sssc prototyping workshop

© 100%Open 2011

Workforce of the FuturePrototyping Workshop, 17/18 Sept 2012

10/04/2023 1

April 10, 2023 2© 100%Open 2012Why are we here?

Insert cropped logo white/grey logo

Collaborative innovation

Longer term thinking

Individuals influencing future policy,

processes and practice

Better outcomes

April 10, 2023 3© 100%Open 2012Objective

At this event we will together agree and develop 5-8 new prototype services that address

some or all of the four big workforce challenges that we identified in the explore phase

20 ideas for the prototypes have been sourced through 100open.ideascale.com.

April 10, 2023 4© 100%Open 2012Four interesting questions

1. How can we demonstrate the difference that social services make?

2. What can social service workers do to better involve communities to prevent problems and find solutions?

3. How do we equip social service workers to provide truly person-centred services?

4. What can be done to work collaboratively with other professions without losing the unique contribution that social services bring?


© 100%Open 2012April 10, 2023 6Highly engaged community

• Community of 649 users

• 107 ideas

• 1589 votes

• 680 comments

• 10% of you here today!

© 100%Open 201201/08/2012 7100%Open core process

Explore Extract Enact

Define Interesting Questions, generate many viable ideas Develop the best ideas into investable propositions, form

partnerships

Create prototypes, embark on the route to market

April 10, 2023 8© 100%Open 2012Objective

These prototypes will have the potential to move to the next phase of Workforce of the

Future, in which SSSC and IRISS support project teams to deliver and evaluate pilots

Leading up to another Workforce of the Future event Monday 10th December with the

Minister for Children.

The process will conclude in March 2013 with recommendations for ongoing development.

April 10, 2023 9© 100%Open 2012Prototyping workshop agenda - day 1

10:00 Idea briefing

11:00 Team formation

11:15 User personas

12:30 Lunch

13:30 User persona feedback

14:15 Business case breakout 1

15:00 Coffee break

15:30 Business case breakout 2

17:00 Winning ideas

17:30 Close

April 10, 2023 10© 100%Open 2012Meet Steve!

#workforceotf

http://www.amplified10.com/workforce-of-

the-future/

April 10, 2023 11© 100%Open 2012Idea briefing

April 10, 2023 12© 100%Open 2012Superteam 1 ideas


Person centred

April 10, 2023 13© 100%Open 2012

Centre person planning- have all

individuals input to the care.

Have a wide group of people input to shape care as they are the people

needing to use the services.

Moragc (n/a)


April 10, 2023 14© 100%Open 2012 Centre person planning - have all individuals input to the care.

Practical Pioneering Productive

as the care inspectors don’t

concentrate on the practical assistance

it would seem only the paper work in

offices which isn’t what the individual

needs in their home or organisation.

then in the true meaning of center

planning the most important people

would be involved.

then care would meet todays changing

needs .

April 10, 2023 15© 100%Open 2012

Dementia Diary

A short visual recording to allow a reference to the person diagnosed with

Dementia.

Michael Grant (n/a)


April 10, 2023 16© 100%Open 2012Dementia diary


This can be carried out easily by family

members or a video booth could be set

up either connected with the health

centre or Social Services.

The recordings would greatly improve

dementia training as the effects of the

illness would be seen by staff before

the individual progesses to the later

stages of Dementia.

Providing training on the person and

their life/family history promotes truly

person centred care as it allows carers

to become more empathetic.

April 10, 2023 17© 100%Open 2012

Supervision Matters

Making supervision outcome-focused and person-centred

Joyce Lorimer


April 10, 2023 18© 100%Open 2012Supervision matters


Supervision must move away from

being an administrative function, this

move should generate new solutions to

problems. No additional time

requirements just a change in focus.

Reinforces the relationship between

practitioners and their line managers

as a learning and development tool

It would encourage and support new

ways of thinking and working. Being

outcome-focused and person-centred

must be at the heart of practice. What

better way to start than in the worker's

supervision?

April 10, 2023 19© 100%Open 2012

Communicate using Skype

Skype would be a good communication tool. Links me to other agencies

within communities

Janis Johnson


April 10, 2023 20© 100%Open 2012Communicate using Skype


This would be practical because it

would be less time consuming and

would provide a direct link to other

social service workers who link with

nurseries.

This is not a new idea Skype keeps

people in touch on a daily basis but it

would be pioneering to link agencies

together who work in the heart of the

community.

It is fast and would be more effective if

it links me to a childs health visitor or a

family social worker.

April 10, 2023 21© 100%Open 2012

Link Inductions to the National

Occupational Standards

For Social Care Staff to be inducted in relation to the NOS.

Cherlene O'donnell


April 10, 2023 22© 100%Open 2012Link Inductions to the National Occupational Standards


To know what’s required from the

onset, be more aware of holistic

approach. See the person and not just

the 'task', to have more knowledge and

more responsibility therefore will feel

more valued.

Create a direct link to the NOS, and

VQ's.It will increase the standard of

care, workers be more reflective. when

they come to do their VQ they will

already practicing to the required

standard.

To give staff clear guidelines on health

and social care values right from the

start of their careers. It will give them a

good knowledge base of the

requirements of the NCS and SSSC

Codes of practice.



Collaborative working

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Develop Skills and Tools to Share Existing

Knowledge Effectively.

Promote SSKS a platform that provides access to and shares many

information and learning materials.

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Lara Burton

April 10, 2023 25© 100%Open 2012Develop Skills and Tools to Share Existing Knowledge Effectively


Develop the skills and understanding of

what resources are available to share

knowledge. Use what we have more

effectively. A pilot project would help

achieve this.

Social service workers also become

knowledge workers.

Join up existing knowledge and

resources more effectively. Sharing

knowledge means we can avoid

duplication and learn from others about

what works.

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Common Degree Modules and Shared

Induction

Foundation modules in professional degree programmes and joint

induction upon qualification.

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Billy Swan

April 10, 2023 27© 100%Open 2012Common Degree Modules and Shared Induction


It would embed key learning with

degree programmes and would support

the integration agenda.

It would be endorsed by regulatory

bodies for different professions and be

a statement of commitment to joint

working.

It would break down perceived barriers

and contribute to a shared

understanding of the role of different

professionals.

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Collaborating with Service Users

Achieving a strengths based, empowering approach through working

collaboratively with service users.

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Calum Strathie/ Surinder Kaur

April 10, 2023 29© 100%Open 2012Collaborating with Service Users


This would not require additional

training or support, but would adapt

what is in place already. It is the

approach that can be changed - learn

from self, each other and the service

user.

This would revise and equalise the

nature of the practitioner/service user

relationship. Places the service user

more centrally and actively in the

change process as partners in change.

If change is the name of the game, and

resistance to change is commonly

experienced by practitioners, we need

to need to consider a truly strengths-

based approach.

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Time Banking

Exchanging learning, expertise and knowledge, in and between agencies

and communities.

10/04/2023 30

Donald McKinnon

April 10, 2023 31© 100%Open 2012Time Banking


It builds on existing skill, fosters co-

operation and shares and exchanges

learning.

Not common across the sector, can be

applied in local communities.

It harnesses and shares existing skills

in the sector -every hour given can be

exchanged and it builds on co-

operation.

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Integrating the Early Years

Workforce/Recognise skills of Early years

workers

Early years workers to be fully accepted within the social services

workforce /Raise profile of Early years workers and recognise their

contribution to multi-disciplinary working

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Maggie Simpson/Cheryl B

April 10, 2023 33© 100%Open 2012Integrating the Early Years Workforce/Recognise skills of Early years workers


practical as with so many of them you

can’t afford not to integrate them

It would ensure that the skills of these

workers are valued and utilised.

pioneering as it would fully

demonstrate the real extent and value

of the social services workforce

It would contribute to the early years

framework development

productive as they work at the start of

children's lives and need to be fully

recognised to allow for transitions to

other services

Currently the sector is undervalued



Problem prevention

April 10, 2023 35© 100%Open 2012

Online National Electronic Rota System

One stop rota system that can be used throughout the country adhering to

the same national standards

Francis Scott (n/a)


April 10, 2023 36© 100%Open 2012Online National Electronic Rota System


This problem is endemic within

education, social and health care. It

would free up wasted staff hours to be

used in face to face practical caring.

There are no specific rota systems that

have been recognised as a standard

barer throughout the education and

care sector and could be quality

measured against a national standard.

This will save staff spending hours

compiling and altering rotas using

present, unstandardised rota systems.

April 10, 2023 37© 100%Open 2012

Living wage

Contractual requirement for providers to meet living wage of £7.20 per

hour for social care staff.

marting (n/a)


April 10, 2023 38© 100%Open 2012Living wage


affords people opportunity to provide

for themselves and their families.

50% of employees feel more willing to

implement changes in working

practices and require fewer

concessions to effect change

This idea lifts many social care

employees out of poverty ,recognise

complexity and commitment of the

workforce, rewarding carers in similar

way as other better paid industries.

independent study of implementing

Living Wage policy found more than

80% of employers believe it had

enhanced quality of work while

absenteeism had fallen by 25%

April 10, 2023 39© 100%Open 2012

Pop up offices

Social Workers should be present and visible within the communities they

serve.

Joyce Lorimer (Wendy Hinnie)


April 10, 2023 40© 100%Open 2012Pop up offices


May allow better preventative work,

more contact with hard to reach

groups.

Better networking and improved

relationships within communities.

Moving away from large offices that are

removed in every sense from the people

we support.

Puts social workers into places where

people gather and raises the public

profile of an underacknowledged

profession.

April 10, 2023 41© 100%Open 2012

Ask people who use services Ask for feedback and use

it to inform service improvements. It works!

Isobel McCarthy


April 10, 2023 42© 100%Open 2012Ask people who use services


It can be applied to every service. it is really basic but for some reason

people have stopped doing this. It also

allows front line workforce to recognise

how they can directly influence the

strategic direction.

People's needs and expectations

change. The more we seek and use

feedback to inform developments the

better our services will be.

April 10, 2023 43© 100%Open 2012

Truly preventative approach Research into brain

development and the effects of abuse and neglect. How this can inform

practice.

Suzanne Brander


April 10, 2023 44© 100%Open 2012Truly preventative approach


It could be part of their PSE sessions

which I understand are part of

curriculum already.

If research informs policy and from this

comes implemented strategies this

could be the key to breaking the cycle

of abuse.

If the knowledge was shared in our

secondary schools young people would

become aware of their responsibilities

in terms of the brain development and

subsequent life chances of their

children.



Demonstrate the difference

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Measurable Outcomes

By all services using measurable outcomes, such as Outcomes Star or any

other similar model.

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claire (n/a)

April 10, 2023 47© 100%Open 2012Measurable outcomes


It is simple, easy to train for staff, easy

for Service Users to access and use and

is demonstrably measurable

Because different teams are trying to

achieve different aspects of change for

the same Service User, this would join

them up!

Everyone would be singing from the

same songsheet, for possibly the first

time, ever! It promotes

multidisciplinary work, is measurable

and owned by the Service Users

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Social Pedagogy - recapture the joy of what

we do?

Training that promotes that relationships are the centre of our profession

and make life rewarding.

10/04/2023 48

Malcolm Christie

April 10, 2023 49© 100%Open 2012Social Pedagogy-recapture the joy of what we do?


It is a hands on approach which shows

and demonstrates that we do not turn

up with a set of keys to work we arrive

to share the young persons 'life space'

giving them the importance they

deserve

It promotes risk, instead of risk

averseness! Questioning modern health

and safety e.g the risks of letting a

child climb a tree are less than the

risks to their development if they don't.

Pedagogy complements other theories,

styles and methods but focuses on

holistic learning, with 'head, heart and

hands'.

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Industry Chartermark

Develop logo to be displayed in care centres illustrating the skilled &

regulated workers in situ.

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Ghael Paterson

April 10, 2023 51© 100%Open 2012Industry Chartermark


Easy for service users to recognise and

be familiar with.

Chartermark in industry use it why not

SSSC.

Pride in practitioners knowing they are

valued.

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Planning support and charting progress in

housing support

Better Futures is a system for measuring individual progress and assists in

demonstrating impact.

10/04/2023 52

Yvette Burgess

April 10, 2023 53© 100%Open 2012Planning support and charting progress in housing support


Better Futures has already shown itself

to be of practical assistance to services

and those using them.

The range of aspects of life the system

deals with is broad so it can be used

across a wide variety of services and

situations.

The system provides a way for

individuals to set measurable targets

and a straight forward way of charting

change or stability.

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In service days

In service days throughout the year for all social service workers to come

together.

10/04/2023 54

Marie Ross

April 10, 2023 55© 100%Open 2012In service days


This would be practical because it

would be easy to set up.

All staff within each social service

sector have in service days/or they

should have. But not all social service

workers have certain dates that they all

come together.

An opportunity for all social service

works to work in conjunction with each

other.

April 10, 2023 62© 100%Open 2012Prototyping workshop agenda – day 2

9:00 Introduction and recap

9:30 Team formation

10:30 User journeys

12:00 User journey present back

12:30 Lunch

13:30 Prototyping breakout 1

14:30 Coffee break

15:00 Prototyping breakout 2

16:00 Present back and judging

17:00 Close

April 10, 2023 63© 100%Open 2012How we will judge the prototypes


How easy and fast it would it be to implement a

solution to this brief?

How new and different is this approach? Would tackling this brief have a direct effect on

workforce improvement and therefore better

outcomes for service users

Marks out of 10 Marks out of 10 Marks out of 10

sssc prototyping workshop

Education

centred care

workers supervision

social service workers

personcentred services

care inspectors

allowssocial services

social service link

new idea