Stakeholder Engagement Synergy Alberta Conference October 2013 Darcy Allen Regional Advisor, Operations Services

It’s a commitment to conducting business ethically, legally and in a manner that is fiscally, environmentally and socially responsible, while delivering strong financial performance

Corporate Social Responsibility Definition

Corporate Social Responsibility Managing the Risks

Development Plan Execution

Corporate Social Responsibility

Responsible Development

Social License to Operate

Resource Access

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Corporate Responsibility

Balancing operations with social concerns

• Operationally: – sound operational practices – disciplined safety program & culture – responsible environmental management – focus on continuous improvement

• Socially – responsive to stakeholder concerns – respectful conduct (Courtesy Matters) – open, transparent, communication – science-based information – legitimate / meaningful engagement

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stakeholder engagement efforts need to be fully aligned with company development priorities

Corporate Responsibility

• Support groups:

– Surface Land • land acquisition, notification, consultation and permitting

– Aboriginal Relations • First nations: consultation and relationships

– Community Relations / Community Investment • local relationships: community, landowners, municipal government • investing where we work and live

Community Relations Goal: Community Support is key to our success Objective: Surface Access and Community Acceptance

– Communities provide our Social License to Operate – Demonstrating a commitment to being a good neighbour – Strive to be a COMMUNITY PARTNER OF CHOICE

CR Tool Box To operate effectively and sustainably we need to build trust and understanding with local stakeholders.

Our tool box: • Risk Assessment • Stakeholder Engagement • Communications • Courtesy Matters • Community Investment

Risk Assessment / Community Impacts

• Continued public and regulatory scrutiny regarding energy development – CR works with other disciplines to help identify & mitigate risks – meaningful engagement of stakeholders regarding concerns – ongoing effort to monitor / track / mitigate concerns

• Examples of concerns:

– social impacts (dust, traffic, noise, garbage concerns) – surface footprint / impacts – placement of wells and facilities – responsible water management (sourcing, transportation, disposal)

Stakeholder Engagement • Local Government

– Goal: create understanding • Annual local government outreach

– Mayors, Reeves, Councilor's, CAO’s Public Works & Ag Field Services

• Support Regulator awareness with presentations, tours & updates

– BC Oil and Gas Commission – BC - Agricultural Land Commission – Alberta Energy Regulator – Alberta Environment & Sustainable

Resource Development

Stakeholder Engagement • Community Outreach

Goal: gain community acceptance – Community events – Synergy Groups / CM Advisory Committee’s – Community Trade Shows – Community Information Sessions – Stakeholder Barbeques / Events – Energy Expos, Conferences & Workshops

Communication • Effective, accurate, timely

communications – Goal: increase awareness

• Community Newsletters • In Your Community Ads • Local media engagement • Social media • Presentations • Courtesy Matters messaging • Community Info Sessions • Issues Management • Debunking myths

Community support is dependent upon our Courteous and Respectful actions and behaviors during all stages of development

Courtesy Matters Proactive partnership: involves Encana, contractors, service providers & community • Address local impacts industry / activity can

have on peoples’ quality of life • Dust • Noise • Traffic • Road and Lease • Garbage and Waste • Gates • Respect your Neighbour

• Communicate - CM expectations • Operationalize – on the ground results • Track and report – concerns and kudos

Why is Courtesy Matters Important ?

• Our resource play strategy requires long-term operations in communities.

• Our reputation and relationships in the communities we operate are crucial to our success.

• 90% of the people who work for Encana in the field are our contractors and service providers.

– If we can’t work, our contractors can’t work for us.

Courtesy Matters • Awareness

– EH&S orientation – Direct engagement

• Resources – ‘Contractor Connections’

• Communications: – CM Alerts – Community Advisory Committee – Monthly meetings (BU Leadership) – Tracking & Reporting

• Complaints, Kudos

• Dust – Suppression efforts

• Noise – Sound wall pilot project

• Traffic – Preferred routing

• Garbage & Waste – Road side clean-ups

• Gates – Signage & locks

• Road & Lease – Designated ‘Chain-up’ areas

Environment Education Community Life

Environmental education

Natural gas economy

Water stewardship

Energy efficiency

Energy literacy

Trades and technology

Post secondary

Industry education

Conferences

Kindergarten to Grade 12

Sports and recreation

Health care

Emergency services

Arts and culture

Social programming

Economic development

Proactive partnerships to support sustainable community development

Community Investment Pillars

Community Investment

Stakeholder Engagement…….