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T E C H N I C A L W o r k b o o k

1

Symptoms & Solutions Review & Preventative Maintenance Procedure

Today's Technical Workbook will focus on actual field activity, not textbook theory, based on data analysis and technician / product specialist experiences. The Symptoms & Solutions Guide highlights how you can resolve the top problems occurring in the field today. The Preventative Maintenance Procedure is a total call process that includes step by step maintenance procedure to be performed at the time of a service call. By addressing these issues on every call, you can prevent future calls thus increasing the Mean Copies Between Visits, lower your recalls, and increase your efficiency. Technical Publications are the mechanism Canon lets dealer service technicians know about updated technical information so they can efficiently service the Canon products supported by their dealership. As these documents are updated on a regular basis, you should be familiar where they are located on e-Support so you can make sure you have the latest information.

Technical Workbook

Table of Contents <Solid Line / Smeared Image / Spots> Soiled paper due to waste toner leakage caused by the bent sheet in the ITB cleaning unit…………………………………….2

Fine blur (wave shape) of image by 1 - 2 mm in horizontal scanning direction on both…………………………………………..5

image edges due to fault of timing belt tension in scanner motor (M1)

Smeared or unfocused image due to condensation………………………………………………………………………………………7

Color displacement in the horizontal scanning direction……………………………………………………………………………....8

Color displacement on image due to floating drum unit………………………………………………………………………………..8

Mottle blank in high-density area on images occurs on paper with uneven surface……………………………………………...10

Lines on copies in sub scanning direction due to dirty or scratched Stream Reading Glass…………………………………….11

(Duplex/Color Image Reader Unit-B1)

A part of image is missing when printing from the PS driver on a machine with…………………………………………………13

system software earlier than Ver.61.05

Blank area image due to using the recycled paper having bad surface nature in a……………………………………………….13

high temperature/high humidity environment

Soiled image around 120mm from leading edge in scanning direction due…………………………………………………………15

to oil attached to Fixing Separation Guide

The content of the reverse side appears on the copies………………………………………………………………………………….16

Approx. 3mm diameter of spots (about 10 to 20 spots) on an image at installation……………………………………………….17

Black band appears in sub scanning direction when scanning both sides simultaneously……………………………………….18

at DADF (Duplex Color Image Reader Unit-B1)

Unevenness with 35mm pitch in vertical scanning direction in a high temperature/high…………………………………….....22

humidity environment

<Pick-up Jam> 0205 Jam Code/Writing position displacement in the sub scanning direction……………………………………………………...23

due to distorted Pre-Registration

010F Jam Code when paper is picked up from Paper Deck Unit-B1…………………………………............................................25

020F/0113 Jam Code due to Pickup motor (Paper Deck Unit-B1)……………………………………………………………………..25

<E075> E075 Integrated Information………………………………………………………………………………………………………………...26

E075-0003/E075-0103 occurs due to floor levelness of installation place……………………………………………………………..28

E075-0003/E075-0103 occurs due to the position of the adjuster………………………………………………………………………29

E075-0003/E075-0103 occurs due to the shaved secondary transfer inner roller shaft…………………………………………….30

E075-0003/E075-0103 occurs due to deformation of ITB tension bushing……………………………………………………………31

E075-0003/E075-0103 occurs due to breakage of the transfer arm……………………………………………………………………32

E075-0003/E075-0103 occurs due to decrease in slippage of the steering slide surface……………………………………………33

E075-0003/E075-0103 occurs due to detachment of the ITB tension bushing……………………………………………………….34

E075-0003/E075-0103 occurs due to the uneven thickness of the thin type ITB……………………………………………………35

Technical Workbook

Table of Contents

<Light Image/ Faulty Color Reproduction> Gradation is not reproduced when printing from the PS3 printer driver on………………………………………………………36

a machine with system software earlier than Ver.61.05

PS Printer driver on Windows prints color data that illustrator creates in RGB…………………………………………………36

color mode as monochrome black data

In heavy paper copy, faulty color reproduction/poor fixing or toner coming off with darker…………………………………….37

image density occurs due to skipping execution of Auto Adjust Gradation for heavy paper

Faulty saturation on images at copying………………………………………………………………………………………………….38

When printing from the PS driver, color tone is different if the version of the system software………………………………..40

is earlier than Ver.61.05.

Faulty hue on images at copying…………………………………………………………………………………………………………..41

Image hue failure only at he the time of copying……………………………………………………………………………………….42

Hue change upon consecutive output……………………………………………………………………………………………………..43

Faulty image hue when copying…………………………………………………………………………………………………………...44

When printing from the PS driver, output is in different color if the version of the system……………………………………..45

software is earlier than Ver.61.05.

<Feeder Jam> 0045/0047/0049 Jam codes due to the turned up sheet of the registration guide…………………………………………………..46

0001/0002 Jam code / The paper feed does not stop due to the breakage of the harness………………………………………….50

for the sensor in the document tray assembly (Duplex Color Image Reader Unit-B1)

0002 Jam Code (multiple feed jam) occurs when documents are being fed. (Image Reader UnitB1)…………………………...55

0002/0003/0004 Jam Code occurs when originals are picked up (iRA C5051/5045)………………………………………………..56

0094 Jam code remains to be displayed at pushing the start button due to the peeling of the…………………………………..61

double-stick tape on the Registration Sensor reflector (Duplex Color Image Reader B1)

<Fixing Jam / Delivery Jam> 0107 Jam code/Paper wrapping around the fixing pressure roller/Breakage of the fixing film………………………………….62

occurs due to error in replacement of the fixing film unit.

<Fixing Noise> Noise coming from the fixing assembly due to friction of the fixing film…………………………………………………………….66

Abnormal sound comes from the fixing film due to the fixing rotation speed during low speed operation…………………….67

E009-0002/E240-0004 Noise (click-click sound) from the Fixing Assembly due to spattering Grease………………………….67

<Finisher Jam> 1101 Jam code due to insufficient aperture of the Buffer Stopper Arm (Finisher C1)…………………………………………….76

1104/1101 Jam codes occur due to the delay in timing of opening the swing guide (Finisher C1)………………………………79

1400 Jam code (Door open) due to the insufficient strength of the Claw of the Left Inner Cover……………………………….80

110F jam Code due to the failed paper detection of the finisher tray (Finisher C1)……………………………………………….81

Technical Workbook

< No Power /Boot up problem /Not Display LCD> Machine locked due to the S cable is not inserted properly and the progress bar indicator…………………………………….84

has reached the right end of the bar

The LCD of the Control Panel Assembly does not light up while the green main power lamp…………………………………84

is on due to pinched harness of the laser scanner unit

Red background screen of the LCD panel upon main power switch ON……………………………………………………………85

< Software common issues>>Problem : imagePASS color units register black and white documents as color when printing

through the imagePASS PCL5c/6 drivers.......................................................................................................................86

Canon PCL/PS/UFRII Printer Drivers are unable to staple a single copy of job when printing

from Adobe Acrobat 8.0 and 9.0.......................................................................................................................................87

Unable to release a secure print job from imageRUNNER ADVANCE C5200 Series after a MEAP Login

Application such as SSO-H, Universal Login Manager or Uniflow Login Manager is installed.................................88

Unable to export Service Mode Settings from an imageRUNNER ADVANCE Next Generation Remote UI............89

Appendix Preventative Maintenance Procedures………………………………………………………………………………………………….

TP12 348 Transfer Cleaning Assembly Leakage………………………………………………………………………………………

TP12 016 Black Band (End portions on page) *Includes attachment………………………………………………………………

TP12 137 Paper Deck jams (020F, 0113, 0105)…………………………………………………………………………………………

TP12 331 E075 Error Codes……………………………………………………………………………………………………………….

TP12 137 Paper Deck jams (020F, 0113, 0105)…………………………………………………………………………………………

TP10 298f Improving DADF original document separation capability…………………………………………………………….

TP10 332a Fixing Assembly noise and E009-0002 codes *Includes attachment procedure…………………………………….

Symptoms & Solutions For the imageRUNNER ADVANCE C5051 Series

Created by Canon Inc.

Issued 2013

pg. 2

<Solid Line / Smeared Image / Spots> Soiled paper due to waste toner leakage caused by the bent sheet in the ITB cleaning unit. Description Soiling occurs on paper inside the machine and the cassette because the waste toner leaks and scatters during operation. The photo [A] shows the waste toner accumulated on the yellow developing assembly [1]. The photo [B] shows the waste toner accumulated on the Laser Scanner Unit [2].

Cause A cylindrically-shaped sheet [2] is in the ITB cleaner assembly [1]. This sheet [2] is a path to feed waste toner. However, when the cleaning blade is replaced, and the sheet [2] is falsely bent [a], the shape of the cylindrically-shaped feeding path for waste toner is not formed correctly. This causes waste toner leakage from [b] area. The photo [A] shows the sheet being attached correctly. The photo [B] shows the bent sheet. (Please refer to TP12 348.pdf)

pg. 3

Field Remedy When the symptom occurs, reattach the sheet correctly so it does not bend. 1) Turn the main power SW off, then open the Front Cover, Right Lower Cover and Right Upper Cover. 2) Remove the ITB Cover. 3) Remove the ITB Unit. 4) Remove the ITB Cleaning Unit. 5) Removing the ITB Cleaning Blade Unit. [Caution] When removing the ITB Cleaning Unit, make sure not to touch the ITB Cleaning Blade.

6) On the front side of the ITB Cleaning Unit [a], check to see if the sheet [1] is bent like [b]. If bent, correct it. If the sheet [1] looks like [c], then it is in a correct condition.

pg. 4

7) Insert a LTR sheet [2] between the Blade unit installation position [a] of the ITB Cleaning Unit and the sheet [1].

8) Check that the Blade Alignment Plate [1] is installed, and then shape the sheet [2] cylindrically [a], and insert it to the circular hole [b] of the ITB cleaner end plate. And be sure to move the paper inserted in step 7 toward the direction shown in the figure to prevent the sheet from flipping before the installation.

9) While paying attention not to bend the Protection Sheet [1], lift the sheet using a screwdriver. After that, check that the sheet that is being lifted is above the pad [2].

pg. 5

10) After installing the ITB Cleaning Unit to the ITB Unit, apply tospearl on the whole area indicated in the figure below.

[Caution] - When applying tospearl, be careful not to scatter it on inside of the ITB, the Drive Roller and the Secondary Transfer Inner Roller. - If it is scattered on inside of the ITB, the Drive Roller or the Secondary Transfer Inner Roller, wipe it with lint-free paper moistened with alcohol while rotating the motor by hand. At this time, turn the motor counterclockwise and do not turn it clockwise. 11) To execute the ITB Equilibrium Position Detection, make the main body in standby state. 12) Select Service Mode > Mode List > COPIER > Function > MISC-P > ITB-INIT and press OK to execute the ITB equilibrium position detection (initial adjustment of ITB steering). The Service Mode will take approx. 2 to 3 minutes.

Fine blur (wave shape) of image by 1 - 2 mm in horizontal scanning direction on both image edges due to fault of timing belt tension in scanner motor (M1). Description In the field, when setting the original on the copyboard to make a copy, center area of the image didn't have any problem, but fine blur of image by 1 - 2 mm occurred on the both image edges in the horizontal scanning direction.

pg. 6

Cause Since the tension of the timing belt in the scanner motor was weak, vibration of the belt came down to the mirror when the motor rotated. Then, the blurred image occurred. Field Remedy 1. To analyze cause of the symptom, set the original on DF and make a copy (stream reading). When the symptom doesn't occur with DF, the belt tension of the scanner motor may be loosed. Execute step 2 shown below. 2. Remove the back cover of the reader, the plate [1] that covers the scanner motor assembly and the 7 screws [2].

3. To show the original installation position, put a mark [3] on the edge of the installation plate of the scanner motor.

4. After loosing the 3 screws [4] that attaching the scanner motor, displace the scanner motor in the right direction [5] and secure it with the 3 screws [4] to make the belt tension slightly stronger. [Note] When the belt tension is too strong, color displacement may occur. When color displacement occurs, loose the belt tension slightly. 5. Set the original on the copyboard and make a copy to check if the blur is solved.

pg. 7

Smeared or unfocused image due to condensation Description Smeared or unfocused image occurs due to condensation.

Cause Condensation on the drum surface. When the machine is started up, the temperature in the machine gradually increases. However, when the machine is started up in a low-temperature environment, dew condensation occurs on the drum surface because cooled air is absorbed there. Field Remedy 1. Turn on the environment heater SW. 2. Upgrade the latest System Software that is located on e-Support. [Reference] As a measure against condensation, the temperature condition of the inside of the machine is added to fan control of condensation prevention mode in service mode (level 2) COPIER > Option > IMG-FIX > DELV-FAN (DCON Ver.17.02 or later). When the temperature of the inside of the machine is 24 degrees Celsius or less, the Process Cartridge Fan (Front) (FM10) of image formation is stopped. Accordingly, corrections are made to operate each fan at 31 degrees Celsius or more as a measure against temperature rise. 3. Set the following item; service mode (level 2) > COPIER > Option > IMG-FIX > DELV-FAN to "1". - 0: condensation prevention mode OFF (Default value) - 1: condensation prevention mode ON

pg. 8

Color displacement in the horizontal scanning direction Description In the field, color displacement [1] occurred in the horizontal scanning direction.

Cause When the value read by the Patch Sensor (Center) (UN49) was out of the appropriate range with the color displacement correction control of the DC Controller, the color displacement correction control was not executed. Field Remedy Upgrade the System Software to the latest that is posted on e-Support. [Reference] With DCON Ver.12.01, it was corrected to execute registration correction in the horizontal scanning direction. Color displacement on image due to floating drum unit Description Color displacement on both ends of image occurred in the sub scanning direction. Below is a sample image taken when a failure occurred on the black Drum unit.

pg. 9

Cause The deformed claw mount to fix a Drum unit caused the improper fitting of the Drum unit on the front side resulting in color displacement.

Also, if the Drum unit is installed on machine, the floating Drum unit can be seen on the location [A].

Field Remedy Modify the claw mount to fix a Drum unit. If the symptom does not improve with this modification, replace the Drum unit. [Reference] There are two Claw mounts to fix a Drum unit on the front and rear sides

pg. 10

Mottle blank in high-density area on images occurs on paper with uneven surface Description In the machines prior to the serial numbers described below, mottle blank may occur in the high-density area on images when papers with uneven surfaces are used.

Cause A secondary transfer failure occurred due to the unevenness on the paper, and this caused improper transfer of toner on the ITB (Intermediate Transfer Belt) to the paper. As a remedy, the thickness of the Inter. Transfer Belt was decreased in order to allow toner to be transferred more appropriately to the unevenness of the paper. Field Remedy Execute the four items described below: 1. Replace the Secondary Transfer Roller Pressure Spring with a new type of Compression Spring (FU8-2552). 2. Replace the belt with a new type of ITB (60 micrometers). As the new type of ITB is thin, replace the belt in accordance with "ITB replacement procedure". [Reference] In consideration of working efficiency, an Inter. Transfer Belt Set (FY7-0408) containing an ITB and other parts and tools required for replacement has been newly set. - Inter. Transfer Belt - ITB Installation Auxiliary Sheet - Belt Retainer Sheet (FC0-0253) - Belt Guide (FL3-4847) 3. Upgrade the DC Controller software to Ver.18.01 or later, and also upgrade the system software to Ver.34.05 or later. 4. Select the following: Service Mode (Level 2) > COPIER > Option > IMG-TR > ITB-TYPE > "1". "0" is for the old type (85 micrometers), and "1" is for the new type (60 micrometers). [Note] If the DC Controller software is Ver.18.01 or later, the system software is Ver.34.05 or later, and the old type of Inter. Transfer Belt is used, ITB-TYPE will be set to"1" for the new type when executing RAM clear of the DC Controller PCB, so change it to "0".

pg. 11

FU8-2552 SPRING, COMPRESSION FY7-0408 INTER TRANSFER BELT SET Lines on copies in sub scanning direction due to dirty or scratched Stream Reading Glass (Duplex/Color Image Reader Unit-B1) Description When feeding the original from the DADF, lines on copies in the sub scanning direction may occur due to dirty or scratched Stream Reading Glass (FL2-9620).

If lines on copies occur frequently after cleaning the Stream Reading Glass, implement the following field remedy.

Field Remedy Use the Glass Cleaner Oil and cleaning cloth to clean the Stream Reading Glass. (Please refer to TP12 181.pdf).

pg. 12

1) Remove the Stream Reading Glass [1].

2) Remove the cap of the Glass Cleaner Oil bottle, press its nozzle several times to soak the cleaning cloth with the cleaner oil and clean the surface and back of the Stream Reading Glass. [Reference] Glass Cleaner Oil enhances the effect of cleaning and also reduces friction resistance on the glass surface, alleviating dirt sticking. 3) Using dry cleaning cloth which is not soaked with Glass Cleaner Oil, clean the reading glass surface so as to wipe off the remaining oil (white remnants) on the glass. [Reference] The cleaning cloth is not single-use but reusable. 4) Install the Stream Reading Glass. 5) Check for any dirt on the surface of the Stream Reading Glass. 6) Clean the white Platen Roller 1 [2] by a sheet of lint-free paper moistened with alcohol. 7) If lines on copies are not solved by implementing above steps, replace the Stream Reading Glass. FY9-6020 CLEANER, OIL GLASS FC5-4430 PAPER, CLEANING FL2-9620 GLASS, READER

pg. 13

A part of image is missing when printing from the PS driver on a machine with system software earlier than Ver.61.05. Description When printing from the PS driver, a part of photo image in a file was missing. [1] is normal and [2] shows missing image as samples.

Cause When processing image data, a process of work memory had a problem on a machine with a system software (earlier than MN-CONT: Ver.61.05). Field Remedy Upgrade the machine's system software to Ver.61.05 (MN-CONT: Ver.61.05) or later. Blank area image due to using the recycled paper having bad surface nature in a high temperature/high humidity environment Description When using the recycled paper having bad surface nature in a high temperature/high humidity environment, current value of the Secondary Transfer may be insufficient. As a result, blank area image due to the secondary transfer failure may occur. This phenomenon will be more obvious when a blue solid image is copied.

pg. 14

Cause The phenomenon occurs because the resistance of a paper changes in a high temperature/high humidity environment, causing insufficient current value of the Secondary Transfer. Field Remedy 1. Check environmental classification inside the machine. - Service Mode > COPIER > Display > MISC > ENV-TR 2. Check the "paper type" when the poor image occurred. (Example: Plain paper 1) 3. Check the "printing surface" which the poor image occurred. (Example: In the case of a first side) 4. Perform adjustment of secondary transfer ATVC target current. - Service Mode > COPIER > Adjust > HVTR > XXXX After checking the small item name corresponding to XXXX from the following table, and set the setting value of the service mode to "+10". If the phenomenon is not solved, increase the setting value by an increment of "+10". - Example: When the paper type is the plain paper 1, environmental classification is 1 and it is on a first side, Service Mode > COPIER > Adjust > HVTR > 2TR-N1

Paper type Environmental

classification

Service mode

1st side 2nd side

Plain paper 1

64-82g

1 2TR-N1 2TR-N2

2 2TR-N12 2TR-N22

3 2TR-N13 2TR-N23

Plain paper 2

83-105g

1 2TR-HN1 2TR-HN2

2 2TR-HN12 2TR-HN22

3 2TR-HN13 2TR-HN23

Thin paper

52-64g

1 2TR-T1 2TR-T2

2 2TR-T12 2TR-T22

3 2TR-T13 2TR-T23

Recycled

paper

1 2TR-R1 2TR-R2

2 2TR-R12 2TR-R22

3 2TR-R13 2TR-R23

Heavy paper 1

106-163g

1 2TR-H1 2TR-H2

2 2TR-H12 2TR-H22

3 2TR-H13 2TR-H23

Heavy paper 2

164-209g

1 2TR-SH1 2TR-SH2

2 2TR-SH12 2TR-SH22

pg. 15

3 2TR-SH13 2TR-SH23

Heavy paper 3

210-256g

1 2TR-UH1 2TR-UH2

2 2TR-UH12 2TR-UH22

3 2TR-UH13 2TR-UH23

Postcard

1 2TR-P1 2TR-P2

2 2TR-P12 2TR-P22

3 2TR-P13 2TR-P23

Envelope

1 2TR-E1 2TR-E2

2 2TR-E12 2TR-E22

3 2TR-E13 2TR-E23

OHT

1 2TR-O1 -

2 2TR-O12 -

3 2TR-O13 -

[Notes] If the service mode is changed, the life of the Secondary Transfer Outer Roller will be influenced. For this reason, please do not set the setting value to "+80" or more at the maximum. Soiled image around 120mm from leading edge in scanning direction due to oil attached to Fixing Separation Guide Description In the field, when a machine with using the Fixing Assembly that was used over a prolonged period performs 2-sided solid print with 2-colors, the edge of paper curled in the 2nd side crashes into Delivery Flapper and it may result in movement change of this paper and it may touch the leading edge of Fixing Separation Guide. As a result of this, the oil attached to the leading edge of guide may appear on the image.

pg. 16

Cause When the paper passes through the Fixing Assembly, oil of fused toner may attach to the leading edge of Fixing Separation Guide [A] and accumulate.

Field Remedy When a similar symptom occurs, dry wipe the leading edge of Fixing Separation Guide [B] with lint-free paper. The content of the reverse side appears on the copies Description When copying 2-sided documents, the content of the reverse side may appear depending on document types. If such a symptom is pointed out, set "Background density" to copy documents. - "Background Density" mode: Erase the background color of the original and prevent the original image on the reverse side of thin originals from appearing on the copies.

Field Remedy Press Copy > Options > Density > Background Density > "Auto" or "Adjust" -If "Auto" is pressed, the exposure of the original image on the reverse side is automatically adjusted. -If "Adjust" is pressed, the exposure of the original image on the reverse side can be manually adjusted.

pg. 17

Approx. 3mm diameter of spots (about 10 to 20 spots) on an image at installation Description In the field, approx. 3mm diameter spots (about 10 to 20 spots) appeared on an image at installation. It was resolved by executing the stirring of color developer mode "STIR" in service mode. If a similar symptom occurs, perform the following Field Remedy.

Cause Based on the fact that the symptom was resolved by executing "STIR", it is assumed that retransfer occurred because charging of toner was not sufficient, causing occurrence of spots on an image. Field Remedy 1. Select Service Mode > COPIER > Function > INSTALL > STIR-Y/M/C/K (select the target color), and press "OK" key. - STIR: the mode to stir developer in the developing assembly. - During operation, "ACTIVE" is indicated, and "OK!" is indicated after the completion. In addition, it takes approx. 60 seconds with C5051/5045, and approx. 90 seconds with C5035/5030. 2. After the completion of "STIR", make a copy and check the image. If the symptom is not resolved, execute the operation again. 3. If the symptom is not resolved even executing "STIR" twice, execute cleaning by selecting Settings/Registration > Adjustment/Maintenance > Maintenance > Clean Inside Main Unit > Start in user mode. After that, make a copy again and check the image. [Reference] If a similar symptom occurs when replacing the developing assembly other than at installation, execute the above remedy.

pg. 18

Black band appears in sub scanning direction when scanning both sides simultaneously at DADF (Duplex Color Image Reader Unit-B1) Description When scanning both sides simultaneously (feed direction [a]) at DADF on the duplex color image reader unit-B1 with the serial numbers listed below, black band may appear in sub scanning direction [b]. (Black band [b] appears on one or both sides.)

Cause On the scanner unit [1] inside of the DADF, the light-blocking sheet [3] attached on the mirror spring [2] comes off and floats [a], causing to block the light path. [A] shows the light-blocking sheet is attached securely, and [B] shows the light-blocking sheet coming off. (Refer to TP12 016.pdf).

pg. 19

[Note] The light-blocking sheet does not come off on units with serial numbers earlier than the above serial numbers because of the difference in surface treatment. On units with serial numbers later than the above serial numbers, the light-blocking sheet is not attached because fault was no longer found on images. Field Remedy Follow the steps below and remove the light-blocking sheet in both front and rear [Caution] Do not remove the light-blocking sheet on units with serial numbers earlier than the number listed above. Faulty image may occur due to surface treatment of the mirror spring, 1) Open the feeder cover, and then open the open/close guide (lower).

2) Remove the screw (2 pcs.), the connector (1 pc) and the wire saddle (2 pcs.), and then remove the delivery guide (lower).

pg. 20

3) Remove the screw (2 pcs.) , and turn the registration inner guide in the direction of an arrow.

4) Remove the claw (2 pcs.), and then remove the cooling fan duct.

5) Remove the screw (2 pcs.) and the connector, and then remove the scanner in the direction of an arrow.

[Caution] Do not touch the scanner unit with hands other than the both edge (where the unit is set to the guide). Especially be careful not to touch the scanner unit PCB and the mirror.

pg. 21

6) Remove the screw [1](2 pcs.) and the wire saddle[2](3 pcs.), and then remove the LED unit [3].

7) While holding the mirror spring (circled in red) lightly, peel off the light-blocking sheet [4](2 pcs.) on both sides.

[Caution] Using a tool such as tweezers, hold a small part of the light-blocking sheet [4], and peel off the light-blocking sheet a little. Next, hold the peeling part securely with your fingers, and peel off the

pg. 22

light-blocking sheet completely. Make sure there is no unpeeled label left. (Adhesive deposit is acceptable.) [A] is a sample of the peeled sheet.

8) Attach the parts in the reverse order from step 6). Unevenness with 35mm pitch in vertical scanning direction in a high temperature/high humidity environment Description When using the Developing Assembly that has been deteriorated in a high temperature/high humidity environment, slight inconsistent cycle of the Developing Cylinder may occur. As a result, the clearance between the Developing Cylinder and the Drum becomes uneven, causing uneven density with 35mm cycle due to developing failure. This phenomenon may occur when copying a solid image or a halftone image.

pg. 23

Cause An assumed cause is inconsistent cycle of the Developing Cylinder due to its deterioration. Field Remedy 1. Adjust the maximum value of the Developing AC Bias. - Select Service Mode (Level 2) > COPIER > Option > IMG-DEV > ADJ-VPP, and change the setting value of the item to "-1". 2. If the phenomenon is not solved with step 1, decrease the setting value one by one while checking the image. <Pick-up Jam> 0205 Jam Code/Writing position displacement in the sub scanning direction due to distorted Pre-Registration Description Writing position displacement in the sub scanning direction (approximately 15mm at a maximum) or 0205 Jam occurred.

Cause Due to distorted Pre-Registration Sensor Flag (PS33), the timing of registration being turned on was delayed causing the writing position displacement in the sub scanning direction or 0205 Jam. The Pre-Registration Sensor Flag is located at the back of the Pre-Registration Guide Ass'y.

pg. 24

Field Remedy 1) Turn off the main power SW. 2) Remove the Pre-Registration Guide Ass'y. 3) Replace the Pre-Registration Sensor Flag [A] and the Pre-Registration Sensor Flag Plate [B].

4) Install the Pre-Registration Guide Ass'y and turn on the main power SW. 5) Make sure that the writing position displacement at the leading edge on the image or Jam does not occur by making 10 consecutive duplex copies by LTR. FC8-5156 FLAG, PRE-REGISTRATION SENSOR FC7-9370 PLATE,FLAG,REGISTRATION SENSOR

pg. 25

010F Jam Code when paper is picked up from Paper Deck Unit-B1 Description 010F Jam occurred when paper was picked up from Paper Deck Unit-B1. - 010F: Deck pickup sensor delay jam Cause Since the portion [a] (indicated by the red arrow) of the paper pick-up plate was deformed, the pickup roller picked up paper at a position away from the surface of paper, causing the symptom. Picture [A] shows a non-defective paper pick-up plate, and Picture [B] shows a defective paper pick-up plate.

Field Remedy Prepare the deck pickup unit (FM4-5896-000), and perform the replacement following the procedure below. 1) Remove the left rear cover, the left upper cover, the rear cover, the front cover (upper) and the upper cover. 2) Remove the deck pickup unit and replace it with the one prepared. [Replacement part] FM4-5896 PAPER PICK-UP ASSEMBLY 020F/0113 Jam Code due to Pickup motor (Paper Deck Unit-B1) Description 020F Jam or 0113 Jam occurred in Paper Deck Unit-B1 with a serial number smaller than the serial number below: - 020F: Deck pickup sensor stationary jam - 0113: Vertical path sensor delay jam Cause The motor damper of the Pickup motor [1] became unable to absorb the vibration, consequently causing load on the Pickup motor. (Please refer to TP12 137.pdf)

pg. 26

Field Remedy When the symptom occurs, replace the Pickup motor with the new type motor (FK2-3064-010). For the new type motor, the motor damper is changed to a soft motor damper. [Reference] In order to properly identify the new type motor and the old type motor in the paper deck assembly, please refer to the following illustration and a table:

Old Type (FK2-3064-000) New Type (FK2-3064-010)

Label on the pickup motor [a] 02 03

[Replacement Part] FK2-3064-010 MOTOR, STEPPING

<E075> E075 Integrated information (Please refer to TP12 331) This information is provided to implement the countermeasure to the 5 causes of the intermediate transfer assembly for E075 error and the countermeasure to the newly found 2 causes all together. Cause <The 5 causes> ・The shaved secondary transfer inner roller shaft ・Deformation of the ITB tension bushing ・Breakage of the transfer arm ・Decrease in slippage of the steering slide surface ・The ITB tension bushing coming off <Newly revealed 2 causes>

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a) In case where the ITB displacement control is unable to perform normally due to the deformation of the edge of the secondary transfer roller [1] in the ITB unit.

b) In case where the ITB displacement control is unable to perform normally due to the too large play of the cam assembly [2] which moves the drive roller upward/downward.

Serial numbers installed with the measure in factory The S/Ns below indicates those installed with the intermediate transfer assembly (FM4-8410-010) modified against the fore mentioned 7 causes having the red round sticker [A] splaced on it as shown in the picture. It does not need to take actions described in the field remedy to the S/Ns to which the measure is already taken.

Confirm the manner of the field remedy Note that the manner of the field remedy differs between the devices to which the intermediate transfer assembly (FM4-8384-000) is already installed as a countermeasure to E075 and those to which the same countermeasure is not yet installed. Check the S/Ns information below before performing the field remedy.

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Way to know whether the device has been replaced with the intermediate transfer assembly (FM4-8384-000) in Field> The way to know if the device has been replaced with the intermediate transfer assembly (FM4-8384-000) in Field is to see the lot number [B] of the ITB unit.

Series of model ITB assembly Lot No Field Remedy

iR-ADV C5051/5045 series

1100000001 - 1199999999 Replace ITB assembly（FM4-8410-010）

1400000001 - 1400007711

1400007712 - 1400103231 Install ITB Improvement kit (FM4-8409)

iR-ADV C5035/5030 series

1100000001 - 1199999999 Replace ITB assembly（FM4-8410-010）

1500000001 - 1400012070

1500012071 - 1400153796 Install ITB Improvement Kit (FM4-8409)

<Field remedy> When to replace with the new type of intermediate transfer assembly (FM4-8410-010), perform the work in

reference to the separately prepared “ITB unit (FM4-8410) for E075 : Replacement Procedure”. When to install the ITB improvement kit, perform the work in reference to the separately prepared “Procedure to install the ITB improvement kit (FM4-8409)”. E075-0003/E075-0103 occurs due to the floor levelness of installation place Description E075-0003/E075-0103 occurred. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front. Cause As the floor of the place where the copier was installed was not level, the ITB displaced far away from the position at which the ITB displacement correction control works (Please refer to TP12 331). Field Remedy When installing or relocating the copier, execute the ITB equilibrium position detection according to the

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following steps. 1) In Service Mode > COPIER > Function > MISC-P > ITB-INIT, execute the ITB equilibrium position detection. [Reference] This service mode item needs about 2 to 3 minutes to finish. 2) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of ITB. Make sure that the value of ITB-POS falls within the range between -300 and +450. If the value exceeds this range, make an adjustment by turning the adjuster to keep the copier on the level, and then go through the 2 steps above again. E075-0003/E075-0103 occurs due to the adjustment position of an adjuster Description Despite the copier body being on the level, E075-0003/E075-0103 occurs. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front. Cause Due to the adjustment position of an adjuster, the ITB displaces far away from the position at which the ITB displacement correction control works. (Please refer to TP12 331.pdf) Field Remedy Adjust the adjustment position of an adjuster in accordance with the following steps: 1) In Service Mode > COPIER > Function > MISC-P > ITB-INIT, execute the ITB equilibrium position detection. [Reference] This service mode item needs about a couple of minutes to finish. 2) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of ITB. In the abovementioned case, the value of ITB-POS was without the range between -300 and +450 (appropriate range). a) If the value of ITB-POS is lower than -300 Turn the adjuster at the right front of the copier in a clockwise direction 2 turns.

b) If the value of ITB-POS is over +450, Turn the adjuster at the left front of the copier in a clockwise direction 2 turns.

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3) If the value of ITB-POS is still without the range between -300 and +450 even after Steps 1) and 2), do Step a) or b) above by changing the number of turns to 1 turn. [Caution] Do not turn either one of the adjusters 3 turns or more. 4) If the value of ITB-POS has fallen within the appropriate range, this work finishes. But, if not, suspect another cause and restore the adjusted adjuster to let the copier on the level. E075-0003/E075-0103 occurs due to the shaved secondary transfer inner roller shaft Description On the machines with serial numbers earlier than the ones listed below, E075-0003/E075-0103 occurred. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front.

Cause The shaft [a] of the secondary transfer inner roller was shaved, which prevented the ITB displacement correction control to work properly, and consequently causing the ITB to fully displace. [A] shows the shaved shaft and [B] shows the normal condition of the shaft. (Please refer to TP12 331.pdf)

Field Remedy Replace the secondary transfer inner roller [1] and the 2 secondary transfer bushing holders [2] (front and rear) by the new ones. When replacing, apply a rice grain size of the super lube grease to the shaft [a] (both front and rear sides).

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[Caution] - When applying the grease, be careful not to let it reach the rubber portion of the secondary transfer inner roller or ITB. - When attaching the secondary transfer inner roller, be careful of its orientation. The roller has a larger taper [b] at the front side end of its shaft.

After replacing the parts, go through the following steps. 1) In Service Mode > COPIER > Function > MISC-P > ITB-INIT, execute the ITB equilibrium position detection. [Reference] This service mode item needs about a couple of minutes to finish. 2) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of the ITB: specifically, check to see if the value of ITB-POS falls within the range between -300 and +450. If it is out of this range, suspect another cause. FC8-4402 ROLLER, 2ND TRNSFR. INNER FL3-1109 HOLDER, 2ND TRNSFR. BUSHING FY9-6005 GREASE, SUPER LUBE E075-0003/E075-0103 occurs due to deformation of ITB tension bushing Description E075-0003/E075-0103 occurred on machines having serial numbers earlier than below. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front.

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Cause The bushing [1] that applies to the ITB unit tension roller deformed. This prevented the ITB displacement correction control from working normally, and consequently causing the ITB to displace fully. (Please refer to TP12 331.pdf)

Field Remedy For the bushing [1], the new type (FC8-4479-020) was already available. But since the workability is poor, make a replacement with the Intermediate Transfer Assembly (FM4-8384-000). [Reference] The installation manual comes with the service part Intermediate Transfer Assembly. After replacing the assembly, go through the following steps; 1) In Service Mode > COPIER > Function > MISC-P > ITB-INIT, execute ITB equilibrium position detection. [Reference] This service mode item needs about a couple of minutes to finish. 2) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of the ITB: specifically, check to see if the value of ITB-POS falls within the appropriate range between -300 and +450. FM4-8384 INTERMEDIATE TRANSFER ASSEMBLY FC8-4479 BUSHING E075-0003/E075-0103 occurs due to the breakage of the transfer arm

Description E075-0003/E075-0103 occurred on the copiers having the serial numbers earlier than those listed below. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front. Cause The front transfer arm [1] or the rear transfer arm [2] broke. This prevented the ITB displacement correction control from working normally, and consequently causing the ITB to displace fully. (Please refer to TP12 331.pdf)

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Field Remedy For the transfer arm, the new type was already available. But, there is no interchangeability with the old type. From this, make a replacement with the Intermediate Transfer Assembly (FM4-8384-000). [Reference] The installation manual comes with the service part Intermediate Transfer Assembly. The old type transfer arm has positioning holes [a] on it, but the new type one had positioning bosses [b] instead of the positioning holes [a].

[Reference] The new type ones can be referred to as the following parts numbers; - Front transfer arm 2: FC0-3708-000 - Rear transfer arm 2: FL3-5416-000 After replacing the assembly, go through the following steps; 1) In Service Mode > COPIER > Function > MISC-P > ITB-INIT, execute ITB equilibrium position detection. [Reference] This service mode item needs about a couple of minutes to finish. 2) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of the ITB: specifically, check to see if the value of ITB-POS falls within the appropriate range between -300 and +450. FM4-8384 INTERMEDIATE TRANSFER ASSEMBLY FC0-3708 ARM, TRANSFER, FRONT, 2 FL3-5416 ARM, TRANSFER, REAR, 2 E075-0003/E075-0103 occurs due to decrease in slippage of the steering slide surface Description In the machines having the serial numbers earlier than those listed below, E075-0003/E075-0103 occurred. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front. Cause The ITB steering slide surface (metal surface) [a] had the decreased slippage and prevented the ITB displacement correction control from functioning normally. This consequently caused the ITB to displace fully. (Please refer to TP12 331.pdf)

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Field Remedy Follow the steps below. 1) Apply a rice grain size of the super lube grease (FY9-6005-000) to each of 2 locations on the slide surface. 2) In Service Mode > Copier> Function> MISC-P > ITB-INIT, execute the ITB equilibrium position detection. [Reference] This service mode item needs about a couple of minutes to finish. 3) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of the ITB. Check to see if the value of ITB-POS falls within the range between -300 and +450 (appropriate range). If not, suspect other cause. FY9-6005 Super Lube Grease E075-0003/E075-0103 occurs due to detachment of ITB tension bushing Description E075-0003/E075-0103 occurred on machines having serial numbers earlier than below. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front.

Cause The bushing [1] that applies tension to the ITB unit tension roller detached from the tension plate [2]. This prevented the ITB displacement correction control from working normally, and consequently causing the ITB to displace fully. [A] shows the bushing detaching from the correct position. [B] shows it is in the correct position. (Please refer to TP12 331.pdf)

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Field Remedy Place the bushing to the original position. Replace the guide screw [1] with the stepped screw (FC0-0235-000). The new screw prevents the bushing from detaching. After replacing the part, go through the following steps; 1) In Service Mode > COPIER > Function > MISC-P > ITB-INIT, execute ITB equilibrium position detection. [Reference] This service mode item needs about a couple of minutes to finish. 2) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of the ITB: specifically, check to see if the value of ITB-POS falls within the appropriate range between -300 and +450. FC0-0235 SCREW, M3X2 E075-0003/E075-0103 occurs due to the uneven thickness of the thin-type ITB Description E075-0003/E075-0103 occurred. - E075-0003: ITB Displacement Sensor detects full displacement position at the rear. - E075-0103: ITB Displacement Sensor detects full displacement position at the front. Cause Because of the front-to-rear difference in thickness of the thin-type ITB, the ITB displaced far away from the position where the ITB displacement correction control works. (Please refer to TP12 331) Field Remedy Replace the ITB by the new type intermediate transfer belt set (FY7-0408) [1]. [Reference] - This new type intermediate transfer belt set has a blue circular label [3] on the parts number label [2] that is affixed on the packing box. - This new type intermediate transfer belt set has the installation manual and others in its packing box.

[Caution] After the replacement, go through the following steps. 1) In Service Mode > COPIER > Display > MISC-P > ITB-INIT, execute the ITB equilibrium position detection. [Reference] This service mode item needs about 2 to 3 minutes to finish.

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2) In Service Mode > COPIER > Display > MISC > ITB-POS, check the position of ITB. Make sure that the value of this service mode item falls within the range between -300 and +450. If the value is without this range, other causes are conceivable. FY7-0408 INTERMEDIATE TRANSFER BELT SET

<Light Image/ Faulty Color Reproduction> Gradation is not reproduced when printing from the PS3 printer driver on a machine with system software earlier than Ver.61.05. Description When printing from PS3 printer driver in MacOS X, the gradation area was reproduced as solid color image. Gradation [A] was reproduced as solid color image like [B].

Cause Shading processing had a problem on a machine with a system software earlier than Ver.61.05. Field Remedy Upgrade the system software to Ver.61.05 (MN-CONT Ver.61.05) or later. PS printer driver on Windows prints color data that Illustrator creates in RGB color mode as the monochrome black data Description When printing a color data that was created by Illustrator or a color data that was printed first time in the following condition, the data was output as the black and white one. 1) Set a printer driver other than PS printer driver in Devices and Printers > "Default printer" and set its color mode to "Black and White." 2) Start Illustrator and create a new document with "RGB" set as its color mode under New Document. 3) Chose "Illustrator Determine Colors" for Color Handling in Illustrator side. 4) In Illustrator side, select File menu > Print > Printer list, select PS printer driver and print the new document. Then, the document is output as the black and white data. [Reference] - Data created with CMYK color mode is correctly printed in color. - Once such a document is printed in color by the default printer, it comes to be output as color data afterward.

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Cause This behavior is by design of Illustrator. Illustrator checks whether the default printer that has been set in OS is PS printer driver or not upon startup, and if it recognizes a printer driver other than PS printer driver as the default printer, it gets the color mode information of the driver via dmcolor of DEVMODE data structure. On the other hand, the printer driver sets the black and white mode in its dmcolor if "Black and White" is set on UI. In this situation, if Illustrator starts, it sets its color mode to Black and White in accordance with the dmcolor value. - DEVMODE data structure: stores information about printer environment - dmcolor: a member of DEVMODE data structure, and switches the color mode of the color printer between color and black and white. Field Remedy Select "PostScript Printer Determine Colors" in "Color Handling" in Illustrator side. [Reference] It is possible to avoid the problem by changing color mode setting of "Default printer" from "black and white" to "color". In heavy paper copy, faulty color reproduction/poor fixing or toner coming off with darker image density occurs due to skipping execution of Auto Adjust Gradation for heavy paper Description When plain paper print doesn't have any problem but heavy paper print brings faulty color reproduction or poor fixing, execute Auto Adjust Gradation for heavy paper. [Reference] In Auto Adjust Gradation, there are 3 modes: "Plain", "Heavy1/Heavy2" and "Heavy 3". Select a mode depending on the paper kind to be printed on. When multiple paper types are used, execute Auto Adjust Gradation in all the modes. Field Remedy a. Plain paper a.-1 Clean the surface of copyboard glass. a.-2 Set A3, A4, 11X17 or LTR paper in the cassette. a.-3 Select Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation > Plain > Full Adjust. a.-4 Select the cassette for the test print and press "OK". a.-5 Then, follow the direction displayed on UI. b. Heavy1/Heavy2 paper b.-1 Clean the surface of copyboard glass. b.-2 Set the heavy paper in the cassette. b.-3 Select Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation > Heavy1/Heavy2 > Full Adjust. b.-4 Select the cassette for the test print and press "OK". b.-5 Then, follow the direction displayed on UI. c. Heavy3 c.-1 Set the heavy paper on the Multi-purpose Tray. c.-2 Select Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation

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> Heavy3 > Full Adjust. c.-3 Select the cassette for the test print and press "OK". c.-4 Then, follow the direction displayed on UI. Faulty saturation on images at copying Description When copying, faulty saturation on images occurs. Field Remedy When selecting an appropriate color in Main Menu > Copy > Options > Color Balance > Adjust Saturation, adjust the saturation with 'high" or "low".

[Reference] The sample image adjusted with "high" and "low" in Adjust Saturation for Y/G/C/B/M/R is attached.

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When printing from PS driver, color tone is different if the version of the system software is earlier than Ver.61.05. Description When setting the over print function for data including spot color and printing from PS driver, color tone was changed. [1] is correct color tone and [2] is incorrect color tone.

Cause The system software (earlier than MN-CONT Ver.61.05) had a problem in processing the over print function. Field Remedy Upgrade the system software of the machine to Ver.61.05(MN-CONT Ver.61.05) and later. When upgrading after MN-CONT Ver.61.05, use the combination of versions shown below: MN-CONT: Ver.61.05/LANG: Ver.61.05/RUI: Ver.61.01/MEAP: Ver.61.01/S-LNG: Ver.62.04/COPY-AP: Ver.61.01/SEND-AP: Ver.60.02/BOX-AP: Ver.61.01/RPTL-AP: Ver.61.01/Staple/Booklet Finisher-C1 SORTER: Ver.12.01/HD-FMT: Ver.6.19

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Faulty hue on images at copying Description When copying, faulty hue on images occurs. Field Remedy When selecting an appropriate color in Main Menu > Copy > Options > Color Balance > Fine Adjust Density, adjust the density with "+" or "-".

[Reference] The sample image adjusted with "+" and "-" in Fine Adjust Density for C/M/Y/Bk is attached.

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Image hue failure only at the time of copying Description In the field, image hue failure that blue on the original [1] was copied [2] as greenish blue occurred.

Cause It was because brightness shifted toward dark and color tone shifted toward yellow in relation to the design target value for brightness and color tone on the copy image. Field Remedy Upgrade the system software of the machine to Ver.34.05 (System Ver.34.05) or later. [Reference] With System Ver.34.05, correction for hue (brightness/color tone) of copy output image has been implemented. In addition, when upgrading the system software to System Ver.34.05, execute the operation with the following combination of versions. System: 34.05/Language: 34.05/DCON: 18.01/RCON (1 path): 6.02/RCON (reverse type): 6.01/MEAP: 32.01/UI-Copy: 30.11/UI-Box: 30.10/UI-Send: 30.10/UI-Intro: 30.01/RUI: 30.19/RUI Portal: 30.19/Sdict: 30.01/TTS: 2.02/ASR: 3.01/MEDIA: 4.02/WebDAV: 20.22/Browser: 20.09/SMCONT: 4.03/Mobile Print: 2.01/HD Format: 0608/KEY(KEY): 3.03/KEY(CA): 3.03/G3 FAX: 1.01/Stacker: 4.01/Staple/Saddle Stitch Finisher-C1: 4.01/Punch: 3.01/Inner Finisher-A1: 3.0

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Hue change upon consecutive output Description Hue change occurred upon consecutive output. Cause The amount of toner charging on the developing assembly changed rapidly due to the variations of installation environment (temperature/humidity) or image density. Field Remedy 1) After selecting Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation, select the given paper type (Plain, Heavy 1/Heavy 2, Heavy 3) [A] and press "Full Adjust".

2) Select the paper source of the paper type to be corrected and then press "OK". With the message displayed on the screen, perform outputting and scanning of test print, then perform "Full Adjust".

[Note] When performing the auto gradation correction, it should be performed for each paper type. Recommended papers in Japan, USA and Europe are shown for your reference.

Plain Heavy 1/Heavy 2 Heavy 3

JPN CS-814 (81.4g) GF-C209 (209g) Sai-atsukuchi for CLC5000 series

USA Hammermill Photo White (105g)

Hammermill Color Copy Cover (162g)

Hammermill Color Copy Cover (216g)

EUR Canon High Grade (100g) Canon High Grade (200g) Canon High Grade (250g)

3) In Service Mode (level 2) > COPIER > Option > IMG-LSR > ARC-INT1, lower the set of ARCDAT

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interruption interval from "100" to "20". Setting range is from "5" to "1000". (Default: 100) [Note] Actual setting value is calculated by dividing the entry value by 0.9 and rounding up after the decimal points. (e.g.: If an entry value is 100, setting value will be 112. And if an entry value is 20, setting value will be 23.) This adjustment decreases the productivity of copier a little. Be sure to explain this to the customer and gain his/her agreement before executing it. Faulty image hue when copying Description Faulty hue occurred when copying. Field Remedy Try to adjust hue after selecting the affected color in Main Menu > Copy > Options > Color Balance > Adjust Hue.

[Reference] Attached are image samples of when the hue for Y/G/C/B/M/R are adjusted.

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When printing from PS driver, output in different color if the version of the system software is earlier than Ver.61.05. Description When printing from PS driver, some characters or image were printed in different color or not printed. [1] is output like [2] in different color(blue characters).

Cause The system software(earlier than MN-CONT Ver.61.05) had a problem in color table for postscript color matching. Field Remedy Upgrade the system software of the machine to Ver.61.05(MN-CONT Ver.61.05) and later.

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<Feeder Jam> 0045/0047/0049 Jam codes due to the turned up sheet of the registration guide Description There were Field cases of 0045, 0047 or 0049 jam on feeding originals after jam removal with the devices from among the ones before the following S/Ns. - 0045: Registration sensor delay jam - 0047: Read sensor 1 delay jam - 0049: Read sensor 2 delay jam

Caution When removed accordion or folded/bent jammed originals, the symptom occurred due to the turned up sheet [2] of the registration guide [1].

Field Remedy Prepare the new type of the registration guide (FL2-9670-000) in which the measure against sheet-turns-up has been taken and also the new type of the paper feed guide (FL2-9671-000) that has been changed in conjunction with the shape change of the registration guide in order to replace the old parts with them by following the below procedure: The pictures below show the old type [A] and new type [B] of the registration guide.

The pictures below show the old type [C] and new type [D] of the paper feed guide.

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1) Remove the front cover [1] and the rear cover [2].

2) Unscrew the 2 screws [1] to remove the left side cover [2].

3) Detach the reuse band [1] and the connector [2].

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4) Detach the E-ring [1] attached on the front side of the feeder cover and the Open/Close cover stopper 1 [2].

5) Unscrew the 1 screw [1] to remove the guide pin [2] of the feeder cover and the feeder cover.

6) Open the open/close guide (lower) [1] and unscrew the 2 screws [2] to remove the registration inner guide [3].

7) Unscrew the 2 screws [1] to detach the registration guide [2]. [Caution] When attaching parts, attach the new type of the registration guide.

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8) Unscrew the 2 screws [1] to detach the Paper feed guide assembly 2 [2].

9) Detach the plastic E-ring attached to the shaft of the Paper feed guide assembly 1 with fingers.

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10) Unscrew the 2 screws [1].

11) Detach the release arm [1] and the bushing [2] from the shaft of the Paper feed guide assembly 1 to remove the Paper feed guide assembly 1 [3]. Attach the new type of the Paper feed guide assembly 1, and then put the release arm [1] and the bushing [2] back in place.

12) Reassemble the parts removed in the reverse order from the step 10). [Replacement Parts] - FL2-9670 GUIDE, REGISTRATION - FL2-9671 GUIDE, PAPER FEED 0001/0002 Jam Code / The paper feed does not stop due to the breakage of the harness for the sensor in the document tray assembly (Duplex Color Image Reader Unit-B1) Description When the feeder was used, the paper feed continued even after the last original was fed, resulting in abnormal sound or 0001/0002 jam. 0001: Post-separation sensor 3 delay jam 0002: Post-separation sensor 3 stationary jam

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Cause Due to the short distance of 20mm [A] between the cable band and the wire saddle which bundle the harness for the sensor in the document tray assembly of the feeder, excessive stress was applied to the portion [a] when the lifter moved up and down. This resulted in the breakage of the harness. [B] shows the one to which the countermeasure is implemented so as to change the distance to 45mm.

Field Remedy When the symptom occurs, follow the procedure below to replace with the document tray assembly (FM3-6210-020) that has the distance of 45mm between the cable band and the wire saddle. 1) Remove the face covers [1] by releasing the claws at two locations with the flat-blade screwdriver.

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2) Open the feed cover and remove the three screws.

3) Remove the hook and remove the rear cover.

4) Remove the three screws [2] and remove the paper pick-up cover (upper).

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5) Remove the one screw [3], remove the harness from the harness guides [4] at three locations and the wire saddle [5], and remove the connectors [6] at two locations.

6) Remove the one screw [7].

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7) Remove the document tray attachment spindle [8], and remove the E-ring [9].

8) Bringing the document tray spindle to the inner side and removing it, remove and replace the document tray assembly.

9) Reverse the procedure from step 7) to install the parts. 10) In Service Mode, adjust the tray width according to the paper size series. a) Adjustment of AB size series a-1) Adjust the side guide of the document tray to "A4/A3" mark. a-2) Press Service Mode > Medel List > FEEDER > Function > TRY-A4, reverse the display, and press "OK"

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key. Then, register the width of A4/A3. a-3) Adjust the side guide of the document tray to "A5R" mark. a-4) Press Service Mode > Mode List > FEEDER > Function > TRY-A5R, reverse the display, and press "OK" key. Then, register the width of A5R. b) Adjustment of Inch size series b-1) Adjust the side guide of the document tray to "LTR/11x17" mark. b-2) Press Service Mode > Medel List > FEEDER > Function > TRY-LTR, reverse the display, and press "OK" key. Then, register the width of LTR/11x17. b-3) Adjust the side guide of the document tray to "STMTR" mark. b-4) Press Service Mode > Mode List > FEEDER > Function > TRY-STMTR, reverse the display, and press "OK" key. Then, register the width of STMTR. 11) Set five sheets in the feeder and make copies. Check that the paper feed stops properly and no abnormal sound and no jam occur. [Replacement part] FM3-6210-020 DOCUMENT TRAY ASSEMBLY

0002 Jam Code (multiple feed jam) occurs when documents are being fed. (Image Reader Unit-B1) Description 0002 Jam Code (multiple feed jam) occurred when documents are being fed on the machines with the following serial number or earlier. -0002: Timing Sensor Delay Jam

Cause Depending on paper types, separation capability of separation pad may be decreased. Field Remedy Replace the separation pad assembly (FM4-1734-000) [1] according to the following steps. [Caution] The separation pad assembly is a combination of the Separation Pad Unit Holder and compression spring. So make sure to replace by the entire part of the separation pad assembly. [Reference] Separation performance is enhanced by changing the pad material and the pressure of the compression spring.

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3) Attach the separation pad assembly (FM4-1734-000). FM4-1734 SEPARATION PAD ASSEMBLY 0002/0003/0004 Jam code occurs when originals are picked up (iR-ADV C5051/C5045) Description Feeders of iR-ADV C5051/5045 series having serial numbers earlier than below had 0002/0003/0004 jam (multiple feed jam) when originals were picked up. ・0002 : Post-separation sensor 3 stationary jam ・0003 : Delivery sensor delay jam ・0004 : Delivery sensor stationary jam Cause Depending on paper types, separation capability of separation pad may be decreased. (Please refer to TP10 298f.pdf) Field Remedy By following steps below, after the torque limiter is replaced, improve the separation capability by adjusting separation roller pressure and attaching the arm sensing sheet to the pickup roller arm. 1) In Settings/Registration > Function Settings > Common > Scan Settings > Timing to Raise Feeder Tray, select "When Panel Is Touched" and press "OK" button to close the setting screen. 2) Set original on the original pickup tray and touch any key on the control panel to lift the original pickup tray [1].

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3) Open the feeder cover and remove 3 screws to remove the inner cover [2].

4) Using a ruler [3] as in the photo, measure the distance [c] between top [a] of the pre-separation plate [4] and the original [b]. [A] shows positions of the pre-separation plate [4] before the original pickup tray lift and the original [b]. [B] shows positions of the pre-separation plate [4] after the original pickup tray lift, the original [b] and the ruler [3].

5) According to the distance [c], select the type of arm sensing sheet. - [c] is from 0 to 1.5mm: Arm Sensing Sheet A [5] - [c] is from 1.5 to 3mm: Arm Sensing Sheet B [6] - [c] is over 3mm: Do not need to add Arm Sensing Sheet. [Caution] The arm sensing sheet A comes with the arm sensing sheet B (arm sensing sheet set : FM4-9078-000).

pg. 58

6) Remove 2 springs [7].

7) Remove 2 resin rings [8] and 2 bushings [9] to remove the pickup roller unit [10].

pg. 59

8) Attach the arm sensing sheet selected according to arm sensing sheet attachment standard to the paper surface sensor flag.

9) Remove 2 screws [11] to remove the pickup guide (lower) [12].

10) Remove 2 screws [13] to remove the separation roller unit [14]. Remove the torque limiter [16] connecting to the roller shaft [15] of the separation roller unit.

pg. 60

11) Remove the separation roller [17] and the roller shaft [15].

12) Draw a scribed line [f] on the marked line [e] on the separation roller pressure adjustment plate.

13) Loosen the screw fixed by red adhesive, move the marked line [e] to the direction of [h] by scale of 0.5 of the adjustment plate [g] and fix the screw again.

14) Attach the new type of torque limiter (FC8-5907-000). 15) Place the separation roller and the roller shaft to the original position, and then attach the separation roller unit.

pg. 61

16) Assemble parts in reverse procedure from Step 9) to Step 6). Then put the inner cover and close the feeder cover. 17) Set about 10 sheets of A4 size originals on the original tray and scan or copy to make sure that pickup operation has no problem. FC8-5907-000 LIMITER, TORQUE FM4-9078 ARM SENSING SHEET SET 0094 Jam Code remains to be displayed at pushing start button due to the peeling double-stick tape on the Registration Sensor reflector (Duplex Color Image Reader-B1) Description 0094 Jam occurred upon picking up paper from feeder and the Jam Code remained to be displayed even after performing jam clear. - 0094: This is the status where at least one of the sensors of the Feeding path is detecting residual paper in the device. Cause The Registration Sensor sheet [A] was caught in the jammed paper upon jam clear causing the double-stick tape [B] attaching the Registration Sensor to peel off resulting in the Jam Code remaining to be displayed.

Field Remedy 1) In Service Mode > COPIER > I/O > FEEDER > P004-3, check the I/O display of the Registration Sensor. If it is "0 (paper present)", go to Step 2). If it is "1", the cause is different from this issue. So check for other causes. [Reference] This feeder has 6 other Jam detection sensors with each displaying Jam Code "0094". If the

pg. 62

Registration Sensor has no problem, check for the failed sensors in the following I/O mode. 2) Remove the Registration Guide. 3) If the double-stick tape attaching the Registration Sensor is peeling off, fix it. If there is no tape peeling off, replace the Registration Guide (the Registration Sensor.) FL2-9665 GUIDE, REGISTRATION

<Fixing Jam / Delivery Jam> 0107 Jam Code/Paper wrapping around the fixing pressure roller/Breakage of the fixing film occurs due to error in replacement of the fixing film unit Description For the machines with serial numbers earlier than the ones listed below, the following 2 symptoms occurred during the replacement of the film unit on the fixing assembly due to an error in installing the fixing separation guide. a) 0107 Jam or paper wrapping around the pressure roller. b) 0107 Jam or the breakage of the film. - 0107 : Delay jam (Inner delivery sensor) Cause a) As the worker forgot to install the fixing separation guide, paper failed to separate from the pressure roller normally. b) As the fixing separation guide was installed upside down or was inserted incompletely, the fixing separation guide contacted the film. [A] shows the fixing separation guide in the correct position. [B] shows the fixing separate guide that was installed upside down. And [C] shows the fixing separation guide that was inserted incompletely.

Field Remedy Replace the fixing separation guide by the new type one (FC8-5043-020) according to the following steps. 1) Open the right lower cover and right upper cover, and then remove the fixing assembly. [Caution] When removing the fixing assembly, do not touch the film unit and the pressure roller. 2) Place the fixing assembly in such the orientation that the drawer connector [1] faces up, and disconnect the 3 connectors [2]; then, free the 8 cable guides [3] to remove the 2 cables [4].

pg. 63

3) Remove the 4 screws [5] and remove the shutter unit [6].

4) Turn the pressure gear [7] by the hand to render the pressure gear [7] the attached condition [D]. [Caution] When the fixing assembly is left for a long time, turn the pressure gear [7] by the hand to render the pressure roller the detached condition [E]. Do not leave the assembly in the attached condition [D].

pg. 64

5) Remove the 2 screws [8] and open the right and left pressure levers [9].

6) Remove the 3 screws [10], the 2 fixing plates (right and left) [11] and the terminal plate [12].

7) Remove the cable [13] from the cable guide and then remove the film unit [14].

8) If the film has been broken, install the film unit (FM3-5950-010).

pg. 65

9) Remove the 2 leaf spring [15] from the film unit, and install the countermeasure fixing separation guide (FC8-5043-020) [16].

[Caution] - The countermeasure part has the black coating only on the surface (paper passing face) for preventing wrong orientation atatchment. [F] shows the new type fixing separation guide and [G] does the old type one.

- When installing the fixing separation guide, pay attention to its surface (paper passing side) and backside and install it correctly [A]. Be careful not to install it upside down [B] and not to let it ride [C] on the rib [a].

pg. 66

10) Attach the 2 leaf springs on the film unit and shake the fixing separation guide by the finger to check to make sure that it does not wobble and that the attached leaf springs [H] does not warp. [H] shows the normal condition of the spring. [I] shows the wrappage due to the wrong orientation attachment and [J] does that due to the insufficient insertion of the fixing separation guide.

11) Assemble all the removed parts by going back the steps up to Step 7. 12) Output about 10 copies or printouts and check to see that the copier can output normally. FC8-5043 FIXING SEPARATION GUIDE FM3-5950(120V)/FM3-5951(230V): FILM ASSEMBLY

<Fixing Noise> Noise coming from the fixing assembly due to friction of the fixing film Description After a short period of time than expected, a noise was generated from fixing assemblies on a very few number of machines with serial numbers earlier than those listed below. Cause The fixing assembly [1] had too much friction between the fixing film [2] and the fixing heater [3], which caused the fixing assembly to generate the noise after a short period of use.

pg. 67

Field Remedy Install the film assembly (FM3-5950-010(120V)/FM3-5951-010(230V)) that has friction reduced between the fixing film and the fixing heater. FM3-5950-010(120V)/FM3-5951-010(230V): FILM ASSEMBLY Abnormal sound comes from the fixing film due to the fixing rotation speed during low speed operation Description The fixing rotation speed makes an abnormal sound during low speed operation. Cause A slow fixing rotation speed tends to cause the stick slip (vibration), and consequently causing the abnormal sound. Field Remedy Upgrade to DCON Ver.60.01 or later as the fixing rotation speed during low speed operation has been changed to 123mm/sec. When upgrading, be careful for the following combinations. E009-0002/E240-0004 Noise (click-click sound) from the Fixing Assembly due to spattering Grease Description In a machine prior to the following serial number, the pressure release cam [2] that controls pressure release operation of the fixing film area [1] or the cam portion [3] of the 46 T gear cannot stop at each pressure release position and may continue rotating, causing noise (clacking) from the fixing assembly, thereby resulting in E009-0002. In case of a machine prior to MN-CONT Ver.60.39, E240-0004 occurs. - E009-0002: The fixing film unit does not stop at the pressurizing position within 10 pressurizing attempts. - E240-0004: No response after 1.5 minutes has passed since the print request from the main controller to the DC controller. [Reference] [A] is the correct stop position of the pressure release cam [2].

pg. 68

Cause Because grease applied to the idler 17T/27T gear [4] and the 19T gear [5] of the inner paper delivery roller, and the drive gear train on the copier side scatters during operation and adheres to the pressure release cam [2] in the film unit and the cam portion [3] of the 46T gear. As a result, friction resistance decreases, and the pressure release cam [2] or the cam portion [3] of the 46T gear cannot stop at the pressure release position correctly and then continues to rotate and repeats pressurizing and releasing the pressure. a) Friction resistance between the pressure release cam [2] and the pressure plate [6] decreases When the amount of grease applied to the idler 17T/27T gear [4] and the 19T gear [5] of the inner paper delivery roller is too much as shown in [B], and the grease adheres to the pressure release cam [2] during operation, friction resistance between the pressure release cam [2] and the pressure plate [6] decreases and the pressure release cam [2] cannot stop at the correct position. If the amount of grease is appropriate as shown in [C], the symptom does not occur. (Please refer to TP10 332a.pdf).

pg. 69

b) Friction resistance between the cam portion [3] of the 46T gear and the pressure release stopper plate [7] decreases When grease applied to the drive gear train [8] on the copier side is too much or solidified, and the grease adheres to the cam portion [3] of the 46T gear during operation, friction resistance between the cam portion [3] and the pressure release stopper plate [7] decreases, and thus the cam [3] in the same axis with the 46T gear cannot stop at the pressure release position correctly.

Filed Remedy When the symptom occurs, clean the parts with alcohol by following the steps below. 1) Remove the screw [1] and the gear cover [2].

pg. 70

2) Remove the screw [3] and the stopper plate [4].

3) Remove the 2 screws [5] and the gear plate [6].

4) Clean the pressure release cam [8] while turning the 46T gear [7].

pg. 71

5) Clean the surface [10] facing the pressure release cam of the pressure plate [9].

6) Remove the bearing [11] and the e-ring [12] to remove the 46T gear [7].

7) Remove the idler 19T gear [13], the idler 17T/27T gear [14], and the 15T gear [15] of the inner paper delivery roller.

pg. 72

8) Remove the grease left on the surfaces of the 2 e-rings [16].

9) Clean the following parts of each gear 9-1) The surface [a] of the cam portion of the 46T gear [7] 9-2) The shaft holes [b] of the idler 19T gear [13] (both sides of the gear) 9-3) The shaft hole [c] of the idler 17T/27T gear [14] 9-4) The flange part [d] of the 15T gear [15] of the inner paper delivery roller

pg. 73

10) Clean the stopper plate [4] removed in the step 2).

11) Check that a lump of grease is not left on the fixing drive assembly.

pg. 74

12) If a lump of grease is left, spread it over half the circumference of the gear while rotating the gear so that the lump is not left on the tooth surface of the gear. The photo [A] below shows an example of a lump of grease. The photo [B]shows the state after the lump of grease was spread. The fixing drive assembly is removed in these photos, but there is no need to remove it in actual work.

pg. 75

13) Restore the parts by following the steps 7 in the reverse order.

pg. 76

<Finisher Jam> 1101 Jam Code due to insufficient aperture of the Buffer Stopper Arm (Finisher-C1) Description 1101 Jam occurred with the Staple sort or Group sort setting on the finishers with the following serial number or earlier. -1101: Inlet Sensor Stationary Jam Cause 1101 Jam occurred because the switched backed paper went to the upper side [a] of the Buffer Stopper Arm due to insufficient aperture of the Buffer Stopper Arm. Then it hits the paper to be output next. Normal operation is that the paper goes under the Buffer Stopper Arm [b].

Field Remedy Replace with the new type Buffer Stopper Arm (FL2-0807-010) according to the following steps. The new type Buffer Stopper Arm has the Groove [c] for identification.

1) Remove the front cover, inner cover and rear cover. 2) Remove all connectors of the Finisher Controller PCB. Then remove 2 earth screws [2] and 4 attachment screws [3] to remove the Finisher Controller PCB.

pg. 77

3) Remove 3 screws to remove the Paper Feeder Motor Assembly [4]. [Caution] -Be careful not to drop the drive belt located at the rear side of the Paper Feeder Motor Assembly as it also comes off upon removing the Paper Feeder Motor Assembly. - Make sure to attach the connector located under the Paper Feeder Motor Assembly upon attaching the Paper Feeder Motor Assembly.

4) Remove 2 screws to remove the Buffer Rear End Holding Solenoid [5]. And then remove the spring [6].

5) Remove 3 screws holding the Inlet Guide [7] and remove the Inlet Guide [7] after upturning the Buffer Stopper Arm [1].

pg. 78

[Caution] Make sure that the Inlet Lower Guide is horizontally fit [f] by combining the protrusion [d] and [e] upon attaching the Inlet Guide.

6) Remove the E-ring,the Bushing, dowel pin, Buffer Solenoid Arm attached to the front and rear of the Buffer Stopper Arm. Do not drop the dowel pin. The photo [A] shows the machine's front side whereas [B] shows the rear side.

7) Remove the Buffer Stopper Arm and replace with the countermeasure Buffer Stopper Arm.

pg. 79

8) Reassemble the parts in reverse order from step 6). 9) Prepare 10 sheets of original. Make prints or copies with the Staple sort or Group sort setting to make sure that outputs are normal. FL2-0807 Buffer Stopper Arm

1104/1101 Jam Codes occur due to the delay in timing of opening the swing guide (Finisher-C1) Description Finishers having serial numbers earlier than below had 1104 or 1101 jam when there were the two conditions together. [Conditions] 1) Mode: Staple sort mode or sort mode 2) Paper size: Small (A4, letter, etc.) - 1104 : Feed path sensor stationary jam - 1101 : Inlet sensor stationary jam Cause In correct operation, when the swing guide[1] opens, the swing arm[2] coordinates and lifts the swing roller [3] by about 2.5mm to the escape position. However, the sliding performance of the swing arm [2] was poor and there may have been a delay in lifting the swing roller to the escape level. Therefore, delivered paper [4] was stuck at the swing roller [3] and caused stationary jam.

Field Remedy According to the following steps, apply the super lube grease (FY9-6005-000) to the 2 locations of the sliding face of the swing arm in the swing guide. Grease will help the swing arm move smoothly and resolve the delay. 1) Remove the front cover, the rear cover and the left upper cover. Lower the tray below the grate-shaped upper guide. 2) Remove 5 screws to remove the grate-shaped upper guide. 3) Apply approximately the size of a rice grain of the super lube grease (FY9-6005-000) to each of the 2 locations of the sliding face [a] of the swing arm in the swing guide.

pg. 80

4) Assemble them in reverse procedure from Step 2). 5) Prepare 10 sheets of A4 or letter size original. Copy or print with settings of staple sort mode or sort mode and check that the output is correct. FY9-6005 SUPER LUBE grease 1400 Jam Code (Door open) due to the insufficient strength of the Claw of the Left inner cover Description 1400 Jam occurred during copy on the machines with the finishers of the following serial number or earlier attached. -1400: Door open Cause 1400 Jam occurred when the front cover of the Inner Finisher-A1 opened during copy due to the insufficient strength of the Claw of the Left inner cover. Field Remedy If the above symptom occurs, attach the newly set-up the spacer (4Y3-3017-000) [3] to the Claw [2] of the Left inner cover [1]. The photo [A] shows the claw of before attaching the spacer whereas [B] shows that of after attaching the spacer. 4Y3-3017 Spacer

pg. 81

110F Jam Code due to the failed paper detection of the finisher tray (Finisher-C1) Description 110F Jam occurred several times resulting in E540-8002/E542-8002 on the finishers with the serial number listed below or earlier. -110F: Retry error (The state is recovered by opening and closing the Door, or turning OFF and then ON the power supply.) -E540-8002: The dangerous area is reached before the tray 1 paper surface sensor detects paper surface during the paper surface detection operation. -E542-8002: The upper limit area is reached before the tray 2 paper surface sensor 1 detects the paper surface during paper surface detection operation. Cause Due to the warpage of the shaft of the U. Paper Face Sensing Flag [1], the U. Paper Face Sensing Flag [1] was not detected by the Paper Face Sensor [4] even after being pressed by the Tray 1 [2] or the Tray 2 [3] resulting in 110F Jam. Several occurrences of 110F Jam result in E540-8002/E542-8002.

pg. 82

Field Remedy Follow the procedure below to attach 1 sheet of the newly setup Sheet (4Y3-3015-000) to the tray cover (upper) & the tray cover (lower) respectively. 2 sheets are required per finisher. 1) Move the Tray 1 [2] & the Tray 2 [3] of the finisher upward to remove the 10 screws of the Grate-shaped Lower Guide.

2) Remove the Grate-shaped Lower Guide [5] avoiding the interference of the output pressing section [a] while lifting the Tray 2 [3].

3) Move the latch [6] located at the bottom of the tray to the right side to release the clutch.

pg. 83

4) Lower the Tray 1 [2] and the Tray 2 [3].

5) Attach 1 sheet to the tray cover (upper) and the tray cover (lower) respectively from the gap made after removing the Grate-shaped Lower Guide. Refer to the chart below for the push-on standards [b].

6) Make sure that the paper surface sensor flag is detected by the sensor by lifting & lowering the Tray 1 & the Tray 2. [A] indicates that the flag is not detected by the sensor while [B] indicates the flag is detected by the sensor.

7) Reassemble the finisher in reverse order from Step 2). 4Y3-3015 SHEET

pg. 84

< No Power /Boot up problem /Not Display LCD> Machine locked due to the S cable inserted aslant when the progress bar indicator reaches to the right end of the bar Description When the main power switch is turned on after installation and the progress bar indicator reaches the right end of the bar on the startup screen, the machine is locked.

Cause The DDI S cable is inserted aslant.

Field Remedy Insert the DDI S cable correctly. The LCD of the control panel assembly does not light up while the green main power lamp is on due to pinched harness of the laser scanner unit Description When turning on the main power supply SW, the LCD of the control panel assembly does not light up while the green main power lamp is on.

pg. 85

Cause The harness of the laser scanner unit is mixed with the grounding spring [1] and pinched when replacing the laser scanner unit, causing the problem. Photo [2] shows pinched harness, and photo [3] shows correct harness.

Field Remedy Make sure to check that the harness of the laser scanner unit is not pinched. If it is pinched, reposition it and attach the grounding spring. If the harness is not pinched, try to find other factors. Red background screen of the LCD panel upon main power switch ON Description The red background screen of the LCD panel occurred upon main power switch ON after installation.

Cause The control panel cable connector was inserted askew.

Field Remedy Properly insert the control panel cable connector.

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Pg 86 

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Canon PCL/PS/UFRII Printer Drivers are unable to staple a single copy of job when printing from Adobe Acrobat 8.0 and 9.0. 

Symptom: 

When a single copy of job is printed from Adobe Acrobat 8.0 and 9.0 with staple and collate finishing options, the job will print out without staple. 

 

Solution: 

In order to staple a single copy of job, you should enable “Prioritize Finishing Settings of Driver” under [Device Settings] ‐> [Detailed]. When this option is enabled, finishing settings configured by application will override by driver. 

 

 

 

 

 

 

                          Pg 87 

Unable to release a secure print job from imageRUNNER ADVANCE C5200 Series after a MEAP Login Application such as SSO‐H, Universal Login Manager or Uniflow Login Manager is installed 

Symptom: 

When a user tries to release his/her secure print job under “My Job Status”, no job is displayed even the user has verified that his/her user name under “Job Status” is exactly matched with the print job user name. (Note: imageRUNNER ADVANCE username is case sensitive)  

 

Solution: 

In order to release the secure print job, you should unchecked the “Require Domain Name to Determine My Job” under [Settings/Registration] ‐> [Function Settings] ‐> [Printer] ‐> [Simple Authentication Settings] on the Remote UI. A reboot is required after the checkbox is unchecked. When this option is unchecked, a “Domain Name” match is not required for the user to release his/her secure print job. 

Note: Please be aware that the username is still case sensitive even “Required Domain Name to Determine My job” is unchecked. 

 

 

 

 

 

                          Pg 88 

Unable to export Service Mode Settings from an imageRUNNER ADVANCE Next Generation Remote UI 

Symptom: 

When a service technician tries to export the service mode settings from an imageRUNNER ADVANCE Next Generation Remote UI, the “Service Mode Settings” checkbox is unavailable. 

   

Solution: 

To enable the “Service Mode Settings” to be displayed on the Remote UI, you have to change the [SMD‐EXPT] setting under Service Mode Lv.1 ‐> [OPTION] ‐> [USER] from 0 to 1. 

 

 

 

 

 

                        Pg 89 

Technical Connections

Appendix

Procedure Visual Check Service Activity Details1. Clean DF – Use the procedure found in Settings/Registration>Adjustment/Maintenance>Clean N/A ~20 sec

           imageRUNNER ADVANCE C5051 Series Preventative Maintenance Procedure.           04/19/2013

Settings/Registration>Adjustment/Maintenance>Clean. N/A 20 sec

2. Clean Platen Glass and the Platen Reader Glass. Clean the Platen Slit Glass using FY9‐6020‐000, please refer to TP12 181.pdf for more details.

N/A ~15 sec

3. Remove the ITB Assembly and the Transfer Cleaner Assembly and visually check  as per TP12 348.pdf. Clean/Replace the ITB Cleaning Blade, FM4‐7246‐010. Do not reinstall the ITB Assembly, please go to 

~1 mins ~30 secs, y, p g

step 4.4.  Visually inspect the Laser cavity, if there is a lot of toner accumulation clean or vacuum it. Inspect the patch shutter protect, FC8‐4540‐000. If it is broken replace it. Inspect/Clean the Image Patch Sensor. Re‐install the ITB Assembly then perform a  Settings Registration>Adjustment/Maintenance>Clean Inside Main Unit.

~1 mins ~3 mins

5 Clean the Laser slit glass with the cleaning wand and pad Instruct5. Clean the Laser slit glass with the cleaning wand and pad. Instruct the customer on how to perform the cleaning procedure. Inspect the cleaning pad and replace it if it is contaminated, part number FL2‐9476‐000. If the Glass Cleaning Wand is missing order part number FM3‐5968‐000. 

N/A ~30 sec

6. Check ALL durable counters. Clean/Replace as necessary. Eg; Check  Copier > Counter > DRBL‐1 ‐ 2TR‐ROLL ($16.56)

~20 s N/A

7. Visually Check the Fixing Guide, FC8‐5043‐000, and ensure that it is not contaminated with hardened toner. If contaminated / clean.

~20 s ~7 mins

8. Make 12 X 18 Copies using Heavy 1,2, or 3 setting and check for lines on the border of the  copies. Diagnose if Drum or Developer Housing needs to be replaced. If Drums are over 100% replace them.

~30 secs N/A

9 Visually check the Manual Bypass sensor if the sensor has a black9. Visually check the Manual Bypass sensor, if the sensor has a black connector replace it with the white one, WG8‐5783‐000.

~15 secs ~5 mins

Total ~ 4 mins ~ 18 mins

e-Support Filename: TP12 348.pdf Date: 10-23-12

Page 1 of 2

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: imageRUNNER C5030 / C5035 / C5045 / C5051

SUBJECT:

Transfer Cleaner Assembly Leakage

GENERAL:

This Technical Publication details how to prevent waste toner from leaking out of the Transfer Cleaner Assembly, FM4-7244-010, onto the Yellow Developer Housing. As a result, the Waste Toner will migrate in the laser cavity causing copy quality issues.

DETAILS: When the machine is running, waste toner leaks out of the Transfer Cleaner [1], FM4-7244-010, and waste toner falls on the Yellow Developer Housing [2] [A]. The toner will eventually migrate onto the Laser Assemblies [3] [B] and then cause copy quality issues.

It has been found that when the Cleaning Blade is replaced, it is possible that the waste toner guide, [4] [C], bends and blocks the toner from being fed into the Waste Toner Case Assembly. The Waste Toner eventually backs up and causes the symptom discussed earlier in this Technical Publication.

e-Support Filename: TP12 348.pdf Date: 10-23-12

Page 2 of 2

SERVICING PROCEDURE: If Waste Toner is found on the Yellow Developer Housing, inspect the Transfer Cleaner Assembly and check to see if the waste toner guide is bent [b]. If it is bent, reposition it as shown in [4] [D]. If the waste toner guide is not repairable, replace the Transfer Cleaner Assembly, FM4-7244-010. SERVICE PARTS:

No. Type Description Part Number P.C. Page

1 N/A FM4-7244-010 FM4-7244-010 530A

e-Support Filename: TP12 016.pdf Date: 01-18-12

Page 1 of 2

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below

SUBJECT:

Measure Against a Black Band at the End Portions of a Page Only Appearing on the 2nd Side

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

Color Image Reader-L1 GGT00001 ~ GGT00188

Duplex Color Image Reader Unit-B1 FFU64831 ~ FFU70520

Duplex Color Image Reader Unit-A1 GGD55263 ~ GDD56391

Duplex Color Image Reader Unit-C1 HUE28221 ~ HUE35897 GENERAL: This Technical Publication details a measure on how to repair a black band on the end portions of the 2nd side of a copy or scan. DETAILS: When copying/scanning in duplex mode with the single pass ADF, a black band may appear at the end portions [B] of a second sided copy/scan [P-1]. [A] indicates paper feed direction.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

P-1

e-Support Filename: TP12 016.pdf Date: 01-18-12

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Manufacturing changed the surface processing of the mirror spring [2] from plating to painting in the scanner unit [1]. This change in surface from plating to painting affects the adhesiveness of the light blocking sheet [3]. The light blocking sheet [3] may peel off over a period of time. When the light blocking sheet peels off, it will block the path of the light and cause the black band as described in the details of this Technical Publication.

SERVICING PROCEDURE: When this issue occurs, please see the attachment named “Procedure for Removing Light Blocking Sheet.pdf”.

Light Blocking sheet (Not Peeled Off)

Light Blocking sheet (Peeled Off)

*Procedure for removing the light-locking sheet

1. Open the open/ close cover.

2. Open the open/close guide.

3. Remove the reverse guide.3-1. Remove the screw (2 pcs).

3-2. Remove the reverse guide.

Open the reverse guide at an angle of about 60 degrees, and then remove it.

Note: Be careful. If the reverse guide reaches an upright position as shownin the photo below, it can't be removed.

3-3. Remove the fan cable (2 wire-saddles and 1 connector)

1. Free the wire-saddle (2 pcs).2. Disconnect the fan cable connector (1 pc).3. Keep the removed reverse guide on the ADF tray with a sheet of paper. (Refer to the photo shown on the right.)

4. Remove(move) the registration inner guide.4-1. Remove the screw (2 pcs).

4-2. Remove(move) the registration inner guide.

Remove the registration inner guide and move it to the left with the cable connected.

Note 1: There is no need to remove the registration inner guide from the ADF.Note 2: Apply a sheet of paper as shown in the photo on the left to prevent the registration inner guide from being damaged.

A sheet of paper for preventing scratches

5. Remove the scanner unit.5-1. Remove the fan duct.

Push the either ends of the fan duct to the directions shown by the arrows and free the claw; then remove it.

5-2. Remove the scanner unit connector (1 pc).

Note: Disconnect the connector from the PCB after releasing the lock of the connector shown by the arrow.

5-3. Remove the screw that fixes the scanner unit (2 pcs).

Note 1: The use of driver 200mm or less in length is recommended in order to avoid the interference with the open/close cover. Note 2: Do not drop the screws.

5-4. Remove the scanner unit Note 1: Pay attention to the work environment so as to prevent dust from getting in the scanner unit.Note 2: Be careful not to touch the mirrors, lenses, the LED light-emitting face and PCB mistakenly during this work.1. Grab the scanner unit by the both hands at the locations shown by the red circles in the left photo, and pull it up as far as it will go in the direction of A shown in the photo below.2. In the situation mentioned 1 above, pull the scanner unit along the guide rails on the ADF in the direction of B shown in the photo below.3. Turn the removed scanner unit upside down and place it on a clean table.

Locations to grab

<Reference photos>

PCB

A

B

　Lense

LED light-emitting face　　　Lense

<How to grab the scanner unit> <View of the scanner unit placed on a table><View of the removed scanner unit>

A

B

6. Remove the light-blocking sheet.6-1. Remove the LED unit (2 screws & 3 wire saddles)

1. Remove the screw (2 pcs).2. Remove the LED unit and remove the harness from the wire saddle (3 pcs.) 3. Move the LED unit as shown in the lower left photo with the harness being attached.

3 wire saddles

6-2. Remove the light-blocking sheet (2 pcs).

While holding the mirror spring at the locations shown by the red circles in the photo at the left below, remove the light-blocking sheet (2 pcs) from each side.1. Pinch the cloth of the light-blocking sheet using tweezers and so on to slightly remove the sheet. (Refer to the photo shown right) 2. Hold the slightly removed part of the sheet with fingers to remove the entire light-blocking sheet.3. Make sure to fully remove the light-blocking sheet. (Adhesive deposit is OK.)　Note: Be careful not to touch the mirrors, lenses and others.

<Removed light-blocking sheet (reference)>6-3. Return the LED unit in the original position, and screw it (2 screws).

Set the LED unit in the original position (2 bosses) and then screw it (2 screws).

Note: Be careful not to damage the screw hole. (Perform this work with special care. If the screw hole is stripped, the unit has to be replaced by a new one.)1. Vertically insert the screw into the screw hole.2. Turn the screw in the anti-clockwise direction a little to check the proper engagement between the screw and the screw hole, and then tighten it in the clockwise direction. After this, do not tighten the screw too much.

7. Attach the scanner unit.7-1. Checks to be made before attachment (no poorly-fitted connector (1 pc))

Push the LED unit connectors (2pcs) (see the backside of the unit as well) a little,and check to make sure that they are securely fitted.

7-2. Attach the scanner unit.1. Make sure that no foreign substances are attached on the glass surface. If the glass surface has some foreign substances attached, they should be removed using lint-free paper.

2. Turn the scanner unit so that the LED unit faces down.3. Fit the front and rear large bosses (shown by the red circles) on the scanner unit into the guide rails on the ADF simultaneously.4. In the same manner as 2 above, fit the front and rear small bosses (shown by the yellow circles) on the scanner unitinto the guide rails of the ADF simultaneously.5. Push in the scanner unit along the guide rails as far as it will go while keeping the unit parallel. And then, drop it downward.

Glass surface

7-3. Screw the scanner unit (2 screws).

Note 1: Tighten the screws from rear side to the front side.Note 2: The use of driver 200mm or less in length is recommended in order to avoid the interference with the open/close cover. Note 3: Do not drop the screws.

7-4. Fit the connector (1 pc).7 4. Fit the connector (1 pc).

Note: Fit the connector securely.(Make sure that connectors are properly inserted by pressing them again. )

7-5. Attach the fan duct.

Fit the claw of the fan duct in the hole on the scanner unit, and then push the duct. After fitting, pull the fan duct gentlyto make sure that it does not come off.

8. Attach the registration inner guide (2 screws).

Guide sheet

Feed roller

1. Check to make sure that the scanner unit connector (1pc) has been fitted (just to be safe).2. Remove the registration inner guide and set the guide sheet to the outside of the feed roller. Do not damage the guide sheet.3. Align the hole on the registration inner guide with the hole on the ADF and then attach the registration inner guide.4. Tighten the 2 screws from rear side to the front side.5. Remove the sheet of paper applied for preventing scratches.

9. Attach the reverse guide.

9-1. Route the fan cable.

1. Insert the ADF cable connector into the connector (1 pc). 2. Fit the cable into the wire saddle (2 pcs). And then, lock those wire saddles.3. Make sure that all harness connectors are inserted.

9-2. Attach the reverse guide (2 screws).

Insert the boss. Fit the hole in the boss.

1. Render the reverse guide in an upright position, and insert it in the direction of the ADF bosses (on the front and rear end plates).2. Tilt the reverse guide by approx. 60 degrees to insert its U-shaped cut into the boss.3. Fit the holes on the reverse guide in the bosses (2 pcs) and fix the delivery guide with 2 screws from rear side to the front side.4. Remove the sheet of paper for preventing scratches.

10. Close the open/close guide and the open/close cover to finish this procedure.

e-Support Filename: TP12 137.pdf Date: 04-26-12

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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: imageRUNNER C5000, imageRUNNER ADVANCE C5000/ 4000

SUBJECT:

Measure to Prevent Paper Deck Related Jams 020F, 0113, 0105

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

GENERAL:

This Technical Publication describes the countermeasure to prevent Jams 020F, 0113, 0105 from the Paper Deck. DETAILS: When feeding paper from the paper deck, the following type of jam may occur:

*1 020C Deck sheet pickup sensor (PS6D) Stationary *2 020F Deck pickup sensor (PS6D) Stationary *3 0105 Registration sensor (PS26) Delay *4 0113 Vertical path sensor (UN53) Delay

*5 0105 Registration sensor (S5) Delay This jam occurrence is due to the motor damper being unable to absorb the vibration and causing the Paper Deck pickup motor (P-1) to stop driving.

Products Affected: Serial Numbers Affected:

Paper Deck Unit-B2(LTR) No Serial Number Affected

Paper Deck Unit-B1(LTR) GLS00001 ~ GLS06026

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

Model Paper Deck JAM Code 1 JAM Code 2 iR C5000 Series Paper Deck-Y1 020C (*1) 0105 (*3) iR ADV C5000 Series Paper Deck Unit-B1 020F (*2) 0113 (*4) iR ADV 4000 Series Paper Deck Unit-B2 020F (*2) 0105 (*5)

e-Support Filename: TP12 137.pdf Date: 04-26-12

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P – 1

1. Pick-up motor

SERVICING: In order to properly identify the current motor in the paper deck assembly, please refer to the following illustration and a table:

e-Support Filename: TP12 137.pdf Date: 04-26-12

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Old Type (FK2-3064-000) New Type (FK2-3064-010) Label on the pick-up motor (A) 02 03 When experiencing these issues in the field, please replace the current pick-up motor with the new type pick-up motor FK2-3064-010 to prevent intermittent jams. SERVICE PARTS: No.   Parts Number   Description   Q'ty   Fig No.  

1 OLD  FK2‐3064‐000  Stepping Motor DC  1‐>0  F11 

NEW  FK2‐3064‐010  Stepping Motor DC  0‐>1  F11 

e-Support Filename: TP12 331.pdf Date: 10-25-12

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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See table

SUBJECT:

Troubleshooting Various E075 Causes

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected V1: Serial Numbers Affected V2:

imageRUNNER ADVANCE C5051 DZK - All GQM00001 ~ GQM65389

imageRUNNER ADVANCE C5051 G N/A EUF00001 ~ EUF50474

imageRUNNER ADVANCE C5045 DZW - All GPQ00001 ~ GPQ64879

imageRUNNER ADVANCE C5045 G N/A EUK00001 ~ EUK50417

imageRUNNER ADVANCE C5035 ECV - All GNW00001 ~ GNW65450

imageRUNNER ADVANCE C5035 G N/A EUQ00001 ~ EUQ50438

imageRUNNER ADVANCE C5030 EFA - All GNG00001 ~ GNG65644

imageRUNNER ADVANCE C5030 G N/A EUV00001 ~ EUV50162 GENERAL:

This Technical Publication details troubleshooting steps to ensure the performance of the ITB Assembly when addressing the issue of a full displacement of the Intermediate Transfer Belt (E075). Canon USA will now have available a full ITB Assembly, (without an ITB Belt), or an ITB improvement kit. Depending on what type of an ITB Assembly is installed in the machine, and old style or a new style, will dictate the delivery of an ITB Assembly or an ITB improvement kit. The lot number [A] or serial number of the machine will determine which item is needed. Please refer to the lot number chart and serial number chart to understand the type of ITB assembly that is installed in your machine.

e-Support Filename: TP12 331.pdf Date: 10-25-12

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DETAILS: An E075 can occur when replacing the Intermediate Transfer Belt in the field, or while the machine is in use by the customer. Checking the values under COPIER > DISPLAY > MISC > ITB-POS indicates the position of the ITB belt. If the value exceeds -300 to +450, an imbalance of displacement to the ITB belt can occur. If this occurs an E075 error code will occur.

SERVICING PROCEDURE: There are two ways to address E075 issues in the field. The charts below distinguishes what ITB Assemblies need either a new style ITB Assembly or the ITB improvement kit, FM4-8409-000. Please refer to the ITB improvement kit instructions attached to this technical publication named “FM4-8409-000 Install”.

e-Support Filename: TP12 331.pdf Date: 10-25-12

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Three Points to note when installing the Intermediate Transfer Belt (ITB) on the ITB Assembly:

• Ensure that the Intermediate Transfer Belt (ITB) is inserted inside of the Belt Guide, FL3-4847-000. If it is not, reinsert the ITB inside of the Belt Guide.

• Verify that under level 2 COPIER > OPTION > IMG-TR > ITB-TYPE is set to 2. • Validate that the machine is on an even surface, uneven surfaces will cause E075’s.

Good No Good

When installing the ITB improvement kit, FM4-8409-000, into the ITB Assembly there are some steps that Super Lube, FY9-6005-000, is needed. Please order Super Lube, FY9-6005-000, prior to installing the ITB Improvement Kit.

NOTE:

At accounts with multiple machines it has been bought to our attention that ITB Assemblies are sometimes switched from machine to machine. It is very important to pay special attention to the lot numbers to ensure that the ITB Assembly in the machine matches the lot numbers in this Technical Publication.

NOTE:

In the next steps, achieving a value that is within the tagets specified in the next steps may minimize the occurrence of an E075 error code. If the engine is mounted on a Cabinet Type-B, the adjustment procedure cannot be performed.

NOTE:

e-Support Filename: TP12 331.pdf Date: 10-25-12

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When the values are out of range use the following procedure to achieve the targeted values. The directions state to initially turn two rotations, more rotations could be performed to achieve the desired range. A maximum of four rotations could be achieved.

Rotate the Right Front adjuster clockwise two rotations. Run COPIER > FUNCTION > MISC-P > ITB-INIT. Then check the value of COPIER > DISPLAY > MISC > ITB-POS. If the value achieves the range noted, test the machine by making some copies, turn the machine OFF/ON, then execute COPIER > FUNCTION > MISC-P > ITB-INIT. Execute ITB-INIT two more times. If the values stay the same or within the range, the process is completed. Achieving a value that is as close to zero is ideal to minimizing E075 error codes, but if it cannot be achieved ensure the values are within range and then perform three ITB-INITS and make sure that the ITB-POS value is stable.

Rotate the Left Front adjuster clockwise two rotations. Run COPIER > FUNCTION > MISC-P > ITB-INIT. Then check the value of COPIER > DISPLAY > MISC > ITB-POS. If the value achieves the range noted, test the machine by making some copies, turn the machine OFF/ON, then execute COPIER > FUNCTION > MISC-P > ITB-INIT. Execute ITB-INIT two more times. If the values stay the same or within the range, the process is completed. Achieving a value that is as close to zero is ideal to minimizing E075 error codes, but if it cannot be achieved ensure the values are within range and then perform three ITB-INITS and make sure that the ITB-POS value is stable

e-Support Filename: TP12 331.pdf Date: 10-25-12

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SERVICE PARTS:

No. Type Description Part Number P.C. Page

1 Old N/A N/A

530A New ITB improvement kit * FM4-8409-000

2 Old Intermediate Transfer Assembly FM4-8384-000

530A New Intermediate Transfer Assembly ** FM4-8412-000

2 Super Lube FY9-6005-000 530 Distribution Information: * Canon U.S.A., Inc. will be providing ITB Assembly Improvement Kits (FM4-8409-000) free of charge in multiple distributions enabling a trained technician to be proactive in addressing any E075 issues that occur with previous ITB Assemblies by way of conversion. ** To obtain a free of charge ITB Core assembly, go to the Canon e-Support Web Site (www.support.cusa.canon.com); click Warranty / Product Advisories / imageRUNNER ADVANCE C5000 series ITB Request Program. This form will automatically verify your engine serial number. Further information on this program is detailed in the Dealer Letter for the ITB Assembly dated November 1, 2012.

e-Support Filename: TP10 298f.pdf Date: 5-8-12

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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT: Improving DADF Original Document Separation Capability

This Technical Publication has been revised to update information about the Duplex Color Image Reader Unit-C1 used on the imageRUNNER ADVANCE6000/8000 (see Page 1 ). The revision history of this Technical Publication can be found at the end of this document. PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Respective Copier Products Affected: Serial Numbers Affected: imageRUNNER ADVANCE

C5051/C5045 Duplex Color Image Reader

Unit-B1 FFU00001 to FFU07459

imageRUNNER ADVANCE C7000/9000 Series

Duplex Color Image Reader Unit-A1 GDD00001 to GDD02902

imagePRESS 1100 Series Color Image Reader-L1 GGR00001 to GGR00125 DVF00001 and on

imageRUNNER ADVANCE 6000/8000 Series

Duplex Color Image Reader Unit-C1

GAL00001 to GAL00003 GAQ00001 and later

GENERAL: This Technical Publication outlines the procedure to improve the separation capability of the DADF in the products listed above. DETAILS: Under certain conditions, it was possible for multi-feeding to occur when scanning multiple originals using the DADF. SERVICING PROCEDURE: Factory: The Torque Limiter [1] is changed to increase the torque of the Separation Roller and the pressure adjustment of the Sponge Roller [2] is decreased.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

e-Support Filename: TP10 298f.pdf Date: 5-8-12

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Field: If the symptom above occurs, replace Torque Limiter [1] with the new type (FC8-5907-000) and decrease the pressing force of Sponge Roller [2] according to the following procedure. Additionally, measure and affix the appropriate Arm Sensing Sheet from the Arm Sensing Sheet Set (FM4-9078-000) to the Paper Pick-Up Roller Arm sensor flag to increase pre-separation capability.

Adjusting the pressing force of Sponge Roller 1. Remove Sponge Roller Assembly [Figure 1]. 2. Before loosening the screw, put a mark at the current position of scribed line [A] for reference. 3. Loosen the screw that is fixed with the red bonding material and move the scribed line [A] ½ (.5) of

one (1) line in the scale [B] in the direction of the arrow [C]. 4. Tighten the loosened screw. 5. Reinstall the Sponge Roller Assembly into the DADF.

Paper Pick-Up Assembly

[1] Torque Limiter [3] Sponge Roller Assembly

[2] Sponge Roller

e-Support Filename: TP10 298f.pdf Date: 5-8-12

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Attaching Arm Sensing Sheet Before attaching the appropriate Arm Sensing Sheet, a measurement must be taken to determine the current exposure of the Pre-Separation Plate [4].

[Figure 2] Paper Pick-Up Assembly

[4] Pre-Separation Plate

1. Change the ascent timing of the document tray.

[Figure 1] Sponge Roller Assembly [A] Scribed Line [C] Adjustment Direction [B] Scale

e-Support Filename: TP10 298f.pdf Date: 5-8-12

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a. For imagePRESS 1135/1125/1110P/1110S i. Additional Functions>Common Settings>Timing to Raise Feeder Tray>From Panel>

Press “OK”. b. For imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030

i. Settings/Registration>Function>Settings>Common>Scan Settings>Timing to Raise Feeder Tray>When Panel is Touched>”OK”.

c. For imageRUNNER ADVANCE C9075 PRO/ C9065 PRO/ C7065/ C7055 i. Settings/Registration>Function>Settings>Common>Scan Settings>Timing to Raise

Feeder Tray>When Panel is Touched>”OK”. d. For imageRUNNER ADVANCE 6000/8000 Series

i. Settings/Registration>Function>Settings>Common>Scan Settings>Timing to Raise Feeder Tray>When Panel is Touched>”OK”.

2. Remove Upper Pick-Up Paper Cover

3. Place 1 sheet of paper and touch the control panel to move the lifter up.

e-Support Filename: TP10 298f.pdf Date: 5-8-12

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4. Insert a scale and measure the exposure [D] of Pre-Separation Plate.

5. Attach Arm Sensing Sheet [Figure 3]. a. Select Arm Sensing Sheet to be attached on the basis of the exposure [D] of the Pre-

Separation Plate. i. If the exposure [D] of the Pre-Separation Plate is 0 to 1.5mm, select Arm Sensing

Sheet A [6].

ii. If the exposure [D] of the Pre-Separation Plate is 1.5 to 3mm, select Arm Sensing Sheet B [5].

iii. If the exposure [D] of the Pre-Separation Plate is over 3mm, do not need to attach Arm Sensing Sheet.

Arm Sensing Sheet Set [Figure 3] (FM4-9078-000) is a single entity consisting of Arm Sensing Sheet A [6] and B [5].

NOTE:

Exposure [D]

e-Support Filename: TP10 298f.pdf Date: 5-8-12

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[Figure 3] Arm Sensing Sheet Set [5] Arm Sensing Sheet B [6] Arm Sensing Sheet A

b. Attach the selected Arm Sensing Sheet to Paper Pick-Up Roller Arm.

Paper Pick-Up Roller Arm [E] Arm Sensing Sheet attachment standard

e-Support Filename: TP10 298f.pdf Date: 5-8-12

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SERVICE PARTS:

Description Part Number P.C. Page Figure Number

Key Number

1 Old Torque Limiter FC7-2494-000 2-24, 2-26,

2-42 A30 B30 7

New Torque Limiter FC8-5907-000 2-24, 2-26, 2-42

A30 B30 7

2 Old N/A N/A N/A N/A N/A

New Arm Sensing Sheet Set FM4-9078-000 N/A N/A N/A

REVISION HISTORY: TP10 289a – This technical Publication has been revised to include new information about the Duplex Color Image Reader Unit-B1 on Pages 1 and 4. TP10 298b – This Technical Publication has been revised to include new information about the Duplex Color Image Reader Unit-C1 on Pages 1 and 4. TP10 298c – This Technical Publication has been revised to remove information about the Duplex Color Image Reader Unit-C1 on Pages 1 and 4. TP10 298d – This Technical Publication has been revised to correct information in Paragraph 1 on Page 4 and to include the Duplex Color Image Reader Unit-C1 which used on the imageRUNNER ADVANCE 6000/8000 series and not the iRC3200 Series (Color Image Reader-C1). TP10 298e – This Technical Publication has been revised to correct information in PRODUCTS AFFECTED/SERIAL NUMBERS AFFECTED chart on Page 1 to eliminate mention of the Duplex Color Image Reader Unit-C1 as being an option on the 6000 series. It is standard on both the 6000 and 8000 series.

e-Support Filename: TP10 332a.pdf Date: 04-20-11

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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below

SUBJECT:

Measure to Prevent Noise in the Fixing Assembly and E240-0004 E009-0002 Error Codes

This informs the field that Error Code E240-0004 has been changed to E009-0002 due to the update revision of DCON from v60.01 to v61.02. PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE C5051 GQM00001 ~ GQM30944

imageRUNNER ADVANCE C5045 GPQ00001 ~ GPQ31872

imageRUNNER ADVANCE C5035 GNW00001 ~ GNW31114

imageRUNNER ADVANCE C5030 GNG00001 ~ GNG31146 GENERAL: This Technical Publication describes a cleaning process that will help minimize a thumping noise and E240-0004 E009-0002 Error Codes. DETAILS:

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

Cams At the factory, too much grease was applied to the gears shown which caused the grease to migrate to the cams and brake assembly (brake assembly is not in the picture, see next page).

e-Support Filename: TP10 332a.pdf Date: 04-20-11

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SERVICING PROCEDURE: Please see attached PDF, “Cleaning Procedure”, which provides steps to clean the gears and cams mentioned.

If the Cleaning Procedure does not remedy this issue, please follow the procedure below:

To further prevent the Pressure Cam from over traveling, slightly add additional pressure to the leaf spring as shown below. Install the Brake Assembly on the Fixing Assembly and test the device.

Place downward Pressure on the leaf spring if needed.

How to Remove the Grease

Step 1Before cleaning, remove the parts [1] to [2]

[6]Step 1Before cleaning, remove the parts [1] to [3] from the rear side of the fixing assembly.

Remove the screw [4] and the gear cover [1].

Remove the screw [5] and the stopper plate [2].

[1] [4][5]

[2]

[3]

Remove the 2 screws [6] and the gear plate [3].

[6]Step 1Before cleaning, remove the parts [1] to [3] from the rear side of the fixing assembly.

Remove the screw [4] and the gear cover [1].

Remove the screw [5] and the stopper plate [2].

[1] [4][5]

[2]

[3]

Remove the 2 screws [6] and the gear plate [3].

[6]

Step 2Remove the grease on the parts with alcohol.

[8][9]

Step 1Before cleaning, remove the parts [1] to [3] from the rear side of the fixing assembly.

Remove the screw [4] and the gear cover [1].

Remove the screw [5] and the stopper plate [2].

[1] [4][5]

[2]

[3]

Remove the 2 screws [6] and the gear plate [3].

[6]

Step 2Remove the grease on the parts with alcohol.

[7]

[8][9]

[7]

[10]

Step 1Before cleaning, remove the parts [1] to [3] from the rear side of the fixing assembly.

Remove the screw [4] and the gear cover [1].

Remove the screw [5] and the stopper plate [2].

[1] [4][5]

[2]

[3]

Remove the 2 screws [6] and the gear plate [3].

[6]

Step 2Remove the grease on the parts with alcohol.

[7]

Clean the cam [8] while turning the gear [7]. Clean the surface facing the cam [8] of the pressure plate [9].

[8][9]

[7]

Clean the cam surface [10] while turning the pressure plate [7].

[10]

Step 1Before cleaning, remove the parts [1] to [3] from the rear side of the fixing assembly.

Remove the screw [4] and the gear cover [1].

Remove the screw [5] and the stopper plate [2].

[1] [4][5]

[2]

[3]

Remove the 2 screws [6] and the gear plate [3].

[6]

Step 2Remove the grease on the parts with alcohol.

[7]

Clean the cam [8] while turning the gear [7]. Clean the surface facing the cam [8] of the pressure plate [9].

[8][9]

[7]

Clean the cam surface [10] while turning the pressure plate [7].

[10]

[2] [12] [13]

Step 1Before cleaning, remove the parts [1] to [3] from the rear side of the fixing assembly.

Remove the screw [4] and the gear cover [1].

Remove the screw [5] and the stopper plate [2].

[1] [4][5]

[2]

[3]

Remove the 2 screws [6] and the gear plate [3].

[6]

Step 2Remove the grease on the parts with alcohol.

[7]

Clean the cam [8] while turning the gear [7]. Clean the surface facing the cam [8] of the pressure plate [9].

[8][9]

[7]

Clean the cam surface [10] while turning the pressure plate [7].

[10]

Clean the stopper plate [2] removed in step 1.

[2]

Remove the grease on the tooth surface [11] and the grease running out from the shaft [12] of the idler gear

[11]

[12]

[7]

Clean the flange [13] of the internal delivery roller while turning the gear [7]

[13]

Step 1Before cleaning, remove the parts [1] to [3] from the rear side of the fixing assembly.

Remove the screw [4] and the gear cover [1].

Remove the screw [5] and the stopper plate [2].

[1] [4][5]

[2]

[3]

Remove the 2 screws [6] and the gear plate [3].

[6]

Step 2Remove the grease on the parts with alcohol.

[7]

Clean the cam [8] while turning the gear [7]. Clean the surface facing the cam [8] of the pressure plate [9].

[8][9]

[7]

Clean the cam surface [10] while turning the pressure plate [7].

[10]

Clean the stopper plate [2] removed in step 1.

[2]

Remove the grease on the tooth surface [11] and the grease running out from the shaft [12] of the idler gear.

[11]

[12]

[7]

Clean the flange [13] of the internal delivery roller while turning the gear [7].

[13]

After completing the above procedure, return the fixing assembly in the reverse order.