Caring Together for our Communities

What is a Community Care Access Centre?

• A local point of access to community-based health care services

• Funded by the Ministry of Health and Long-Term Care

• Coordinates a variety of health services to maintain clients’ health, independence and quality of life

• Links to other community supports and assists with system navigation

What do we do?

• Organize health care and support in homes and schools

• Facilitate long-term care placement

• Link clients with other community resources and information

• Partners with other health organizations to provide the right care in the right place

What are our services?

• Case management

• System Navigation

• Information and Referral

• Nursing

• Personal Support

• Therapies

• Medical Supplies

• Social work

• Nutrition

• Information and referral

• Long-term care placement

How do we do it?

• We purchase services from local for-profit and not-for-profit service providers through a request-for-proposal (RFP) process.

• Our Case Managers assess clients, determine their needs, arrange for and monitor care

Who do we serve?

• The people of South West Ontario

• Nearly one million people

• Almost 22,000 sq km

• Rural and urban

• Large proportion of seniors

Who do we serve?

• Anyone who needs extra help to live independently in the community, including:

―Frail seniors―Children and adults with disabilities―People recovering from surgery,

serious illness or injury―People at or nearing the end of life stage

• People who can no longer live independently in the community and need help to make other living arrangements

• People who need information about health services

Our Vision Our Vision Outstanding care – every person, every day.

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Our MissionTo deliver a seamless experience through the health system for people in our diverse communities, providing equitable access, individualized care coordination and quality health care.

Case Management: What we do best!

• Case managers unsung heroes

• Skilled in assessment, information and referral, and coordination of service

• Help our clients move smoothly through the health system

• Work closely with other partners in the health care system to pro-vide coordinated, seamless care

• “System navigators”

Client-Driven Care: Our approach

• We partner with our clients, respecting their knowledge and experience

• We partner with other care team members

• We build on each others’ strengths

• Clients are empowered to make decisions and lead care

• Professionals support clients to make choices

• Research shows this approachleads to better outcomes

The South West CCAC Information and Referral

(I&R) Service

We’re here to help !

No referral required

I&R at the South West CCAC

•Case Management– At home, in hospitals, in school, in LTCHs and linked with

physicians for community and LTC information

– Tracking and reporting informs service planning

•Telephone service– Trained I&R professionals

– Skillful questioning and careful listening

– Sensitivity, support, guidance

•thehealthline.ca– Web portal, data services, publications

– Community engagement partnership coordinators

– Service capacity tracking, eg Adult Day Programs

Why Information and Referral?

•To be full partners in their health care, consumers need current and reliable information

•When consumers have knowledge, they are empowered to care for themselves and to connect with the right care

•When information is shared, consumers and professionals experience more satisfaction, outcomes are better, and the system is more sustainable.

When people are looking for reliable information about a health problem, they are more likely to turn first to the Internet before their healthcare provider. [survey by Pew Internet and American Life, 2006]

What is thehealthline.ca?

•A web portal that provides access to health services information and much more

•Began as innovative partnership between CCAC, health unit, hospitals – grew to cover the South West

•Launched five years ago, now attracts more than one million visits per year

•Mini-sites focus on key areas

•Accurate, up to date, credible

thehealthline is more than a website

•Built through community engagement

•An ongoing process

•Regional Community Partnership Coordinators

•Job and event listings

•News items, E-news

•Publications and videos

•A “social network”

•An “integrator”

www.thehealthline.ca

•Over 2,000 local health services listings

•Indexed by service category, location and areas served

•Plus health news, careers, events

Service information and location maps

Searchable access to information of

interest to family physicians…

• Health Canada Online - www.hc-sc.gc.ca• Canadian Health Network -

www.canadian-health-network.ca• Canadian Cancer Society, Cancer

Information Service - www.cancer.ca• HealthyOntario.com• ConnexOntario –

– Drug and Alcohol Registry of Treatment - www.dart.on.ca

– Mental Health Service Information Ontario - www.mhsio.on.ca

– Ontario Problem Gambling Helpline -www.opgh.on.ca

• Mental Health and Addiction Services in Grey Bruce - www.mhagb.ca

• Respiteservices.com• Telehealth Ontario• Public Health Units

– Middlesex-London –www.healthunit.com

– Elgin-St Thomas –www.elginhealth.on.ca

– Grey-Bruce -www.publichealthgreybruce.on.ca

– Huron - www.huroncounty.ca/health

– Oxford -www.county.oxford.on.ca/site/574/default.aspx

– Perth - www.pdhu.on.ca• Childrensinfo.ca – www.childrensinfo.ca• Women’s Health Matters -

www.womenshealthmatters.ca

Print materials and videos

Support & education for families & children

Service capacity info - Adult day programs

Info about local health care networks

Recruitment and careers

Thank you