1. WELCOME TO SUBSCRIBED 2015 2. WE HAVE BEEN ON AN INCREDIBLE JOURNEY 3. Products 1970s Product + Services 1990s Customer Centric 2000s Relationship Centric Today WE ARE LIVING IN A DIFFERENT ERA 4. WE ARE HERE TO CELEBRATE YOU 5. THE DISRUPTORS 2011 6. THE MAVERICKS 2012 7. THE CHANGE-AGENTS 2013 8. THE REINVENTORS 2014 9. IN 5 SHORT YEARS YOUVE TRANSFORMED THE MARKET 10. EVERY INDUSTRY HAS SHIFTED 11. CUSTOMERS NOW EXPECT THE SUBSCRIPTION EXPERIENCE Ongoing Value Memorable Experiences Anywhere, Real-time Personalized Moments Immediate Fulllment 12. YOU Are Changing The World 13. THE SUBSCRIPTION ECONOMY GOES MAINSTREAM 2015 14. We've moved from selling boxes, cloud, mobility, or any other solution to partner with customers on their outcomes. John Chambers, CEO, Cisco May 2015 YOU CHANGED TECHNOLOGY 15. "There's a secular movement that's happening ... more to an annuity relationship as well as a subscription relationship. These are the long-term relationships we want to have with all customers. There will be an increasing emphasis on the lifetime value that we can deliver to customers. Satya Nadella, CEO, Microsoft May, 2015 YOU CHANGED TECHNOLOGY 16. YOU CHANGED RETAIL 17. YOU CHANGED THE MUSIC INDUSTRY Beats Tidal iTunesPandora 45B Likes Spotify 60M Users $3B value Jay Z Down 20% 18. HBO Is Now Live On Zuora 19. Lynda.com Is Now Live On Zuora 20. General Motors Is Live On Zuora 21. Subscriptions Went IPO 22. Enterprises Embraced Subscriptions 23. 50% Of people in France are moving away from ownership. Traditional consumption models dont meet the demands of consumers who now favor exibility and unlimited access. Market study: Institut Franais Dopinion Publique (IFOP) THE FRENCH HAVE GONE SUBSCRIPTION 24. THE GERMANS HAVE GONE SUBSCRIPTION 80% Of German companies have dealt with the issue of subscription business models. Subscription models have already arrived in the minds of board members. Market study: IDG Research Services 25. THE UK NEWSPAPER INDUSTRY IS NOW LIVE ON ZUORA Times of London Time UKThe GuardianThe Sun The Financial Times The Telegraph 26. WE EXPANDED ACROSS THE GLOBE Munich Gothenburg Tokyo Vienna Copenhagen Berlin Boston Cologne Amsterdam Denver 27. WE HAVE A NEW BRAND Welcome to the new world of happy business 28. Best Places to Work 2014 2XEmployee Growth 29. 95%Customer Satisfaction For 15 Quarters 2Stevie Tech Support Awards 100%Growth In Our CS Team 30. 1BAPI Calls Per Month 25MInvoices Per Month 50MSubscription Amendments 2XPayments Processed 31. $50BTotal Contracted Invoice Volume 32. $115MRaised In Pre-IPO Funding 33. We Will Continue To Invest In Product 34. In The Academy 35. In The Next Wave of Subscription Experience Innovation 36. OUR WORLD IS CHANGING 37. SAIDEEP RAJ GLOBAL MANAGING DIRECTOR ACCENTURE SAAS PRACTICE 38. Accenture Technology Vision 2015 Digital Business Era: Stretch Your Boundaries Saideep Raj Global Managing Director Accenture SaaS Practice 39. The Internet of Me Outcome Economy Platform (R)evolution Intelligent Enterprise Workforce Reimagined 5 Trends 1 2 3 4 5 40. 1 The Internet of Me: Our world, personalized. Copyright 2015 Accenture All rights reserved. 41. 2 Outcome Economy: Hardware producing hard results. Copyright 2015 Accenture All rights reserved. 42. 3 Platform (R)evolution: Dening ecosystems, redening industries. Copyright 2015 Accenture All rights reserved. 43. 4 Intelligent Enterprise: Huge data, smarter systems better business. Copyright 2015 Accenture All rights reserved. 44. 5 Workforce Reimagined: Collaboration at the intersection of humans and machines. Copyright 2015 Accenture All rights reserved. 45. 46 Copyright 2015 Accenture All rights reserved. The Internet of Me Outcome Economy Platform (R)evolution Intelligent Enterprise Workforce Reimagined 5 Trends 1 2 3 4 5 46. 5 TRENDS FUELING THE GROWTH OF SUBSCRIPTIONS 47. THE NEXT WAVE OF SUBSCRIPTION EXPERIENCES 3 Stories from the Internet of Things 48. MATT ANDERSON CHIEF DIGITAL OFFICER 49. $23B Revenue 17,000+ Employees 56+ Countries Leading innovation partner and distributor for technology components and enterprise computing 50. Serving 100,000 innovators worldwide 51. Changing The World of Fast Food Dining 52. Changing The World of Farming 53. Beyond Components: IoT Mesh Fabric 54. Arrows Opportunity: Reinvent Product Design Power companies that deliver IOT experiences 55. CYRIL PERDUCAT EVP of Digital Transformation 56. $25B 2014 Revenue 170,000+ Employees 100+ Countries Global leader in energy management solutions 57. We sell products 58. Our customers have new expectations Op Ex vs. Cap Ex Services vs. Products 59. Our business has evolved 60. Schneiders Opportunity : Personalize Energy Management Transform the experience people have with their surroundings 61. Whats in the lab 62. LUKE LARSON President 63. Were most well known for this 64. A Family of ProductsIntelligent. Connected. 65. Evidence.com 66. We are out to change the world by solving big problems, making the world a safer place. In the next 50 years, we will make the bullet obsolete. We will end the iniction of death as a socially acceptable means of self protection. We will use technology to make the heroes who protect society more effective and more trusted. Our Mission 67. Tasers Opportunity : Restore The Trust That Has Been Broken Reinvent the experience between communities and law enforcement 68. 3 Companies. 3 Stories. 69. SUBSCRIPTIONS REALLY ARE CHANGING THE WORLD 70. Theyre reinventing all parts of our lives 71. Subscriptions are making business more personal 72. They deliver ongoing value 73. Subscriptions take us to happy places 74. Subscriptions put subscribers rst 75. They make relationships that grow 76. Theyre making business human again 77. SUBSCRIPTIONS VALUE WHAT WE VALUE MOST Relationships Experiences 78. THE SUBSCRIPTION EXPERIENCE Ongoing Value Memorable Experiences Anywhere, Real-time Personalized Moments Immediate Fulllment 79. TURN CUSTOMERS INTO SUBSCRIBERS Rethink your business model Keep customers engaged in long- term relationships Commerce is different Offer personalized pricing Acquire on any channel 80. UNIFY AND SIMPLIFY YOUR SYSTEMS Billing is different You need to automate: billing payments, revenue recognition You need to integrate your ecosystem: GL, ERP, CRM Get subscriber-aware 81. MEASURE RECURRING REVENUES Finance is different You need a new set of metrics MRR, TCV, growth efficiency Churn 82. EFFORTLESSLY SCALE YOUR OPERATIONS Go global: payment methods, taxation, currencies, gateways Stay secure: data security, PCI compliance, user access controls Get enterprise-grade performance 83. BUILD A SUBSCRIPTION CULTURE Adopt a subscriber-rst mindset Make customer success paramount Educate your employees Test and iterate 84. THIS IS WHY SO MANY COMPANIES HAVE TURNED TO RBM 85. A luxury travel destination club. A pet insurance provider. A weight loss program. A farming equipment provider in New Zealand. A personal meditation app. A professional soccer scouting service. A school lunch program. A wedding publisher. A French home furnishings company. A restaurant reservation seating system. A streaming Japanese anime provider. A fashion industry marketing service. A plumbing & handyman service. A major American airline. A major American automobile manufacturer. A smart thermostat. A credit card company. A textbook publisher. A home rental service. A cable TV company. A foreign language learning program. A standardized test preparation service. A 131 year-old cash register manufacturer. A home improvement and interior design community. A salon & spa management platform. A radio network. A hospital news publisher. An Ivy League university. A national telecom. A legal contract resource. A lock manufacturer. A smart phone manufacturer. A private jet service. A toothbrush delivery service. A multinational OEM. An 83 year-old beauty supply company. A mobile gaming company. A food takeout delivery service. A real estate agent community. A Swiss travel agency. A streaming music service. A weather data service. A 160 year-old British nancial newspaper. A recreational boat marketplace. A home security company. A French restaurant guide. A visual effects studio. 86. THIS IS WHY WE BUILT Z-BUSINESS 87. Z-BUSINESS HELPS YOU TAKE THE FIRST STEP 88. BUT WHAT IF YOU COULD GO FURTHER? 89. What if you had a complete view of your subscribers? 90. What if you could map every step of a subscribers journey? 91. What if you could tailor an experience for every unique subscriber? 92. What if you could engage with your subscribers anywhere? Everywhere? 93. What if these answers could be at your ngertips? Which prospects will become customers? Which offers will resonate? Which pricing plan delivers most value? Which customers will likely churn? 94. Great subscriptions humanize the experience. Make it contextually relevant individual to each and every subscriber. 95. We want to help you get there. 96. Thats why today we announce our most exciting product yet. 97. Z-INSIGHTS The next phase of Zuora, powered by big-data. A completely new way to know your subscribers and deliver compelling, memorable subscription experiences. 98. 5 modules to help you design a better subscription experience: 99. MEET YOUR SUBSCRIBERS Subscriber Identity Demographics Company data User counts Recurring revenue value Account balance 100. MAP THEIR JOURNEYS Subscriber Moments Logins Email sends New sign ups Upgrades Cancellations Offers accepted Support tickets led 101. PERSONALIZE INTERACTIONS Subscriber Segments Save churning subscribers Flag declining usage Reward high usage Onboard new subscribers Identify those likely to convert 102. ENGAGE EVERYWHERE Subscriber Triggers CRM workow Mobile communications Email communications Marketing campaigns Customer success alerts In-app communications 103. Subscriber moments feed Subscriber benchmarks Top recommendations Product usage trends Embeddable in any app VISUALIZE EXPERIENCES Subscriber Dashboard 104. Tom Krackeler VP & GM, Z-Insights + Karl Goldstein VP of Engineering, Z-Insights 105. Improve customer retention Grow revenue from existing customers Improve pricing & packaging Develop customer advocates YOU WANT TO 106. Z-INSIGHTS DEMO 107. Check out more on Z-Insights tomorrow at the Product Keynote 108. Okay, that was pretty powerful stuff. 109. Lets recap. 110. OUR WORLD IS CHANGING 111. 3 COMPANIES. 3 STORIES. 112. SUCCESS = DELIVERING THE SUBSCRIPTION EXPERIENCE 113. Z-BUSINESS IS STEP 1 Transform your business model, your operations, your company culture. 114. Deepen relationships through insights. The only way to truly learn from your subscribers and improve their experience over time. Z-INSIGHTS IS STEP 2 115. Z-Business + Z-Insights enables you to fully transform your business around the subscription experience 116. THE REST OF THE CONFERENCE Amazing Sessions Amazing Summits Amazing Stories Andall available in the Academy 117. EVERYTHING YOU NEED TO DELIVER THE SUBSCRIPTION EXPERIENCE Z-Insights Z-Business The Academy 118. Now Go Out And Build Relationships Glean Insights Build Your Subscription Culture Make Business Human Again 119. Go out and continue to change our world 120. THE WORLD. SUBSCRIBED. 121. The End.