subject: products affected / serial numbers affected...

e-Support Filename: TP14 278.pdfDate: 08-20-14

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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:See Table Below

SUBJECT:Measures to Minimize 1101 Jams

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products AffectedCountermeasure 1*

Serial Numbers AffectedCountermeasure 2**

Serial Numbers Affected

Inner Finisher-A1 FHU0001 ~ FHU98819 FHU0001 ~ FHU98848

Inner Finisher-B1 FWJ0001 ~ FWJ40315 FWJ0001 ~ FWJ41539

Inner Finisher-C1 FBZ0001 ~ FBZ30777 FBZ0001 ~ FBZ30782

Inner Finisher-D1 HZC0001 ~ HZC41746 HZC0001 ~ HZC47739

Inner Finisher-D1 (with 2/3 Hole Puncher-A1) HZR0001 ~ HZR04844 HZR0001 ~ HZR05638

Inner Finisher-E1 KWE0001 ~ KWE51795 KWE0001 ~ KWE62091

Inner Finisher-F1 LYW0001 ~ LYW18134 LYW0001 ~ LYW21657

*Countermeasure 1 varies depending on the model of the Inner Finisher.

Inner Finisher-A1/B1: Changes are made in the Back End Stopper Assembly (FM4-9099-010).

Inner Finisher-C1/D1/E1/F1: New Paper Retainers (Front/Rear) (FC9-8026-010/FC9-8027-010) areused.

**Countermeasure 2 is a change in the HP Motor Bracket and the elimination of a Bushing.

GENERAL:

This Technical Publication details measures to take in order to minimize the occurrence of 1101 Jams in theInner Finishers listed in the Products Affected.

DETAILS:

An 1101 Jam is an Entrance Sensor Stationary Jam.

There are two (2) causes which result in an 1101 Jam Code addressed in this Technical Publication.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USEBY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.

For additional technical information, please visit the Canon Engineering Services and Solutions Division website at:www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.


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Cause 1:

When the sheet of paper [1] is output to the Processing Tray [2] in the Inner Finisher, its leading edgecomes in contact with the Paper Retainer (Front/Rear) [3]. The sheet of paper is normally fed to the positionindicated by the dashed arrow [A], but the Paper Retainer (Front/Rear) is so heavy that it presses down onthe sheet of paper and it may be fed in a state indicated by the solid line arrow [B]. This results in an 1101Jam.

[A]

[B]

[3]

[2]

[1]


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Cause 2:

The Shaft [1] for the Offset Roller is centered with two (2) Side Plates (Front/Rear) [2] and two (2)Bushings [3]. However, when the HP Motor Bracket [4] and the Bushing [5] are mounted to the Side Plate,the ability to rotate the Shaft for the Offset Roller becomes diminished. This results in the aforementionedsymptom. Figure [A] shows the position of the parts as described in the Parts Catalog. Figure [B] shows across-section view of the parts.

Figure [A]

[3]

[4]

[5]

[1]

[2]

[3]

Figure [B]

[4][5]

[3]

[2]

[1]


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SERVICING PROCEDURE:

Factory:

Different countermeasures are implemented for Cause 1 and Cause 2.

Factory Measure for Cause 1:

Inner Finisher-A1/B1 (Only):

The Paper Retainer (Front/Rear) for the Back End Stopper Assembly [1] has been changed in shape to oneusing the new type Paper Retainer (Front/Rear) (FM4-9099-010) [2].

Inner Finisher-C1/D1/E1/F1 and Inner Finisher-D1 with 2/3 Hole Puncher-A1:

The Paper Retainer (Front) [1] and the Paper Retainer (Rear) [2] have been changed in shape to new typePaper Retainer (Front) (FC9-8026-010) and Paper Retainer (Rear) (FC9-8027-010).

New Type

Old Type

[2][1]

New Type [2]Old Type [1]


Factory Measure for Cause 2:

The HP Motor Bracket [1] has been changed in shape from the old type to the new type and the Bushing [2]has been eliminated.

Field:

If the aforementioned symptom occurs, prepare the appsubsequent procedures to replace the parts.

Inner Finisher-A1/B1:

Prepare the Back End Stopper Assembly (FM4-9099-01(Front/Rear). Use Procedure A) to install these compone

Inner Finisher-C1/D1/E1/F1 and Inner Finisher-D1 with

Prepare one (1) each of the new type of the Paper Retai(Rear) (FC9-8027-010). Use Procedure B) to install thes

Inner Finisher- A1/B1/C1/D1/E1/F1 and Inner Finisher-D

Prepare the HP Motor Bracket (FL3-2970-000) which inUse Procedure “C” to install these components.

[2][1]

Old Type New Type

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ropriate parts for the respective model, and use the

0) which incorporates the new type Paper Retainernts.

2/3 Hole Puncher-A1:

ner (Front) (FC9-8026-010) and the Paper Retainere components.

1 with 2/3 Hole Puncher-A1:

corporates a new shape and eliminates the Bushing.


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A) Procedure to replace the Back End Stopper Assembly (FM4-9099-010) of Inner Finisher-A1/B1:

1. Remove the three (3) Screws [1] and detach the Inner Cover [2].

2. When the Additional Tray is mounted, perform this step. If not, go to Step 3.Disconnect the three (3) Connectors [2], remove the one (1) Screw [1], and then remove theAdditional Tray Driver PCB along with the Mount [3].

[2]

[1]

[2]

[1]


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3. Disconnect the two (2) Connectors [1].

4. Free the Harnesses [1] from the Harness Guides [2].

[1]

[1]

[2]


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5. Remove the two (2) Screws [1].

6. Free the Harnesses [1] from the Harness Guides and remove the one (1) Screw [2] to detach the RearCover (lower) [3].

[3]

[2]

[1]


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7. Remove the two (2) Screws [1].

8. If the Serial Number of the Inner Finisher is included in the subsequent list, there is no Screw.Proceed to Step 9. Otherwise, remove the one (1) Screw [1].

Model Serial Numbers Without Screw

Inner Finisher-A1 FHU0001 ~ FHU70716

Inner Finisher-B1 FWJ0001 ~ FWJ26530

Inner Finisher-C1 FBZ0001 ~ FBZ19476

[1]

[1]


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9. Remove the Entrance Lower Guide [1] in the direction of the arrow.

10. While holding the Upper Unit at the locations indicated [1] (where the labels are attached), lift theUpper Unit [2] in the direction of the arrow.

[1]

[2]

[1]

[1]


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11. Disconnect the two (2) Connectors [1] and then remove the Upper Unit.

12. Remove the one (1) Screw [1] from the Back End Stopper Assembly [2].

13. Remove the Retaining Ring [1], the Bushing [2], and then the Back End Stopper Assembly [3] in thedirection of the arrow.

[1]

[2]

[1]

[3]

[2][1]


14. Mount the new type Back End Stopper Assembly [1].

15. Reassemble

16. Continue to

B) Procedure to rep8027-010) of Inner F

1. Remove the

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all the parts in reverse order from Step 13 ~ Step 1.

section “C” Replacement Procedure for the HP Motor Bracket (FL3-2970-000).

lace the Paper Retainer (Front)(FC9-8026-010) and the Paper Retainer (Rear) (FC9-inisher-C1/D1/E1/F1 and Inner Finisher-D1 with 2/3 Hole Puncher-A1:

six (6) Screws [1] and the Upper Guide [2].

[2][1]


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2. Remove the Guides (Front/Rear) [1] in the direction of the arrows.

[1]

To avoid damage to the Inner Finisher when the Guides (Front/Rear) aremounted, make certain that the pin is on the inside of the Guide.

CAUTION!

!


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3. Release the Hooks [A] of the Paper Retainer (Front) [1] and the Paper Retainer (rear) [2] by using aflat-blade screwdriver and replace the Paper Retainers with the new type.

4. Reassemble the components in reverse order from Step 2.

5. Proceed to “C” Replacement Procedure for the HP Motor Bracket (FL3-2970-000).

[A]

[2] [1]

[A]


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C) Replacement Procedure for the HP Motor Bracket (FL3-2970-000):

1. Remove the Wire Harness [1] from the Harness Guide [A] in the rear side, unplug the Connector [2],and then remove the two (2) Screws [3] and the Cover [4].

2. Remove the two (2) Reusable Bands [1], the two (2) Screws [2], and then remove the Cover [3].

[3]

[2]

[1]

[A]

[2][1]

[1]

[3]


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3. Remove the three (3) Resin Rings [1], the two (2) Pulleys [2], one (1) Gear [3] and three (3) ParallelPins [4].

4. Remove the four (4) Screws [1] to detach the Entrance Roller Release/Stopper HP Motor [2] and theMount [3].

[3]

[2]

[1]

[4]

[4]

[3]

[2]

[1]


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5. Remove the one (1) E-ring [1] and the two (2) Gears [2] attached to the old Motor Bracket [3] andmount them on the new type Motor Bracket (FL3-2970-000).

[3]

[2]

[1]

When you install the two (2) Gearson the new type Motor Bracket makecertain to line up the triangular marks[A] as indicated.

NOTE:

[A]


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6. When the new type Motor Bracket is mounted, look through the hole in the Motor Bracket [A] theninspect and align the circular mark [B] on the Gear [1] on the Motor Bracket with the circular mark[C] on the Gear [2] on the Inner Finisher Body.

7. Rotate the Sensor Flag [1] to the position where the Sensor is not blocked [A] and install the Gear[2] removed in Step 3. Make certain to align the circular marks on the two Gears [B].

[B]

[A][1]

[2]

[B]

[C]

[2]

[1]

[A]


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8. Reassemble the Inner Finisher in reverse order from Step 3.

9. Install the Inner Finisher back into the Main Body.

SERVICE PARTS:

Description Part NumberFigure

NumberKey

Number

1Old

RETAINER, PAPER, FRONTFC9-8026-000

M35 4New FC9-8026-010

2Old

RETAINER, PAPER, REARFC9-8027-000

M35 3New FC9-8027-010

3Old

BACK END STOPPER ASSEMBLYFM4-4571-000

M35 ASSYNew FM4-4571-010

4Old



5Old



6Old

PAPER DELIVERY GUIDE UNIT, LWFL3-5033-010

M35 2New

7Old RETAINER, PAPER, FRONT FL3-4304-000

M35 4New BACK END STOPPER ASSEMBLY FM4-9099-010

8Old RETAINER, PAPER, REAR FL3-4305-000

M35 3New BACK END STOPPER ASSEMBLY FM4-9099-010

9Old ELIMINATOR, STATIC CHARGE FC9-6324-000

M35 ASSYNew BACK END STOPPER ASSEMBLY FM4-9099-010

10Old STOPPER, BACK END, CENTER FC9-6365-000


11Old STOPPER, BACK END FC9-6366-000


12Old

BUSHINGFS5-1805-000

M12 9New ELIMINATED

13Old

M12 NANew BRACKET, MOTOR FL3-2970-000

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