speaker presentation - reducing staff turnover through the development of a positive organizational...
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Linda Bowersox, Advanced Care Center at Lakeview - Speaker at the marcus evans Long-Term Care CXO Summit 2014, delivered her presentation entitled Reducing Staff Turnover through the Development of a Positive Organizational CultureTRANSCRIPT
© 2014 Advanced Care Center @ Lakeview
•Discuss best practice strategies for recruitingD ib ff i l d •Describe effective employee engagement and retention strategies•Articulate the impact that leadership plays in promoting a positive organizational culture•Describe strategies the organization can utilize to develop bench strength through p g gsuccession planning
•© 2014 Advanced Care Center @ Lakeview
“Culture isn’t the most Culture isn t the most important thing. Culture is the
l hi ” only thing.”
Ji Si lJim SinegalFormer CEO, Costco
© 2014 Advanced Care Center @ Lakeview
•Developing a strong culture is key•Focus on clinical and serviceexcellenceexcellence
•Enhance staff engagement andsatisfaction
© 2014 Advanced Care Center @ Lakeview
•Connection between engagement, ff i f i & staff satisfaction & outcomes
•Model service standards•Develop a culture of accountability•Promote a safe environment•Promote a safe environment
© 2014 Advanced Care Center @ Lakeview
•Ask questionsh h ff d h h•Catch the staff doing things right
•Allow for mistakes Allow for mistakes •Treat everyone with respect•Listen
© 2014 Advanced Care Center @ Lakeview
•Care about the whole person ld h•Build the team
•Maintain ongoing communication Maintain ongoing communication •Recognize staff efforts•See staff as a key customer
© 2014 Advanced Care Center @ Lakeview
Cli i l ffili ti •Clinical affiliations •Job fairs J•Promote organizational brand
© 2014 Advanced Care Center @ Lakeview
•Atmosphere of growth & development•Behavioral ‐Based interviews•Peer interviews•Solid orientation program •PTE PTE •Financial Incentives
© 2014 Advanced Care Center @ Lakeview
•Highly engaged environment•Organizational Huddle™•Leadership roundingp g• CQI•Leadership developmentLeadership development•Committee involvement
© 2014 Advanced Care Center @ Lakeview
•Respect in the workplace training•Policies and procedures promoting respect•Policies and procedures promoting respect•Harassment prevention training•Whistle blowing•Whistle blowing•Chain of command•Access to HR•Access to HR•Lateral violence training
© 2014 Advanced Care Center @ Lakeview
•Develop service and team standards l f•Employee satisfaction survey
•In the moment recognitionIn the moment recognition•Promotion from within•Interdisciplinary collaboration
© 2014 Advanced Care Center @ Lakeview
•Manager as mentor, facilitator & coach•Staff meetingsStaff meetings•Flexible staffing & scheduling•Safe & healthy work environment
© 2014 Advanced Care Center @ Lakeview
•Mechanisms for providing feedbackp g•Shared Governance P f •Performance management process
•Clinical ladder•Competitive market analysis
h f l fl•Mechanisms for resolving conflict
© 2014 Advanced Care Center @ Lakeview
© 2014 Advanced Care Center @ Lakeview
• Recruit & promote leaders who demonstrate our core values
•Ongoing leadership development •Ongoing leadership development •360 Feedback
© 2014 Advanced Care Center @ Lakeview16
I t t d li i l t t•Integrated clinical structure•Alignment among clinical & ancillary g g ydepartments D l b h t th •Develop bench strength
© 2014 Advanced Care Center @ Lakeview
•Leaders who develop highly engaged d ti fi d k i t and satisfied work environments
retain top talent and provide outstanding care.•These organizations are well These organizations are well positioned to achieve PTE‐LTC.
© 2014 Advanced Care Center @ Lakeview