streamline communications from site to...
TRANSCRIPT
*Available on pdvConnect Pro version only.
Walkthrough NotesDocument issues and take notes with voice and photos while performing job site walkthroughs. Reduce paperwork and avoid missing important details. Faster than manual note taking.
Site NotesCreate daily reports on the conditions and action items with voice and photos. Use the optional transcription form
to format the data and import to a CRM or similar system. Archive the audio, photos and transcribed text to your computer hard drive.
Work Order Start/CompleteDocument when workers begin and finish work, with or without location to help track status and avoid possible disputes. Workers can also enter work order numbers to manage workflow easily. Office staff can track status and send text updates
or confirmations from the pdvConnect Communications Console.
Materials Request/IssueSend in request for materials or document issues such as delivery overages. Include photos for proof of conditions to solve issues faster. Once the order has been placed, get a confirmation via text message. Close the loop when the order is filled by replying with voice.
pdvConnect Advantages
pdvConnect is an easy to use and efficient workforce
management solution that lets managers and administrators
not only GPS track their mobile workers but also obtain detailed
information regarding field events and status in the field. Back in
the office, incoming field data, including photos, GPS locations
and voice descriptions, are easily prioritized and managed from a
web-based portal and are archived into a customer’s CRM system
or used to create valuable reports.
pdvConnect helps you prioritize incoming issues by sending
messages with customized subject lines into the office. This allows
the staff to handle the more urgent messages first rather than the
typical first in first out method of voice calls.
Streamline Communications from Site to OfficeSpend less time travelling to the office and document issues on site C
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Benefits At a Glance • Communicate efficiently with detailed data and
photos from the field that can be saved to CRM
• Improve productivity by reducing inbound calls and on-hold times from field workers
• Locate, track and monitor status and availability of mobile workers to increase performance
• Pinpoint the time, date, entry/exit at a customer location with Geofencing location alerts
• Produce activity and management reports (Stop time, Clock In/Out, Begin/End Job) that can help identify opportunities or potential risks
Now with iPhone & Android Support
Manage Workers with Operational Ease
• Include optional photos and location to improve accountability, and solve issues faster
• Drastically reduce time spent waiting on-hold that results in lost productivity
• Dramatically less mobile usage helps reduce distraction risk and liability while driving
• Reduce paperwork and time lost traveling to the office to fill out paperwork
• Get answers from the office while in the field to complete jobs and reduce follow up calls
Communicate More Efficiently with Staff
• Reduce incoming voice calls from the field by as much as 50% or more and have more time to accomplish tasks
• Identify the subject of calls before listening to each one to easily prioritize and handle calls based on importance
• Distribute the workload evenly among all office employees
• Locate one or more workers at a time on the same map to see their locations, send text, and receive voice replies
• Compare the workers’ locations to the proximity of an address and dispatch workers quickly
• Contact workers while they are out in the field and get responses faster
• Archive, forward and create reports to track issues and mitigate risk
Improve operational efficiency and enhance customer service with pdvConnect’s workforce management solution.
All workers’ color-coded statuses and locations are visible on a map so they can be contacted via text message.
pdvConnect enables managers and workers select a pre-defined subject line, voice record, take photos and communicate without delays. Front desk staff and managers can prior-itize incoming communications by scanning message subjects, viewing photos, time and date stamps.
Message: #11Subject: Walkthrough NotesReference: 234 WashingtonTime: 1:23From: JeffMobile: 9876544585
GPS: 99.08769.98.8755
For More Information: On the web at: pdvconnect.comCall: 866-902-6245Email: [email protected]
Photo and location capabilities are only available in pdvConnect Pro version. For more information on pdvConnect Pro and pdvConnect Standard go to
pdvconnect.com. GPS Location: Requires GPS enabled device. GPS reliability varies by environment ©2015 pdvWireless. All rights reserved.