sop pm guest room

7/24/2019 Sop Pm Guest Room

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ENG


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DEPARTMENT : ENGINEERING OUTLET : ENGINEERING

PREVENTIVE MAINTENANCE - GUEST ROOM

OBJECTIVE:

To ensure all equipments in the room are functioning and all materials are ingood condition

PROCEDURE:

Check the room status (occupied or vacant) Ensure the tool box contains appropriate tools Proceed the room maintenance only if the room is vacant dirty (!) "nock the door and say #Engineering$%& then 'ait seconds "nock the door and

say #Engineering$%& then 'ait seconds "nock the door and say #Engineering$%&then 'ait seconds* +f there is no ans'er& then open the door slo'ly*

STANDARD OPERATION PROCEDURE


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Focus on the wo!:

TV, check the po'er& check the sequence of T channel& check thequality of T reception and liaise 'ith T provider& check the remote

control batteryAC , after checking the -C system& set the temperature on ./0 and

fan on medium level and measure by using laser thermometer if thereis any discrepancy bet'een the set temperature and the actualtemperature

M"n"#$ %"&'e : check the thermostat and the evaporator& checkthe noise level maximum1& check the door hingesS$%et( &e)os"t #o* +SDB,, check the battery po'er& check the

electronic opening is functioningEect"c$ , check the po'er& the electrical plug& the voltage& the

cable connection


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Tee)hone $n& D$t$ , check the telephone connection& the internetcabling& the quality of T reception

F"*tue , ensure that all bulbs are functioning check that the redindicator of heat detector is functioning

Foo , ensure that the floor and the skirting are in a good condition

and clean.$ , ensure that the 'all is in a good condition and cleanCe""n' , ensure that the ceiling is in a good condition and cleanDoo , ensure that the door handle& the door stopper& the door lock&

the door closer& the door hinges& the door vie' and the door surfaceare functioning and in good conditions

Be +"% $n(, , check the battery and ensure that the bell isfunctioning

2ill in the administrative documentation


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/OTEL GLOSSAR0

VC +V$c$nt Ce$n,, "ondisi kamar setelah di make up dan general cleaningoleh 3"& tetapi belum di inspeksi oleh supervisor 3"

VR +V$c$nt Re$&(,,"ondisi kamar setelah di cek supervisor 3"& siap untukdi4ual oleh 25*

OC +Occu)"e& Ce$n,, "ondisi kamar sudah ditempati oleh tamu kemudiansudah dimake up oleh 5" keesokan harinya*

OD +Occu)"e& D"t(,, "ondisi kamar sudah ditempati oleh tamu dan belum di

make up*DND +Do not D"stu#, , "ondisi suatu kamar dimana tamu tidak ingin digangguoleh siapapun*

EA +E*)ecte& A"1$, , 6uatu keadaan pada tamu yang diharapkankedatangannya pada hari itu

ED +E*)ecte& De)$tue, , 6uatu keadaan pada tamu yang diharapkan segera

check out pada hari ituS!"))e , 6tatus tamu yang menginap di hotel yang belum menyelesaikan

pembayaran deposit.$! In Guest , Tamu yang memesan kamar langsung ke hotel tanpa

reservasi


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VIDEO PREVENTIVE MAINTENANCE GUEST ROOM


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ENGINEERIN

THANKYOU

sop pm guest room

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