Candidate Information For the appointment of:

Stadium Duty Manager- Part Time

Prepared by Kane McCard Manager Permanent Recruitment

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Table of Contents 3 Net b all SA 4 Cur ren t Vacancy 5 Posit ion Descr ip t ion 8 In f o rm at ion on Ap p licat ion Process 9 Links o f in t erest 10 Pr ivacy

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About Netball SA Net b all SA is t h e p eak St at e Sp o r t ing Organ isat ion f o r net b all in Sout h Aust ralia and is

af f iliat ed w it h Net b all Aust ralia.

Net b all is t he lead in g w om en 's p ar t icip at ion sp o r t and t op t eam b ased sp o r t in

Aust ralia.

Net b all SA is r esp onsib le f o r t he governance, d evelop m en t , p rom ot ion and

ad m in ist r at ion o f net b all t h roughout Sout h Aust ralia and has t he resp onsib ilit y f o r

servicing it s 30,000 m em b ers, t he op erat ion s o f Net b all SA St ad ium and t he runn ing o f

it s elit e t eam , t he Ad elaid e Thun d erb ird s.

As a p ro f essional sp o r t ing o rgan isat ion w it h ext ensive com m un it y reach , Net b all SA is

a key t oo l t o enhance t he rep ut at ion o f t he sp o r t and t o com m un icat e new s o f

sign if icance t o m em b ers, f ans, sup p or t ers and t he general p ub lic.

The Ad elaid e Thund erb ird s are a p ro f essional net b all t eam com p et in g in t he ANZ

Cham p ionsh ip . The Th und erb ir d s are ow ned and op erat ed b y Net b all SA and are a key

st r at eg ic com p onen t o f p rom ot ing an d d evelop ing t he gam e o f net b all in Sout h

Aust ralia.

Our Vision Net b all SA is d ynam ic, v ib ran t and inclusive.

Our Mission Statement Fost er ing excellence t h rough con t inuous grow t h and d evelo p m en t o f Net b all in Sout h

Aust ralia

Our Values Social Resp onsib ilit y

Eq u it y

Accoun t ab ilit y

Excellence

Et h ical

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Current Vacancy

Executive

Stadium Duty Manager

Manage and roster casual stadium team

Minimum 34 hours per week

Based at Mile End, core hours structure with flexibility

Netball SA is the State Sporting Organisation responsible for the governance, development, promotion and administration of netball throughout SA. It has responsibility for servicing its 30,000 members, the operations of Netball SA Stadium and the running of its elite team, the Adelaide Thunderbirds. Currently Netball SA is seeking to appoint the key role of Stadium Duty Manager. This role reports to the Stadium Operations Manager and is responsible for providing a safe, inviting and professional environment for people to play and watch Netball. The daily operational needs of the Stadium form the core duties of this role. The Stadium Duty Manager will be responsible for the presentation of the facility to all stadium patrons. You will be the first point of contact for the Stadium team and hold responsibility for the productivity and performance of the casual stadium team, your leadership and customer service skills are a vital element to success in this role. Key areas of responsibility in the role include:

Direct and lead Stadium team to ensure Stadium is run in a professional and safe manner with customer service as your main focus

Work with casual Duty Supervisors to ensure they are managing the Stadium team in a manner consistent with Stadium objectives

Set up and pack down of stadium for competition days and events

Order and maintain appropriate stock levels in line with Stadium needs and budget, oversees quarterly stock takes

Produce and distribute staff rosters in line with Stadium budget, control staffing needs in relation to training and uniform requirements

Presentation of retail and stadium environments

Induction and basic training of casual team members The position is near full-time in hours and will require regular out of hours and weekend work, in line with the needs of the stadium. Offering some flexibility in how hours may be structured; a typical roster is envisaged to be: Summer Season: Tuesday/Friday 3pm-10pm, Monday/Wednesday 9am-5pm, Saturday or Sunday 9am-5pm Winter Season: Monday/Tuesday 3pm-10pm, Wednesday 9am-5pm, Saturday 7am-6pm + 7 Thunderbirds home games

Ideally suiting those who possess previous customer service experience in working in a high volume facility within the sport/recreation or

hospitality sectors, it is expected the successful applicant will have strong communication skills, enjoy working in a team environment, thrive in a

role that engages with the community and embrace a position that is solution focused ensuring patrons enjoy the best possible experience that

Netball SA Stadium can offer.

Interested applicants can apply to Kane McCard via www.mcarthur.com.au quoting reference number 129143. Applications close 5pm

February 20th. Confidentiality of all applicants is assured. Telephone enquiries are welcomed during business hours to 08 8100 7000.

Please contact Kane McCard P 08 8100 7000 E kane.mccard@mcarthur.com.au Reference No 129143

Sport

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Position Description Position title: Stadium Duty Manager Reports to: Stadium Operations Manager Date: October 2014 Department: Stadium Position Details: Permanent part-time position based at Netball SA Stadium Minimum 68 hours per fortnight Environment: Netball SA is the peak State Sporting Organisation for Netball in South Australia and is affiliated with Netball Australia. Netball is the leading women's participation sport and top team based sport in Australia. Netball SA is responsible for the governance, development, promotion and administration of netball throughout South Australia and has the responsibility for servicing its 30,000 members, the operations of Netball SA Stadium and the running of its elite team, the Adelaide Thunderbirds. As a professional sporting organisation with extensive community reach, Netball SA is a key tool to enhance the reputation of the sport and to communicate news of significance to members, fans, supporters and the general public. The Adelaide Thunderbirds are a professional netball team competing in the ANZ Championships. The Thunderbirds are owned and operated by Netball SA and are a key strategic component of promoting and developing the game of Netball in South Australia. Position Scope: This role reports to the Stadium Operations Manager and is responsible for providing a safe, friendly and professional environment for people to play and watch Netball. The daily operational needs of the Stadium form the core duties of this role. The Stadium Duty Manager will be seen as the ‘face’ of the Stadium and is responsible for the presentation of the facility to all stadium patrons. You will be the first point of contact for the Stadium team and hold responsibility for the productivity and performance of the stadium team, your leadership and customer service skills are a vital element to success in this role. Key Relationships:

Netball SA CEO, Leadership team and staff

Netball SA Associations and Clubs

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Netball Australia and TTNL Staff

Key Stakeholders, Suppliers and Contractors

Corporate clients and Sporting organisations including School Sport and Community groups Key Areas of Responsibility:

Directs and leads Stadium team to ensure Stadium is run in a professional and safe manner with customer service as your primary focus

Works with casual Duty Supervisors to ensure they are managing the Stadium Team in a manner consistent with Stadium objectives

Manage staff in an efficient and cost effective manner

Managing stock and consumable in a cost effective manner

Set up and pack down of stadium for Competition days

Order and maintain appropriate stock levels in line with Stadium needs and budget, oversees quarterly stock takes including reporting on GST free sales

Produce and distribute staff rosters in line with Stadium budget, control staffing needs in relation to training and uniform requirements

Set up, pack down and manage functions and events for internal and external clients

Control of cash requirements and weekly balancing of cash floats

Oversees Food Safety requirements and Responsible Service of Alcohol within the Stadium

Presentation of retail and stadium environments

Induction and basic training of casual team members

Qualifications and Experience

Operational experience in a large sporting or hospitality venue

Customer service experience particularly in a high volume facility

Understanding of WHS system

Experience managing a medium sized team of casual staff members

Exposure to PosWork and EventPro (or similar software) essential

Strong Word and Excel skills essential

Food safety knowledge

Understanding of Liquor Licensing Laws and the ability to badged as a Responsible Person Personal Attributes

Strong communication skills with the ability to communicate with a broad cross section of the community

Ability to work autonomously and able to operate as part of the Stadium team

Highly motivated and enthusiastic team player with the ability to work well under pressure and can resolve basic conflict situations

Ability to delegate tasks to achieve optimum levels of customer service and productivity, solution focused

Ability to act with professionalism, honesty and integrity at all times

Quick thinker

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Hours of Work:

The position is full-time and the nature of the role will require regular out of hours and weekend work, inline with the needs of the stadium. This role will be a balance of business hours and out of hours work dependant on stadium (seasonal) requirements. Special Requirements

The successful applicant will be required to satisfy the requirements of a National Police Check

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Information on Application Process

Than k yo u f o r r egist er ing your in t erest and review ing t he d et ails f o r t he p osit ion o f

St ad ium Dut y Man ager w it h t he Net b all SA

The f o llow ing is an out line o f t he recru it m en t p rocess: Your Application

Ap p licat ions f o r t h is p o sit ion should consist o f t w o sect ions:

1. Your CV d et ailing your em p loym en t h ist o r y, ed ucat ional q ualif icat io ns and con t act

d et ails.

2. A cover let t er o f up t o t w o p ages out lin ing your relevan t exp er ience and

ach ievem en t s, r elat ab le t o t he cr it er ia out lined in t h e p rovid ed p osit ion d escr ip t ion The Recruitment Process

Search and Ad ver t ising:

You m ay b e con t act ed f o r f ur t her d iscussion o n your ap p licat ion d ur ing t he se arch

and ad ver t isin g p hase t hat t akes p lace up un t il t he closing d at e o f ap p licat ions.

Ap p licat ion Review and Shor t list ing:

In co llab o rat ion w it h t h e clien t f o llow ing t he close o f ap p licat ions, M cAr t hur w ill

f inalise review o f all ap p licat ions and agree o n a sho r t list b ased on ap p licat ion d at a

and screen in g con t en t . Screen ing m ay invo lve in it ial in t erv iew s w it h a McAr t hur

consult an t t o clar if y d et ail and com p ile a m ore com p rehensive p ro f ile o f your

ap p licat ion .

Panel In t erview s:

Select ion f o r in t erview w ill b e b ased on how w ell you have p rovid ed com p arat iv e

in f o rm at ion com p ared t o o t her ap p lican t s. Yo u w ill b e con t act ed in ad vance t o

ar range a su it ab le t im e t o at t end . If you are no t select ed f o r p an el

in t erview , you w ill b e no t if ied b y em ail.

Psychom et r ic Assessm en t s:

Shor t list ed cand id at es m ay b e asked t o com p let e an on line Psychom et r ic Assessm en t

d ur ing t h is p rocess.

Ref erence Checks:

At t he ap p ro p r iat e t im e, in f o rm at ion m ay b e sough t f rom your nom inat ed ref erees. It

is p ref erab le t hat one o f t hese ref erees is your m ost recen t o r cur ren t sup erviso r .

Your p erm ission w ill b e sough t p r io r t o any co n t act b eing m ad e.

Con f id en t ialit y is assured .

Background Checks:

Fo r som e p osit ions it m ay b e necessary t o ver if y in f o rm at ion yo u h ave p rovid ed (e.g .

Ed ucat ional q ualif icat io ns), o r t o und er t ake cer t ain p re-em p loym en t checks (e.g.

cr im inal convict ion check, w ork ing w it h ch ild ren check). These ch ecks w ill b e

cond uct ed on t he p ref er red ap p lican t (s) on ly.

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Links of interest

Netball SA Website:

http://sa.netball.com.au/ Netball SA Strategic Plan http://sa.netball.com.au/wp-content/uploads/sites/8/2013/09/Netball-SA-Strategic-Plan-2014-15.pdf

Annual Report http://sa.netball.com.au/nsa-hq/annual-report/ Current Board http://sa.netball.com.au/nsa-hq/board/ Adelaide Thunderbirds Website: http://adelaidethunderbirds.com.au/

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Privacy

McAr t hur op erat es un d er t he National Privacy Principles set out in t he Privacy Act of

1988. Fur t h er in f o rm at ion regard in g t he Act and how M cAr t hur w ill use and st o re your

p ersonal in f o rm at ion can b e f oun d in t he Pr ivacy sect ion o f our w eb sit e at

w w w .m car t hur .com .au.

As p ar t o f t he r ecru it m en t p rocess f o r sen io r o r execut ive ap p o in t m en t s, M cAr t hur w ill

com p ile a m at r ix o f all ap p lican t s sum m ar ising t he recen t em p loym en t and relevan t

q ualif icat ions f o r each . Th is m at r ix m ay b e p rovid ed

t o clien t s t o aid in sho r t -list ing d iscussions. Please ad vise us at t h e t im e o f ap p lyin g if

you d o no t w ish your d et ails

t o b e includ ed .

Ap p licat ions clo se: February 20th 2015 and m ust b e received (p ref erab ly in Word

f o rm at ) via o ur w eb sit e w w w .m car t hur .com .au. Ref erence 1291243- At t en t ion : Kane

McCard . McAr t hur reserves t he r igh t t o accep t ap p licat ions af t er t h is d at e in

consult at ion w it h t he Net b all SA

If you req uire any assist ance d ur ing t he ap p licat ion p rocess, p lease call Kane McCard

on 08 8100 7000.

We loo k f o rw ard t o receiv ing your ap p licat ion and d iscussing t h is p osit ion w it h you in

f ur t her d et ail.