staff spark 4: cultural appropriateness adolescent champion project ©2015
TRANSCRIPT
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Staff Spark 4: Cultural Appropriateness
Adolescent Champion Project
©2015
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Culture is…
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Health care services that
are respectful of and
responsive to cultural
needs (of patients). - U.S. Department of Health and Human
Services, Office of Minority Health. (2001)
Culturally appropriate services are…
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Culturally appropriate services are…
Health care services that
are respectful of and
responsive to cultural
needs (of patients).- U.S. Department of Health and Human
Services, Office of Minority Health. (2001)
Patient Centered Care is…
Providing care that is
respectful of and
responsive to individual
patient preferences, needs
and values, ensuring that
patient values guide all
clinical decisions. - Institute of Medicine (IOM). (2001)
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Making sure we are culturally appropriate is especially
important when we work with teens, because teens may already be treated as “less
than” by adults.
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Examples of Culturally Appropriate Interactions
Staff and providers: are sensitive to patient/family religious beliefs take extra time to help patient complete
paperwork if needed use patient’s terms when appropriate (speak
their language) make an effort to ensure correct pronunciation
of patients’ names.
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Video ObservationsVideo Clip Culturally appropriate care Improvements needed - culture#1: Mariana, receptionist, Dr. Simon
#2: Sharif, Dr. Bell
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#1Receptionist, Mariana, Dr.
Simon
#2Sharif, Dr. Bell
Use this link to play video on YouTube:https://www.youtube.com/watch?v=cytETc6FTJ0
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Sparkler
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Sources
• Video clip provided by Center for Young Women, Division of Adolescent Medicine, Children's Hospital Los Angeles, 2012. Available at http://www.chla.org/. Accessed March 4, 2014.
• Video clip provided by Physicians for Reproductive Health. Available at http://prh.org/resources/standardized-case-videos-adolescent-reproductive-and-sexual-health/#male. Accessed April 14, 2014.
• National Center for Cultural Competence, Georgetown University Child Development Center,
2007. Available at http://nccc.georgetown.edu/ . Accessed March 4, 2014.
• U.S. Department of Health and Human Services Office of Minority Health. National Standards for Culturally and Linguistically Appropriate Services in Health Care, 2001. Available at http://minorityhealth.hhs.gov/assets/pdf/checked/executive.pdf . Accessed March 4, 2014.
• Campinha-Bacote J. (2002) The process of cultural competence in the delivery of healthcare services: a model of care. Journal of Transcultural Nursing 13, 181–184.
• Institute of Medicine (IOM). 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C: National Academy.