starting the care opinion journey sheffield city council julia thompson strategic commissioning...
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Starting the Care Opinion Journey
Sheffield City CouncilJulia Thompson
Strategic Commissioning Manager
4 July 2013
The Strategic Context
• Health and Social Care Bill and quality assurance
• Health and Wellbeing Board • City for all Ages Framework – improving the
offer for older people• Improving intelligence in the market to
support choice and control
Care Opinion and Sheffield City Council
• PO asked Sheffield to be an early adopter • Shared aims – to develop a site where
service users, carers and staff can safely share their experience of social care
• Independent feedback to improve social care services
• Complement to formal compliance processes• Social media
Why Care Opinion?
• Establish the Power to Publish by enabling service users, relatives and carers to publish their stories
• Promote integration Through uniting health and social care feedback
• Establish accountability via fast, effective, service user-centered moderation
• Improve localism by connecting to Healthwatch, local health and wellbeing boards, safeguarding boards housing and complaints departments.
Developing a service for social care
• It was important that Care Opinion was fit for social care (and not seen as being tagged on to a health system)
• We developed polices on safeguarding and working with complaints
• Changed the way in which we moderate stories
Social care: new challenges
Health care Social care100s of big providers 1,000s of small providersPublic ownership Private ownershipTax funded Fee fundedLarge workforce per location
Small workforce per location
Mainly short term care Mainly long term care
The Story So Far…..
• Set up a steering group made up of Council officers, service providers and service users
• Developed Care Opinion champions across adult social care
• Held lively sessions with service providers and in July we will meet with service user groups
Future Plans
• Manage the transition from service development to implementation
• In July Care Opinion and Sheffield City Council will be carrying out implementation road shows with service users
• In September we will look to launch in the City
• Work with CO to roll out the remainder of the Yorkshire and Humberside area through ADASS
