Jeff Daly, 3Adventures

Dan Weir, Frost Valley YMCA

Staff Retention

Housekeeping

What is a

Meet & Eat?

This is going to be

active

You are going to

be moving

around

Not the session to

watch while

working your on

email

Welcome to

Staff Retention

Speed Dating

You can find this presentation at

http://www.danlovescamp.com/

by 10am tomorrow

Why are

you

here?

Why do we

care about

staff retention?

Let me tell you the reasonsMakes hiring easier - everyone is returning!

Your camp ends up with higher quality experienced staff

A trusted and happy staff will work more in your favor.

It’s not about salary, it’s about morale.

The staff create the community and culture of your camp

The most important - the kids come back for the staff

We are in the relationship building business

Summer Time

The Hiring Season

The Offseason

Hype

The 4 Cs

Components

Characteristics

Challenges

Characters

An example of the 4 CsSummer time: having 1 on 1 meetings with supervisors

Components – giving an outline to the supervisors of items to

possibly cover

Characteristics – giving feedback, an avenue for the

employee to bring issues up, validating feeling of the

employee

Challenges – time consuming

Characters – the supervisor and the direct report

At my camp

during the

summer time…

The 4 Cs

Components

Characteristics

Challenges

Characters

At my camp

during the

summer time…The 4 Cs

Components

Characteristics

Challenges

Characters

At my camp during the

summer time….• Avoiding burnout by staff get together once

a week outside of a work setting

• Feels like a family

• Spontaneous FUN events that happen outside camp life

• Bring staff events to the camp

• Spontaneous events with the campers present

• Sharing your knowledge and having ownership of small tasks

• Balancing responsibilities of life

At my camp

during the hiring

season…

At my camp

during the hiring

season…The 4 Cs

Components

Characteristics

Challenges

Characters

At my camp during the hiring

season …• Staying connected to your local job fairs

• A private facebook group to see who is coming back

• Integrating international staff

• In the interview “What else do you want to do at camp?”

• Reflecting on their survey from the summer –showing that you read the feedback

• Being intentional about who you invite back

• Winter meeting -> a summit with your staff

• Giving power to the staff to create change

At my camp

during the

offseason hype…

At my camp

during the

offseason hype…The 4 Cs

Components

Characteristics

Challenges

Characters

At my camp during the

offseason hype…• Referral bonuses

• A carnival for all families – campers and staff

• Social media – constant updates

• An alumni community to fall back on

• Contests focused around things you want

them to think about

• Sending postcards/holiday cards/birthday

cards

• Search “Thank you plan”

• Entertain the staff with surprises

The one thing to

always remember

is

Summer Camp is

a community

And you are

Mayorof that

community

Qualities of a great mayor

Patient

Kind

Caring

Integrity

Responsive

For further reading

You can find this presentation at

http://www.danlovescamp.com/

by 10am tomorrow