spring 2014 catalog of pdu approved webinars · this webinar will focus on project management as...

PDU Approved Recordings

Spring 2014Catalog of

PDU Approved Webinars

www.ITMPI.org

Over 400 PDU Approved Educational WebcastsThe ITMPI webinars are a regular series of weekly, live

lectures that are focused on project management and

information technology best practices. Our presenters

are drawn from a pool of over 250 industry experts,

authors, and leading consultants from around the world:

www.itmpi.org/contributors

All webinars are approved by the Project Management

Institute with Category A PDUs and all are recorded and

stored online at www.itmpi.org/library. This catalog,

published in September of 2013, provides a listing of

all our Spring 2014 live webinars as well as a complete

inventory of all our PDU approved webinar recordings,

from 2007-2013.

The live webinar schedule and all live webinar

registration links can be found at www.itmpi.org/

webinars. Although this catalog will only be published

twice per year, the online version will always be kept up

to date in real time.

Sit back, learn, and earn all your PDUs in one place

The ITMPI maintains the largest repository of high quality, cost effective, PDU approved education. Our goal is to make it as easy as possible for professionals worldwide to continually learn (and earn their credits) from the best minds in the industry. Sit back, learn, and earn, and let us do the rest!

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As a premium member, you will have free unlimited live webinar access as well as unlimited free access to the complete library of PDU approved recordings at www.itmpi.org/library. Additionally, all PDU processing fees will be WAIVED for premium members, on both live and recorded webinars. It’s one small price and one site to meet all of your needs for one year!

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As a free basic member, you will be able to participate in unlimited free, live webinars at www.itmpi.org/webinars. Recordings, however, will carry a fee of $29.99 and the PDUs on all live and recorded webinars will have a processing fee of $9.99. All PDUs are Category A and will be emailed to you directly along with a confi rmation of attendance email.

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stored online at www.itmpi.org/library. This catalo

HOW TO USE THIS CATALOG AND EARN ALL YOUR PDUs IN 3 EASY STEPS!

Spring 2014 Catalog of PDU Accredited Webinars

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FEB 2014Tue, Feb 04,2014 11:00 - 12:30 PM EST WES BALAKIAN

Power of Project Management Most companies don’t have a clear idea of their business processes, which makes proj-ect managers indispensable. This webinar will focus on project management as the foundation for adding busi-ness process and delivering business results.

Wed, Feb 05,2014 11:00 - 12:30 PM EST BEN LINDERS

Getting Business Value out of Agile RetrospectivesIn this webinar, you will learn how to prepare and facilitate an agile retrospective, how to create an environment conducive to such retrospec-tives, and how to get more business value out of them.

Thu, Feb 06,201411:00 - 12:30 PM EST CAROLYN TURBYFILL

Cybersecurity Across Critical Infrastructure Protection Sectors (CIPS) This webinar will provide an overview of the most current Cybersecurity requirements and standards for Critical Infrastructure Protection.

Tue, Feb 11,2014 11:00 - 12:30 PM EST CURT FINCH

Profi tability Mapping: Navigating your Way to a Profi table FutureIn this webinar, we will ex-plain the critical components of profi tability – planning, execution and measurement – and provide key guidelines for each, including resource planning, cost estimation, cost accounting data and key performance indicators.

Wed, Feb 12,2014 11:00 - 12:30 PM EST REBECCA STATON-REINSTEIN

Reduce Project Failure Following PM Basics Whether you use agile, lean, waterfall, iterative, or some other approach, the basic tools of sound project man-agement must be followed if you want your projects to

be successful. This webinar outlines the basics of solid project management and how such practices can be integrated into any methodol-ogy or technology.

Thu, Feb 13,2014 11:00 - 12:30 PM EST LARRY TRACY

How PMs can “Bring Home The Bacon” When They Lead Orals Teams Competing for Government Contracts This webinar will be conduct-ed by an orals coach with extensive experience training IT Project Managers. It will demonstrate the different tactics for incumbents and challengers, as well as how to conduct a simulated orals.

SPRING 2014 WEBINARS

Mark Your Calendar Now For Our Spring 2014 Webinars — They’re FREE!

Spring 2014 Catalog of PDU Accredited WebinarsSPRING 2014 WEBINARS

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Wed, Feb 19,2014 11:00 - 12:30 PM EST CAPERS JONES

Software Quality in 2012: A Survey of the State of the ArtThis webinar discusses the known factors which infl u-ence software quality results, including methodologies, tools, and staffi ng levels. We will provide empirical data on the impact of six-sigma, TSO/TSP, clean-room methods, ISO certifi cation, CMMI, and other infl uential methods.

Tue, Feb 25,2014 11:00 - 12:30 PM EST STAN KATZ

A Gantt Chart is NOT A Project Plan In this webinar we will exam-ine the differences between a Gantt chart and a project plan. To be successful in a project requires a project plan: a detailed description of what will be accomplished on the project and exactly how that will be done. Your Gantt chart is NOT a project plan.

Wed, Feb 26,2014 11:00 - 12:30 PM EST MARK PRICE PERRY

Business Driven PMO Success Stories – Across Industries and Around the World In this webinar, Mark Price Perry explains the concept of PMO Acumen and presents updated research fi ndings on the top 5 mistakes that PMOs make and tips for how to avoid them.

Thu, Feb 27,2014 11:00 - 12:30 PM EST MICHAEL WEST

Improvement Framework Transplant Operation Starting in 2012, entities and regulators in the power grid industry began to transplant process improvement frame-works such as the CMMI-DEV, the CERT-RMM, and the INCOSE Systems Engineering Handbook into the power grid industry. This webinar will reveal the strategy and approach of the industry, as well as what has, and has

not, worked.

MAR 2014Tue, Mar 04,2014 11:00 - 12:30 PM EST DEBORAH HERTING

DIVERSITY: Individual Styles to Team Collaboration This webinar explores and explains different interper-sonal communication styles. You will learn how to leverage your strengths, read other people and adapt situational-ly to optimize individual and organizational performance.

Wed, Mar 05,2014 11:00 - 12:30 PM EST KIM PRIES

Data Discovery and Big Data This webinar will teach you how to extract value from the world of Big Data. We will suggest the best tools for liberating information, fi nding ways to avoid specious correlations, and driving decisions.

Thu, Mar 06,2014 11:00 - 12:30 PM EST GARY COKINS

Top Trends in Enterprise Performance Management (EPM) MethodsThis webinar examines how enterprise and corporate per-formance management (EPM / CPM) methods, including managerial accounting, have

evolved over the last centu-ry. It will describe the top 7 trends and obstacles that have helped or delayed devel-opments.

Tue, Mar 11,2014 11:00 - 12:30 PM EST CHRIS ARMSTRONG

Establishing an Enterprise Architecture Practice This webinar will discuss how to establish an effective and sustainable enterprise architecture (EA) practice based on four fundamental elements: a method frame-work, a skills framework, a taxonomy framework, and a tool framework.

Wed, Mar 12,2014 4:00PM - 5:30 PM EST PETER HILL

Lies, Damn Lies and Statistics – A Look at Producing Software Productivity Benchmarks from Two Data Sources This webinar explores the importance of understanding the sources and attributes of data that are used for bench-marking and estimation.

SPRING 2014 WEBINARSSpring 2014 Catalog of PDU Accredited Webinars

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Thu, Mar 13,2014 11:00 - 12:30 PM EST NEIL POTTER

Strengthening Scrum – Adding Practices to Achieve Your Goals (and Comparison with CMMI Level 3)In this webinar, we will exam-ine various practices that you can add to scrum in order to take your scrum implementa-tion to the next level.

Tue, Mar 18,2014 11:00 - 12:30 PM EST SCOTT FABEL

The Five Processes of ITIL Service Operation In this webinar with Scott Fabel, you will receive an overview of the fi ve process-es of ITIL Service Operation: Event Management, Incident Management, Request Fulfi ll-ment, Problem Management, and Access Management.

Wed, Mar 19,2014 11:00 - 12:30 PM EST KERRY WILLS

Guiding Principles of Program Delivery This webinar will defi ne what it means to take a consul-tative approach to program

management by identifying the eight key guiding prin-ciples as well as several strategies for applying such principles to your programs.

Tue, Mar 25,2014 11:00 - 12:30 PM EST ALAN SHALLOWAY

Understanding the Scaled Agile Framework The Scaled Agile Framework (SAFe) is the only proven, publicly available framework for applying Lean-Agile prac-tices at enterprise scale. This webinar outlines how to start and prescribes practices at the portfolio, program, and team level.

Wed, Mar 26,2014 11:00 - 12:30 PM EST JACK FERRARO

Solve for Speed! Increasing Project Throughput In this webinar, you will learn why seemingly benefi cial policies, some accepted PM-practices, and prevailing organizational structures ex-perience 50% less productivi-ty than they are capable of.

APR 2014Tue, Apr 01,2014 11:00 - 12:30 PM EST NICK SPANOS

How Will the Patient Protection and Affordable Care Act (PPCS) Impact IT Organizations?This webinar will discuss the impacts of the Patient Protec-tion and Affordable Care Act (PPCS) on IT organizations and computer systems. We will help you assess your existing application portfolio in areas such as technical risk, fl exibility, cost, and “fi t for purpose” to determine if they can support the future requirements.

Wed, Apr 02,2014 11:00 - 12:30 PM EST ROSEMARY COATES

Bring Manufacturing Back – the Rush to Reshore The decision to reshore isn’t as simple as you might think. In this webinar, we will look at the reshoring decision from several perspectives: cost, innovation, market access, skills, supply base, public sentiment, and the political environment.

Thu, Apr 03,2014 11:00 - 12:30 PM EST CARL PRITCHARD

Risk and Risk Ethics Are you ethical? In this webinar, we will look at the connection between risk and risk ethics in dealing with the day-to-day. You will leave with three questions you can ask yourself in any situation to determine whether or not the lines are being crossed.

Tue, Apr 08,2014 11:00 - 12:30 PM EST JUTTA ECKSTEIN

Business Analysis on Agile Projects This webinar will explain how business analysis (BA) can be optimized on agile proj-ects. You will learn how BA can be structured as a joint responsibility, one that is decentralized across differ-ent roles and hierarchies and performed incrementally.

Wed, Apr 09,2014 11:00 - 12:30 PM EST MICHAEL OVERLY

The Legal In’s and Out’s of Mobile App Development In this webinar, we will explore the common legal is-sues that arise in developing and deploying mobile apps, from initial development through submission to app stores.


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Thu, Apr 10,2014 11:00 - 12:30 PM EST RAJ KAPUR

Intelligent Disobedience In this webinar we will explore the value of intelli-gent disobedience, how to practice it, and how this prac-tice can help deliver better outcomes, improved morale and higher business IQ.

Tue, Apr 15,2014 11:00 - 12:30 PM EST LOUIS POULIN

Translating Time Cards into Something That Can Be Used for Software Estimation and Comparison Purposes This webinar looks at an approach for converting large amounts of effort data collected within an organi-zation into something that can be meaningfully used for estimation and comparison purposes.

Wed, Apr 16,2014 11:00 - 12:30 PM EST TONY CRAWFORD

Top 20 Project Management Best Practices, Tips and Techniques This webinar will review fi ve key areas that are critical to the success of any project: goals, processes, skills, atti-tude and culture.

Thu, Apr 17,2014 11:00 - 12:30 PM EST TOM DEVANE

High-Leverage Actions to Dramatically Boost Intact Team PerformanceIn this webinar we’ll provide proven, pragmatic techniques for dramatically boosting the performance of an intact team. In today’s tightly budgeted, time-frenzied environment, having such high-leverage techniques in your toolbox is a must.

Tue, Apr 22,2014 11:00 - 12:30 PM EST SUSANNE MADSEN

Leadership Skills for Project Managers In this webinar, you will learn how to use the project you are currently working on to

propel yourself to the next level, how to become a true project leader, and how to differentiate yourself from the competition.

Wed, Apr 23,2014 11:00 - 12:30 PM EST BARBARA VON HALLE

The Decision Model: Driving Business and Technology Advances in 2014 Today, decision models oper-ate in production in corpora-tions around the world. Deci-sion models enable business governance from start to au-tomation. The result is faster turnaround of hundreds of policy changes, measured in days. This presentation explores signifi cant advances in business and technology due to global adoption of The Decision Model.

Thu, Apr 24,2014 11:00 - 12:30 PM EST BOB GALEN

Essential Patterns of Mature Agile Leaders In this webinar, we’ll explore the patterns of mature agile managers and leaders: how they can effectively support, grow, coach, and empower agile teams.

Tue, Apr 29,2014 11:00 - 12:30 PM ESTRANDALL ENGLUND

Sales Skills for The Complete Project ManagerIn this webinar, you will learn the necessary sales skills for becoming a complete project manager. Like it or not, we are continuously in sales


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cycles throughout project life cycles. Embrace the sales process as a means to secure necessary commit-ments.

Wed, Apr 30,2014 11:00 - 12:30 PM EST BRIAN LUCAS

Strategic Planning or an Agile Environment: Are They Mutually Exclusive? Today there is tremendous pressure to adapt to rap-idly changing technology and emerging markets. Yet businesses must stay on a sustainable track. In this webinar, you will learn how to do both successfully.

MAY 2014Thu, May 01,2014 11:00 - 12:30 PM EST ARLENE MINKIEWICZ

Cloud Computing and Big Data – What’s the Big Deal This webinar briefl y introduc-es the concepts and implica-tions and interrelationships of cloud computing and big data. Examples will be pro-vided on the uses of big data in industry.

Tue, May 06,2014 11:00 - 12:30 PM EST ROBIN GOLDSMITH

BAs and PMs Unite to Avoid Projects Destined to FailThis webinar demonstrates how appropriate Business Analysis (BA) is essential for initiating successful projects.

Wed, May 07,2014 11:00 - 12:30 PM EST SCOTT STRIBRNY

Decision-Focused Dashboards: Answering the Right Project Questions In this webinar, we will learn how to set up IT project dash-boards so that they provide meaningful information to the managers responsible for your projects.

Thu, May 08,2014 11:00 - 12:30 PM EST MIKE FELLUCA

IT Performance Improvement – Successfully Managing the Big 3!! This webinar will exam-ine the ‘big 3’ areas all IT organizations must focus on in order to improve overall performance and effectively manage backlogs, budget re-ductions, and frozen staffi ng levels.

Tue, May 13,201411:00 - 12:30 PM ESTWES BALAKIAN

The Value of Forms in Project Management Why should you reinvent the wheel each time you are ready to do a project? In this webinar, you will learn how everything we do today is a derivative of a previous proj-

ect that was done before. In general, the projects we are involved with have already been done, either success-fully or unsuccessfully. Either way there is knowledge to be leveraged.

Wed, May 14,2014 11:00 - 12:30 PM EST STEPHEN COHEN

How the Cloud Impacts the Project Management Offi ce Few changes will impact a PMO like the addition of cloud-like solutions to the enterprise. This webinar will dig into the impacts of the cloud on estimation, staffi ng, portfolio management, op-erational risks, and incident response.

Thu, May 15,2014 11:00 - 12:30 PM EST DAVID HERRON

100 Defects Isn’t That Bad! How do you properly compare the quality of two or more software deliverables without an effective normalizing met-ric? Answer: you can’t. In this webinar you will learn how to quickly and easily incorporate this metric into your quality program.


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Tue, May 20,201411:00 - 12:30 PM EST BERT BRIJS

Data to Action: the Real Deal in BI This webinar focuses on how to turn Business Intelligence deliverables into improved decision making. We will follow the entire chain, from designing the BI system to the actual decision making.

Wed, May 21,2014 11:00 - 12:30 PM EST MICHAEL EVANOO

The Tools to Help in the Journey Beyond… In this webinar, we will ex-plore the concepts, tools and techniques from various qual-ity engineering perspectives that can take you beyond your immediate destination and toward a perpetual reali-zation of excellence.

Thu, May 22,2014 11:00 - 12:30 PM EST JON QUIGLEY

Confi guration Management and Successful Product CritiqueThis webinar demonstrates how confi guration manage-ment is linked to product testing and how the confi g-uration management plan and product growth plan can provide a road map for prod-uct critique.

JUN 2014Tue, Jun 03,2014 11:00 - 12:30 PM EST TOM CAGLEY

Rescuing a Troubled Project With Agile This webinar will demon-strate how Agile can be used to rescue troubled projects. You will learn how to recog-nize that a project is in trou-ble and how the discipline, focus, and transparency of Agile can promote recovery.

Thu, Jun 05,2014 11:00 - 12:30 PM EST LOUIS MARCHESANI

Service Desks of the Future: Contact Elimination, Self-service and a Changing Workforce This webinar will suggest ways of eliminating needless contacts, how to reduce human contacts through self service and self help, and fi nally, the effect that a younger workforce is going to have on our delivery of support services.

Tue, Jun 10,2014 11:00 - 12:30 PM EST JIM STEWART

Everything You Ever Wanted to Know About Project Management Professional Certifi cation There are many myths and misunderstandings about getting the Project Manage-ment Professional (PMP) certifi cation. In this webinar, we will lay out the facts about

what is truly involved.

Wed, Jun 11,2014 11:00 - 12:30 PM EST DON SHAFTER

Stuxnet – 10 Years Later, Have We Learned Anything? This webinar will explore the fallout from the success of the Stuxnet virus and why this hyper-sophisticated worm has threatened our au-tomation infrastructure from the laptop to the cloud.

Wed, Jun 18,2014 11:00 - 12:30 PM EST LAURA BURFORD

Common Project Management Mistakes within a Flat Organization This webinar discusses fi ve organizational characteristics often found in fl at organi-zations as well as the most common mistakes made by project managers in such organizations.

Thu, Jun 19,2014 11:00 - 12:30 PM EST TERRY SCHMIDT

Turning Strategic Goals into Successful Projects The Logical Framework Approach is emerging as a best practice tool to design and manage successful IT projects of all types. This we-binar will demonstrate how IT groups in organizations such as Boeing, Trader Joe’s, and the Department of Energy have used this method to improve their processes and deliver outstanding project results.


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AGILE METHODOLOGIES

AGILE METHODOLOGIES

Agile Business AnalysisPRESENTED BY: MARY GORMAN

In this webinar, Mary Gorman de-bunks the myths surrounding Agile Business Analysis and explains what the work of Agile Analysis really consists of and how it is essential to delivering business value.

Running Time: 1:28

AGILE METHODOLOGIES

Agile Development within the CorporationPRESENTED BY: JUTTA ECKSTEIN

Agile product or project develop-ment faces specifi c challenges posed by the larger corporate frame-work. In this webinar, we will learn how departments like Legal, Market-ing, Sales, Quality Control and Oper-ations can support or hinder agility.

Webinar Length: 1:15

AGILE METHODOLOGIES

Agile Engineering PatternsPRESENTED BY: PAUL DUVALL

In this webinar, Paul Duvall covers Agile Engineering Patterns using working explanatory examples which include, “Scorched Earth”, “Sand-boxing”, “Test-First Deployment”, “Build Threshold”, “Binary Integrity” and “Documentation Automation”. Each of the patterns, and their examples, will address the problem and how to solve it and will discuss how the engineering pattern applies to the tenets of Agile.


AGILE METHODOLOGIES

Agile Enterprise ArchitecturePRESENTED BY: CHRIS ARMSTRONG

In this webinar, Chris Armstrong will explain how traditional Enterprise Architecture (EA) practices can be augmented with Agile project management and development best practices. You will learn how to link EA to business strategy, incorpo-rate iterative planning, and apply test-driven development.


PDU Approved Webinar RecordingsFIND YOUR TOPICS QUICKLY

Agile Methodologies ..................10

Application Development & Support .....................................16

Business Analysis & Requirements ............................17

Enterprise Architecture ..............19

IT Management .........................21

IT Metrics & Measurement .......32

ITIL .............................................36

Offshore & Outsourcing .............37

Project Management & PMO .....38

Project Risk Management .........45

Software Process Improvement 49

Software Project Estimation ......53

Software Quality & Testing ........54

Software Six Sigma ...................57

Spring 2014 Catalog of PDU Accredited WebinarsAGILE METHODOLOGIES

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AGILE METHODOLOGIES

Agile is from Venus and PMOs from MarsPRESENTED BY: TOM CAGLEY

This webinar with Tom Cagley will provide a proven roadmap on how PMOs can operate in an Agile envi-ronment based on the principals of the Agile Manifesto.


AGILE METHODOLOGIES

Agile Legacy ReengineeringPRESENTED BY: DR. TOM LOVE

Many organizations depend upon legacy software systems that were designed and implemented in the 1970s or earlier. In this webinar, Dr. Tom Love will describe an innovative process for reengineering these ap-plications using state of the art soft-ware technology and Agile methods. The approach outlined allows such reengineering to be largely fi nanced with the savings derived from more effi ciently managed legacy systems.


AGILE METHODOLOGIES

Agile Lessons LearnedPRESENTED BY: JIM DEMPSEY

In this webinar, Jim Dempsey will present valuable lessons learned on several large and small-scale Agile development projects that may help you avoid common hazards.


AGILE METHODOLOGIES

Agile Methods and Lean Six Sigma: Allies or EnemiesPRESENTED BY: GARY GACK

Agile is a hot topic these days, and many are wondering how (or if) these methods are compatible with other industry best practices, including Lean Six Sigma and SEI’s CMMI. In this webinar, Gary Gack will dis-cuss the connections and synergies among these methods, with partic-ular emphasis on the relationship between Agile and Lean Six Sigma.


AGILE METHODOLOGIES

Agile Requirements: Beginning with the End in MindPRESENTED BY: BOB GALEN

Quite often teams simply dive into Agile projects—allowing the iterative and emergent nature of agility to guide the project. In some contexts, those in the Agile sweet spot, this works incredibly well. However in those that extend beyond Agile’s comfort zone it can fail miserably. In this session, Bob Galen will explore how to consistently get your Agile projects off to a proper beginning. We’ll examine when architectural defi nition and requirements need more early development; how to create a charter to guide your proj-ects goals; the keys to forming a solid Agile team; and how to create a plan that allows your stakeholders to understand where you’re going—then update them with information that makes sense to them. How you begin often dictates how you end, so let’s do it well.


AGILE METHODOLOGIES

Agile Software Development on Large ProjectsPRESENTED BY: JUTTA ECKSTEIN

Agile processes have revolutionized the software development indus-try and are expected to be faster and more effi cient than traditional software development processes. Unfortunately, however, most Agile processes are designed for small or mid-sized software develop-ment projects. In this webinar, Jutta Eckstein shows how to scale Agile processes for teams of 10 to more than 300.


AGILE METHODOLOGIES

Agile Techniques for the Healthcare IndustryPRESENTED BY: DR. TOM LOVE

The US Healthcare Industry is prob-ably the least “computerized” of all major industries in this country. Nev-ertheless, in this webinar, Dr. Tom Love will describe some successes and challenges that were faced help-ing the Department of Veteran Affairs (VA) enhance and reengineer their electronic medical records system using Agile methods.


AGILE METHODOLOGIESSpring 2014 Catalog of PDU Accredited Webinars

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AGILE METHODOLOGIES

An Agile Developer’s Guide to Lean Software DevelopmentPRESENTED BY: ALAN SHALLOWAY

As a thought leader in Agile and Lean methods, Alan Shalloway has found it useful to extend Agile practices using Lean Principles. In this webinar, Alan explains what Lean is from the perspective of Agile development, including the seven principles of Lean Software Devel-opment: Respect people; Eliminate waste; Defer commitment; Create knowledge; Deliver fast; Build quality in; Optimize the whole.


AGILE METHODOLOGIES

An Introduction to Kanban for your Team and OrganizationPRESENTED BY: ALAN SHALLOWAY

This webinar with Alan Shalloway introduces Kanban as a method to introduce change into organizations as well as a way to understand the basics of product development fl ow.


AGILE METHODOLOGIES

Are Agilists the Bonobos of Software Development?PRESENTED BY: LINDA RISING

The chimpanzees and the bono-bos are the animals whose genetic make-up is closest to that of hu-man beings, but their “cultures”

(and, yes, these animals defi nitely have well-defi ned cultures) are very different. The chimpanzees are aggressive, and operate in a strict, alpha-male-dominated hierarchy, while the bonobos are gentle and promiscuous! In this webinar with Linda Rising, Linda discusses the tie-in that this may have for those of us who favor Agile development over plan-driven development.


AGILE METHODOLOGIES

Assessing Your Readiness for Agile DevelopmentPRESENTED BY: BETH LAYMAN

In this webinar, Beth Layman de-scribes an approach for assessing your “Agile Readiness”. You will learn what your organization’s cur-rent process, culture, and manage-ment can tell you about your readi-ness to make the transition.


AGILE METHODOLOGIES

Attacking Waste In Software: 3 Practices We Must Embrace NowPRESENTED BY: JEAN TABAKA

In this webinar, Jean Tabaka will discuss 3 pivotal practices needed for aggressively attacking waste in software delivery: 1) providing software features in the form of a service; 2) using Community to pull valuable, prioritized feature requests for these services; and, 3) applying Agile Software Development to the delivery of requested features.


AGILE METHODOLOGIES

Benchmarking Agile Software OrganizationsPRESENTED BY: TOM CAGLEY

This webinar with Tom Cagley will provide a framework for bench-marking Agile organizations and will explore the nuances required to benchmark Agile organizations.


AGILE METHODOLOGIES

Essential Patterns of Mature Agile TeamsPRESENTED BY: BOB GALEN

In this webinar, we will share with you the patterns that capture the essence of agile maturity—those that will help you recognize, guide, and achieve your own break-throughs.


AGILE METHODOLOGIES

Functional Metrics and Agile Estimation, Revisited - CMMI CompliancePRESENTED BY: TOM CAGLEY

Estimation is a lightning rod for confl icts between Agile, Lean and other process driven methodolo-gies. However times are changing, Agile is maturing and new Lean methodologies such as Kanban are emerging. We are now entering a period of Agile maturing and synthe-sizing through incorporation of best practices from other methods and frameworks. In this webinar, Tom


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Cagley will explain how functional metrics allow you to incorporate additional process discipline into the estimation processes typically used by Agile and Lean teams.


AGILE METHODOLOGIES

Integrating Systems Thinking into Enterprise Agile PRESENTED BY: ALAN SHALLOWAY

Most companies successful-ly adopting fi rst generation Agile methods run into a common set of challenges when trying to go beyond a few teams. Systems thinking — the process of understanding how things infl uence one another within a larger whole - can provide insights on overcoming these challenges.


AGILE METHODOLOGIES

Introducing Agility into an Organization; or, How to Become AgilePRESENTED BY: JUTTA ECKSTEIN

Many teams are uncertain about how to start with Agile. And transi-tioning to Agile often has an impact in ways that are diffi cult to foresee. In this webinar, Jutta Eckstein pro-vides insights in how to get started with Agile, what pitfalls to watch out for in the transition phase as well how to ensure that the Agile mindset will be preserved.


AGILE METHODOLOGIES

Is Agile a Fad or an Evolution?PRESENTED BY: BRIAN LUCAS

Should you be adopting Agile over traditional methodologies? This seminar shows how Agile methods are evolutionary and the next logical step in software project manage-ment and development. You’ll understand how the Agile mantra is to adapt; think smaller and quicker by placing emphasis on people, not processes. You will also fi nd out that Agile can have a 10 to 1 return on investment and reduce the risk of scope creep from 80% to 10%. Finally, you will learn that not only do these principles apply success-fully to software development, but also translate into organizational structure, business processes and operations as.


AGILE METHODOLOGIES

Kanban Can Can!PRESENTED BY: TOM CAGLEY

Kanban has been a major compo-nent of the Toyota Production Sys-tem that has exploded into the world of software development. In this webinar, Tom Cagley will describe a Kanban System and how Kanban relates to software development. Tom will also explain how to set up a Kanban System for a software devel-opment team and will demonstrate how this approach can evolve into a Lean development process.


AGILE METHODOLOGIES

Lean DevelopmentPRESENTED BY: DR. CHRISTOF EBERT

This webinar with Dr. Christof Ebert will introduce you to Lean principles and practices. It will provide con-

crete, step-by-step guidelines as well as a case study. The webinar will also focus on making the transi-tion to Lean.


AGILE METHODOLOGIES

Lean-Agile Software Development: Where to StartPRESENTED BY: ALAN SHALLOWAY

If you are considering going Agile or looking to expand your cur-rent efforts, this webinar with Alan Shalloway will provide invaluable insights into what to look for in order to begin.


AGILE METHODOLOGIES

Managing Risk in Agile Development ProjectsPRESENTED BY: PETER DEYOE

As Agile software development has emerged over the last decade, there have been few risk manage-ment frameworks discussed that can accommodate the unique risk characteristics of Agile. In this webi-nar, Pete DeYoe will present a Risk Management framework for Agile Development Projects.



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AGILE METHODOLOGIES

Nailing Jello to the Wall: Managing the Business Side of Development Contracts that use Agile/ScrumPRESENTED BY: MICHAEL BRAGEN

Adopting the Agile/Scrum framework while maintaining a basic level of re-quirements management techniques (and imposing the right amount of metrics) can be a diffi cult balancing act. In this webinar, Michael Bragen examines the foundation for walking the line with approaches that yield the benefi ts of Agile/Scrum while maintaining a useful fl ow of informa-tion for management.


AGILE METHODOLOGIES

Next Generation Agility: Leveraging Interactions in Logistics and Supply Chain to Enhance Management InsightsPRESENTED BY: JOE WISDO

This webinar introduces the funda-mentals of Agility 2.0 and how the supply chain can benefi t from their implementation. Included in the dis-cussion are lessons from well known thought leaders and an example of how one company has taken the concepts and developed an ad-vanced process to fi nd previously hidden opportunities. Come and hear Roger Nagel, the team leader of the group that developed the original

ideas and concepts for Agile Manu-facturing and Global Agility Strate-gies and who is also recognized as the father of the virtual corporation. Roger’s insights, examples and vision will give you a better under-standing of what the future holds.


AGILE METHODOLOGIES

Planning Agile and Iterative ProjectsPRESENTED BY: IAN SPENCE

In this webinar, Ian Spence intro-duces a proven, scalable approach to planning and managing iterative projects that improves agility and control while satisfying the needs of developers, managers, and the business. The techniques are easy to understand and easy to use with any Agile methodology. This webinar will help you better understand how to plan Agile and Iterative projects.


AGILE METHODOLOGIES

Refactoring Your Software Process Toward AgilityPRESENTED BY: CAROL WELLINGTON

Moving an organization from a plan-driven or ad hoc methodology to an Agile one can be a very risky endeavor as Agile methods require very different skills. This webinar by Carol Wellington will explain why the change is worth the risk and will provide a phased transition plan that reduces that risk.


AGILE METHODOLOGIES

Scrum: Lessons and Solutions from the TrenchesPRESENTED BY: NEIL POTTER

This webinar will study lessons learned from working with different Scrum teams around the world. Areas include: over-zealous use of the agile manifesto; no release plan; embracing too much change; man-aging risk; managing dependencies; end-user involvement, and more.


AGILE METHODOLOGIES

Scrum Moments of Truth: a Baker’s DozenPRESENTED BY: JORGE BORIA

In this webinar, we will discuss the “moments of truth” that all agile adopters face when implementing Scrum; do these right and Scrum will work for you, do not heed them and your risks of failure will go up signifi cantly!


AGILE METHODOLOGIES

Staying Agile in a Global World - Distributed Agile Software DevelopmentPRESENTED BY: JUTTA ECKSTEIN

Today, few projects are left that are developed “at home” without outsourcing or off-shoring. Another trend that has currently gained mo-mentum is Agile software develop-ment. In this webinar, Jutta Eckstein discusses how to bring Global and


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Agile development together and will show which practices can help, and which can hinder, the success of such a project.


AGILE METHODOLOGIES

The Four Reasons 68% of Development Projects Will Not Succeed This YearPRESENTED BY: ALAN SHALLOWAY

In this webinar with Master Agile practitioner Alan Shalloway, you will learn the 4 reasons that more than 2/3 of software development proj-ects do not succeed and you will receive an unbiased view of which Agile methods can actually address your problems.


AGILE METHODOLOGIES

The Software Project Manager’s Bridge to AgilityPRESENTED BY: MICHELE SLIGER

This webinar with Michele Sliger is aimed at software project managers who are new to Agile and who would like to be able to relate the Project Management Institute’s best prac-tices to equivalent practices in Agile. In addition to the mapping of the PMBOK® Guide knowledge areas to Agile practices, there is also a focus on how the traditional project man-ager role is redefi ned.


AGILE METHODOLOGIES

Top 10 Pitfalls in Agile Software DevelopmentPRESENTED BY: JUTTA ECKSTEIN

Over the last few years, the adoption of Agile methods has rapidly spread and Agile methods are now state-of-the-art. However, not every orga-nization and project is succeeding in making Agile work. What makes an Agile project successful? In this webinar, Jutta Eckstein will discuss how we can recognize common pitfalls that prevent or limit success with Agile.


AGILE METHODOLOGIES

Using Functional Metrics in Agile EstimationPRESENTED BY: TOM CAGLEY

Many Agile implementations rely on expert judgment as the primary input in the estimation process. While ex-pert judgment is good, it is not suffi -cient in itself. This webinar with Tom Cagley focuses on two case studies where functional metrics were used as a disciplined sizing technique in the XP Planning Game and in the SCRUM Sprint Planning Session.



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APPLICATION DEVELOPMENT & SUPPORT


Analysis of New Development TechnologiesPRESENTED BY: CAPERS JONES

This webinar by Capers Jones uses a standard analytic approach for evaluating the effectiveness of new and emerging technologies on software development productivity, software maintenance productivity, and software quality. The webinar uses recent data to analyze Agile development, extreme programming, ITIL, SCRUM, the Team Software Process, the Personal Software Process, SOA and Six Sigma for Software. Recent productivity and quality data is included.



Emergent Design: The Professional Nature of Professional Software DevelopmentPRESENTED BY: SCOTT BAIN

What is design? When do we do it? Can we test design? How much design is too much? This webinar with Scott Bain addresses these questions by examining the essential nature of software development, and by offering a view of the essential principles, practices, and disciplines

a team must know and apply to work effi ciently in a changing world.



Software Maintenance & Support: Benchmarking InsightsPRESENTED BY: PETER HILL

The ISBSG has been building a benchmarking repository of software maintenance and support activities since its inception. In this webinar, Peter Hill explores this data in search of insights.



The ROI of Defect Reduction (Pay Now AND Pay Later)PRESENTED BY: JOE SCHOFIELD

We’re all familiar with the impact of defects that reach the public eye. What we overlook is the cost of defects on the product development lifecycle. In this webinar with Joe Schofi eld, we’ll explore how defect reduction might be the best invest-ment organizations can make today.



Transforming IT Management To Achieve Dramatic Business Success (Part #1)PRESENTED BY: BOB ANDERSON

This webinar is the fi rst in a series: Transforming IT Management to Achieve Dramatic Business Suc-cess - 25% more work or less cost! During this webinar, we will explore why it makes real business sense to start your improvement process with application support. We will discuss application support strat-egies that yield tangible business outcomes including hard dollar savings, improved business align-ment, reduction in risk and increases in capacity. Specifi c case studies will demonstrate how other organiza-tions achieved their desired business outcomes using this approach.



Transforming IT Management To Achieve Dramatic Business Success (Part #2)PRESENTED BY: CLAY NICKELS

Establishing meaningful SLAs is one of the key challenges faced by IT Organizations today. Meaningful SLAs are a vital fi rst step toward improving IT Management and aligning the IT Organization with the business. This webinar is the second in a series: Transforming IT Manage-ment to Achieve Dramatic Business Success – 25% more work or less

Spring 2014 Catalog of PDU Accredited WebinarsAPPLICATION DEVELOPMENT & SUPPORT

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cost! During this webinar, we will review how to develop SLAs that are meaningful to Application Support and how they are a necessary fi rst step toward establishing Visibility within the organization.



Transforming IT Management To Achieve Dramatic Business Success (Part #3)PRESENTED BY: CLAY NICKELS

This webinar is the third in a series: Transforming IT Management to Achieve Dramatic Business Suc-cess – 25% more work or less cost! During this webinar, we will review how work processes that are stan-dardized can improve your organi-zation. Specifi cally, we will examine how effective Incident and Problem Management processes can be used to reduce business interruptions and costs associated with Application Incidents.



Transforming IT Management To Achieve Dramatic Business Success(Part #4)PRESENTED BY: CLAY NICKELS

This webinar is the fourth in a series: Transforming IT Management to Achieve Dramatic Business Suc-cess - 25% more work or less cost! Demonstrating value and managing the business’ perception of Appli-

cation Support as a strategic func-tion are key challenges faced by IT Organizations today. In this webinar, we will review how CAI’s Continual Service Improvement practices can be used to meet these Application Support challenges.



What Are You Getting for Your Software Maintenance Dollars?PRESENTED BY: DAVID GARMUS

Do you have diffi culty in maintain-ing your legacy software systems? Have you been discouraged by the diffi culty in transitioning to new technologies, languages and plat-forms? In this presentation, David Garmus will discuss current issues in maintaining legacy systems and identify those systems that have the greatest potential for outsourcing or replacement.



Why Legacy Modernization Projects Fail, and How to Ensure SuccessPRESENTED BY: DON ESTES

This webinar explores the root caus-es of legacy modernization failures, and how to overcome them with technology and methodology.



Why Outsource Application Support? PRESENTED BY: NICK SPANOS

This webinar with Nick Spanos dis-cusses potential benefi ts from Ap-plication Support Outsourcing and provides a framework for successful support outsourcing.


BUSINESS ANALYSIS & REQUIREMENTS


Cosmic Truths About Software RequirementsPRESENTED BY: DR. KARL WIEGERS

In this webinar by Dr. Karl Wiegers of Process Impact, you will hear sever-al suggestions for practices that can help any team build a more effective customer-developer partnership. These cosmic truths will help your organization produce accurate, con-sistent, and unambiguous require-ments.


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Earning IIBA’s Certifi ed Business Analysis Professional (CBAP) Certifi cationPRESENTED BY: SCOTT FABEL

This webinar with Scott Fabel will defi ne business analysis and explore the process of becoming a certifi ed Business Analyst. You will be intro-duced to the International Institute of Business Analysis and their Business Analysis Body of Knowledge.



Forty Frequent Feedback-Gathering Flaws and How to Fix ThemPRESENTED BY: NAOMI KARTEN

This webinar with Naomi Karten focuses on key issues in planning, designing, gathering and using cus-tomer satisfaction feedback.



Perfecting Requirements in 2013PRESENTED BY: BARBARA VON HALLE

This webinar will reveal a new requirements approach that is a signifi cant improvement on current practices. Case studies are included and will cover three different proj-ects: enterprise architecture, fi xed

income security trading desk, and chronic disease management.



Perfecting Requirements: A Framework, a New Model, and VisualizationPRESENTED BY: BARBARA VON HALLE

This webinar with Barbara von Halle and Larry Goldberg introduces a new methodology for requirements defi nition. They will explain the methodology so that you can use it in your day to day activities.



Requirements EngineeringPRESENTED BY: DR. CHRISTOF EBERT

Requirements engineering is the systematic approach to providing direction before and during software development. It provides the means to deliver the right products or solu-tions at the right time for the right markets. Requirements Engineering (RE) bridges the entire life cycle and thus determines success or failure of a product or solution. This mini tuto-rial with Christof Ebert shows how to best use RE and master its challeng-es. It describes how to develop and write good requirements and how to manage them during the project. The presentation underlines the basic concepts and practices of RE with broad industrial experiences.



Requirements: Building a Solid Foundation for a Successful ProjectPRESENTED BY: JANET RUSSAC

In this webinar, Janet Russac will teach you how to write requirements in order to more accurately estimate size, effort and schedule; and to de-liver a higher quality product on time and within budget.



Right-Sizing Requirements Elicitation: Balancing Lean, Six Sigma, and AgilePRESENTED BY: GARY GACK

Some advocates of Agile methods believe they have found the holy grail. Advocates of more traditional methods push back. Agile meth-ods derive from Lean, and Lean has been effectively combined with Six Sigma. So how do all of these different ideas fi t together? This we-binar with Gary Gack examines the intersection of these perspectives as they relate to determining Require-ments.


Spring 2014 Catalog of PDU Accredited WebinarsBUSINESS ANALYSIS & REQUIREMENTS

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Software Requirements: 10 Traps to AvoidPRESENTED BY: DR. KARL WIEGERS

Successful software projects are built on a foundation of well-un-derstood requirements. However, many development organizations get caught in traps that prevent them from effectively collecting, documenting, or managing their requirements. This webinar with Karl Wiegers describes 10 typical re-quirements traps that can sabotage your project along with suggestions for avoiding or escaping each trap.



Value Engineering for Requirements EngineersPRESENTED BY: PHILLIP LAPLANTE

In this webinar, Phillip LaPlante ex-amines value engineering activities for requirements engineers and in-cludes concepts from requirements engineering, project management, and systems engineering.


ENTERPRISE ARCHITECTURE


A Value Measurement Framework for Enterprise ArchitecturePRESENTED BY: BRIAN CAMERON

This webinar will present current research in value measurement for enterprise architecture and will ex-plore a new framework for determin-ing the value measures that are right for your organization.



Cost and Business Impacts of Service Oriented ArchitecturePRESENTED BY: ARLENE MINKIEWICZ

A Service Oriented Architecture (SOA) takes advantage of network-ing capabilities to integrate applica-tions in a way that is independent of architecture, programming language, development platform and vendor. Through a set of standard interfaces, services are made available to any consumer willing to follow the rules for interface and consumption. This webinar with Arlene Minkiewicz de-scribes what SOA is and how it can be used to improve business prac-tices within and beyond organiza-tional boundaries. It presents a dis-cussion of cost issues and business challenges that must be understood and accounted for before a business ventures down the SOA path.



Enterprise Architecture 102: Modeling OrganizationsPRESENTED BY: DR. LEON KAPPELMAN

In this webinar, Leon Kappelman explains how Enterprise Architecture (EA) can provide management with an on-line, real-time repository of everything of relevance about the enterprise.



Enterprise Architecture 201: Creating the Information Age EnterprisePRESENTED BY: DR. LEON KAPPELMAN

Enterprises that are more Agile and adaptable are more able to succeed in an Information Age world that demands they do more with less, faster, while traditional boundaries blur, and the rules of engagement change. Succeeding in such a world requires that organizations skillful-ly manage information about their products, customers, suppliers, markets, assets, and liabilities. For-tunately, most enterprises are skilled in such matters. But succeeding in the world of today, and to an even greater extent in the world of tomor-row, also demands that enterprises master the management all of the knowledge about itself, including details about all of its people and processes, intelligence and knowl-edge, things and places, timings and motivations, plans and mea-sures, rules and jobs, structures and

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more. We are in the early stages of developing such skills and capabil-ities. Enterprise Architecture (EA) is currently the name of this emerging discipline.



Enterprise Architecture 202: Creating Information Age OrganizationsPRESENTED BY: DR. LEON KAPPELMAN

In this webinar, Leon Kappelman explains how to build an Enterprise Architecture (EA) practice by build-ing on your current capabilities in analysis, design, architecture, gover-nance, and planning.



Enterprise Architecture: Who, What, Where, When, Why, How?PRESENTED BY: DR. LEON KAPPELMAN

Enterprise Architecture (EA) has been in the peripheral vision of IT professionals for many years. The technological and information sup-port capabilities of EA would make available countless potentialities for value creation, competitive advan-tage, effi ciency, and effectiveness, as well as organizational and individ-ual accomplishments. Nevertheless, after more than 30 years of striving to achieve “alignment of IT with the business”, with apparently limited success, one is inclined to wonder what changes are fi rst needed in the thinking and capabilities of IT professionals so that they can bring

the promises of EA into their enter-prises. Moreover, what correspond-ing changes will be necessary in the capabilities of others in the enter-prise so that they can leverage EA knowledge to communicate, decide, and act? In this webinar, Dr. Leon Kappelman will introduce you to the basics of Enterprise Architecture.



Integrating Enterprise Architecture with Solution DeliveryPRESENTED BY: CHRIS ARMSTRONG

This webinar will discuss how to make EA actionable by integrating the industry leading EA framework – The Open Group Architecture Framework (TOGAF) and its Archi-tecture Development Method (ADM) – with the IBM Rational Unifi ed Process (RUP) . The session will dis-cuss EA effectiveness as it relates to maximizing IT investments, promot-ing cross-project collaboration, and developing more consistent solution architectures.



Making the Business Case for SOAPRESENTED BY: BRIAN CAMERON

One of the most signifi cant IT ini-tiatives underway is the adoption of Service-Oriented Architecture (SOA). The promise of SOA is that it can transform the IT assets of a busi-ness, making it possible to do more with less, and faster. This webinar with Brian Cameron will look at the challenges, approaches, and com-

ponents of setting up an effective SOA business case.



SOA in PracticePRESENTED BY: NICOLAI JOSUTTIS

SOA (Service Oriented Architecture) is moving from hype to mainstream. In this webinar, Nicolai Josuttis will present some of the most important steps and traps involved in bringing SOA into production. This webinar, based on Nicolai’s broad under-standing of large and distributed systems, is interlaced with important insights based on his own profes-sional experience.



SOA, Cloud Computing & Semantic Web Technology: The Era of Intelligent Service TechnologyPRESENTED BY: THOMAS ERL

In this webinar, we explore how and where cloud computing and seman-tic Web technologies can be com-bined and layered independently and as part of service-oriented architec-tural models and service-orientation principles.


Spring 2014 Catalog of PDU Accredited WebinarsENTERPRISE ARCHITECTURE

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SOA-based Enterprise Applications IntegrationPRESENTED BY: DR. WASEEM ROSHEN

In this webinar, Dr. Waseem Roshen reviews the evolution of SOA-based Enterprise Applications integration with a view towards understanding services-based integration in a step-by-step manner. The integration techniques discussed include data integration using Sockets, Remote Procedure Call (RPC), Distributed Objects, Asynchronous Messaging and Web Services. A discussion of integration through Enterprise Ser-vice Bus (ESB) will be included.



The Defense Department’s Approach to SOAPRESENTED BY: PAUL STRASSMANN

Service Oriented Architecture (SOA) is a design for disaggregating data-bases, communications and applica-tions into separate “services”. In this webinar, Paul Strassmann, former DoD CIO, will describe the current implementation of SOA in the De-partment of Defense and will show the economic advantages of distrib-uted computing. Since SOA is more vulnerable than previous solutions, safeguards against security compro-mises will be also discussed.



The Four Pillars of Service-OrientationPRESENTED BY: THOMAS ERL

In this webinar, Thomas Erl will dis-cuss the four fundamental “pillars” that need to be in place to address the critical success factors most rel-evant to Service-Orientation. These pillars will establish a foundation for the successful introduction of Ser-vice-Orientation principles, practic-es, and methodologies.



Total Architecture: Coordinating the Design of Business Processes and Information SystemsPRESENTED BY: PAUL BROWN

The concept of Total Architecture is that business processes and infor-mation systems have become so hopelessly intertwined that it is no longer possible to design one with-out altering the other: they have to be designed together. This webinar with Paul Brown will explore the con-cept of Architecture and its applica-bility to business processes as well as information systems, highlighting the nature of the interdependencies. It will describe Total Architecture Synthesis, an effi cient technique for building Total Architectures. Finally, it will address the resolution of organi-zational challenges that will arise.



Value Measurement for Enterprise Architecture (EA)PRESENTED BY: BRIAN CAMERON

Measuring and communicating value is often reported as one of the greatest challenges associated with Enterprise Architecture (EA). This webinar with Brian Cameron will present recent research on the cur-rent state of EA value measurement in a broad cross-section of organiza-tions and will discuss best practices for communicating EA value.



Where to Start with Service Oriented ArchitecturePRESENTED BY: BRIAN CAMERON

Understanding where to start with Service-Oriented Architecture (SOA) is crucial. This webinar with Brian Cameron examines why it is import-ant for SOA projects to be select-ed carefully, discusses a process for evaluating where to start, and outlines how to develop a process for growing the SOA portfolio in an organization.


IT MANAGEMENT

IT MANAGEMENT

10 Must Knows for Writing RFPsPRESENTED BY: KEITH CUSTER

This webinar by Keith Custer will address ten key aspects of the RFP (Request for Proposal) process. These problems may make or break

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your effort to produce and exe-cute an effective technical RFP. Mr. Custer will share with you successful strategies that he has learned and still uses successfully in technical procurement projects.


IT MANAGEMENT

10 Things You Need to Know about Earned Value ManagementPRESENTED BY: KEITH CUSTER

In this webinar by Keith Custer, you will be introduced to the basic concepts and terms of Earned Value Management (EVM), learn how to make the critical calculations, see how to effectively integrate cost and schedule data, how to generate per-formance reports, how to calculate variances, and how to predict future project performance.


IT MANAGEMENT

21st Century IT TrendsPRESENTED BY: DR. LEON KAPPELMAN

In this webinar, Leon Kappelman will take a glimpse into the future of IT and will examine an approach-ing paradigm shift that is radically changing how we manage our technologies and the organizations they serve.


IT MANAGEMENT

A Holistic Approach to Understanding IT CostsPRESENTED BY: ARLENE MINKIEWICZ

High performing IT organizations take a “holistic approach” to under-stand and model IT costs. They opti-mize portfolios based on ROI, where the investment is TCO, including hardware, software implementation, software maintenance and opera-tions costs. This webinar by Arlene Minkiewicz discusses methods to assess as-is and future state IT op-erations to facilitate business case analyses for technology adoption and new projects.


IT MANAGEMENT

BAseBOK—Business Analysis Should Employ (this) Body of KnowledgePRESENTED BY: ROBIN GOLDSMITH

In this webinar, Robin Goldsmith introduces BAseBOK, a different and more appropriate approach to business analysis that offers op-portunities for delivering far greater value to businesses and business analysis.


IT MANAGEMENT

Breaking the CIO ParadoxPRESENTED BY: MARTHA HELLER

Regardless of industry, most major companies are becoming technology companies. The successful manage-ment of information has become so

critical to a company’s goals, that in many ways, now is the age of the CIO. Yet IT executives are besieged by a host of contradictions: bad technology can bring a company to its knees, but corporate boards rarely employ CIOs; CIOs must keep costs down at the very same time that they drive innovation; CIOs are focused on the future, while they are tethered by technology decisions made in the past. These contradic-tions form what Martha Heller calls The CIO Paradox, a set of confl icting forces that are deeply embedded in governance, staffi ng, executive ex-pectations, and even corporate cul-ture. Based on in-depth interviews with a wide array of successful CIOs, more than 12 years working closely with the CIO community, Martha’s presentation offers guidance to CIOs on how to attack, reverse, or neutral-ize the paradoxical elements of the CIO role, and level the playing fi eld for IT’s success.


IT MANAGEMENT

Building an IT Command and Control CenterPRESENTED BY: DAVE SMITH

Have you ever been surprised by something of signifi cance in your business? Have you ever gotten inconsistent information from your organization? In this webinar, Dave Smith will discuss a method for controlling and automating the fl ow of IT information so that it can be made available to teams, managers, and executives.


Spring 2014 Catalog of PDU Accredited WebinarsIT MANAGEMENT

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IT MANAGEMENT

Business Pipeline Management: Leveraging Capability Modeling to Drive Strategic AgilityPRESENTED BY: NAT BOUGHTON

In this webinar with Nat Boughton, we will explore a proven IT Manage-ment approach that integrates busi-ness prioritization with IT delivery and execution so that: 1) IT projects are accurately prioritized based on enterprise capability and 2) the risk of project failure is reduced and your projects are completed on time and within budget.


IT MANAGEMENT

Business Process Architecture Management: Methodologies and Best PracticesPRESENTED BY: DR. SHAWN CLARK

Business Process Architecture man-agement involves the development and maintenance of enterprise-wide process models, measures, and supporting resources. There is a lack of awareness regarding the creation, use, and potential benefi ts of enterprise-wide process architec-tures. This webinar with Dr. Shawn Clark addresses the fundamental business question “What are the po-tential benefi ts of Business Process Architecture and how may they be achieved?”


IT MANAGEMENT

CIO Webinar: IT Transformation Case StudyPRESENTED BY: PAUL STRASSMANN

This webinar by Paul Strassmann, former CIO for the US Department of Defense, will present a docu-mented case study of a successful business transformation where, in a period of fi ve years, applications were reduced by 70%, servers were reduced by 50% and data centers were cut by 90% while revenue of the fi rm increased by 60%.


IT MANAGEMENT

Conversations for Change: Say It Right When It Matters MostPRESENTED BY: SHAWN HAYASHI

You know when you have been in a meaningful conversation. You move projects and ideas forward creating results that matter. Are you ready to be a highly effective communica-tor? In this webinar with author and coach Shawn Kent Hayashi, we will discuss three of the chapters in her newly released book, “Conversa-tions For Change: Emotional Intel-ligence, Conversations for Change, and Creating New Possibilities”. Shawn will show you how to make your conversations more meaningful and effective. These ideas will be relevant for anyone who wants to master their infl uence and move a team forward.


IT MANAGEMENT

Conversations for Creating Collaboration and Getting ResultsPRESENTED BY: SHAWN HAYASHI

Would you like to be more effec-tive as a communicator -- perhaps known for being a great collaborator who gets results? In this webinar we will explore how your preferred communication style, workplace motivators and EQ can all help.


IT MANAGEMENT

Creating Business Value by Improving Software QualityPRESENTED BY: RICK KLOMPE

With software systems an integral part of your business, it is critical that the investments you make carefully consider the economic impact of your decisions. Whether you are developing a new appli-cation or spending to maintain an aging system, there are proven ways to control project costs and deliver quality code that has a positive ben-efi t to your bottom line. This webi-nar discusses a number of tools and measures to enable more fi nancial based decision-making regarding software choices.



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IT MANAGEMENT

Developing Career Enhancing Persuasion SkillsPRESENTED BY: NAOMI KARTEN

In this webinar, Naomi Karten will ex-plain how to persuade others of the merits of your perspective. She will look at credibility-building tips and will review guidelines for presenting your ideas.


IT MANAGEMENT

Do the Right Things/Do Things RightPRESENTED BY: MATTHEW PETERS

In this webinar with Matthew Peters, we will explore a proven IT Manage-ment approach that integrates busi-ness prioritization with IT delivery and execution so that: 1) IT projects are accurately prioritized based on enterprise capability and 2) the risk of project failure is reduced and your projects are completed on time and within budget.


IT MANAGEMENT

Eight Best Practices for Addressing the Human Element of IT Project ImplementationsPRESENTED BY: TOM DEVANE

In this webinar Tom Devane will present four simple tools and four methods tor addressing that often pesky aspect of large IT implemen-tations – the people part.


IT MANAGEMENT

Ensuring Project Success Through Automated Project GovernancePRESENTED BY: CHUCK KEELER

According to the Standish Group, more than half of all IT projects come in over budget, over schedule, or fail outright. Why is IT continually plagued by such dismal success rates? In this webinar, Chuck Keeler proposes a solution to this problem. He will discuss an innovative new approach for automating and institu-tionalizing project governance best practices at both the executive and operational level.


IT MANAGEMENT

Getting the Most Out of Your Consulting Engagement: Understanding the Consulting Engagement Life Cycle PRESENTED BY: JIM RYAN

This webinar with Jim Ryan will outline the elements of the consult-ing life cycle so that you can master it and get the most value from your consultant investments.


IT MANAGEMENT

How is Business Intelligence and Analytics Impacting the CFO Function?PRESENTED BY: GARY COKINS

This webinar will discuss the value of business analytics and how it can help organizations and CFOs gain insights for better and more timely decision making.


IT MANAGEMENT

How to Effectively Lead an Offshore Team - Part 1PRESENTED BY: DAVID BRODERICK

In this Webinar, David Broderick will share some facts, experiences, and insights on how to lead IT teams dispersed across different countries. This is Part 1 of a 2 Part series.


IT MANAGEMENT

How to Effectively Lead an Offshore Team - Part 2 (A Case Study)PRESENTED BY: DAVID BRODERICK

In this Webinar, David Broderick will walk you through a case study of a successful offshore transition to China and share in the learnings that were uncovered along the way.



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IT MANAGEMENT

How to Survive, Excel and Advance as an IntrovertPRESENTED BY: NAOMI KARTEN

This webinar will help introverts overcome career challenges and strengthen their effectiveness in working with their more extraverted teammates, colleagues, and cus-tomers. Extraverts welcome.


IT MANAGEMENT

Implementing a Winning IT Governance Strategy and Action ProgramPRESENTED BY: GAD SELIG

In this webinar, Dr. Gad J. Selig will explain how to plan, deploy and sustain a successful IT governance environment. He will guide partici-pants through a step-by-step road-map based on current and emerging best practices.


IT MANAGEMENT

Implementing Enterprise Performance Management (EPM) Methodologies – Pitfalls and Speed-BumpsPRESENTED BY: GARY COKINS

Strategy maps, balanced scorecards with KPIs, customer profi tability re-porting, driver based budgeting, risk

management... This webinar with Gary Cokins presents an overview of Enterprise Performance Manage-ment (EPM) methodologies and how they can easily be integrated.


IT MANAGEMENT

Improving Performance by Effective Application of IT Service Management ModelsPRESENTED BY: JILL PRITCHET

IT Service Management is about ensuring the maximum value for money from the overall business spend on IT, yet many quality and improvement initiatives fail to make the key connection between IT Service Management performance and the business. In this webinar, Jill Pritchet will take a practical look at improving IT Service Management performance using some tried and tested approaches.


IT MANAGEMENT

Improving Performance in IT Service DeliveryPRESENTED BY: BETH LAYMAN

This webinar with Beth Layman will explore how some of the best practices found in the new CMMI for Services model can be applied to the IT organization as well as to the broader business.


IT MANAGEMENT

Incremental Value-Focused Optimization for Your Confi guration Management DatabasePRESENTED BY: AHMAD SHUJA

Optimizing your Confi guration Man-agement Database (CMDB) can be an expensive proposition. To max-imize return on investment, CMDB optimization needs to be planned and executed in an incremental and value-focused manner. This webi-nar by Ahmad K. Shuja presents the Incremental CMDB Optimiza-tion process, which will ensure that CMDB optimizations are carried out in a controlled and targeted manner.


IT MANAGEMENT

Innovate or Go ExtinctPRESENTED BY: STEVE HEILENMAN

With the future of IT in question, CIOs need to restructure their organizations around innovation to remain relevant. In this webinar, CIO presenter Steve Heilenman will layout an innovation strategy.


IT MANAGEMENT

Introverts and Extroverts in the WorkplacePRESENTED BY: NAOMI KARTEN

Differences between introverts and extroverts pose challenges in the software/IT industry because intro-verts are represented disproportion-


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ately to their numbers in the general population, while a large percentage of their customers and managers are extraverts. This webinar with Naomi Karten is for anyone who wants to better understand the introversion/extroversion dynamic and its impli-cations in the workplace.


IT MANAGEMENT

IT Affordability Analysis: The Role of Cost, Schedule Risk, ROI Modeling In Improved IT PerformancePRESENTED BY: DAN GALORATH

This webinar will discuss affordability analysis and how it determines the risk adjusted Total Cost of Owner-ship and return for an IT investment, specifi cally as related to develop-ment, maintenance, and operations.


IT MANAGEMENT

IT EffectivenessPRESENTED BY: NICK SPANOS

IT Organizations face a variety of service delivery challenges. They must balance the completion of scheduled requests such as en-hancements and projects with unscheduled problems or consulta-tion requests. This webinar with Nick Spanos discusses the challenges that impact the effectiveness of IT organizations and presents a variety of solution options to address issues common to most organizations.


IT MANAGEMENT

Key Elements to Building a Successful Mobile ExperiencePRESENTED BY: SHAUN WALKER

The ‘Bring Your Own Device’ revolu-tion is here and demand for mobile access to content and capability is at an all-time high. In this session, we’ll outline the key elements to build and support a breakthrough mobile experience. You will learn the major alternatives including: mobile websites, responsive designs, and native apps. And, we will give you a peak into an advanced technology that will help guarantee your success with implementations.


IT MANAGEMENT

Lean Development: Potentials, Principles and PracticesPRESENTED BY: DR. CHRISTOF EBERT

This webinar with Dr. Christof Ebert provides an overview of Lean principles and practices. Concrete guidelines and a step-by-step case study will be provided.


IT MANAGEMENT

Lessons (Not) LearnedPRESENTED BY: MICHAEL WEST

At some point, nearly every organi-zation implements a lessons learned program, but most organizations fail miserably in institutionalizing lessons learned or reaping any lasting benefi t from their efforts. In this webinar,

Michael West reveals the major rea-sons that most attempts at lessons learned fail. Michael also provides a practical approach for successfully implementing and institutionalizing lessons learned.


IT MANAGEMENT

Lessons Learned in Motivating Software Engineering Process Groups to Focus on Achieving Business Goals, Not Just Maturity LevelsPRESENTED BY: GIRISH SESHAGIRI

In this webinar, Girish Seshagiri will share a real example of how the combined use of Goal/Ques-tions/Metrics (GQM) with Balanced Scorecard (BSC) was able to link Software Process Improvement (SPI) goals with business objectives. He also shows how an organization’s Software Engineering Process Group was motivated to focus on achieving business goals - and not just achiev-ing a maturity level.


IT MANAGEMENT

Making Sense of Software Industry Performance PRESENTED BY: CHARLES SYMONS

Software industry overall perfor-mance is uneven. Delivery to time and budget is notoriously bad and productivity shows limited improve-ment over time. This webinar with Charles Symons proposes a set of improvements and educates soft-


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ware customers on the levers that are available to obtain better perfor-mance from their suppliers.


IT MANAGEMENT

Management’s Seven Deadly SinsPRESENTED BY: RAJ KAPUR

In this webinar you will be the learn the mistakes all managers often make, and practical strategies for re-orienting in a more productive direction.


IT MANAGEMENT

Mentors, Networks & Role Models: Owning Your Career DevelopmentPRESENTED BY: SHAWN HAYASHI

Do you wonder how to make the most of your career? Would you like to experience momentum in your ability to create meaningful conver-sations with mentors, role models and people in your network? Are you ready to Own Your Own Ca-reer Development? In this webinar, Shawn Kent Hayashi – Executive Coach with The Professional De-velopment Group - will offer tips for building relationships that will be im-mediately applicable in your career.


IT MANAGEMENT

Monitoring the CloudPRESENTED BY: CHARLES BABCOCK

In this webinar with Charles Bab-cock, we will examine several different forms of monitoring that are currently available to help you inde-

pendently check on how well your cloud service is performing.


IT MANAGEMENT

Organizational Change: 5 Roadblocks and How to Overcome ThemPRESENTED BY: BETH LAYMAN

How many dedicated improvement program leaders have pushed the proverbial boulder up the hill only to watch it roll back down? In this webinar, Beth Layman will talk about fi ve roadblocks to successful change: lack of alignment, siloed thinking, decision dysfunction, exe-cution and endurance problems, and missing measurements - and what to do about them.


IT MANAGEMENT

Organizational Politics for People Who Hate PoliticsPRESENTED BY: RICK BRENNER

Have you ever felt powerless to implement a new idea? Have you ever been “blindsided” at a meeting? Many of us have from time to time become enmeshed in politics. But we’ve also known some people who are able to engage and prosper. How is that done? In this webinar, Rick Brenner will present some strategies and lessons learned.


IT MANAGEMENT

Output Based Outsourcing ContractsPRESENTED BY: GRANT RULE

In this webinar with Grant Rule, you will learn how Output-Based Con-tract Management methods can greatly simplify the task of manag-ing, and pricing, the development, enhancement and support of soft-ware functionality for both custom-ers and suppliers.


IT MANAGEMENT

Overcoming Cultural Differences by Focusing on SimilaritiesPRESENTED BY: JUTTA ECKSTEIN

One of the challenges global teams are facing is overcoming cultural differences. This webinar with Jutta Eckstein will explore various tech-niques that have helped her create a common culture on different global projects.


IT MANAGEMENT

Product Management for IT and SoftwarePRESENTED BY: CHRISTOF EBERT

This webinar introduces product management for IT and software. It provides concrete guidelines about key success factors. A case study is provided.



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IT MANAGEMENT

Pros and Cons of Investing in Project, Resource, and Product DecisionsPRESENTED BY: GUENTHER RUHE

Are we investing in the right proj-ects? Are we allocating available resources properly? Are we offering the right features for our next re-lease? The quality of these decisions determines your ultimate success. In light of this, is it worth it to invest more in decision-making? This we-binar with Guenther Ruhe addresses these and other questions and aims to provide some evidence-based answers.


IT MANAGEMENT

Rethinking Field Service - Hidden Opportunities for Revenue and SuccessPRESENTED BY: ROSEMARY COATES

Field Service is the wild west of supply chain – full of opportunity and potential big profi ts. But to be an effective and really successful Field Service organization, you need to break some rules. Learn how in this webinar!


IT MANAGEMENT

Silver Bullets - Do They Hit the Mark?PRESENTED BY: PETER HILL

The ISBSG has performed extensive analysis of project development tools and techniques. In this webi-

nar Peter Hill looks at the impact of these tools and techniques on de-velopment productivity and reviews the impact of using a methodology, of being CMMI or ISO compliant, as well as the techniques of Model-ing, Prototyping, Rapid Application Development and Object Oriented Analysis and Design.


IT MANAGEMENT

Social Networking and Corporate ProductivityPRESENTED BY: SCOTT FABEL

Are you LinkedIn? What does your Facebook say about you? Can MySpace make your space more productive? Have you tweeted lately? If you have no idea what these things are, then you need to learn about social networking. If you think that social networking is the downfall of corporate productivity, then you really need to learn about social networking. This webinar will provide an overview of several major (and minor) social networking sites while providing solid evidence of increased productivity in the work-place through their use.


IT MANAGEMENT

Software Total Ownership CostPRESENTED BY: DANIEL GALORATH

This webinar with Daniel Galorath will provide a systematic approach to addressing total cost of owner-ship across the software lifecycle, including design for maintainability, development of measurement crite-ria and collection of metrics, along with industry standards, guidelines,

and best practice options. Paramet-ric modeling will be discussed.


IT MANAGEMENT

Spend a Little, Save a Lot: The Effects of Service Desk First Level ResolutionPRESENTED BY: LOU MARCHESANI

First Level Resolution (FLR) is a useful statistic in evaluating Service Desk performance. In this webinar, Louis Marchesani will show you how increasing FLR can dramatically re-duce the total cost of your support, reduce the cost of lost productivity and create a positive image of your IT department through improved customer/client experiences. You will receive 10 steps for improving your Service Desk’s FLR immediately.


IT MANAGEMENT

Starting the Decision Making Process before the Business CasePRESENTED BY: PAM MORRIS

This webinar with Pam Morris pro-vides techniques for demonstrating the value of IT to the business and for prioritizing IT investment so that it is aligned with changes in organi-zational strategic direction.



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IT MANAGEMENT

Taming the Turbulence: Changing How You Communicate During ChangePRESENTED BY: NAOMI KARTEN

This webinar with Naomi Karten offers advice and recommendations for coping with change, introduc-ing change, and managing change efforts. Drawing from models that explain both the cerebral and vis-ceral experience of change, we’ll look at communication strategies for minimizing the turbulence of change.


IT MANAGEMENT

The Art and Science of Making Product Release DecisionsPRESENTED BY: GUENTHER RUHE

This webinar with Guenther Ruhe explains the impact of several factors on product release deci-sions: systematic release planning; involvement of stakeholders; proper defi nition of release planning ob-jectives; allocation of resources to achieve results; process and tool support; impact of a systematic and structured release planning process on schedule, cost and quality; and integration of road-mapping into the organizational decision-making process.


IT MANAGEMENT

The Business Case for Software Process ImprovementPRESENTED BY: ALLEN BENNETT

The Software Engineering Insti-tute (SEI) maturity models are now twenty years old. There are many examples of the cost benefi ts of im-plementing the best practices in the maturity models. This webinar with Allen Bennett will examine the costs and benefi ts of several specifi c best practices. The data for this presenta-tion comes from the experiences of ITT Corporation.


IT MANAGEMENT

The CIO and Their Role with the CustomerPRESENTED BY: DON MARTIN

This webinar with Don Martin, former CIO of Armstrong Industries, covers the why, what, and how of the CIO’s direct role with their customers and offers insights on how CIOs can drive value.


IT MANAGEMENT

The Decision ModelPRESENTED BY: BARBARA VON HALLE

Major corporations worldwide have created hundreds of Decision Mod-els, deployed them easily in various technologies, and as a result have reduced business and IT efforts sig-nifi cantly. This webinar with Barbara von Halle and Larry Goldberg will reference real-world Decision Model projects across industries, disclose actual productivity numbers and

business performance impact, and will discuss unanticipated uses for decision models.


IT MANAGEMENT

The Decision Model: A Framework for Business Logic and Business-Driven SOAPRESENTED BY: BARBARA VON HALLE

The relational model changed the way we think. It united the database fi eld with a particular kind of sci-ence. The Decision Model, tested in practice, brings similar rigor to business logic, SOA, and BPM. In this webinar, Barbara von Halle and Larry Goldberg introduce its struc-ture, principles, notation, connection to other models, and real-world case studies.


IT MANAGEMENT

The Decision Model: Linking Business Leadership and TechnologyPRESENTED BY: BARBARA VON HALLE

This webinar with Barbara von Halle and Larry Goldberg will discuss the link between business motivations and related business decisions and how those decisions are represent-ed in a Decision Model. A means for assessing the ROI of a Decision Model will be presented. The webi-nar concludes with a roadmap for getting an organization to higher lev-


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els of maturity in Business Decision Management.


IT MANAGEMENT

The Decision Model: the Missing Model for Business Analysts and the BusinessPRESENTED BY: BARBARA VON HALLE

This webinar with Barbara von Halle and Larry Goldberg reveals the dan-gerous state of decisions today and why decision-making is becoming the focus of systematic analysis.


IT MANAGEMENT

The Economics of Thin ClientsPRESENTED BY: PAUL STRASSMANN

The objective of this webinar with Paul Strassmann, former CIO for the US Dept. of Defense, is to describe the current implementation of “thin client” confi guration by a number of vendors, to demonstrate the eco-nomic advantages of centrally man-aged computing and to explain how “thin computing” offers safeguards against security compromises.


IT MANAGEMENT

The Future CIOPRESENTED BY: DON MARTIN

This webinar with CIO Don Martin outlines a framework of practices for building a stronger bridge between IT and the other business functions and shares ways of thinking about strategy that allow the CIO to be-

come a driver of business strategy and results.


IT MANAGEMENT

The Marriage Between IT and the Business: Making it WorkPRESENTED BY: BETH LAYMAN

Building a good working relationship between IT and the business is like building a good marriage. Both re-quire attention to issues, a long-term commitment, and two motivated parties. In this webinar, Beth Lay-man talks about key ingredients for “marital” success including front-end portfolio management, clear project roles, effective project gate reviews, and status reporting and perfor-mance analysis throughout a project.


IT MANAGEMENT

The Politics of Meetings (for People Who Hate Politics)PRESENTED BY: RICK BRENNER

Have you ever felt powerless to implement an important new idea? Have you ever been “blindsided” at a meeting? Have you ever lost two good team members because you could fi nd no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in politics, but we’ve also known some people who seem to be able to engage and prosper. How is that done? Leading meetings effec-tively, and participating in meetings effectively, requires much more than agendas, conference rooms, fl ip

charts, markers, speakerphones or projectors. You also have to know how to use them, and that’s where politics enters. People need to feel heard, they hate to waste time, and the chair needs to know how to han-dle sticky situations. In this webinar workshop, we will provide a gen-eral framework that helps meeting leaders focus on leading the people in the meeting rather than getting enmeshed in their politics.


IT MANAGEMENT

The Psychology of Customer SatisfactionPRESENTED BY: NAOMI KARTEN

In this webinar, Naomi Karten will describe several key principles of customer satisfaction. She will offer insight into the customer perspective and describe policies and practices that contribute to (or, alas, detract from) customer satisfaction. And she’ll help you appreciate the low-cost, easy-to-implement measures you can take, starting immediately, to create and maintain a high level of customer satisfaction.


IT MANAGEMENT

The Seven Trends that will Transform Local Government Through TechnologyPRESENTED BY: ALAN SHARK

What are the new technology trends that will transform local government? This webinar with Alan Shark will take you on a short journey to the near future and will help business-es, citizens, and public managers alike better understand what these


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trends really mean and how one can benefi t.


IT MANAGEMENT

Training Your Help Desk Analysts Requires a Balanced ApproachPRESENTED BY: SCOTT FABEL

When it comes to training new Help Desk analysts, there is often a great deal of emphasis on technical skills, while call handling skills are often assumed or only covered briefl y. In world-class Help Desks, this is not true. To become world-class, there needs to be a balance between the technical skills and the professional skills. In this Webinar, you will learn how to ensure that your training program fi nds that balance.


IT MANAGEMENT

Understanding and Negotiating Cloud Agreements: Avoiding Common PitfallsPRESENTED BY: MICHAEL OVERLY

Many businesses fail to appreciate the unique risks presented by the cloud and how to mitigate them. In this webinar, you will learn real-world techniques for identifying and ad-dressing these risks.


IT MANAGEMENT

Using Twitter in the EnterprisePRESENTED BY: ED YOURDON

The latest Web 2.0 concept is light-weight, single-purpose “micro-blog” tools, such as Twitter. But the most common reaction from IT organiza-tions is: “What is Twitter? Why would anyone use it? What value could it have for our enterprise?” This webinar, presented by Ed Yourdon, will address questions like these, and illustrates the answers with case studies and real-world examples.


IT MANAGEMENT

VICS and Computer Aid present a webinar on VICS CPFR® and the Health of Your Supply ChainPRESENTED BY: JOE WISDO

In this webinar, you will learn proven techniques for effectively develop-ing business partner relationships and predicting future supply chain performance based on 7 key perfor-mance predictors.



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IT MANAGEMENT

Why SLAs Fail and How to Make Yours SucceedPRESENTED BY: NAOMI KARTEN

In this webinar, Naomi Karten will present caveats, recommendations and guidelines to help you avoid the pitfalls that cause SLAs to fail or fall short. This webinar will give you the competence and confi dence to establish and manage new SLAs, evaluate and strengthen existing SLAs, identify and resolve fl aws in current or attempted SLA projects, and lead successful SLA efforts.


IT MANAGEMENT

You Need Real ROI To Make Decisions that PayoffPRESENTED BY: ROBIN GOLDSMITH

Business situations often require for-mally-determined ROI. But formality alone may not appreciably improve ROI reliability. In fact, 10 seldom recognized but very common pitfalls tend to make most ROIs unreliable. In this webinar, Robin Goldsmith explains how to determine right, re-sponsible, and reliable REAL ROI™ that overcomes these pitfalls while guiding you to decisions that pay off.


IT METRICS & MEASUREMENT


10 Fallacies About Software MetricsPRESENTED BY: DR. NORMAN FENTON

This webinar with Dr. Norman Fenton will highlight a number of common fallacies in using software project metrics.



5 Core Metrics for Surviving Software EndgamesPRESENTED BY: BOB GALEN

In this webinar by Bob Galen, you’ll learn how Project Managers can focus the entire team on a few key performance metrics to improve the overall endgame experience and increase the probability of delivering on-time. And yes, to also survive yet another Endgame.



A Primer on Function PointsPRESENTED BY: DAVID GARMUS

This webinar presentation by Shei-la Dennis and David Garmus will discuss how the Function Point metric can be used by organizations worldwide to accurately size sys-tems in an effort to meet customer demand on time and within budget. Function Points have proven to be an effective “yardstick” in their ability to normalize software measures and

enable organizations to measure across industry.



A Process Approach to BenchmarkingPRESENTED BY: TONY ROLLO

Organizations that have carried out benchmarking exercises, have found that in many cases the ex-perience is less than satisfactory. In this webinar, Tony Rollo will explain how the use of a process based approach can ensure that the requirements of the organization are clearly expressed and understood by the benchmark provider as well as the staff of the organization being benchmarked.



Are We There Yet? A Look at Software Development Performance over 20 Years PRESENTED BY: PETER HILL

The ISBSG has data on software projects spanning a 20 year period. In this webinar, Peter Hill, Director of the ISBSG, reveals whether the in-dustry has improved its performance over 20 years. Peter will answer this question and others through an analysis of the ISBSG project history data.



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Are Your Project Stakeholders Satisfi ed?PRESENTED BY: TOM CAGLEY

Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expec-tations, experiences, and percep-tions - with maybe a hint of function-ality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfac-tion.



Capers Jones Presents An Overview of Software BenchmarksPRESENTED BY: CAPERS JONES

This webinar presentation by Ca-pers Jones discusses the need for new kinds of benchmarks in areas such as data quality, total cost of ownership, and the effectiveness of technologies such as Agile and Ex-treme Programming (XP), Six-Sigma programs, ISO standards, and the CMMI. These technical areas are not fully supported by formal benchmark studies in 2007.



Enabling Trust in Your Measurement SystemsPRESENTED BY: MICHAEL EVANOO

Problems in Systems and Software Measurement Systems contribute to fl awed decision making, wast-ed investments and disappointed customers. In this webinar Michael Evanoo shows how understanding the sources of these problems can enable them to be identifi ed and avoided through the application of an appropriate calibration program that uses the proven principles of Measurement Systems Analyses.



Enterprise Measurement: What Makes it Useful to All of UsPRESENTED BY: JOYCE STATZ

Organizations need to know the status of work underway, the prog-ress against management goals, and visibility into organizational strat-egies. In this webinar Joyce Statz discusses practices for enabling en-terprise measurement to be effi cient and useful, with a minimum amount of data gathering and analysis. She looks at inhibitors of enterprise measurement and how to reduce the impact of those inhibitors.



How to Roll Out the CMMI and Reach Level 5PRESENTED BY: ALFRED ALLIK

The implementation of the SEI’s CMMI is not a trivial task, but it can be done. This webinar with Alfred Allik will explain how it was accom-plished in a very complex software development environment. Key suc-cess factors and lessons learned will be provided.



IFPUG and COSMIC Function Points - Similarities and DifferencesPRESENTED BY: PAM MORRIS

While the IFPUG Function Point Analysis method for sizing software is the most commonly used, many people are asking about a newer ISO Functional Size Method called COSMIC. This webinar with Pam Morris discusses the similarities and differences between the two and provides guidance on the factors to consider when deciding which method would be suitable for your software environment.


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Improving Software Quality with Clear, Standards-Based MetricsPRESENTED BY: JOOST VISSER

Managing the quality of software delivered by your suppliers is crucial for the success of your IT projects. This is not limited to just fi nding and fi xing bugs, but understanding how easily and cost effectively the code can be maintained throughout its lifecycle. One challenging issue is measuring the quality of the devel-oped code, which often becomes a subjective debate. In this webinar, Joost Visser explains a pragmatic model based on ISO 9126 standards for measuring software product quality that has been developed by the Software Improvement Group. This model introduces clear, fact-based measurements which can be used by client organizations to set clear quality expectations before and during the software development process.



Leveraging Measurement in Your CMMI and Compliance InitiativesPRESENTED BY: BETH LAYMAN

IT executives need quantitative indicators of their organization’s per-formance so they can demonstrate compliance, show improvements, and make decisions about how to invest. In this webinar, Beth Layman explains how measurement can play a role at both the IT project/applica-tion and at the organizational level,

and outlines a roadmap for estab-lishing a measurement program based on CMMI and ISO standards.



Lines of Code: Statistically Unreliable for Software Sizing?PRESENTED BY: JOE SCHOFIELD

Software projects are notorious for costing too much, arriving too late, and not meeting customer needs. However, measures recorded from PSP courses developed by the Soft-ware Engineering Institute are now providing an insightful look at the root cause of variation in estimates. In this webinar, Joe Schofi eld will examine what the data is screaming to tell us.



Management Awareness of Software MeasurementPRESENTED BY: JANET RUSSAC

Today more than ever, it is vital that organizations gain control of soft-ware development costs, schedules, quality and customer satisfaction. To do so, an effective software measurement program needs to be implemented and maintained. This webinar with Janet Russac will pro-vide an overview of Function Point Analysis and Software Measure-ment, with implementation strate-gies for a successful measurement program.



Measure Twice Implement OncePRESENTED BY: TOM CAGLEY

Master carpenters have been teach-ing their apprentices for many years the adage, “measure twice, cut once” as a best practice for ensuring quality workmanship. In this webinar with Tom Cagley of DCG, you will fi nd out how to measure your devel-opment efforts twice so that the end deliverables you produce are both on time, on budget and high quality.



Measuring the Immeasurable: What is Your Real Performance Capability?PRESENTED BY: DR. HANS SASSENBURG

In this webinar with Dr. Hans Sas-senburg, a powerful set of 16 best practice KPIs is presented, using a multi-dimensional perspective, together with benchmarking data (industry, best-in-class) that will fa-cilitate a quantitative assessment of any software manufacturer’s capa-bility while defi ning a business case for improvements using quantifi ed targets.



Metrics Based Project GovernancePRESENTED BY: PAM MORRIS

The Standish Group found that only 35% of projects are completed successfully. In response to this, the Australian government adopted a

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rigorous approach to project control that made use of an independent Scope Manager. This webinar by Pam Morris will describe the role of the Scope Manager and the bene-fi ts that solid metrics based project governance can bring.



Metrics that Motivate BehaviorPRESENTED BY: PAT O’TOOLE

This webinar with Pat O’toole uses a case study to discuss behavioral expectations of organizations that achieve high maturity.



Paving the Road to a Software Measurement Program: How to Avoid Pitfalls, Potholes and Speed BumpsPRESENTED BY: JANET RUSSAC

Starting a measurement program can be overwhelming; without a good road map, it can also be inef-fective. In this webinar, Janet Russac will identify pitfalls, potholes and speed bumps as well as proactive steps to take for ensuring success. This webinar qualifi es for credits for the International Function Point Us-ers Group (IFPUG) Certifi ed Function Point Specialist (CSMS) designation.



Quality of Benchmarking DataPRESENTED BY: PEKKA FORSELIUS

Most Business Intelligence, Data Warehouse and Benchmarking projects suffer from bad data quality which leads to extra effort, techni-cal diffi culties, and failure to meet customer expectations. This webinar by Pekka Forselius outlines various solutions for mitigating data quali-ty risks within your Benchmarking processes.



Software Architecture Visualization and EvaluationPRESENTED BY: MIKAEL LINDVALL

Have you had the need to quick-ly understand a software system that somebody else developed and changed? This webinar with Mikael Lindvall discusses a tool and pro-cess that can be used to address this problem. The Software Archi-tecture Visualization and Evaluation (SAVE) tool automatically analyzes and builds a model of a software system that can be visualized from different perspectives.



Software Metrics: the State of the ArtPRESENTED BY: GARY GACK

In this webinar, Gary Gack will review a wide range of software met-rics and will compare and contrast the advantages and limitations of various approaches. Newer metrics

ideas derived from Lean will also be discussed. Sources of benchmark data will be reviewed.



Using Function Points for Economic Analysis of Software MethodologiesPRESENTED BY: CAPERS JONES

This webinar with Capers Jones shows how standard “test beds” using function points can be used to evaluate software methods. The we-binar describes a standard analytic approach for evaluating the effec-tiveness of emerging technologies on software development and main-tenance productivity and on soft-ware quality. Capers also discusses uses of function points for portfolio analysis, backlog analysis, mergers, and outsource agreements.



Using Measurement to Translate Business Vision into Operational Software StrategiesPRESENTED BY: DR. VIC BASILI

This webinar by Dr. Vic Basili, Ex-ecutive Director of the Frauenhofer Center for Experimental Software Engineering, focuses on an integrat-ed approach for mapping business goals onto software goals and for managing software projects with data. You will be provided a meth-odology and walked through an example that ties business goals to

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software goals to measurement to interpretation.



Using Metrics to Manage Software RiskPRESENTED BY: DR. NORMAN FENTON

In this webinar, Dr. Norman Fenton proposes that the greatest value of software metrics data is the ability of such data to provide management with quantitative risk assessments. An emphasis will be placed on caus-al models and explaining the ad-vantages of such an approach over traditional models.



We’re Making Progress: Trust Me! Measuring Performance with Software as a Service (SaaS)PRESENTED BY: DAVID HERRON

This stimulating and thought pro-voking session presents the basic elements of an effective process performance measurement tech-nique and demonstrates how the use of a Software as a Service tool can be used to measure and moni-tor on-going process improvement. Successful process performance measurement requires both quanti-tative and qualitative data points in order to effectively analyze the im-pact of key attributes on productivity and quality. Once analyzed, the data is used to create a performance pro-fi le depicting process strengths and weaknesses. This information forms

the basis for a series of process im-provement recommendations. These same performance measurement techniques can also be incorporated into a SaaS tool for ongoing process and progress monitoring.



Measurement Display for Maximum EffectPRESENTED BY: RILEY RICE

Visual display of measurement information is everywhere. In most cases, little thought is given to the many factors that affect whether the measurement package can achieve the needed effect. In this webinar, participants will gain a better under-standing of the art.


ITIL

ITIL

ITIL Service Management for Application Support (Part 1)PRESENTED BY: NICK SPANOS

The ITIL service management framework has been developed and refi ned by IT service professionals around the world since the 1980s. In this webinar, Nick Spanos discusses the value of ITIL service manage-ment for Application Support. Hav-ing a well defi ned and fi eld proven service management framework for your Application Maintenance and Support service is much easier and less risky than trying to make up one on your own.


ITIL

Using ITIL to Improve Application Support: Meaningful Service Level Agreements (Part 2)PRESENTED BY: NICK SPANOS

ITIL provides an industry recognized set of standards for bringing process consistency and measureable im-provements to your IT Maintenance and Support services. This webinar is the second in the ITIL for Appli-cation Support series. During this webinar, we will review how ITIL’s Service Level Management practices can be used to develop measure-able SLAs that are meaningful to the Application Support function.


ITIL

Using ITIL Service Management to Reduce Business Application Software Incidents (Part 3)PRESENTED BY: NICK SPANOS

ITIL provides an industry recognized set of standards for bringing process consistency and measureable im-provements to your IT Maintenance and Support services. This webinar is the third in the ITIL for Application Support series. During this webinar, we will review how ITIL’s Incident Management and Problem Manage-ment practices can be used to meet these Application Support challeng-es.


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OFFSHORE & OUTSOURCING


Communication in Global and Distributed TeamsPRESENTED BY: RICK BRENNER

The people of virtual teams are dispersed geographically, they meet infrequently or never, and they might even come from different cultures. And these three factors conspire to make what’s usually easy, diffi cult - and what’s usually diffi cult, impos-sible. In this webinar, Rick Brenner will help people who sponsor, lead or participate in virtual organizations better communicate within global and distributed teams.



Ethics in IT Outsourcing: Best Practices and Defi nition of a Working ModelPRESENTED BY: TANDY GOLD

This webinar with Tandy Gold will defi ne a model of applied ethics in the context of offshore outsourcing, and explore the current best practic-es as represented by certifi cations and other sources.


How to Effectively Lead a Global TeamPRESENTED BY: DAVE BRODERICK

In this webinar, we will present a framework for the successful global delivery of IT application services,

with an emphasis on how to effec-tively lead IT teams dispersed across different countries.



Planning for Outsourcing - Getting it Right from the StartPRESENTED BY: JOYCE STATZ

Outsourcing is commonly done to minimize cost. But is that always the right move? Is saving money the only reason? How can an organiza-tion decide which sourcing strategy is best for their business situation? In this webinar. Joyce Statz and Debbie Yedlin will discuss the basics of identifying a sourcing strategy and how to construct an argument for that strategy.



Successful Selection and Management of Software Development OutsourcingPRESENTED BY: PETER HILL

In this webinar Peter Hill will use a case study to demonstrate how software sizing and project history data can help achieve successful outsourcing outcomes.


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PROJECT MANAGEMENT & PMO


10 Considerations for Planning and Organizing IT ProjectsPRESENTED BY: DICK FAIRLEY

In this webinar, Dick Fairley presents 10 considerations for planning and organizing plan-driven and Agile software projects. Topics to be covered include continuous risk management and organizing proj-ects for distributed teams.



15 Tips for Speeding Up Your ProjectPRESENTED BY: JOHANNA ROTHMAN

Is your project plodding along? In this webinar, Johanna Rothman shares 15 tips on how to start projects faster, how to steer proj-ects faster to the end, and how to avoid the it-never-ends syndrome. These tips will help you change your sweet spot for starting and fi nishing projects.



21 Project Management Success TipsPRESENTED BY: DR. KARL WIEGERS

In this webinar, Karl Wiegers shares 21 tips for project management success. They include 4 suggestions for laying the foundation for project success, 6 for planning the work, 7 for estimating the project, 3 for tracking your progress, and 1 tip for learning for the future. Keep these tips in mind as guidelines for suc-cess on your next project!



3 Leadership Competencies Every Project Manager NeedsPRESENTED BY: JACK FERRARO

How can you achieve and measure project management excellence? If you can’t measure it, are you at risk of becoming irrelevant? This webi-nar by Jack Ferraro examines these questions as well as current meth-ods for developing competency. He presents bold ideas for what practi-tioners of project management must focus on to raise the performance bar and avoid becoming extinct!



A Practical Guide to Catastrophe Disentanglement: Getting Projects Back on TrackPRESENTED BY: ELLI BENNATAN

This webinar with Elli Bennatan presents a ten-step process to dis-entangle a software project catastro-phe and get it back on track. The webinar includes the material from the fi rst Catastrophe Disentangle-ment webinar on May 5th, without the background and theory, but with additional practical guidelines and tips for implementation.



Avoiding the 90% Syndrome: Why Status Reports are Often Wrong and What You Can do About itPRESENTED BY: GARY GACK

The Boss: “So, how are we doing? What’s the status?” The PM: “Well, we’re feeling pretty good about our progress. We’re about 90% there.” A week later…. The Boss: “So, how are we doing? What’s the status?” The PM: “Well, we found a couple of problems, but they’re almost fi xed. We’re real close to 90% done.” Another week later… The Boss: “So, how are we doing? What’s the status?” The PM: “Uh… we found a couple more unexpected issues.” Does this sound familiar? In this we-binar with Gary Gack, we’ll explore

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the causes of and remedies for this syndrome.



Becoming a Pragmatic Project Manager: Lessons Learned in Project ManagementPRESENTED BY: JOHANNA ROTHMAN

Pragmatic project managers have a few tricks up their sleeves. In this webinar, Johanna Rothman will dis-cuss several of the less-used tricks that pragmatic project managers can employ to succeed with their proj-ects and steer them to a successful conclusion.



Building a Powerful Project Leadership TeamPRESENTED BY: PAUL GLEN

Technical and business groups have famously tense relationships and project managers frequently fi nd themselves in a mediating role. This webinar with Paul Glen will explore why it is all so diffi cult and what you can do about it.



Business Driven PMO Success StoriesPRESENTED BY: MARK PERRY

In this webinar, the author of “Busi-ness Driven PMO Success Stories” explains the concept of PMO Acu-

men and presents research fi ndings on the top 5 mistakes that PMOs make.



Capers Jones on Software Project ManagementPRESENTED BY: CAPERS JONES

This webinar presentation by Ca-pers Jones discusses the essential skills for successful software project management. These skills include sizing, estimating, schedule plan-ning, staffi ng, budgeting, tracking, measurement, change control, and quality control.



Changes to PMBoK®’s 4th EditionPRESENTED BY: SCOTT FABEL

In this webinar, you will learn about key changes to PMI’s new edition of the Project Management Body of Knowledge (PMBOK®). In addition to learning about the changes to the Project Management processes, you will learn how to distinguish between what is in the Project Management Plan and what Project Documents are. You will gain a clearer picture of how the Project Charter differs from the Scope Statement and you will learn a new Earned Value calcula-tion: the To-Complete Performance Index (TCPI).



Changes to the 5th Edition of the PMBoK® GuidePRESENTED BY: SCOTT FABEL

Have you heard? PMI® has released its latest edition of the PMBOK® Guide, the 5th Edition! In this webi-nar, you will learn about key changes to the new edition of the Guide to the Project Management Body of Knowledge (PMBOK® Guide). First, you will learn about the changes to the Knowledge Areas, which includes the introduction of a new Knowledge Area: Project Stakehold-er Management. Second, you will learn about the changes that were made to transform the 42 Project Management Processes from the 4th Edition to the 47 Project Manage-ment Processes in the 5th Edition. Third, you will learn about the 5th Edition’s alignment with the DIKW (Data, Information, Knowledge, and Wisdom) model used in the fi eld of Knowledge Management. Finally, you will learn how the 5th Edition addresses the practices of Agile Project Management methodologies.



Critical First Steps Toward An Effective IT Risk PracticePRESENTED BY: CARL PRITCHARD

IT projects are rich with risk, yet we are afraid to talk about it. In this webinar, Carl Pritchard provides practical perspective on how to get your team to openly identify their concerns. He looks at how to bring consistency into the risk conversa-tion by building simple guidelines to

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clarify the differences between high, low and medium risks.



Earning PMIs Program Management Professional Certifi cationPRESENTED BY: JOSEPH PHILLIPS

This webinar with Joseph Phillips will defi ne program management and project management, explore the three themes of program man-agement, introduce PMI’s “Guide to the Project Management Body of Knowledge” and PMI’s “Standard for Program Management,” discuss PMI and their certifi cation program, iden-tify the qualifi cations for the PMP certifi cation, and review the PMP certifi cation process and associated costs.



Everything You Ever Wanted to Know About Project Management Professional Certifi cationPRESENTED BY: JIM STEWART

There are many myths and misun-derstandings about getting the Proj-ect Management Professional (PMP) certifi cation. In this webinar, Jim Stewart will lay out the facts about what is involved in it. We will cover such things as cost, how much ex-perience you need, how diffi cult the test really is, the pros and cons of different study methods and how to

maintain your certifi cation after you receive it.



Finish Projects On-Time by Leveraging a Secret Internet Community PRESENTED BY: DAVID GRITZ

Crowd-sourcing has opened the fl oodgates to people who are willing to help you do your job better and faster. In this webinar, you will learn how online communities can im-prove your productivity and project success rates.



How to Be Productively Disruptive in a Crazy World!PRESENTED BY: RAJ KAPUR

Managers know that they live in a place best described as a crazy world. It’s a world where expecta-tions are off the charts, requirements are vague, commitments are tenu-ous, strategic priorities shift as often as a race car, and responsibility is given with marginal authority. What do most managers do? They unwit-tingly jump into the chasm and hope the rope holds. This webinar with Raj Kapur gets you out of your profes-sional comfort zone, challenges you, creates spirited dialogue, and em-powers you to be a more sought-af-ter manager. This thought provoking session is designed to deliver major attitude adjustments and strong recommendations for conduct that will enable you, in your diffi cult role,

to make a few waves and become productive.



How to Put Your Best Project Manager on Every IT ProjectPRESENTED BY: PETER LECHNER

In this webinar, Peter Lechner will explain how Automated Project Offi ce (APO) can strengthen gov-ernance, increase visibility, and provide greater insight and control.



How to Start Your Self-Directed Leadership JourneyPRESENTED BY: JACK FERRARO

This webinar explains why self-di-rected learning is necessary for project managers who desire to development superior leadership ca-pability. Attendees will learn to build upon their strengths and reduce the power of their weaknesses.



Is it Alive? Read the Project Vital SignsPRESENTED BY: RAJ KAPUR

Everybody’s reading the vital signs of their systems: pilots, surgeons, mechanics, and money managers. Every industry has its method of checks and counter-checks to en-sure successful completion of their projects—except us! Many project managers do use a metric known as “percent complete,” which is an


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insidious vital sign at best. To aid project managers in this arena, this webinar with Raj Kapur will discuss a highly effective eighteen-point plan for monitoring project vital signs. In the same way as a physician mon-itors the vital signs of a patient, so project managers can use project vital signs to assume direct respon-sibility for monitoring, reporting, and taking action to correct project management problems. Failure to do so will prevent decision-makers from taking timely actions, forcing emer-gency teams to be called in to per-form crisis management on projects that may already be comatose.



IT Project Management – How Green is Your Valley?PRESENTED BY: DAVID SHIRLEY

In this webinar, Rich Maltzman and Dave Shirley will discuss techniques to help IT project managers “green up”. We will also examine compa-nies that are at the top of their game when it comes to green IT.



Leadership Competencies: Getting More Out of Your PMPPRESENTED BY: JACK FERRARO

You are a hardworking software project manager. You have your requirements, design, testing plans, even a risk response plan, commu-nications plan, resource histogram, schedule with 5,000 tasks, and a critical path. So how do you deter-

mine if it is you or your client that’s blocking progress? How can you really achieve project management excellence? How do you measure it? If you can’t, are you at risk of be-coming irrelevant? This webinar with Jack Ferraro examines these ques-tions as well as current methods for developing the kind of competen-cy that really matters. It presents bold ideas for what practitioners of project management must focus on to raise the performance bar and to avoid the risk of becoming extinct!



Leadership: Cracking the Code for Today’s Project ManagersPRESENTED BY: SCOTT STRIBRNY

What makes a great project lead-er? This webinar begins to answer this question by presenting a proj-ect management relevant fi ve-rule framework to apply in real life. The speaker will discuss seven principles that guide effective project leaders, and will explore the short-term orien-tation of leadership, with examples for day-to-day action,as well as the long-term orientation of leadership (for example, how the great project manager must also be a human cap-ital developer and a strategist). As project managers reach more senior levels in the organization, they must become profi cient in all of these areas.



Lean Project ManagementPRESENTED BY: NICK SPANOS

This webinar with Nick Spanos discusses how we can apply Lean concepts to project management to reduce costs while improving quality and value to the business.



Maximizing Project Success with Concrete Scope ManagementPRESENTED BY: CAROL DEKKERS

Through concrete scope manage-ment processes, IT project manag-ers can learn proven approaches that measure the size of software projects, streamline requirements management, and impose solid change management controls to keep projects on time and on bud-get. In this webinar with Carol Dek-kers, you will learn approaches used around the world that have dramat-ically increased the success on IT projects by trained scope managers.



Negotiating With a Project SponsorPRESENTED BY: RANDY ENGLUND

In this webinar, you will observe the good, the bad, and the ugly about what happens - or should hap-pen - during negotiations. You will appreciate how negotiating skills dramatically enhance your ability to obtain effective sponsorship and to sustain sponsorship support all the way through to project success.


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You will learn that everything about a project is negotiable and that a project leader needs to be a skilled negotiator. We will review basic negotiation principles, including how to use the four basic forces in every negotiation.



NLP for Project ManagersPRESENTED BY: PETER PARKES

In this webinar, Peter Parkes will give an overview of the application of NLP to project management, and show how it can be used to help us achieve mastery by modelling the behaviours of those who excel.



Planning and Tracking a Software ProjectPRESENTED BY: BOB GALEN

This webinar by Bob Galen speaks to techniques and approaches for planning and tracking software projects successfully. It will examine the patterns of too fi ne granularity planning, too high level planning, tracking at too fi ne a level, and missing important details. In the end, Bob will outline a set of planning heuristics for good planning within a software development effort.



Practical Project InitiationPRESENTED BY: DR. KARL WIEGERS

This webinar by Dr. Karl Wiegers de-scribes 13 actions that lay the foun-dation for a successful project. Every software project will benefi t from thoughtfully applying the project initiation practices described by Dr. Wiegers in this webinar. Attending to these 13 critical activities when launching a project will separate success from failure.



Project Management Isn’t Enough: Essentials of Effective SponsorshipPRESENTED BY: PAYSON HALL

In this webinar, Payson Hall explains why there are limits to what project management practices can do for an organization that lacks effective sponsorship. Sponsors establish project goals and organizational pri-orities, thereby setting a context for project management. Sponsorship is essential for project success - yet poorly understood in some quarters and often diffi cult to secure.



Project Management LeadershipPRESENTED BY: SUSANNE MADSEN

In this fast-paced webinar Susanne Madsen will discuss the differences between management and leader-

ship. She will present a number of strategies for how project managers can become leaders who have real impact and control, and who can lead their team to success through their vision and engagement.



Project Management Lessons Learned From The MoviesPRESENTED BY: TONY CRAWFORD

Many of the most popular movies that Hollywood has produced, such as Titanic, Groundhog Day, Apollo 13 and The Wizard of Oz, provide valuable project management les-sons that can and should be applied to all projects. In this webinar, we will discover what can be learned from each of these classics.



Project Management Methodology: 6 Activities for Successful Introduction and UsePRESENTED BY: GERARD HILL

An effective methodology solu-tion will distinctly increase project management capability and even improve business performance when properly implemented. This webinar with Gerard Hill will provide par-ticipants with an examination of 6 prominent activities that will infl u-ence the success of methodology


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introduction as well as its use within your organization.



Putting Your Best PM on Every Project: Virtualizing “Management by Walking Around”PRESENTED BY: MATTHEW PETERS

In this webinar, Matthew Peters will explain how Automated Proj-ect Offi ce (APO) can strengthen governance, increase visibility, and provide greater insight and control.



Resource Planning and Management: Job One for Software Project ManagersPRESENTED BY: ARLENE MINKIEWICZ

This webinar with Arlene Minkiewicz discusses bad project planning – why it happens, how it happens, and how it can negatively impact the health of the business. It then dis-cusses techniques, processes and a strategy to help project managers turn this trend around.



Root Cause Analysis: When and How to Make it EffectivePRESENTED BY: DR. BRAD CLARK

Schedule slippage is an unfortu-nate reality during many complex software development projects. And while one instance of slippage may be tolerated, repeated surpris-es are an entirely different matter. In this webinar, Dr. Brad Clark will discuss an approach to fi nding the root-causes of schedule slippage.



Schedule GamesPRESENTED BY: JOHANNA ROTHMAN

Are your schedules off as soon as you create them? Does your man-agement expect you to meet im-possible deadlines? Have you ever been surprised by how long tasks took to complete? If you answer yes to any of these questions, chances are someone in your organization is playing schedule games. There are many different schedule games, but they all have similar results: the proj-ect team is behind the eight ball. In this webinar with Johanna Rothman, we will look at how to recognize the signs of schedule games, how to address the underlying problems, and how to change the rules.



Seven Habits of Highly Successful Software TeamsPRESENTED BY: KURT BITTNER

There are attitudes and habits that are common to every successful software team. In this webinar Kurt Bittner examines seven of the most important habits. These habits include delivering the right working solution, mitigating risk, providing measurable results, advancing the solution in deliberate steps, eliminat-ing fear of failure, planning adaptive-ly, and staying honest about status, progress, risks and issues.



Six Dimensions of Project Team MotivationPRESENTED BY: SCOTT FABEL

Although there are many ways in which to keep a project team moti-vated, there are six dimensions that always seem to be present in the most highly motivated teams. In this webinar, you will learn what those six dimensions are and how you can ensure that they are present on your project teams.



Sources of Project Failure: Leaders and ManagersPRESENTED BY: STEPHEN COHEN

During this webinar, Stephen Cohen will dive into the role that leadership and management play in causing and resolving failing projects. Mr. Cohen will include examples of


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practices applied during some of the most diffi cult real world circum-stances and will drill into why they were more successful than prior, less Agile, efforts.



Summitting Mt. Kilimanjaro: A Project Management Case StudyPRESENTED BY: KERRY WILLS

In this webinar, Kerry Wills will compare his recent ascent of Mt. Kilimanjaro to the adventure of man-aging a typical project.



Taking the Creep out of Scope Creep: Managing Project ScopePRESENTED BY: JANET RUSSAC

This webinar with Janet Russac will assist participants in learning how better to determine the scope of a project, identify and manage chang-es to the scope, and involve the cus-tomer in decision making in regards to the change in scope.



That’s an Elephant Over There (and Other Uncomfortable Project Truths)PRESENTED BY: FIONA CHARLES

Testers, project managers, and con-sultants are all paid to tell the truth as they see it. But what is an evident fact to them may be unwelcome news to those in power. In this we-binar, Fiona Charles shares practical strategies and tips for delivering signifi cant messages successfully.



The Evolution of a Project Manager into a Project LeaderPRESENTED BY: KERRY WILLS

The makeup of projects today are changing and therefore the skills needed by Project Managers must also evolve. This webinar by Kerry Wills explores these trends and sug-gests techniques for evolving from a Project Manager to a Project Leader.



The Professional Certifi ed Scope Manager (CSM): a New IT Job RolePRESENTED BY: CAROL DEKKERS

Scope management creates a level playing fi eld for customers and suppliers and facilitates an equitable contracting and payment arrange-

ment that is fl exible enough to allow for customer driven scope changes while providing payment for work completed by the software supplier. In this webinar, Carol Dekkers dis-cusses how software development programs and projects are gaining remarkable benefi ts based on scope management best practices.



The Project Management Offi ce: A Business SolutionPRESENTED BY: GERARD HILL

This webinar by Gerard Hill will pro-vide participants with an overview for establishing an effective PMO. Gerard will fi rst consider the purpose for a PMO, and align that to a com-petency continuum that describes fi ve stages of PMO. Gerard will also offer insight into the roles and re-sponsibilities inherent to a PMO and will outline recommended steps for successful PMO implementation.



Three Leadership Competencies Every Project Manager NeedsPRESENTED BY: JACK FERRARO

In this webinar with Jack Ferraro, we will explore three critical leadership competencies that project managers must be aware of to manage com-plex software projects and ascend to true Project Leadership.



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Three Myths that Kill ProjectsPRESENTED BY: JORGE BORIA

In this webinar with Jorge Boria, you will learn about the three myths that kill projects, why they kill projects, and how to avoid them.


PROJECT RISK MANAGEMENT


Advanced Project Risk ManagementPRESENTED BY: SCOTT FABEL

In this webinar, we will focus on the key skills from PMI’s Practice Stan-dard for Project Risk Management that will help you to identify, analyze, and control the risks on your project.



Application Knowledge Capture - A Method for Capturing Critical IT KnowledgePRESENTED BY: NICK SPANOS

The baby boomers are retiring and critical IT application knowledge is moving off-shore at an ever increas-ing rate. The work force is more mobile now than it has ever been. The IT industry is experiencing an unprecedented “Brain Drain” partic-ularly within the application support environment. Who is going to be left behind to mind the store? Where will all the application support knowl-edge go that has been accumulated

over many years? Nick Spanos, Senior Consultant at CAI, will outline a methodology for capturing such knowledge before it is too late.



Application Knowledge Capture: A Method for Preventing the Loss of Critical IT KnowledgePRESENTED BY: BOB ANDERSON

The baby boomers are retiring faster than ever, critical IT application knowledge is moving off-shore at an increasing rate, and the work force is more mobile now than ever before. Who is going to be left behind to mind the store? This webinar by Bob Anderson will outline a methodology for capturing such knowledge before it is too late.



Data Collection for Risk Identifi cationPRESENTED BY: MATTHEW PETERS

In this webinar, Matt Peters covers methods for collecting risk-oriented data and introduces technologies to support your data collection and analysis effort.



Early Warning Signs of IT Failure: The Four Horsemen of DoomPRESENTED BY: CAPERS JONES

The mastery of risk distinguishes modern times from the past. By un-derstanding and measuring risks and their consequences, the future was no longer perceived to be a whim of the gods and humans were thereby empowered to transform their world. Despite the fact that IT deals with “modern” technologies, IT project management has a rather poor track record in the mastery of risks. Standish Group reminds us year after year that about 20% of IT proj-ects are cancelled before completion and less than a third are fi nished on time and within-budget with expect-ed functionality. If the discussion is limited to larger and therefore riskier projects of 10,000 function points or more, Capers Jones points out that the cancellation rate more than doubles. The bankruptcy of $5 billion FoxMeyer Drugs, Hershey’s inability to ship candy before Halloween, the Denver Airport, and perennial failures at FAA are only a few of the glaring examples of the signifi cant impact of failed and troubled IT projects.



How to Avoid Loss of Knowledge Precision in Risk AnalysisPRESENTED BY: RILEY RICE

In this webinar, Riley Rice discusses the difference between quantitative and qualitative risk management techniques and explains how,

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contrary to conventional wisdom, quantitative risk management tech-niques will cost you no more than the mathematically and operationally inferior qualitative counterparts.



Managing the Black Hole: The Executive’s Guide to Software Project RiskPRESENTED BY: GARY GACK

In this webinar, Computer Aid Uni-versity (CAI-U) hosts a book discus-sion on “Managing the Black Hole: The Executive’s Guide to Software Project Risk” with author Gary Gack. More and more businesses and government agencies are fi nding software and IT to be crucial to their success and effi ciency. This increased reliance is revealing many shortcomings in the way that soft-ware projects are managed. This book examines the root causes of project failure - the “Seven Deadly Sins” - and provides a non-technical introduction to a range of proven remedies (the “Five Redeeming Vir-tues”). The ideas in this book will en-able any organization to join the elite few who have taken these lessons to heart. In this webcast, we will briefl y discuss the book and how Gary’s comprehensive training is uniquely suited to your needs.



Measuring Process Risk for Early Insights into Software SafetyPRESENTED BY: DON ESTES

This webinar with Don Estes ex-plains how formal complexity and hubris are the root causes of legacy modernization failures, and how to overcome them with technology, methodology or both.



Minimizing Risk When Investing in Technology-Based InitiativesPRESENTED BY: LOUIS POULIN

This webinar by Louis Poulin ex-plains how risk inherent to initiatives calling on engineering and technical development is analyzed, and how such analyses can go a long way in helping investors take advantage of promising opportunities, while pro-viding early detection and warning of decreased performance.



Of Course We Elicit Requirements. We Interview EveryonePRESENTED BY: JORGE BORIA

In this webinar, Jorge Boria will introduce a comprehensive process for the requirements stage. He will explain how the type and magnitude of risk should guide your process

and will present rules for diminishing risk.



Practical Approaches to Managing Risk in OutsourcingPRESENTED BY: WAYNE WEILL

The reality of outsourcing has not always lived up to the hype. Such partially-fulfi lled promises should motivate all outsourcing inclined companies to get back to basics with pragmatic approaches to contracting and relationship man-agement. In this webinar, Wayne Weill will discuss how you can better manage outsourcing relationships while mitigating the risk of the unex-pected.



Risks in IT Projects PRESENTED BY: TOBIAS KUIPERS

The average software project has a risk of failure of more than 30%. Yet we continue to invest in software projects. With our decade worth of experience in assessing and moni-toring software development proj-ects, we have learned that a number of specifi c factors infl uence the projects successful outcome dispro-portionately. Apart from well known factors such as team sizes that are too large, and schedules which are too tight, project organization and the software architecture of the de-veloped solution contribute strongly to the chance of success. In this we-binar, we will explore a method that can be used to identify and mitigate your project risk


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Sizing, Cost, Schedule and Risk for Software: A 10 Step ProcessPRESENTED BY: DANIEL GALORATH

In this webinar, Dan Galorath will show how to properly estimate and plan costs, schedules, risks, and resources. A complete method for developing project estimates and plans will be provided.



Speaking the Language of RiskPRESENTED BY: CARL PRITCHARD

It’s challenging to get individuals together when it comes to risk management, since people have so many different interpretations of what it means. Parties to the pro-cess will have a much higher proba-bility of success if they can establish a common language and a common understanding. In this webinar, Carl Pritchard will explain how to create a shared risk management vocabulary.



Straightforward Risk Management for Projects That You Can do NowPRESENTED BY: NEIL POTTER

Risk management is comparable to preventive health care or insurance for your project. It involves iden-tifying potential problems (risks), analyzing those risks, planning to manage them, and reviewing them. This webinar with Neil Potter and

Mary Sakry will step you through a straightforward risk process for assessing and managing risks that you can perform immediately with your team.



The First Five Traits of Risk Management ExcellencePRESENTED BY: CARL PRITCHARD

In this webinar, Carl Pritchard examines the fi rst fi ve critical traits possessed by those who are truly or-ganizationally ready and effective as risk managers. And for those who aren’t? He walks down the path of how to improve on those traits and join the cadre of those who manage risk effectively.



The High Probability of Extremely Low-Probability EventsPRESENTED BY: RILEY RICE

Risk managers keep their jobs under control by deciding which risks are worth tracking. In most cases, any risk having an extremely low proba-bility is excluded from their list. But extremely low-probability events happen every day. This webinar with Riley Rice will show you the math-ematical realities behind such low probability events and illustrate with real-world examples.



The Omen of Project Failure PRESENTED BY: LOUIS POULIN

In this webinar, we will step you through a project case study in which the results of a risk assess-ment predicting high likelihood of failure were ignored.



The Organizational Politics of Risk ManagementPRESENTED BY: RICK BRENNER

In this webinar, Rick Brenner will examine six fundamental principles that will teach you how to control how organizational politics impacts your risk management efforts.



The Race to the South Pole: Lessons in Risk Management for LeadersPRESENTED BY: RICK BRENNER

In 1911, Roald Amundsen reached the South Pole. 35 days later, Robert Scott followed. Amundsen’s party returned to base but Scott’s par-ty perished. In this webinar, Rick Brenner uses the history of this event to explore important lessons about managing risk.


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The Risk Management Plan... REALLY!PRESENTED BY: CARL PRITCHARD

Each project should have a risk management plan—a roadmap that outlines how an organization will cope with risk and deal with the vagaries that occur along the way. In this webinar, Carl Pritchard discuss-es the most vital elements of such a plan: risk statement formats, toler-ances and thresholds, escalation processes and procedures, review cycles, and risk ownership policies.



The Software Baby Boomer RiskPRESENTED BY: DR. TOM LOVE

The computer industry expanded just as the “baby boomers” entered the workforce. How many enterprise systems are now critically dependent upon these Boomers to maintain those systems? If your organization is critically dependent, what can you do to ameliorate this risk? In this we-binar, Dr. Tom Love will discuss the Boomer risk and explore the ques-tions that need to be answered.

Presented By: 1:04


The Top 10 Risks that Threaten Project Portfolio Management SuccessPRESENTED BY: MARK PERRY

This webinar with Mark Perry pro-vides a business-driven approach to project portfolio management that features a short case example fol-lowed by a list and discussion of the top ten risks that threaten the suc-cessful implementation and adoption of project portfolio management.



Titanic Risk: 101 Years Later and It Still MattersPRESENTED BY: CARL PRITCHARD

Using the epic tragedy of the Titanic as a backdrop, Carl Pritchard (PMP, PMI-RMP) explores the interactive nature of risks and why a single threat normally doesn’t doom a proj-ect to failure.



Types of Risks on IT Projects, and How to MitigatePRESENTED BY: MICHAEL BRAGEN

In this webinar, we will examine types and sources of risks found in different IT projects. You will gain an understanding of the foundations of risk control and mitigation, start-ing with how to evaluate the most

signifi cant contributing factors, and prioritize means of addressing them.



Unintended Consequences of MeasurementPRESENTED BY: RILEY RICE

In this webinar, Riley Rice will explain the mathematical realities behind highly probable low-probability events.



Using Decision Tables and Decision Trees for Quantitative Risk AnalysisPRESENTED BY: SCOTT FABEL

In this webinar with Scott Fabel, you will learn how to create Deci-sion Tables and Decision Trees to assess the true impact of risks on your projects. You will also be able to determine how to best respond to these risks.



Welcome to the Land (and Brand!) of RiskPRESENTED BY: CARL PRITCHARD

In this webinar, Carl Pritchard talks about steps that you can take to integrate your day-to-day risk man-agement practices with your overall project brand.


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SOFTWARE PROCESS IMPROVEMENT


10 Traps to Avoid in Software Process ImprovementPRESENTED BY: DR. KARL WIEGERS

This webinar by Dr. Karl Wiegers of Process Impact describes 10 common traps that can undermine a software process improvement pro-gram. The symptoms of each trap are described, along with several suggested strategies for preventing and dealing with the trap.



A Comparative Analysis of Process Maturity Level and QualityPRESENTED BY: LOUIS POULIN

This webinar with Louis Poulin addresses anomalies detected in 40 comprehensive appraisals conduct-ed within organizations that were developing information technology products and services. The ap-praisals spanned companies from Europe, North America and South America over the course of 10 years.



Appraisals and CMMI Gotchas - Lessons in CMMI Use and Appraisal PreparationPRESENTED BY: NEIL POTTER

You’re thinking about using the CMMI or conducting an apprais-al and arriving at Maturity Level X soon? In this webinar, Neil Potter and Mary Sakry share lessons learned that can help you spend your efforts well while avoiding com-mon pitfalls and hazards. This talk is for those using the CMMI, burned out from the CMMI, or facing an appraisal soon.



Axiomatic Design Applied to IT Process DevelopmentPRESENTED BY: BILL BENTLEY

This webinar with Bill Bentley will ex-plain how Axiomatic Design (AOD), a highly structured framework of requirements modeling, can be ap-plied to the design of IT processes. The goal of AOD is to design nearly perfect systems that meet clearly defi ned functional requirements in a way that avoids costly rework.



Boosting Performance in Small Organizations with the CMMIPRESENTED BY: DAVID WALKER

If you don’t think the CMMI can scale to small organizations, then you must attend this webinar. David Walker will lead you through an anal-ysis of the important environmental parameters, innovative and proven strategies, and lessons learned in applying the CMMI in small software development organizations.



CMMI for ServicesPRESENTED BY: JORGE BORIA

In this webinar, Jorge Boria will dis-cuss the newest model in the CMMI constellation: the CMMI for Services (CMMI-SVC). The CMMI-SVC allows you to rethink your process improve-ment program from the perspective of service delivery, service continuity, incident resolution and prevention, capacity and availability manage-ment and other proven practices that will enhance your productivity and push your business forward.


SOFTWARE PROCESS IMPROVEMENTSpring 2014 Catalog of PDU Accredited Webinars

49www.ITMPI.org


Comparing Scrum and CMMI: How They Can Work TogetherPRESENTED BY: NEIL POTTER

If you are a software engineer or IT professional, your group has very likely shown a strong interest in re-ducing costs, improving quality and increasing productivity. Your group might also have looked at various pre-packaged frameworks, such as Agile (e.g., Scrum and Extreme Pro-gramming), CMMI and Six Sigma. At fi rst glance, each of these frame-works might look at odds with each other, making it diffi cult to use two or more. However, each framework can be implemented successfully, depending on how much care is placed on its implementation. In this webinar with Neil Potter, CMMI and Scrum are compared and explored, since they are two commonly used frameworks - frameworks that groups often struggle with when using together.



Delivering Successful Projects with TSP and Six Sigma: A Practical ApproachPRESENTED BY: MUKESH JAIN

In this webinar, Mukesh Jain talks about his experiences delivering successful projects using TSP and Six Sigma.



Do’s and Don’ts of Process ImprovementPRESENTED BY: PAT O’TOOLE

This webinar with Pat O’Toole pro-vides practical advice that will help attendees invigorate their process improvement programs. Blend-ing real world examples, practical advice, and humorous analogies, participants will learn to think more robustly about their approach to pro-cess improvement, and apply proven approaches that they can implement immediately upon their return.



Dr. Howard Rubin on Technology Economics and the Importance of Software ProcessPRESENTED BY: DR. HOWARD RUBIN

This webinar will focus on the results of more than 10 years of multi-faceted data collection and analysis with regard to the intensity of technology spending worldwide in the public and private sectors and its impact/relationship to business performance. In this context new benchmarking methods focused on business-based sizing of technolo-gy assets, P&L linked metrics, and Technology Cost of Goods will be discussed along with new process models for integrating benchmarking as a continuous “market data feed” into management processes.



Getting Performance from Process ImprovementPRESENTED BY: MICHAEL WEST

This webinar with Michael West ad-dresses connections between pro-cess improvement and performance improvement. You will learn how to leverage process improvement efforts to optimize organizational performance.



If You Build It, Will They Come?PRESENTED BY: JORGE BORIA

In this webinar with Jorge Boria you will learn to recognize the four vari-ables that are germane to planning a process improvement transition, and how they work.



IT Processes That Are Easy to Analyze and ImprovePRESENTED BY: BILL BENTLEY

This webinar with Bill Bentley will illustrate some IT process examples which lend themselves to easy pro-cess improvement efforts. Examples of how similar projects were con-ducted will be provided.


Spring 2014 Catalog of PDU Accredited WebinarsSOFTWARE PROCESS IMPROVEMENT

50 www.ITMPI.org


Lean Six Sigma Simplifi edPRESENTED BY: JAY ARTHUR

You don’t need to be a Black Belt in statistical methods to start mak-ing big gains with Six Sigma. In this webinar, you will learn the essen-tial concepts, methods, and tools of Lean Six Sigma. Presenter Jay Arthur will guide you through the session and will explain how a small handful of tools and methods have allowed him to save companies mil-lions and solve virtually all problems.



Lean Six Sigma, CMMI, and Agile Methods: Can They Co-Exist?PRESENTED BY: GARY GACK

Many organizations are challenged with integrating and leveraging industry standards and best practic-es, including Lean Six Sigma, Agile, PMBoK®, ITIL, and CMMI. In this webinar with Gary Gack, each of these process areas will be reviewed and connections between Lean Six Sigma and CMMI Goals and Prac-tices will be examined. A case study will be presented.



Maintain Your Success By Using the Best: Using CMMI & ITIL to Become Excellent at Maintenance and SupportPRESENTED BY: DR. LARRY DRIBIN

CMMI and ITIL can be used together to improve maintenance and support activities. In this webinar with Dr. Larry Dribin, you will learn how the integration of the CMMI and ITIL can provide an excellent process foun-dation to guide the maintenance and support organizations to improve their performance and achieve IT Excellence.



Making CMMI and Process Improvement UsefulPRESENTED BY: NEIL POTTER

Many organizations try to improve their quality and productivity by es-tablishing a company-wide process improvement program. These pro-grams often result in large amounts of process documents, which eventually become a burden or are ignored completely. In many cas-es, the organization is left with very little benefi t to show for its efforts. Several improvement models and standards exist that can save you much time, such as the Software Engineering Institute (SEI) Capability Maturity Model Integrated (CMMI), Six Sigma, Lean and ISO9001. This webinar with Neil Potter shows how

to keep the use of such published improvement frameworks focused on running the business. The webi-nar is geared towards senior man-agers, project or program managers, and process improvement coaches.



Objective Driven Software Process ImprovementPRESENTED BY: DR. CHRISTOF EBERT

In order to get necessary buy-in, management support and budget approval, CMMI-based process improvement must be managed as a project with tangible short-term results. This webinar by Dr. Christof Ebert will demonstrate how to set up and drive a process improvement program with business goals and concrete development challenges while opportunistically using con-tinuous representation to deliver incremental value.



Performance Improvement for Excellence and ImprovementPRESENTED BY: DR. LARRY DRIBIN

In this webinar, Dr. Larry Dribin will describe an Agile Lean approach to process improvement that improves the organization’s performance and provides an excellent foundation for innovation.


SOFTWARE PROCESS IMPROVEMENTSpring 2014 Catalog of PDU Accredited Webinars

51www.ITMPI.org


Process Improvement in a Multi-Model WorldPRESENTED BY: TOM CAGLEY

Model based process improvement typically has centered on a single model or framework to control soft-ware process improvement. Process improvement has matured, however, to where the span of control needs to be extended and more than one model used (e.g. CMMI and ISO). This webinar with Tom Cagley will discuss how to manage process im-provement in a complex, multi-mod-el environment.



Return on Process (ROP): Getting Real Performance Results from Process ImprovementPRESENTED BY: MICHAEL WEST

Many enterprises continue investing in process improvement but cannot tell you how they are benefi tting from it. In this webinar with Michael West, you will learn how to measure the “return on process” (ROP) so that your process improvement efforts remain viable and valuable business pursuits.



To Survive, Get to Process Level 5PRESENTED BY: DR. LARRY DRIBIN

How can a business compete glob-ally if its IT organization does not operate at a world class level? This webinar with Larry Dribin explores the need for IT organizations to pick up the pace to reach CMMI Level 5 and become ITIL & ISO9000 com-pliant. These IT improvements are needed to enable businesses to compete on a global basis.



Two Heads Are Better Than One: Pair ProgrammingPRESENTED BY: ARLO BELSHEE

Teams have succeeded without pairing. They have also succeeded without testing. Both practices just make it a lot easier. In this webinar, Arlo Belshee will help you learn why pairing works, how to tell good pairing from bad, and what you can do to improve your pairing. Most importantly, he will answer common questions and address common misconceptions.



Understanding Process Data PRESENTED BY: BILL BENTLEY

If you are tasked with improving part of your IT process, you need to have a good understanding of the data which is available to you. This we-binar with Bill Bentley will talk about

what you need to know about data to pull this off.



Using Process Throttling to Appropriately Apply Software Processes in Multiple EnvironmentsPRESENTED BY: CLAY NICKELS

In this webinar, Clay Nickels explains how project teams can identify processes that should be enhanced to address heightened risks on their projects.



When Best Practices Aren’t the Best ChoicePRESENTED BY: STEPHEN COHEN

This webinar with Stephen Cohen looks at the current state of “Best Practices” and presents a way to as-sess the value of individual practices on your projects.


Spring 2014 Catalog of PDU Accredited WebinarsSOFTWARE PROCESS IMPROVEMENT

52 www.ITMPI.org


Why I Don’t Care that You Had a CMMI Level 5 Rating!PRESENTED BY: TODD SCHRUBB

In this webinar, Todd Schrubb explains the two representations of CMMI levels and what the ratings mean - and do not mean - about vendors and their capabilities.


SOFTWARE PROJECT ESTIMATION


A Fool With A Tool: Improving Software Cost and Schedule EstimationPRESENTED BY: IAN BROWN

Purchasing an estimation tool will not necessarily improve your results, yet many organizations see this as a “silver bullet.” This webinar with Ian Brown will discuss some of the more typical challenges encountered in software estimation, the benefi ts and pitfalls of tool usage, and fi nally, strategies for improving software estimation within your own organi-zation.



Adding Realism to Software Project BiddingPRESENTED BY: ARLENE MINKIEWICZ

This webinar with Arlene Minkiewicz reviews the history of failed soft-ware development contracts. It provides compelling evidence of the importance of a credible estimation process for both the bidder and the evaluator and suggests strategies for dealing with situations when credible estimating is unrealistic. Finally, it recommends actions that all vendors and clients should employ when contracting development projects.




Are We Really That Bad? A Look at Software Estimation AccuracyPRESENTED BY: PETER HILL

In this webinar, we will conduct an analysis of 6000 software projects to reveal how good or bad we are, as an industry, at estimating. We will then offer practical steps you can take to determine how realistic your own estimates are.



Deception and Estimation: How We Fool OurselvesPRESENTED BY: LINDA RISING

Our estimates are best guesses, so we continually re-evaluate as we go, which is an Agile approach. In many

plan-driven development projects, people try to make the best esti-mates possible and use “scientifi c” approaches - all for naught. In this webinar, Linda Rising demonstrates how hard it is to see our poor esti-mating skills and describes how to avoid self-deception.



Establishing the ROI on SoftwarePRESENTED BY: DANIEL GALORATH

Software and IT systems can pro-vide a positive Return On Investment (ROI) and contribute signifi cantly to business value. Unfortunately, many systems never achieve this, due to over-optimistic benefi t assumptions and the underestimation of costs. This webinar with Dan Galorath explores how to more accurately estimate total ownership costs and benefi ts so that portfolio decisions can be optimized and IT can be transformed into a profi t center.



Estimation, Planning & Control Can Make the Difference Between Project Success and FailurePRESENTED BY: DANIEL GALORATH

This webinar with Dan Galorath covers estimation best practices, estimation process maturity, and examples of estimation, planning and control done right. Estimation process maturity will be discussed, along with the ROI of such practices.


SOFTWARE PROJECT ESTIMATIONSpring 2014 Catalog of PDU Accredited Webinars

53www.ITMPI.org


Estimation: Better Information, Better DecisionsPRESENTED BY: DAVID HERRON

In this webinar, David Herron will examine the information that is necessary to produce realistic esti-mates allowing for better and more informed decisions.



General Principles of Cost EstimationPRESENTED BY: DR. BRAD CLARK

Estimating the number of people and the amount of time it will take to develop software is an integral piece of effective project planning. In this webinar, Dr. Brad Clark will discuss various approaches to estimation, from the simple to the complex. The presentation will cover sizing and the impact that speeding up a project has on staffi ng requirements.



Introduction to Project EstimationPRESENTED BY: JANET RUSSAC

Are your projects on time and within budget? Is your estimating process providing you with detailed esti-mates that are accurate and reli-able? If you are like most software development organizations your response to these questions is ‘no’. Fortunately, the principles, practices and techniques used for proper esti-mating are well defi ned and relatively easy to learn. In this webinar, Janet

Russac will outline the basics of effective estimating.



Navigating the Minefi eld: Estimating Before RequirementsPRESENTED BY: CAROL DEKKERS

In this webinar, Carol Dekkers ex-plores what happens when project estimating moves back a phase – before requirements - and you are forced to develop estimates based on unknown requirements.



We Need it By October: What’s Your Estimate?PRESENTED BY: TIM LISTER

How do we properly estimate in a world where tradition declares that the deadline is set before require-ments are even known? In this webinar, Tim Lister will offer practical advice on dealing with this thorny issue. He will present strategies and tactics for project estimating and will describe his favorite estimating metric, the Estimating Quality Factor (EQF).

SOFTWARE QUALITY & TESTING


5 Lessons in Performance Load and Reliability TestingPRESENTED BY: REX BLACK

Performance, load, and reliability testing are big investments, so make that investment count by applying smart, proven techniques. These tests are hard to design, hard to run, and essential in today’s complex IT environments. In this webinar by Rex Black you’ll learn fi ve key do’s and don’t of performance, load, and reliability testing, all based on Rex’s 20 years of experience.



5 Testing Best PracticesPRESENTED BY: REX BLACK

In software testing, best practices include analytical risk-based testing strategies, clear test objectives, con-tinuous test process improvement, trained and certifi ed test teams, and intelligently distributed testing work. In this webinar, Rex Black will talk about what has worked for him and his clients over the past 25 years.


Spring 2014 Catalog of PDU Accredited WebinarsSOFTWARE PROJECT ESTIMATION

54 www.ITMPI.org


Apply QA Testing in an Agile Development MethodologyPRESENTED BY: JOE BURNS

The growing popularity of utilizing the Agile Development methodology to develop systems has changed the way software is tested. In this webinar, Joe Burns will discuss the appropriate approaches, artifacts, and metrics for successfully deliv-ering high quality products on time in an Agile methodology. Customer experiences and real world exam-ples will be included.



Book Discussion: Foundations of Software Testing: ISTQB Certifi cationPRESENTED BY: REX BLACK

Computer Aid University presents a book discussion on Foundations of Software Testing: ISTQB Certi-fi cation by Rex Black, “et al”. This book provides valuable insights on testing, especially for people who want to pass the ISTQB Founda-tion Level Exam. In six chapters, it discusses basic concepts of soft-ware testing, how testing fi ts into software projects, the use of reviews and other static techniques, pow-erful black-box and white-box test design concepts, test management, and testing tools. For exam can-didates, the book includes study aids, sample exam questions, a full-length practice examination, and tips on test certifi cation. Rex and the other authors are seasoned test professionals and developers of the

ISTQB Foundation syllabus itself. You can benefi t from their 100+ years of software testing experience by reading this book, and by taking the Foundation training we offer. We will briefl y discuss the book and how Rex Black’s comprehensive training is uniquely suited to your needs.



Book Discussion: Pragmatic Software TestingPRESENTED BY: REX BLACK

With the help of real-world examples integrated throughout the chapters, you’ll discover how to: analyze the risks to system quality, Allocate your testing effort appropriately based on the level of risk, choose the right testing strategies every time, design tests based on system’s expect-ed behavior (black box) or internal structure (white box), plan and per-form integration testing.



Exploring Test Driven Design: An Agile Development MethodologyPRESENTED BY: STAN SPOTTS

Test-Driven Design (TDD) is an Agile Development Methodology which espouses that tests should be writ-ten before application code is ac-tually produced (Test-First Design). In this webinar led by Stan Spotts, Chief Architect for CAI, you’ll get to explore the concepts of TDD and see how it is implemented in Mic-rosoft’s Visual Studio Team System and built-in unit testing capabilities, while learning how the concepts will

be valid in any development environ-ment.



Making Risk-Based Testing a RealityPRESENTED BY: FIONA CHARLES

Risk-based testing focuses test efforts on the system areas where defects could do the most harm. But when risk assessment is done by the wrong people, the strategy fails. This webinar with Fiona Charles describes a process that has worked in many organizations for making risk-based testing a practical reality.



Managing Software QualityPRESENTED BY: JANET RUSSAC

This webinar will focus on the quality aspect of the software deliverable and how the organization can design, implement and manage a quality management system for the software that they produce.



Modern Automated Testing ApproachesPRESENTED BY: MIKAEL LINDVALL

This webinar will take a look at dif-ferent tools and approaches that can be used for various types of auto-mated testing. This webinar will also discuss different best practices relat-ed to automate testing such as lay-ered testing, and it will provide many real-world concrete examples based on open source tools that help in automating the testing process.


SOFTWARE QUALITY & TESTINGSpring 2014 Catalog of PDU Accredited Webinars

55www.ITMPI.org


Practical QA Testing in a Confi gurable WorldPRESENTED BY: JOE BURNS

In this webinar, Joe Burns will walk you through the techniques and strategies for testing systems that make use of SOA architecture and commercial off-the-shelf (COTS) software.



Proactive Testing Puts Agile Test-Driven (and Other) Development on SteroidsPRESENTED BY: ROBIN GOLDSMITH

Agile eXtreme Programming (XP) test-driven development methods can speed delivery, cut costs and improve quality; but they often miss out on the far greater benefi ts possible through leveraging the Proactive Testing™ methodology. In this eye-opening webinar, Rob-in Goldsmith shows how practical low-overhead Proactive Testing techniques reveal many important test conditions that developers, users and even professional testers typically overlook.



Reducing the Costs of System TestingPRESENTED BY: NATHAN PETSCHENIK

In this webinar, Nathan Petschenik surveys techniques for reducing sys-tem testing costs including: off-shor-ing, automation, system testing

methodologies, using accountability studies to tune the performance of the system test team, and driving front-loaded quality on a project. In the end, Nathan’s focus is on how to drive better, higher quality software into the system test phase.



Risk Driven TestingPRESENTED BY: JORGE BORIA

Software organizations that want to maximize the yield of software test-ing fi nd that choosing the right test-ing strategy is hard, and that most testing managers are ill-prepared for this. This webinar with Jorge Boria is intended for software professionals who are responsible for defi ning the strategy and planning of the testing effort and for managing it through its life cycle.



Science-based Test Planning – Fewer Tests, Better CoveragePRESENTED BY: GARY GACK

Combinatorial test design minimiz-es the number of tests required to achieve a specifi ed level of coverage while reducing test costs by up to 40%. This webinar with Gary Gack will explain and illustrate this ap-proach.



Setting Up a Testing Center of Excellence: Making it WorkPRESENTED BY: JOE BURNS

In this webinar, Joe Burns will demonstrate how to implement a Testing Center of Excellence (TCOE) so that it is practical and productive within an organization. The presen-tation will cover: quality assurance process fl ows; pragmatic implemen-tation approaches; a customer case study (Implementing a TCOE); and lessons learned



Short-Cycle Development during Test: Case Study for a Legacy Enterprise IT SystemPRESENTED BY: BOB STULTS

This webinar with Bob Stults pres-ents a case study of enhancements to the health records system of the Veterans Administration. The enhancements were prototyped and validated using waterfall, and were improved during testing. By performing design-during-test, the project captured experience with user acceptance of functionality and at the same time captured technical integration of the new architecture with legacy.


Spring 2014 Catalog of PDU Accredited WebinarsSOFTWARE QUALITY & TESTING

56 www.ITMPI.org


Testing Automation: Keys to SuccessPRESENTED BY: JOE BURNS

In this webinar, Joe Burns will pres-ent a pragmatic approach for imple-menting a testing automation frame-work which will increase throughput and productivity for an organization. Topics covered: developing an auto-mation framework; key automation framework processes and artifacts; a customer case study; and automa-tion metrics.



Testing in the Enterprise Using ScrumPRESENTED BY: BOB GALEN

One challenge of Scrum is how to guide testing efforts as project size and complexity increases. In this webinar Bob Galen shows how to face scaled testing challenges including: handling legacy and non-green fi eld projects; managing dis-tributed testing; integration testing of large-scale systems; coordinating with multiple product owners; and marrying traditional testing expecta-tions with those of Agile teams.



The International Software Testing Qualifi cation Board Advanced SyllabusPRESENTED BY: REX BLACK

The International Software Testing Qualifi cation Board (ISTQB) has already effected profound change in the software testing fi eld, with

almost 100,000 people having attained certifi cation. In this webi-nar with Rex Black, President of the ISTQB, you will learn how the ISTQB Advanced syllabus can guide you, your testing colleagues, and your organization toward better testing, reduced risk, and higher quality.



Using Measurement for System Testing SuccessPRESENTED BY: NATHAN PETSCHENIK

In this webinar, Nathan Petschenik shares his experience and insights into the technical aspects of col-lecting and interpreting measure-ments for system test. In addition, he explains how system test leaders can and must use measurements to drive certain types of Software Process Improvement in order to im-pact the quality of the software that reaches the system test team.


SOFTWARE SIX SIGMA

SOFTWARE SIX SIGMA

Best Practices Integration: Lean Six Sigma and PMBoK®

PRESENTED BY: GARY GACK

Many organizations are facing the challenge of integrating and lever-aging various industry standards and best practices, including Lean Six Sigma, PMI’s PMBoK®, ITIL, and SEI’s CMMI. In this webinar, Gary Gack clearly explains connections and synergies between Lean Six

Sigma and the PMBoK®. Each of the PMBoK® process groups will be reviewed and connections to Lean Six Sigma will be illustrated.


SOFTWARE SIX SIGMA

Best Practices Integration: Lean Six Sigma and the CMMIPRESENTED BY: GARY GACK

Many organizations are challenged with integrating and leveraging various industry standards, includ-ing Lean Six Sigma, PMBoK®, ITIL, and CMMI. Our presenter, Gary Gack, brings a deep understanding of these best practices and in this webinar clearly explains connections and synergies between Lean Six Sigma and the CMMI. A case study that leveraged both LSS and the CMMI is presented.


SOFTWARE SIX SIGMA

Six Sigma for Software DevelopmentPRESENTED BY: KIM PRIES

With this webinar, the software development team will learn how to use Design for Six Sigma to produce high-quality software from the incep-tion of their projects.


SOFTWARE SIX SIGMASpring 2014 Catalog of PDU Accredited Webinars

57www.ITMPI.org

BECOME A PREMIUM ITMPI MEMBER TODAY!

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special ITMPI benefi ts at a discounted rate.

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58 www.ITMPI.org

ABOUT CAI

ABOUT CAI’S IT METRICS & PRODUCTIVITY INSTITUTE

About CAI and theIT Metrics & Productivity Institute

CAI is a full service Information Technology outsourcing fi rm with over 30 years of experience and a world leader in IT measurement and IT productivity.

CAI solutions include application support, application development, application knowledge capture, business consulting, desktop ser-

vices, managed staffi ng services, automated project offi ces, and staff augmentation. A unique set of met-rics based processes and propri-etary toolsets enables CAI to deliver support and development solutions with the highest degree of effi ciency.

Employing over 2500 associates worldwide, the company has pro-

vided services and solutions to over 600 Fortune 1000 customers as well as federal, state, and local govern-ment agencies.

CAI has offi ces throughout the US, Canada, Latin America, Europe, the Middle East, the Philippines, China, and Australia. To learn more, please visit CAI at www.compaid.com.

The IT Metrics & Productivity Insti-tute (ITMPI) is an organization fully funded and supported by CAI. The Institute was created to promote project management and informa-tion technology best practices and to make it easy and affordable for IT and Project Management profes-sionals to stay educated and com-petitive in a rapidly changing global landscape.

The ITMPI has coordinated over 150 educational conferences around the

world since its inception and makes available thousands of educational articles and online interviews. The Institute also coordinates over 100 interactive educational webinars throughout the year with over 250 of the world’s leading experts, authors, and consultants.

The ITMPI’s daily electronic newslet-ter, Accelerating IT Success (www.acceleratingITsuccess.com), is published 7 days per week with weekly editions in 6 different lan-

guages. To fi nd out more about the ITMPI, visit our main site at www.it-mpi.org or become a member today at www.itmpi.org/subscribe. If you would like more information, or are interested in partnership opportuni-ties, please contact Michael Milutis, the ITMPI Executive Director, at [email protected]

March 25, 2014 9:15 AM