot No. 140 & 151, GST Road,Vallancherry Village,Chengalpattu Taluk,Kanchipuram District 603 202.Phone: +91 44 67447070 / 71817070Fax: +91 44 67447172

TexasZoho Corporation6800 Burleson Rd,Building 310, Suite 200,Austin, TX 78744.Phone: +1 888 720 9500Phone: +1 888 791 1189

TenkasiZoho Technologies Pvt LtdSilaraipuravu Village,Mathalamparai,Tenkasi,Tirunelveli District 627 814.

ReniguntaZoho Technologies Pvt Ltd16-237, Srikalahasti Road,Renigunta Pillapalem,Renigunta, Andhra Pradesh 517520.

The NetherlandsUtrechtZoho Corporation B.V.Beneluxlaan 4B3527 HT Utrecht.Phone: +31 85 066 6700

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China Japan

Mexico

Australia

UAE

BeijingZoho (Beijing) Technology Co., Ltd.3F, KPHZ International TechnologyTransfer Center,No.28, Houtun Road,HaiDian District,Beijing, China, 100192.Tel: +86 400 660 8680Fax: +86 10 82637827Email: [email protected]: www.manageengine.cn

New South WalesZoho Corporation Pty Ltd10/130 Jonson Street,Byron Bay, NSW 2481.Website: www.manageengine.com.au

QuerétaroZoho CorporationGPD Business Center,Av. Antea No. 1088 piso 3.Suites 324 y 325C.P. 76100, Juriquilla,Santiago de Querétaro.

YokohamaZoho Japan CorporationMinato-Mirai-Center building 13F,3-6-1, Nishi-ku, Yokohama 220 0012.Tel: +81 45 319 4611Fax: +81 45 330 4149

QueenslandZoho Corporation Pty LtdOffice 8, Level 4 ,194 Varsity Parade,Varsity Lakes QLD 4227, Australia

DubaiZoho Software Trading L.L.C.Office No 223, Building 09,Dubai Internet City,P.O. Box 502629, Dubai.Telephone : +971 4 574 8400

Saudi ArabiaJeddahZoho Corporation Saudi Arabia For Design Rovan Tower, Building#3940 - Unit #305Al Rawdhah Street - Ar Rawdah Dist.,Jeddah 23433 - 7518, Saudi Arabia.

South AfricaCape TownZoho Corporation South Africa (Pty) LtdThe Vineyard Office Estate,Farm 1, Building A, 99 Jip de Jager Drive,De Bron, Bellville, Cape Town,Western Cape 7530, South Africa.

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Contact us (toll free)US: +1 888 720 9500

US: +1 888 791 1189

UK: +44 800 028 6590

AUS: 1800 631 268

IND: 1800 572 6673

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For more information:[email protected]

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