strategies & models for effective consultation veronika tatarinoff graduate school of biomedical...
TRANSCRIPT
![Page 1: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/1.jpg)
Strategies & Models for Strategies & Models for Effective ConsultationEffective Consultation
Veronika Tatarinoff
Graduate School of Biomedical Engineering
University of NSW
![Page 2: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/2.jpg)
ConsultationConsultation
gathering information
seeking feedback
providing feedback
meaningful change
![Page 3: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/3.jpg)
How informed are you and how
good are you at passing on
information?
![Page 4: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/4.jpg)
enhancing technical staff networking,
supporting ongoing development, facilitating resource sharing, improving the profile of Technical
Staff within UNSW
![Page 5: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/5.jpg)
TOHSS
TrainingWorkplace satisfaction
TechTrain 2003
Events
Bulletin Board
Website
Workplace satisfaction
E-tag
TechNet
![Page 6: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/6.jpg)
Why consult?Why consult?
Legal requirement of OHS Act 2000
Gather good ideas
Understand the priorities
SOLUTIONS driven, directed and
designed by people implementing them
![Page 7: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/7.jpg)
OwnershipOwnership NOT NOT
OwnershitOwnershit
Lindsay O’Keefee UNSW TechNet 2003Lindsay O’Keefee UNSW TechNet 2003
![Page 8: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/8.jpg)
Issue
Outcomes
![Page 9: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/9.jpg)
How to consult?How to consult?
No magic tricks
![Page 10: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/10.jpg)
Processes or ToolsProcesses or Tools
Committee & Task force Electronic communicationSurveys & EventsPublic Forum Break out groupsBrainstorming focus groupsStructured Interview Focus group
![Page 11: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/11.jpg)
Committees, Task forces & Committees, Task forces & Support groupsSupport groups
TechTrain 2003 TOHSS e-tag group
![Page 12: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/12.jpg)
Electronic communicationElectronic communication
Email forum
Website
TOHSS website
TOHSS bulletin board
![Page 13: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/13.jpg)
Surveys & EventsSurveys & Events
BigLittleSafety expo Site visit VideosTraining
![Page 14: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/14.jpg)
Public Forum Public Forum
Focus GroupsBreakout groupsBrainstormingStructured
![Page 15: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/15.jpg)
Breakout groupsBreakout groups
AA
AA
AA
AA
AA
AAAA
AA
forum
![Page 16: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/16.jpg)
Break out groupsBreak out groups
Same topic - Premise that quantity breeds quality
No facilitator group sets scriber
wrap up at end to present findings
outcomes
![Page 17: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/17.jpg)
Brainstorm focus groupsBrainstorm focus groups
AA
BB
CC
forum
![Page 18: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/18.jpg)
BrainstormingBrainstorming
Brainstorming is an exercise in free-thinking
different/unrelated topicsfacilitator optionalwrap up & outcome
![Page 19: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/19.jpg)
Structured/Interview Focus Structured/Interview Focus
DD
EEFF
![Page 20: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/20.jpg)
Structured Interview Focus groupStructured Interview Focus group
Each topic has set time (20-30 min)
facilitator probing questionsinput sought from all participantscomment on each topicresults collated by facilitatorsrecommendations shared
![Page 21: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/21.jpg)
What’s in it for us?What’s in it for us?
ParticipantParticipant willingness to contribute, opportunity to understand the process
OrganisersOrganisersprepared to listenno preconceived ideas
![Page 22: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/22.jpg)
Listen, listen, listenListen, listen, listen
“Listening means taking a vigorous human interest in what is being told us” Alice Duer Miller 1874-1942 US author
“Most people don’t listen they just wait for their turn to talk”
![Page 23: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/23.jpg)
Gathering good Gathering good informationinformation
Ask the right questionsListen to understand
conscious effort to hear, analyze, assign meaning to and respond to what another person is saying
Reflect before assessing
![Page 24: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/24.jpg)
TechNet has used tools to:TechNet has used tools to:
Set directions/goals
Identify priorities
Processes in place
Confirm or clarify proposed
actions
![Page 25: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/25.jpg)
Where to now?Where to now?
Issues forums
![Page 26: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/26.jpg)
It’s not what you knowIt’s not what you know
or even or even
Who you know Who you know
butbut
Who knows what you Who knows what you
know.know.
![Page 27: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/27.jpg)
Celebrate achievementsCelebrate achievements
Advertise success positive feedback feedback sandwich
(negative)awards
![Page 28: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/28.jpg)
DVC launches TOHSSDVC launches TOHSS
![Page 29: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/29.jpg)
TOHSS task force !TOHSS task force !
![Page 30: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/30.jpg)
ConsultationConsultation
Consultation is all about
sharing information to effect
meaningful change
![Page 31: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/31.jpg)
Consultation Consultation your chance to change your chance to change
the future the future
![Page 32: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/32.jpg)
Modified from Tom Shales - Modified from Tom Shales - The Washington PostThe Washington Post re “ Angels in America”re “ Angels in America”
A disparate group of characters brought together with
a sense of dread. Sound like a million laughs?
Consultation can be filled with dark humour, often self
mocking, philosophical, cynical and wry.
The air becomes alive and electric with ideas and
imagination. You emerge from consultation battered,
shocked and frightened but maybe also rewarded,
moved and emboldened.
![Page 33: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/33.jpg)
AcknowledgementsAcknowledgements
TechNet committeeTOHSS committee (task force)TechTrain 03 committeeUNSW Staff DevelopmentWorking party for OHS
communication
![Page 34: Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW](https://reader036.vdocuments.net/reader036/viewer/2022062620/551affb155034607418b4944/html5/thumbnails/34.jpg)
Consultation Consultation your chance to change your chance to change
the future the future
Veronika TatarinoffVeronika Tatarinoff