standardized processes to patient safety in austrian hospitals · patient pathway • op –...
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Hope Agora 2013The Hague, 12 June
Standardized Processes to Improve Patient Safety in Austrian Hospitals
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Agenda • General Information about
the Austrian Health Care System
• Elements to Support Patient Safety
• Standardized Processes in Patient Pathway
• Measurements• The National Strategy for
Patient Safety
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Austria
Area: 84,000 km2
Population: 8.42 million
Hospitals : 273 / 64.417 Beds
is a federal republicwith 9 federal states (Bundesländer)
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Access to Hospital
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Elements to Support Patient Safety
• Risk Management
• Complaints Management
• Process Management
• IT Tools
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Elements to Support Patient Safety (2)
• Quality indicators
• Hygiene data
• Certification
• Education in RM, PcM, Complaints MM, QM, etc.
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• Patient Identification
Old: Administrative info New: Clinical info
Standardized Processes in Patient Pathway
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• OP – Checklist
• Clinical Guidelines
Standardized Processes in Patient Pathway (2)
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Measurements
• A – IQI • Audits• Decubitus Data • Infection Data • Falls • Patient surveys • Complaints
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AIQI ‐Austrian Inpatient Quality Indicators
Legende: Status in Punktform, Trend in Rechteck
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ELGA: Electronical Health Records
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Organizational developmentPolicy
development measures
Measures to raise public awareness
Monitoring measures
Personnel development measures
Fields of intervention
Model for the Patient Safety Strategy
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Österr. Plattform für Patientensicherheithttp://www.plattformpatientensicherheit.at/
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Thank you
Hanne Dorte Miguel Carmen
IoannesKristina Inger