state services portal moderated by:tracy boricchio alameda lcsa supervising caseworker ii presented...

State Services Portal

Moderated by: Tracy BoricchioAlameda LCSA Supervising Caseworker II

Presented by: Dee Price SandersOCSE FPLS Technical Support Liaison

DeAnne SandovalDCSS Statewide Training Section Manager


■Background – Workshop Overview

✷ What prompted this workshop?✷ Planning the presentation✷ Brief Overview of SSP tools✷ Focus on SSP and CSE Locate


■Overview and Objectives – Part I

✷ State Services Portal (SSP) at a Glance• Navigating SSP• FPLS Portal – Overview • Triggering Locate Requests• Reviewing Locate Responses

✷ Understanding SVES Title II & XVI Responses


Portal applications

you are authorized to

access.

Click “FAQ” if you need

assistance.

Click “Contact Us” for

additional assistance.


■Debt Inquiry Service ✷ Used by Employers and

Insurers to report: • Planned one-time lump

sum payments • Recurring insurance

payments ✷ Assists states with collections prior to

disbursement to obligors owing past-due support

✷ Enables you to take necessary steps to garnish payments


■DoD Entitlement Data ✷ Active duty Military/Reservists detailed

income data• Supports fair and equitable child support orders• Aids with Review and Adjustment actions• Helps with the timely exchange of data• Eliminates subpoena processing costs

You can only receive this comprehensive breakdown from the FPLS through this application.


■e-Employer Search ✷ Quickly identify Employers using e-IWO✷ Employer Search selections:

• Employer name• Partial name• FEIN• City and State

✷ Employer Details provides:• Organization name associated to FEIN• IWO address• Employer address reported to NDNH


■Locate ✷ Submit locate requests to FPLS ✷ NDNH match responses available real-time

✷ New data sources available without state programming


■Federal Collections and Enforcement ✷ Federal Offset and Passport Denial ✷ Easy retrieval of obligor collections and case

activity✷ Simplifies case submittal and update process✷ Improves customer service

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■Query Interstate Cases for Kids (QUICK)✷ Access QUICK states via the FPLS SSP ✷ View your own and other states’ case and

financial information✷ Receive automated response✷ Query FCR by SSN to locate another state’s

case ID


■Electronic Document Exchange (EDE) ✷ Safe/secure platform for exchanging

documents✷ Documents can be exchanged quickly✷ Available only between “participating” states

• California began participation – June 2014

• QUICK State Status for list of states– “Participates in EDE” column

https://www.google.com/imgres?imgurl=http://www.timex.bg/uploads/archiving/document_exchange.PNG&imgrefurl=http://www.timex.bg/en/electronic-archiving&docid=Igk-Zg8JFZMH9M&tbnid=pAfzzhMh0WaUjM:&w=265&h=254&ei=gEbuVMu1MNDWoATM0YKACw&ved=0CAIQxiAwAA&iact=c


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Overview and Objectives – Part II

■Review CSE Locate Activities✷ Family Violence Indicators✷ FPLS Responses in CSE ✷ Trigger Manual Locate Need in CSE ✷ Resolve Rejected Locate Data in CSE


CSE Locate Activities

■Did you know? ✷ Family Violence flags prevent some locate responses✷ FPLS Locate Need requests in CSE just like SSP✷ FPLS Responses populate CSE just like SSP ✷ SVES Benefit information populates CSE just like SSP✷ Resolving Rejected Locate Data improves

performance



■Family Violence “Granted” or “Claimed”

✷ CSE sends Family Violence flag to FCR

✷ SSP = No Locate Responses



■Family Violence “Granted” or “Claimed”

✷ FCR-FPLS Locate Response = • REQUEST REJECTED - Disclosure prohibited.



■Did you know?✷ You can trigger FPLS Locate Need in CSE! ✷ FPLS responses populate CSE & SSP simultaneously✷ Matching FPLS data in CSE & SSP

• Exceptions: – SSP provides DoD Entitlement Details– SSP SVES provides TII / TXVI Benefit Details

You can rely on CSE for much of the same information as SSP!


Locate

Request Submission

Locate Need(CSE/User)

Locate Requests

Locate Partner

Assignment

Requisite Data

Validation

BOE

Locate Partners

State

EDD

DMV

FTB

CDPH

FCRInterstate (CSENet)

BOE

Locate Need Sent /

Locate Response In

Locate Partners

Locate Responses

Locate Need Evaluation

Update Participant

Locate Response

Disposition

Locate Response Matching

Accept or Confirm Reject

Data

REJECTED

Federal

Locate Response Validation

Misidentify Data


Rejected Locate Data in CSE

■Rejected Locate Data can be found in:

✷ Case Management Tool (CMT)• Sort by Locate Response Partners• Manage your own caseload

✷ LC028 or LC029 Tasks• Hard to find Locate Partner Responses

✷ LOC200/201 Query Reports• Download to your server and sort in excel


CMT Rejected Locate Data

Query

Rejected Locate Data in CSE

■Rejected Locate Data Dispositions: ✷ Accept/Reject – Good Data!

• Accept Data into CSE = Valid Participant Match

✷ Confirm/Reject – Bad Data! • Confirm Reject data from

CSE = Not a valid Participant Match


Accept Reject or Confirm Reject Data

REJECTED


Resolving Rejected Locate Data Improves Performance

■CSE Up-to-Date Information


Review Participant Demographics in CSE (Before)

This Participant has no record of

Benefits, Employment, or Income in CSE


Review Participant Locate Activities List (page) in CSE


Review the internal locate response to determine a match before accepting or

confirming the rejection of data.


Review Participant Demographics in CSE (After)

This Participant now has Benefits,

Employment, and Income information

in CSE


CSE

SSP & CSE SVES ResponsesSSP


CSE

CSE Dependent Locate Activities List


CSE Dependent SVES Benefits

CSE

SSP


CSE Dependent Benefits and Income Lists

CSE


Contact Information:

Dee Price Sanders—OCSEFPLS Technical Support Liaison303-252-9829 [email protected]

DeAnne Sandoval—CA State DCSS Section Manager, Statewide Training Branch 916-464-5059 [email protected]

mailto:[email protected]

mailto:[email protected]

state services portal moderated by:tracy boricchio alameda lcsa supervising caseworker ii presented...

Documents

state services portaloverview

state services portalmoderated

state services portalcse

services portal ssp

quick state status

review cse

fpls ssp

cse resolve